DRAFT - Clean Copy - Performance Work Statement (PWS) FORSCOM Language Contract.pdf

PERFORMANCE WORK STATEMENT LANGUAGE

AND CULTURE SERVICES UNITED STATES ARMY

FORCES COMMAND (FORSCOM)

Part I

General Information

1. GENERAL: This is a non-personal services contract to provide Language and Culture Services to include instruction, curriculum development, and translation/interpretation, for individual and group training both on site and virtually, and military learning/training environments. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor, who in turn is responsible to the Government.

1.1. Description of Services/Introduction: The contractor shall provide all personnel, equipment, supplies, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform Language and Culture Services for the United States Army Forces Command (FORSCOM) and other authorized Government agencies and organizations, as defined in this Performance Work Statement (PWS), except for those items specified as Government furnished property and services. The contractor shall perform to the standards set forth in this contract.

1.1.1. The FORSCOM language and culture program (hereafter “program”) supports creativity and flexibility to meet the unique instruction needs of commanders requiring language and/or culture related capabilities for their personnel.

The program’s courses/training events do not have rigid Programs of Instruction (POIs) but rather use the Interagency Language Roundtable (ILR) proficiency level descriptions, as well as current theories and teaching methodologies in the fields of Second Language Acquisition (SLA) and Adult & Continuing Education, as a framework for the development of POIs, lesson plans, activities, etc. These skill descriptor definitions can be found at http://www.govtilr.org, and it is the responsibility of the Contractor to familiarize all contract service providers with each of the skill level descriptors found on the ILR website, as well as with current theories and teaching approaches and methodologies in the fields of SLA and Adult & Continuing Education. The program’s teaching methodology is eclectic in nature but broadly falls under the umbrella of Communicative Language Teaching, given its primary focus on language and culture within the context of communication and its secondary focus on the structure(s) that inform that communication. At each ILR proficiency level, very specific behaviors are exhibited and expected. Contract service providers will assesses the ILR level of each student in the skills to be taught and then develop and/or present appropriate lessons, materials and activities to generate as much uninhibited, spontaneous, and culturally appropriate manipulation of the target language, culture knowledge, and cross-cultural competence amongst the students as possible, in order to prepare the students for duty related work/engagements and/or the Defense Language Proficiency Test System (DLPTS) or other formal and/or informal proficiency measures, as required by the Government. The Contractor shall support the program in its efforts to bridge the gap between global language and technical/mission language by integrating training and education for Government- defined, operationally relevant elements into lesson plans and POIs. These may include culture-specific information related to a particular target area, culture-general concepts, cross-cultural competence, rapport building, map reading, briefing skills, weather reports, scenarios related to specific engagements/contingencies, military terminology, and similar topic areas. Contract service providers are expected to help create a learning atmosphere that incorporates culturally and militarily operationally relevant realia and other authentic materials into the learning environment. Contract service providers are also expected to integrate the use of WebTools and current and emerging technologies (such as online learning management systems, basic audio/visual equipment, interactive whiteboards and touch-screens, satellite news broadcasts, interactive computer programs, social media and data sharing applications, digital audio/video media, etc.) into the learning environment to augment instruction and mirror the learning environment to the anticipated engagement environment to the greatest extent practicable.

1.2. Background: There is an ever-increasing demand for language and cultural capabilities throughout the Department of Defense (DOD), spurred by lessons learned and command guidance for Regional Aligned Forces’ engagements globally. The Army has faced this challenge in a variety of ways, to include increased instruction for Soldiers, http://www.govtilr.org/ increased performance of document exploitation (i.e. translations), and development of self-paced curricula. All personnel are required to receive some level of instruction in target languages and/or cultural orientations, with requirements ranging from ILR 0+ to 4+ in one or more skill. A variety of instructional resources are available to accomplish these goals. Command Language Programs (CLPs) throughout the Department of Defense (DOD) are the vehicles for accomplishing this required language and culture instruction. Additionally, there are increasing requirements for higher levels of proficiency to ensure the accomplishment of military tasks, as well as expanding technical requirements necessary for commanders to ensure professional linguists both maintain minimum proficiency levels and enhance their proficiency to meet the Army’s stated goal of ILR L3/R3/S3 (Listening, Reading, and Speaking). The CLPs provide facilities, equipment, and a combination of classroom instruction, self-paced learning opportunities, web-based instruction, and unit instruction to meet the needs of professional linguists, as well as all other Army personnel requiring language and/or culture capabilities to accomplish their military functions. As the Army participates in myriad Joint engagements, Army CLPs may also provide services to linguists from other services such as the Air Force, Marines and Navy, as well as their Reserve Components. With the permission of the designated Contract Officer’s Representative(s), other Government organizations may also utilize this contract to request one or more of the Language and Culture Services defined in this PWS in support of DOD CLPs and language and culture related requirements.

