W9133L-C-17-0037_(Draft).pdf

CODE

(Hour)

PAGE(S)

until local time

X

A X B X C

D

EX

X G F 91 - 120

121 - 136 X H 137 - 145 tasheka.l.parker.mil@mail.mil

RATING PAGE OF PAGES

7. ISSUED BY

(Date)

IMPORTANT - Award will be made on this Form, or on Standard Form 26, or by other authorized official written notice.

Previous Edition is Unusable 33-134 STANDARD FORM 33 (REV. 9-97)

Prescribed by GSA FAR (48 CFR) 53.214(c)

1 145

(If other than Item 7)

15A. NAME 16. NAME AND TITLE OF PERSON AUTHORIZED TO

AND

ADDRESS

SIGN OFFER (Type or print)

OF

OFFEROR

AMENDMENT NO. DATE

15B. TELEPHONE NO (Include area code) 17. SIGNATURE15C. CHECK IF REMITTANCE ADDRESS

IS DIFFERENT FROM ABOVE - ENTER

SUCH ADDRESS IN SCHEDULE.

18. OFFER DATE

1. THIS CONTRACT IS A RATED ORDER

UNDER DPAS (15 CFR 700)

2. CONTRACT NO.

W9133L 8. ADDRESS OFFER TO

See Item 7

9. Sealed offers in original and copies for furnishing the supplies or services in the Schedule will be received at the place specified in Item 8, or if handcarried, in the depository located in

CAUTION - LATE Submissions, Modifications, and Withdrawals: See Section L, Provision No. 52.214-7 or 52.215-1. All offers are subject to all terms and conditions contained in this solicitation.

10. FOR INFORMATION

CALL:

A. NAME (NO COLLECT CALLS)

TASHEKA L. PARKER 240 612-9788

11. TABLE OF CONTENTS

SOLICITATION/ CONTRACT FORM

SUPPLIES OR SERVICES AND PRICES/ COSTS

2 - 22

X I CONTRACT CLAUSES

DESCRIPTION/ SPECS./ WORK STATEMENT X

PACKAGING AND MARKING

23 - 62 J LIST OF ATTACHMENTS

INSPECTION AND ACCEPTANCE

DELIVERIES OR PERFORMANCE

64 - 66

X K

REPRESENTATIONS, CERTIFICATIONS AND

OTHER STATEMENTS OF OFFERORS

CONTRACT ADMINISTRATION DATA 67 - 69 X

SPECIAL CONTRACT REQUIREMENTS

OFFER (Must be fully completed by offeror) 70 - 73 X M

L INSTRS., CONDS., AND NOTICES TO OFFERORS

EVALUATION FACTORS FOR AWARD

NOTE: Item 12 does not apply if the solicitation includes the provisions at 52.214-16, Minimum Bid Acceptance Period.

is inserted by the offeror) from the date for receipt of offers specified above, to furnish any or all items upon which prices are offered at the price set opposite each item, delivered at the designated point(s), within the time specified in the schedule.

13. DISCOUNT FOR PROMPT PAYMENT

(See Section I, Clause No. 52.232-8)

14. ACKNOWLEDGMENT OF AMENDMENTS

(The offeror acknowledges receipt of amendments

AMENDMENT NO. DATE

to the SOLICITATION for offerors and related documents numbered and dated):

FACILITY

12. In compliance with the above, the undersigned agrees, if this offer is accepted within calendar days (60 calendar days unless a different period

SOLICITATION, OFFER AND AWARD

X

(X) SEC. DESCRIPTION (X) SEC. DESCRIPTION PAGE(S)

PART I - THE SCHEDULE

26. NAME OF CONTRACTING OFFICER (Type or print) 27. UNITED STATES OF AMERICA 28. AWARD DATE

EMAIL:TEL: (Signature of Contracting Officer)

CODE CODE

B. TELEPHONE (Include area code) C. E-MAIL ADDRESS

AWARD (To be completed by Government)

19. ACCEPTED AS TO ITEMS NUMBERED 20. AMOUNT 21. ACCOUNTING AND APPROPRIATION

22. AUTHORITY FOR USING OTHER THAN FULL AND OPEN COMPETITION:

10 U.S.C. 2304(c)( ) 41 U.S.C. 253(c)( ) (4 copies unless otherwise specified)

23. SUBMIT INVOICES TO ADDRESS SHOWN IN ITEM

24. ADMINISTERED BY (If other than Item 7) CODE 25. PAYMENT WILL BE MADE BY CODE

PART IV - REPRESENTATIONS AND INSTRUCTIONS

PART III - LIST OF DOCUMENTS, EXHIBITS AND OTHER ATTACHMENTS

74 - 89

PART II - CONTRACT CLAUSES

NGB-AQ - W9133L

111 SOUTH GEORGE MASON DR

BLDG. 2, 4TH FLOOR

ARLINGTON VA 22204-1373 703 604-4186

703-607-1742FAX:

TEL:

FAX:

TEL:

NOTE: In sealed bid solicitations "offer" and "offeror" mean "bid" and "bidder".

SOLICITATION

6. REQUISITION/PURCHASE NO.5. DATE ISSUED

02 Mar 2017

4. TYPE OF SOLICITATION

SEALED BID (IFB)

NEGOTIATED (RFP)

[ X ]

3. SOLICITATION NO.

W9133L-17-R-0037

Section B - Supplies or Services and Prices

ITEM NO SUPPLIES/SERVICES MAX

QUANTITY

UNIT UNIT PRICE MAX AMOUNT

0001 UNDEFINED

Recruiting & Retention Program

FFP

The contractor shall provide and coordinate day-to-day management of R&R program support services. This encompasses planning and execution of each individual task outlined in section 5 of this PWS. The contractor shall provide collaboration, cooperation, and coordination to achieve overall R&R objectives for recruiting and retaining qualified individuals to meet the congressional mandated end-strength.

