ATT EM renewal.pdf

WISCONSIN DEPARTMENT OF ADMINISTRATION

DIVISION OF ENTERPRISE OPERATIONS

DOA-3051 (R 04/2019)

S. 51.01(5) WIS. STATS.; AND

S. 111.32(13M) WIS. STATS

STATE BUREAU OF PROCUREMENT

101 EAST WILSON STREET, 6TH FLOOR

POST OFFICE BOX 7867

MADISON, WI 53707-7867

FAX (608) 267-0600

TTY (608) 267-9629

HTTP://VENDORNET.STATE.WI.US

Contract Amendment

Contract No.: 505ENT-M11-VOICEATT-01 Amendment No.: 6

Contract Title: IT - Voice Processing (AT&T)

This Amendment is entered into by and between the State of Wisconsin, Department of Administration, and the Contractor, whose name, address and principal officer appears below.

Contractor Name AT&T Global Services Contractor Address 204 S. Akard St.

City: Dallas State: TX Zip: 75202 Principal Officer:

The parties wish to change the terms of the above-referenced Contract in the following manner:

The parties agree to extend the term of Contract #505ENT-M11-VOICEATT-01 (the “Contract”) until April 30, 2026 (the “Extended Term”), subject to the State of Wisconsin Department of Administration‘s annual approval to continue the procurement authority underlying the Contract, which will be evidenced as contract renewal amendments to be executed by both Parties. This Amendment 6 shall serve as evidence of such annual approval and with it AT&T agrees to hold prices firm at the rates through the Extended Term, subject to future annual contract renewal amendments.

Except as expressly modified by this Amendment 6, the terms, conditions and respective rights and obligations of the Parties as set forth in the Contract are hereby ratified, confirmed and approved. current rates established in Contract through the Extended Term, subject to future annual contract renewal amendments.

Except as expressly changed by this Amendment, the terms, conditions, rights and obligations of Contract No.:

505ENT-M11-VOICEATT-01 shall remain in effect unchanged. In the event of any inconsistency or conflict in the Contract and this Amendment, the provision of this Amendment shall control.

To Be Completed by Contractor

For State of Wisconsin Department of Administration Cheryl Edgington Director State Bureau of Procurement

For

Company Name

Address

Signature By

Date

City State Zip

Printed Name

Signature

Contract Id: 5110663Contract Id: 5133576 eSigned - Laura Williams

Docusign Envelope ID: 9749E4AC-98A0-4B36-8BD8-BB8010F7C8B5

5/7/2025 | 10:42 AM CDT

Title

Date This document can be made available in alternate formats to individuals with disabilities upon request.

Contract Id: 5110663Contract Id: 5133576

28 Apr 2025

Contractor CS, as signer for AT&T Docusign Envelope ID: 9749E4AC-98A0-4B36-8BD8-BB8010F7C8B5

Contract Id: 5110663

EXHIBIT A

ENTERPRISE MESSAGIN TERMS AND

PRICING

Contract Id: 5133576Docusign Envelope ID: 9749E4AC-98A0-4B36-8BD8-BB8010F7C8B5

AT&T Enterprise Messaging (“EM”) (“Service”)

Pricing Schedule/Service Agreement

AT&T and Customer Confidential Information Enterprise_Messaging Page 1 of 5 VersionJanuary2017

Pricing Schedule to AT&T Agreement Reference No. 505ENT-M11-VOICEATT-01 * Service Agreement

If neither box above is checked then this document is a standalone Service Agreement.

* This document may be used as a Pricing Schedule only if attached to an Agreement referred to internally at AT&T as a UA MSA, UA MA or

UA SSTC.

Customer (“Customer”) AT&T (“AT&T”) Wisconsin Department of Administration 101 East Wilson St., 6th Floor Madison WI 53707-7867 USA

For purposes of this Service Agreement, AT&T means the Service Provider(s) specifically identified herein.

