R499--Software License, PIV Remote Access, & Professional Service Maintenance

The Department of Veterans Affairs Veterans Health Administration Veterans Integrated Service Network 22 is seeking software licensing, PIV remote access, and professional services maintenance to support advanced document capture and robotic process automation solutions for the VA Community Care Service. The procurement includes Ephesoft Transact on-premise term license for 1 million pages per year, Ricoh PS RPD 12-month retainer, Nintex Foxtrot licenses, project management services, and technical solution management to automate document processing workflows, particularly for incoming faxes. The solution aims to use intelligent document processing and robotic process automation to extract key information, classify documents, and streamline administrative tasks. Offerors must submit complete documentation under Section E and acknowledge all amendments via email to Felicia Simpson at Felicia.Simpson@va.gov. Questions are due by August 12, 2025, at 1:00 PM MST, with final offers due by August 25, 2025, at 1:00 PM MDT. The solicitation has undergone multiple amendments extending the deadline and changing procurement requirements.

This solicitation has experienced significant changes in set-aside designations, initially restricted to Service-Disabled Veteran-Owned Small Businesses, then modified to Veteran-Owned Small Businesses, and finally opened to full and open competition through three amendments. The estimated contract value is $34 million with performance structured as a base year from April 27, 2026, to April 26, 2027, followed by four additional one-year option periods extending through April 26, 2031. Performance will be conducted remotely using PIV card access, eliminating the need for on-site presence at VA facilities. The procurement falls under NAICS code 541519 for Other Computer Related Services and PSC code R499 for Support-Professional: Other services. Failure to provide required documentation or acknowledge amendments will result in automatic offer rejection and non-evaluation by the contracting office.