PWS_Laundry.pdf

PERFORMANCE WORK STATEMENT (PWS)

Laundry Services

McCrady Training Area (FOB Palmetto)

13-22 August 2018

Laundry Service Index

SECTION

1. General

1.1 Description of Services/Introduction

1.2 Back round

1.3 Objectives

1.4 Scope

1.5 Period of Performance

1.6 General Information

1.6.1 Quality Control

1.6.2 Quality Assurance

1.6.3 Recognized Holidays

1.6.4 Operating Hours

1.6.5 Place of Performance

1.6.6 Type of Contract

1.6.7 Security Requirements

1.6.7.1 Physical Security

1.6.7.2 Key Control

1.6.8 RESERVED

1.6.9 Post Award Conference/Periodic Progress Meetings

1.6.10 Contracting Officer Representative (COR)

1.6.11 Key Personnel

1.6.12 Identification of Contractor Employees

1.6.13 RESERVED

1.6.14 RESERVED

1.6.15 Data Rights

1.6.16 Organizational Conflict of Interest

1.6.17 Phase in/Phase out Period

1.6.18 Installation Access

Part 2 Definitions and Acronyms Part 3 Government Furnished Items and Services Part 4 Contractor Furnished Items and Responsibilities Part 5 Specific Tasks Part 6 Applicable Publication Part 7 Technical Exhibit Listing

Part 1

General Information

1. GENERAL: This is a non-personnel services contract to provide laundry service for 260 personnel conducting training exercise(Steppe Eagle) on Fob Palmetto located on McCrady Training Site. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1. Description of Services: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform laundry service as defined in this Performance Work Statement (PWS) except for those items specified as government furnished property and services. The contractor shall perform to the standards in this contract.

1.2. Background: . The service listed herein are temporary measures for a Period of Performance: 13-22 August. All laundry will be picked up and dropped off three times (13th, 16th and 19th ) and returned to McCrady Training Area (FOB Palmetto)within 72 hours

1.3 Objectives: The following laundry services requirements are needed for Military personnel on McCrady Training Area (FOB Palmetto). The contractor shall pick up and drop off laundry on the 13th 16th and 19th of August with a turnaround time of 72 hours.

1.4 Scope: The contract shall include all functions, tasks, requirements and responsibilities inherent in a laundry service. The Contractor shall receive, account for, process, and return all articles. The Contractor shall establish and maintain an automated system of records to accurately quantify all work performed and shall prepare all administrative correspondence and reports incidental to the work covered by the contract. The Contractor shall assure that costs of only authorized work of AR 210- 130 are billed to the Government.

1.5 Period of Performance: The Period of Performance 13-22 August 2018

1.6 General Information: The Contractor shall furnish all financing, labor, supervision, materials, supplies, tools, equipment, facilities, pickup and delivery service, insurance, and any other requirements necessary.

1.6.1 Quality Control The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality control program is the means by which he assures himself that his work complies with the requirement of the contract.

The Quality Control Plan (QCP) is to be delivered within 30 days after contract award and within five (5) working days when changes are made thereafter. After acceptance of the quality control plan the contractor shall receive the contracting officer’s acceptance in writing of any proposed change to his QC system.

1.6.2 Quality Assurance Those actions taken by the Government to assure services meet the requirements of the PWS and contract clauses relating to quality and performance. The Government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.6.3 Recognized Holidays the customer service area shall not be open, and drop-off and pick-ups are not required on the following legal public holidays:

New Year’s Day January 1 Martin Luther King Mr.’s Birthday Third Monday in January President’s Day Third Monday in February Memorial Day Last Monday in May Independence Day July 4 Labor Day First Monday in September Columbus Day Second Monday in October Veteran’s Day Fourth Thursday in November Thanksgiving Day Fourth Thursday in November Christmas December 25

1.6.4 Operating Hours: The contractor is responsible for conducting business between the hours of 8AM To 6PM Monday thru Friday except Federal holidays. The contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS.

