2-3-B Key Personnel Proposal_Redacted.pdf

Attachment 3-B Key Personnel Proposal

The State requires one main point of contact for any resultant contract with at least one back up personnel who understands the Scope of the contract. Answer all questions thoroughly in the spaces provided. Offerors may add additional tables as necessary. All Key Personnel shall be included with the Offer in response to the Solicitation.

End of Attachment 3-B

Solicitation Instructions

Part 2

A v a

SECTION 2-D: Offer Forms, Attachment 3-B i l a b l e o n l i n e a t : A P P . A Z . g o v

2 Name: Catalina Mendoza How long with company? 6 years

Current position in company:

NPP Team Lead

How long in position?

2 years

Position for the Services: Supervisor

% of time will be dedicated to

ADCS Services?

100 %

1 Name: Rachel Ferrara How long with company? 7 years

Current position in company:

Owner/Manager

How long in position?

7 years

Position for the Services: Owner/Manager % of time will be dedicated to

ADCS Services?

100 %

What primary functions will be assigned?

Managing Parenting Time Services

Describe person’s experience in performing services like those that are to be assigned:

Owner has over twenty-nine (29) years of experience working in Human Services for Non-

Profit Agencies and Faith- Based Organizations in California and Arizona. She has supervised

Developmentally Disabled Adults and Children and has supervised Temporary Shelters for children removed by the Department of Child Safety (DCS). She has also managed Community Outreach

Ministries in churches such as Prison Ministry, Homeless Ministry, Nursing Home Ministry, Hispanic

Ministry and Bus Ministry. Additionally, Owner/Manager has twelve (12) years of combined experience working as a Parent Aide (PA), Family Support Worker, Parent Aide Supervisor, Parent

Aide Regional Manager, Parent Aide Project Manager, Supervised Visit Only (SVO) Supervisor, Youth in Transition Facilitator (BHT) and Owner/Manager of Amazing Grace Arizona Families, LLC.

AGAF has been successful in the Building Resilient Families (BRF) Program, Family Connections

Program, and most recently the Nurturing Parenting Program as well as the Specialty

Program Specific Training Service for Family Connections contract. Manager also has a non-profit

Agency that accepts donations for families in need.

List person’s job-related training and education:

Trained as a Parent Aide Regional Manager, Parent Aide Supervisor, Supervised Visit Only

Supervisor, Youth in Transition BHT, Family Support Worker, Victim Advocacy, Fluent in English, Spanish and American Sign Language. Associate Degree in Social Work.

Resume attached?: Yes, Rachel Ferrara Resume.doc

Offer Forms

Request for Proposal

Solicitation No. BPM006769

Parenting Time Services

State of Arizona

Department of Child Safety

Office of Procurement & Contracts

3003 N. Central Avenue, 20th Floor

Phoenix, AZ 85012

End of Attachment 3-B

Solicitation Instructions

Part 2

A v a

SECTION 2-D: Offer Forms, Attachment 3-B i l a b l e o n l i n e a t : A P P . A Z . g o v

Offer Forms

Request for Proposal

Solicitation No. BPM006769

Parenting Time Services

State of Arizona

Department of Child Safety

Office of Procurement & Contracts

3003 N. Central Avenue, 20th Floor

Phoenix, AZ 85012

What primary functions will be assigned?

Supervisor for Parenting Time Program

Describe person’s experience in performing services like those that are to be assigned:

Catalina Mendoza has over 3 years of experience as a Parent Aide Supervisor and SVO Supervisor servicing

Maricopa, Pima and Pinal Counties. Catalina has over 3 years’ experience working as a Building Resilient

Families Family Support Worker serving Maricopa, Pinal and Pima Counties. Catalina also has experience as a Parent Aide and SVO Facilitator. Catalina was a Case Manager/BHT with Partners in

Recovery for 1year. Catalina worked for Comtrans Transportation for over six (6) years as a

Specialized Site Driver at Partners in Recovery East Valley/DSR/CSR. Catalina is currently serving as a Team

Lead in the Nurturing Parenting Program for our Agency.

List person’s job-related training and education:

Catalina Mendoza

Resume attached?: Yes, Catalina Mendoza Resume.pdf

Rachel Ferrara

SUMMARY OF QUALIFICATIONS

♦ Over 15 years experience working in Management in the field of Social

Services. Effective management of multiple projects simultaneously, working with a high-volume caseload; work well under pressure and deadlines.