1.3. Scope: The Contractor shall provide the language and/or culture education/training services outlined in Section 5, Specific Tasks.

1.3.1. Services include Foreign Language Instruction and Cultural Education Services as numerated and described in Part 5 of this document.

1.3.2. The Contractor shall accomplish Foreign Language Instruction and Cultural Education Services as numerated and described in Part 5 of this document.

1.4. Type of Contract Contemplated: Indefinite Delivery Indefinite Quantity

1.5. Objectives: The primary objective of the program is to assist Active Army (AA), Reserve Component (RC), and Army National Guard (ARNG) linguists to achieve and maintain/sustain the Army minimum qualification level of ILR L2/R2 and/or S2 [depending on the Military Occupational Specialty (MOS)] and strive to enhance proficiency to the Army’s stated goal of L3/R3/S3, as measured by the DLPTS, to meet the requirements of military engagements and contingencies. An additional objective is to provide pre-engagement language and/or culture instruction to a select number of General Purposes Forces (GPF) to achieve, at least, ILR L0+/S0+, with the stated goal of ILR L1/S1 or higher, as measured by the DLPTS or other Government-designated assessment tool(s).

1.6. General Information:

1.6.1. Quality Assurance. The COR will evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the COR must do to ensure that the Contractor has performed in accordance with the contractual performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

When an observation indicates defective performance, the COR will require the Contractor or designated on-site representative to initial the observation to acknowledge the defective performance. The acknowledgement of the observation does not necessarily constitute Contractor concurrence with the observation, only that the Contractor has been made aware of the defective performance.

1.6.1.1. Quality Control Plan (QCP). Quality Control is the responsibility of the Contractor. The Contractor is responsible for the delivery of quality services and supplies to the Government. The Government is committed to a highly interactive relationship between the Contractor’s Quality Control methods and personnel and the Government’s Quality Assurance methods and personnel. This relationship shall be achieved through an effective Prevention Based Quality Control Program dedicated to ensuring the best possible products and services to end users. The Contractor’s Quality Control Plan (QCP) shall be submitted with the Contractor’s proposal. The Contractor shall submit in writing to the KO and the COR, any proposed changes to the QCP within five (5) days of any change. The Contractor shall receive the KO’s acceptance in writing of any proposed changes to the QCP before implementation. The Contractor shall develop, implement, and maintain a QCP to provide delivery of high-quality service and products IAW the requirements of the contract, applicable laws and regulations, and at or above the standards defined in the Performance Requirements Summary (PRS).

1.6.1.1.1. The Contractor shall submit their QCP to the Contracting Officer (KO) and COR for review as part of the Contractor’s Proposal. The KO and COR will review the Contractor’s QCP and either notify the Contractor in writing of acceptance of the plan or return, with their comments, to the Contractor within 10 workdays. If the Government has provided comments, the Contractor shall then have 10 workdays to submit a Final QCP. After receipt of the Final QCP, the Contractor may receive the KOs acceptance in writing. Any proposed changes to the initially accepted QCP are required to be resubmitted for acceptance by the KO no later than (NLT) 5 workdays prior to the anticipated change and before implementation by the Contractor. The timeline noted above will apply for review and acceptance for proposed changes. The basic intent of this plan is that the Contractor is responsible for quality. At a minimum, the QCP shall include and answer all the following to be acceptable:

1.6.1.1.2. The Contractor shall provide a checklist or monitoring instrument that documents the performance and quality of orientation of all personnel. This instrument shall also document pre-service and in-service training of all contract service providers. While the Contractor is responsible for the professional development of its contract service providers, the Government reserves the right to mandate the use of Government furnished curricula or topics (related to SLA, ACE, Government policies and procedures, prescribed methodologies and pedagogy, etc.). Training documents shall be made immediately available to the COR upon request. A record of the pre-service and in-service training must be maintained for each contract service provider, to include the number of hours and the topics of the training. This record should be submitted to the COR at the end of each month. The POIs for each topic shall also be made immediately available to the COR upon request.