FOB: Destination

SIGNAL CODE: A

MAX

NET AMT

UNIT UNIT PRICE MAX AMOUNT

0002 UNDEFINED

Website & Interactive

FFP

The contractor shall operate, maintain, and enhance ANG internal recruiter administrative website, Admin.GoANG.com, accessible through multiple internet browsers and mobile devices.

UNIT UNIT PRICE MAX AMOUNT

0003 UNDEFINED

Digital Outreach and Advertising

FFP

The contractor shall operate, maintain, and enhance ANG internal recruiter administrative website, Admin.GoANG.com, accessible through multiple internet browsers and mobile devices.

UNIT UNIT PRICE MAX AMOUNT

0004 UNDEFINED

Local Recruiting and Retention

FFP

The contractor shall provide and execute a comprehensive ANG local advertising and marketing program.

UNIT UNIT PRICE MAX AMOUNT

0005 UNDEFINED

National & Regional Advertising

FFP

The contractor shall provide and execute a comprehensive ANG national/regional advertising program.

UNIT UNIT PRICE MAX AMOUNT

0006 UNDEFINED

National/Regional Event Outreach

FFP

The contractor shall provide and execute a comprehensive ANG national/regional event outreach program.

UNIT UNIT PRICE MAX AMOUNT

0007 UNDEFINED

Lead Processing Program

FFP

The contractor shall execute a comprehensive lead processing program for ANG R&R. Inbound Call Center/Outbound Call Center/Chat Services/Social Media Outreach and Monitoring/Lead Advisory Screening/Lead Nurturing/Lead Fulfillment/Data Collection, Analytics, Research, and Reporting.

UNIT UNIT PRICE MAX AMOUNT

0008 UNDEFINED

Centers of Influence

FFP

The ANG R&R success is enhanced by individuals who influence applicants and unit members during the decision cycle to either join or remain in the ANG. This program provides mechanism for recognition of those influencers as well as recognition of R&R personnel.

UNIT UNIT PRICE MAX AMOUNT

0009 UNDEFINED

Creative Support Services

FFP

NGB/A1Y has a dedicated R&R creative program to include staff and equipment that provides direction and approval on all creative elements. Creative execution will require integrated efforts between the contractor and NGB/A1Y Creative.

The contractor shall provide supplemental pre and post production support which includes but is not limited to digital voice overs, creative writing, and imagery collection.

UNIT UNIT PRICE MAX AMOUNT

0010 UNDEFINED

Travel

COST

Travel - Travel in support of non-personal services performed in accordance with the attached Statement of work. All reimbursable travel shall be approved by the Contracting Officer's Representative (COR) prior to expenses being incurred.

All travel shall be conducted in accordance with the Joint travel Regulations. All travel arrangement shall be made by the traveler during normal business hours.

No G&A or other overhead shall be changed on Travel - No travel expense in excess of the standard per diem rate or most economical airfare (Economy/Coach) shall be reimbursed without the written approval of the Contracting Officer (KO) in advance of expenses being incurred.

MAX COST

UNIT UNIT PRICE MAX AMOUNT

0011 UNDEFINED

CMRA

FFP

Contractors are required to report all labor hours, regardless of contract type, via one of the four enterprise-wide Contractor Manpower Reporting Applications (eCMRA) at http://www.ecmra.mil/. Information from the eCMRA secure web site is considered to be proprietary in nature when the contract number and contractor identity are associated with the direct labor hours and direct labor dollars. At no time will any data be released to the public with the contractor name and contract number associated with the data.

Contractors and subcontractors are required to input all direct labor data into the appropriate eCMRA tool no later than 31 October for the period of performance of the preceding fiscal year

UNIT UNIT PRICE MAX AMOUNT

1001 UNDEFINED

OPTION Recruiting & Retention Program

FFP

The contractor shall provide and coordinate day-to-day management of R&R program support services. This encompasses planning and execution of each individual task outlined in section 5 of this PWS. The contractor shall provide collaboration, cooperation, and coordination to achieve overall R&R objectives for recruiting and retaining qualified individuals to meet the congressional mandated end-strength.

UNIT UNIT PRICE MAX AMOUNT

1002 UNDEFINED

OPTION Website & Interactive

FFP

The contractor shall operate, maintain, and enhance ANG internal recruiter administrative website, Admin.GoANG.com, accessible through multiple internet browsers and mobile devices.

UNIT UNIT PRICE MAX AMOUNT

1003 UNDEFINED

OPTION Digital Outreach and Advertising

FFP

The contractor shall operate, maintain, and enhance ANG internal recruiter administrative website, Admin.GoANG.com, accessible through multiple internet browsers and mobile devices.

UNIT UNIT PRICE MAX AMOUNT

1004 UNDEFINED

OPTION Local Recruiting and Retention

FFP

The contractor shall provide and execute a comprehensive ANG local advertising and marketing program.

UNIT UNIT PRICE MAX AMOUNT

1005 UNDEFINED

OPTION National & Regional Advertising

FFP

The contractor shall provide and execute a comprehensive ANG national/regional advertising program.

UNIT UNIT PRICE MAX AMOUNT

1006 UNDEFINED

OPTION National/Regional Event Outreach

FFP

The contractor shall provide and execute a comprehensive ANG national/regional event outreach program.

