DPH | Cost Accounting and Decision Support System

The City and County of San Francisco, Department of Public Health (DPH) is requesting proposals for a Cost Accounting and Decision Support System to enable detailed cost structure and cost-revenue analysis, with proposals due October 19, 2026 at 2:00 PM PST and a pre-proposal conference on September 21, 2026 at 10:00 AM PST. Local Business Enterprise (LBE) subcontracting participation is required under San Francisco Administrative Code Chapter 14B; rating bonuses ranging from 5% to 10% are available for qualifying Micro or Small-LBE participation on contracts between $400,000 and $10,000,000, with additional bonuses up to 1.5% through the Neighborhood/Zip Code LBE Program.

The scope is a Software-as-a-Service (SaaS) system with implementation services (Project Discovery, System Configuration and Integration, Pilot Testing and Validation, Training and Deployment, and Go-Live and Stabilization Support) and ongoing hosted services including 24/7 application access, maintenance and support, disaster recovery and business continuity assistance, and user acceptance testing. The system must support 40 DPH staff with editing access and 150 staff with viewer access. All City data must reside on U.S.-based data centers with encrypted transmission; the contractor must maintain Technology Errors and Omissions Liability Insurance of $1,000,000 per claim and Cyber and Privacy Liability Insurance of at least $4,000,000 per claim.

The contract term is five years with five optional one-year extensions available. Compensation includes a fixed SaaS Implementation and Training Services amount and quarterly SaaS Application and Hosted Services charges subject to a maximum 3% annual increase. Place of performance is 101 Grove Street, San Francisco, California 94102, with an estimated start date of May 1, 2027.

Proposers must comply with San Francisco labor requirements including the Minimum Compensation Ordinance, Health Care Accountability Ordinance (applicable to contractors with at least $25,000 annual business and more than 20 employees), Health Care Security Ordinance, and First Source Hiring requirements. Mandatory submission documents include Contact Information Cover Sheet, Non-Collusion Affidavit, Reference Form (three professional references), CMD LBE Form 2A, MCO and HCAO Declaration Forms, First Source Workforce Projection Form, and Chapter 12L Compliance form (for non-profits receiving $1,000,000+ annually in City funds). Questions are due September 28, 2026 at 5:00 PM PST; a Q&A addendum will post October 7, 2026. Short-listing notifications are estimated November 16, 2026; demonstrations are scheduled November 23–December 11, 2026; award announcement is estimated December 21, 2026.