10_26-004C_ATT_E-2_Bid_Response_pt3.xlsx
XLSX spreadsheet 55 KB Posted
- Solicitation number
- 26-004C RFQQ
- Issued by
- Adams County, Asotin County, Benton County, Chelan County, Clallam County, Clark County, Columbia County, Cowlitz County, Douglas County, Ferry County, Franklin County, Garfield County, Grant County, Grays Harbor County, Island County, Jefferson County, King County, Kitsap County, Kittitas County, Klickitat County, Lewis County, Lincoln County, Mason County, Okanogan County, Pacific County, Pend Oreille County, Pierce County, San Juan County, Skagit County, Skamania County, Snohomish County, Spokane County, Stevens County, Thurston County, Wahkiakum County, Walla Walla County, Whatcom County, Whitman County, Yakima County, Asotin City, Clarkston City, Clarkston Heights-Vineland CDP, West Clarkston-Highland CDP, Benton City, Chelan City, Chelan Falls CDP, Clallam Bay CDP, Lewisville CDP, Rock Island City, Pacific Beach CDP, Whidbey Island Station CDP, Mercer Island City, Pacific City, Bainbridge Island City, Kingston CDP, Kitsap Lake CDP, Kittitas City, Klickitat CDP, Okanogan City, Anderson Island CDP, Fort Lewis CDP, Fox Island CDP, Herron Island CDP, Ketron Island CDP, North Fort Lewis CDP, Raft Island CDP, Stevenson City, Hat Island CDP, Lake Stevens City, Snohomish City, Spokane City, Spokane Valley City, Puget Island CDP, Garfield Town, Yakima City, Washington
About this file
RFQQ 26-004C Sentry to SDWIS Bid Response Summary
This is a bid response evaluation document for RFQQ 26-004C issued by the Washington State Department of Health (DOH) Office of Drinking Water (ODW). The contract requires a qualified contractor to transition ODW's data operations from the legacy Sentry platform to the U.S. Environmental Protection Agency (EPA) Safe Drinking Water Information System (SDWIS) state application suite. The RFQ includes comprehensive functional requirements across 41 functional requirement fields covering data mapping, systems administration, entities management, inventory tracking, site visits, sampling, monitoring, laboratories, enforcement, operating permits, operator certification, plan and project review, invoicing and payments, public access portals, water system mergers, complaints handling, and specialized programs including Ground Water Under Influence (GWI) tracking, Surface Water Treatment Rule (SWTR) compliance, Disinfection Treatment Rule (DTR) data management, Consumer Confidence Reporting (CCR), fluoride tracking, and integration with cross-connection control, water use efficiency, and source water protection systems. The initial contract period is expected to be approximately six years.
The evaluation framework establishes mandatory and desirable requirements across functional, non-functional, security, manageability, integration, data, availability, user experience, and training dimensions. Non-functional requirements mandate vendor-hosted infrastructure with FedRAMP or FISMA Moderate/High compliance, SOC 2 Type 2 audits, 99.9% availability for both public-facing and administrative components, comprehensive security controls aligned with NIST standards (encryption, identity and access management, incident response, disaster recovery), WCAG 2.1 Level AA accessibility compliance, RESTful and SOAP-based API support, real-time and batch integration capabilities, complete technical documentation, 24/7 help desk support, and formal training services for staff and end users. The bidder response document requires vendors to address each requirement with a "Yes" or "No" determination, applicable response codes (Core, Customization, or Third Party), written explanations of implementation approaches, and completion timelines for any customizations required.
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Other files
| File | Type | Posted |
|---|---|---|
| 11_26-004C_ATT_F_SOW.pdf | ||
| 14_26-004C_ATT_G_Sample_DSA.pdf | ||
| 4_26-004C_ATT_C_Bidder_Certs_v8.docx | DOCX document | |
| 3_26-004C_ATT_B_DBI_v8.docx | DOCX document | |
| 8_26-004C_ATT_E_Bid_Response_pt1.docx | DOCX document | |
| 12_26-004C_ATT_F-1_Fed_Reporting.pdf | ||
| 13_26-004C_ATT_F-2_Sentry_Mapping.pdf | ||
| 9_26-004C_ATT_E-1_Bid_Response_pt2.xlsx | XLSX spreadsheet | |
| 2_26-004C_ATT_A_Bid_Submission_Ltr.docx | DOCX document | |
| 7_26-004C_ATT_D-2_GTC_Change_Req.docx | DOCX document | |
| 6_26-004C_ATT_D-1_GT&Cs.pdf | ||
| 1_26-004C_RFQQ_Sentry_to_SDWIS.pdf | ||
| 5_26-004C_ATT_D_Sample_Contract.pdf |
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Text version
Requirements
| RFQQ NO.: DOH26-004C Sentry to SDWIS |
| Bidder Firm Name: |
| Instructions |
1. Review Requirements.
2. Review Priority. Priorities are defined as:
● Mandatory: Mission critical requirement.
● Desirable: Requirement enhances functionality or quality of the solution and makes it more desirable.
3. Go to Will Bidder Meet Requirement column. Select one of the two options:
● Yes
● No
4. Go to Response Code column. For each requirement that Bidder answers "Yes", indicate the appropriate Response Code:
● Core: The proposed solution currently provides this requirement as part of the generally available solution.
● Customization: The proposed solution can meet the requirement through a customization or an add-on to the generally available solution.
● Third Party: The proposed solution can meet this requirement through functionality provided by a third party.
5. Go to Written Response column. Provide a written response that addresses how the proposed solution will be met; if customization is required what level of complexity and estimated timeline; and any additional details that may be helpful during review.
NOTE: Bidder can include screen shots or separate documents as attachments, if needed. All attachments must be labeled with the requirement ID number and the Written Response column must indicate the page number and/or section title of where the attachment can be found.