UNIT UNIT PRICE MAX AMOUNT

1007 UNDEFINED

OPTION Lead Processing Program

FFP

The contractor shall execute a comprehensive lead processing program for ANG R&R. Inbound Call Center/Outbound Call Center/Chat Services/Social Media Outreach and Monitoring/Lead Advisory Screening/Lead Nurturing/Lead Fulfillment/Data Collection, Analytics, Research, and Reporting.

UNIT UNIT PRICE MAX AMOUNT

1008 UNDEFINED

OPTION Centers of Influence

FFP

The ANG R&R success is enhanced by individuals who influence applicants and unit members during the decision cycle to either join or remain in the ANG. This program provides mechanism for recognition of those influencers as well as recognition of R&R personnel.

UNIT UNIT PRICE MAX AMOUNT

1009 UNDEFINED

OPTION Creative Support Services

FFP

NGB/A1Y has a dedicated R&R creative program to include staff and equipment that provides direction and approval on all creative elements. Creative execution will require integrated efforts between the contractor and NGB/A1Y Creative.

The contractor shall provide supplemental pre and post production support which includes but is not limited to digital voice overs, creative writing, and imagery collection.

UNIT UNIT PRICE MAX AMOUNT

1010 UNDEFINED

OPTION Travel

COST

Travel - Travel in support of non-personal services performed in accordance with the attached Statement of work. All reimbursable travel shall be approved by the Contracting Officer's Representative (COR) prior to expenses being incurred.

All travel shall be conducted in accordance with the Joint travel Regulations. All travel arrangement shall be made by the traveler during normal business hours.

No G&A or other overhead shall be changed on Travel - No travel expense in excess of the standard per diem rate or most economical airfare (Economy/Coach) shall be reimbursed without the written approval of the Contracting Officer (KO) in advance of expenses being incurred.

UNIT UNIT PRICE MAX AMOUNT

1011 UNDEFINED

OPTION CMRA

FFP

Contractors are required to report all labor hours, regardless of contract type, via one of the four enterprise-wide Contractor Manpower Reporting Applications (eCMRA) at http://www.ecmra.mil/. Information from the eCMRA secure web site is considered to be proprietary in nature when the contract number and contractor identity are associated with the direct labor hours and direct labor dollars. At no time will any data be released to the public with the contractor name and contract number associated with the data.

Contractors and subcontractors are required to input all direct labor data into the appropriate eCMRA tool no later than 31 October for the period of performance of the preceding fiscal year

UNIT UNIT PRICE MAX AMOUNT

2001 UNDEFINED

OPTION Recruiting & Retention Program

FFP

The contractor shall provide and coordinate day-to-day management of R&R program support services. This encompasses planning and execution of each individual task outlined in section 5 of this PWS. The contractor shall provide collaboration, cooperation, and coordination to achieve overall R&R objectives for recruiting and retaining qualified individuals to meet the congressional mandated end-strength.

UNIT UNIT PRICE MAX AMOUNT

2002 UNDEFINED

OPTION Website & Interactive

FFP

The contractor shall operate, maintain, and enhance ANG internal recruiter administrative website, Admin.GoANG.com, accessible through multiple internet browsers and mobile devices.

UNIT UNIT PRICE MAX AMOUNT

2003 UNDEFINED

OPTION Digital Outreach and Advertising

FFP

The contractor shall operate, maintain, and enhance ANG internal recruiter administrative website, Admin.GoANG.com, accessible through multiple internet browsers and mobile devices.

UNIT UNIT PRICE MAX AMOUNT

2004 UNDEFINED

OPTION Local Recruiting and Retention

FFP

The contractor shall provide and execute a comprehensive ANG local advertising and marketing program.

UNIT UNIT PRICE MAX AMOUNT

2005 UNDEFINED

OPTION National & Regional Advertising

FFP

The contractor shall provide and execute a comprehensive ANG national/regional advertising program.

UNIT UNIT PRICE MAX AMOUNT

2006 UNDEFINED

OPTION National/Regional Event Outreach

FFP

The contractor shall provide and execute a comprehensive ANG national/regional event outreach program.

UNIT UNIT PRICE MAX AMOUNT

2007 UNDEFINED

OPTION Lead Processing Program

FFP

The contractor shall execute a comprehensive lead processing program for ANG R&R. Inbound Call Center/Outbound Call Center/Chat Services/Social Media Outreach and Monitoring/Lead Advisory Screening/Lead Nurturing/Lead Fulfillment/Data Collection, Analytics, Research, and Reporting.

UNIT UNIT PRICE MAX AMOUNT

2008 UNDEFINED

OPTION Centers of Influence

FFP

The ANG R&R success is enhanced by individuals who influence applicants and unit members during the decision cycle to either join or remain in the ANG. This program provides mechanism for recognition of those influencers as well as recognition of R&R personnel.

UNIT UNIT PRICE MAX AMOUNT

2009 UNDEFINED

OPTION Creative Support Services

FFP

NGB/A1Y has a dedicated R&R creative program to include staff and equipment that provides direction and approval on all creative elements. Creative execution will require integrated efforts between the contractor and NGB/A1Y Creative.

The contractor shall provide supplemental pre and post production support which includes but is not limited to digital voice overs, creative writing, and imagery collection.

UNIT UNIT PRICE MAX AMOUNT

2010 UNDEFINED

OPTION Travel

COST

Travel - Travel in support of non-personal services performed in accordance with the attached Statement of work. All reimbursable travel shall be approved by the Contracting Officer's Representative (COR) prior to expenses being incurred.

All travel shall be conducted in accordance with the Joint travel Regulations. All travel arrangement shall be made by the traveler during normal business hours.

