Ombuds support contractor acquistion

NASA Shared Services Center is seeking an Ombuds support contractor to provide comprehensive advisory services for NASA Headquarters. The solicitation, with tracking number 80NSSC25887696Q-1, requires a contractor to deliver six primary project areas including Ombuds consultation, training, report production, survey analysis, policy support, and administrative duties. The contractor will support approximately 30 NASA Ombuds professionals and manage 100-150 cases annually, with services aligned to International Ombudsman Association (IOA) standards. Proposals will be evaluated equally on technical capability, past performance, and cost, with a specific focus on demonstrated experience in federal agency-level Ombuds work, report writing, training delivery, and policy development. Key dates include a question submission deadline of December 12, 2024, at 3:00 PM CT, and a quote submission deadline of December 13, 2024, at 11:00 AM CT.

The contract is a full and open competition under NAICS code 611430 for Professional and Management Development Training, with no specific set-aside designations. The base contract period runs from February 28, 2025, to March 1, 2026, with one option year extending through March 1, 2027. Performance will be located in Washington, DC 20546, with potential case-by-case travel requirements. Vendors must be registered in SAM.gov and complete specific provisions regarding telecommunications equipment. While specific award value details are not explicitly stated, the comprehensive scope suggests a significant professional services contract focusing on organizational conflict resolution, training, and administrative support for NASA's Ombuds program. All offerors must include their CAGE/UEI code, delivery lead time, and point of contact information in their submissions.