Technical_Exhibit_1_-_PRS_-_(Final) _W9124M-16-R-0006 _11_Feb_16.pdf

Technical Exhibit 1 Performance Requirements Summary (PRS) Matrix.

Required Services

Performance Standard Acceptable Quality Level (AQL)

Method of Surveillance

Incentive (Positive and/or Negative)

# 1. Mowing Services in Improved Areas IAW PWS Para #3.2.1.

Contractor shall ensure Mowing Services in Improved Areas listed in TE 2 shall be mowed at a height between 1-1/2 inches to 2 inches and grass shall have a uniform height, free of scalping, rutting and uneven and rough cutting. Uneven cutting, plowing, or gouging of the soil, is not permitted.

Grass clippings shall be removed or uniformly distributed over the mowed area, and shall not be windrowed or deposited in piles or clumps.

The contractor shall remove all grass clippings from sidewalks and other paved areas the same day the mowing is performed.

2% Deviation from performance Standard;

% calculated by dividing the number of defects by the number of observations

Random Sampling Customer Complaints;

Inspections and complaint validations

Contractor compliance rate shall be utilized as objective evidence of contract compliance and documented into the CPAR System.

# 2. Edging Services in Improved Areas IAW PWS Para #3.2.2.

Contractor shall edge all sidewalks, driveways, street edges, curbs, and other concrete (except against asphalt edges) located in the improved areas to present a neat appearance.

Edging shall create a ½-inch wide and 1-inch deep clear zone immediately adjacent to the paved surface. Edged lines shall be neat and clean, and shall be free of scalping, rutting and uneven and rough cutting.

Remove all edging debris the same day that edging is performed and deposit off post at his/her expense.

Edging will be performed once a month and will be accomplished during the first mowing cycle of the month.

2% Deviation from performance Standard;

% calculated by dividing the number of defects by the number of observations

Random Sampling Customer Complaints;

Inspections and complaint validations

Contractor compliance rate shall be utilized as objective evidence of contract compliance and documented into the CPAR System

# 3. Trimming Services in Improved Areas IAW PWS Para #3.2.3.

Contractor shall trim grass and weeds in flowerbeds around trees, shrubs, buildings, fences, poles, posts, fire hydrants, parking lot bumpers, boulders, and all other fixed objects that project above the ground.

Trimming shall include removal of all vegetation from cracks in sidewalks, driveways, and curbs and gutters.

Grass or weeds shall be trimmed to the same height as the adjacent mowed grass.

Trimming work shall be performed concurrently with mowing the adjacent grass. Contractor shall remove all trimming debris the same day that trimming is performed.

Plants damaged by trimming dies or becomes unhealthy, the Contractor shall replace the damaged plant with a plant of the same size and type at no additional cost to the Government.

Plants replacement shall be performed within 15 days of the date the contractor is notified to replace the plant.

2% Deviation from performance Standard;

% calculated by dividing the number of defects by the number of observations

Random Sampling Customer Complaints;

Inspections and complaint validations

Contractor compliance rate shall be utilized as objective evidence of contract compliance and documented into the CPAR System

# 4. Debris, Leaves, and Litter Removal from Improve Areas Grounds IAW PWS Para #3.2.4.

Contractor shall remove debris, leaves, and litter from the grounds, areas where trees and plants are present, remove leaves, pine straw, moss, palm fronds, light limbs, etc.

during the mowing cycle.

Litter shall be collected and removed before mowing operation begins.

Natural debris shall be removed from improved grounds as required.

2% Deviation from performance Standard;

% calculated by dividing the number of defects by the number of observations

Random Sampling Customer Complaints;

Inspections and complaint validations

Contractor compliance rate shall be utilized as objective evidence of contract compliance and documented into the CPAR System

# 5. Mowing Services in Semi- Improved Areas IAW PWS Para #3.3.1.

Contractor shall ensure Mowing Services in Semi-Improved Areas listed in TE 2 shall be mowed at a height between 1-1/2 inches to 2 inches and grass shall have a uniform height, free of scalping, rutting and uneven and rough cutting. Uneven cutting, plowing, or gouging of the soil, is not permitted.

Contractor shall remove all grass clippings from sidewalks and other paved areas the same day the mowing is performed. Ditches must be mowed and/or trimmed completely, whether to the existing water line or to grade during each cycle, regardless of water retention or moisture content.

2% Deviation from performance Standard;

% calculated by dividing the number of defects by the number of observations

Random Sampling Customer Complaints;

Inspections and complaint validations

Contractor compliance rate shall be utilized as objective evidence of contract compliance and

# 6. Trimming Services in Semi- Improved Areas IAW PWS Para #3.3.2.

Contractor shall trim grass and weeds around trees, shrubs, buildings, fences, poles, posts, fire hydrants, parking lot bumpers, boulders, and all other fixed objects that project above the ground.

Grass or weeds shall be trimmed to the same height as the adjacent mowed grass. Repair any damages to trees and shrubs caused by trimming.

Plants damaged by contactor trimming, dies or becomes unhealthy, the contractor shall replace the damaged plant with a plant of the same size and type at no additional cost to the Government.

Plant replacement shall be performed within 15 days of the date the contractor is notified to replace the plant.

Contractor shall remove all grass clippings from sidewalks and other paved areas the same day the mowing is performed.

2% Deviation from performance Standard;

% calculated by dividing the number of defects by the number of observations

Random Sampling Customer Complaints;

Inspections and complaint validations

Contractor compliance rate shall be utilized as objective evidence of contract compliance and documented into the CPAR System

# 7. Debris, Leaves, and Litter Removal from Semi-Improved Areas Grounds IAW PWS Para #3.2.4.

Contractor shall remove debris, leaves, and litter from the grounds, areas where trees and plants are present, remove leaves, pine straw, moss, palm fronds, light limbs, etc.

during the mowing cycle.