No G&A or other overhead shall be changed on Travel - No travel expense in excess of the standard per diem rate or most economical airfare (Economy/Coach) shall be reimbursed without the written approval of the Contracting Officer (KO) in advance of expenses being incurred.

UNIT UNIT PRICE MAX AMOUNT

2011 UNDEFINED

OPTION CMRA

FFP

Contractors are required to report all labor hours, regardless of contract type, via one of the four enterprise-wide Contractor Manpower Reporting Applications (eCMRA) at http://www.ecmra.mil/. Information from the eCMRA secure web site is considered to be proprietary in nature when the contract number and contractor identity are associated with the direct labor hours and direct labor dollars. At no time will any data be released to the public with the contractor name and contract number associated with the data.

Contractors and subcontractors are required to input all direct labor data into the appropriate eCMRA tool no later than 31 October for the period of performance of the preceding fiscal year

CONTRACT MINIMUM/MAXIMUM QUANTITY AND CONTRACT VALUE

The minimum quantity and contract value for all orders issued against this contract shall not be less than the minimum quantity and contract value stated in the following table. The maximum quantity and contract value for all orders issued against this contract shall not exceed the maximum quantity and contract value stated in the following table.

MINIMUM

QUANTITY

MINIMUM

AMOUNT

MAXIMUM

QUANTITY

MAXIMUM

AMOUNT

$90,000,000.00

DELIVERY/TASK ORDER MINIMUM/MAXIMUM QUANTITY AND ORDER VALUE

The minimum quantity and order value for each Delivery/Task Order issued shall not be less than the minimum quantity and order value stated in the following table. The maximum quantity and order value for each Delivery/Task Order issued shall not exceed the maximum quantity and order value stated in the following table.

MINIMUM

QUANTITY

MINIMUM

AMOUNT

MAXIMUM

QUANTITY

MAXIMUM

$20,000.00 $15,000,000.00

CLIN DELIVERY/TASK ORDER MINIMUM/MAXIMUM QUANTITY AND CLIN ORDER VALUE

The minimum quantity and order value for the given Delivery/Task Order issued for this CLIN shall not be less than the minimum quantity and order value stated in the following table. The maximum quantity and order value for the given Delivery/Task Order issued for this CLIN shall not exceed the maximum quantity and order value stated in the following table.

CLIN

MINIMUM

QUANTITY

MINIMUM

AMOUNT

MAXIMUM

QUANTITY

CONTRACT MINIMUM/MAXIMUM QUANTITY AND CONTRACT VALUE

The minimum quantity and contract value for all orders issued against this contract shall not be less than the minimum quantity and contract value stated in the following table. The maximum quantity and contract value for all orders issued against this contract shall not exceed the maximum quantity and contract value stated in the following table.

MINIMUM

QUANTITY

MINIMUM

AMOUNT

MAXIMUM

QUANTITY

MAXIMUM

$90,000,000.00

DELIVERY/TASK ORDER MINIMUM/MAXIMUM QUANTITY AND ORDER VALUE

The minimum quantity and order value for each Delivery/Task Order issued shall not be less than the minimum quantity and order value stated in the following table. The maximum quantity and order value for each Delivery/Task Order issued shall not exceed the maximum quantity and order value stated in the following table.

MINIMUM

QUANTITY

MINIMUM

AMOUNT

MAXIMUM

QUANTITY

$20,000.00 $15,000,000.00

CLIN DELIVERY/TASK ORDER MINIMUM/MAXIMUM QUANTITY AND CLIN ORDER VALUE

The minimum quantity and order value for the given Delivery/Task Order issued for this CLIN shall not be less than the minimum quantity and order value stated in the following table. The maximum quantity and order value for the given Delivery/Task Order issued for this CLIN shall not exceed the maximum quantity and order value stated in the following table.

CLIN

MINIMUM

QUANTITY

MINIMUM

AMOUNT

MAXIMUM

QUANTITY

MIN/MAX VALUES

IDIQ Minimum/Maximum Values The minimum dollar value of this IDIQ is $100,000.00 and the maximum dollar value is $90,000,000.00.

Section C - Descriptions and Specifications

PERFORMANCE WORK STATEMENT

PERFORMANCE WORK STATEMENT (PWS)

FOR

AIR NATIONAL GUARD (ANG) RECRUITING AND RETENTION SERVICES

1. General

1.1 Scope of Work: The contractor shall provide all personnel, equipment, tools, materials, supervision, and quality control necessary, except as specified in Paragraph

3.0 as Government Furnished, to perform ANG Recruiting and Retention Services, as defined in this PWS.

1.2 Background: The National Guard Bureau’s Air National Guard Recruiting and Retention Division (NGB/A1Y) provides recruiting and retention related policies, programs, procedures, and guidance to the ANG units within 54 states and territories.

NGB/A1Y’s mission is to recruit and retain quality airmen and maintain congressionally authorized end-strength. Therefore, NGB/A1Y requires a full range of professional support services, advertising and marketing services.

1.3 Period of Performance (PoP). The Period of Performance shall be one (1) Base Year of 12 months and two (2) of 12-month option years.

Base Year: TBD Option Year 1: TBD Option Year 2: TBD

1.4 Place of Performance. The primary place of performance shall be determined on each task order.

1.4.1 Operating Hours. The operating hours shall be determined on each task order.

1.4.2 Recognized Holidays. The contractor shall at all times maintain an adequate work force for the uninterrupted performance of all tasks defined within this PWS. The following are recognized US holidays.