1.6.1.1.3. The Contractor’s QCP shall demonstrate its prevention-based outlook by meeting the objectives stated in the PWS throughout all areas of performance. The QCP shall be developed to specify the Contractor’s responsibility for management and quality control actions to meet the terms of the contract. The QCP, at a minimum, shall address continuous process improvement; procedures for scheduling, conducting, and documenting inspections; discrepancy identification and correction; corrective action procedures, to include procedures for addressing Government discovered non-conformances; procedures for root cause identification and analysis; root cause corrective action plans to prevent re-occurrence of non-conformances; procedures for trend analysis; procedures for collecting and addressing customer feedback/complaints.

1.6.1.1.3.1 Record keeping and reporting requirements of the contract. The Contractor shall maintain documentation of each contract service provider’s history of training and performance, to include any and all training certificates, positive or negative write-ups, Performance Improvement Plans (PIPs), and anything else that will assist the COR to determine a contract service provider’s effectiveness/suitability in support of this contract. Such information shall be summarized and reported or otherwise be made available to the COR with 3 business days of a request from the COR.

The Contractor shall inform the COR immediately of any and all personnel changes of the contract service providers.

1.6.1.1.5. The QCP shall describe methods of direct and indirect communication with the Government regarding performance of the contract. The communications shall include periodic, formal meetings with the Government, as needed. Informal communications shall also be addressed in the QCP.

1.6.1.1.6. The COR will evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the COR must do to ensure that the Contractor has performed in accordance with the contractual performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s). When an observation indicates defective performance, the COR will require the Contractor or designated on-site representative to initial the observation to acknowledge the defective performance. The acknowledgement of the observation does not necessarily constitute Contractor concurrence with the observation, only that the Contractor has been made aware of the defective performance.

1.6.1.1.7. The COR will evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the COR must do to ensure that the Contractor has performed in accordance with the contractual performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s). When an observation indicates defective performance, the COR will require the Contractor or designated on-site representative to initial the observation to acknowledge the defective performance. The acknowledgement of the observation does not necessarily constitute Contractor concurrence with the observation, only that the Contractor has been made aware of the defective performance.

1.6.1.1.8. The COR will evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the COR must do to ensure that the Contractor has performed in accordance with the contractual performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s). When an observation indicates defective performance, the COR will require the Contractor or designated on-site representative to initial the observation to acknowledge the defective performance. The acknowledgement of the observation does not necessarily constitute Contractor concurrence with the observation, only that the Contractor has been made aware of the defective performance.

1.6.1.1.9. The Contractor’s QCP shall be incorporated into and become part of this contract after the plan has been accepted by the KO. Proposed changes made after KO acceptance shall be submitted in writing through the COR to the KO for review and acceptance prior to implementing any revision. The Contractor’s QCP shall be maintained throughout the life of the contract and shall include the Contractor’s procedures to routinely evaluate the effectiveness of the plan to ensure the Contractor is meeting the performance standards and requirements of the contract.

1.6.2. Inspection Files. The Contractor shall keep records on-site of all inspections conducted by the Contractor and necessary corrective action taken. Upon request from the KO or COR, the Contractor shall provide, all reports generated as a result of the Contractor’s quality control efforts. This shall include any summary information used to track quality control, including any charts/graphs.

1.6.3. COR/Alternate COR (ACOR): The COR and ACOR monitor all technical aspects of the contract and assists in contract administration. As determined by the KO, a COR and ACOR will be identified and appointed by letter of designation, a copy of which will be provided to the Contractor by the KO. The designation letter states the responsibilities and limitations of the COR and ACOR, especially regarding changes in cost or price, estimates, or changes in delivery dates. The ACOR’s authority shall only be in effect during the absence of the COR.

1.6.3.1. In no event will the COR or ACOR, by virtue of their designation as such, be empowered to execute or agree to any contract changes thereof or authorized to obligate the Government. If the work is not written in the contract, neither the COR nor ACOR are authorized to request new work. The KO retains the ultimate responsibility for the administration of the contract. Any discrepancy resulting from coordination with or advisement from the COR or ACOR shall be addressed, in writing, to the KO.

1.6.3.2. The COR and ACOR are authorized to perform the following functions: Assure that the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance;

and maintain written and oral communications with the Contractor concerning technical aspects of the contract. The COR and ACOR can also issue written interpretations of technical requirements, including government drawings, designs, and specifications; monitor Contractor's performance; notify both the KO and Contractor of any deficiencies;

coordinate availability of government furnished property; and provide site entry of Contractor personnel.

1.6.3.3. Performance Issues. The Contractor shall inform the COR of issues or potential issues that might affect the performance within 2 hours of identifying those issues. Verbal reports shall be followed up by written reports within five (5) workdays.