1.6.5 Place of Performance Drop-off, pick-up, and customer service areas operations will be performed at ( FOB Palmetto) on McCrady Training Area. All laundry service performed under this contract will be at a contractor facility off the Fort Jackson/ McCrady installation.

1.6.6 Type of Contract Type of contract will be a Fixed Price Indefinite Delivery Indefinite Quantity (IDIQ) contract.

1.6.7 Security Requirements Contractors or their sub-contractors must have background checks on all employees and subcontractors providing services on the Fort Jackson / McCrady installation under awarded contract. The background check must include at a minimum a nationwide and local and state background records check. The checks must be conducted prior to providing any service inside any federal facility. If the contractor has already conducted background checks on his or subcontracted employees the report cannot be more than a year old.

1.6.7.1 Physical Security The contractor shall be responsible for safeguarding all government equipment, information, and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured.

1.6.7.2 Key Control. The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the Quality Control Plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the Contracting Officer.

1.6.7.2.1 Lost keys shall be reported to the COR and the KO. In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the Contracting Officer, re-key or replace the affected lock or locks. In the event a master key is lost or duplicated, the contractor will be responsible for replacement of all locks and keys for that system/facility.

1.6.7.2.2 The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer.

1.6.8 Special Qualifications: N/A

1.6.9 Post Award Conference/Periodic Progress Meetings. The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5.

The contracting officer, Contracting Officers Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the contracting officer will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced.

Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.6.10 Contracting Officer’s Representative (COR). Authorized representative of the Contracting Officer specifically appointed in writing to perform specific, limited contract administration functions. The COR will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract, perform inspections necessary in connection with contract performance, maintain written and oral communications with the Contractor concerning technical aspects of the contract, issue written interpretations of technical requirements, including Government drawings, designs, specifications, monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies, coordinate availability of government furnished property.

A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the contract.

1.6.11 Key Personnel The follow personnel are considered key personnel by the government, Contract Manager and Alternate Contract Manager. The contractor shall provide a Contract Manager who shall be responsible for the performance of the work.

The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the contracting officer. The Contract Manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The Contract Manager or alternate shall be available between 8:00 a.m. to 6:00 p.m. Monday thru Friday except Federal holidays or when the government facility is closed for administrative reasons.

1.6.12 Identification of Contract Employees: All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed. The Contractor shall furnish Contractor’s manager and supervisors with name tags and identification cards indicating, as a minimum, the company name, employee’s last name, and job title.

1.6.13 RESERVED

1.6.14 RESERVED

1.6.15 Data Rights: The Government has unlimited rights to all documents/material produced under this contract. All documents and materials produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government.

These documents and materials may not be used or sold by the contractor without written permission from the Contracting Officer. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.6.16 Organizational Conflict of Interest: Contractor and subcontractor personnel performing work under this contract are not authorized to receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5.

The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation has taken place.

1.6.17 Installation Access Based on recent guidance from the Secretary of the Army and COS Army, Senior Commanders and supporting garrison leadership are not authorized to grant unescorted installation access without the required identity proofing and vetting using the National Crime Information Center Interstate Identification Index

(NCIC-III).

Civilian personnel requesting access must have a valid reason to be on the federal installation, be sponsored by a DOD Civilian/military card holder, and be favorably vetted against the FBI's database. Once these conditions have been met, the Government will issue credentials in the form of either a pass or DOD identification card from the DBIDS System that the Government currently has in place. (Defense Biometric Identification System).

Personnel not affiliated with DOD and/or not vetted against NCIC-III or for a short term visit, must escorted while on the installation.

National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) Criteria for Denial.

Army Senior Commanders will, in the absence of an approved waiver, deny uncleared individuals unescorted access to the installation based on the results of the NCIC-III and TSDB checks that contain credible derogatory information indicating that the individual may present a threat to the good order, discipline, or health and safety on the installation. Such derogatory information includes, but is not limited to, the following:

1. The NCIC-III contains criminal arrest information about the individual that causes the senior commander to determine that the individual presents a potential threat to the good order, discipline, or health and safety on the installation.