New Year’s Day: January 1st Martin Luther King, Jr.’s Birthday President’s Day Memorial Day Independence Day: July 4th Labor Day Columbus Day

Veteran’s Day: November 11th Thanksgiving Day Christmas Day

1.4.3 Telework. Not Applicable.

1.4.4 Unscheduled Gate / Base Closures. Unscheduled gate closures by the Security Forces may occur at any time causing all personnel entering or exiting a closed installation to experience a delay. This cannot be predicted or prevented. Contractors are not compensated for unexpected closures or delays. Vehicles operated by contractor personnel are subject to search pursuant to applicable regulations. Any moving violation of any applicable motor vehicle regulation may result in the termination of the contractor employee’s installation driving privileges.

1.4.5 Performance of Services During Crisis or Emergency Conditions. In the event of a crisis, services on this contract have been determined as non-essential and do not require continued support during the crisis

1.5 General Information

1.5.1 Air Force Privacy Act Program. Contractor personnel may be exposed to data subject to the Privacy Act of 1974. The Contractor shall ensure all its personnel assigned to perform work under this PWS take appropriate action to prevent disclosure of this information and follow the guidance provided in Air Force Instruction (AFI) 33- 332, Air Force Privacy and Civil Liberties Program, 12 January 2015.

1.5.2 Air Force Messaging. Air Force Manual (AFMAN) 33-152, User Responsibilities and Guidance for Information Systems, 1 June 2012

Chapter 2, Information Systems and End User Devices (entire section)

Section 6.2, Air Force Messaging, (entire section)

Section 6.4, Electronic Message Format, (entire section)

1.5.3 Quality Control (QC). The contractor shall develop and maintain an effective QC Plan (QCP) to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s QCP is the means by which it assures itself that its work complies with the requirements of the contract. As a minimum, the contractor shall develop QC procedures that address the areas identified in Technical Exhibit 1, Performance Requirements Summary. After acceptance of the QCP, the contractor shall obtain the Contracting Officer’s (KO) acceptance in writing of any proposed changes to its QCP. (Reference TE 2, Deliverables Schedule)

1.5.4 Quality Assurance (QA). The Government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and acceptable quality level(s) (defect rate(s)).

1.6 Security Requirements. The contractor shall comply with all applicable installation/facility access and local security policies and procedures, which may be obtained from the Contracting Officer’s Representative (COR). The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by the local installation’s Security Forces, Director of Emergency Services or local Security Office. The contractor shall ensure compliance with all personal identity verification requirements as directed by Department of Defense (DoD), Headquarter Air Force and/or local policy. Should the Force Protection Condition (FPCON) change, the Government may require changes in contractor security matters or processes.

The contractor shall:

a. Comply with the Computer Security Act of 1987 and all DoD and Air Force requirements for access to sensitive, but unclassified information and classified systems.

b. Ensure personnel assigned under this PWS shall have at least a favorably adjudicated National Agency Check with Inquiries (NACI).

c. Provide properly cleared personnel, providing security briefings, and ensuring compliance by its employees with the Government or Contractor security regulations.

d. Comply with all administrative and security requirements to obtain a Common

Access Card (CAC).

e. Obtain Non-secure Internet Protocol Routing Network (NIPRNet) user accounts, as required by the COR.

f. Return of ALL badges (controlled/restricted area, local access, building, etc.) to include CAC (if necessary) and any other government property upon contract completion or when contract personnel no longer requires access to the installation (e.g. quits or the contract is terminated).

g. Coordinate with the site point of contact or sponsoring organization on all security issues and to gain access to the base and all areas necessary to execute this project.

h. Submit a Visit Request to the Chief, Information Protection and/or Security Management Office (SMO) no later than two weeks prior to installation commencement, to allow for crosscheck of all contractor personnel being granted access to any work location. New visit request will be submitted each time there is a change of personnel (additions/deletions) and at each contract renewal

i. Comply with established security procedures for entering an installation and its facilities, including special security procedures for entry to restricted or controlled areas. The government reserves the right to refuse entry to any individual at any work location.

j. Protect DoD information technology resources (e.g. installations, personnel, equipment, electronic media, documents, etc.) from damage, loss, theft or unauthorized physical access. The contractor shall ensure physical security is in accordance with DoDD 5200.28.

k. The contractor’s employees shall become familiar with and obey the regulations of the installation; including fire, traffic, safety and security regulations while on the installation. All contractor employees shall carry proper identification with them at all times.

1.6.1 COMSEC / IT Security. All communications with DoD organizations are subject to communications security (COMSEC) review. All telephone communications networks are continually subject to intercept by unfriendly intelligence organizations. DoD has authorized the military departments to conduct COMSEC monitoring and recording of telephone calls originating from, or terminating at, DoD organizations. Therefore, the contractor is advised that any time contractor place or receive a call they are subject to COMSEC procedures. The contractor shall ensure wide and frequent dissemination of the above information to all employees dealing with DoD information. The contractor shall abide by all Government regulations concerning the authorized use of the Government's computer network, including the restriction against using the network to recruit Government personnel or advertise job openings.

1.6.2 Use of Government Information Systems. Use of Government Information Systems (IS) and access to Government networks is a revocable privilege, not a right.

Users are the foundation of the DoD strategy and their actions affect the most vulnerable portion of the AF’s and ANG’s Enterprise Information (EI). Contractor employees shall have a favorable background investigation or hold a security clearance and access approvals commensurate with the level of information processed or available on the system. Contractor employees shall:

a. Comply with the command's Acceptable Use Policy (AUP) for Government owned IS and sign an AUP prior to or upon account activation.

b. Complete initial and/or annual Information Assurance (IA) training in accordance with Air Force Policy Directive (AFPD) 33-2.

c. Mark and safeguard files, output products, and storage media per classification level and disseminate them only to individuals authorized to receive them with a valid need to know.

d. Protect IS and IS peripherals located in their respective areas in accordance with physical security and data protection requirements.

e. Practice safe network and Internet operating principles and take no actions that threaten the integrity of the system or network.