♦ Over 8 years of strong and diverse general legal secretarial experience for defense and plaintiff firms: ∙ Health ∙ Litigation ∙ Employment/Labor ∙ Medical Malpractice ∙ Government/Political ∙ Real Estate ∙ Corporate ∙ Personal Injury ∙ Workers Compensation ∙ Bankruptcy ∙ Probate ∙ Personal Injury

♦ Over 2 years experience in insurance claims requiring strong interaction with attorneys, physicians, and top-level management.

♦ Quickly learn the company's policies and procedures; maintain confidentiality.

♦ Well organized and analytical, with excellent tracking skills readily applied to court calendar management.

♦ Effective trainer and supervisor for a staff of 15 Caregivers and Supervisor for

46 infants and toddlers at Temporary Shelter for Child Abuse Center. Ability to work without supervision.

♦ Excellent interpersonal communication and good organizational skills: interact well with staff at all levels, and with widely diverse social, cultural, and educational groups.

- Fluent in Spanish (also experienced in Translation) and American Sign

Language

♦ Office Skills: Typing, 80+wpm; Microcassette Transcriber; Excellent

Oral/Written/Telephone skills. Excellent editing, proofing, spelling, and punctuation.

♦ Computer competence: ∙ Microsoft Word ∙ Microsoft Excel ∙ Microsoft

Outlook Microsoft PowerPoint ∙ Tritek Legal System ∙ CompuLaw ∙

Lexis-Nexis ∙ Google Suite ∙ NextGen

PROFESSIONAL EXPERIENCE

2018-Present Amazing Grace Arizona Families Phoenix, Arizona Owner/Manager Over 7 years Owner/Manager of Amazing Grace Arizona Families. Owner/Manager currently has over 3 years of experience managing the Family Connections Program with three (3) Family Connection Supervisors and Team Leads, one (1) Program Coordinator and up to fifteen (15) Family Connection Consultants, and four (4) Administrative Assistants in the Family Connection Program servicing six (6) counties (Maricopa, Pinal, Pima, Yuma, Yavapai and Gila Counties). Owner/Manager also manages the Specialty Training Contract with one (1) Family Connection Train the Trainer and one (1) Family Connection Trainer. Owner/Manager is responsible for managing the Nurturing Parenting Program with two (3) NPP Supervisors and Team Leads and 12 NPP Practitioners. AGAF was successful in the Building Resilient Families (BRF) contract from February 2019 to October 2021. The AGAF Manager has over two (2) years experience Supervising and Managing the following: one (1) Director, two (2) Supervisors and eighteen (18) Family Support Workers, a Finance/HR Manager and IT Specialist and Assistant Finance Manager in the Building Resilient Families Program (BRF) servicing Maricopa, Pinal and Pima Counties.

AGAF’s BRF team managed over fifteen hundred (1,500) BRF referrals from February 2019 through March 2021. The AGAF Manager has extensive experience working within the Arizona Department of Child Safety (ADCS) system. AGAF also received 100% in our Agency’s ADCS BRF Audit in December 2020.

2017-2018 Jewish Family Children’s Services Phoenix, Arizona Youth in Transition Facilitator

2016-2017 Voyager Phoenix, Arizona SVO Supervisor / Trainer

2014-2016 Family Service Agency Phoenix, Arizona Parent Aide/SVO Regional Manager

2012-2014 Family Service Agency Phoenix, Arizona Parent Aide/SVO Supervisor

2010-2012 Family Service Agency Phoenix, Arizona

Parent Aide

2008-2010 AMERIPSYCH Phoenix, Arizona

Family Support Specialist

2005 –PresentHOMESMART INTERNATIONAL REALTY, Phoenix, Arizona Realtor

Specializing in Residential Real Estate and assisting Spanish speaking Clients. Responsible for helping Buyers and Sellers by providing professional representation through the entire process of selling and purchasing homes.

2004-2007 SCOTTSDALE FIRST ASSEMBLY, Scottsdale, Arizona

Executive and Outreach Pastoral Assistant Assistant to the Executive and Outreach Pastor with duties relating to the Administration of the Church and Outreaches to the Community. I was responsible for assisting and directing the following Ministries: Hispanic, Homeless/Food, Ministry to the Deaf, Nursing Home/Assisted Living, Hospital/Hospice, Bus and Prison Ministry.

