Help desk agent for MyTexasFuture / ApplyTexas Help Desk - Workquest CSR I - Entry Level

The State of Texas awarded contract THECB-2881 to WorkQuest on July 10, 2026, for the provision of help desk agent services supporting the MyTexaseFuture and ApplyTexas Help Desk operations. The position, classified as Workquest Customer Service Representative I (Entry Level), falls under the category of temporary personnel services. The contract services are categorized under multiple United Nations Standard Products and Services Code (UNSPSC) classifications, including temporary personnel services (80111600), temporary customer service personnel (80111616), temporary information technology software developers (80111608), temporary human resources services (80111620), and temporary production staffing needs (80111603).

Specific contract details including the annual value, total contract amount, cumulative value, and period of performance were not disclosed in the award documentation provided. The contracting entity is identified as THECB, which administers the MyTexaseFuture and ApplyTexas platforms. While the precise location of service delivery is not explicitly stated, the help desk operations are presumed to support statewide access to Texas higher education and college application services through these online platforms.