7360022802AppendixH_PRB02.xlsx

XLSX spreadsheet 129 KB Posted Nov 30, 2015

Attached to: Information Technology Umbrella Contract – Manufacturer Based (Statewide)
Contract number: 22802
Issued by: New York

About this file

Written by GovTribe AI · Sep 15, 2025

This document is a Maintenance and Warranty Service Report template for a New York State Office of General Services (OGS) IT Umbrella Contract, specifically Group 73600-Award 22802, which is a manufacturer-based contract. The template is designed for contractors to report maintenance and warranty service activities for state and non-state agencies, with ABC Company shown as an example contractor. The document is structured to capture detailed information about service calls, including the authorized user entity, date and time of notification, product details, malfunction description, diagnosis, and resolution.

The contract covers four distinct lots: Software, Hardware, Cloud Services, and Implementation Services. The reporting requirements mandate that contractors submit an annual report on March 1st detailing maintenance and warranty work conducted for both State and Non-State Agencies during the previous calendar year. The report must be submitted electronically in Microsoft Excel format, with comprehensive information including agency names, service details, and potential charges. OGS reserves the right to request additional sales information and can modify the reporting template as needed. The example entry demonstrates a warranty service for a router with a continuous blinking light, which was resolved by replacing a faulty module at no additional cost.

View the file

Other files

File	Type	Posted
7360022802AggregateBuy_RFQ16-1.pdf	PDF	Nov 30, 2015
7360022802AggregateBuy_RFQ20-01.pdf	PDF	Nov 30, 2015
7360022802AppendixJ_PRB02.pdf	PDF	Nov 30, 2015
7360022802RFQFinancial_PRB02.xlsx	XLSX spreadsheet	Nov 30, 2015
7360022802Rider_FederalFunding_PRB02.pdf	PDF	Nov 30, 2015
7360022802TC_PRB02.pdf	PDF	Nov 30, 2015
7360022802pm.pdf	PDF	Nov 30, 2015
7360022802AggregateBuy_RFQ18-01.pdf	PDF	Nov 30, 2015
7360022802AppendixB_PRB02.pdf	PDF	Nov 30, 2015
7360022802Cloud_RFQChecklist_PRB02.xlsx	XLSX spreadsheet	Nov 30, 2015
7360022802ContractorMatrix.xlsx	XLSX spreadsheet	Nov 30, 2015
7360022802ContractorsResellers.xlsx	XLSX spreadsheet	Nov 30, 2015
7360022802History.pdf	PDF	Nov 30, 2015
7360022802HowToUse_PRB02.pdf	PDF	Nov 30, 2015
7360022802RFQ_PRB02.docx	DOCX document	Nov 30, 2015
7360022802Rider_Deviations_PRB02.xlsx	XLSX spreadsheet	Nov 30, 2015
7360022802maintsupportagreement.xlsx	XLSX spreadsheet	Nov 30, 2015
7360022802ra.pdf	PDF	Nov 30, 2015
7360022802AppendixA.pdf	PDF	Nov 30, 2015
7360022802AppendixI_PRB02.xlsx	XLSX spreadsheet	Nov 30, 2015
7360022802AppendixK_PRB02.pdf	PDF	Nov 30, 2015
7360022802ContractorPage.pdf	PDF	Nov 30, 2015
7360022802Riders_PRB02.pdf	PDF	Nov 30, 2015
7360022802AggregateBuy_RFQ16-3.pdf	PDF	Nov 30, 2015
7360022802AppendixC_PRB02.pdf	PDF	Nov 30, 2015
7360022802AppendixF_PRB02.pdf	PDF	Nov 30, 2015
7360022802Cloud_RFQ_PRB02.docx	DOCX document	Nov 30, 2015
7360022802RFQParticipation_PRB02.docx	DOCX document	Nov 30, 2015
7360022802Rider_DPP_PRB02.pdf	PDF	Nov 30, 2015
7360022802Rider_DataSharing_PRB02.pdf	PDF	Nov 30, 2015

Show all 30

On GovTribe

Work with this file

Download the original file
Contacts named in this file
Similar government files
Ask GovTribe AI about this file

Try for free Login

Text version

The file's text, extracted by GovTribe without its formatting.