Customer Contact (for notices) AT&T Sales Contact Information and for Contract Notices Primary Sales Contact

Name: Suzi Meyer Title: IS Comp Services Consultant/ Administrator Telephone: (608)266-8613 Fax:

E-mail: suzanne.meyer@wisconsin.gov Address for notices, if different from above:

Street Address City State Zip Code

USA

Account Rep Name: Isaiah Bzoskie Title: Lead Strategic Accounts Telephone: (608)628-7392 Fax: Email:

ib5879@att.com Street Address: 23500 Northwestern Hwy, Bldg W City: Southfield State: MI Zip Code: 48075 With a copy to:

AT&T Enterprises, LLC.

208 S. Akard Street Dallas, TX 75202 ATTN: Master Agreement Support Team Email: mast@att.com

AT&T Authorized Agent or Representative Information (if applicable) Primary Sales Contact Name: Company Name:

Agent Street Address: City: State: Zip Code:

Telephone: Fax: Email: Agent Code

Service is being provided to Customer in the quantities and according to the prices and terms and conditions set forth in this Pricing Schedule/Service Agreement. If this document serves as a Pricing Schedule to an Agreement (as indicated above), the Pricing Schedule is part of the “Agreement” per the referenced AT&T Agreement. As a Service Agreement or Pricing Schedule, this document is subject to the AT&T Enterprise Messaging – Unified Messaging User Guide (“User Guide”). The User Guide can be found at www.em.att.com. Service is provided by the AT&T Affiliates identified below as the Service Providers. Throughout the remainder of this document, this document shall be referred to as the “Pricing Schedule”.

Service Providers: AT&T Messaging, LLC.

Date of Presentation: . If this Agreement is not signed within sixty (60) days of presentation, the offer for EM under the terms and conditions set forth under this Agreement are revoked, and signature after the 60th day will not result in an enforceable agreement.

Customer (by its authorized representative) AT&T (by its authorized representative)

By: By:

Printed or Typed Name:

Printed or Typed Name:

Title: Title:

Date: Date:

Contract Id: 5133576

Contractor CS, as signer for AT&T

20250428-8471

201203210055UA

db544y

28 Apr 2025 eSigned - Laura Williams

Docusign Envelope ID: 9749E4AC-98A0-4B36-8BD8-BB8010F7C8B5

Bureau Director

Cheryl Edgington

5/7/2025 | 10:42 AM CDT

AT&T and Customer Confidential Information Enterprise_Messaging Page 2 of 5 VersionJanuary2017

1. Order Information and Term

Order Type:

New Install Renewal

Agreement Term (“Term” or “Minimum Payment Period”):

12 Months 24 Months 36 Months

2. Description of Service. Enterprise Messaging (“EM”) consists of one or more of the following services: a) Voice Messaging (VM service) which is a network voice mail system available to Customer on a mailbox or port basis based on the Customer’s request; b) a Call-in-One (“CIO”) service, which enables AT&T wireless/wireline combined messaging, e-mail and faxing; c) Unified Messaging (“UM”) service, which enables AT&T wireless/wireline messaging, e-mail and faxing; and, d) Call Tree, which is an auto attendant service. Under this Agreement, Customer may subscribe to one or more of these services under the terms and conditions set forth in this herein.

EM Service Elements Quantity Monthly Charge Non-Recurring Charge

EM - Voice Messaging mailbox (CNS features included) 420 $6.50 $0.00

3. Location of Service. EM will be installed at the following Customer locations:

Location Number of Call Trees

Number of Voice Messaging Mailboxes.

Number of Call-In-One Mailboxes.

Unified Messaging Mailboxes.

Customer locations within the State of Wisconsin 420

4. Billing for the Service will begin when the Term begins (as set forth below). Rates may change, but in no case exceed the rates set forth in this Agreement, during the Term. The rates in this Agreement are exclusive of, and Customer will pay, all current or future taxes, regulatory surcharges, recovery fees, shipping charges, and other similar charges specified or allowed by any governmental entity relating to the sale, use or provision of the Services.

