IFB - NYS Enterprise Network Support

The New York State Office of Information Technology Services is requesting bids on an Invitation for Bid (IFB C000853) to provide Enterprise Network Support staff across ITS operational units including the Network Operations Center, Data Center Networks, WAN, and agency-specific networks, with bids due September 16, 2026 at 2:30 PM ET and vendor questions due August 21, 2026. Bidders cannot be staffing agencies; must serve as prime contractors and register with the NYS Department of State; and must have continuously provided technical support for multiple operating systems and networking technologies for at least five years prior to the bid due date and completed a minimum of three engagements employing 30 or more staff on a single engagement within the past five years, with at least one engagement for a federal, state, or local government entity as prime contractor.

The contract includes subcontracting goals of 6 percent Service-Disabled Veteran-Owned Business (SDVOB), 15 percent Minority Business Enterprise (MBE), and 15 percent Women Business Enterprise (WBE) participation. The scope covers full-time on-site staff augmentation across 16 job title categories spanning Tier 1–4 Network Support Analysts, Site Survey Engineers, Unified Communications Specialists, Network Operations Managers, and Cloud Network support personnel (Tiers 1–4), with estimated staffing of 47 positions for evaluation purposes at approximately 2,000 annual hours per position. Site Survey Engineer hourly rates must be fully inclusive of travel, parking, equipment, training, permits, licenses, and insurance; other positions explicitly exclude travel reimbursement. The incumbent contractor is 22nd Century.

The five-year contract term commences within 30 days following New York State Comptroller approval, with smooth transition from the incumbent required. Hourly rates submitted in the Financial Bid Workbook remain firm throughout the contract term regardless of actual usage. Bidders must comply with prevailing wage requirements under the NYS Department of Labor schedule, maintain multiple insurance policies including $2 million Commercial General Liability and $1–10 million Cyber Liability coverage depending on risk classification, execute Consultant Confidentiality and Non-Disclosure Agreements, and meet EEO and MWBE utilization goals. All contractor staff require background checks and security clearances to access state facilities. Invoices are submitted to the Office of General Services Business Services Center with payment processed within 30 days of approval under New York State Finance Law.