Attch_0013_ACWS_DISA_SRF_Form_2016_05_20.docx

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IT AND TELECOM- OTHER IT AND TELECOMMUNICATIONS
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W52P1J16R0058
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Attachment 0013 ACWS DISA SRF Form 2016 05 20

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Unclassified

ACWS Attachment 0013 DISA SRF Form Solicitation Number: W52P1J-16-R-0058

ARMY CONTRACT WRITING SYSTEM

(ACWS)

Attachment 0013 ACWS_DISA_SRF_Form

1) Risk Reduction Phase

2) Builds 1 – N Phase (NIPRnet Only) Version 1.01 20 May 2016 Solicitation Number: W52P1J-16-R-0058

Prepared By:

Product Manager Army Contract Writing System (ACWS)

Changes:

· Minor edits to replace “RFP” with proposal

· Added Form #2 to provide Offerors a place to list Hosting Requirements for the Build 1 – N Phase (NIPRNet Only), the Host Requirements for SIPRNet will not be addressed until after Task Order 0001 is awarded.

· Inserted a new Interface List (embedded .pdf)

· Made edits to the Project Description for Risk Reduction and Build 1 – N phases

· Reminder: This combined form shall be submitted in Vol V, for Government planning purposes and is Not Evaluated.

Enterprise Information Services (EIS) Service Request Form (SRF) Server Hosting

Instructions: SRF Form #1 Risk Reduction Phase Offeror (SI) shall complete Yellow Highlighted area as noted below.

Form Part 1 - Project Overview The Project Overview captures key data about the project in a concise summary format.

· Section 1. System/Application Name – Completed by Government. Is unique and descriptive to avoid confusion with other systems. This is the official name registered in the Department of Defense (DoD) Information Technology (IT) Portfolio Repository (DITPR).

· Section 2. Partner – Completed by Government. The entity with authoritative control over requirements, and usually the entity funding the effort.

· Section 3. Project Title – Completed by Government. A unique name given to the project that is descriptive of the service being requested (e.g., New [Partner system] production web server, [Partner system] Test environment).

· Section 4. EIS Tracking Number – Completed by Government.

· Section 5. Priority. Completed by Government

· Section 6. Designated Hosting Site – Completed by Government. For existing workload indicate the hosting site.

· Section 7. Managing Site – Completed by Government. For existing workload indicate the managing site.

· Section 8. Project Description – Completed by Government. An executive summary of what is achieved through the implementation project and salient project attributes that may influence cost, technical, schedule or Information Assurance (IA) risk. The description must address at least the following topics. Any additional relevant information about the project should also be included.

· Partner’s goal

· Any known IA risks and potential impacts

· Major elements of the solution (e.g., Test and Development [T&D], Continuity of Operations [COOP], Partner equipment, etc.)

· Major phases of the project, as well as timeframes

· Any other unusual requirements or concerns (can be technical, political, etc.)

· Section 9. System/Application Description – Completed by Government. Should provide an overview of the key functional and technical elements of the system and describe what the system will do and look like at the conclusion of implementation. This content can sometimes be extracted from the existing IA accreditation package system description or other system documentation.

· Section 10. Operational Impact – Completed by Government.

· Sections 11, 12, 13, 14, 15 – Completed by Government.

· Sections 16-25. Accreditation Status – Completed by Government and Portions for SI to provide response and return with Proposal. Indicates if the workload has an Interim Authority to Test (IATT), Interim Authority to Operate (IATO document their plan to obtain an accreditation decision.

· Section 26. Completed by Government. Application Development Environment. Required after contract award. Development is the process by which something passes by degrees to a different stage (particularly a more advanced or mature stage). The definition includes many phases of the development lifecycle. Development of applications or software will be performed only on Security Technical Implementation guide (STIG) compliant platforms.

· Section 27. SI to provide response and return with Proposal. Critical Plans. Required after contract award. In accordance with DoD regulatory guidance, every organization or DoD information system-level IA program is required to have an appointed IA Manager (IAM) who develops and maintains critical plans related to IA architecture, IA requirements, IA objectives and policies; IA personnel; and IA processes and procedures.

· Section 28. SI to provide response and return with Proposal. Reviews/Assessments – Required after contract award. Every organization or DoD information system-level IA program is required to regularly and systematically assess the IA posture of information systems, IA services and supporting infrastructures through combinations of self-assessments, independent assessments and audits, formal testing and certification activities, host and network vulnerability or penetration testing, and IA program reviews.

· Section 29. Tool Compatibility – Completed by Government. The Enterprise System Management (ESM) software is the backbone of monitoring and reporting capabilities within the Defense Enterprise Computing Centers (DISAs) and is the key component in feeding the Network Operations (NetOps) environment. Under the sponsorship of the Enterprise-wide IA and Computer Network Defense Solutions Steering Group (ESSG), the Host Based Security System (HBSS) solution will be attached to each host in DoD.

· Section 30. SI to provide response and return with Proposal. Open Source Software (OSS) – Required after contract award. software for which the human-readable source code is available for use, study, reuse, modification, enhancement, and redistribution by the users of that software.

· Sections 31 - 34. Special Compliance Information – Completed by Government. used in the Service Level Agreement (SLA) to identify applications wherein the application data may require special compliance in cases of audit readiness or data calls. An application is not limited to containing only one type of Special Compliance Information; every category that pertains should be indicated. The categories are below:

· Personally Identifiable Information (PII) – refers to data such as people’s names, birth dates, and social security numbers. Training systems would qualify if they record the student’s name and SSN.