1.6.4. Nonconformance Report (NCR). Nonconformance occurs when a Contractor fails to meet Contract or Task Order terms, conditions and/or specifications; the Contractor’s quality control system is found to be inadequate; or the Contractor’s noncompliance has led to substandard performance requiring corrective action. All instances of nonconformance will be documented via a Nonconformance Report. The Contractor shall reply to the KO and COR in writing within five (5) workdays from the date of receipt of the NCR, giving the reasons for the unsatisfactory performance, corrective action taken, and procedures to preclude recurrence. An NCR will not normally be issued if the Contractor has self-identified a nonconforming condition and has implemented effective corrective actions.

However, this does not apply in cases where a Contractor has issued an internal corrective action based on a nonconformance previously identified by the Government.

1.6.5. Property Management System (PMS). NA

1.6.6. Incidental Property. NA

1.6.7. Recognized Federal Holidays. The Contractor is normally not required to perform services on recognized federal holidays. However, that requirement is subject to mission execution requirements. The recognized federal holidays include:

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day Washington’s Birthday Veteran’s Day Memorial Day Thanksgiving Day Juneteenth Day Christmas Day Independence Day

1.6.7.1. The Contractor shall not be required to perform services on recognized federal holidays nor on days observed in lieu thereof. When a holiday occurs on a Saturday, Federal employees are normally granted the previous Friday as the holiday observance. When a holiday occurs on a Sunday, Federal employees are normally granted the following Monday as the holiday. The Contractor shall work on the days the Government is scheduled to work.

1.6.7.2. When an unforeseen installation closure occurs on a regularly scheduled day of work, the COR may approve one of the following options:

1.6.7.2.1. Reschedule the work so it is performed the following day unless the following day falls on a weekend.

1.6.7.2.2. Reschedule the work on any day that is mutually satisfactory.

1.6.8. Hours of Operation.The Contractor shall be responsible for providing services, between the hours of 7:30 a.m.

and 4:30 p.m. Monday through Friday, except federal holidays or when the government facility is closed due to local or national emergencies, administrative closings, or similar government directed facility closings. The Contractor shall always maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential to successful performance under this contract. No overtime (OT) or compensatory time (CT) is authorized. Contractor personnel shall not exceed a 40-hour work week;

flexible work schedule may be considered.

1.6.8.1. Performance of work by Contractor personnel under the terms of this contract shall not interfere with regularly scheduled government operational activities.

1.6.8.2. During Force Protection Condition (FPCON) Charlie and Delta, COR will notify contractor if instructional services may be discontinued. The instructional services will resume when the FPCON level is reduced to level Bravo or lower.

1.6.9. Place of Performance. Contract service providers shall have routine access to Government-designated facilities, where the majority of work to be performed under this contract shall be accomplished. However, certain tasks may not need to be performed on-site. See Technical Exhibit 6. This list is not exhaustive, though performance locations will be restricted to US States and Territories only.

1.6.9.1. Other work arrangements, e.g., telework, may be permitted on a situational basis but is not guaranteed. The Government requires advanced notice and justification for all situational telework requests.

1.6.9.1.1. Continuity of Operations During Emergency Situations. Contractor may be expected to telework for the duration of an emergency pursuant to component policy; a pandemic; or when the regular worksite is closed or closed to the public due to natural or manmade emergency situations (e.g., snowstorm, hurricane, act of terrorism, etc.).

1.6.9.1.2. The Government has determined that certain task areas in PWS Part 5 are suitable for telework. Task areas include: lesson plan development, target language material research and virtual classroom delivery. The Contractor may be allowed to perform these task areas via telework on an emergency situational basis and only with COR approval. The COR is the only authorized approver of situational telework.

1.6.9.1.3. The Contractor shall perform and ensure that all customers, whether in the defined service area, teleworking, working remotely, or at another duty location receive the same high-quality service and support.

1.6.9.1.4. The Contractor will not be reimbursed for telework expenses (e.g., installation of broadband or telephone lines) incurred while conducting business for the Government.

1.7. Security Requirements

1.7.1. Contractor personnel shall have a favorable background investigation to access the non-classified internet protocol router network (NIPRNET). All personnel hired are required to possess and maintain a favorably adjudicated National Agency Check with Inquiries (NACI) investigation as a condition of employment. Any waiver of the requirement for a favorably adjudicated NACI shall be coordinated with and approved/disapproved by the COR. All personnel must meet requirements IAW Department of Defense Direction (DODD) 8570.

