Performance_Work_Statement_(PWS)_Mailroom_Support_(2016).docx

PERFORMANCE WORK STATEMENT (PWS)

FOR

Mailroom Support Services

Air National Guard Readiness Center (ANGRC) Receiving & Document Control Center (DCC)

3 November 2015

Joint Base Andrews, MD

1. General

1.1 Scope of Work: The contractor shall provide all personnel, supervision, and any items and services necessary to perform full Air National Guard Readiness Center (ANGRC) DCC and Shipment Receiving and Distribution services located at 3500 Fetchet Ave, Andrews AFB, MD as defined in this Performance Work Statement (PWS). The contractor shall perform the requirements in this PWS and conform to the professional standards identified in this contract, and shall follow all applicable instructions and directives as identified in this PWS. Contractor tasks include, but are not limited to, the following: provide services for receiving, processing, distributing, and dispatching United States Postal Service (USPS) and official mail for all ANGRC supported activities. Contracting personnel will distribute 10,530lbs a year of official mail and 5,020lbs a year of accountable mail. The contractor shall be responsible for receiving and distributing all official inbound and outbound material, sorting, consolidating, and private small parcel delivery companies. The contractor shall prepare all mail for transmission in compliance with the private express statute In Accordance With (IAW) DoD 4525.8M. The contractor shall analyze services available from the Official Mail Center and private small, parcel delivery companies and select most cost efficient mode that will satisfy the delivery requirement. The contractor shall ensure official postage is only used IAW United States Code 39 and the USPS Domestic Mail Manual and safeguard and protect all mail IAW USPS Domestic mail Manual and all administrative communications IAW DoD 4525.8-M and AF Supplement.

1.2 Background: Provide mission critical services for receiving, processing, distributing, and dispatching United States Postal Service (USPS) and official mail. Receives and distributes all official inbound and outbound material, sorting, consolidating, and private small parcel delivery companies.

1.3 Period of Performance (PoP). The Period of Performance shall be one Base Year.

Base: 21 January 2016 through 20 January 2017

1.4 Place of Performance. 3500 Fetchet Avenue, Joint Base Andrews MD 20762. 3501 Fetchet Avenue, Joint Base Andrews MD 20762.

1.4.1 Operating Hours. The contractor shall provide services between the hours of 0730-1630, Monday through Friday except on recognized US holidays or when the Government facility/installation is closed due to local or national emergencies, administrative closings, or similar Government-directed facility/installation closings.

1.4.2 Federally Recognized Holidays. The following are recognized US holidays. The contractor shall not perform services on these days:

New Year’s Day Birthday of Martin Luther King, Jr.

Washington’s Birthday Memorial Day Independence Day Labor Day Columbus Day Veteran’s Day Thanksgiving Day Christmas Day

1.4.2.1. Additional federal holidays or time off declared by the President of the United States or Government employees may be given “59 minutes” early release. In these events, the Contractor personnel shall seek appropriate guidance on duty location from his/her Contractor supervisor. As a courtesy, the contractor should inform the PMO where support will be provided (i.e., contractor’s site).

1.4.2.2. The contractor shall at all times maintain an adequate work force for the uninterrupted performance of all tasks defined within this PWS when the Government facility/installation is not closed for the above reasons. When hiring personnel, the contractor shall ensure the stability and continuity of the work force. The contractor shall provide cleared personnel to ensure that the Document Control Center is manned at all times.

1.4.3 Telework. Telework is not authorized.

1.4.4 Unscheduled Gate / Base Closures. Unscheduled gate closures by the Security Forces may occur at any time causing all personnel entering or exiting a closed installation to experience a delay. This cannot be predicted or prevented. Contractors are not compensated for unexpected closures or delays. Vehicles operated by contractor personnel are subject to search pursuant to applicable regulations. Any moving violation of any applicable motor vehicle regulation may result in the termination of the contractor employee’s installation driving privileges.

1.4.4.1 Contractor shall not report to work on those days the Government or installation is closed due to inclement weather, national emergencies, or other events requiring installation closure. During periods of closure, the Contractor shall work with the Government to determine payment terms; any payments will be subject to CO approval. For official AF or base-level Family Days, or holidays granted by Executive Order, the Government is not liable for the Contractor’s costs incurred for work at the locale affected by the shutdown. In all cases (including normal workdays), when Government personnel are not available in the building/location of work to oversee Contractor activities, Contractor personnel shall leave the premises but are allowed to work at the local Contractor’s office. Costs incurred for work will not be reimbursed, unless the option for alternate work locations is coordinated with the COR and approved by the CO prior to performing the work.