2. The installation is unable to verify the individuals claimed identity based on the reasonable belief that the individual has submitted fraudulent information concerning his or her identity in the attempt to gain access.

3. The individual has a current arrest warrant in NCIC, regardless of the offense or violation.

4. The individual is currently barred from entry or access to a federal installation or facility.

5. The individual has been convicted of crimes encompassing sexual assault, armed robbery, rape, child molestation, production or possession of child pornography, trafficking humans, drug possession with the intent to sell or drug distribution.

6. The individual has a U.S. conviction for espionage, sabotage, treason, terrorism or murder.

7. The individual is a registered sex offender.

8. The individual has a felony conviction within the last 10 years, regardless of the offense or violation.

9. The individual has been convicted of a felony firearms or explosives violation.

10. The individual has engaged in acts or activities designed to overthrow the U.S.

Government by force.

11. The individual is identified in the TSDB as known to be or suspected of being a terrorist or belonging to an organization with known links to terrorism or support of terrorist activity. When this capability becomes available to DOD, installation access control personnel will strictly follow the Federal Bureau of Investigations published engagement protocols.

*Only Government officials whom the senior commander designates will perform fitness determinations. Designations will be in writing by duty position and codified in local guidance.

DBIDS information required to issue passes/cards.

Stateside license, Personal data Ht/Wt/, who the sponsor is, finger print/photo.

Before issuing ID cards to new employees or contractors, the standard requires agencies to conduct a background investigation of employees and contractors "who require long-term access to federally controlled facilities and/or information systems."

This investigation would include agency initiation of the National Agency Check with Written Inquiries (NACI) or a similar type of national security investigation. In the event credentials are issued without a completed NACI, the ID must be electronically distinguishable from those issued to individuals for whom the investigation has been completed. The Contractor is responsible for meeting Antiterrorism/Operations Security Requirements. All contractor employees, to include subcontractor employees, requiring access Army installations, facilities and controlled access areas shall complete all mandatory training to include Antiterrorism (AT) and Operations Security (OPSEC) training required by government employees and directed by the command.

The contractor and all associated subcontractors’ employees shall comply with applicable installation, facility, and area commander installation and facility access and local security policies and procedures (provided by the Government representative).

The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by the installation Provost Marshal Office, Director of Emergency Services, or Security Office. The contractor workforce must comply with all personal identity verification requirements as directed by DOD, HQDA, and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

The Government may prohibit a Contractor employee from entering the installation if evidence reveals his or her entrance is detrimental to the security of the reservation.

The Contracting Officer will advise the Contractor of the reason for the employee’s removal or for barring the employee’s entrance to the reservation. Removal or barring employee(s)’ entrance to the reservation does not relieve the Contractor from total performance obligations for services herein nor subject the Government to any expense to replace a removed employee.

The COR is the Point of Contact for all required OPSEC and iWatch training requirements identified in the contract.

See Section H of the solicitation for the Fort Jackson Vetting Policy/Documents.

Part 2 Definitions and Acronyms

2.1 Special terms and phrases used in the contract:

Acceptable Quality Level (AQL). The maximum percent defective or the maximum number of defects per hundred units, or the number of defects that can be considered satisfactory on the average. It is also the allowable variance from a standard before the Government will reject a specific service.

Accountability. The obligation of the Contractor to be responsible for and to keep a system of records of all property and equipment and maintain said property and equipment in full working condition.

Air-blow down. The removal of lint, dust and other foreign materials from interior roof, rafters, pipes, laundry equipment, and other interior surfaces by use of compressed air and vacuum equipment.

Authorized Individual, Authorized Patron. Active duty military personnel, their dependents or family members, satellite organizations retired military personnel, and their dependents and others according to AR 210-130. Reserve Component personnel and their dependents or family members are eligible to use individual piece rate laundry and dry cleaning service on a “cash and carry” basis only.