2000-2004 IES LANGUAGE FOUNDATION, Scottsdale, Arizona

Program Director Coordinated an after-school Language Program for the following School Districts: Scottsdale, Paradise Valley and Cave Creek. I directed and trained and supervised 20 teachers in the following languages: Spanish, German, Mandarin Chinese, French and Sign Language.

1998-1999 LOMA LINDA UNIVERSITY MEDICAL CENTER, Loma Linda, California Senior Human Resource Management Assistant

● Assisted the Wage and Classification Manager to perform analytical duties relating to compensation surveys, evaluation reports for administration and the Board of Trustees.

● Coordinated and oversaw the development and maintenance of criteria-based job descriptions, including job descriptions annual update process.

● Coordinated training to assist departments with creating new and updating job descriptions.

● Recommended new approaches, policies, and procedures to effect improvements in efficiency of department and services performed.

1995-1998 ZIPRICK, SCHILT, HEINRICH, & CRAMER, Redlands, California

Legal Secretary to Robert Ziprick and Joel Peterson 1997-1998 Legal Secretary to Brian Whitley 1996-1997

● Legal Secretary for defense law firm specializing in

● health/corporate law, as in-house counsel for Loma Linda

● University Medical Center, and its affiliates.

● Managed attorneys’ calendar and tracking important dates, deadlines, and statutes; set-up meetings; make travel arrangements.

● Prepared contracts and files for attorney.

● Set-up appointments with doctors and maintain close liaison with top management and staff at Loma Linda University Medical Center.

● Managed Special Counsel Bills.

● Legal Services Coordinator.

Back-Up Legal Assistant 1995-1996

● Back-up Legal Assistant for partners, associates, dealing in a wide variety of legal areas: ∙ Corporate ∙ Government

Relations/Political ∙ Public Relations ∙ Medical Malpractice ∙

Litigation ∙ Real Estate ∙ Health and Employment/Labor Law ∙

● Prepared contracts and documents.

1992-1995 FIREMAN'S FUND INSURANCE CO., San Bernardino, California

Claims Executive Secretary

● Secretary for Regional Manager for Southern California, Arizona, and Nevada. Specializing in personal insurance claims, auto/liability, and litigation. Processed a high volume of incoming claim reports.

● Close liaison with the Presidents of Fireman's Fund and various Regional Managers throughout the nation.

● Served as Human Resources Representative for 40 Adjusters, CAT Team, and 4 Supervisors.

● Set-up meetings made travel arrangements including hotel and rental cars, and prepared agendas and reports for those meetings.

● Acted as Office Manager during Manager's absence.

● Received special training in Lotus and the entire Tritek legal system.

1990-1992 LAWRENCE C. BRAGG, APLC, Hacienda Heights, California

Paralegal/Legal Secretary

▪ Legal Secretary for a personal injury firm specializing in police brutality, medical malpractice, worker's compensation, slip and falls, bankruptcies, and probate.

▪ Prepared and filed legal documents in the appropriate courts.

▪ Interviewed clients; prepared case files for up to 150 cases from conception to settlement.

▪ Responsible for full investigations for each case; heavy interface daily with all clients, doctors, insurance adjusters, and attorneys.

▪ Assisted paralegal with a high volume of cases; prepared contracts and documents; distributed settlement money ranging up to $5,000,000.00.

1986-1990 BIENVENIDOS CHILDREN’S CENTER, West Covina, California

Executive Assistant to the Director

● Supervisor of 1 Assistant Supervisor and 16 Caregivers, and 46 infants and toddlers involving child abuse; handled intakes, transportation, and release of children. Interviewed potential

Caregivers; trained and evaluated work. Supervised parental visits and documented reports for Social Workers.

● Assistant Supervisor

● Caregiver for 5 children on Relief Shift.

PRIOR EXPERIENCE INCLUDES

Over 9 years of experience in the Parent Aide/SVO Program as a Parent Aide, Parent Aide Supervisor, Parent Aide Program and Regional Manager. Managed up to 4 Supervisors, 40 Parent Aides/Supervised Visit Only (SVO) Facilitators and over 200 Parent Aide and SVO cases at one time. I was also co-located in the Pinnacle Peak DCS Office with my Parent Aide team in the ADCS Multi-Agency Reunification Collaboration Program (MARC Program).