| FUNCTIONAL REQUIREMENTS | Bidder's Response (w/ auto score) | Evaluator Comments and Score | ||||||||
| ITEM # | NAME | DESCRIPTION | BLANK | Priority | Will Bidder Meet Requirement | Response Code | Written Response | Auto Score (Based on Response Code) | Evaluator Comments (Review bidders's responses (Columns H, G, and F); If you disagree with the auto score (i.e. they do not "Fully Meets" but they "Mostly" or "Somewhat" do, etc.) then explain why here, then enter the score you believe is appropriate in the Evaluator Score Column L). Otherwise, enter the auto score. | Evaluator Score: Bidder Meets Requirement (3 = Fully , 2 = Mostly, 1 = Somewhat, 0 = No) |
| SDWIS1-FLD-13 | DATA MAPPING | |||||||||
| SDWIS1-FRQ-57 | Map data | Complete data mapping from the legacy system (Sentry) to the new system (see mapping document) | MANDATORY | |||||||
| SDWIS1-FLD-14 | SYSTEMS ADMINISTRATION | |||||||||
| SDWIS1-FRQ-58 | Analyte maintenance | The system will allow analyte maintenance | MANDATORY | |||||||
| SDWIS1-FRQ-59 | Analyte data entry | The system will be able to distinguish by analyte groups to allow for rapid data entry | MANDATORY | |||||||
| SDWIS1-FRQ-60 | Analyte compliance | The system will be able to distinguish by analyte groups to allow for compliance determination | MANDATORY | |||||||
| SDWIS1-FRQ-61 | Analyte level maintenance | The system will allow analyte level maintenance | MANDATORY | |||||||
| SDWIS1-FRQ-62 | Analyte action types | The system will allow Compliance Action Types maintenance (enforcement) | MANDATORY | |||||||
| SDWIS1-FRQ-63 | Activity types | The system shall maintain activity types e.g. activities required by compliance schedules, sanitary survey deficiencies | MANDATORY | |||||||
| SDWIS1-FRQ-64 | Assign violation | The system shall provide the ability to assign state violation, report state violations as federal equivalent | MANDATORY | |||||||
| SDWIS1-FRQ-65 | Standards responses for violations | The system shall provide standards responses for violations such as group of enforcement actions associated to violations, e.g. SIA, SIE; including PN schedule | MANDATORY | |||||||
| SDWIS1-FRQ-66 | Standard responses for deficiencies | The system shall provide standard responses to correct deficiencies that must be taken by water systems | MANDATORY | |||||||
| SDWIS1-FRQ-67 | State codes | The system will allow state-specific codes to be used | MANDATORY | |||||||
| SDWIS1-FRQ-68 | Treatment objectives | The system will allow states to add treatment processes, objectives and pairings of processes and objectives. | MANDATORY | |||||||
| SDWIS1-FRQ-69 | Deficiency type | The system will allow deficiency type maintenance | MANDATORY | |||||||
| SDWIS1-FRQ-70 | Monitoring requirements | The system shall be able to meet monitoring requirements | MANDATORY | |||||||
| SDWIS1-FRQ-71 | Non-TCR schedules | The system will allow non-TCR schedules to be added as a group | MANDATORY | |||||||
| SDWIS1-FRQ-72 | Limit seraches | The system will allow users to limit searches for water system groups | MANDATORY | |||||||
| SDWIS1-FRQ-73 | User defined groups | The system will allow user defined groups to be updated as changes to inventory occur | MANDATORY | |||||||
| SDWIS1-FRQ-74 | On-line help | The system shall provide on-line help with application | MANDATORY | |||||||
| SDWIS1-FRQ-75 | Search data | The system will allow searching of data and apply filters to refine search results | MANDATORY | |||||||
| SDWIS1-FRQ-76 | Query data | The system will allow querying of data | MANDATORY | |||||||
| SDWIS1-FRQ-77 | Export data | The system will allow exporting of data in various formats | MANDATORY | |||||||
| SDWIS1-FRQ-78 | User IDs | The system will assign unique user IDs for each user, where the user is assigned a role, and each role is set up with appropriate permissions | MANDATORY | |||||||
| SDWIS1-FRQ-79 | User groups | Roles and associated permissions will be tied to user groups, E.g. DOH Admin, DOH Staff, Read Only, etc. | MANDATORY | |||||||
| SDWIS1-FRQ-80 | Inactivity | The system will inactivate user accounts due to inactivity; time of inactivity TBD | MANDATORY | |||||||
| SDWIS1-FRQ-81 | Duplicate records | The system will have validation in place that prevents duplicate records of any kind | MANDATORY | |||||||
| SDWIS1-FRQ-82 | Error messages | The system will display an appropriate error message when an action cannot be completed | MANDATORY | |||||||
| SDWIS1-FLD-15 | ENTITIES | |||||||||
| SDWIS1-FRQ-83 | Water Systems | The system will store, maintain and display Water System data (refer to data mapping), where a Water System is defined as: A Group A system is a water system with at least 15 services connections or that regularly serve an average of at least twenty-five individuals daily at least 60 days out of the year. A Group B system is a public water system that does not meet the definition of a Group A water system. | MANDATORY | |||||||
| SDWIS1-FRQ-84 | Water System owner | The system will display owners associated to a Water System | MANDATORY | |||||||
| SDWIS1-FRQ-85 | Water System operators | The system will display operators associated to a Water System | MANDATORY | |||||||
| SDWIS1-FRQ-86 | Water System contact | The system will display contacts associated to a Water System | MANDATORY | |||||||
| SDWIS1-FRQ-87 | Water System maintenance | The system will store, maintain and display Source Type associated to a Water System; Source Type : "RI Gallery, Ground Water - (Spring, Spring Field, Spring Field Spring, Well, Well Field, Well Field Well), Intertie, Other, Surface, Sea Water | MANDATORY | |||||||
| SDWIS1-FRQ-88 | Satellite Management Agency | The system will store, maintain and display Satellite Management Agency (SMA)- Entities authorized by the Department of Health to own and/or manage and operate public water systems. Washington drinking water regulations require that all public water systems approved on or after July 23, 1995, be owned or operated by a SMA in perpetuity unless one is not available. This requirement applies to both Group A and Group B water systems. data (refer to data mapping) | MANDATORY | |||||||
| SDWIS1-FRQ-89 | Local Health Jurisdiction | The system will store, maintain and display Local Health Jurisdictions (LHJ) - County or district level public health agency responsible for managing community health data | MANDATORY | |||||||
| SDWIS1-FRQ-90 | Water Systems counties | The system will display counties associated to a Water System | MANDATORY | |||||||
| SDWIS1-FRQ-91 | SMA counties | The system will display counties associated to an SMA | MANDATORY | |||||||
| SDWIS1-FRQ-92 | LHJ counties | The system will display counties associated to an LHJ | MANDATORY | |||||||
| SDWIS1-FRQ-93 | Other Organizations data | The system will store, maintain and display Other Organizations - Engineering or Consulting Firm, Federal Agency, Municipality or City, Other (Unspecified), Special Purpose District, Sanitary Survey Firm, State Agency data (refer to data mapping) | MANDATORY | |||||||
| SDWIS1-FRQ-94 | Individual data | The system will store, maintain and display Individuals - Individual Role held within an associated Organization (Any, (Environment Health) Program Lead, DOH Planner, Emergency, Engineer In Training, Engineering Consultant, Environmental Health County Lead, Environmental Health Director, Environmental Health Specialist, General Administration, Health Officer, Other Planning, Other Staff, Planning Contact, Primary Contact, Professional Engineer, Proprietor (now a WS owner)) data (refer to data mapping) | MANDATORY | |||||||
