2-2-B Offeror's Experience and Capacity.pdf

Solicitation Instructions

Part 2

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SECTION 2-D: Offer Forms, Attachment 2-B i l a b l e o n l i n e a t : A P P . A Z . g o v

Offer Forms

Request for Proposal

Solicitation No. BPM006769

Parenting Time Services

State of Arizona

Department of Child Safety

Office of Procurement & Contracts

3003 N. Central Avenue, 20th Floor

Phoenix, AZ 85012

Attachment 2-B

Offeror’s Experience and Capacity

The Offeror is cautioned that it is the Offeror's sole responsibility to submit information related to the evaluation categories and that the State of Arizona is under no obligation to solicit such information if it is not included with the Offeror's proposal. Failure of the Offeror to submit such information may cause an adverse impact on the evaluation of the Offeror's proposal. It is strongly discouraged for you to copy the Scope of Work in lieu of providing unique responses below .

OFFER MAY BE DETERMINED AS NON-RESPONSIVE IF ALL QUESTIONS ARE NOT ANSWERED FULLY.

Question 1: Describe the Entity’s experience providing parenting time services, including the number of years of experience, history and capability.

Offeror Response:

Amazing Grace Arizona Families, LLC (AGAF) is honored to submit our proposal for the Parenting Time Services Contract.

Amazing Grace Arizona Families, LLC (AGAF) is an enthusiastic contender for the Parenting Time Services Contract. At

AGAF, we take immense pride in our mission to empower families and safeguard the well-being of children, and we are eager to bring our history and capabilities to serve the State's vital needs.

AGAF is a Hispanic Female-Owned AZ Limited Liability Company that has embraced the responsibility of providing essential social services to government entities. Our journey has been marked by an unwavering commitment to creating safe, nurturing environments for families. As we delve into the details below, you'll find that our Manager has extensive background within government agencies and our dedicated team's hands-on experience with the Parent Aide Program (PA), Supervised Visit Only Program (SVO), Building Resilient Families Program (BRF), Family Connections Program (FC), and the Nurturing Parenting Program (NPP) in Maricopa, Pinal, Pima, Yuma, Gila and Yavapai Counties which positions us as a trusted ally in the realm of visitation services. Throughout our history, our Agency has demonstrated a commitment to ensuring the safety, well-being, and positive outcomes of the families we serve.

Owner/Manager

Amazing Grace Arizona Families (AGAF) Owner, Manager and Supervisors have a strong and proven track record in supporting and supervising visitation services.

AGAF’s Manager has experience and was actively involved as a Manager and Supervisor for Parent Aide (PA) and

Supervised Visit Only (SVO) Program for over nine (9) years combined making us a trusted and reliable partner in providing visitation services to families and children. AGAF’s Manager and her Parent Aide and SVO Team were chosen to be part of the Multi Agency Reunification Collaboration (MARC) Program that was co-located at the Pinnacle Peak Arizona Department of Child Safety (ADCS) Office from 2014 through 2016. This remarkable journey led her to oversee over 200 Parent Aide and SVO ADCS cases simultaneously, solidifying her reputation as a dependable advocate for families. Her active participation in the Multi Agency Reunification Collaboration (MARC) Program further underscores her commitment to

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SECTION 2-D: Offer Forms, Attachment 2-B

Solicitation No. BPM006769

Parenting Time Services

State of Arizona

Department of Child Safety

Office of Procurement & Contracts collaborative success. Our AGAF Manager and her PA and SVO team worked very closely and collaborated daily with DCS

Investigators, In-Home Case Managers, Ongoing Case Managers and DCS Supervisors. She had the privilege of working closely with other providers who were also part of the MARC Team and were co-located at the Pinnacle Peak DCS Office.

AGAF’s Manager, Supervisors, and staff members collectively embody a rich tapestry of experience in supporting and supervising visitation services. With a heartwarming narrative, let me share that our Manager, with over 29 years of experience in Human Services across California and Arizona, has touched the lives of developmentally disabled individuals, supervised shelters for children removed by the Department of Child Safety (DCS), and lent her hand to an array of community outreach initiatives. Our AGAF Manager has also managed Community Outreach Ministries in churches such as

Prison Ministry, Homeless Ministry, Nursing Home Ministry, Hispanic Ministry and Bus Ministry.