5. The Effective Date of this Agreement is the later of the signature dates above. The Term begins (“Term Start Date”) (1) if this Agreement is only for “New Install” as checked above, on the date when the Service is installed and available for use by Customer pursuant to this Agreement, or (2) if this Agreement is for “Renewal” as checked above, on the Effective Date of this Agreement, and this Agreement terminates automatically at the end of the Term based on the number of months selected above. At the end of the Term, the Service will automatically be provided to Customer under the terms and conditions of the User Guide on a month-to-month basis at the then-current rates unless and until execution of a then available term plan for the Service or until AT&T or Customer cancels the Service on 30-day prior written notice.

6. EM will not in any way affect Customer’s local service, or any terms and conditions, including price, which apply to that service. If the local telephone service plan for a line associated with EM includes local or local toll usage charges (on either a per-minute, per-call or block-of-time basis), the applicable charge applies when the VM is accessed for any reason, including, but not limited to, when a caller leaves or attempts to leave a message, retrieving messages, or dialed directly from the line. If it is a block-of-time plan, the call will be considered a local call charged against the plan. In addition, if EM is accessed for any reason from outside the local calling area of the telephone number associated with EM, applicable local toll or long distance charges apply except if the call is one that is forwarded from the customer-designated AT&T Wireless telephone number that is associated with the EM. Airtime charges are not incurred on calls that are automatically forwarded to EM from the associated AT&T Wireless telephone number, however, if a call is originated from the Wireless telephone number (rather than forwarded), airtime charges do apply.

7. Customer is responsible for paying all applicable transport costs including but not limited to Centrex numbers, SMDI, T1, and usage charges.

8. Minimum Commitment/Underutilization Charge. The charges provided under this Agreement are in consideration of customer’s commitment to maintain the following minimum mailboxes, ports and call trees during the Initial Term (“Minimum Commitment”).

Minimum number of mailboxes 0

Minimum number of ports

Minimum number of call trees

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If at any time during the Term the number of installed Mailboxes/Ports/Call Trees is less than the Minimum Commitment, Customer shall be charged an Under Utilization Charge for that month. The Underutilization Charge will be based upon the following formula:

A. 0 times (Number of 0 below the Minimum Commitment) = Underutilization Charge. The Underutilization Charge is in addition to the applicable charges set for the installed Mailboxes/Ports/Call Trees that are specified as the Minimum Commitment in this Agreement. The Parties agree that the Underutilization Charge set forth here is reasonable.

B. Cutover Date/Acceptance Period (not applicable to Renewals) AT&T estimates that the EM ordered pursuant to this Agreement will be available on (“Cutover Date”). Customer may request adds, moves or changes prior to the Cutover Date. If there is not enough capacity to implement Customer’s order, AT&T will notify Customer and will revise the Cutover Date to reflect the date when additional capacity will be available. If Customer desires to expedite installation, additional charges will apply. Customer has 10 business days to accept the installed EM (“Acceptance Period”). If Customer does not notify AT&T in writing of any deficiencies in the service during this Acceptance Period, the Service is deemed accepted by the Customer. It is the Customer’s sole responsibility to test all aspects of EM during this Acceptance Period. AT&T is not liable for a delay for any reason beyond the Cutover Date of the installation or implementation of EM. AT&T shall delay installation if Customer does not provide required documentation, including, but not limited to, Customer scripts. If the Cutover Date is delayed for any reason, the Acceptance Period will commence on the new Cutover Date.

9. Early Termination.

A. Prior To Cutover (not applicable to Renewals): Customer may terminate this Agreement at any time prior to Cutover upon providing ten (10) days written notice on Customer’s company letterhead to AT&T pursuant to the Notice provisions in the Agreement. If Customer terminates this Agreement prior to the Cutover Date, Customer shall pay an Early Termination Fee equal to the cost of labor, engineering, non-reusable materials, interest, transportation, storage, manufacturer’s cancellation charges and any other costs incurred by AT&T or its subcontractors as a result of Customer’s order.

B. AT&T reserves the right to terminate this Agreement based on Customer’s non-responsiveness or non-readiness to have AT&T install EM or any portion thereof in a reasonable time after Customer orders the Service (not applicable to Renewals). In the event this Agreement is cancelled in accordance with this Section, Customer shall be liable to AT&T for an Early Termination Fee equal to the cost of labor, engineering, non-reusable materials, interest, transportation, storage, manufacturer’s cancellation charges and any other costs incurred by AT&T or its subcontractors as a result of Customer’s order.

