36C77019R0004-026.pdf

QUALITY ASSURANCE SURVEILLANCE PLAN

For: Leavenworth CMOP

Contract Number: 36C77019PXXXX Contract Description: Property Management Services Contractor’s name: TBD

1. PURPOSE

a. This Quality Assurance Surveillance Plan (QASP) provides a systematic method to evaluate performance for the stated contract. This QASP explains the following:

i. What will be monitored

ii. How monitoring will take place

iii. Who will conduct the monitoring

iv. How monitoring efforts and results will be documented

b. This QASP does not detail how the contractor accomplishes the work. Rather, the QASP is created with the premise that the contractor is responsible for management and quality control actions to meet the terms of the contract. It is the Government’s responsibility to be objective, fair, and consistent in evaluating performance.

c. This QASP is a “living document” and the Government may review and revise it on a regular basis. However, the Government shall coordinate changes with the contractor. Copies of the original QASP and revisions shall be provided to the contractor and Government officials implementing surveillance activities.

2. GOVERNMENT ROLES AND RESPONSIBILITIES

The following personnel shall oversee and coordinate surveillance activities.

a. Contracting Officer (CO) - The CO shall ensure performance of all necessary actions for effective contracting, ensure compliance with the contract terms, and shall safeguard the interests of the United States in the contractual relationship.

The CO shall also assure that the contractor receives impartial, fair, and equitable treatment under this contract. The CO is ultimately responsible for the final determination of the adequacy of the contractor’s performance.

Assigned CO: Ralph Crum Organization or Agency: Network Contracting Office 15

b. Contracting Officer’s Representative (COR) - The COR is responsible for technical administration of the contract and shall assure proper Government surveillance of the contractor’s performance. The COR shall keep a quality assurance file. The COR is not empowered to make any contractual commitments or to authorize any contractual changes on the Government’s behalf.

Assigned COR: Tony Crisp Organization or Agency: Leavenworth CMOP

3. CONTRACTOR REPRESENTATIVES

The following employees of the contractor serve as the contractor’s program manager for this contract.

a. Program Manager -

b. Other Contractor Personnel -

c. Title:

4. PERFORMANCE STANDARDS

a. Performance standards define desired services. The Government performs surveillance to determine if the contractor exceeds, meets, or does not meet these standards.

b. The Performance Work Statement includes performance standards. The Government shall use these standards to determine contractor performance and shall compare contractor performance to the Acceptable Quality Level

(AQL).

Task

Location In PWS

Indicator Standard Acceptable Quality Level

Method of Surveillance

Incentive

1 Page 4 Electrical systems and equipment

Per Attachment 1 (Maintenance Schedule) and Attachment 2 (Maintenance Calendar)

100% Review operational logs, databases or metrics, inspections

Favorable Past Performance Evaluation

2 Page 4 Mechanical, plumbing, eye wash stations, etc.

Per Attachment 1 (Maintenance Schedule) and Attachment 2 (Maintenance Calendar)

100% Review operational logs, databases or metrics, inspections

Favorable Past Performance Evaluation

3 Page 4 Fire protection and life safety systems and equipment

Per Attachment 1 (Maintenance Schedule) and Attachment 2 (Maintenance Calendar)

100% Review operational logs, databases or metrics, inspections

Favorable Past Performance Evaluation

4 Page 4 Architectural and structural systems, fixtures, and equipment within the site

Per Attachment 1 (Maintenance Schedule) and Attachment 2 (Maintenance Calendar)

100% Review operational logs, databases or metrics, inspections

Favorable Past Performance Evaluation

5 Page 4 Maintenance of landscape

Per Attachment 1 (Maintenance

100% Review operational

Favorable Past material. Schedule) and Attachment 2 (Maintenance Calendar) logs, databases or metrics, inspections

Performance Evaluation

6 Page 4 Locks, door hardware, door closers, ADA door openers, etc.

Per Attachment 1 (Maintenance Schedule) and Attachment 2 (Maintenance Calendar)

100% Review operational logs, databases or metrics, inspections

Favorable Past Performance Evaluation

7 Page 4 Dock levelers, static bollard systems

Per Attachment 1 (Maintenance Schedule) and Attachment 2 (Maintenance Calendar)

