RFP 2025-08 - Demand Response Software and Consultant

The Mass Transportation Authority (MTA) in Genesee County, Michigan, has issued Request for Proposal (RFP) #2025-08 seeking a comprehensive demand response software solution and consulting services for its Your Ride (YR) and Rides to Wellness (RTW) departments. The procurement covers the acquisition and implementation of a new paratransit software system to support a fleet of 215 vehicles, with specific requirements including a dynamic ride dispatch algorithm, advanced scheduling capabilities, real-time trip booking, passenger and driver-facing applications, and robust data reporting functionalities. Key deliverables include software that can support multiple journey types, integrate with existing fare payment systems, and provide AI-enhanced customer service features. The RFP mandates a pre-proposal virtual meeting on June 25th, 2025, with proposals due on July 23rd, 2025, at 3:00 PM EDT. The project timeline anticipates award on August 28th, 2025, with work completion expected by March 2nd, 2026. Evaluation criteria will likely focus on the software's technical capabilities, implementation approach, and ability to improve mobility services in Flint and Genesee County.

The RFP allows for potential joint procurement by other regional transit agencies, with up to 20 software licenses available. Pricing is to be firm and fixed, with no transportation or daily expenses reimbursed, and the MTA reserves the right to terminate the contract or transition to a permanent service based on the pilot program's performance. While specific set-aside designations are not explicitly mentioned in the provided documentation, typical government procurements often include provisions for disadvantaged business enterprises. The software must integrate with existing MTA infrastructure and technological systems, suggesting a preference for vendors with experience in transit technology implementations. Though a specific budget range is not disclosed, the comprehensive nature of the procurement and the requirement for advanced technological capabilities indicate a significant investment in modernizing the county's transportation services. The contract's potential for regional expansion and multiple license options presents an attractive opportunity for vendors specializing in demand response and paratransit software solutions.