| SDWIS1-FRQ-95 | Laboratories data | The system will store, maintain and display Laboratories - Accredited labs that analyze and monitor environmental samples data (refer to data mapping) | MANDATORY | |||||||
| SDWIS1-FRQ-96 | Laboratories display certificates | The system will display certificates associated to a Laboratory | MANDATORY | |||||||
| SDWIS1-FRQ-97 | Auto load "Entity" data | The system will support an automated process to upload "Entity" data | MANDATORY | |||||||
| SDWIS1-FRQ-98 | Manually enter "Entity" data | The system will allow manual entry of a new "Entity" | MANDATORY | |||||||
| SDWIS1-FRQ-99 | Modify "Entity" data | The system will allow the modification of "Entity" data | MANDATORY | |||||||
| SDWIS1-FRQ-100 | Display & store "Entity" data | The system will display current "Entity" data and maintain and store old data | MANDATORY | |||||||
| SDWIS1-FRQ-101 | Search "Entity" data | The system will allow searching for an "Entity" | MANDATORY | |||||||
| SDWIS1-FRQ-102 | User IDs | The system will assign unique user IDs for each user, where the user is assigned a role, and each role is set up with appropriate permissions | MANDATORY | |||||||
| SDWIS1-FRQ-103 | User groups | Roles and associated permissions will be tied to user groups, E.g. DOH Admin, DOH Staff, Read Only, etc. | MANDATORY | |||||||
| SDWIS1-FRQ-104 | Inactivity | The system will inactivate user accounts due to inactivity; time of inactivity TBD | MANDATORY | |||||||
| SDWIS1-FRQ-105 | Duplicate records | The system will have validation in place that prevents duplicate records of any kind | MANDATORY | |||||||
| SDWIS1-FRQ-106 | Error messages | The system will display an appropriate error message when an action cannot be completed | MANDATORY | |||||||
| SDWIS1-FLD-16 | INVENTORY | |||||||||
| SDWIS1-FRQ-107 | Water Systems | The system shall store and maintain Water System data: |
Alternative state type, source type, ID Flows, indicators, measures - Supports state-defined water system flows, measures, and indicators Annual operating period/population served - Used to derive PWS type and calculate TCR schedule Service connections - Used to derive PWS type Points of contact association - Associates legal entities to water systems Water system facility flow - Establishes flow from source to customer. May add treatment train and sequence ID.
Regulating agency association Geographic area association - E.g. state service areas or districts Service area association/primary designation - E.g. municipality Purchases/Wholesales - Establishes relationship between selling PWS water system facility and buying PWS water system facility Activity maintenance, activity reason - Activity status and reason codes Water system history - History of changes to TINWSYS table Activity date GIS Flag for drought/flood Outstanding Performer Indicator - Ground Water Rule
| Service Line Materials Category and Count - Lead Service Line Inventory | MANDATORY | ||
| SDWIS1-FRQ-108 | Water System Facility | The system shall store and maintain Water System Facility data: |
Annual operating period maintenance Points of contact association - Associates a legal entity to a water system facility Sampling point - Adds sampling point associated to selected water system facility Flows, indicators, measures - Supports state-defined water system facility flows, measures, and indicators Activity date Filtration status - E.g. must install, successfully avoiding Locational information - Latitude/Longitude, cadastral information
| River reach information | MANDATORY | ||
| SDWIS1-FRQ-109 | Wells | The system shall store and maintain Well data: |
Date drilled SWAP report Well casings Screen locations Constructed/modification dates Inches above grade Static water level observation date Well capacity Drilling method Activity date Well head protection GUI (Ground Water Under Influence) determination indicator Ground water time of travel - User defined water system facility flow
| Well treatment | MANDATORY | ||
| SDWIS1-FRQ-110 | Treatment Plants | The system shall store and maintain Treatment Plants data: |
Treatment units Treatment objective/process associations - Analyte removal or addition e.g. dose Treatment unit flows Treatment unit flows, measures and indicators Treatment objective/process associated analytes Microbial removal Microbial analyte removal/inactivation Assign applicable rules to facilities
| Downstream treatment plants (facilities) association; how facilities are connected | MANDATORY | ||
| SDWIS1-FRQ-111 | Storage | The system shall store and maintain Storage data: |
Capacity Facility security maintenance
| Security assessment | MANDATORY | ||
| SDWIS1-FLD-17 | SITE VISITS | ||
| SDWIS1-FRQ-112 | Site Visits | The system shall maintain and monitor the following site visits data: |
Primary Reason Status Due Date Date of Visit Regulating Agency Water system notification date Highest deficiency severity Category evaluation summary Parties present Calculate next due date Violation type
| Assign/reassign survey for workload planning | MANDATORY | ||
| SDWIS1-FRQ-113 | Deficiencies | The system shall maintain deficiencies: |
Associate deficiency from previous visit Add deficiency
| Compliance schedule to resolve deficiency | MANDATORY | |||
| SDWIS1-FRQ-114 | Enter survey | The system shall provide the ability to enter Sanitary Survey data | MANDATORY | |
| SDWIS1-FRQ-115 | Maintain survey | The system shall store Sanitary Survey data and provide the ability to search/query the data | MANDATORY | |
| SDWIS1-FLD-18 | SAMPLING | |||
| SDWIS1-FRQ-116 | Sampling methodologies | The system shall be able to meet the following sampling methodologies: |
Individual samples - Federally reportable results would be reported to SDWIS/Fed Sample summaries (Total Coliform Rule and Lead Copper Rule) Composite samples Results averages - Calculate and include monitoring period average, MCL value, and DBP precursor ratio.
Calculated days out of compliance Units of measure control - Allows the association of two analytes to a given sample e.g. pci/L and ug/L for Uranium MDBP (Microbial and Disinfection Byproducts) summaries Water treatment summaries - For Subpart H systems (Surface Water and GUI) General summaries - Non MDBP/SWTR summaries e.g. fluoridation Facility Analyte Levels Individual filter effluent turbidity Entry point residual disinfectant concentration Sample suspension Susceptibility (SAS) maintenance - (staff will determine rating) but will need to indicate & store ratings in SDWIS Review susceptibility/vulnerability ratings
| Unregulated/Emerging Contaminants not regulated by EPA | MANDATORY | ||
| SDWIS1-FLD-19 | MONITORING | ||
| SDWIS1-FRQ-117 | Monitoring | The system will store, maintain, and if applicable, determine the following items related to Monitoring: |
Facility analyte level - Record analyte levels for water system facilities TCR (Total Coliform Rule) monitoring period association - TCR monitoring periods must be associated to water systems Monitoring requirements Sampling plans - Used for LT2 source water M&R compliance report only.
