ESRI ArcGIS Software Maintenance (Renewal)

Duval County Property Appraiser's Office (City of Jacksonville) is seeking renewal of ESRI ArcGIS Software Maintenance services for FY27 under sole-source procurement, with proposals due July 30, 2026. This is a single-source award; ESRI is the only vendor identified as capable of maintaining full compatibility with the county's existing Custom CAMA Application and GIS databases, and no alternative GIS provider offering comparable parcel creation, appraisal support, and field data collection tools can deliver the required services without introducing data risks and operational delays.

The scope covers maintenance and support for ArcGIS Enterprise Standard (up to four cores), ArcGIS GIS Server Standard (staging server), ArcGIS Online Mobile Worker subscriptions (22 annual users), ArcGIS Enterprise Creator subscriptions (1 user), ArcGIS Online Creator subscriptions (3 users), and ArcGIS Enterprise Professional Plus subscriptions (17 users). Services include software support, data updates, government-compliant software enhancements, and security updates essential to the county's tax roll creation, land records management, and property assessment functions. The Property Appraiser's Office uses ArcGIS for mapping, spatial analysis, real-time field data collection, and cross-departmental collaboration across the City of Jacksonville for urban planning, zoning, disaster response, and resource allocation.

The contract value is $62,080 USD for the fiscal year October 1, 2026 through September 30, 2027, with delivery to 231 East Forsyth Street, Suite 270, Jacksonville, Florida. ESRI is the incumbent vendor. The ESRI quotation (number 26344024, dated March 26, 2026) is valid for 90 days. Market research by Desi Green confirmed the absence of viable alternatives. Donica Golden serves as the buyer at donicag@coj.net. Protest procedures apply.