1.4.5 Performance of Services During Crisis or Emergency Conditions. In the event of a crisis, services on this contract have been determined as essential and do require continued support during the crisis.

1.5 General Information

1.5.1 Air Force Privacy Act Program. Contractor personnel may be exposed to data subject to the Privacy Act of 1974. The Contractor shall ensure all its personnel assigned to perform work under this PWS take appropriate action to prevent disclosure of this information and follow the guidance provided in AFI 33-332, Air Force Privacy and Civil Liberties Program, 12 January 2015.

1.5.2 Air Force Messaging. Air Force Manual (AFMAN) 33-152, User Responsibilities and Guidance for Information Systems, 1 June 2012

Chapter 2, Information Systems and End User Devices (entire section)

Section 6.2, Air Force Messaging, (entire section)

Section 6.4, Electronic Message Format, (entire section)

1.5.3 Quality Control (QC). The contractor shall develop and maintain an effective QC Plan (QCP) to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s QCP is the means by which it assures itself that its work complies with the requirements of the contract. As a minimum, the contractor shall develop QC procedures that address the areas identified in Technical Exhibit 1, Performance Requirements Summary. After acceptance of the QCP, the contractor shall obtain the Contracting Officer’s (KO) acceptance in writing of any proposed changes to its QCP. 1.2.4.1. The contractor shall establish and maintain a complete Quality Control Plan to assure that the requirements of the contract are provided as specified. One copy of the contractor's Quality Control Plan shall be provided to the contracting officer, for acceptance, not later than the pre-performance conference. An updated copy must be provided to the contracting officer within 48 hours, within two work days, as changes occur.

1.5.3.1. The plan shall include:

1.5.3.1.1. A description of the inspection system, to cover all services listed on the Services Summary (SS). This description shall include specifics as to the areas to be inspected on both a scheduled and unscheduled basis, frequency of inspections, and the title and organizational placement of the inspectors. Additionally, control procedures for any government provided keys or lock combinations shall be included.

1.5.3.1.2. A description of the methods to be used for identifying and preventing defects in the quality of service performed.

1.5.3.1.3. On-site records of all inspections conducted by the contractor, and necessary corrective action taken. This documentation shall be made available to the government during the term of the contract.

1.5.3.1.4. Methods used for insuring that mail is secure in accordance with DOD4525.8-M/AF SUP 1.

1.5.4 Quality Assurance (QA). According to the Inspection/Acceptance clause, the government will evaluate the contractor's performance under this contract. Government personnel will record all surveillance observations. When an observation indicates defective performance, the Quality Assurance Performance will require the contract manager or representative at the site to initial the observation. The initialing of the observation does not necessarily constitute concurrence with the observation, only acknowledgment that he or she has been made aware of the defective performance. Government surveillance of tasks not listed in the SS, or by methods other than those listed in the SS {such as provided for by the Inspection/Acceptance clause, see FAR 52.212-4(a)}, may occur during the performance period of this contract. Such surveillance will be done according to standard inspection procedures or other contract provisions. Any action taken by the contracting officer as a result of surveillance will be according to the terms of the contract.

1.6 Security Requirements. The contractor shall comply with all applicable installation/facility access and local security policies and procedures, which may be obtained from the Contracting Officer’s Representative (COR). The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by the local installation’s Security Forces, Director of Emergency Services or local Security Office. The contractor shall ensure compliance with all personal identity verification requirements as directed by DoD, HAF and/or local policy. Should the Force Protection Condition (FPCON) change, the Government may require changes in contractor security matters or processes.

The contractor shall:

a. Comply with the Computer Security Act of 1987 and all DoD and Air Force requirements for access to unclassified information systems.

b. Ensure personnel assigned under this PWS shall have at least a Secret clearance/Tier 3 investigation, and be entered in the Joint Personnel Adjudication System (JPAS) showing proper access indoctrination before performing any work under this contract effort.

c. Provide properly cleared personnel, providing security briefings, and ensuring compliance by its employees with the Government or Contractor security regulations.

d. Comply with all administrative and security requirements to obtain a Common Access Card (CAC).

e. Obtain Non-secure Internet Protocol Routing Network (NIPRNet) as required by the COR.

f. Return of ALL badges (controlled/restricted area, local access, building, etc.) to include CAC (if necessary) and any other government property upon contract completion or when contract personnel no longer requires access to the installation (e.g. quits or the contract is terminated).

