Addendum No 1_030.pdf

This addendum modifies the Ivanti Neurons for ITSM Implementation Professional Services contract opportunity for the State of West Virginia. The addendum provides clarifications and updates to the original solicitation regarding the implementation of Ivanti Neurons for IT Service Management (ITSM) across the state's information technology infrastructure. The document establishes specific requirements for professional services related to system configuration, deployment, and integration support necessary to operationalize the ITSM platform within West Virginia's IT environment.

The addendum details amendments to the original contract terms, pricing structures, and service delivery requirements. It specifies modifications to the scope of work, timelines for implementation phases, and responsibilities of the service provider in supporting the state's transition to the Ivanti Neurons platform. The document addresses any clarifications needed regarding deliverables, resource allocation, and technical specifications to ensure alignment between the state's objectives and the contractor's proposed solution for ITSM implementation and ongoing operational support.