· Health Insurance Portability and Accountability Act (HIPAA) – refers to health information regarding patient medical records.

· Financial Systems – contribute, directly or indirectly, to an organization's financial statement. This includes machines that store or process information about assets, payments, financial obligations, or anything else that contributes to financial statement reporting. Examples include ATAAPS, DJMS, and most DFAS applications. If a system merely tracks and reports this type of information, but in no way contributes to a financial statement, it is not a financial system.

· Nuclear Information – indicate if the data being processed contained any information regarding nuclear weapons or warfare.

· Section 35. Data Access – Completed by Government. Used to identify applications wherein access via commercial or NIPRnet may require unrestricted, restricted, or private access.

· Section 36. CAC Enabled – Completed by Government.

· Sections 37-42. Completed by Government and Portions for SI to provide response and return with Proposal. Special Audits, Inspections, Assessments, and Tests – used in the SLA to identify workloads wherein the application requires additional audit services above the standard audit support provided. An application is not limited to containing only one type of Special Audit, Inspection, and Test; every category that pertains would be indicated. The categories are below:

· Statement on Standards for Attestation Engagements Number 16 (SSAE 16) – effectively replaces Statement on Auditing Standards Number 70 (SAS 70) that addresses engagements undertaken by a service auditor for reporting on controls at the service organization. The service auditors test and provide an opinion report on the fairness of presentation, suitability of design, and operating effectiveness of the service organization. Two types of SSAE 16 reports are to be issued, a Type 1 and a Type 2. Additionally, SSAE 16 requires that the service organization provide a description of its "system" along with a written assertion by management. Financial Improvement and Audit Readiness (FIAR) Guidance mandates reporting entities are responsible for ensuring that all key processes, systems, internal controls and supporting documentation impacting their financial reporting objectives are audit ready.

· Federal Information System Controls Audit Manual (FISCAM) – provides guidance for performing effective and efficient Information System (IS) control audits, either alone or as part of a performance audit, a financial audit, or an attestation engagement, including communication of any identified IS control weaknesses; and inform financial, performance, and attestation auditors about IS controls and related audit issues. Even though FISCAM is a manual, organizations refer to audits as FISCAM.

· Payment Card Industry (PCI) Data Security Standard (DSS) – a proprietary information security standard for organizations that handle cardholder information for the major debit, credit, prepaid, e-purse, Automatic Teller Machine (ATM), and Point of Sale (POS) cards. Defined by the Payment Card Industry Security Standards Council, the standard was created to increase controls around cardholder data to reduce credit card fraud via its exposure. Validation of compliance is done annually.

· C&A – set of procedures and assessments leading to a determination of the suitability of the system to operate in the targeted environment. C&A consists of procedures which encompass the entire life cycle of the system; is required before operations begin and at least every three years thereafter or whenever major security-relevant changes occur; and involves an annual IA Controls review.

· Incident Response – federal agencies are required to have in place cyber incident handling mechanisms in accordance with the FISMA (reference a) and Appendix III, Office of Management and Budget (OMB) circular No. A-130, “Management of Federal Information Resources” (reference b).

· Penetration Testing – to enhance the security posture of the DoD network enclaves with the goal to discover weaknesses in systems and/or enclaves before the adversaries discover them. Properly executed vulnerability and penetration tests can identify planning shortfalls, vulnerabilities, deviations from doctrine, and assist administrators in determining the correct countermeasures to mitigate detected weaknesses and enhance their security posture.

Section 43. Points of Contact. Completed by Government.

Sections 44 -47. Target Dates. Completed by Government. Negotiated with the Partner and represent schedule estimates. The Customer Management Executive (CME) team should be sensitive to these dates and proactively communicate with the Partner, as early as possible, whenever the dates are threatened.

Sections 48-51. Risk Assessment. SI to provide response and return with Proposal.

Form Part 2 - Implementation and Cutover Support Requirements The Implementation and Cutover Support Requirements section is intended to capture information and facts that have a material impact on the system implementation.

Section 1. Implementation Contacts. Completed by Government and Portions for SI to provide response and return with Proposal.

Section 2. Migration Requirements. SI to provide response and return with Proposal.

Section 3. Cutover Requirements. SI to provide response and return with Proposal.

Section 4. Performance Metrics. SI to provide response and return with Proposal.

Form Part 3 - Technical Requirements These sections collect details of your requirement that can be directly compiled into a functional specification for your EIS-Standard requirements and will help us assess your requirements better if they are non-standard. Consult the Service Catalog for additional details on our standard services or contact your CME team with questions about filling out this service request.

Note: The best method to add rows to any table in the SRF is as follows:

· Open the File tab, click “Info,” click the “Protect Document” drop-down, and select “Restrict Editing.” In the box that pops up on the right-hand side of the page, click on “Stop Protection.”

· Carefully highlight the entire last row in your table of choice, including the small ‘blank’ space just beyond the outside of the gridline.

· Right-click and select <Insert> and then select <Insert Rows Above>. A new, blank row is now added to your table.

· To populate the new row with a title and those grey input fields, copy a populated row and paste it into your new row. Change the title accordingly.