1.6.3 Information Assurance. The contractor shall ensure that all system(s) or application deliverables meet the requirements of DoD and AF Information Assurance (IA) policy. Furthermore, the contractor shall ensure that personnel performing IA activities obtain, and remain current with DoDI 8570 and Security + certifications.

Applicable Standards and/or References are provided at the end of this document.

1.6.3.1 System IA. For those systems or solutions that will not inherit existing Certification and Accreditation or network security controls, and thus the contract performance will integrate an existing application system consisting of a combination of hardware, firmware and software, which has not previously been Certified and Accredited, then system security assurance is required at all layers of the Transmission Control Protocol/Internet Protocol (TCP/IP) DoD Model. The contractor shall ensure that all system deliverables comply with DoD and AF IA policy, specifically DoDI 8500.2, Information Assurance Implementation, and AFI 33-200, Information Assurance Management.

To ensure that IA policy is implemented correctly on systems, contractors shall ensure compliance with DoD and AF Certification & Accreditation policy, specifically DoDI 8510.01, DoD Information Assurance Certification and Accreditation Process (DIACAP), and AFI 33-210, Air Force Certification and Accreditation Process (AFCAP). The contractor shall also support activities and meet the requirements of DoDI 8520.02, Public Key Infrastructure (PKI) and Public Key (PK) Enabling, in order to achieve standardized, PKI-supported capabilities for biometrics, digital signatures, encryption, identification and authentication.

1.6.3.2 Application IA. For those solutions that will be deployed to Infrastructure as a Service (IaaS), Platform as a Service (PaaS), or similar environments, and thus inherit existing network security controls, application security assurance is required at the Application layer of the TCP/IP DoD Model. The contractor shall ensure that all application deliverables adhere to Public Law 111-383, which states the general need for software assurance. Specifically, the contractor shall ensure that all application deliverables comply with the Defense Information Systems Agency (DISA) Application Security & Development Security Technical Implementation Guide (STIG), which includes the need for source code scanning, the DISA Database STIG, and a Web Penetration Test to mitigate vulnerabilities associated with SQL injections, cross-site scripting, and buffer overflows. The contractor shall also support activities and meet the requirements of DoDI 8520.02, Public Key Infrastructure (PKI) and Public Key (PK) Enabling, in order to achieve standardized, PKI-supported capabilities for biometrics, digital signatures, encryption, identification and authentication.

1.6.3.3 Personnel IA. Personnel performing IA activities are required to obtain, and remain current with, technical and/or management certifications to ensure compliance with DoD 8570.01-M, Information Assurance Workforce Improvement Program, 19 December 2005 (with all current changes)."

1.6.3.4 Protection of System Data. Unless otherwise stated in the PWS, the contractor shall protect system design-related documents and operational data whether in written form or in electronic form via a network in accordance with all applicable policies and procedures for such data, including DoD Regulation 5400.7-R and DoD Manual 5200.01(v1-v4) to include latest changes, and applicable service/agency/ combatant command policies and procedures.

The contractor shall protect system design related documents and operational data at least to the level provided by Secure Sockets Layer (SSL)/Transport Security Layer (TSL)-protected web site connections with certificate and or user ID/password-based access controls. In either case, the certificates used by the Contractor for these protections shall be DoD or IC approved Public Key Infrastructure (PKI) certificates issued by a DoD or IC approved External Certification Authority (ECA) and shall make use of at least 256-bit encryption.

1.6.4 Protection of Personally Identifiable Information (PII). The contractor shall protect all Personally Identifiable Information (PII) encountered in the performance of services in accordance with DFARS 224.103 and DoDD 5400.11, Department of Defense Privacy Program, and DoD 5400.11-R. If a PII breach results from the contractor’s violation of the aforementioned policies, the contractor shall bear all notification costs, call-center support costs, and credit monitoring service costs for all individuals who’s PII has been compromised.

1.6.4.1 CAC Requirements. The Common Access Card (CAC) is the Department of Defense’s (DoD) Federal Personal Identity Verification (PIV) credential. The issuance of a CAC will be based on four criteria; (a) eligibility for a CAC and (b) verification of DoD affiliation from an authoritative data source IAW DoDM 1000.13, V1, DoD Identification (ID) Cards: ID Card Life Cycle, January 2014; (c) completion of background vetting requirements according to the Federal Information Processing Standards Publication 201-2, Personal Identity Verification (PIV) of Federal Employees and Contractors, August 2013, and DoD 5200.2-R, Department of Defense Personnel Security Program, January 1987; and (d) verification of a claimed identity. CAC eligible personnel must be registered in the Defense Enrollment Eligibility Reporting System (DEERS) through either an authoritative personnel data feed from the appropriate Service or Agency or Trusted Associate Sponsorship System (TASS).

1.6.4.2 HSPD-12 Background Investigation Requirements. The contractor will ensure CACs are obtained by all contract or subcontract personnel assigned to work on the Government site and/or requiring access to a DoD network. In accordance with DoDI 5200.46, DoD Investigative and Adjudicative Guidance for Issuing the Common Access Card (CAC), September 2014, a favorably adjudicated National Agency Check with Inquiries (NACI) or equivalent in accordance with revised Federal Investigative Standards is the minimum investigation required for a final credentialing determination for a CAC. The contractor shall make all reasonable efforts to ensure that contractor employees meet CAC eligibility standards upon assignment to the contract and shall be held responsible for delays, failure to meet performance requirements or decreases in efficiency in accordance with the applicable inspection clause.