Over 2 years as Supervisor of 1 Assistant Supervisor, 16 Caregivers, and 46 infants and toddlers involving abuse; handled intake, release, and documents for children;

interviewed new Caregivers; evaluated work. Also employed 3 years as Health Supervisor for 40 developmentally disabled children.

EDUCATION

PARADISE VALLEY COMMUNITY COLLEGE, Phoenix, Arizona Associate of Science- Social Work

MOUNT SAN ANTONIO COLLEGE, Walnut, California Associate of Science – Air Transportation and Fundamentals of Nursing

THE ARIZONA SCHOOL OF REAL ESTATE & BUSINESS

Scottsdale, Arizona Arizona State Realtors License

ARIZONA COALITION FOR VICTIM SERVICES

Arizona Victim Assistance Academy Flagstaff, Arizona Victim Advocacy Training

Catalina Ocampo Mendoza

Objective:

To obtain a permanent position with an Arizona Social Work Agency where I am able to maximize my Crisis Management skills and provide caring and support for children and adults in critical situations. I enjoy a hands-on environment and the opportunity social work provides families through innovative programs to face and overcome the challenges of today.

• Bilingual in Spanish verbal/written) • Computer proficiency • Problem identification & resolution

• Project initiation/coordination • Driven and resourceful • Organized and prepared

• Crisis Intervention Skilled • Experience in Social Work Field • Creative and imaginative

• Good verbal and written communication • CPR & First Aid current

Career Experience:

Amazing Grace AZ Families July 19, 2023 - Current Nurturing Parenting Practitioner - Lead

• Interacted with the Department of Child Safety regarding child well-being, family stability, and case planning.

• Engaging families quickly and using rapport building skills such as reflective listening, empathy, and supportive statements.

• Conducted intakes and described the NPP program to the family.

• Coordinated the nurturing activity, child observations and parenting sessions.

• Scheduling family sessions based on their needs.

• Developed and implemented successful interventions that will enhance family functioning, increase protective factors, and decrease risk factors.

• Keeping good communication with the Case Manager.

Sister Jose Women’s Center August 2022 – On Call Case Manager

• Provide personalized case management to women experiencing homelessness to help restore personal documents, stabilize medical and mental health, seek detox and substance use disorder services, enroll in benefit programs with the focus on securing income and housing stability.

• Complete Guest pre-screenings and intakes for the overnight program, including entry into Homeless Management Information System (HMIS) and VI-SPDAT - responsible for accuracy and timeliness of data entry for the Case Management Team.

• Maintain confidential Guest files and documentation of progress toward individual goals.

• Communicate with Guests in a positive, caring, confidential, and professional manner that respects and understands the importance of personal boundaries.

• Build community and trust with vulnerable individuals to maintain a safe environment in which women can recuperate and move forward to a more sustainable life. Effectively and compassionately enforce SJWC policies and guidelines for Guests, staff, and volunteers.

• Coordinate outside referrals to other community resources and follow-up on those referrals – seek to expand connections beneficial for Guest success.

• Conduct weekly updates to assess Guest’s progress and identify those who qualify for continued overnight services for long-term stability.

• Perform other duties as assigned by Program Director and Executive Director.

Amazing Grace AZ Families June 2019-June 2021 Family Support Worker

• Assist with the development of an Initial Assessment and Plan of Service which outlines the family background strengths, concerns and recommendations.

• Provide intensive, hands-on assistance and education (several times a week) to the family in an effort to successfully complete their goals.

• Provide transportation as necessary.

• Provide crisis intervention as necessary. Available 24 hours/day, 7 days a week.

• Participate in case conferences, school conferences and court appearances with the family as requested.

• Provide family advocacy as needed.

• Participant in ongoing assessment and evaluation of the family’s goals.

• Provides education and training in activities related to home management, discipline techniques, communication skills, and other skill areas as determined appropriate, Using the Nurturing Parenting Curriculum.

• Completes all weekly documentation and monthly reports according to program requirements regarding style, content, and deadlines for submission.