· Follow the instructions in the first bullet again, but this time click on “Yes, Start Enforcing Protection” in the box that opens on the right-hand side of the page. Do not enter a password and click “OK.”

Note: Check boxes cannot be used in the form unless the Restrict Editing function is turned on.

Section 1.Partner Disposition. SI to provide response and return with Proposal.
Section 2.OE Requirements. SI to provide response and return with Proposal.
Section 3.OE Storage Requirements. SI to provide response and return with Proposal.
Section 4.Web Interfaces – Identify URLs required and their attributes. Completed by Government and Portions for SI to provide response and return with Proposal.
Section 5.External System Communication Requirements. SI to provide response and return with Proposal.
Section 6.Internal System Communication Requirements. SI to provide response and return with Proposal.
Section 7.Software Requirements. SI to provide response and return with Proposal.
Section 8.Open Source Software Requirements. SI to provide response and return with Proposal.
Section 9.User Authentication Requirements. Completed by Government.
Section 10.Networking and Security. Completed by Government and Portions for SI to provide response and return with Proposal. (Note to SI: Please estimate “Anticipated Bandwidth” and “Load Balancing” requirements only.)
Section 11.Local High Availability Requirements – SI to provide response and return with Proposal. Does the system require any specific local high availability feature for any specific OEs or functions (e.g., clustering, Oracle RAC)?
Section 12.Remote or Second Site High Availability Requirements – SI to provide response and return with Proposal. Does the system require remote or second site high availability feature for any specific OEs or functions (e.g., remote failover, clustering, Oracle RAC

Form Part 4 - Standard and Optional Rate-Based Services The Implementation and Cutover Support Requirements section is intended to capture information and facts that have a material impact on the system implementation.

Section 1.Core Services. Completed by Government and Portions for SI to provide response and return with Proposal.
Section 2.Optional Services. Completed by Government and Portions for SI to provide response and return with Proposal.
Section 3.Conditional Services. Completed by Government and Portions for SI to provide response and return Proposal.
Section 4Service Continuity. Completed by Government

### END OF INSTRUCTIONS SRF Form # 1 of 2 ###

Risk Reduction (Only) Part 1 - Project Overview Project Version Control

Type of Server Requirement:

(select all that apply) |_| New Workload |_| Addition To, or Modification of, Existing DISA Workload |_| Federal Data Center Consolidation Initiative (FDCCI) Project Version:

1.

Date:

SRF Development History

Date
Section Reference
SRF Version Number
Partner Acknowledgement
Description
2016/05/20
All
1.01
PdM ACWS
Initial Proposal Version
BASELINE SRF ACHIEVED
DATE:
Partner Acknowledgement:

Baseline Change Request (BCR) History

Date
Section Reference
BCR Number
Partner Acknowledgement
Description
TBD

Part 1 - Project Overview Project Identification

2. System/Application Name
3. Partner
4. Project Title
5. EIS Tracking Number
6. Priority
Army Contract Writing System
PdM ACWS
ACWS Risk Reduction Hosting
7. Designated Hosting Site
TBD
8. Managing Site
TBD

9. Project Description – Describe project details, dependencies, and constraints below. Attach any relevant design specifications or documentation to this section.

This ACWS IDIQ contract will procure a COTS-CWS and management solution over a 5-year, up to 10-year, ordering period. Task Order 0001 will initiate the Risk Reduction phase and additional Task Orders will continue through Development & Deployment, to Operations & Support (Reference DoDI 5000.02, Model 3).

The Army Contract Writing System (ACWS) will be the Army's single, next-generation, enterprise-wide contract writing, management, execution, and close-out software system. ACWS will facilitate the standardization of Army Procurement business processes and improve data exchange and business process workflow with selected Army Enterprise Resource Planning (ERP) systems. As a financial feeder system, ACWS will meet the compliance requirements of the Federal Financial Management Improvement Act (FFMIA) of 1996.

The ACWS solution will meet the full scope of Army Contracting requirements and processes, including unique requirements in secure and non-secure locations, unique requirements supporting combat or non-combat contingencies, those within or outside the borders of the Continental United States, those supporting grants and assistance agreements, and those performing weapons systems, construction, installation, and other specialized contracting activities.

When deployed, ACWS will be used by approximately 10,000 end users in Government entities at approximately 300 different locations in support of installation, construction, medical services, expeditionary, transportation, and research and development contracting requirements.

See Attachment 0001 ACWS Statement of Objectives.

10. System/Application Description

Risk Reduction Environment: For the Risk Reduction phase of the contract (12 month period), ACWS will require a hosting environment for the “Out of the Box” COTS CWS Solution to support achieving the objectives as detailed in the Task Order 0001 Statement of Objectives.

11. Operational Impact

ACWS is a covered Defense Business System. The Key Performance Parameters (KPPs) from Attch_0001 ID/IQ SOO apply.
Threshold
Objective

Availability [Uptime / (Uptime + Scheduled Downtime + Unscheduled Downtime)]

(T) 93.3% availability (monthly average)
(O) 96.7% availability (monthly average)

Restorability (Reliability) Recovery Time Objective (RTO) Recovery Point Objective (RPO) RTO = 24 Hours RPO = 12 Hours RTO = 8 Hours RPO = 6 Hours

Maintainability Mean Time To Repair (MTTR)

MTTR < 8 Hours
MTTR < 4 Hours
12. ASC/BAN
13. MAC Level
14. Confidentiality Level
15. DoD Network
TBD
MAC II
|_| Public

|_| Classified |X| Sensitive |X| NIPRNet |_| SIPRNet |_| Partner DAA Accredited Enclave (CDAE)

16. System DAA (Name, Title, Org, Email, Phone)
TBD
17. Accreditation Status
18. If System/Application is NOT accredited, what is Partner’s plan for achieving accreditation?

|_| IATT

|_| IATO

|_| ATO

|X| Not Accredited This system will be assessed for accreditation in accordance with the DoD Risk Management Framework.