C. Post Cutover: Customer may terminate this Agreement at any time after Cutover upon providing thirty (30) days written notice on company letterhead to AT&T pursuant to the Notice provisions of the Agreement. In the event Customer terminates EM after the Cutover and prior to the expiration of the Initial Term, Customer shall be liable for liquidated damages (and not as a penalty) referred to herein as Early Termination Fee. The Early Termination Fee shall be based upon the following formula:

(Minimum Commitment) X (# of Months Remaining in the Initial Term) X 50%

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D. Conversion: The parties Agree that Early Termination Fee as described above will be waived if Customer replaces EM with an AT&T service of comparable technology and functionality, as reasonably determined solely by AT&T, under a term agreement that has an equal to or greater Minimum Commitment under the Agreement and a term that is equal to or greater than the amount of time remaining on the term of this Agreement at the time of the conversion. The replacement AT&T Service may be provided by AT&T Messaging or another AT&T Affiliate.

E. Termination for Non-Payment or Inappropriate Use: AT&T reserves the right to disconnect EM and terminate this Agreement for non-payment and Customer shall be liable for all charges incurred up to the time of termination in addition to an Early Termination Fee specified in this Section. In addition, AT&T reserves the right to disconnect EM and terminate this Agreement at any time with or without notice, if as reasonably determined solely by AT&T, the AT&T EM Service is: (1) being used in an improper manner, including but not limited to, using it for unlawful purposes; or (2) generating excessive usage; or, (3) affects AT&T’s ability to provide reasonable service to other customers; or, (4) being used to interfere with another’s use of the telephone/voice mail system, and in the event this Agreement is terminated for such a reason, Customer shall be liable for the Early Termination Fee set forth in this Section. The Early Termination Fee which applies if this Agreement is terminated pursuant to this Section will be calculated as follows:

(Minimum Commitment) X (# of Months Remaining in Initial the Term) X 50%

10. Training (not applicable to Renewals). AT&T or its representative, will, at no additional charge, provide a Customer Welcome Package and, if requested, provide training to administrator(s) over the phone at no additional charge.

Additional on-site training, if requested, can be provided at a mutually agreed location within the continental United States at a negotiated charge based on location, the number of participants and the desired length of the training. The negotiated charge will cover time, materials and associated travel expense of the trainers for on-site training. The intended audience are office administrators, however, the Customer will have final responsibility for selection of participants to be trained. It is the Customer’s sole responsibility to schedule and assure attendance at this training session. Initial training must be completed by close of business on the cutover date plus 3 months.

11. Intellectual Property Rights. All rights, title and interest, including but not limited to copyright, patent, trade secret, and all other intellectual property rights are fully owned by the suppliers to the AT&T family of companies pursuant to contract (“Suppliers”), or to AT&T Knowledge Ventures, and shall remain with these Suppliers and/or AT&T Knowledge Ventures.

In no event shall a Customer, as a result of this Agreement or otherwise, obtain any ownership interest or any other right in any patents, pending patent applications, trade secrets, copyrights, trademarks, trade names or any other intellectual property of Suppliers and/or AT&T Knowledge Ventures.

12. Customer’s Obligations. Customer must provide all information necessary for AT&T to fully design, develop, install, and test the requested EM (not applicable to Renewals). Customer is prohibited from causing any usage or call charges against the access or mailbox number associated with EM services, and shall reimburse AT&T for any such charges incurred.

Customer may not use the EM service to leave abusive or unsolicited marketing messages. Customer is responsible for any network or Customer-owned equipment which is connected to or integrated with the EM service provided hereunder, including connectivity, data content, maintenance, repairs, as well as integration, management and payment of Customer’s host and/or third party vendors.

13. Service Policy. AT&T EM voice messaging services may be periodically unavailable for general maintenance. Customer understands and accepts that AT&T may change or modify the AT&T EM technology architecture supporting the service which may result in Customer experiencing lost messages or service disruptions or require Customer to take further action, such as, changing PIN numbers and re-recording outgoing messages. AT&T will not be liable for damages, direct or indirect, that result from this activity.