| Monitoring period transfer | MANDATORY | ||
| SDWIS1-FRQ-118 | Sample schedules | The system will store, maintain, and if applicable, determine the following monitoring items related to Sample Schedules: |
RTCR (Revised Total Coliform Rule) schedules Non-TCR schedules Display sample schedule history Exception/Override
| Package TOC schedules - Supports compliance determination | MANDATORY | ||
| SDWIS1-FRQ-119 | Monitoring waivers | The system will store, maintain, and if applicable, determine the following monitoring items related to monitoring Waivers (Not used to determine compliance, recordkeeping only): |
| Waiver maintenance | MANDATORY | ||
| SDWIS1-FRQ-120 | Milestones | The system will store, maintain, and if applicable, determine the following monitoring items related to Milestones: |
Lead and copper OCCT (Optimized Corrosion Control Treatment) - E.g.: DEEM, DONE Lead or copper 90th percentile exceedance
| Must Install Filtration | MANDATORY | ||
| SDWIS1-FRQ-121 | Violations | The system will store, maintain, and if applicable, determine the following monitoring items related to Violations: |
Group violations - Individual violations in group are hidden State violation period Violation Status - E.g. preliminary, validated, rejected, deleted or comparable codes History of changes Record MCL in violation record
| Standard Response - Allow for "standard" enforcement actions to be associated to violation e.g. SIA, SIF, public notice schedule and other actions as needed | MANDATORY | ||
| SDWIS1-FRQ-122 | Monitoring items | The system will have the ability to Associate Violations to the following monitoring items: |
Sample analytical results Public notice schedule Sample point Compliance schedule activity Sample schedule Facility analyte level Deficiency Originating violation MDBP summary
| Enforcement actions | MANDATORY | ||
| SDWIS1-FRQ-123 | Exemptions/Variances | The system will store, maintain, and if applicable, determine the following monitoring items related to Exemptions/Variances (Not used for compliance determination or FED reporting): |
Records duration of V/E Sample point Analyte/Rule Duration Alternative compliance levels
| SSNC (State Significant Non Complier) - water system fails to comply with an enforcement action | MANDATORY | ||
| SDWIS1-FLD-20 | LABORATORIES | ||
| SDWIS1-FRQ-124 | Maintain laboratories | The system will include, maintain and perform the following related to Laboratories maintenance: |
Standard methods Standard method to analyte association Standard method to laboratory association
| Laboratory to legal entity association | MANDATORY | |||
| SDWIS1-FLD-21 | ENFORCEMENT | |||
| SDWIS1-FRQ-125 | Federal violations | The system shall indicate enforcement actions and compliance schedule for federal violations | MANDATORY | |
| SDWIS1-FRQ-126 | State violations | The system shall indicate enforcement actions and compliance schedule for state violations | MANDATORY | |
| SDWIS1-FRQ-127 | Able to associate violations | The system shall be able to associate violations | MANDATORY | |
| SDWIS1-FRQ-128 | Compliance schedule | The system shall be able to associate violations to a compliance schedule | MANDATORY | |
| SDWIS1-FRQ-129 | Compliance status and deficiency | The system shall monitor compliance schedule including the status and deficiency | MANDATORY | |
| SDWIS1-FRQ-130 | Copy compliance | The system shall have the ability to copy an existing compliance to another water system | MANDATORY | |
| SDWIS1-FRQ-131 | Compliance reports | The system shall create annual compliance report, including minor EPA violations, group and state violations, in various formats; including and up to PDF, HTML, Excel | MANDATORY | |
| SDWIS1-FLD-22 | ONLINE DATA DICTIONARY | |||
| SDWIS1-FRQ-132 | Online Data Dictionary contents | The system shall provide an online data dictionary, for at a minimum, for the following info: |
Inventory Water system Water system facilities Treatments Geographic areas Population groups Sampling Samples Sample analytical results Analytes Laboratories Compliance Violations Enforcement Actions Compliance Schedules Reviews, Audits and Evaluations Other Look up tables Controlling instruments Technologies Programs and plans Legal entities
| Compliance decision support | MANDATORY | |||
| SDWIS1-FLD-23 | OPERATING PERMITS | |||
| SDWIS1-FRQ-136 | Issue operating permits | The system will have the ability to issue operating permits for initial issue and subsequent annual reissuances | MANDATORY | |
| SDWIS1-FRQ-137 | New & revised operatng permits | The system will be able to distinguish between new and revised permits based on predefined conditions | MANDATORY | |
| SDWIS1-FRQ-138 | Operating perrmits disposition | The system will be able to distinguish between issued and denied operating permits | MANDATORY | |
| SDWIS1-FRQ-139 | Operating perrmits renewals | The system will notify water systems of their annual operating permit renewals | MANDATORY | |
| SDWIS1-FRQ-140 | Operating permits status | The operating permits will include the category/status represented by the respective color code | MANDATORY | |
| SDWIS1-FRQ-141 | Operating permits fees | The operating permits will be invoiced according to the Operating Permit Fees | MANDATORY | |
| SDWIS1-FRQ-142 | Transfer owners | The system will not invoice for transfer of ownership of an existing water system | MANDATORY | |
| SDWIS1-FLD-24 | OPERATOR CERTIFICATION | |||
| SDWIS1-FRQ-143 | Operator staffing requirements | The system shall provide the ability to monitor a Water System's compliance with Water Operator staffing requirements | MANDATORY | |
| SDWIS1-FRQ-144 | Operator certifications | The system shall provide the ability to maintain an individual who becomes a certified operator their certifications, status, and other supporting data | MANDATORY | |
| SDWIS1-FLD-25 | DATA ENTRY QA/QC | |||
| SDWIS1-FRQ-133 | Error detection | The system shall include error detection techniques to ensure the quality of data entry; an error listing report will be generated | MANDATORY | |
| SDWIS1-FRQ-134 | Data validation | The system shall include data validation rules and criteria to ensure data accuracy and completeness | MANDATORY | |
| SDWIS1-FRQ-135 | Data entry audits | The system shall implement periodic audits to review a random sample of entered data for users to compare to source documents | DESIRABLE | |
| SDWIS1-FLD-26 | PLAN AND PROJECT REVIEW | |||
| SDWIS1-FRQ-145 | Project and plan submissions | The system will provide the ability to enter water system project and plan submissions | MANDATORY | |
| SDWIS1-FRQ-146 | Project and plan reviews | The system will store, maintain, and display project and plan data necessary for review | MANDATORY | |
| SDWIS1-FRQ-147 | Project and plan tracking | The system will store water system projects / plans and track for timeliness review and performance metrics | MANDATORY | |
| SDWIS1-FRQ-148 | Approve/Disapprove projects/plans | The system will provide the ability to approve/disapprove submissions | MANDATORY | |
| SDWIS1-FRQ-149 | Sublog (Project and Plan submittal tracking) | Data from Sublog legacy will be mapped to the new system | MANDATORY | |
| SDWIS1-FLD-27 | INVOICES/PAYMENTS | |||
| SDWIS1-FRQ-150 | Generate invoices | The system will calculate and generate invoices for billed services: operating permits, sanitary surveys, plan and project review, charges for change of ownership | DESIRABLE | |
| SDWIS1-FRQ-151 | Initial and subsequent charges | Invoices will be generated for initial charges and any subsequent charges following a scheduled delivery timeline | DESIRABLE | |
| SDWIS1-FRQ-152 | Electronic payment | Invoices will be viewable by users and allow for electronic payments through PayPoint; in accordance with DOH banking contract with FISERV | DESIRABLE | |
| SDWIS1-FRQ-153 | Print & pay by check | The system will allow invoice to be printed with the invoice information, DOH scanline and remittance address | DESIRABLE | |
| SDWIS1-FLD-28 | OPERATING PERMITS COLORS | |||
| SDWIS1-FRQ-154 | Indicate operating permit status | The system will generate operating permits to include pre-defined color coded status | MANDATORY | |
| SDWIS1-FRQ-155 | Operating permits statuses | The system will determine and display the status of a water system through color coding of Operating Permit Categories: |
Red – Substantial Noncompliance. Not adequate for growth or existing uses.
