Amendment+1-JPay+EXECUTED.pdf

This document is a Contract Amendment (Amendment Number 1) for an Inmate Telephone and Video Visitation contract between the State of North Dakota, specifically acting through its Information Technology Department in cooperation with the Office of Management and Budget State Procurement Office, and Securus Technologies, Inc., dated November 1, 2016.

The amendment details expanded services for electronic communication and media access for inmates, including an integrated and secure email service, demographic information management, equipment for message printing and scanning, inmate email and media kiosks, money transfer services, media players, and accessories. The compensation structure includes commissions for various transactions, such as 25% for money transfers ranging from $0 to $300, 25% for lobby kiosk transactions, and varying commission rates for digital products like stamps, MP3s, games, eBooks, and movies. The contract also specifies service level agreements for technical support and troubleshooting, with different response times based on the priority of technical issues. Additional provisions include providing 100 7" tablets for educational use, 90-day warranties on media players, and technical support for inmates, their families, and state staff.