Our Manager's journey further extends to over twelve (12) years of dedicated service as a Parent Aide Supervisor, Parent

Aide Regional Manager, Parent Aide Project Manager, Supervisor for the Supervised Visit Only (SVO) Program, Parent Aide

(PA), Family Support Worker, Youth in Transition Facilitator (BHT) and Owner/Manager of Amazing Grace Arizona Families, LLC. AGAF was successful in the Building Resilient Families (BRF) contract from February 2019 to October 2021. The

AGAF Manager has over six (6) years’ experience Supervising and Managing the following: one (1) Director, three (3)

Supervisors and eighteen (18) Family Support Workers in the Building Resilient Families Program (BRF) servicing Maricopa, Pinal and Pima Counties. Our BRF team managed over fifteen hundred (1,500) BRF referrals from February 2019 through

October 2021. AGAF’s Manager also has over four (4) years’ experience Supervising and Managing the Parent Aide and

Supervised Visit Only Program where the AGAF Manager supervised four (4) Supervisors and forty (40) Parent Aides and

SVO Facilitators. servicing Maricopa and Pinal Counties. The AGAF Manager has over three (3) years’ experience

Managing two (2) FC Supervisors and two (2) Team Leads and up to fifteen (15) FCC’s in the Family Connections

Program. Our FC team has managed over eight hundred (800) FC referrals since July of 2021. She has also been responsible for the Nurturing Parenting Program since July 2023, with over 400 NPP referrals to date. Our AGAF Manager is responsible for two (2) NPP Supervisors and two (2) Team Leads with up to fifteen (15) NP Practitioners as well as four (4)

Administrative Assistants for all AGAF’s Programs. Our Agency also has the Specialty Training Contract for Family

Connections where she manages one (1) Train the Trainer and one (1) Trainer for the Family Connections

Program. AGAF’s Manager also has 4 years of previous experience Supervising sixteen (16) Caregivers at a temporary shelter for forty-six (46) infants/children and she was also a Health Supervisor for three (3) years at a Group Home for forty

(40) Developmentally Disabled Children in California.

The AGAF Manager and our current staff have extensive experience working within the Arizona Department of Child Safety

(ADCS) system and are familiar with the protocol for the services required by this contract.

AGAF’s Finance Manager, Dianne Ferrara, brings over 30 years of management expertise, steering complex financial landscapes with a steady hand. Dianne Ferrara has over thirty (30) years’ experience of progressively responsible management expertise in Operating Plans & Budgets, Cash Management, Payroll & Benefits Administration, Purchasing & Contract Administration, LIHTC Accounting, Financial Reporting, Audit Preparation, System Conversions, Fixed Asset Management, Grant Accounting, Non-profit Accounting & 401(k) Plan Management. Dianne has managed accounting and financial activities for the past ten (10) years for a $24 million non-profit entity providing behavioral health intensive outpatient services, forty-five (45) day in treatment services, homeless youth services, transitional housing, and low

& affordable housing, and managed HUD Grant funding for multiple properties. Prior to her behavioral health accounting

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SECTION 2-D: Offer Forms, Attachment 2-B

Solicitation No. BPM006769

Parenting Time Services

State of Arizona

Department of Child Safety

Office of Procurement & Contracts experience, she served in the capacity of Controller for eight (8) years, during her sixteen (16) year employment with a $16 million non-profit entity operating seventeen (17) health centers. The AGAF Finance & HR Management position is responsible for Financial Activity/Reporting and Human Resources Operation for AGAF. We have also recently recruited

Lauri Erickson and her team at Project Pros to assist Dianne Ferrara in Finance and Human Resources.

AGAF’s Information Technology (IT) Specialist & Assistant Finance Manager, Anthony Ferrara, boasts three decades of diverse experience in Information Technology and Data Engineering. Anthony Ferrara has over thirty (30) years of diverse experience in Information Technology and Data Engineering with a large Fortune 500 Company. With heart and dedication, Dianne Ferrara and Anthony Ferrara, together direct our financial activities and human resources operations, ensuring that we align our values with every action.