Blue – Substantial Compliance except does not meet design approval or exceeds number of approved connections. Adequate for existing uses, but not for growth.
Yellow – Substantial Compliance except has been notified of planning requirement but has not satisfied planning requirement. Approved for growth up to approval number unless otherwise limited by compliance agreement. Adequate for existing usage.
Green – Substantial Compliance. Approved for growth up to approval number and existing usage.
| NOTE: Similar coding will suffice (if colors are not possible) | MANDATORY | |||
| SDWIS1-FRQ-156 | Override statuses | The system will provide the ability for staff to override operating permit status codes | MANDATORY | |
| SDWIS1-FLD-29 | SENTRY INTERNET | |||
| SDWIS1-FRQ-157 | Public view | The ability for public to view water systems data and export | MANDATORY | |
| SDWIS1-FRQ-158 | Public view data | The web version shall contain the following: |
General Information Source Information Monitoring Requirements Samples Exceedances Compliance Actions Operating Permits Operators
| Reports | MANDATORY | ||
| SDWIS1-FLD-31 | MERGE WATER SYSTEMS | ||
| SDWIS1-FRQ-161 | Merge water systems | The system shall have the ability to merge existing water systems, defined as: |
The acquisition of one Water System by two or more other Water Systems, where the acquired system is inactivated OR
| The partial acquisition of one Water System by one or more other Water Systems, where the acquired system remains active | MANDATORY | |||
| SDWIS1-FLD-32 | COMPLAINTS | |||
| SDWIS1-FRQ-159 | Add complaints | The system shall provide the ability to add and monitor complaints against a water system and/or operator | DESIRABLE | |
| SDWIS1-FRQ-160 | Search complaints | The system shall store Complaints data and provide the ability to search the data by complaints, water systems or operators | DESIRABLE | |
| SDWIS1-FLD-33 | MISCELLANEOUS REPORTS | |||
| SDWIS1-FRQ-163 | Create miscellaneous reports | The system shall provide the ability to create miscellaneous reports | DESIRABLE | |
| SDWIS1-FLD-34 | GWI TRACKING (GROUND WATER UNDER THE INFLUENCE OF SURFACE WATER) | |||
| SDWIS1-FRQ-164 | GWI determinations | The system shall store GWI - Ground Water Under the Influence of Surface Water data, including, but not limited to GWI determinations, and status | MANDATORY | |
| SDWIS1-FRQ-165 | Manually enter GWI | The system shall provide the ability to manually enter GWI data, as well as update existing data | MANDATORY | |
| SDWIS1-FLD-35 | SENTRY SAMPLE ENTRY | |||
| SDWIS1-FRQ-166 | Manual entry or auto load sample data | The system will provide the ability to allow for rapid manual enter and/or automatically upload and store water sample data submitted by water systems | MANDATORY | |
| SDWIS1-FLD-36 | RESEARCH | |||
| SDWIS1-FRQ-167 | Query data and create ad hoc reports | The system will provide the ability to query core data and create ad hoc reports for research and data transparency purposes | MANDATORY | |
| SDWIS1-FLD-37 | SWTR (SURFACE WATER TREATMENT RULE) | |||
| SDWIS1-FRQ-168 | Surface Water Treatment | The system will monitor surface water treatments for more stringent rules as defined by DOH | MANDATORY | |
| SDWIS1-FLD-38 | DTR (DISINFECTION TREATMENT RULE) | |||
| SDWIS1-FRQ-169 | Determine DTR system violations | The system will determine water system violations based on analytical results as deemed necessary by required treatment | MANDATORY | |
| SDWIS1-FRQ-170 | DTR data entry | The system will allow data entry and storage of document information for Disinfection Treatment Rule (DTR) program all groundwater systems required to disinfect with appropriate treatment technologies | MANDATORY | |
| SDWIS1-FRQ-171 | Calculate DTR violations and non-compliance | The system will calculate violations and non-compliance of Treatment Technique, Monitoring and Reporting Violation | MANDATORY | |
| SDWIS1-FRQ-172 | Retain and edit DTR | The database will hold data per retention schedule and accessible and editable by Office of Drinking Water staff | MANDATORY | |
| SDWIS1-FLD-39 | CCR (CONSUMER CONFIDENCE REPORT) | |||
| SDWIS1-FRQ-173 | Consumer Confidence Report | The ability to ensure water systems notifications to users meet DOH language requirements | MANDATORY | |
| SDWIS1-FLD-40 | FLUORIDE | |||
| SDWIS1-FRQ-174 | Enter fluoride | The ability to manually enter/automatically upload and store fluoride operational sample data | MANDATORY | |
| SDWIS1-FLD-41 | INTEGRATED SYSTEMS | |||
| SDWIS1-FRQ-175 | Cross Connection Control | The ability to link the DOH CCC-ASR (Cross Connection Control) Annual Summary Report tracking system to SDWIS and pull water system data | MANDATORY | |
| SDWIS1-FRQ-176 | Water Use Efficiency | The ability to link the DOH WUE (Water Use Efficiency) report tracking system to SDWIS and pull water system data | MANDATORY | |
| SDWIS1-FRQ-177 | Source Water Protection | The ability to link the DOH SWAP (Source Water Protection) system to SDWIS and pull water system data | MANDATORY | |
| SDWIS1-FRQ-178 | OpenText Enterprise Content Management | The ability to link the DOH OpenText Enterprise Content Management System to SDWIS and return water systems data | MANDATORY | |
| SDWIS1-FRQ-179 | Complaints & Invoicing/Payments | The ability to link the DOH's Complaint & Invoicing/Payment systems to SDWIS, if no separate solutions are agreed upon or available | MANDATORY | |
| SDWIS1-FRQ-180 | Financial Systems | The ability to link the DOH Financial Systems to the invoicing solution (if vendor provided) | DESIRABLE | |
| NON-FUNCTIONAL REQUIREMENTS | ||||
| ITEM # | NAME | DESCRIPTION | ||
| SECURITY | Security requirements address features for the solution which are necessary to sustain the confidentiality, integrity and availability of information entrusted to the Department of Health. The security requirements are largely in part set forth in State and Federal regulatory requirements. They include requirements such as protection of the technical assets, data access, auditing, system monitoring, vulnerability management, security incident response, remote access, and authentication controls. |
WaTech policies referenced in the security requirements can be found at https://watech.wa.gov/policies.
