Club management software

The Medical University of South Carolina (MUSC) is seeking a Software-as-a-Service (SaaS) club management software solution for its Wellness Center, a 75,000-square-foot facility serving approximately 7,000 members. The procurement aims to replace the current system with a comprehensive platform that supports member management, reporting, registration, scheduling, and administration. Required functionality includes account import tools, automatic communication capabilities, online registration, league management, and enhanced user-friendliness for staff operations. The software must demonstrate compatibility with SunTrust Financial Services merchant card services and comply with critical regulatory standards including PCI for credit card processing, HIPAA for protected health information, and FERPA for student enrollment data. Proposals were originally due on January 30, 2024, at 11:00 AM ET, with a non-mandatory pre-proposal conference held on January 6, 2024, via Microsoft Teams. The evaluation process will occur in two phases, with assessment criteria prioritized by executive overview, technical solutions and functionality, experience and qualifications, and business proposal, potentially leading to virtual demonstrations for up to three offerors.

The solicitation does not specify any specific set-aside designations or restrictions for disadvantaged enterprises. Vendors must register for a South Carolina vendor number and carry contractor liability insurance with minimum limits of $5,000,000 per occurrence and $10,000,000 aggregate. The contract term is structured for three years with four optional one-year renewal periods, creating a potential maximum contract duration of seven years from April 1, 2025, to March 31, 2032. Pricing components should include annual or monthly software costs, cost-per-transaction fees, and one-time implementation, setup, and training expenses. The procurement will generate approximately 2,400 to 2,600 transactions per month for the MUSC Wellness Center. While no specific budget range is explicitly stated, the comprehensive requirements and transaction volume suggest a substantial software investment. Notably, a subsequent "No Award" document indicates that no bids were received meeting the solicitation requirements, potentially necessitating a re-solicitation or modification of the original procurement strategy.