Classification Unit. This unit collects uniforms and equipment from soldiers leaving the Army and processes the items for reissue.

Clean. Finished articles are dry and free of visible soil, lint, and body, chemical and other objectionable odors. Spots and stains are removed where possible to do so without damaging the fabric.

Contract Discrepancy Report (CDR). Formal written documentation of Contractor non-conformance or lack of performance for contracted work.

Contracting Officer (KO). A person duly appointed with the authority to enter into, administer, terminate contracts and make related decisions thereof on behalf of the Government. The term includes certain authorized representatives of the Contracting Officer acting within limited authority as delegated by the Contracting Officer.

Contracting Officer’s Representative (COR). Authorized representative of the Contracting Officer specifically appointed in writing to perform specific, limited contract administration functions.

Contractor Quality Control. Those actions taken by the Contractor to control the production of services so that they meet the requirements of the Performance Work Statement (PWS).

Dry Cleaning. Cleaning of articles by immersion in dry cleaning solvents and use of mechanical action. Dry cleaning may include pre-spotting and use of soaps and synthetic detergents required to remove soil and stains. All items received for dry cleaning shall be pressed in accordance with industry standards. The Contractor may subcontract dry cleaning work to existing commercial or institutional facilities engaged in this work.

Fair Wear and Tear. The actual depreciation or gradual diminished quality associated with using an item for its intended purpose with no evidence of misuse or negligence.

Files/Records/Documents. Documentary materials, regardless of physical form or characteristic, created or received by the Contractor in pursuance of Federal Law or in connection with the transaction of public business.

2.1.1. CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2. CONTRACTING OFFICER. A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations.

This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5. DELIVERABLE. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.6. KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7. PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.8. QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.9. QUALITY ASSURANCE Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.10. QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.11. SUBCONTRACTOR. One that enters into a contract with a prime contractor.

The Government does not have privity of contract with the subcontractor.

2.1.12. WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.12. WORK WEEK. Monday through Friday, unless specified otherwise.

2.1.13. Acronyms:

ACOR Alternate Contracting Officer's Representative AFARS Army Federal Acquisition Regulation Supplement AR Army Regulation CCE Contracting Center of Excellence CFR Code of Federal Regulations CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative COTR Contracting Officer's Technical Representative COTS Commercial-Off-the-Shelf DA Department of the Army DD250 Department of Defense Form 250 (Receiving Report) DD254 Department of Defense Contract Security Requirement List DFARS Defense Federal Acquisition Regulation Supplement DMDC Defense Manpower Data Center DOD Department of Defense FAR Federal Acquisition Regulation HIPAA Health Insurance Portability and Accountability Act of 1996 KO Contracting Officer OCI Organizational Conflict of Interest OCONUS Outside Continental United States (includes Alaska and Hawaii) ODC Other Direct Costs PIPO Phase In/Phase Out POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program TE Technical Exhibit

Finishing Code. Each item has a finishing code assigned.

(S) - Starched

(P) - Pressed

(H) - On hanger (hanger included in unit price)

(F) - Folded

(R) - Packaged (PHB) – Press Hanger Bag

(D) - Dried

(I) - Ironed

(B) - Bag (WR) – Water Repellent Treatment (DY) - Dyed

(W) - Washed

Part 3 Government Furnished Items and Services

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1. Services: The Government will provide refuse and pest control services for the on-post staging location.

3.2 Facilities: The Government will provide sufficient space in an area on FOB Palmetto for collection, staging and claims. The necessary workspace for the contractor staff to provide the support outlined in the PWS to include desk space.

3.3 Utilities (on-post staging facility): Access to commercial telephone company local or long distance lines for out-going calls.

3.4 Equipment: N/A.

3.5 Materials: The Government will provide a copy of Department of the Army Regulation Form 210-130, DA Form 2886, DA Form 1974, and DA Form 3136.