g. Coordinate with the site POC or sponsoring organization on all security issues and to gain access to the base and all areas necessary to execute this project.

h. Submit a Visit Request via JPAS to the Chief, Information Protection and/or Security Manager SMO no later than two weeks prior to installation commencement, to allow for JPAS crosscheck of all contractor personnel being granted access to any work location. New visit request will be submitted each time there is a change of personnel (additions/deletions) and at each contract renewal.

i. Comply with established security procedures for entering an installation and its facilities, including special security procedures for entry to restricted or controlled areas. The government reserves the right to refuse entry to any individual at any work location.

j. Protect DoD information technology resources (e.g. installations, personnel, equipment, electronic media, documents, etc.) from damage, loss, theft or unauthorized physical access. The contractor shall ensure physical security is in accordance with DoDD 5200.28.

k. The contractor’s employees shall become familiar with and obey the regulations of the installation; including fire, traffic, safety and security regulations while on the installation. All contractor employees shall carry proper identification with them at all times.

l. Facility Clearance Requirements. The contractor must possess or obtain a facility security clearance at the classification level of Secret. Employees must have a Secret clearance to perform duties. The contractor will establish an account with the Department of Defense Central Adjudication Facility (DoDCAF) for processing prior military and civil servant security clearances. If the contractor does not possess a facility clearance the government (Contracting Office) will request one. The contractor shall request security clearances (Submit Clearance Paperwork) for personnel requiring access to classified information within 15 days after receiving a facility clearance or, if the contractor is already cleared, within 15 days after contract award.

1.6.1 COMSEC / IT Security. All communications with DoD organizations are subject to communications security (COMSEC) review. All telephone communications networks are continually subject to intercept by unfriendly intelligence organizations. DoD has authorized the military departments to conduct COMSEC monitoring and recording of telephone calls originating from, or terminating at, DoD organizations. Therefore, the contractor is advised that any time contractor place or receive a call they are subject to COMSEC procedures. The contractor shall ensure wide and frequent dissemination of the above information to all employees dealing with DoD information. The contractor shall abide by all Government regulations concerning the authorized use of the Government's computer network, including the restriction against using the network to recruit Government personnel or advertise job openings.

1.6.2 Use of Government Information Systems. Use of Government Information Systems (IS) and access to Government networks is a revocable privilege, not a right. Users are the foundation of the DoD strategy and their actions affect the most vulnerable portion of the Air Force’s and Air National Guard’s Enterprise Information (EI). Contractor employees shall have a favorable background investigation or hold a security clearance and access approvals commensurate with the level of information processed or available on the system. Contractor employees shall:

a. Comply with the command's Acceptable Use Policy (AUP) for Government owned IS and sign an AUP prior to or upon account activation.

b. Complete initial and/or annual Information Assurance (IA) training IAW AFPD 33-2.

c. Mark and safeguard files, output products, and storage media per classification level and disseminate them only to individuals authorized to receive them with a valid need to know.

d. Protect IS and IS peripherals located in their respective areas in accordance with physical security and data protection requirements.

e. Practice safe network and Internet operating principles and take no actions that threaten the integrity of the system or network.

1.6.3 Protection of Personally Identifiable Information (PII). The contractor shall protect all Personally Identifiable Information (PII) encountered in the performance of services in accordance with DFARS 224.103 and DoDD 5400.11, Department of Defense Privacy Program, and DoD 5400.11-R. If a PII breach results from the contractor’s violation of the aforementioned policies, the contractor shall bear all notification costs, call-center support costs, and credit monitoring service costs for all individuals who’s PII has been compromised.

1.6.3.1. PII Training. All contract personnel will complete PII training within 15 calendar days after contract start date. Certificates of completion for each affected contractor employee will be maintained by the COR. PII training is available at the following website: http://iatraining.disa.mil/eta/piiv2/launchPage.htm

1.6.4. CAC Requirements. The Common Access Card (CAC) is the Department of Defense’s (DoD) Federal Personal Identity Verification (PIV) credential. The issuance of a CAC will be based on four criteria; (a) eligibility for a CAC and (b) verification of DoD affiliation from an authoritative data source IAW DoDM 1000.13, V1, DoD Identification (ID) Cards: ID Card Life Cycle, January 2014; (c) completion of background vetting requirements according to the Federal Information Processing Standards Publication 201-2, Personal Identity Verification (PIV) of Federal Employees and Contractors, August 2013, and DoD 5200.2-R, Department of Defense Personnel Security Program, January 1987; and (d) verification of a claimed identity. CAC eligible personnel must be registered in the Defense Enrollment Eligibility Reporting System (DEERS) through either an authoritative personnel data feed from the appropriate Service or Agency or Trusted Associate Sponsorship System (TASS).