Family Service Aides April 2018-June 2019 Parent Aide & SVO Supervisor

• Assisting families in addressing specific safety risk prompting DCS involvement.

• Understanding of case management and community resources

• Teach parents parenting skills that help them to achieve their parental capacities in order to be reunited with their children.

• Supervised visitation with parents and children, with documentation of the visit.

• Providing and arranging transportation for children to and from the supervised visit with the parent.

• Keeping good communication with Case Manager.

Applied Behavioral Interventions January-2017-April 2018 Family Support Worker

• Assist with the development of an Initial Assessment and Plan of Service which outlines the family background strengths, concerns and recommendations.

• Provide intensive, hands-on assistance and education (several times a week) to the family in an effort to successfully complete their goals.

• Provide transportation as necessary.

• Provide crisis intervention as necessary. Available 24 hours/day, 7 days a week.

• Participate in case conferences, school conferences and court appearances with the family as requested.

• Provide family advocacy as needed.

• Participant in ongoing assessment and evaluation of the family’s goals.

• Maintain weekly updates with Supervisor regarding all cases.

• Provides education and training in activities related to home management, discipline techniques, communication skills, and other skill areas as determined appropriate.

• Completes all weekly documentation and monthly reports according to program requirements regarding style, content, and deadlines for submission.

• Informs supervisor and all appropriate community contacts of reportable incidents pursuant to federal, state, and local standards for reporting abuse and neglect.

Partners in Recovery September 2016-January 2017 Case Manager/BHT

• Collaborated with the clinical team to engage, educate, communicate, and coordinate care with the consumer, their family, behavioral health, medical and dental providers, community resources and others in ensuring that all services prescribed in the individual service plan are implemented.

• Participate in staffings, case conferences or other meetings with or without the person or his/her family participating.

• Screened and assessed all persons on caseloads for financial entitlements (AHCCCS, SSI/SSDI)

• Developed and implemented transitions, discharge and aftercare plans prior to discontinuation of behavioral health services.

• Performed all case management functions associated with caseloads including participating in the assessment and service planning process, including identifying the need for further or specialty evaluations.

• Pursues best practice outcomes for the person with mental illness including continuing education, employment, independent housing, and community tenure.

• Managed Hospitals, Jails, home visits, including transportation of clients.

Family Service Agency November 2014-october 2016 Parent Aide Supervisor & SVO Supervisor

• Responsible for managing team(s) of at least 10 full-time Parent Aides.

• Submitting weekly Parent Aide and SVO Billing to the Accounting Department

• Interviewing for new hires

• Responsible for Client Intakes, Initial Assessments

• Coordination Weekly staff meetings

• Train Parent Aide's to complete Monthly Reports, documentation, and any other DCS requirements such as Family Support

Assessments, Midpoint Assessments, and Closure Documentation.

• Editing Monthly Reports, Progress Notes.

• Responsible for database entry, critical documentation, and weekly reporting to Regional Manager.

• Responsible for coordination of services to Department of Child Safety (DCS)-referred families, requiring Parent Aide services.

• Be available to coordinate and provide services during evenings and weekends to accommodate the needs of the family; be accessible to Regional Manager, Parent Aides, Case Managers, and families by telephone twenty-four (24) hours per day, seven (7) days per week for emergencies.

A New Leaf Organization June 2013 – November 2014 Shift Director/Bilingual-Spanish BHPP

• Ensure the safety of clients, staff, and physical plants.

• Responsible for implementing and enforcing safety performance standards.

• Document (verbal/written) and submit significant and routine paperwork regarding client and programmatic activities.

• Observe all ethical principles and standards of the profession and assume and carry out clinical and administrative functions consistent with local, state, and federal laws and regulations.

• Provide verbal and physical crisis intervention and counseling.

• Represent program at clinical/administrative meetings and clients’ activities (i.e. court, school, etc)

• Responsible for Cl’s medication

• Promote collaborative relationships with clients, family members, stakeholders.

Professional Education and Training Metro Tech Vocational Phoenix, AZ 2000-2001 Administrative Support Remington College Tempe, AZ 2002-2004 Associate in criminal justice Degree Everest College Phoenix, AZ 2009-2010 Medical Assistant Diploma Program

Certificate Nurturing Parenting Skills for Families Curriculum First Aid & CPR Certification