Litter shall be collected and removed before mowing operation begins.

Natural debris shall be removed from improved grounds as required.

2% Deviation from performance Standard;

% calculated by dividing the number of defects by the number of observations

Random Sampling Customer Complaints;

Inspections and complaint validations

Contractor compliance rate shall be utilized as objective evidence of contract compliance and documented into the CPAR System

#8. Airfields Services IAW PWS Para #3.4.

Contractor shall cut grass on the Airfield areas to a uniform height between 3 inches to 3-1/2 inches.

Grass on Airfield areas around the markers, lights, and other aerial visibility targets shall be cut and trimmed to a uniform height of 2 inches.

2% Deviation from performance Standard;

% calculated by dividing the number of defects by the number of observations

Random Sampling Customer Complaints;

Inspections and complaint validations

Contractor compliance rate shall be utilized as objective evidence of contract compliance and documented into the CPAR System

#9. Unimproved Areas Services IAW PWS Para# 3.5.

Contractor shall mow unimproved grounds twice annually during the growing season as ordered by the Government.

Vegetation shall be mowed to a height of 2 inches from the roadways to the firing lines. Vegetation shall be mowed to a height of 4 inches from the firing lines to wood lines.

Vegetation surrounding the obstacles shall be trimmed to the same height as the adjacent mowed grass.

Trimming work shall be performed concurrently with mowing the adjacent grass.

2% Deviation from performance Standard;

% calculated by dividing the number of defects by the number of observations

Random Sampling Customer Complaints;

Inspections and complaint validations

Contractor compliance rate shall be utilized as objective evidence of contract compliance and

#10. Fort Stewart Cemeteries Services IAW PWS Para#3.6

Contractor shall mow grass at a height of 1-1/2 to 2 inches. Grass cutting shall include litter/debris removal (include small animals, fewer than 10 pounds, in way of mowing), preparation of area, trimming, and cleanup.

Leaves, pine straw, grass clippings, limbs, debris, etc. shall be removed or mulched when visible after mowing.

All trash and debris shall be disposed at an off-base location in accordance with existing local, state, and federal laws.

No tractors, batwings, bush hogs, flail mowers or other heavy equipment shall be allowed in the Cemeteries.

String trimmers shall not be allowed to make contact with existing graves or headstones.

Care shall be used to ensure no damage to existing grave sites or head stones. In the event damage occurs, Contractor must contact the COR within 24 hours of occurrence.

2% Deviation from performance Standard;

% calculated by dividing the number of defects by the number of observations

Random Sampling Customer Complaints;

Inspections and complaint validations

Contractor compliance rate shall be utilized as objective evidence of contract compliance and documented into the CPAR System

#11. Customer Business Relations IAW PWS Para 2.1.13.

Contractor shall manage the timeliness, completeness and quality of problem identification to a degree acceptable to the Government.

Contractor shall assure customer satisfaction and professional and ethical behavior of all Contractor personnel.

Zero Deviation from performance standard

Review of customer submitted DA Form 5477, Customer Complaint Record.

All COR validated complaints submitted via DA Form 5477 must be immediately addressed by Contractor.

Contractor compliance rate shall be utilized as objective evidence of contract compliance and documented into the CPAR System

#12. Provide central point of contact IAW PWS Para 2.1.12.1.

The Project Manager or the alternate Project Manager shall be available after normal duty hours to serve as the central point of contact for Contractor operations.

Periodic Inspections Validated complaints unaddressed by the contractor will be referred to the KO for further action.

#13. Provide QCP IAW PWS# Para(s)

2.1.8 & 4.2.

Contractor shall develop and maintain a Quality Control Plan (QCP) acceptable to the Government within 30 days of award. After initial submission all other changes shall be submitted within 5 days.

Zero Deviation from

100% Inspection

Non-conforming services will result in Non- Conforming Reports issued to Contractor and potential negative CPARS report

#14. Employees Standard of Conduct IAW PWS Para 2.1.12.4

Contractor shall ensure employee conduct complies with 41 U.S.C. 423 Procurement Integrity.

Contractor shall remove, from the job site, any employee for reasons of misconduct or security. Contractor employees must avoid improper influence in the execution of their duties under the contract

100 % Inspection Non-conforming in Non- Conforming Reports issued and a potential negative CPARS narrative

# 15. Contractor Damages IAW PWS Para 3.1.4.

Contractor provided services damages that occurs to any Government owed property (buildings, lighting, markers, roadways, parking lots, turfed areas, etc.) as a result of employee negligence or faulty equipment, damage will be repaired by the Contractor at no cost to the Government, as directed by the KO.

Contractor shall notify the COR and shall return the damaged area to its previous condition within 48 hours of occurrence.

Periodic Inspections Non-conforming in Non- Conforming Reports issued to Contractor and potential equitable adjustment by the Contracting Officer

#16. Specialize Training and Security Training IAW PWS Para (s) 2.2.1.4 & 2.2.3.1.

Contractor shall ensure that the licenses/certificates and training of contractor personnel are kept current.

Copies of these licenses/ certifications will be provided to the Contracting Officer upon award of the contract.

Certification or licensure documentation for new Contractor personnel shall be filed with the Contracting Officer, or COR, within 24 hours prior to performance of service by any Contractor personnel.

100 % Inspection Non-conforming in Non- Conforming Reports issued to Contractor and potential invoice payment denial