1.7.2. Personnel Security Clearance Requirements.

1.7.2.1. Contractor shall ensure compliance with Homeland Security Presidential Directive 12 (HSPD-12).

1.7.2.2. The Contractor is responsible for safeguarding information of a confidential or sensitive nature. The Contractor’s failure to safeguard any privileged information may subject the Contractor and/or the Contractor's employees to criminal liability. Provisions of the Privacy Act apply to all records and reports maintained by the Contractor. All records, reports, evaluations and documents shall become and remain the property of, and subject to, the exclusive control of the U.S. Government. All reports and documents prepared by the Contractor and Contractor employees in the fulfillment of duties under this contract shall become and remain the property of the U.S.

Government.

1.7.2.3. The Contractor shall maintain documentation of favorably adjudicated NACIs, or waiver of a favorably adjudicated NACI, and IRCs in the Contractor’s personnel file. In addition a copy will be provided to the COR IAW Technical Exhibit 2.

1.7.2.3.1. The Contractor shall coordinate with the COR regarding initiation or waiver of NACI’s. Facility Security Officer (FSO) or designated Contractor Security Representative (CSR) shall submit required employee documentation of security clearances and documentation of adjudicated NAC-Is, or waiver of NACIs and IRC through the COR to the Government Security point of contact or directly to the Government lead at the installation to the Government Security point of contact.

1.7.3. Physical Security. The Contractor shall be responsible for safeguarding all Government equipment, information, and property provided for Contractor use. At the close of each work period, Government facilities, equipment, and materials shall be secured IAW AR 190-13 Army Physical Security Program.

1.7.3.1. Key Control. The Contractor shall establish and implement methods of making sure all keys issued to contract service providers by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards and other physical methods of unlocking secured Government facilities, equipment, and/or materials. No keys issued to the contract service providers by the Government shall be duplicated.

The Contractor shall develop procedures addressing key control that shall be included in the QCP. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to the applicable secured facilities, equipment, and/or materials. The Contractor shall report any occurrences of lost, duplicated, or otherwise compromised keys to the KO and COR within 24 hours of the Contractor’s becoming aware of the incident.

1.7.3.1.1. In the event keys, other than the master keys, are lost or duplicated, the Contractor shall, upon direction of the KO, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.

1.7.3.1.2. The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than authorized Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor personnel to permit entrance of persons other than Contractor personnel engaged in the performance of assigned work in those areas, or personnel authorized entrance by the COR.

1.7.3.2. Lock Combinations. The Contractor shall include in the physical security section of the Contractor’s security program, and in the Contractor’s Quality Control Plan, methods of ensuring that lock combinations are not revealed to unauthorized persons. The Contractor shall change lock combinations when personnel having access to the combinations no longer have a need to know such combinations.

1.7.4. Operations Security (OPSEC) Requirements: Contractor personnel shall adhere to facility security policies and restrictions. The Contractor shall immediately report suspicious activities to security personnel.

1.8. Installation and Facility Access: Contractor personnel shall comply with all personal identity verification requirements as directed by DoD, Headquarters Department of Army (HQDA) and/or local policy.

1.8.1. Contractor personnel shall have a valid form of Government issued identification which satisfies the requirements to gain entry onto Fort Bragg (or state other). This requirement shall be met for the life of the contract.

1.8.2. Contractor personnel shall comply with applicable installation, facility, area commander installation and facility access, and local security policies and procedures. Personnel shall be aware of and comply with the requirements associated with Installation Access Control (IAC). The Government is not liable for any costs associated with performance delays due solely to a firm’s failure to comply with Installation Access Control System (IACS) processing requirements.

1.8.2.1. The Contractor shall collect installation access passes the same day employment of an individual has expired or has been terminated and shall return them to the issuing office within five working days.

1.8.2.2. Upon termination or cancellation of this contract, the Contractor shall collect all outstanding installation access passes and return them to the issuing office within five working days from termination of contract.

1.8.2.3. In addition to the changes otherwise authorized by the changes clause of this contract, should the FPCON at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

1.9. Background Checks: Contractor personnel shall have a favorable background investigation to access the non-classified internet protocol router network (NIPRNET). All personnel hired are required to possess and maintain a favorably adjudicated National Agency Check with Inquiries (NACI) investigation as a condition of employment.

Any waiver of the requirement for a favorably adjudicated NACI shall be coordinated with and approved/disapproved by the COR. All personnel must meet requirements IAW Department of Defense Direction (DODD) 8570.