1.6.4.1 HSPD-12 Background Investigation Requirements. The contractor will ensure Common Access Cards (CACs) are obtained by all contract or subcontract personnel assigned to work on the Government site and/or requiring access to a DoD network. In accordance with DoDI 5200.46, DoD Investigative and Adjudicative Guidance for Issuing the Common Access Card (CAC), September 2014, a favorably adjudicated National Agency Check with Inquiries (NACI) or equivalent in accordance with revised Federal Investigative Standards is the minimum investigation required for a final credentialing determination for a CAC. The contractor shall make all reasonable efforts to ensure that contractor employees meet CAC eligibility standards upon assignment to the contract and shall be held responsible for delays, failure to meet performance requirements or decreases in efficiency in accordance with the applicable inspection clause.

a. With this contract requiring members to have a minimum adjudicated Secret their investigation requirements will exceed the HSPD-12 requirement for a CAC.

1.6.4.2 Trusted Associate Sponsorship System (TASS). The contractor is responsible for processing applications for Common Access Cards (CAC) for every contractor employee who deploys with the military force OR who has need to access any government computer network in accordance with FAR 52.204-9, "Personal Identity Verification of Contractor Personnel."

The contractor is responsible for managing requests for new or renewal CAC cards in sufficient time to ensure that all contractor employees have them when needed to perform work under this contract. The norm is at least ten calendar days advance notice to the Trusted Agent (TA), unless there are extenuating circumstances approved by the Contracting Officer's Representative (COR) or Contracting Officer.

It is recommend that a "Corporate Facility Security Officer" (FSO) be designated to serve as your firm's single point of contact for Background Investigation (BI), the TASS application process and other CAC and security related matters. If a FSO is not established, each contractor employee requiring a CAC will be required to process their own applications.

CAC applications shall be processed through the TASS. The contractor's FSO Or contractor employee shall submit requests for a CAC via email to the designated TASS Trusted Agent (TA) before accessing the TASS website. The TASS TA for this requirement will be:

The government will establish a TASS application account for each CAC Request and will provide each contractor employee a USER ID and Password, via email, to the FSO. The FSO or contractor employee shall access the TASS account and complete the CAC application (entering/editing contractor information as applicable) at: https://www.dmdc.osd.mil/tass/.

The FSO or contractor employee will submit completed applications in TASS and will follow up to ensure that the TA is processing the request.

A CAC cannot be issued without evidence that the FSO has initiated a National Agency Check with Written Inquires (NACI) or a personnel security investigation (PSI) equal to or greater in scope than a NACI.

The government will inform the contractor's applicant, via email, of one of the following:

a. Approved.* Upon approval, the information is transferred to the Defense Enrollment Eligibility Reporting System (DEERS) database and an email notification is sent to the contractor with instructions on obtaining their CAC. The contractor proceeds to a Real-Time Automated Personnel Identification System (RAPIDS) station (RAPIDS Site Locator: http://www.dmdc.osd.mil/rsl/).

b. Rejected.* The Government, in separate correspondence, will provide reason(s) for rejection.

c. Returned. Additional information or correction to the application required by the contractor employee.

* The contractor shall maintain records of all approved and rejected applications.

At the RAPIDS station, the RAPIDS Verification Officer will verify the contractor by SSN and two forms of identification. Identity source Documents must come from the list of acceptable documents included in Form I-9, OMB No. 115-0136, "Employment Eligibility Verification." Consistent with applicable law, at least one document from the Form I-9 list shall be a valid (unexpired) State or Federal Government-issued picture identification (ID). The Identity documents will be inspected for authenticity and scanned and stored in the DEERS upon issuance of an ID. The photo ID requirement cannot be waived, consistent with applicable statutory requirements. The Verification Officer will capture primary and alternate fingerprints, picture, and updates to DEERS and will then issue a CAC.

Issued CACs shall be issued for the period of performance (current contract year), not the contract end date (inclusive of any options). CACs are validated by the acceptance and issuance of the new Option Year.

The contractor shall return issued CAC's to the TA, COR or DEERS office upon departure or dismissal of each contractor employee. Obtain a receipt for each card and provide to the TA/COR if returned to a DEERS office.