Contractor Information Contractor Information

Contractor Name
Federal ID Number
NYS Vendor ID Number
Date Report Submitted
Contractor Contact Name
Contact Phone Number
Contact Email
Contract Number	PM
Group Number	73600
Year Ending
Instructions: OGS reserves the right to request the Contractor provide OGS an annual report on March 1 of each year of the Contract detailing all maintenance and warranty work conducted under the Contract for both State Agencies and Non-State Agencies during the immediate prior calendar year. The report shall include the name of the State or Non-State Agency and all of the information in Section 6.6.2 and be submitted electronically in Microsoft Excel 2010 or newer version unprotected, via email to the attention of the OGS Contract Administrator. The report shall list Authorized Users in alphabetical order under the following categories: 1. State Agencies; and 2. Non-State Agencies.

All fields of information shall be accurate and complete, including percent of sales to M/WBE's.

The report is to be submitted electronically in Microsoft Excel format unprotected, via e-mail to the attention of the designated OGS New York State Procurement Services Contract Administrator and shall reference the Group Number, Award Number, Contract Number, Sales Period, Contractor's Name and all other fields required. OGS reserves the right to amend the “Attachment 13 - Maintenance and Warranty Service Reports” template or to require sales to be reported in a different format. Further, additional related sales information and/or detailed Authorized User purchases may be required by OGS and must be supplied upon request.

&"Arial,Regular"&9NYS Office of General Services Procurement Services &"Arial,Regular"&7Group73600-Award22802 IT Umbrella Contract-Manufacturer Based &"Arial,Bold"Maintenance & Warranty Service Reports &P of &N

&"Arial,Regular"&9September 2022 &"Arial,Regular"&9Appendix H

Lot 1 Software

	No.	Contractor, Reseller	Authorized User Entity	State or
Non-State	Date Contractor Notified
(MM/DD/YYYY)	Time Contractor Notified
(HH/MM/AM/PM)	Manufacturer Part Number (SKU)	Make and Model of Product	Description of Malfunction Reported by Authorized User	Diagnosis of Failure and/or Work Performed by Contractor	Date Corrected by Contractor
(MM/DD/YYYY)	Time Corrected by Contractor
(HH/MM/AM/PM)	Type of Service (Maintnance/Warranty)	Charges, if Any for Service	Additional Comments