1.6.4.3 Trusted Associate Sponsorship System (TASS). The contractor is responsible for processing applications for CAC for every contractor employee who deploys with the military force or who has needs to access any government computer network in accordance with Federal Acquisition Regulation (FAR) 52.204-9, "Personal Identity Verification of Contractor Personnel."

The contractor is responsible for managing requests for new or renewal CAC cards in sufficient time to ensure that all contractor employees have them when needed to perform work under this contract. The norm is at least ten calendar days advance notice to the Trusted Agent (TA), unless there are extenuating circumstances approved by the COR or KO.

It is recommend that a "Corporate Facility Security Officer" (FSO) be designated to serve as your firm's single point of contact for Background Investigation (BI), the TASS application process and other CAC and security related matters. If a FSO is not established, each contractor employee requiring a CAC will be required to process their own applications.

CAC applications shall be processed through the TASS. The contractor's FSO or contractor employee shall submit requests for a CAC via email to the designated TASS TA before accessing the TASS website. The TASS TA for this requirement will be:

The government will establish a TASS application account for each CAC Request and will provide each contractor employee a USER ID and Password, via email, to the FSO.

The FSO or contractor employee shall access the TASS account and complete the CAC application (entering/editing contractor information as applicable) at:

https://www.dmdc.osd.mil/tass/.

The FSO or contractor employee will submit completed applications in TASS and will follow up to ensure that the TA is processing the request.

A CAC cannot be issued without evidence that the FSO has initiated a NACI or a personnel security investigation (PSI) equal to or greater in scope than a NACI.

The government will inform the contractor's applicant, via email, of one of the following:

a. Approved.* Upon approval, the information is transferred to the Defense Enrollment Eligibility Reporting System (DEERS) database and an email notification is sent to the contractor with instructions on obtaining their CAC. The contractor proceeds to a Real-Time Automated Personnel Identification System (RAPIDS) station (RAPIDS Site Locator: http://www.dmdc.osd.mil/rsl/).

b. Rejected.* The Government, in separate correspondence, will provide reason(s) for rejection.

c. Returned. Additional information or correction to the application required by the contractor employee.

* The contractor shall maintain records of all approved and rejected applications.

At the RAPIDS station, the RAPIDS Verification Officer will verify the contractor by Social Security Number (SSN) and two forms of identification. Identity source Documents must come from the list of acceptable documents included in Form I-9, OMB No. 115-0136, "Employment Eligibility Verification." Consistent with applicable law, at least one document from the Form I-9 list shall be a valid (unexpired) State or Federal Government-issued picture identification (ID). The Identity documents will be inspected for authenticity and scanned and stored in the DEERS upon issuance of an ID. The photo ID requirement cannot be waived, consistent with applicable statutory requirements. The Verification Officer will capture primary and alternate fingerprints, picture, and updates to DEERS and will then issue a CAC.

Issued CACs shall be issued for the period of performance (current contract year), not the contract end date (inclusive of any options). CACs are validated by the acceptance and issuance of the new Option Year.

The contractor shall return issued CAC's to the TA, COR or DEERS office upon departure or dismissal of each contractor employee. Obtain a receipt for each card and provide to the TA/COR if returned to a DEERS office.

1.6.5 Advanced Distributed Learning Service (ADLS). All contractor employees and associated sub-contractor employees assigned to work on a government site and/or requiring access to a DoD network will be required to register with ADLS at commencement of services in order to complete the necessary training required of them initially and annually for the duration of the contract (i.e., DoD Information Assurance, OPSEC, Security Administration). ADLS website:

https://golearn.csd.disa.mil/kc/rso/login/ADLS_login.asp

1.6.6 Classified Information. Not Applicable.

1.6.7 Visitor Group Security Agreement (VGSA). The contractor shall enter into a long-term visitor group security agreement at each location where contract performance is on an Air Force/Air National Guard installation. This agreement shall outline how the contractor integrates security requirements for contract operations with the Air Force to ensure effective and economical operation on the installation. The agreement shall be executed within the phase-in period by way of the Information Protection Office at each location and include:

a. Security support provided by the Air Force to the contractor shall include but not limited to storage containers for classified information/material, use of base destruction facilities, classified reproduction facilities, use of base classified mail services, security badges, base visitor control, investigation of security incidents, training, base traffic regulations and the use of security forms and conducting inspections required by DoD 5220.22-R, Industrial Security Regulation; Air Force Policy Directive 16-14, Security Enterprise Governance; and Air Force Instruction 31-601, Industrial Security Program Management.

1.6.8 Antiterrorism (AT) Level 1 Awareness Training. All contractor employees, to include subcontractor employees, requiring access Government Installations, Facilities and Controlled Access areas shall complete AT Level I awareness training within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. Certificates of completion for each affected contractor employee and subcontractor employee will be maintained by the COR or Antiterrorism Representative. AT level I awareness training is available at the following website: http://jko.jten.mil (Reference TE 2, Deliverables Schedule)

1.6.9 Information Assurance (IA) / Information Technology (IT) Training and/or Certification. All contractor employees and associated sub-contractor employees shall complete the DoD Information Assurance Awareness Cyber Awareness Challenge before issuance of network access and annually thereafter. All contractor employees performing services involving IA/IT functions shall comply with DoD and Air Force training requirements in DoDD 8570.01, DoD 8570.01-M and AFPD 33-2 within 15 days of the start of contract performance. In accordance with DoD 8570.01-M , DFARS

252.239.7001 and AFM 33-282, contractor employees performing services supporting IA/IT functions shall be appropriately certified upon contract award. The baseline certification as stipulated in DoD 8570.01-M shall be completed upon contract award.