SEC-NFR-01 Network Security The solution must use a single-tenant or logically single-tenant network architecture with separate environments for development, testing, and production when possible. It must include network segmentation (e.g., DMZ, application, and data layers), boundary protections, and continuous internal/external threat monitoring. Vendors must provide data flow diagrams showing all inbound/outbound connections, including public/private interface boundaries and encryption methods in transit. Per WATech's Network Security Standard SEC-04-05-S.
Accepted Documentation:
Network architecture diagrams Documentation of segmentation and monitoring tools List of independent environments Sample intrusion detection logs
| Data flow diagrams | MANDATORY | ||
| SEC-NFR-02 | Data Center Compliance | The vendor should ensure all data centers (including failover sites) comply with FedRAMP or FISMA Moderate/High standards and undergo regular SOC 2 Type 2 audits (or equivalent) addressing security, availability, processing integrity, confidentiality, and privacy. Data must be classified into categories based on its sensitivity and handling requirements. Per WaTech's Data Classification Standard SEC-08-01-S. |
Accepted Documentation:
SOC 2 Type 2 audit reports (or equivalent) Proof of FedRAMP or FISMA certification (if applicable)
| Audit remediation plans (if applicable) | MANDATORY | ||
| SEC-NFR-03 | Logging and Audit Trails | The vendor must implement event logging and audit trails in accordance with NIST SP 800-92. Logs must include transaction metadata, be tamper-proof, and retained for at least [Insert Retention Period]. Per WATech Security Logging Standard SEC-09-01-S. |
Accepted Documentation:
Logging configuration and retention policies Sample logs and audit trail reports
| Alerting and escalation procedures | MANDATORY | ||
| SEC-NFR-04 | Encryption Controls | All data must be encrypted in transit over untrusted networks using 128-bit or greater encryption and at rest using 256-bit or greater encryption. Only FIPS 140-2 or higher validated cryptographic modules are permitted. Per WaTech's Encryption Standard SEC-08-02-S. |
Accepted Documentation:
Encryption architecture and standards Encryption key management policies
| Validation of FIPS-certified modules | MANDATORY | ||
| SEC-NFR-05 | Patch and Vulnerability Management | The vendor must implement systematic and accountable processes for identifying, assessing, and remediating vulnerabilities and applying security patches in a timely manner. These practices must meet or exceed the guidance provided in NIST SP 800-40 (Patch Management) and NIST SP 800-83 (Malware Incident Prevention and Handling). Per WaTech's Vulnerability Management Standard SEC-11-02-S. |
Accepted Documentation:
Patch management policy and procedures Documentation of remediation actions
| Evidence of alignment with NIST SP 800-40 Rev 4 and SP 800-83 Rev 1 | MANDATORY | ||
| SEC-NFR-06 | Identity and Access Controls | The system must implement identity assurance consistent with NIST SP 800-63 Level 3 or higher. Role-based access must follow least privilege principles. Integration with state enterprise directory services (e.g., Active Directory, Entra ID, WA.gov) must be supported, including SAML 2.0. Per WaTech's Identification and Authentication Security Standard SEC-06-01-S. |
Accepted Documentation:
Role and access control matrix (if applicable) Authentication architecture Evidence of SAML 2.0 and directory integration
| MFA configuration documentation | MANDATORY | ||
| SEC-NFR-07 | Remote Administrative Access Security | Remote infrastructure access (e.g., for vendor support) must require encrypted sessions and strong multi-factor authentication. One authentication factor must be provided via a device separate from the one used to initiate access. Practices must align with NIST SP 800-46 Rev. 3 and applicable controls in NIST SP 800-53 Rev. 5 (e.g., AC-17, IA-2, SC-12). Per WaTech's Identity Management Authentication Standard EA-183-20.10. |
Accepted Documentation:
Remote access policies MFA configuration and tool documentation Access audit logs
| Evidence of alignment with NIST SP 800-46 Rev 3 and 800-53 Rev 5 | MANDATORY | ||
| SEC-NFR-08 | Session and Timeout Controls | The system must enforce session termination or reauthentication after a maximum of {X} minutes of user inactivity. Per WaTech's Application Security Standard SEC-02-01-S. |
Accepted Documentation:
Session timeout configuration settings
| Authentication revalidation policies | MANDATORY | ||
| SEC-NFR-09 | Secure Software Development Practices | The vendor must follow secure software development practices aligned with NIST SP 800-64 and ensure the solution is free from OWASP Top 10 vulnerabilities. Per WaTech's Application Security Standard SEC-02-01-S and WaTech's Software Quality Best Practice Guideline EA-01-02-G. |
Accepted Documentation:
SDLC documentation Secure coding policies OWASP Top 10 compliance assessment
| Code review reports | MANDATORY | ||
| SEC-NFR-10 | Operational Security Controls | The vendor's operational security controls must meet or exceed those described in the most recent version of National Institute of Security and Technology (NIST) special publication: SP 800-53 rev5. |
Accepted Documentation:
List of implemented operational security controls FedRAMP control mapping matrix (if applicable)
| Policies and procedures supporting operational controls | MANDATORY | ||
| SEC-NFR-11 | SOC2 Type 2 Security Audits (or equivalent) | SOC 2 type 2 audits (or equivalent) should be used to support the security assessments of cloud services, SaaS, PaaS, IaaS. This includes vendor managed cloud or dedicated hosting, and internet available services hosted on premises. |
Accepted Documentation:
SOC 2 Type 2 audit reports (or equivalent) Audit remediation plans (if any) Audit timeline (if not yet completed)
| MANDATORY | ||
| SEC-NFR-12 | Incident Response and Breach Notification | The vendor must maintain an incident response plan consistent with NIST SP 800-61. Suspected or confirmed security incidents must be reported to the agency within {X} business days. Annual joint testing of the plan with the agency is required. WaTech's IT Security Incident Response Policy SEC-10. |
Accepted Documentation:
Incident response policy and procedures Notification timeline and sample messages
| Annual testing schedule and test results | MANDATORY | ||
| SEC-NFR-13 | Disaster Recovery and Continuity | The vendor must maintain a documented and tested Disaster Recovery (DR) plan that defines Recovery Time Objective (RTO), Recovery Point Objective (RPO), backup/restoration procedures, and DR responsibilities. The plan must be tested at least annually. Per WaTech's Disaster Recovery Planning Policy SEC-12 and Data Backup and Recovery Standard SEC-04-01-S. |
Accepted Documentation:
DR plan and procedures Annual DR test reports RTO/RPO documentation Backup and data replication architecture
| MANDATORY | ||
| MANAGEABILITY AND MAINTAINABILITY | These requirements ensure that externally hosted systems are scalable, maintainable, and able to evolve with changing business and technical needs. They promote operational resilience, simplified support, and sustainable system management. | |
| MGT-NFR-01 | Vendor Hosted, Maintained and Managed | The vendor is responsible for all technical services (e.g., infrastructure, platform, applications) and professional services (e.g., patches, upgrades, technical support) in accordance with contractual agreements. Vendors may subcontract technical and professional services when appropriate and authorized. |
Accepted Documentation:
Hosting and maintenance agreement System management responsibilities matrix Support contact procedures and SLAs System documentation outlining vendor responsibilities