1.6.5 Advanced Distributed Learning Service (ADLS). All contractor employees and associated sub-contractor employees assigned to work on a government site and/or requiring access to a DoD network will be required to register with ADLS at commencement of services in order to complete the necessary training required of them initially and annually for the duration of the contract (i.e., DoD Information Assurance, OPSEC, Security Administration, Force Protection). ADLS website:

https://golearn.csd.disa.mil/kc/rso/login/ADLS_login.asp

1.6.6 Classified Information. For contracts that require handling or access to classified information, the contractor shall comply with FAR Clause 52.204-2, Security Requirements, including the National Industrial Security Program Operating Manual (DoD 5220.22-M) and applicable updates/changes. This clause involves access to information classified “Secret” and requires contractors to comply with a Visitor Group Security Agreement (VGSA) with all contractor operations located on Air Force/Air National Guard installations in accordance with this PWS. Contract personnel must be entered in the Joint Personnel Adjudication System (JPAS) and vendor will comply with paragraph 1.6h above. A DD 254, DoD Contract Security Classification Specification, is required for all classified contracts. Completion of the Security Administration CBT on ADLS is required.

1.6.7 Visitor Group Security Agreement (VGSA). The contractor shall enter into a long-term visitor group security agreement at each location where contract performance is on an Air Force/Air National Guard installation. This agreement shall outline how the contractor integrates security requirements for contract operations with the Air Force to ensure effective and economical operation on the installation. The agreement shall be executed within the phase-in period by way of the Information Protection Office at each location and include:

a. Security support provided by the Air Force to the contractor shall include but not limited to storage containers for classified information/material, use of base destruction facilities, classified reproduction facilities, use of base classified mail services, security badges, base visitor control, investigation of security incidents, training, base traffic regulations and the use of security forms and conducting inspections required by DoD 5220.22-R, Industrial Security Regulation; Air Force Policy Directive 16-14, Security Enterprise Governance; and Air Force Instruction 31-601, Industrial Security Program Management.

c. Security support requiring joint Air Force and contractor coordination includes packaging classified information, mailing and receiving classified materials; implementing emergency procedures for the protection of classified information, security checks, and internal security controls for protection of classified material and high value pilfer able property. Secret clearance is required for this contract.

d. On base, the long term VGSA may take the place of a Standard Practice Procedure (SPP).

1.6.8 Antiterrorism (AT) Level 1 Awareness Training. All contractor employees, to include subcontractor employees, requiring access Government Installations, Facilities and Controlled Access areas shall complete AT Level I awareness training within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. Certificates of completion for each affected contractor employee and subcontractor employee will be maintained by the COR or Antiterrorism Representative. AT level I (Force Protection) training is available at the ADLS website: https://golearn.csd.disa.mil/kc/rso/login/ADLS_login.asp

1.6.9 Information Assurance (IA) / Information Technology (IT) Training and/or Certification. All contractor employees and associated sub-contractor employees shall complete the DoD Information Assurance Awareness CyberAwareness Challenge before issuance of network access and annually thereafter. All contractor employees performing services involving IA/IT functions shall comply with DoD and Air Force training requirements in DoDD 8570.01, DoD 8570.01-M and AFPD 33-2 within 30 days of the start of contract performance. In accordance with DoD 8570.01-M , DFARS 252.239.7001 and AFM 33-282, contractor employees performing services supporting IA/IT functions shall be appropriately certified upon contract award. The baseline certification as stipulated in DoD 8570.01-M shall be completed upon contract award. IA training can be found at https://golearn.csd.disa.mil/kc/rso/login/ADLS_login.asp.

1.6.10 OPSEC Requirements/Plan. The contractor shall develop an OPSEC Plan and provide it to the COR or KO within 30 calendar days of contract award to be reviewed and approved by the responsible Government OPSEC officer, per AFI 10-701, Operations Security. This Plan shall include the government's critical information, why it needs to be protected, where it is located, who is responsible for it, and how to protect it. For the contractor to effectively comply with OPSEC provisions of the contract, the organization will provide the following guidance: (1) Organization’s Critical Information; (2) Adversaries’ collection threat information as it applies to the organization’s mission and the contract; (3) Operations Security guidance and (4) Specific OPSEC measures the organization requires (as appropriate).

1.6.10.1 OPSEC Training. In accordance with AFI 10-701, Operations Security, OPSEC PMs/SMO/SMNCOs/Coordinators will provide OPSEC training or training materials to contract employees within 90 days of employees’ initial assignment to the contract and annually thereafter. General organizational orientations may need to be supplemented by duty-related orientations in the work center targeted toward specific critical information and vulnerabilities associated with the work. Initial training (OPSE 1301 – OPSEC Fundamentals) and refresher training (Security Administration) are both available on the ADLS website.