19. Accrediting Agency
20. Accreditation Expiration
21. System DITPR Number

SI provide prior accrediting information as applicable.

22. Accreditation Repository
23. Residual Risk
24. VMS Registration
|X| eMASS |_| Other
|_| Yes |_| No
|_| Yes |_| No Program Name:
25. PPSM Registration
26. PPS Utilized
27. Application Development Environment
|_| Yes |_| No
|_| Standard |_| Non-Standard
|X| STIG’d |_| Non-STIG’d
28. Critical Plans (select all that exist)
29. Reviews/Assessments (select all that exist)

|_| Configuration Management Plan |_| Risk Management Plan |_| Vulnerability Management Plan |_| Patch Management Plan |_| Incident Response Plan |_| Continuity of Operations Plan |_| Disaster Recovery Plan |_| DoD 8500.2 IA Control Review Location of Review:

|_| Application Security and Development Review Location of Review:

|_| Privacy Impact Assessment Location of Assessment:

30. Tool Compatibility

HBSS |X| Yes |_| No |_| Unknown ESM Software |X| Yes |_| No |_| Unknown

31. Open Source Software
|_| Yes |_| No |_| Unknown

Special Compliance Information (select all that apply)

32. PII
33. HIPAA
34. Financial System/ Application
35. Nuclear Information
|X| Yes |_| No
|_| Yes |X| No
|X| Yes |_| No
|_| Yes |X| No
36. Data Access
37. CAC Enabled (Restricted/Private)

|X| Restricted (authenticated .com) |X| Private (access from .mil only) |X| Yes |_| No

Special Audits, Inspections, Assessments, and Tests (select all that apply)

38. SSAE 16
39. FISCAM
40. PCI
41. C&A
|_| Yes |_| No
|_| Yes |_| No
|_| Yes |_| No
|X| Yes |_| No
42. Incident Response
43. Penetration Testing
|X| Yes |_| No
|X| Yes |_| No
44. Points of Contact
Name
Office
Phone
Email
Partner Program POC
LTC Robert J Wolfe
PdM ACWS
Govt provided.
Govt provided.
Partner Technical POC
Jason Mullins
PdM ACWS
Govt
Partner Financial POC
Adele S. Jones
PM GFEB
Govt
Partner IA POC
Juliana Hall
PdM ACWS
Govt
EIS Team Lead
TBD
EIS Project Manager
TBD
EIS Technical Lead
TBD
EIS Customer Account Rep (CAR)
TBD
EIS IA Technical Advisor
TBD
EIS Network Lead
EIS Software Engineer

Target Dates Initial Operation Environment (IOE) Date – date that Operating Environments (OEs) are turned over to the application administrators for application load Initial Operating Capability (IOC) Date – date that OEs are configured for production users

45. Target Letter Estimate Date
46. Target Funding Date
47. Target IOE Date
48. Target IOC Date
PdM ACWS will complete
Same as #44.
Same as #44.
Same as #44.

Risk Assessment Note: IA risk can only be determined by the IA Technical Advisor

49. Technical
50. Schedule
51. IA

|_| High |_| Medium |_| Low |_| High |_| Medium |_| Low |_| High |_| Medium |_| Low

52. Enter Details of Any “High” or ‘Medium” Risks Noted:

SI to complete #48 – 51 with known information. Use the Risk Management Framework to define RISK.

Part 2 - Implementation and Cutover Support Requirements

1. Implementation Contacts

Role
Name and Contact Information
Partner Lead Technical POC
Jason Mullins
Partner Lead Management POC (Authority to approve changes)
LTC Robert J. Wolfe
Vendor or Integrator SME
Other Implementation POC (specify)

2. Migration Requirements

OE/File System Name
Size of File(s) or Image Being Migrated (usable storage in GB)
Type

(e.g., DB Export, Flat File, OVA Image) File Transmission Method (Offline Copy, Online Copy (SFTP), Array-to-Array Replication, Application Replication) Migration Method (Import, Overlay, Mirror, OVA)

SI to complete with known info.

3. Cutover Requirements

Describe the cutover window in terms of length and timing constraints:
Describe the Partner, integrator, and vendor resources necessary to support cutover:
Describe any system-specific post-cutover acceptance criteria:
Describe any post-cutover parallel processing requirements:

4. Performance Metrics

Provide any performance metrics that must be attained for systems migrating to :

Part 3 - Technical Requirements

1. Partner Disposition – Which of these statements best describes the Partner’s view of their technical requirements?

The Partner is providing a detailed specification for computing infrastructure that they expect to deliver without modification.
The Partner is providing detailed technical requirements based on an existing environment but acknowledges the design may not be optimal for DISA hosting and is willing to engage EIS to explore design alternatives.
The Partner is providing general technical description and requires EIS technical assistance to define technical requirements.