1.9.1. Access and general protection/security policy and procedures. Contractor personnel shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshall Office (PMO), Director of Emergency Services (DES), or Security Office (SO).

Contractor workforce shall comply with all personal identity verification requirements (FAR clause 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by DoD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clauses of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

1.9.2. Contractor shall verify the employment eligibility of personnel assigned to this contract. Contractor personnel shall comply with vetting requirements per AR 525-13 Antiterrorism.

1.9.2.1. Eligibility Verification for Employment. E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm employment eligibility. The U.S. Department of Homeland Security is working to stop unauthorized employment. By using E-Verify to determine the employment eligibility of their employees, companies become part of the solution in addressing this problem. All U.S. employers shall complete and retain a Form I-9 for each individual they hire for employment in the United States. This includes U.S. citizens and noncitizens. On the form, the employer shall examine the employment eligibility and identity document(s) an employee presents to determine whether the document(s) reasonably appear to be genuine and relate to the individual and record the document information on the Form I-9. The list of acceptable documents can be found on the last page of the form. E-Verify is mandatory for employers with federal contracts or subcontracts that contain the Federal Acquisition Regulation E-Verify clause 52.222-54.

1.9.3. Sponsoring organizations or activities will be responsible for monitoring Contractor access by submitting a completed and approved Directorate of Emergency Services (DES) Form 118 to the Installation All American Visitors Control Center (VCC), detailing the contracted services to be performed, location of services, and duration of the contract. Contractors requesting access for less than one year may receive an Army’s Automated Installation Entry (AIE) visitor card on a case-by-case basis, or a temporary vehicle pass for 90 days. Contractor cards will be issued for periods of one (1) to three (3) years depending on the terms of their contract. AIE card expirations may be updated to reflect a new contract period by resubmitting an approved DES Form 118 to the Primary VCC of each post. Renewed short term passes shall be re-processed at the post’s primary VCC.

1.10. Common Access Cards (CAC) and Other Badges:

1.10.1. Contractor personnel requiring a Common Access Card (CAC). Before CAC issuance, Contractor personnel shall possess, at a minimum, a favorably adjudicated Tier I investigation or a higher investigation IAW Army Directive 2014-05 Policy and Implementation Procedures for Common Access Card Credentialing and Installation Access for Uncleared Contractors. Contractor personnel will be issued a CAC only if duties involve one of the following: (1) Both physical access to a DoD facility and access, via logon, to DoD networks on-site or remotely; (2) Remote access, via logon, to a DoD network using DoD-approved remote access procedures; or (3) Physical access to multiple DoD facilities or multiple non-DoD federally controlled facilities on behalf of the DoD on a recurring basis for a period of six (6) months or more. At the discretion of the sponsoring activity, an initial CAC may be issued based on a favorable review of the Federal Bureau of Investigation (FBI) fingerprint check and a successfully scheduled NACI at the Office of Personnel Management (OPM).

1.10.1.1. Contractor personnel shall be required to obtain a CAC at least ten (10) workdays prior to start of base contract period or prior to performance under this contract, whichever comes first. The Contractor shall prohibit the use of Government CACs by anyone other than to whom they are issued to. Government CACs shall not be worn outside designated facilities where visible to the general public.

1.10.1.2. The Contractor shall develop, maintain, and provide to the COR an updated roster which shall include names and positions of all Contractor personnel as well as indicating which employees were issued a CAC or other forms of government identification cards. The Contractor shall submit their initial roster to the COR within ten (10) calendar days after commencement of base period of performance and within five (5) calendar days of any changes.

1.10.1.3. The Contractor shall immediately report any lost or stolen CAC or government issued identification cards to the COR and Military and/or DoD police agencies. The Contractor shall immediately collect the CAC and other government issued forms of identification upon termination of employee, or at the end of the contract performance period. The CAC and other government issued forms of identification (e.g., badges) shall be returned to the COR within one (1) hour of employee termination or at the end of contract performance period, whichever comes first. Final payment may be delayed if Contractor fails to comply with these requirements.

1.10.1.4. Contractor personnel that do not require a CAC but require access to a DoD facility or installation. Contractor personnel shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III), the Terrorist Screening Database (TSDB); Army Directive 2014-05 and AR 190-13), applicable installation, facility and area commander installation and facility access and local security policies and procedures (provided by government representative); or (if applicable), at OCONUS locations, in accordance with status-of-forces agreements and other theater regulations.