1.6.11 Physical Security. Areas controlled by contractor employees shall comply with base Operations Plans/Instructions for Force Protection Conditions (FPCON) procedures, Random Anti-Terrorism Measures (RAMs) and local search/identification requirements. The contractor shall safeguard all government property including controlled forms provided for contractor use. At the close of each work period, Government facilities, equipment and materials shall be secured.

1.7 Key Control. The contractor shall establish and implement methods of making sure that all keys, issued to the contractor by the Government, are not lost or misplaced and are not used by unauthorized persons. The contractor shall not duplicate any keys issued by the government. The contractor shall immediately report to the ANGRC Official Mail Manager (OMM) or designated equivalent, any occurrences of lost or duplicated keys. In the event keys are lost or duplicated, the government will replace the affected lock or locks or perform re-keying, and deduct the cost of such from the monthly payment due the contractor. In the event a master key is lost or duplicated, all locks and keys shall be replaced at the contractor’s expense. The government shall replace all locks and keys and the total cost will be deducted from the monthly payment due the contractor. The contractor shall prohibit the use of keys, issued by the government, by any persons other than the contractor’s employees; and the opening of locked areas by contractor employees to permit entrance of persons other than contractor employees engaged in performance of contract work requirements in those areas.

1.7.1 Lock Combinations. The contractor shall establish and implement methods of ensuring all lock combinations are not revealed to unauthorized persons. The contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. The contractor shall control access to all government provided lock combinations, to preclude unauthorized entry. The contractor is not authorized to record lock combinations without written approval by the government Program Manager. Records with written combinations to authorized secure storage containers, secure storage rooms, or certified vaults, shall be marked and safeguarded at the highest classification level as the classified material maintained inside the approved containers. These procedures shall be included in the contractor’s QC Plan.

1.8 Special Qualifications. N/A

1.9 Post Award Conference / Periodic Progress Meetings. The contractor agrees to attend any post award conference convened by the KO in accordance with Federal Acquisition Regulations Subpart 42.5. The KO, Contracting Officer’s Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contactor’s performance. At these meetings, the Contacting Officer will apprise the contractor of how the Government views the contractor’s performance and the contractor shall apprise the Government of problems, if any, being experienced. The contractor shall resolve outstanding issues raised by the Government. Contractor attendance at these meetings shall be at no additional cost to the Government.

1.10 Contract Manager (CM). The contactor shall designate a CM who shall ensure performance under this contract. The name of this person, and an alternate who shall act for the contractor when the CM is absent, shall be designated in writing to the KO. The CM or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The CM shall work through the COR, (or the KO if a COR is not assigned), to resolve issues, receive technical instructions, and ensure adequate performance of services. The CM shall ensure that contractor employees do not perform any services outside the scope of the contract without an official modification issued by the KO.

1.10.1. The CM shall ensure contractor employees understand that services performed outside the scope of the contract are performed wholly at the expense of the contractor. The contract manager or alternate shall be available within 2 hours, to meet on the installation during normal duty hours, 8:00 a.m. to 4:30 p.m., with government personnel designated by the contracting officer to discuss problem areas.

1.10.2. The contractor shall not employ persons on this contract who are identified to the contractor by the contracting officer, as a potential threat to the health, safety, security, general well-being or operational mission of the installation and its population. Employees previously relieved of postal duties for cause are also restricted from employment.

1.10.3. The contractor shall not employ any person who is an employee of the United States Government, if employing that person would create a conflict of interest. Additionally, the contractor shall not employ any person who is an employee of the Department of the Air Force, either military or civilian, unless such person seeks and receives approval in accordance with DoD 5500-7R. Joint Ethics Regulation (JER). The contractor shall not employ any person who is an employee of the Department of the Air Force, if such employment would be contrary to the policies contained in AFI 64-106, Air Force Industrial Labor Relations Activities.

1.10.4. The contractor is cautioned that off-duty active military personnel hired under this contract may be subject to permanent change of station (PCS), change in duty hours, or deployment. Military Reservists and National Guard members may be subject to recall to active duty. The abrupt absence of these personnel could adversely affect the contractor’s ability to perform. Their absence at any time shall not constitute an excuse for non-performance under this contract.

1.10.5. The contractor will ensure that the DCC is manned at all times. In the event the contract personnel are unable to report, the contractor will ensure at least one replacement is available for duty.