AGAF’s Supervisors for Parenting Time Services, Catalina Mendoza, our first proposed candidate for Supervisor for

Parenting Time Services. She has an Associate Degree in Criminal Justice and embodies the essence of hands-on experience. Having served as a Parent Aide (PA) Supervisor and Supervised Visit Only (SVO) Supervisor for 3 (three) years, Catalina was responsible for Supervising ten (10) Parent Aides and SVO Facilitators and coordinating Weekly Team

Meetings. She was responsible for assigning PA and SVO referrals to each PA/SVO Facilitator, interviewing and hiring new

PA’s and SVO Facilitators, training new PA/SVO Facilitators to complete Monthly Reports, documentation, and any other

DCS required documents such as Weekly Progress Reports, Family Assessments, Midpoints and Closures. She was responsible for coordination of services to ADCS referred families, requiring PA or SVO services. She has also worked in the field as a Parent Aide and SVO Facilitator herself. Catalina has three (3) years of experience in coordinating PA and SVO services to ADCS referred families. Her work involved parenting education classes and meticulously managed supervised visitation, ensuring child safety throughout every step. Catalina was responsible for supervised visitation which included coordination with placements to transport children safely to supervised visits and safely back to placements. Christina

Ostendorf is our second proposed candidate for Supervisor for Parenting Time Services. She currently holds a bachelor’s degree in human behavior. Christina has extensive experience as a Case Aide in the SVO Program and she is currently serving as one our Nurturing Parenting Program Supervisors and has also worked as a Family Connection Consultant and

Nurturing Parenting Practitioner for our Agency in Yavapai County. Christina brings an intimate understanding of coordinating services for ADCS-referred families. She has a background of over 15 years in the Behavioral Health field.

She is currently enrolled with NAU in the Master of Social Work Program.

AGAF has a team of dedicated professionals with extensive experience in Parent Aide and Supervised Visitation, case management, and family support services. Our staff is well-trained in handling diverse cases, including those involving complex family dynamics and high-risk situations. AGAF understands the importance of maintaining a safe and nurturing environment for children during visitation, and we prioritize the child's best interests in every aspect of our service delivery.

Over the years, AGAF has collaborated with various agencies and organizations to enhance our expertise in the field. AGAF continually seeks opportunities for professional development and training to stay abreast of the latest best practices and evidence-based approaches in visitation services.

AGAF has a successful history of establishing positive relationships with both the parents and caregivers we work with, as well as with the Arizona Department of Child Safety (ADCS). AGAF’s commitment to building trust and rapport with all stakeholders ensures effective communication and seamless coordination in providing services.

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SECTION 2-D: Offer Forms, Attachment 2-B

Solicitation No. BPM006769

Parenting Time Services

State of Arizona

Department of Child Safety

Office of Procurement & Contracts

AGAF's capability in supporting and supervising visitation services is demonstrated by our comprehensive service model, which includes meticulous planning, effective implementation, regular progress monitoring, and timely reporting. We have consistently met or exceeded performance metrics set by ADCS, further validating our ability to deliver high-quality visitation services.

In summary, AGAF's extensive experience, history of successful collaborations, and commitment to excellence make us a highly qualified and reliable candidate to support and supervise visitation services under this contract. AGAF's journey within the Arizona Department of Child Safety (ADCS) has been marked by collaboration, understanding, and a shared commitment. As we reflect on our experience, we are deeply moved by the impact we have made. Our collaborations with diverse agencies and organizations have sharpened our expertise, and our commitment to continuous learning remains unwavering. We've cultivated relationships founded on trust with both parents and caregivers, as well as ADCS, ensuring that communication flows seamlessly and our services are aligned with the highest standards.

At AGAF, supporting and supervising visitation services transcends a contractual obligation – it's a profound responsibility we embrace wholeheartedly. Our comprehensive service model, underscored by meticulous planning, effective implementation, and transparent reporting, is a testament to our commitment to excellence.

In summary, AGAF stands as a beacon of experience, collaboration, and compassion. We bring a storied history of success, and a future filled with promise. With our hearts set on creating brighter tomorrows for families, we are honored to be considered as your partner in this vital endeavor.

AGAF received some very positive feedback from our clients during our Family Connections Site Visit regarding the FC services they received from AGAF FC Consultants and here are a few examples:

• “FCC was great, very attentive to what our family needs were and helped us get in touch with the resources to meet those needs. Just the sweetest person.”

• “We are so grateful for the services of Amazing Grace. FCC was such a shining light in some of our darkest days. When I had lost all hope in getting help for our family, Amazing Grace was there. FCC helped with our relationship with one another in our family. I am so grateful that you all were there for us when we had no one else. The work you do is so essential to the lives of others. Thank you, Jesus for

Amazing Grace. And thank you Amazing Grace for sending the FCC.”

• “This program saved my kids from their abusive father...FCC stepped up for us and advocated for us when we were the most vulnerable, and we needed her the most. She truly is fantastic and amazing at her job.”

• “FCC is the most amazing person! She led me down the path to actually being able to protect my kids.

Without her, I don’t know what I would have done. She truly listens and cares and I can’t put it into words how much I appreciate everything she’s done for me and my family.”