14. Content Policy. The name and reputation of AT&T are important corporate assets which AT&T will not allow to be damaged. Therefore, to the extent permitted by law, Customer shall not include in any service provided by AT&T any recorded content which: violates laws, statutes or tariffs (including statements that are defamatory, fraudulent, or deceptive);

is pornographic; or is harmful matter, taken as a whole, which the average person, applying contemporary statewide standards, appeals to the prurient interest and is matter which, taken as a whole, depicts or describes in a patently offensive way sexual conduct, and which taken as a whole, lacks serious literary, artistic, political or scientific value for minors. AT&T shall have the right to determine in its sole discretion whether any content violates this section, and will notify Customer immediately that such content is impermissible.

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15. Resale/Limitation of Liability. IN NO EVENT CAN CUSTOMER RESELL THE EM PROVIDED UNDER THIS AGREEMENT. AT&T SHALL MAKE REASONABLE EFFORTS TO PROVIDE CONTINUOUS, UNINTERRUPTED AND ERROR-FREE SERVICES TO AT&T EM CUSTOMERS, BUT THE LIABILITY OF AT&T, AND ITS PARENT AND AFFILIATES FOR FAILURE TO DO SO SHALL BE LIMITED TO A REFUND OF THE FEES PAID BY THE CUSTOMER FOR THE SERVICE FOR THE PERIOD OF INTERRUPTED OR ERRONEOUS SERVICE (THE PRORATED AMOUNT).

NEITHER AT&T NOR ANY OF ITS AFFILIATES SHALL BE LIABLE TO THE CUSTOMER OR ANY THIRD PARTY FOR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO, THE LOSS OF INFORMATION, PROFITS OR BUSINESS OPPORTUNITY ARISING FROM THE PERFORMANCE OR FAILURE TO PERFORM OF AT&T EM SERVICE REGARDLESS OF THE CAUSE OF SUCH PERFORMANCE OR FAILURE TO PERFORM, INCLUDING BUT NOT LIMITED TO NEGLIGENCE. WHILE AT&T ATTEMPTS TO MONITOR AND MAINTAIN COMMERCIALLY REASONABLE SERVICE LEVELS BETWEEN ITS AT&T EM SERVICE AND AN INVOLVED PAGER COMPANY OR WIRELESS COMPANY, AT&T CANNOT ENSURE ACCEPTABLE SERVICE LEVELS FROM THE PAGER SERVICE OR WIRELESS PROVIDER TO THE END USER. ANY CONCERNS OR QUESTIONS ABOUT CUSTOMER’S PAGING OR WIRELESS SERVICE SHOULD BE ADDRESSED TO CUSTOMER’S PROVIDER.

THE PURPOSE OF THIS PROVISION IS TO LIMIT AT&T’S, ITS PARENT AND ITS AFFILIATES’ LIABILITY ARISING

OUT OF THIS AGREEMENT AND/OR THE PROVISION OF THE SERVICES.

16. Acceptable Use Policy. This Pricing Schedule is subject to the AT&T Acceptable Use Policy (AUP) found at www.em.att.com. In particular, the AUP applies to Unified Messaging, including use of any Unified Messaging mailbox.

The AUP is subject to change. Notice of change will be provided by posting the new AUP at the aforementioned link. Initial and continued use of the Unified Messaging service means that Customer has read, understands and agrees to the AUP.

17. Virus Policy. This Pricing Schedule is subject to the AT&T Virus Policy, found at www.em.att.com. In particular, the Virus Policy applies to Unified Messaging, including use of any Unified Messaging mailbox. The Virus Policy is subject to change.

Notice of change will be provided by posting the new Virus Policy at the aforementioned link. Initial and continued use of the Unified Messaging service means that Customer has read, understands and agrees to the Virus Policy.

For internal use only Billing Telephone Number(s) for Existing service, if applicable:

For renewals, Existing contract ECATS number:

End of Document