1.10.2. Badges.

1.10.2.1. Government Issued Identification Badges. Badges shall always be visibly worn while performing work at a Government workplace and while attending government meetings or conferences. Unless otherwise specified in the contract, Contractor personnel shall wear their badges in a conspicuous place on the front of exterior clothing and above the waist, except when safety or health reasons prohibit such placement or when being used for computer access.

Government issued access badges shall not be worn outside designated facilities where visible to the general public.

1.10.2.2. Contractor Issued Identification Badges. NA

1.10.3. The Contractor shall comply with FAR Clause 52.204-9, Homeland Security Presidential Directive-12 (HSPD- 12), Office of Management and Budget (OMB) guidance M-05-24, and Personal Identify Verification (PIV) of Federal Employees and Contractors (FIPS PUB) Number 201-3 (or their updated versions).

1.11. Occupational Safety and Health Act (OSHA) and Environment:

1.11.1. The Contractor shall perform work in a safe manner as required by Occupational Safety and Health Act (OSHA) and Health Requirements. Provide a verbal notification to the KO as soon as possible of each occurrence of damage to Government property or an accident resulting in death, injury, occupational disease, or adverse environmental impact.

1.11.2. The Contractor shall comply with all local, state, and Federal environmental and occupational safety laws, rules, and regulations. Any apparent conflict between compliance with such local, state, and Federal laws, rules and regulations, and compliance with the requirements of the contract shall be immediately brought to the attention of the KO and COR for final resolution. The Contractor shall notify the KO and COR in writing in addition to any verbal notification of such conflicts. The Contractor shall be liable for all fines, penalties, and costs which result from violations of, or failure to comply with, all such local state, or Federal laws, rules, and regulations. All unsafe acts or conditions fostered by the Contractor or Contractor personnel may be grounds for the KO or COR, to halt all Contractor performance with a commensurate deduction of monies due the Contractor until such unsafe conditions are corrected. The Contractor shall take due caution not to endanger personnel during performance of this contract.

Upon discovery of any hazard such as, but not limited to, fire, or large fuel spill, the Contractor shall immediately notify the COR.

1.12. Contractor Personnel:

1.12.1. Requirements Applicable to all Contractor Personnel.

1.12.1.1. The Contractor shall be responsible for ensuring all personnel performing work under this contract possess and maintain current certifications as indicated in this PWS during the execution of this contract.

1.12.1.2. Contractor personnel performing work under this contract shall be U.S. citizens unless the provisions of AR 380-5 have been fully completed and approval has been granted by the Government for the non-U.S. citizen to perform the required support.

1.12.1.3. Contract service providers shall be able to read, write, speak, and understand the English language to effectively carry out all contract requirements. They shall have a command of both written and spoken English to clearly and effectively communicate with co-workers, customers, and the general public. At a minimum, contract service providers shall maintain the equivalent of ILR L3/R3/S3/W3 (Listening, Reading, Speaking, and Writing).

The Contractor shall ensure its contract service providers meet this requirement prior to performing work on this contract and continue to maintain the required proficiency levels throughout the contract’s duration. The Government reserves the right to have contract service providers’ English language proficiency assessed, at the Government’s expense, at any time during the Period of Performance (POP). Contract service providers shall be eligible to work in the United States. The Contractor shall verify this eligibility prior to the Contract service provider performing work under this contract.

1.12.1.4. Appearance and Performance. It is essential that all Contractor personnel meet the highest standards of professionalism and personal integrity. Contractor personnel shall not perform work under the influence of alcohol, illegal prescribed drugs, or any other incapacitating agents. Contractor personnel shall be neatly groomed and dressed in business casual attire to always present a professional appearance.

1.12.1.5. Conduct of Personnel. The KO may require the Contractor to remove from the job site any employee working under this contract for reasons of misconduct, security, or found to be under the influence of alcohol, drugs, or other incapacitating agents. Contractor personnel shall be subject to dismissal from the premises upon determination by the KO that such action is necessary in the interest of the Government. The removal from the job site or dismissal from the premises shall not relieve the Contractor of the requirement of providing sufficient personnel to perform the services as required by this contract.

1.12.2. Key Personnel. Key personnel shall not be added to or removed from the contract without express acknowledgement of the COR. Any changes to the working status of these key personnel shall be transmitted, in writing, to the KO and COR within ten (10) workdays of the proposed change. The Contractor shall promptly replace key personnel with personnel who possess qualifications equal to or better than that of the original employee if, for any reason, any of the key personnel become, or is expected to become, unavailable for work under this contract for a continuous period exceeding 30 workdays. The Contractor shall replace all key personnel that are terminated or released from employment under this contract within ten (10) workdays of the termination.