Other (fill in here): SI: Please review the objectives for the Risk Reduction efforts as detailed in the Task Order 0001 Statement of Objectives and make appropriate recommendation for this environment.

2.
OE Requirements – Specify the OEs required, their functions, and any application software required along with any known sizing details available for each. If you have no constraints on Operating System (OS) or software, leave those columns blank. Note: Any application software items are in addition to the OS and Systems Management tools installed by EIS.
Server Name (hostname or unique identifier if not known)
Server Function (e.g., web, database, app)
Environment (Development)
Private or Restricted

(“P” or R”)

Clustering
OS
OS Version
32-bit or 64-bit
Req RAM (GB)
Number of Cores Required
Workload Characteristics (e.g., total # users, concurrent users, high water mark)

SI to complete for what is known.

If T&D is a requirement, indicate the Zone where the workload will reside.

|_| Zone A |_| Zone B |_| Zone C |_| Zone D

3. OE Storage Requirements – Specify the storage that is required by each OE (usable storage in GB)

Server Name and Function
Allocation for Application
Allocation for Database
Allocation for Logs
Allocation for Flat Files
Total (GB)
SI to complete for what is known.

Total Usable Storage Required (in GBs):

4. Web Interfaces – Identify URLs required and their attributes Public – Any service intended to provide unclassified and non-sensitive information accessible from outside the NIPRNet, to include anonymous access.

Restricted – Any service intended to be accessible from the Internet and serves sensitive information to a limited set of users. Access controls are in place to limit the user set who can access the service.

Private – Any service meant to be accessed only from the NIPRNet or SIPRNet, respectively (.mil only).

URL Name
Application
Public/Restricted/Private

(see definitions above) Load-balanced to Multiple Web Servers (Yes/No)

SI to complete for what is known.

5. External System Communication Requirements – List the OEs that require communication with any external system. Specify the ports and protocols used by each. This does not include external access for administration by privileged users.

Internal Server or Enclave Name
Function
External Server or System Name and Domain
Party Initiating Communication
Ports
Protocols
Notes
SI to complete for what is known.

6. Internal System Communication Requirements – List the OEs that require communication with other OEs within the enclave. Specify the ports and protocols used by each.

Internal Server
Function
Target Internal Server
Party Initiating Communication
Ports
Protocols
Workload Characterization
SI to complete for what is known.

7. Software Requirements – List all application software, tools and accessories. Do not include EIS-provided Enterprise Systems Management (ESM) software.

Server Name
Software Vendor
Software Name
Detail Version Information
Software License Provided/Procured by
Licensing or Acquisition Notes
SI to complete for what is known.

8. Open Source Software Requirements – List all open source software used. For open source, indicate whether or not the software has been DAA-approved. List additional information (i.e. licensing, vendor support, etc.) in the Notes column.

Software Vendor Software Name Version Information

DAA-Approved
Licensing, Acquisition, Support Notes
SI to complete for what is known.
Yes |_| No|_|
Yes |_| No|_|
Yes |_| No|_|
Yes |_| No|_|
Yes |_| No|_|

9. User Authentication Requirements

Does user authentication / authorization require access to a remote resource (e.g., LDAP, AD)? |X| Yes |_| No

If Yes, who will manage the authentication / authorization database? CAC Enabled verified by Global Address List

10. Networking & Security

Describe any specific data protection requirements (e.g., data at rest) specified by the data owner.

N/A at this time. SI to complete for what is known.

Describe any interconnection requirements among DoD applications operating at different classification levels (e.g., SIPRNet to NIPRNet or vice versa).

NA at this time. SI to complete for what is known.

Describe any system-to-system interfaces with government agencies, commercial companies, foreign countries, etc.

See attached embedded file (ACWS Interfaces May 2016.pdf)

Are any network VPNs required to secure system-to-system interfaces?
|X| Yes |_| No
If Yes, network VPNs required, remote sites are:
|_| .com |X| .mil |X| .gov

Characterize anticipated aggregate bandwidth requirements (data center inbound/outbound). (SI to Complete)

Load Balancing: Describe any local or global application and/or server load balancing requirements. (SI to Complete)

11. Local High Availability Requirements – Does the system require any specific local high availability feature for any specific OEs or functions (e.g., clustering, Oracle RAC)?

|_| Yes |_| No

If Yes, please elaborate on the requirement (if possible identify the OEs to be clustered and the type of clustering required, e.g., active, passive, RAC) below:

SI comment if needed.

12.

Remote or Second Site High Availability Requirements – Does the system require remote or second site high availability feature for any specific OEs or functions (e.g., remote failover, clustering, Oracle RAC)?

|_| Yes |_| No

If Yes, please elaborate on the requirement (if possible identify the OEs to be clustered and the type of clustering required, e.g., synchronous, asynchronous, RAC) below:

If comment if needed.

Part 4 - Standard and Optional Rate-Based Services

1. Core Services – Every workload hosted in the DISA is assessed Basic Services.

Basic Services
Basic Services includes System Administration (on-site support during normal business hours (8x5) with two-hour on-call response outside of normal hours), Security, Facilities Support, Standard OE (SOE) core software, Power, and Communications (local infrastructure/shared communications), and Level II Service Desk services. Level 1 and Level 3 services are not provided in Basic Services. Basic Services is assessed by OE.
Describe any requested deviations from these core services:
SI to describe suggested deviations from requested services, if needed

2. Optional Services – Standard solutions must include “Hardware Services” and may include any of the “Optional” service shown below. Review and check any requested optional services:

X
Hardware Services - Hardware Services covers the cost of platform acquisition and maintenance, depreciation, racks, cables, networking, and tech refresh. Hardware Services are assessed by OE. You must select Hardware Services to take advantage of EIS’s current Hardware Services rate.