Part 4 Contractor Furnished Items and Responsibilities

4.1 General. The Contractor shall provide all property and services (except those specified in Technical Exhibit 6 as Government furnished), necessary to perform requirements of this contract which are not specifically identified in this contract as furnished by the Government. This includes, but is not limited to, facilities; dry cleaning equipment; transportation; dry cleaning supplies; office equipment, furnishings, and supplies; safety and environmental personnel protection equipment; housekeeping and janitorial supplies and equipment. The Contractor shall maintain adequate supply of items to ensure uninterrupted service.

4.1.1 Facilities. The Contractor shall furnish all facilities, buildings and structures necessary for the performance of this contract that are not identified in this contract as furnished by the Government. With prior written approval of the Contracting Officer, the Contractor may erect or install temporary facilities of standard design on the Fort Jackson installation. The Contractor shall be required to remove any such facility upon expiration or termination of this contract. Any change in existing utility outlets and lines and alterations, additions, or other changes to any facility, shall be made at no expense to the Government and with prior approval of the Contracting Officer.

4.1.2 Office Furnishings, Equipment, and Supplies. The Contractor shall provide all office furnishings (such as, but not limited to, desks, chairs, tables, and file cabinets);

office equipment (such as, but not limited to, typewriters, calculators, computers, printers); and office supplies (such as, but not limited to, stationery, envelopes, tablets, pens, and pencils) required to perform the duties of this contract.

4.1.3 Equipment and Supplies. The Contractor shall provide all equipment (such as, but not limited to, washers, dryers, dry cleaning machines, pressers, hand trucks, sorting reels, hanging racks, baskets, storage bins and cabinets, and conveyors); and supplies (such as, but not limited to, soaps, detergents, rinses, bleach, bluing, sizing, starch, dry cleaning solvents, spotting agents, water repellant treatments, dyes, hangers, marking tapes, pad covers, packaging materials.

4.1.4 Vehicles. The Contractor shall provide all required vehicles, fuels, vehicle tools, lubricants, repairs, equipment and services necessary to maintain and operate vehicles necessary for the performance of this contract. All vehicles used in the pickup and delivery of items shall be equipped with hydraulic lifts to use in loading and unloading of laundry and dry cleaning carts. Loading and unloading of these carts on Contractor’s vehicles is the sole responsibility of the Contractor. All vehicles to be used under this contract shall be maintained in a safe and serviceable condition during the duration of this contract. In addition, the interior and exterior of Contractor's vehicles, shall be kept clean with no residue of dirt, mud, trash, debris, and unsanitary matter. Vehicles shall be loaded with clean laundered and dry cleaned items without overloading.

Overloading to the extent that items being returned are susceptible to wrinkling is not acceptable. Vehicle efficiency is solely the responsibility of the Contractor. The Contractor shall not be relieved of his contract responsibilities due to vehicle breakdown or failure of vehicles to operate.

4.1.5 The Contractor shall comply with all McCrady Training Area vehicle and driving regulations. The operation of any motor vehicle in an unsafe condition is prohibited. A vehicle is unsafe when any condition exists which could contribute to an accident or otherwise result in injury to personnel. The Contractor shall ensure that contract drivers comply at all times with posted speed limits and do not unduly obstruct traffic flow, especially during any peak traffic periods.

4.1.6 The Contractor shall be required to provide marking, identifying the Contractor by name on each Contractor-furnished vehicle. These markings shall be placed on each door, on both sides of each two-door vehicle, and on the front two doors of each four-door vehicle. Markings shall be a minimum of six-inch high letters and be a color that will contrast with the back-ground color of the vehicle and be legible.

4.1.7 Operating Supplies. The Contractor shall furnish all consumable operating supplies needed for use by his employees and to perform the requirements of this contract, such as but not limited to bathroom hand towels, hand soap, toilet tissue, bathroom fixture cleaners, mops, brooms, and other janitorial supplies. In cases where areas require sharing of duties with another Contractor, operating supplies shall be provided by each Contractor on a weekly rotational basis.