1.11 Identification of Contractor Employees.

1.11.1. All contractor personnel attending meetings, answering Government telephones and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression that they are Government employees.

1.11.2. The contractor shall ensure that all documents or reports produced by contractor personnel are suitably marked as contractor products or that contractor participation is appropriately disclosed. The contractor’s status as a “contractor” shall be predominantly displayed in all correspondence types (to include signature blocks on e-mail) and dealings with Government or non-Government entities/ Contractor personnel shall wear identification badges distinguishing themselves as such. The badges shall have the company name, employee name and the word “contractor” displayed.

1.11.3. The contractor shall retrieve all identification media (including vehicle passes) from their employees who depart employment for any reason. All identification media (i.e., badges and vehicles passes) shall be returned to the KO within 14 days of an employee’s departure.

1.11.4. Contract personnel shall present a neat appearance and be easily recognized. They must wear distinctive badges, which contain the company name and employee name. Contractor employment requirements shall include physical ability to lift up to 50 pounds per lift.

1.12 Combating Trafficking in Persons. The United States Government has adopted a zero tolerance policy regarding trafficking in persons. Contractors and contractor employees shall not engage in severe forms of trafficking in persons during the period of performance of the contract; procure commercial sex acts during the period of performance of the contract; or use forced labor in the performance of the contract. The Contractor shall notify its employees of the United States Government’s zero tolerance policy, the actions that will be taken against employees for violations of this policy. Such actions may include, but are not limited to, removal from the contract, reduction in benefits, or termination of employment. The Contractor shall take appropriate action, up to and including termination, against employees or subcontractors that violate the US Government policy as described at FAR 22.17.

1.13 Contractor Travel. N/A

1.14 Data Rights. N/A

1.15 Organizational Conflicts of Interest (OCI). The contractor and subcontractor personnel performing services under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent OCIs, as defined in FAR Subpart 9.5. The contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO and in the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may affect other remedies as he or she deems necessary, including prohibiting the contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.16 Phase In / Phase Out Periods. To minimize any decreases in productivity and to prevent possible negative impacts on additional services, the contractor shall have personnel on board, during the 15 day phase in/ phase out periods. During the phase in period, the contractor shall become familiar with performance requirements in order to commence full performance of services on the contract start date.

2. Definitions and Acronyms. This section includes all applicable definitions and acronyms utilized in this PWS.

CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

CONTRACTING OFFICER (KO). A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government designated by the KO to monitor contractor performance. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

DELIVERABLE. Anything that can be physically delivered and includes non-manufactured things such as meeting minutes or reports.

KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.

WORK WEEK. Monday through Friday, unless specified otherwise.

ACCOUNTABLE MAIL. Parcel or flats being sent via USPS as certified return receipt and/or registered mail.

AUTHENTICATE. Signature, initials, or affixing an official seal.

AUTHORIZED AGENT. A person designated in writing by an authorized Postal Service Center (PSC) user to receive mail for the authorized user in the user's absence.

ANGRC MAILROOM. Old term for new Receiving and Document Control Center (DCC).

BITS. Base Information Transfer System.

CERTIFIED MAIL. A special service that provides the sender with a receipt at the time of mailing; a record of delivery is kept at the post office of address. This type of mail must be sent at the regular First-Class Mail or Priority Mail rate. It is dispatched and handled in transit as ordinary mail. There are additional fees for return receipt. (Compare with registered mail and Delivery Confirmation.) A record is not kept at the post office where it is mailed. If lost, it cannot be traced.

CONSOLIDATED MAIL. Two or more pieces of mail placed in one container for direct mailing to one addressee, one installation, or more than one installation served by the same mail center.

DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with it in the Services Summary (SS).

DIRECTORATE MAIL. Directory mail that has been properly endorsed.

DIRECTORY MAIL. Mail that cannot be delivered as addressed, because it bears an incomplete or incorrect address.

ENDORSE. Writing, labeling, or stamping mail to indicate the status of the mail, or the status of the addressee. Endorsements provide information, explain condition of a piece of mail, or return or reroute a piece of mail.

FARM. Functional Area Records Manager – Serves as the point of contact within an organization, and monitors the program of their unit or functional area, and serves as liaison with the agency RM.

FOA. Field Operating Agency

GENERAL DELIVERY. Mail delivered at a PSC intended primarily for transients and customers who are not permanently located, or who prefer not to use mail delivery receptacles.