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SECTION 2-D: Offer Forms, Attachment 2-B

Solicitation No. BPM006769

Parenting Time Services

State of Arizona

Department of Child Safety

Office of Procurement & Contracts

• “We felt so comfortable having Adrienne in our home with us. We always looked forward to her visits. She was so genuine and personable; it was easy to trust her immediately. Our trust in her is what made this experience so beneficial. If we had not trusted her this process would not have been so effective. I truly hope she is valued at Family Connections and that she receives a raise. I'm confident she will be successful with every family she interacts with and therefore is a valuable asset to Family Connections.

Please continue working with her and Family Connections so other families can experience what ours has.

We were apprehensive at first because of our experience with the DCS investigator. However, it became apparent immediately that Adrienne was a good person and had our best interests in mind. We were willing and able to accept services solely based on our favorable interactions with her. If we had not been matched with her and her organization, we might have declined to participate in services. We are so grateful for this experience despite the negative connotation in which it came about. It was so meaningful to us that Adrienne truly cared about her role and made it obvious that she wanted to do it well. We can't thank her enough. -The Bemer Family”

• “My family’s worker was Diana, and she helped us and stood by me and my family through a lot I am very grateful for this program and will recommend it to anyone. Thank you to all the staff that are with this program helping parents reconnect to their selves and with family’s.”

• “I appreciate their time and providing services we need.”

AGAF understands the importance of working with child welfare systems and has extensive experience in the social services industry. Our team is committed to providing high-quality services that are tailored to meet the specific needs of everyone, child and family. AGAF also stays current with the latest research and best practices in the child welfare field to ensure that their services are evidence-based and effective. AGAF is dedicated to supporting the well-being and safety of children and families and is committed to working collaboratively with child welfare agencies to achieve positive outcomes for all involved.

Question 2: Provide a detailed plan of how your agency will be ready to serve cases on the go-live date, after award. The response shall at a minimum describe and provide a response for each of the following bullet points listed below:

■ Provide the anticipated number of referrals your agency expects to have the capacity to serve on the first day of contract implementation.

■ Does your agency anticipate an increase in capacity throughout the contract term? If yes, describe your plan for scaling up, including timelines, staffing, and resource allocation.

■ Describe how your agency tracks and manages service capacity and the progression of referrals (cases) in real-time. What tools, systems, or processes do you use to ensure timely scheduling and service delivery?

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SECTION 2-D: Offer Forms, Attachment 2-B i l a b l e o n l i n e a t : A P P . A Z . g o v

Offer Forms

Request for Proposal

Solicitation No. BPM006769

Parenting Time Services

State of Arizona

Department of Child Safety

Office of Procurement & Contracts

3003 N. Central Avenue, 20th Floor

Phoenix, AZ 85012

Offeror Response:

a) Anticipated Number of Referrals and Capacity on Go-Live Date: Upon securing the contract, Amazing Grace Arizona Families, LLC (AGAF will be primed to initiate service on the stipulated go-live date. Our preparations encompass a meticulous assessment of operational readiness to ensure a seamless transition. Based on our assessment, we are confident in our ability to accommodate up to fifty (50) referrals on the contract’s go-live day. Our capacity projection factors in skilled personnel availability, requisite resources, and suitable facilities for delivering visitation services. Rigorous workforce planning ensures that our team is adequately staffed to cater to the initial caseload

b) Anticipated Growth in Capacity throughout the Contract Term: Undoubtedly, our agency foresees Capacity growth during the contract term. Acknowledging the variable nature of visitation service demand, We are committed to adapting to ADCS’s evolving needs. Our aim is to harness experience gained and Streamline operational efficiency to potentially expand our service capacity. Any adjustments in capacity Will be carried out in close coordination with ADCS, marked by transparent communication and proactive Collaboration.

c) Our agency will utilize a combination of integrated systems, real-time tracking tools, and structured staff oversight to manage service capacity and referral progression for Parenting Time services in Maricopa County.

Tracking and Managing Service Capacity:

We maintain a live capacity tracker through Google Sheets, updated daily by our Program/Scheduling Coordinators and monitored by the Program Manager. This tracker displays each Case Aide’s caseload, upcoming availability, and geographic coverage. Capacity thresholds are set at 85% to avoid overextension and ensure availability for urgent or last-minute referrals. When Case Aide’s approach this threshold, additional staffing adjustments are made. All our staff will be cross trained to meet capacity.