100% Review operational logs, databases or metrics, inspections

Favorable Past Performance Evaluation

8 Page 4 Storm drainage systems

Per Attachment 1 (Maintenance Schedule) and Attachment 2 (Maintenance Calendar)

100% Review operational logs, databases or metrics, inspections

Favorable Past Performance Evaluation

9 Page 4 Annual interior and exterior window cleaning

Per Attachment 1 (Maintenance Schedule) and Attachment 2 (Maintenance Calendar)

100% Review operational logs, databases or metrics, inspections

Favorable Past Performance Evaluation

10 Page 5 Interior and Exterior pest control

Per Attachment 1 (Maintenance Schedule) and Attachment 2 (Maintenance Calendar)

100% Review operational logs, databases or metrics, inspections

Favorable Past Performance Evaluation

11 Page 5 Parking lot sweeping and light replacement

Per Attachment 1 (Maintenance Schedule) and Attachment 2 (Maintenance Calendar)

100% Review operational logs, databases or metrics, inspections

Favorable Past Performance Evaluation

12 Page 5 Power washing of exterior concrete walkways

Per Attachment 1 (Maintenance Schedule) and Attachment 2 (Maintenance Calendar)

100% Review operational logs, databases or metrics, inspections

Favorable Past Performance Evaluation

13 Page 5 Interior floor services including carpet, all tiled services, and hard

Per Attachment 1 (Maintenance Schedule) and Attachment 2 (Maintenance Calendar)

100% Review operational logs, databases or metrics, inspections

Favorable Past Performance Evaluation

5. INCENTIVES

The Government shall use Positive Past Performance reports to the Contractor’s Performance as incentives. Incentives shall be based on exceeding, meeting, or not meeting performance standards.

6. METHODS OF QA SURVEILLANCE

Various methods exist to monitor performance. The COR shall use the surveillance methods listed below in the administration of this QASP.

a. Review operational logs, databases or metrics.

b. Inspecting the services provided to determine whether or not the performance meets the performance standards.

7. RATINGS

Metrics and methods are designed to determine if performance exceeds, meets, or does not meet a given standard and acceptable quality level. A rating scale shall be used to determine a positive, neutral, or negative outcome. The following ratings shall be used:

a. Exceeds Standard

b. Meets Standard

c. Failed to meet Standard

8. DOCUMENTING PERFORMANCE

a. ACCEPTABLE PERFORMANCE: The Government shall document positive performance. Any report may become a part of the supporting documentation for any contractual action.

b. UNACCEPTABLE PERFORMANCE: When unacceptable performance occurs, the COR shall inform the contractor. This will normally be in writing unless circumstances necessitate verbal communication. In any instance of unacceptable performance the COR shall document the discussion and place it in the COR file.

surfaces

14 Page 5 Hydro jetting of roof and overflow drains

Per Attachment 1 (Maintenance Schedule) and Attachment 2 (Maintenance Calendar)

100% Review operational logs, databases or metrics, inspections

Favorable Past Performance Evaluation

15 Page 5 Fire and Burglar Alarm monitoring

Per Attachment 1 (Maintenance Schedule) and Attachment 2 (Maintenance Calendar)

100% Review operational logs, databases or metrics, inspections

Favorable Past Performance Evaluation

c. When the COR determines formal written communication is required, the COR shall prepare a Contract Discrepancy Report (CDR), and present it to the contractor's program manager.

d. The contractor shall acknowledge receipt of the CDR in writing. The CDR will specify if the contractor is required to prepare a corrective action plan to document how the contractor shall correct the unacceptable performance and avoid a recurrence. The CDR will also state how long after receipt the contractor has to present this corrective action plan to the COR. The Government shall review the contractor’s corrective action plan to determine acceptability.

e. Any CDRs may become a part of the supporting documentation for any contractual action deemed necessary by the CO.

9. FREQUENCY OF MEASUREMENT

a. Frequency of Measurement: During contract performance, the COR will periodically analyze whether the negotiated frequency of surveillance is appropriate for the work being performed. Reports will be completed on a quarterly basis and a copy will be provided to the contractor.

b. Frequency of Performance Assessment Meetings: The COR shall meet with the contractor biannually to assess performance and shall provide a written assessment.

Signatures:

Contractor Program Manager

Signatures:

Tony Crisp

Contracting Officer’s Representative