LOT. The total number of service outputs in a surveillance period, as defined in the Performance Requirements column of the Service Summary (SS).

MAIL. Letters, parcels, financial documents; and instruments and administrative communications sent and delivered through the USPS or the Air Force internal distribution system, and small parcel delivery companies.

MINOR MAINTENANCE. Preventive maintenance or repair that can be accomplished without special tools or skilled technical expertise.

NET. Not Earlier Than.

NLT. Not Later Than.

OVERSIZED. An item that will not fit into a mail receptacle, or would fit if folded, but folding would damage the contents.

PERFORMANCE REQUIREMENT. The point that divides acceptable and unacceptable performance. In the case of surveillance by random sampling, the performance requirement is the maximum number of defectives in the random sample chosen that may occur before the government will affect the price computation system, in accordance with the Services Summary and the Inspection of Services clause. When the method of surveillance is other than random sampling, the performance requirement is the number of defectives, or maximum percent defective in the lot, before the government will affect the price computation system, in accordance with the Services Summary and the Inspection of Services clause.

PITCH. A term meaning to put or place mail into a receptacle, bin, shelf, or other distribution or temporary storage area.

POSTAL SERVICE CENTER (PSC). A facility through which mail is delivered to authorized PSC users by delivery receptacles or general delivery, without regard to unit of assignment.

QUALITY ASSURANCE. Those actions taken by the Government to assure services meet the requirements of the PWS.

QUALITY ASSURANCE PERSONNEL (QAP). A Government employee responsible for surveillance of contractor performance.

QUALITY CONTROL. Those actions taken by a contractor to control the performance of services, so that they meet the requirements of the PWS.

RC. RECORDS CUSTODIAN – Person designated within an office of record, to manage the internal record-keeping program, having guardianship and control of records.

REGISTERED MAIL. The most secure service the USPS offers. It incorporates a system of receipts to monitor mail movement from the point of acceptance to delivery.

RETURN RECEIPT. A postal service available only on registered, certified, or numbered insured mail. USPS Domestic Return Receipt (PS Form 3811) shows to whom and when mail is delivered and is used only when the mailer must have proof of delivery or date of delivery.

SAMPLE. A sample consists of one or more service outputs drawn from a lot. The number of outputs in the sample is the sample size.

SAMPLING GUIDE. The part of the surveillance plan that contains all the information needed to perform a random sample.

SMALL PARCELS. Parcels weighing 70 pounds or less.

SMALL PARCEL DELIVERY COMPANY. A company other than the USPS that delivers parcels of 70 pounds or less.

UNDELIVERABLE MAIL. Mail that is incorrectly addressed which cannot be delivered to any directorate, or personal mail not addressed to an authorized PSC user.

USPS. United States Postal Service.

USC. United States Code

3. Government Furnished Property, Material, Equipment and Services (GFP/M/E/S): The Government will provide the property, material, equipment, and/or services listed below solely for the purpose of performance under this contract:

3.1 Property: The Government will furnish the necessary workspace for the contractor to perform services outlined in this PWS to include desk space, telephones, computers and other items necessary to maintain an office environment. The government shall furnish, or make available, facilities described in Appendix 2. Government facilities have been inspected for compliance with the Occupational Safety and Health Act (OSHA). No hazards have been identified for which work-a-rounds have been established. Should a hazard be subsequently identified, the government corrects OSHA hazards according to base-wide government developed and approved plans of abatement, taking into account safety and health priorities. A higher priority for correction will not be assigned to the facilities provided hereunder, merely because of this contracting initiative. Unidentified conditions do not guarantee possible hazards do not exist, or that work-around procedures will not be necessary, or that facilities, as furnished, will be adequate to meet the responsibilities of the contractor. Compliance with the OSHA and other applicable laws and regulations for the protection of employees, is exclusively the obligation of the contractor. Further, the government will assume no liability or responsibility for the contractor’s compliance or noncompliance with such requirements, with the exception of the aforementioned requirement to make corrections according to approved plans of abatement, subject to base-wide priorities. Before any modification of the facilities, performed by the contractor at his or her expense, the contractor must give the contracting officer documentation describing, in detail, the modification requested. No alterations to the facilities shall be made without specific written permission from the contracting officer. In the case of alternations necessary for compliance with the OSHA, such permission shall not be unreasonably withheld. The contractor shall return the facilities to the government in the same condition as received, fair wear and tear and approved modifications accepted. These facilities shall be used only in the performance of this contract.

3.2 Materials: The government shall furnish an initial inventory of materials as listed in Appendix 2.2.