Application Support – Tier 2 Service Desk support of a dedicated application. Examples include running special jobs on behalf of users, re-running aborted jobs, loading new releases of functional-user software, etc. If application support is selected, it will be applied to all OEs associated with a Partner’s workload except for DISA-provided or Web Administration OEs.

Database Administration – Includes the labor to provide Database Administration support and to ensure databases comply with security guidelines. It only applies to Database servers.

Oracle Grid Control – Provides the EIS standard web based database monitoring and management interface to Partner DBAs. It is included if the Partner is paying for Database Administration, but can be selected as an option by those Partners who elect to perform their own DBA support. It is billed at 10 percent of the Database administration rate.

Database Software Maintenance – Maintenance of Oracle database software. Costs associated with this include the software maintenance and not the license itself. Note: DB Software Maintenance is a required service if EIS provides Oracle licenses.

24 x 7 System Administration – Provides seven days a week, 24 hours a day (24x7), full system administration support. Standard system administration support is part of Basic Services.

24 x 7 Application Support –Provides seven days a week, 24 hours a day (24x7), full application support. Select this option if the standard 8x5 with two hour after-hours response time is insufficient.

24 x 7 Database Administration – Provides seven days a week, 24 hours a day (24x7) full database administration support. Select this option if the standard 8x5 with two-hour after-hours response time is insufficient.

Include any comments or relevant information related to the selected optional services above:
SI to provide any comments or relevant information related to the optional services above.

3. Conditional Services – Conditional services may be required depending upon the optional services selected. Review and check any applicable conditional services that apply:

X
Web Administration – Web Administration is another type of application support and it utilizes the Application Support rate. This service supports the labor to administer a web server and its associated software. If a web server uses Microsoft's Internet Information Services (IIS), DISA will install the feature and support static content at no additional charge, as this is included in the standard Basic Services rate.
X
Database Security –Includes the labor associated with ensuring database servers comply with security guidelines (e.g., consultative services on the STIG, handling STIG findings, database scans, and VMS entry and validation) and applies to those database servers for which the Partner retains the DBA function themselves. It is billed at 10 percent of the optional Database Administration rate. Database security is included for those database servers that the Partner selects Database Administration.

Capacity Planning Reporting – Partners who maintain their own hardware and do not pay the Hardware Services rate may elect to receive capacity planning reports billed at 10 percent of the Hardware Services rate.

Include any comments or relevant information related to the selected conditional services above:
SI to comment.

4. Service Continuity – If remote site COOP support is required, please select one of the options below:

|_|
Shared COOP – Referred to as “Remote Recovery Combination 1” in the Service Catalog

(RTO = 5 days, RPO = 7 days) – MAC III applications only

|_|
Shared COOP w/Replication Option – Referred to as “Remote Recovery Combination 1.2” in the Service Catalog

(RTO = 5 days, RPO = 8 hours) – MAC III applications only

|X|
Dedicated COOP – Referred to as “Remote Recovery Combination 2” in the Service Catalog

(Threshold RTO = 24 hours, RPO = 12 hours)

|_|
Dedicated COOP – Referred to as “Remote Recovery Combination 3” in the Service Catalog

(RTO and RPO = 8 hours)

|_|
High-Availability COOP – Referred to as “Remote Recovery Combination 4” in the Service Catalog

(RTO = 30 minutes, RPO = 1 Sec)

|_|
Custom – (Failover, T&D, Partner managed COOP, etc.)
|_|
No EIS-provided COOP

Note any special considerations related to your Service Continuity requirement here and provide more detailed specifications in the Non-Standard Requirements section, if applicable:

ACWS will be a collaborative effort between DISA and the ACWS PdM to successful implement and cutover to the Disaster Recovery environment.

No single points of failure on critical assets: redundant power supplies on servers, switches, and critical network components, dual comm paths but no clustering in the initial phase.

Establish/Select secondary data center locations for disaster recovery services. Data center services will include network, backup/recovery, and storage infrastructure to support both primary and secondary environments.

Is the detailing of production and COOP locations in the same documentation authorized?
|X| Yes |_| No

## End of SRF Form #1 Risk Reduction Phase ##

Enterprise Information Services (EIS) Service Request Form (SRF) Server Hosting

Instructions: Builds 1 – N DISA SRF Form (NIPRnet Only) Offeror (SI) shall complete Yellow Highlighted area as noted below.

Form Part 1 - Project Overview The Project Overview captures key data about the project in a concise summary format.

· Section 1. System/Application Name – Completed by Government. Is unique and descriptive to avoid confusion with other systems. This is the official name registered in the Department of Defense (DoD) Information Technology (IT) Portfolio Repository (DITPR).

· Section 2. Partner – Completed by Government. The entity with authoritative control over requirements, and usually the entity funding the effort.

· Section 3. Project Title – Completed by Government. A unique name given to the project that is descriptive of the service being requested (e.g., New [Partner system] production web server, [Partner system] Test environment).