(Reference TE 2, Deliverables Schedule)

1.6.10 OPSEC Requirements/Plan. The contractor shall develop an OPSEC Plan and provide it to the COR or KO within 90 calendar days of contract award to be reviewed and approved by the responsible Government OPSEC officer, per AFI 10-701, Operations Security. This Plan shall include the government's critical information, why it needs to be protected, where it is located, who is responsible for it, and how to protect

it. For the contractor to effectively comply with OPSEC provisions of the contract, the organization will provide the following guidance: (1) Organization’s Critical Information;

(2) Adversaries’ collection threat information as it applies to the organization’s mission and the contract; (3) Operations Security guidance and (4) Specific OPSEC measures the organization requires (as appropriate). http://jko.jten.mil (Reference TE 2, Deliverables Schedule)

1.6.10.1 OPSEC Training. In accordance with AFI 10-701, Operations Security, OPSEC PMs/SMO/SMNCOs/Coordinators will provide OPSEC training or training materials to contract employees within 90 days of employees’ initial assignment to the contract and annually thereafter. General organizational orientations may need to be supplemented by duty-related orientations in the work center targeted toward specific critical information and vulnerabilities associated with the work. Initial training (OPSE 1301 – OPSEC Fundamentals) and refresher training (Security Administration) are both available on the ADLS website. (Reference TE 2, Deliverables Schedule)

1.6.11 Physical Security. Areas controlled by contractor employees shall comply with base Operations Plans/Instructions for Force Protection Conditions (FPCON) procedures, Random Anti-Terrorism Measures (RAMs) and local search/identification requirements. The contractor shall safeguard all government property including controlled forms provided for contractor use. At the close of each work period, Government facilities, equipment and materials shall be secured.

1.7 Key Control. Not Applicable.

1.7.1 Lost / Duplicated Keys. Not Applicable.

1.7.2 Limit Access. Not Applicable.

1.7.3 Lock Combinations. Not Applicable.

1.8 Special Qualifications. The contractor shall have proven experience, expertise, and knowledge of military recruiting and retention support programs.

1.9 Post Award Conference / Periodic Progress Meetings. The contractor agrees to attend any post award conference convened by the KO in accordance with Federal Acquisition Regulations Subpart 42.5. The KO, COR, and other Government personnel, as appropriate, may meet periodically with the contractor to review the contactor’s performance. At these meetings, the Contacting Officer will apprise the contractor of how the Government views the contractor’s performance and the contractor shall apprise the Government of problems, if any, being experienced. The contractor shall resolve outstanding issues raised by the Government. Contractor attendance at these meetings shall be at no additional cost to the Government.

1.10 Contract Manager (CM). The contactor shall designate a CM who shall ensure performance under this contract. The name of this person, and an alternate who shall act for the contractor when the CM is absent, shall be designated in writing to the KO.

The CM or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The CM shall work through the COR, (or the KO if a COR is not assigned), to resolve issues, receive technical instructions, and ensure adequate performance of services. The CM shall ensure that contractor employees do not perform any services outside the scope of the contract without an official modification issued by the KO. The CM shall ensure contractor employees understand that services performed outside the scope of the contract are performed wholly at the expense of the contractor.

1.11 Identification of Contractor Employees. All contractor personnel attending meetings, answering Government telephones and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression that they are Government employees. The contractor shall ensure that all documents or reports produced by contractor personnel are suitably marked as contractor products or that contractor participation is appropriately disclosed. The contractor’s status as a “contractor” shall be predominantly displayed in all correspondence types (to include signature blocks on e-mail) and dealings with Government or non-Government entities/ Contractor personnel shall wear identification badges distinguishing themselves as such. The badges shall have the company name, employee name and the word “contractor” displayed. The contractor shall retrieve all identification media (including vehicle passes) from their employees who depart employment for any reason. All identification media (i.e., badges and vehicles passes) shall be returned to the KO within 14 days of an employee’s departure.

1.12 Combating Trafficking in Persons. The United States Government has adopted a zero tolerance policy regarding trafficking in persons. Contractors and contractor employees shall not engage in severe forms of trafficking in persons during the period of performance of the contract; procure commercial sex acts during the period of performance of the contract; or use forced labor in the performance of the contract. The Contractor shall notify its employees of the United States Government’s zero tolerance policy, the actions that will be taken against employees for violations of this policy. Such actions may include, but are not limited to, removal from the contract, reduction in benefits, or termination of employment. The Contractor shall take appropriate action, up to and including termination, against employees or subcontractors that violate the US Government policy as described at FAR 22.17.

1.13 Contractor Travel. The contractor shall travel to specify locations specified within the Task Orders issued under this contract. The contractor shall be authorized travel expenses consistent with the substantive provisions of the Joint Travel Regulation (JTR) and the limitation of funds specified in this contract. All travel requires COR recommendation for approval and authorization by the KO and COR prior to travel arrangements being made.

The contractor may be required to travel to off-site training locations and to ship training aids to these locations in the performance of this contract. The contractor will be reimbursed for the costs of shipping training aids in accordance with the JTR and limitation of funds in this contract.

1.14 Data Rights. The Government has unlimited rights to all documents/material produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the contractor without written permission from the KO.