service level agreement

The National Institutes of Health (NIH), Office of Logistics and Acquisition Operations, under the National Institute of Mental Health (NIMH) Division of Intramural Research, has posted a Special Notice soliciting repair and maintenance services for critical research equipment. Specifically, the notice pertains to original equipment manufacturer (OEM) repair and on-site service of an InSight X3 DualC laser system currently located at the NIH facility in Bethesda, Maryland. The acquisition is classified as a simplified acquisition under $250,000, with an estimated cost of $58,849.53. The contract opportunity was posted on March 24, 2026, with a due date of March 30, 2026. This procurement is being conducted as a sole source acquisition, restricting competition to Newport Corporation (Spectra-Physics / MKS Instruments), the original equipment manufacturer.

The primary objective of this acquisition is to restore a non-operational laser system to full functionality so that active NIMH research studies can resume without further delay. The required services include OM3-level factory repair, proprietary diagnostics, replacement of OEM components, factory certification, return shipment, on-site installation and testing, and provision of a replacement loaner laser during the repair period. The acquisition is restricted to Newport Corporation exclusively, as only the OEM possesses the proprietary diagnostics, authorized technical capability, replacement components, and factory certification authority necessary to safely restore the system to OEM factory specifications. Contractors should note that the estimated contract value is $58,849.53 and will include activation of a one-year extended warranty covering parts, labor, and travel. Interested parties should contact the point of contact at Newport Corporation, Kathryn Levine, at 800-456-2552 or kathryn.levine@mks.com for additional information regarding this sole source acquisition.