| MANDATORY | ||
| MGT-NFR-02 | System Scalability | The solution must scale in accordance with applicable/established service level agreement(s). |
Accepted Documentation:
System scalability architecture overview Documentation of supported scaling methods Performance benchmarks under scaled loads
| MANDATORY | ||
| MGT-NFR-03 | High Availability and Redundancy | The system must be architected to ensure high availability with no single points of failure. Redundant infrastructure, failover mechanisms, and automated health monitoring must be in place to support an availability SLA of 99.9%. |
Accepted Documentation:
High availability and failover architecture diagrams Uptime and monitoring procedures
| Evidence of SLA compliance and reporting processes | MANDATORY | ||
| MGT-NFR-04 | Extensibility and Upgrade-Safe Configuration | The solution should support modular extensibility and safe integration of new features without disrupting core functions. All customizations and extensions should be upgrade-safe. The system should maintain backward compatibility for all components (including APIs, configurations, and integration points) across at least the three (3) most recent major or minor versions. |
Accepted Documentation:
Extensibility strategy and documentation Customization/extension framework details Upgrade compatibility documentation
| Post-upgrade regression testing plans | MANDATORY | ||
| MGT-NFR-05 | Release and Configuration Management | The solution must include documented processes for version control, release planning, deployment, rollback, configuration management, and post-release incident management. These processes must align with ITIL best practices and demonstrate traceability from planned changes to incident outcomes where applicable. |
Accepted Documentation:
Release and deployment schedule Release plan templates Configuration management policies and procedures Change/release logs Incident records linked to releases
| Post-release review or change success rate metrics | MANDATORY | ||
| MGT-NFR-06 | Fault Tolerance and Disaster Resilience | The system must be fault-tolerant and capable of maintaining operation during component failures. Automatic failover and real-time monitoring must be included. DR and continuity strategies must align with SEC-NFR-13 to avoid duplication. |
Accepted Documentation:
Fault tolerance architecture and monitoring strategy Evidence of failover testing Integration with DR/continuity plans (cross-reference to SEC-NFR-13)
| Note: Prospective vendors must demonstrate or provide an example of how business configurations can be easily managed, maintained and deployed. | MANDATORY | ||
| MGT-NFR-07 | Minimal Administrative Overhead | The solution must be manageable through low-code/no-code configuration, admin tools, or documented APIs. Routine updates and changes must be implementable with minimal technical effort and without vendor involvement in most cases. |
Accepted Documentation:
Administrative interface and configuration documentation List of tasks requiring vendor intervention
| Self-service change request examples | MANDATORY | ||
| MGT-NFR-08 | Configuration Control and Auditability | All configuration changes must be auditable. The system must support logging of administrative actions, including what changed, when, and by whom. Configuration baselines must be documented and version-controlled. |
Accepted Documentation:
Configuration audit logs Version control documentation
| Baseline configuration reports | MANDATORY | ||
| MGT-NFR-09 | Upgrade Strategy and Lifecycle Management | The vendor must provide a clear upgrade lifecycle including version support timelines, feature deprecation schedules, and customer notification policies. Upgrades must be tested prior to deployment and avoid downtime. |
Accepted Documentation:
Upgrade lifecycle documentation Downtime mitigation plan Customer notification process
| Upgrade testing and validation plan | MANDATORY | ||
| INTEGRATION AND INTEROPERABILITY | These requirements ensure that externally hosted systems can reliably exchange data, initiate and respond to automated processes, and provide a seamless experience across system boundaries. This includes technical compatibility, standard protocols, and maintainable integration methods. | ||
| INT-NFR-01 | Standards-Based API Support | The solution must support RESTful and/or SOAP-based web service APIs conforming to industry standards (e.g., JSON, XML, OAuth 2.0). It must enable integration using Service-Oriented Architecture (SOA) or similar modern practices. |
Accepted Documentation:
API documentation and specifications Authentication and authorization schema (e.g., OAuth scopes) List of supported data formats and protocols Sample API calls and responses
| MANDATORY | ||
| INT-NFR-02 | Real-Time and Batch Integration Support | The system must support both real-time (synchronous) and batch (asynchronous) data exchange methods to enable integration with upstream and downstream systems as required by the use case. |
Accepted Documentation:
Integration design specification (real-time and batch) Job scheduling and triggering documentation
| API/event call timing diagrams | MANDATORY | ||
| INT-NFR-03 | Bi-Directional Process Automation | The solution must be capable of initiating automated processes in external systems and responding to automated triggers from external sources. This includes event publishing, subscription mechanisms, and webhook or message queue support. |
Accepted Documentation:
Process integration flow diagrams Documentation on supported event/message mechanisms (e.g., webhooks, Kafka)
| Integration test results demonstrating event responsiveness | MANDATORY | ||
| INT-NFR-04 | Third-Party and State System Integration | The solution must support integration with third-party systems, including state government platforms (e.g., secure data exchange portals, eligibility systems). This includes compliance with specific agency or vendor security and format requirements. |
Accepted Documentation:
List of supported third-party/state interfaces Security and compatibility documentation for each integration
| Signed integration test results or memoranda of understanding (MOUs) if applicable | MANDATORY | ||
| INT-NFR-05 | Integration Monitoring and Error Handling | The solution must include tools or mechanisms to monitor integration health, log transactions, and alert on failures. It must support retry logic, manual overrides, and visibility into error conditions for timely resolution. |
Accepted Documentation:
Monitoring and alert configuration documentation Error logging and notification samples Integration health dashboard screenshots
| Support procedures for failed integration scenarios | MANDATORY | ||
| INT-NFR-06 | Backward-Compatible Integration Interfaces | Integration interfaces must maintain backward compatibility across at least {X} major versions. Deprecation of APIs must follow a published schedule with at least {Y} months of advanced notice. These expectations align with internal upgrade-safety and extensibility requirements defined in MGT-NFR-04, but specifically apply to externally consumed integration interfaces such as APIs and event schemas. |
Accepted Documentation:
API/version deprecation policy Backward compatibility test results Version support matrix
| Customer communications timeline | MANDATORY | ||
| INT-NFR-07 | U.S. Interoperability Standards Platform (ISP) | The system shall comply with the standards and specifications outlined in the U.S. Interoperability Standards Platform (ISP), including FHIR, USCDI, and SVAP. |
Accepted Documentation:
FHIR Capability Statement - Document showing supported FHIR resources, operations, and endpoints.