		ABC Company	Office of General Services	State	9/30/14	10:00 AM	ABC-123-456	Smith Router	Router Light Continunous Blinking	Replaced faulty module	10/1/14	10:00 AM	Warranty	$ - 0	No Additional Comments
	1
	2
	3
	4
	5
	6
	7
	8
	9
	10
	11
	12
	13
	14
	15
	16
	17
	18
	19
	20
	21
	22
	23
	24
	25
	26
	27
	28
	29
	30
	31
	32
	33
	34
	35
	36
	37
	38
	39
	40
	41
	42
	43
	44
	45
	46
	47
	48
	49
	50
	51
	52
	53
	54
	55
	56
	57
	58
	59
	60
	61
	62
	63
	64
	65
	66
	67
	68
	69
	70
	71
	72
	73
	74
	75
	76
	77
	78
	79
	80
	81
	82
	83
	84
	85
	86
	87
	88
	89
	90
	91
	92
	93
	94
	95
	96
	97
	98
	99
	100
	101
	102
	103
	104
	105
	106
	107
	108
	109
	110
	111
	112
	113
	114
	115
	116
	117
	118
	119
	120
	121
	122
	123
	124
	125
	126
	127
	128
	129
	130
	131
	132
	133
	134
	135
	136
	137
	138
	139
	140
	141
	142
	143
	144
	145
	146
	147
	148
	149
	150
	151
	152
	153
	154
	155
	156
	157
	158
	159
	160
	161
	162
	163
	164
	165
	166
	167
	168
	169
	170
	171
	172
	173
	174
	175
	176
	177
	178
	179
	180
	181
	182
	183
	184
	185
	186
	187
	188
	189
	190
	191
	192
	193
	194
	195
	196
	197
	198
	199
	200
	201
	202
	203
	204
	205
	206
	207
	208
	209
	210
	211
	212
	213
	214
	215
	216
	217
	218
	219
	220
	221
	222
	223
	224
	225
	226
	227
	228
	229
	230
	231
	232
	233
	234
	235
	236
	237
	238
	239
	240
	241
	242
	243
	244
	245
	246
	247
	248
	249
	250
	251
	252
	253
	254
	255
	256
	257
	258
	259
	260
	261
	262
	263
	264
	265
	266
	267
	268
	269
	270
	271
	272
	273
	274
	275
	276
	277
	278
	279
	280
	281
	282
	283
	284
	285
	286
	287
	288
	289
	290
	291
	292
	293
	294
	295
	296
	297
	298
	299
	300
	301
	302
	303
	304
	305
	306
	307
	308
	309
	310
	311
	312
	313
	314
	315
	316
	317
	318
	319
	320
	321
	322
	323
	324
	325
	326
	327
	328
	329
	330
	331
	332
	333
	334
	335
	336
	337
	338
	339
	340
	341
	342
	343
	344
	345
	346
	347
	348
	349
	350
	351
	352
	353
	354
	355
	356
	357
	358
	359
	360
	361
	362
	363
	364
	365
	366
	367
	368
	369
	370
	371
	372
	373
	374
	375
	376
	377
	378
	379
	380
	381
	382
	383
	384
	385
	386
	387
	388
	389
	390
	391
	392
	393
	394
	395
	396
	397
	398
	399
	400
	401
	402
	403
	404
	405
	406
	407
	408
	409
	410
	411
	412
	413
	414
	415
	416
	417
	418
	419
	420
	421
	422
	423
	424
	425
	426
	427
	428
	429
	430
	431
	432
	433
	434
	435
	436
	437
	438
	439
	440
	441
	442
	443
	444
	445
	446
	447
	448
	449
	450
	451
	452
	453
	454
	455
	456
	457
	458
	459
	460
	461
	462
	463
	464
	465
	466
	467
	468
	469
	470
	471
	472
	473
	474
	475
	476
	477
	478
	479
	480
	481
	482
	483
	484
	485
	486
	487
	488
	489
	490
	491
	492
	493
	494
	495
	496
	497
	498
	499
	500