1.12.2.1. The follow employees are considered as key personnel by the Government: Program Manager The Contractor shall provide a Program Manager (PM) who shall be responsible for the performance of the work under this contract.

The name of PM, and Alternate PM (APM) who shall act for the Contractor when the PM is absent, shall be designated in writing to the KO at the post award conference. The PM or APM shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract. The PM or APM shall be available between the hours of 7:30 AM to 4:30 PM Monday through Friday, except federal holidays or when the government facility is closed for administrative reasons.

1.12.2.2. Qualifications for all Key Personnel

1.12.2.2.1. Program Manager (PM) and Alternate PM (APM): The PM shall meet or exceed the following minimum qualifications: The Program manager shall be familiar with adult education as it relates to Military Servicemembers and have broad knowledge of military vernacular and customs and courtesies. As the main representative of the contract to the military customers, a high level of communication ability is required. The Program Manager shall have at least 10 years of military experience or experience directly supporting the Military. The APM shall meet or exceed the same qualifications as the PM.

1.13. Identification of Contractor Personnel: All Contract service providers attending meetings, answering government telephones, and working in other situations where their Contractor status is not obvious to third parties, are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are government officials.

1.13.1. Contractor personnel shall identify themselves by name and company affiliation when answering the telephone, presenting briefings, conducting, or attending meetings and seminars, or working in other situations where their Contractor status is not obvious to third parties.

1.13.2. All Contractor correspondence, to include all documents or reports they produce, shall be suitably marked with their company name and as a Contractor product. Documents and reports of which the Contractor contributed to shall be appropriately disclosed.

1.14. Required Training: Where not otherwise stated, the Contractor shall maintain and provide evidence of completing the training to the COR upon request.

1.14.1. Anti-Terrorism (AT) Level I Training. Contractor personnel requiring access Army installations, facilities and controlled access areas shall complete AT Level I Awareness training within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable and annually thereafter.

The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee, to the COR or to the contracting officer, if a COR is not assigned, within five (5) calendar days after completion of training by all employees and subcontractor personnel. AT level I awareness training is available at Joint Knowledge Online.

1.14.1.1. AT Awareness Training for Contractor Personnel Travelling Overseas. U.S. based Contractor personnel to make available and to receive government provided area of responsibility (AOR) specific AT awareness training as directed by AR 525-13. Specific AOR training content is directed by the combatant commander with the unit ATO being the local point of contact.

1.14.2. Locally Developed iWATCH Army Training. Contractor personnel shall be briefed on the local iWATCH program (training standards provided by the Requiring Activity (RA) Antiterrorism Office (ATO). This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 30 calendar days of contract award and within five (5) calendar days of new employees commencing performance with the results reported to the COR NLT 30 calendar days after contract award.

1.14.2.1. iWatch is simply common awareness. Contract employees can be good sources of information. iWatch training will include organization instructions on “things to look for” and a phone number to call in case Contractor personnel have information regarding possible terrorist or criminal activities. Providing Contractor personnel with awareness materials such as the iWatch brochure or wallet card is a cost-effective alternative to training. The card describes suspicious activity and can be modified to include the COR in the reporting procedures. Samples of the iWatch brochure and posters are available on the Antiterrorism Enterprise Portal (ATEP) at https://www.army.mil/e2/c/downloads/287489.pdf

1.14.3. Army Training Certification Tracking System (ATCTS) registration for Contractor personnel who require access to Government information systems. Contractor personnel with access to a government information system shall be registered in the ATCTS at commencement of services and shall successfully complete the DoD Information Assurance Awareness training prior to accessing the information system and then annually thereafter.

1.14.4. For contracts that require a formal OPSEC program. The contractor shall develop an OPSEC Standing Operating Procedure (SOP)/Plan within 90 calendar days of contract award, to be reviewed and approved by the responsible Government OPSEC officer. This plan will include a process to identify critical information, where it is located, who is responsible for it, how to protect it and why it needs to be protected. The contractor shall implement OPSEC measures as ordered by the commander. In addition, the contractor shall have an identified certified Level II OPSEC coordinator per AR 530-1.

1.14.4.1. OPSEC Training. Per AR 530-1, Operations Security, Contractor personnel shall complete Level I OPSEC Awareness Training. New employees shall be trained within 30 calendar days of their reporting for duty and annually thereafter. OPSEC Awareness training is available at https://jkodirect.jten.mil/Atlas2/page/login/Login.jsf

1.14.5. Cyber Awareness (formerly Information Assurance / Information Technology (IA/IT)) Training and…