USCDI Data Mapping - Table or schema showing how the system supports USCDI data elements.
ISA Compliance Documentation - Evidence of alignment with the latest ISA-approved standards (e.g., versioning, certification status).
| Test Results or Certification Evidence - Results from conformance testing or ONC Health IT Certification Program documentation. | MANDATORY | ||
| DATA | These requirements ensure that systems support the agency's data policies, retention schedules, and successful data migration. For security-related data requirements, see the Security section. | ||
| DAT-NFR-01 | Open Data Policy DATA-01 Compliance | The solution must support WaTech's Open Data Policy DATA-01 and provide large-volume, unmanipulated, raw data exports in a machine-readable format on a scheduled basis. |
Accepted Documentation:
Documentation of export process and schedule Sample exported data files
| Data schema documentation | MANDATORY | ||
| DAT-NFR-02 | Data Migration Plan | The vendor must provide and execute a detailed data migration plan with fail-safes to prevent data loss or corruption. The plan must be reviewed and approved prior to contract finalization. |
Accepted Documentation:
Data migration plan with rollback and verification procedures Pre- and post-migration validation checklist
| Test results from dry-run migration | MANDATORY | ||
| DAT-NFR-03 | Retention Compliance | The system must comply with applicable Disposition Authority Numbers (DANs) provided by the business unit and validated by Records Management. |
Accepted Documentation:
System configuration documentation demonstrating retention settings Compliance report or audit logs confirming policy enforcement
| MANDATORY | ||
| DAT-NFR-04 | Data Ownership and Portability | The solution must ensure that the agency retains full ownership of all data. The vendor must provide data exports in standard, non-proprietary formats upon request or at contract termination. |
Accepted Documentation:
Data ownership declaration Export process documentation
| Sample export in portable format (e.g., CSV, XML, JSON) | MANDATORY | ||
| DAT-NFR-05 | Data Dictionary and Metadata Standards | The solution must provide a complete data dictionary and adhere to metadata standards consistent with agency and state data governance policies. |
Accepted Documentation:
Data dictionary (attributes, definitions, formats) Metadata schema documentation
| Conformance checklist to agency/state data governance policies | MANDATORY | ||
| AVAILABILITY | These requirements define the expected uptime and accessibility of the system for different user groups. They help ensure a consistent and reliable experience for public users and internal administrative users. | ||
| AVL-NFR-01 | Public-Facing System Availability | All public-facing components of the system must maintain a minimum availability of 99.9%, twenty-four hours a day, seven days a week, excluding scheduled maintenance periods. |
Accepted Documentation:
Service Level Agreement (SLA) document Uptime monitoring reports
| Maintenance window schedule and communication plan | MANDATORY | ||
| AVL-NFR-02 | Administrative System Availability | Administrative components of the system must maintain a minimum availability of 99.9% during agreed-upon business hours to support staff, partners, and internal operations. |
Accepted Documentation:
SLA including defined business hours System uptime tracking logs
| Incident response plan related to administrative downtime | MANDATORY | ||
| USER EXPERIENCE | These requirements ensure that the solution delivers a consistent, accessible, and user-friendly experience across all supported platforms and user types. This includes compliance with accessibility laws, responsive mobile design, and support for concurrent users. | ||
| UX-NFR-01 | Accessibility Compliance | The solution must comply with WaTech Policy USER 01-01-S and meet WCAG 2.1 Level AA accessibility requirements. |
Accepted Documentation:
Accessibility compliance statement Accessibility test results or audit report Compliance checklist aligned to WCAG 2.1 Level AA
| MANDATORY | ||
| UX-NFR-02 | No Accessibility Overlays | The system’s accessibility must be built-in. Compliance cannot be fulfilled through accessibility overlays or third-party plug-ins. |
Accepted Documentation:
Accessibility architecture or implementation plan Vendor attestation of no reliance on overlays
| Independent accessibility test results | MANDATORY | ||
| UX-NFR-03 | Voluntary Product Accessibility Template (VPAT) | The vendor must provide a VPAT documenting compliance with Section 508c of the Rehabilitation Act. |
Accepted Documentation:
Completed VPAT document. URL to VPAT resource (https://www.itic.org/policy/accessibility/)
| Sample application or demo for accessibility testing | MANDATORY | ||
| UX-NFR-04 | Intuitive User Interface | The solution must provide a single, organized, and intuitive user interface for both internal and external users, including support for descriptive labels, input validation, and clear error messaging. |
Accepted Documentation:
UI design documentation or wireframes User feedback report or usability test results
| Screenshots demonstrating navigation, validation, and error handling | MANDATORY | ||
| UX-NFR-05 | Mobile Device Support | The solution must support responsive design and be fully accessible via mobile devices (phones, tablets, laptops) on iOS and Android. Both internal and external users must be able to conduct full transactions within their roles. |
Accepted Documentation:
Responsive design test results List of supported mobile platforms and browsers Accessibility validation on mobile devices
| MANDATORY | ||
| UX-NFR-06 | Supported Browsers | The solution must support recent stable versions of major browsers including Chrome, Firefox, Microsoft Edge, and Safari. |
Accepted Documentation:
Browser compatibility matrix QA/browser testing results Known issues log by browser (if any)
| MANDATORY |
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