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National Aeronautics and Space Administration Statement of Work Ombuds Support

NASA Headquarters

Introduction The National Aeronautics and Space Administration (NASA) Ombuds Program is based on the principles of confidentiality, neutrality, informality, and independence, as established by the Code of Ethics and Standards of Practice established by the International Ombuds Association. An Ombuds is a neutral professional who facilitates the informal resolution of concerns of employees, including civil servants, contractors, and students. NASA is seeking an experienced consultant to provide advisory ombuds services in the areas of training, developing awareness materials and reports, managing Case Management System, creating and analyzing surveys and providing support with policies and procedures. The on‐going work projects are listed below.

Project One –Ombuds Consultation The Contractor will develop methods for Ombuds consultation and will work with all NASA Ombuds (~30) in a consultation capacity to help provide options for resolution.

1. Uses established International Ombuds Association (IOA) methods and practices to facilitate effective dialogue with NASA Ombuds and their visitors (Approximately 25 hours per performance period).

Project Two –Training The Contractor will provide one‐day training for any newly appointed Ombuds and on a case specific basis over the course of their tenure. In addition, the Contractor will design and deliver training at the NASA Annual Ombuds training.

1. In compliance with IOA Standards of Principles and Code of Ethics, provide four individual days of training over the period of performance for new Ombuds.

2. Design, coordinate and facilitate annual Ombuds Training.

3. Six advanced Ombuds Training sessions to occur during contract period, to include preparation and delivery. This Involves topics that are of Interest based on external and Internal demands by visitors (e.g., remote work requirements, racial justice, sex and gender, etc.).

Project Three – Produce Annual Report and Program Awareness/Communication Materials

1. The Contractor will utilize comprehensive data analytics skills to produce an agencywide annual Ombuds report. The contractor will conduct data collection twice per year on Ombuds cases and will write descriptions of value added, themes and case scenarios for the

Report. The contractor will help synthesize ombuds data with other agencywide data for value added understanding of agencywide Issues and help generate actionable goals.

2. The contractor will provide communication support to include developing short monthly articles and providing input on Ombuds posters and brochures as required.

3. The Contractor will develop 2‐4 briefing packages per performance period that will be used to update leadership on Program metrics and themes.

4. The Contractor will quarterly review and provide updates to Program content on Ombuds website at: https://ombuds.hq.nasa.gov/.

Project Four – Analysis and Reporting Projects The Contractor will analyze results of the Ombuds Survey (currently administered every two years) and create an actionable report. Consultant will lead follow –up actions to address gaps highlighted in survey results.

Project Five – NPD/NPR Revision and Creation The Contractor will support the Ombuds Program Manager with revisions and necessary edits to the NASA Policy Directive (NPD)/NASA Procedural Requirements (NPR) as required.

(Currently updated every five years or as required).

Project Six – Administrative and other Duties

a. Facilitate Monthly Virtual Ombuds Meetings (Approximately 12 meetings x 1.5 hours and provide agendas, meeting minutes, actions, and notes).

b. Track all program actions and monitor completion. Provide monthly update to NASA Ombuds Program Manager.

c. Maintain current document repository and/or common communication portal as required.

d. Provide support for annual Ombuds performance evaluations‐ (25 Ombuds).

e. Actively manage ombuds case management system (approximately 100‐150 cases per year).

Proposals will be evaluated for BEST VALUE based on the following:

Technical Evaluation:

* Provide an understanding of the current workplace environment and external climate and help Ombuds better understand these events as they effect visitors they are assisting.

* Demonstrate experience as an Ombuds working different workplace issues/conflicts utilizing the IOA standards of practice.

* Demonstrate experience in facilitating, guiding and providing annual Ombuds training for Ombuds that includes: new Ombuds training, periodic recurring training for all Ombuds on current issues that affect the workplace and active IOA Conference participation (as a presenter or content contributor) as an annual training event.

* Demonstrate experience in producing Agency annual reports as well as Agency level program awareness and communications materials.

* Demonstrate experience in producing Agency level surveys, analysis of surveys and actionable reports.

* Demonstrate experience in producing and working with Agency level policy documents.

PAST PERFORMANCE: Provide demonstrated examples of professional Ombuds experience in corporate/business, academia, and/or government sectors. Demonstration of experience providing data and briefings to highest level of senior management of a federal agency, such as the Secretary or Administrator of an Agency and their immediate executive and management team, and/or Industry Corporate Executives and officials and/or University Academic Leaders and officials. Provide past performance references (contact names, email and phone numbers) for Ombuds work accomplished within the last 5 years.

COST/PRICE: Proposal Cost will be evaluated as part of the best value to the government.

All three factors are weighted equally.

TRAVEL

Travel is anticipated under this task and will be accommodated on a case‐by‐case basis.

Period of Performance: 12 months - Feb 28, 2025 - March 1, 2026 One year option Period: Feb 28, 2026 - March 1, 2027 slpatte1 Highlight slpatte1 Highlight