Ivanti Neurons for ITSM Implementation Professional Services

The West Virginia Department of Administration Purchasing Division, procuring on behalf of the West Virginia Office of Technology, is requesting quotations for Ivanti Neurons for ITSM implementation professional services under CRFQ 0231 OOT2700000004, with bids due August 12, 2026 at 1:30 p.m. Questions are due by 3:00 p.m. on August 4, 2026. Addendum No. 1 has been issued, publishing vendor questions and agency responses with no other changes to solicitation terms.

The scope comprises three line items: TRM Enterprise Subscription with Implementation without Training (SKU: SVCS-TSM-ENT-ASSURE), Professional Services and Implementation Year 1 (444 estimated hours), and Professional Services and Implementation Year 2 (384 estimated hours). The vendor will provide implementation and post-implementation support for Ivanti's Neurons platform to enhance IT service management capabilities across West Virginia's IT environment, including system configuration, deployment, and integration support.

The solicitation is designated a Central Contract with a fixed amount. The source does not specify unit prices or total contract values; vendors will provide pricing in their bid responses. Place of performance is the West Virginia Office of Technology, Building 5, 10th Floor, 1900 Kanawha Boulevard East, Charleston, West Virginia, which serves as both the invoice and ship-to location. Bids should be submitted to the Department of Administration Purchasing Division, 2019 Washington Street East, Charleston, West Virginia 25305. Toby L. Welch, the buyer, is the point of contact at (304) 558-8802 or toby.l.welch@wv.gov. Procurement folder number is 2022194.