EIT BIC RightNow Subscription FY27
Active Release Competitive Sealed Bidding Illinois Awarded
- Contract number
- 20-448DOIT-INFOT-P-17514 Release 131
- Awardee
- Mythics, LLC
- Contracting organization
- Entrepreneurship, Innovation & Technology
- Contract amount
- $24,506
Award facts
- Completion date
- NIGP code
- UNSPSC codes
- 43233403 Data compression software
- 43233402 Data conversion software
- 43232300 Data management and query software
- 43232301 Categorization or classification software
- 43232305 Data base reporting software
- 43232306 Data base user interface and query software
- 43232307 Data mining software
- 43232311 Object oriented data base management software
- 43232912 Gateway software
- 43232304 Data base management system software
Award details come from bidbuy.illinois.gov. Updated .
About this award
The State of Illinois, through the Entrepreneurship, Innovation & Technology organization, awarded a competitive sealed bidding contract to Mythics, LLC (V00001933) on July 1, 2026, for a total contract value of $24,505.80. The contract period of performance extends from July 1, 2026, through November 27, 2026, with service deliverables covering a 12-month period from July 1, 2026, through June 30, 2027.
The contract encompasses five line items focused on Oracle RightNow cloud-based customer service solutions. Deliverables include 72 units of RightNow Enterprise Dynamic Agent Desktop Cloud Service (Part # B88486) at $110.60 per unit, one RightNow Universal Core Service Tier 1 Sessions Service Period Pool (Part # B72237) at $5,056.00, one RightNow Interface Cloud Service (Part # B73899) at $4,740.00, 12 units of RightNow Connect Web Services Application Programming Interface Operations Service Period Pool (Part # B76484) at $19.75 per unit, and 36 additional units of RightNow Enterprise Dynamic Agent Desktop Cloud Service (Part # B88486) at $110.60 per unit. All line items note eligibility for volume discounts exceeding contracted amounts through third-party software arrangements.
Line items
| Item | Total |
|---|---|
| RightNow Enterprise Dynamic Agent Desktop Cloud Service. Part # B88486. 12 month service period, 7/1/2026-6/30/2027. Line Item to be used for discounts greater than the contracted amounts | $7,963.20 |
| Rightnow Universal Core Service Tier 1 Sessions Service Period Pool. Part number B72237. 12 month service period 7/1/2026-6/30/2027. Line Item to be used for discounts greater than the contracted amounts | $5.06 |
| RightNow Interface Cloud Service. Part number B73899. 12 month service period, 7/1/2026-6/30/2027 Line Item to be used for discounts greater than the contracted amounts | $4,740.00 |
| RightNow Connect Web Services API Operations Service Period Pool. Part number B76484. 12 month service period, 7/1/2026-6/30/2027 Line Item to be used for discounts greater than the contracted amounts | $237.00 |
| RightNow Enterprise Dynamic Agent Desktop Cloud Service. Part number B88486. 12 month service period, 7/1/2026-6/30/2027 Line Item to be used for discounts greater than the contracted amounts | $3,981.60 |
Quick answers
Who was awarded contract 20-448DOIT-INFOT-P-17514?
Contract 20-448DOIT-INFOT-P-17514 was awarded to Mythics, LLC by Entrepreneurship, Innovation & Technology in Illinois on July 1, 2026.
How much is contract 20-448DOIT-INFOT-P-17514 worth?
Its contract amount is $24,506.
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