4.1.8 Facility Repair. The Contractor shall provide minor maintenance repair on Government furnished facilities, installed property, and utilities. The Contractor shall provide all tools and materials necessary to repair and maintain all Government furnished facilities, installed property, and utilities.

4.1.9 Name Tags. The Contractor shall furnish Contractor personnel working at McCrady Training Area (FOB Palmetto) with name tags, indicating as a minimum the company name and the employee's last name. Such name tags for Contractor's manager and supervisor(s) shall indicate job title, in addition to the employee's name.

4.1.10 Telephones. The Contractor shall provide commercial telephone service necessary to perform services of this contract, except the Class 7 telephones specified in this contract as provided by the Government. The Contractor shall make all arrangements for, and provide all other telephone service at no added expense to the Government.

4.1.11 Grounds Maintenance. N/A

Part 5 Specific Tasks

5. Specific Tasks:

5.1 Laundry Service. The contractor shall provide laundry service for 260 personnel conducting the an ARCENT training exercise ( Steppe Eagle)on FOB Palmetto located on McCrady Training Site. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential. The Contractor shall provide dry cleaning services to authorized individuals and organizations. All work performed under the contract shall be provided in accordance with the terms and conditions of the contract and AR 210-130 and meet established quality standards.

5.1.1 The contractor shall pick up and drop off laundry on the 13th 16th and 19th of August with a turnaround time of 72 hours.

5.1.2 Pickup Points: FOB Palmetto located on McCrady Training Area

5.1.3 All articles determined to have been unsatisfactorily dry cleaned according to the quality standards of the contract will be returned for reprocessing and proper finishing at no additional cost to the Government or to the individual.

5.2 Soldier Dry Cleaning and Pressing Service.

5.2.1 Pick-up and Delivery Service. The Contractor shall perform complete pick-up and delivery service to include loading, unloading, segregating, and counting laundry items during regular work hours Monday through Saturday, except legal public holidays.

5.2.2 Upon delivery of finished items by the Contractor, the Army organization representative will receipt the Contractor’s delivery ticket after determining that all items have been returned. The Contractor shall provide the Contracting Officer the original delivery ticket (DA Form 1974, whenever practical.

5.3 Claims

5.3.1 Claims against the Contractor. The Contractor shall maintain an on post substation location to oversee claims.

5.3.2 Lost or Damaged Items. All items which are lost, damaged, or destroyed while in the possession of the Contractor must be replaced in kind or otherwise compensated for through an approved claims process.

5.3.3. Claims of Individual Customers. The Contractor shall establish procedures for the settlement of claims for loss of or damage to property of customers while in the Contractor’s possession. The Contractor’s claims procedures shall be submitted to the Contracting Officer for approval 30 days prior to the delivery date. Claim forms shall be provided by the Contractor for patron use at each customer pickup point. Contractor shall establish procedures electronically or over the telephone for filling claims. The

Contractor shall provide the COR a sample format of claim form before its use. This form, as a minimum, shall be in triplicate, contain the same information as shown in the customer complaint, with the original retained by the Contractor, one copy to the COR, and one copy to the customer after settlement of claim.

Claims shall be initiated by the individual customer within five (5) workdays after picking up service uniforms. Whenever the customer is unable to complete a claim form within five workdays, the customer will call the laundry facility and inform the Contractor of the discrepancy and agree on a date to submit the claim form.

The Government will monitor the Contractor’s performance under this contract. The Government may inspect any phase of the services performed by the Contractor under this contract, whether on post or off post.

The COR may elect to periodically inspect test pieces for check on quality. Test pieces will be used by the COR to determine shrinkage, average tensile strength losses and whiteness and chemical retention. The Contractor shall allow the COR to conduct tests during normal operating conditions.

