Critical Incident Psychological Services

The City of Phoenix Finance Department's Central Procurement Division is soliciting sealed offers for a Request for Qualifications (RFQu) to provide critical incident psychological services to the Phoenix Police Department under a five-year contract commencing on or about November 1, 2026. The procurement covers comprehensive post-critical incident support, counseling, consultation, trauma-related mental health services, and training for law enforcement personnel. Required qualifications include clinical psychologists or master's level clinicians licensed in Arizona with trauma-related mental health experience specific to public safety, familiarity with International Association of Chiefs of Police guidelines, and a minimum five-year business operation history. The contractor must provide 24/7 emergency response capability within two hours, maintain a base of operations within the Phoenix metropolitan area, establish a referral network, and deliver one wellness check annually for all sworn personnel and two wellness checks for high-risk unit personnel. Insurance requirements include commercial general liability of $2,000,000, automobile liability of $1,000,000, professional liability of $2,000,000, and workers' compensation at statutory limits. Evaluation criteria are weighted as follows: experience and qualifications (50 percent), method of approach (37.5 percent), and fee schedule (20 percent). The deadline for written inquiries was May 1, 2026, with proposal responses due May 12, 2026, at 2:00 PM; a non-mandatory pre-offer conference was held on April 24, 2026, at 9:00 AM via WebEx. Pricing will be firm and fixed for the initial one-year period, with annual price increase requests permitted thereafter with 60 days' notice and supporting documentation.

The solicitation documents reference compliance with comprehensive nondiscrimination and civil rights requirements derived from federal statutes including Title VI of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act, and the Age Discrimination Act of 1975. Contractors must comply with Disadvantaged Business Enterprise requirements under 49 CFR Part 26, including prompt payment to subcontractors within seven days of receipt of payment from the City, the Immigration Reform and Control Act of 1986, and Arizona's legal worker requirements verified through E-Verify. The contract documents must be submitted through the City's Procurement Portal, and authorized representatives are required to sign a Sensitive Security Information Acknowledgement Form to control access to documents regulated under 49 C.F.R. Parts 15 and 1520. No incumbent vendor, current contractor, or existing service infrastructure is identified in the available solicitation materials. The contract award will be made to the responsive and responsible offeror whose offer is determined most advantageous to the City based on stated evaluation criteria, though no specific award value or budget range is disclosed in the provided documentation.