Cisco Hardware and Software Support (SMART Net Total Care)

The West Virginia Lottery Commission is requesting quotes for Cisco Hardware and Software Support (SMART Net Total Care) maintenance and support services, with bids due July 22, 2026 at 2:30 p.m. EDT under ARFQ 0705 LOT2700000001. The technical question deadline is July 15, 2026 at 10:00 a.m. EDT. Addendum No. 2, issued July 16, revised Exhibit B to omit devices currently under coverage and outside scope.

The scope covers corrective maintenance and feature upgrades for 47 Cisco devices across multiple models — firewalls, switches, routers, and management appliances — located at the lottery's primary data center in Charleston, backup data center in Bridgeport, and five casino locations. All devices must be co-termed with the same contract award date and receive extended service agreement coverage from August 1, 2026 through August 1, 2027. Vendors must be licensed Cisco resellers and must provide 24-hour direct access to Cisco Technical Assistance Center support, hardware registration, access to Cisco's knowledge library, and replacement parts with Next Business Day delivery during business hours (8:00 a.m. to 5:00 p.m. Eastern Standard Time, Monday through Friday, excluding holidays and weekends). Commercial General Liability Insurance of at least one million dollars per occurrence is required. Vendors must submit copies of any software terms, conditions, and maintenance licenses for state acceptance prior to purchase order award.

The contract is awarded for one year only to the lowest responsible bidder meeting all mandatory requirements. Pricing must be submitted using the state-provided Exhibit A pricing page; alternate pricing pages result in disqualification. Payment is made in arrears upon receipt of a proper invoice, and vendors must accept electronic funds transfer or P-Card payment methods. The state reserves the right to cancel the contract immediately if materials or services do not conform to specifications or upon 30 days' written notice for any reason. No pre-bid meeting is required. Contact Thomas P. Hymes at 304-352-1831 or thymes@wvlottery.com.