· Section 4. EIS Tracking Number – Completed by Government.

· Section 5. Priority. Completed by Government

· Section 6. Designated Hosting Site – Completed by Government. For existing workload indicate the hosting site.

· Section 7. Managing Site – Completed by Government. For existing workload indicate the managing site.

· Section 8. Project Description – Completed by Government. An executive summary of what is achieved through the implementation project and salient project attributes that may influence cost, technical, schedule or Information Assurance (IA) risk. The description must address at least the following topics. Any additional relevant information about the project should also be included.

· Partner’s goal

· Any known IA risks and potential impacts

· Major elements of the solution (e.g., Test and Development [T&D], Continuity of Operations [COOP], Partner equipment, etc.)

· Major phases of the project, as well as timeframes

· Any other unusual requirements or concerns (can be technical, political, etc.)

· Section 9. System/Application Description – Completed by Government. Should provide an overview of the key functional and technical elements of the system and describe what the system will do and look like at the conclusion of implementation. This content can sometimes be extracted from the existing IA accreditation package system description or other system documentation.

· Section 10. Operational Impact – Completed by Government

· Sections 11, 12, 13, 14, 15 – Completed by Government.

· Sections 16-25. Accreditation Status – Completed by Government and Portions for SI to provide response and return with Proposal. Indicates if the workload has an Interim Authority to Test (IATT), Interim Authority to Operate (IATO document their plan to obtain an accreditation decision.

· Section 26. Completed by Government. Application Development Environment. Required after contract award. Development is the process by which something passes by degrees to a different stage (particularly a more advanced or mature stage). The definition includes many phases of the development lifecycle. Development of applications or software will be performed only on Security Technical Implementation guide (STIG) compliant platforms.

· Section 27. SI to provide response and return with Proposal. Critical Plans. Required after contract award. In accordance with DoD regulatory guidance, every organization or DoD information system-level IA program is required to have an appointed IA Manager (IAM) who develops and maintains critical plans related to IA architecture, IA requirements, IA objectives and policies; IA personnel; and IA processes and procedures.

· Section 28. SI to provide response and return with Proposal. Reviews/Assessments – Required after contract award. Every organization or DoD information system-level IA program is required to regularly and systematically assess the IA posture of information systems, IA services and supporting infrastructures through combinations of self-assessments, independent assessments and audits, formal testing and certification activities, host and network vulnerability or penetration testing, and IA program reviews.

· Section 29. Tool Compatibility – Completed by Government. The Enterprise System Management (ESM) software is the backbone of monitoring and reporting capabilities within the Defense Enterprise Computing Centers (DISAs) and is the key component in feeding the Network Operations (NetOps) environment. Under the sponsorship of the Enterprise-wide IA and Computer Network Defense Solutions Steering Group (ESSG), the Host Based Security System (HBSS) solution will be attached to each host in DoD.

· Section 30. SI to provide response and return with Proposal. Open Source Software (OSS) – Required after contract award. software for which the human-readable source code is available for use, study, reuse, modification, enhancement, and redistribution by the users of that software.

· Sections 31 - 34. Special Compliance Information – Completed by Government. used in the Service Level Agreement (SLA) to identify applications wherein the application data may require special compliance in cases of audit readiness or data calls. An application is not limited to containing only one type of Special Compliance Information; every category that pertains should be indicated. The categories are below:

· Personally Identifiable Information (PII) – refers to data such as people’s names, birth dates, and social security numbers. Training systems would qualify if they record the student’s name and SSN.

· Health Insurance Portability and Accountability Act (HIPAA) – refers to health information regarding patient medical records.

· Financial Systems – contribute, directly or indirectly, to an organization's financial statement. This includes machines that store or process information about assets, payments, financial obligations, or anything else that contributes to financial statement reporting. Examples include ATAAPS, DJMS, and most DFAS applications. If a system merely tracks and reports this type of information, but in no way contributes to a financial statement, it is not a financial system.

· Nuclear Information – indicate if the data being processed contained any information regarding nuclear weapons or warfare.

· Section 35. Data Access – Completed by Government. Used to identify applications wherein access via commercial or NIPRnet may require unrestricted, restricted, or private access.

· Section 36. CAC Enabled – Completed by Government.

· Sections 37-42. Completed by Government and Portions for SI to provide response and return with Proposal. Special Audits, Inspections, Assessments, and Tests – used in the SLA to identify workloads wherein the application requires additional audit services above the standard audit support provided. An application is not limited to containing only one type of Special Audit, Inspection, and Test; every category that pertains would be indicated. The categories are below:

· Statement on Standards for Attestation Engagements Number 16 (SSAE 16) – effectively replaces Statement on Auditing Standards Number 70 (SAS 70) that addresses engagements undertaken by a service auditor for reporting on controls at the service organization. The service auditors test and provide an opinion report on the fairness of presentation, suitability of design, and operating effectiveness of the service organization. Two types of SSAE 16 reports are to be issued, a Type 1 and a Type 2. Additionally, SSAE 16 requires that the service organization provide a description of its "system" along with a written assertion by management. Financial Improvement and Audit Readiness (FIAR) Guidance mandates reporting entities are responsible for ensuring that all key processes, systems, internal controls and supporting documentation impacting their financial reporting objectives are audit ready.