&"Arial,Regular"&9September 2022 &"Arial,Regular"&9Appendix H

Lot 2 Hardware

	No.	Contractor, Reseller	Authorized User Entity	State or
Non-State	Date Contractor Notified
(MM/DD/YYYY)	Time Contractor Notified
(HH/MM/AM/PM)	Manufacturer Part Number (SKU)	Make and Model of Product	Description of Malfunction Reported by Authorized User	Diagnosis of Failure and/or Work Performed by Contractor	Date Corrected by Contractor
(MM/DD/YYYY)	Time Corrected by Contractor
(HH/MM/AM/PM)	Type of Service (Maintnance/Warranty)	Charges, if Any for Service	Additional Comments
		ABC Company	Office of General Services	State	9/30/14	10:00 AM	ABC-123-456	Smith Router	Router Light Continunous Blinking	Replaced faulty module	10/1/14	10:00 AM	Warranty	$ - 0	No Additional Comments
	1
	2
	3
	4
	5
	6
	7
	8
	9
	10
	11
	12
	13
	14
	15
	16
	17
	18
	19
	20
	21
	22
	23
	24
	25
	26
	27
	28
	29
	30
	31
	32
	33
	34
	35
	36
	37
	38
	39
	40
	41
	42
	43
	44
	45
	46
	47
	48
	49
	50
	51
	52
	53
	54
	55
	56
	57
	58
	59
	60
	61
	62
	63
	64
	65
	66
	67
	68
	69
	70
	71
	72
	73
	74
	75
	76
	77
	78
	79
	80
	81
	82
	83
	84
	85
	86
	87
	88
	89
	90
	91
	92
	93
	94
	95
	96
	97
	98
	99
	100
	101
	102
	103
	104
	105
	106
	107
	108
	109
	110
	111
	112
	113
	114
	115
	116
	117
	118
	119
	120
	121
	122
	123
	124
	125
	126
	127
	128
	129
	130
	131
	132
	133
	134
	135
	136
	137
	138
	139
	140
	141
	142
	143
	144
	145
	146
	147
	148
	149
	150
	151
	152
	153
	154
	155
	156
	157
	158
	159
	160
	161
	162
	163
	164
	165
	166
	167
	168
	169
	170
	171
	172
	173
	174
	175
	176
	177
	178
	179
	180
	181
	182
	183
	184
	185
	186
	187
	188
	189
	190
	191
	192
	193
	194
	195
	196
	197
	198
	199
	200
	201
	202
	203
	204
	205
	206
	207
	208
	209
	210
	211
	212
	213
	214
	215
	216
	217
	218
	219
	220
	221
	222
	223
	224
	225
	226
	227
	228
	229
	230
	231
	232
	233
	234
	235
	236
	237
	238
	239
	240
	241
	242
	243
	244
	245
	246
	247
	248
	249
	250
	251
	252
	253
	254
	255
	256
	257
	258
	259
	260
	261
	262
	263
	264
	265
	266
	267
	268
	269
	270
	271
	272
	273
	274
	275
	276
	277
	278
	279
	280
	281
	282
	283
	284
	285
	286
	287
	288
	289
	290
	291
	292
	293
	294
	295
	296
	297
	298
	299
	300
	301
	302
	303
	304
	305
	306
	307
	308
	309
	310
	311
	312
	313
	314
	315
	316
	317
	318
	319
	320
	321
	322
	323
	324
	325
	326
	327
	328
	329
	330
	331
	332
	333
	334
	335
	336
	337
	338
	339
	340
	341
	342
	343
	344
	345
	346
	347
	348
	349
	350
	351
	352
	353
	354
	355
	356
	357
	358
	359
	360
	361
	362
	363
	364
	365
	366
	367
	368
	369
	370
	371
	372
	373
	374
	375
	376
	377
	378
	379
	380
	381
	382
	383
	384
	385
	386
	387
	388
	389
	390
	391
	392
	393
	394
	395
	396
	397
	398
	399
	400
	401
	402
	403
	404
	405
	406
	407
	408
	409
	410
	411
	412
	413
	414
	415
	416
	417
	418
	419
	420
	421
	422
	423
	424
	425
	426
	427
	428
	429
	430
	431
	432
	433
	434
	435
	436
	437
	438
	439
	440
	441
	442
	443
	444
	445
	446
	447
	448
	449
	450
	451
	452
	453
	454
	455
	456
	457
	458
	459
	460
	461
	462
	463
	464
	465
	466
	467
	468
	469
	470
	471
	472
	473
	474
	475
	476
	477
	478
	479
	480
	481
	482
	483
	484
	485
	486
	487
	488
	489
	490
	491
	492
	493
	494
	495
	496
	497
	498
	499
	500