Referral Progression Management:

All referrals are logged in a centralized database upon receipt and immediately assigned to a dedicated

Program/Scheduling Coordinator. The referral progression process includes:

• Initial client outreach within 24 hours

• Conduct first visit within 5 business days, unless client conflicts arise

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SECTION 2-D: Offer Forms, Attachment 2-B

Solicitation No. BPM006769

Parenting Time Services

State of Arizona

Department of Child Safety

Office of Procurement & Contracts

• Parenting Time Summary to be uploaded into Guardian within 7 business days after visit.

• Communicate to ADCS regarding expiration of referral 30 (thirty) days prior to end of the referral.

Tools and Systems:

• QuickBooks Time: Used for real-time tracking of provider schedules, mileage, and time on task. This allows for real-time monitoring of appointment fulfillment and capacity tracking by location and provider.

• Google Workspace (Sheets & Forms): Houses live dashboards for case progression, capacity reports, and referral aging. Referral milestones are color-coded for quick visual management (green = on track, yellow

= approaching deadline, red = overdue).

• Internal Task Management System: Each referral generates a checklist of required actions (initial contact, visit scheduling, documentation, closure), with due dates and automated reminders.

• Weekly Program Dashboards: Include the number of open referrals, average days to first contact, average days to first visit, on-time service delivery percentage, and upcoming capacity shortfalls.

Staff Roles and Oversight:

• Program/Scheduling Coordinators: Responsible for daily tracking of referrals, family outreach, visit scheduling, and maintaining capacity logs.

• Program Manager: Reviews daily referral aging reports and holds weekly meetings with coordinators to address any scheduling delays or provider capacity concerns.

• Quality Assurance Supervisor: Conducts monthly audits of random cases to ensure all referral progression metrics are met and documentation is complete.

• Program Director: Receives monthly service delivery reports and capacity forecasts to plan future staffing and training needs.

Key Performance Metrics (Tracked and Reported Monthly):

• Initial family contact within 24 hours (goal: 85%)

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SECTION 2-D: Offer Forms, Attachment 2-B

Solicitation No. BPM006769

Parenting Time Services

State of Arizona

Department of Child Safety

Office of Procurement & Contracts

• First scheduled visit within 5 business days (goal: 85%)

• Upload Parenting Time Summary to Guardian 7 days after visit. (goal: 90%)

• Communication to DCS regarding expiration of referral 30 days prior to end of referral (goal: 90%)

• Upload Discharge Summary to Guardian 7 days following approval (goal: 90%)

• Service delivery completion within required timelines (goal: 95%)

This combination of structured staffing roles, real-time tracking tools, and measurable performance standards ensures timely scheduling, service delivery, and the ability to respond quickly to capacity challenges.

Question 3: Provide examples of challenges your agency has encountered in parenting time services and how you addressed them. Include challenges with maintaining contract capacity, if applicable.

Offeror Response:

This is the first time that Amazing Grace Arizona Families is bidding for the Parenting Time Services Contract.

Agency Owner has 5 years of previous experience with other Agencies in Managing and Supervising the

Supervised Visit Only (SVO) Program.

Our agency Manager has encountered several common challenges in delivering Parenting Time services with other agencies, particularly in a large, dynamic service area like Maricopa County. Below are examples of those challenges and how we have successfully addressed them

• Challenge: Transporting a medically fragile child who was on a feeding tube: Assigned 2 Case Aides to transport child. Visits were moved to a home setting.

• Challenge: Transporting more than 3 children: Assigned 2 Case Aides to Transport and conduct the SVO. We also hired a Transporter who assisted in transporting children when necessary.

• Challenge: Client No-Shows and Inconsistent Participation

We encountered challenges with families missing scheduled visits, leading to inefficiencies and lost capacity. We developed a multi-contact reminder system (text, phone, and email) 48 and 24 hours in advance. Instituted a no-show and call to confirm policy, requiring clients to call and confirm that they were at the visitation center before children were picked up and transported to avoid more trauma to the children. A reassessment meeting with the assigned case manager if multiple no-shows occurred.

• Challenge: Rural Service Delivery

Serving remote areas and rural Counties posed challenges due to provider travel time and limited local resources.

Established travel-based provider incentives and mileage reimbursement enhancements to encourage rural coverage. Recruited and trained local staff in rural areas wherever possible to reduce travel burdens.