· Federal Information System Controls Audit Manual (FISCAM) – provides guidance for performing effective and efficient Information System (IS) control audits, either alone or as part of a performance audit, a financial audit, or an attestation engagement, including communication of any identified IS control weaknesses; and inform financial, performance, and attestation auditors about IS controls and related audit issues. Even though FISCAM is a manual, organizations refer to audits as FISCAM.

· Payment Card Industry (PCI) Data Security Standard (DSS) – a proprietary information security standard for organizations that handle cardholder information for the major debit, credit, prepaid, e-purse, Automatic Teller Machine (ATM), and Point of Sale (POS) cards. Defined by the Payment Card Industry Security Standards Council, the standard was created to increase controls around cardholder data to reduce credit card fraud via its exposure. Validation of compliance is done annually.

· C&A – set of procedures and assessments leading to a determination of the suitability of the system to operate in the targeted environment. C&A consists of procedures which encompass the entire life cycle of the system; is required before operations begin and at least every three years thereafter or whenever major security-relevant changes occur; and involves an annual IA Controls review.

· Incident Response – federal agencies are required to have in place cyber incident handling mechanisms in accordance with the FISMA (reference a) and Appendix III, Office of Management and Budget (OMB) circular No. A-130, “Management of Federal Information Resources” (reference b).

· Penetration Testing – to enhance the security posture of the DoD network enclaves with the goal to discover weaknesses in systems and/or enclaves before the adversaries discover them. Properly executed vulnerability and penetration tests can identify planning shortfalls, vulnerabilities, deviations from doctrine, and assist administrators in determining the correct countermeasures to mitigate detected weaknesses and enhance their security posture.

Section 43. Points of Contact. Completed by Government.

Sections 44 -47. Target Dates. Completed by Government. Negotiated with the Partner and represent schedule estimates. The Customer Management Executive (CME) team should be sensitive to these dates and proactively communicate with the Partner, as early as possible, whenever the dates are threatened.

Sections 48-51. Risk Assessment. SI to provide response and return with Proposal.

Form Part 2 - Implementation and Cutover Support Requirements The Implementation and Cutover Support Requirements section is intended to capture information and facts that have a material impact on the system implementation.

Section 1. Implementation Contacts. Completed by Government and Portions for SI to provide response and return with Proposal.

Section 2. Migration Requirements. SI to provide response and return with Proposal.

Section 3. Cutover Requirements. SI to provide response and return with Proposal.

Section 4. Performance Metrics. SI to provide response and return with Proposal.

Form Part 3 - Technical Requirements These sections collect details of your requirement that can be directly compiled into a functional specification for your EIS-Standard requirements and will help us assess your requirements better if they are non-standard. Consult the Service Catalog for additional details on our standard services or contact your CME team with questions about filling out this service request.

Note: The best method to add rows to any table in the SRF is as follows:

· Open the File tab, click “Info,” click the “Protect Document” drop-down, and select “Restrict Editing.” In the box that pops up on the right-hand side of the page, click on “Stop Protection.”

· Carefully highlight the entire last row in your table of choice, including the small ‘blank’ space just beyond the outside of the gridline.

· Right-click and select <Insert> and then select <Insert Rows Above>. A new, blank row is now added to your table.

· To populate the new row with a title and those grey input fields, copy a populated row and paste it into your new row. Change the title accordingly.

· Follow the instructions in the first bullet again, but this time click on “Yes, Start Enforcing Protection” in the box that opens on the right-hand side of the page. Do not enter a password and click “OK.”

Note: Check boxes cannot be used in the form unless the Restrict Editing function is turned on.

Section 1.Partner Disposition. SI to provide response and return with Proposal.
Section 2.OE Requirements. SI to provide response and return with Proposal.
Section 3.OE Storage Requirements. SI to provide response and return with Proposal.
Section 4.Web Interfaces – Identify URLs required and their attributes. Completed by Government and Portions for SI to provide response and return with Proposal.
Section 5.External System Communication Requirements. SI to provide response and return with Proposal.
Section 6.Internal System Communication Requirements. SI to provide response and return with Proposal.
Section 7.Software Requirements. SI to provide response and return with Proposal.
Section 8.Open Source Software Requirements. SI to provide response and return with Proposal.
Section 9.User Authentication Requirements. Completed by Government.
Section 10.Networking and Security. Completed by Government and Portions for SI to provide response and return with Proposal. (Note to SI: Please estimate “Anticipated Bandwidth” and “Load Balancing” requirements only.)
Section 11.Local High Availability Requirements – SI to provide response and return with Proposal. Does the system require any specific local high availability feature for any specific OEs or functions (e.g., clustering, Oracle RAC)?
Section 12.Remote or Second Site High Availability Requirements – SI to provide response and return with Proposal. Does the system require remote or second site high availability feature for any specific OEs or functions (e.g., remote failover, clustering, Oracle RAC

Form Part 4 - Standard and Optional Rate-Based Services The Implementation and Cutover Support Requirements section is intended to capture information and facts that have a material impact on the system implementation.

Section 1.Core Services. Completed by Government and Portions for SI to provide response and return with Proposal.
Section 2.Optional Services. Completed by Government and Portions for SI to provide response and return with Proposal.
Section 3.Conditional Services. Completed by Government and Portions for SI to provide response and return with Proposal.
Section 4Service Continuity. Completed by Government

###…

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