&"Arial,Regular"&9September 2022 &"Arial,Regular"&9Appendix H

Lot 3 Cloud

	No.	Contractor, Reseller	Authorized User Entity	State or
Non-State	Date Contractor Notified
(MM/DD/YYYY)	Time Contractor Notified
(HH/MM/AM/PM)	Manufacturer Part Number (SKU)	Make and Model of Product	Description of Malfunction Reported by Authorized User	Diagnosis of Failure and/or Work Performed by Contractor	Date Corrected by Contractor
(MM/DD/YYYY)	Time Corrected by Contractor
(HH/MM/AM/PM)	Type of Service (Maintnance/Warranty)	Charges, if Any for Service	Additional Comments
		ABC Company	Office of General Services	State	9/30/14	10:00 AM	ABC-123-456	Smith Router	Router Light Continunous Blinking	Replaced faulty module	10/1/14	10:00 AM	Warranty	$ - 0	No Additional Comments
	1
	2
	3
	4
	5
	6
	7
	8
	9
	10
	11
	12
	13
	14
	15
	16
	17
	18
	19
	20
	21
	22
	23
	24
	25
	26
	27
	28
	29
	30
	31
	32
	33
	34
	35
	36
	37
	38
	39
	40
	41
	42
	43
	44
	45
	46
	47
	48
	49
	50
	51
	52
	53
	54
	55
	56
	57
	58
	59
	60
	61
	62
	63
	64
	65
	66
	67
	68
	69
	70
	71
	72
	73
	74
	75
	76
	77
	78
	79
	80
	81
	82
	83
	84
	85
	86
	87
	88
	89
	90
	91
	92
	93
	94
	95
	96
	97
	98
	99
	100
	101
	102
	103
	104
	105
	106
	107
	108
	109
	110
	111
	112
	113
	114
	115
	116
	117
	118
	119
	120
	121
	122
	123
	124
	125
	126
	127
	128
	129
	130
	131
	132
	133
	134
	135
	136
	137
	138
	139
	140
	141
	142
	143
	144
	145
	146
	147
	148
	149
	150
	151
	152
	153
	154
	155
	156
	157
	158
	159
	160
	161
	162
	163
	164
	165
	166
	167
	168
	169
	170
	171
	172
	173
	174
	175
	176
	177
	178
	179
	180
	181
	182
	183
	184
	185
	186
	187
	188
	189
	190
	191
	192
	193
	194
	195
	196
	197
	198
	199
	200
	201
	202
	203
	204
	205
	206
	207
	208
	209
	210
	211
	212
	213
	214
	215
	216
	217
	218
	219
	220
	221
	222
	223
	224
	225
	226
	227
	228
	229
	230
	231
	232
	233
	234
	235
	236
	237
	238
	239
	240
	241
	242
	243
	244
	245
	246
	247
	248
	249
	250
	251
	252
	253
	254
	255
	256
	257
	258
	259
	260
	261
	262
	263
	264
	265
	266
	267
	268
	269
	270
	271
	272
	273
	274
	275
	276
	277
	278
	279
	280
	281
	282
	283
	284
	285
	286
	287
	288
	289
	290
	291
	292
	293
	294
	295
	296
	297
	298
	299
	300
	301
	302
	303
	304
	305
	306
	307
	308
	309
	310
	311
	312
	313
	314
	315
	316
	317
	318
	319
	320
	321
	322
	323
	324
	325
	326
	327
	328
	329
	330
	331
	332
	333
	334
	335
	336
	337
	338
	339
	340
	341
	342
	343
	344
	345
	346
	347
	348
	349
	350
	351
	352
	353
	354
	355
	356
	357
	358
	359
	360
	361
	362
	363
	364
	365
	366
	367
	368
	369
	370
	371
	372
	373
	374
	375
	376
	377
	378
	379
	380
	381
	382
	383
	384
	385
	386
	387
	388
	389
	390
	391
	392
	393
	394
	395
	396
	397
	398
	399
	400
	401
	402
	403
	404
	405
	406
	407
	408
	409
	410
	411
	412
	413
	414
	415
	416
	417
	418
	419
	420
	421
	422
	423
	424
	425
	426
	427
	428
	429
	430
	431
	432
	433
	434
	435
	436
	437
	438
	439
	440
	441
	442
	443
	444
	445
	446
	447
	448
	449
	450
	451
	452
	453
	454
	455
	456
	457
	458
	459
	460
	461
	462
	463
	464
	465
	466
	467
	468
	469
	470
	471
	472
	473
	474
	475
	476
	477
	478
	479
	480
	481
	482
	483
	484
	485
	486
	487
	488
	489
	490
	491
	492
	493
	494
	495
	496
	497
	498
	499
	500