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SECTION 2-D: Offer Forms, Attachment 2-B

Solicitation No. BPM006769

Parenting Time Services

State of Arizona

Department of Child Safety

Office of Procurement & Contracts

• By anticipating and responding to these challenges through staffing flexibility, proactive planning, and continuous process improvement, we have been able to maintain contract capacity, meet required timelines, and deliver high-quality Parenting Time services throughout awarded Counties.

Challenges maintaining contract capacity:

• All of our Staff were cross trained to meet capacity. For example, our Parent Aides could also cover an SVO case if needed. AGAF’s goal is to cross train all of our staff in other Programs to help meet capacity if necessary.

• Challenge: Provider Turnover and Maintaining Contract Capacity

Due to the demands of flexible scheduling and travel requirements, occasional provider turnover occurred, risking temporary shortfalls in capacity.

How We Addressed It:

• We implemented continuous recruiting, onboarding, and cross-training to maintain a 25% capacity buffer in urban areas and a 40% buffer in rural areas.

• Developed retention strategies, including performance bonuses, mileage stipends, and recognition programs to increase provider satisfaction and longevity.

• Strengthened our internal succession planning, training senior staff to mentor and onboard new staff.

Question 4: Describe your agency's experience in partnering with Child Welfare entities and/or other related fields, including examples that required collaboration and coordination.

Offeror Response:

Amazing Grace Arizona Families has over 7 years’ experience partnering with the Arizona Department of Child Safety in the following programs:

• Building Resilient Families from 2019 – 2021

• Family Connections from 2021 to present

• Nurturing Parenting Program from 2022 to present

• Program Specific Training (Family Connections) from 2022 to present

Each of these Programs listed above have required extensive collaboration and coordination between our Agency and the

Arizona Department of Child Safety.

Our agency has extensive experience partnering with Child Welfare entities and related fields, in Maricopa, Pinal, Pima, Yuma, Gila and Yavapai Counties across Arizona. Collaboration and coordination with Arizona Department of Child Safety

(DCS), other Provider Agencies such as behavioral health providers, and the Attorney General’s Office as well as courts are integral to our service delivery model.

Examples of Collaboration and Coordination:

1. Coordinating with DCS for Complex Family Situations

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SECTION 2-D: Offer Forms, Attachment 2-B

Solicitation No. BPM006769

Parenting Time Services

State of Arizona

Department of Child Safety

Office of Procurement & Contracts

We regularly work with DCS Specialists and Supervisors to manage high-conflict parenting time referrals. In one instance, a case involved supervised visits between a parent and child with significant safety concerns and transportation barriers. Our team coordinated closely with the DCS case manager to:

• Develop a safety plan for each visit, reviewed and approved by DCS prior to implementation.

• Provide weekly visit summaries and immediate incident reports.

• Participate in Child and Family Team (CFT) and meetings to adjust the visit plan as progress was made.

2. Owner/Manager and several of our staff have experience collaborating with Foster Care Agencies and Group Homes.

We have experience in partnering with foster care providers and group home staff to ensure smooth transitions for children before and after visits. This includes:

• Confirming visit schedules with foster placements in advance.

• Communicating behavioral updates or concerns noted during visits to foster parents and DCS staff.

• Coordinating transportation from multiple locations when siblings are placed separately.

3. Behavioral Health Provider Partnerships

In cases where children or parents are receiving therapeutic services, we collaborate with behavioral health professionals who need to attend one of our supervised visitations to work with the family. For example:

• We have worked with child therapists who incorporate coping strategies into parenting time sessions for children with anxiety.

• We have adjusted visit structures based on feedback from behavioral health teams to better support parent-child interaction goals.

4. Judicial and Court Coordination

Our agency is experienced in responding to court orders and subpoena for records from the Attorney General’s Office (AG) that require timely documentation and adherence to specific conditions. In some cases, we have been asked to:

• Submit detailed visit progress reports directly to the AG’s office.

• Provide affidavits or testimony regarding parental engagement and visit outcomes.

• Collaborate with DCS case managers and attorneys to ensure court-directed parenting time schedules are feasible and, in the child’s, best interest.

5. Continuous Feedback and Quality Improvement

We maintain open lines of communication with DCS contract managers and participate in Provider Meetings and Site Visits.

These sessions allow DCS to review our service delivery data and address referral concerns and collaborate on solutions to some of our challenges.

Summary

Through active communication, joint problem-solving, and a commitment to responsiveness, our agency has built strong, trusted partnerships with DCS and other child welfare stakeholders. Our ability to coordinate across multiple systems ensures that services are delivered efficiently and in alignment with each family’s case plan and court requirements.

End of Attachment 2-B