5.4 Organizational items. N/A

5.5 Disposition of Surplus Government Property.

5.5.1 Government property submitted to the Contractor for processing which has been in the hands of the Contractor, unclaimed, for a period of 90 days and not categorized as replacements in kind, shall be turned in as directed by the Contracting Officer in accordance with chapter 4, paragraph 8, AR 210-130.

5.6 Repairs.

5.6.1 Contractor’s Responsibility. The Contractor shall repair or replace, at his expense, all damages to individual garments or organizational items which occur while in the custody of the Contractor, to include minor snags, holes, open seams, replacement of buttons. Any damages existing at the time of turn in shall be so noted on the laundry or dry cleaning ticket during turn in. The Contractor shall not be responsible for repair of garments identified as being damaged at time of turn in as noted on the laundry or dry cleaning ticket. Thread, material, and buttons of the same type, texture, manufacture quality, color, and colorfastness used for repair and replacement shall match and be equal to or better than those used in the manufacture of the article.

5.6.2 Items being turned in will be counted in the presence of the Contractor by the Army unit representative. The Contractor and the Army organization representative turning in laundry shall agree on the number counted before the totals are entered on the DA Form 1974 (Laundry List). Both attesting parties shall authenticate the laundry list as being correct. The Contractor shall retain the original copy of the form and shall provide the Army organization representative and the Contracting Officer with a copy.

5.7 Workload Report.

5.7.1 Organizational Workload Records. The Contractor shall account for all workload processed through the laundry in accordance with the contract.

5.7.2 The Contractor shall provide workload totals to the Contracting Officer within seven (7) workdays after the end of each month. Totals include sub-line item numbers and subtotals for each service provided.

5.7.3 Workload data for each lot processed during each month shall be documented by the Contractor on DA Form 3137, Abstract of Enlisted and Organizational Laundry and DA Form 3136, Abstract of Laundry Work Accomplished for Individual Patrons.

Workload shall be accounted for as follows:

5.7.4 The Contractor shall post the number of laundry pieces for each individual to the appropriate section of the monthly roster (DA Form 3136 and DA Form 3136-1). The roster shall indicate, by unit, number or patrons, number of bundles, number of pieces per bundle, and totals submitted.

5.7.5 DA Forms 3137, 3136, 3136-1, and 1974 (or Contractor’s equivalent forms), with supporting documents, shall be submitted to the Contracting Officer within 48 hours after service is provided.

5.8 Contingency Plans and Procedures.

5.8.1 The Contractor is required to develop and maintain plans and procedures to respond to the Government’s requirements for contingencies. The Contractor shall develop an unclassified contingency plan and submit it and any subsequent changes to the Contracting Officer.

5.8.2 The Contractor’s plan shall be clear and concise and meet any new demands or changes, such as increased Contractor furnished property, extended work hours, and expansion of the Contractor’s workforce. The Contractor shall continue normal work and expand his performance for contingencies such as:

(1) A sudden buildup of military forces in preparation for war, police action, international crisis, etc.

(2) A natural disaster which impacts upon either the Government’s or Contractor’s ability to perform.

(3) Civil disturbances (i.e., riots, mass demonstrations, etc.).

(4) Labor disputes or strikes which impact upon either the Government’s or Contractor’s ability to perform.

(5) Local Government emergencies caused by accidents, fires, etc.

5.8.3 The Contractor shall assume in all cases that the Army cannot provide any supplemental support, outside of the installation, to the Contractor and will continue to need the same level of support under the contract.

5.8.4 Provide in writing to the Contracting Officer a single point of contact within the Contractor’s organization for coordination of contingency and mobilization planning activities. The Contractor shall provide qualified personnel to accomplish specified requirements for extended periods of time within 48 hours after direction of the Contracting Officer.