&"Arial,Regular"&9September 2022 &"Arial,Regular"&9Appendix H

Lot 4 Implementation Services

	No.	Contractor, Reseller	Authorized User Entity	State or
Non-State	Date Contractor Notified
(MM/DD/YYYY)	Time Contractor Notified
(HH/MM/AM/PM)	Manufacturer Part Number (SKU)	Make and Model of Product	Description of Malfunction Reported by Authorized User	Diagnosis of Failure and/or Work Performed by Contractor	Date Corrected by Contractor
(MM/DD/YYYY)	Time Corrected by Contractor
(HH/MM/AM/PM)	Type of Service (Maintnance/Warranty)	Charges, if Any for Service	Additional Comments
		ABC Company	Office of General Services	State	9/30/14	10:00 AM	ABC-123-456	Smith Router	Router Light Continunous Blinking	Replaced faulty module	10/1/14	10:00 AM	Warranty	$ - 0	No Additional Comments
	1
	2
	3
	4
	5
	6
	7
	8
	9
	10
	11
	12
	13
	14
	15
	16
	17
	18
	19
	20
	21
	22
	23
	24
	25
	26
	27
	28
	29
	30
	31
	32
	33
	34
	35
	36
	37
	38
	39
	40
	41
	42
	43
	44
	45
	46
	47
	48
	49
	50
	51
	52
	53
	54
	55
	56
	57
	58
	59
	60
	61
	62
	63
	64
	65
	66
	67
	68
	69
	70
	71
	72
	73
	74
	75
	76
	77
	78
	79
	80
	81
	82
	83
	84
	85
	86
	87
	88
	89
	90
	91
	92
	93
	94
	95
	96
	97
	98
	99
	100
	101
	102
	103
	104
	105
	106
	107
	108
	109
	110
	111
	112
	113
	114
	115
	116
	117
	118
	119
	120
	121
	122
	123
	124
	125
	126
	127
	128
	129
	130
	131
	132
	133
	134
	135
	136
	137
	138
	139
	140
	141
	142
	143
	144
	145
	146
	147
	148
	149
	150
	151
	152
	153
	154
	155
	156
	157
	158
	159
	160
	161
	162
	163
	164
	165
	166
	167
	168
	169
	170
	171
	172
	173
	174
	175
	176
	177
	178
	179
	180
	181
	182
	183
	184
	185
	186
	187
	188
	189
	190
	191
	192
	193
	194
	195
	196
	197
	198
	199
	200
	201
	202
	203
	204
	205
	206
	207
	208
	209
	210
	211
	212
	213
	214
	215
	216
	217
	218
	219
	220
	221
	222
	223
	224
	225
	226
	227
	228
	229
	230
	231
	232
	233
	234
	235
	236
	237
	238
	239
	240
	241
	242
	243
	244
	245
	246
	247
	248
	249
	250
	251
	252
	253
	254
	255
	256
	257
	258
	259
	260
	261
	262
	263
	264
	265
	266
	267
	268
	269
	270
	271
	272
	273
	274
	275
	276
	277
	278
	279
	280
	281
	282
	283
	284
	285
	286
	287
	288
	289
	290
	291
	292
	293
	294
	295
	296
	297
	298
	299
	300
	301
	302
	303
	304
	305
	306
	307
	308
	309
	310
	311
	312
	313
	314
	315
	316
	317
	318
	319
	320
	321
	322
	323
	324
	325
	326
	327
	328
	329
	330
	331
	332
	333
	334
	335
	336
	337
	338
	339
	340
	341
	342
	343
	344
	345
	346
	347
	348
	349
	350
	351
	352
	353
	354
	355
	356
	357
	358
	359
	360
	361
	362
	363
	364
	365
	366
	367
	368
	369
	370
	371
	372
	373
	374
	375
	376
	377
	378
	379
	380
	381
	382
	383
	384
	385
	386
	387
	388
	389
	390
	391
	392
	393
	394
	395
	396
	397
	398
	399
	400
	401
	402
	403
	404
	405
	406
	407
	408
	409
	410
	411
	412
	413
	414
	415
	416
	417
	418
	419
	420
	421
	422
	423
	424
	425
	426
	427
	428
	429
	430
	431
	432
	433
	434
	435
	436
	437
	438
	439
	440
	441
	442
	443
	444
	445
	446
	447
	448
	449
	450
	451
	452
	453
	454
	455
	456
	457
	458
	459
	460
	461
	462
	463
	464
	465
	466
	467
	468
	469
	470
	471
	472
	473
	474
	475
	476
	477
	478
	479
	480
	481
	482
	483
	484
	485
	486
	487
	488
	489
	490
	491
	492
	493
	494
	495
	496
	497
	498
	499
	500

&"Arial,Regular"&9September 2022 &"Arial,Regular"&9Appendix H

File details come from the government source that posted it. Updated Jul 10, 2025.