IT - Voice Processing (AT&T)

The Wisconsin IT - Voice Processing (AT&T) state-wide contract provides comprehensive voice processing and messaging services for state agencies. The vehicle covers critical telecommunications capabilities, including voice mail administration services, voice mail support services, and interactive voice response services. Specifically, the contract enables state entities to procure enterprise messaging solutions, with provisions for voice messaging mailboxes featuring comprehensive network services (CNS) features. The contract is designed to streamline telecommunications procurement for Wisconsin government organizations, offering standardized pricing and service terms for voice processing technologies.

The contract is administered by the Wisconsin Department of Administration and is currently held by AT&T Global Services, with the current contract term extending through April 30, 2026. The vehicle covers the entire State of Wisconsin and is structured as a renewable contract with annual approval requirements. While specific total contract value was not detailed, the current pricing is set at $6.50 per mailbox monthly, covering approximately 420 mailboxes. The contract has undergone multiple amendments since its original award date of February 28, 2012, with AT&T maintaining consistent pricing through each contract extension. The state-wide contract allows for flexible procurement of voice processing services with predictable pricing and established service standards.