5.8.5 Review and update current plans and procedures at regular intervals as specified by the Contracting Officer.

5.9 Contractor Management Reporting (CMR). The Contractor shall report ALL Contractor labor hours (including Sub-Contractor labor hours) required for performance of services provided under this contract for the United States Army via a secure data collection site. The contractor is required to completely fill in all required data fields using the following web address: http://www.ecmra.mil, and then click on “Department of the Army CMRA” or the icon of the DOD organization that is receiving or benefitting from the contracted services.

Reporting inputs will be for the labor executed during the period of performance during each Government FY, which runs from October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October of each calendar year, beginning with 2018. Contractors may direct questions to the help desk by clicking on “Send an email” which is located under the Help Resources ribbon on the right side of the login page of the applicable Service/Component’s CMR website at http://www.ecmra.mil. The required data fields include:

PART 6

Applicable Publications

6. Technical Orders, Specifications, Regulations, Manuals and Forms. Technical orders, specifications, regulations, manuals, and other applicable directives will be made available for review at LRC, Supply and Services Division.

AR 210-130 Laundry and Dry Cleaning Operations

PART 7

TECHNICAL EXHIBIT LISTING

7. Technical Exhibit List:

7.1 Technical Exhibit 1 – Performance Requirements Summary

7.2 Technical Exhibit 2 – Deliverables Schedule

7.3 Technical Exhibit 3– Estimated Workload Data

TECHNICAL EXHIBIT 1

Performance Requirements Summary

The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

METHODS OF QA SURVEILLANCE

Various methods exist to monitor performance. The COR shall use the surveillance methods listed below in the administration of this QASP.

a. DIRECT OBSERVATION. (Can be performed periodically or through 100% surveillance.)

b. PERIODIC INSPECTION. (Evaluates outcomes on a periodic basis. Inspections may be scheduled [Daily, Weekly, Monthly, Quarterly, or annually] or unscheduled, as required.)

c. USER SURVEY. (Combines elements of validated user complaints and random sampling. Random survey is conducted to solicit user satisfaction. May also generate inspections and sampling.)

d. VALIDATED USER/CUSTOMER COMPLAINTS. (Relies on the customer to identify deficiencies. Complaints are then investigated and validated.)

REQUIRED

LAUNDRY

SERVICE

Standard LOT SIZE AND

AQL

Incentives/ Disincentives

PRS 1:Laundry Service

Service meets the standard of PWS para 5.1

Lot size shall be equal to average monthly quantities

AQL=2%

The results for this performance objective will be used for reporting of contractor performance in

CPARS. Rating will be based on results of monthly metrics.

PRS 2:Lost or Damaged Items

Service meets the standard of PWS part 5

Lot size shall be equal to average monthly quantities

AQL=4%

The results for this performance objective will be used for reporting of contractor performance in

CPARS. Rating will be based on results of monthly metrics.

REQUIRED

LAUNDRY

SERVICE

Standard LOT SIZE AND

AQL

Incentives/ Disincentives

PRS 3:Claims of Individual Customers

Service meets the standard of PWS part 5.3

Lot size shall be equal to average monthly quantities

AQL=4%

The results for this performance objective will be used for reporting of contractor performance in

CPARS. Rating will be based on results of monthly metrics.

PRS 4:Quality Control

Service meets the standard of PWS para 5

Lot size shall be equal to average monthly quantities

AQL=4%

The results for this performance objective will be used for reporting of contractor performance in

CPARS. Rating will be based on results of monthly metrics.

TECHNICAL EXHIBIT 2

DELIVERABLES SCHEDULE

Deliverable Frequency # of Copies Medium/Format Submit To

5.1. pickup and delivery laundry items using DA Form 1974

Provided daily to the COR

1 Original copy given to the

COR

deliverable is to be provided in, i.e., paper (hard copy), Deliverable will be picked up by Quality Assurance Team LRC from on post sub-station

TECHNICAL EXHIBIT 3

ESTIMATED WORKLOAD DATA

ITEM

NAME

ESTIMATED QUANTITY

1 Driver/Tailor 2 FTEs 72 hours