A01_SEPM_QASP_30_NOV_2016.docx

As of 11/30/2016 Quality Assurance Surveillance Plan (QASP)

1. Contract (W15P7T-18-R-0005): System Engineering and Program Support (SEPM)

2. Work Requirements:

· Task 1 - Management Transition In (Staffing) and Transition Out Plan

· Task 2 Program Management Support

· Task 3 General System Engineering Support

· Task 4 - Integrated Product Support and Readiness Services

3. Primary Method of Surveillance:

There will be periodic inspection in accordance with performance standards for items 1-5 and random sampling for item 6. Further, on not less than on a quarterly basis customer satisfaction surveys will be sent and analyzed in addition to any unscheduled inspections in response to validated customer complaints received.

4. Scope of Performance:

The Contractor shall provide support in a diverse range of acquisition management, business management, engineering, architecture, integration and readiness support services that span the total life-cycle of PEO C3T systems. The required services include all C3T programs and program management offices, systems to include but not be limited to, system of systems (SoS) engineering and integration, network engineering, architecture development, interoperability engineering, information assurance, technology transition/insertion, testing, fielding and training. All must be planned and executed in coordination with multiple units and organizations, with special consideration for the US Army war-fighting mission and the current operations tempo (OPTEMPO) of US Army warfighting units as they undergo exercises and training events, deployment, operations, redeployment and reset. PEO C3T must also support a series of Army, Joint, and Combined experiments, demonstrations and exercises that will help define the concepts, requirements, doctrine, and equipment for the continued digitization and transformation of the Army.

The Government may require surge support during the base or any option period, and surge modifications will be within the scope of the contract and provide increased support for the defined task areas of this PWS. Surge support over the life of the contract will not exceed 5% of the contractor’s total proposed cost/price for the base and all option periods, excluding any six-month extension of services pursuant to FAR 52.217-8.

5. Performance Standards: The Performance Standards Summary Matrix below, includes performance standards. The Government shall use these standards to determine contractor performance and shall compare contractor performance to the Acceptable Quality Level (AQL).

1. Management Transition In (Staffing) and Transition Out Plan

Table 5.1 Performance Standards and AQL

6. Mandatory or regulatory compliance items:

The contractor will provide initial proof of compliance with regulatory and compliance items contained in the contract. The Contracting Officer's Representative (COR) and the Contracting Officer (KO) will evaluate the initial submission and will conduct ad hoc reviews of the contractor's compliance throughout the remainder of the contract. The contractor will monitor compliance as required by FAR 52.222-50, Combating Trafficking in Persons, and report any issues to the KO.

7. Acceptable Quality Level (AQL):

The AQL for this project is as provided in Table 5.1 above due to the critical support provided by mainframe operations.

8. Evaluation Method:

Various methods exist to monitor performance. The COR shall use the surveillance methods listed below in the administration of this QASP.

Regardless of the surveillance method, the COR shall always contact the contractor's task manager or on-site representative when a defect is identified and inform the manager of the specifics of the problem. The COR, with assistance from the KS, shall be responsible for monitoring the contractor’s performance in meeting a specific performance standard/AQL.

a. DIRECT OBSERVATION. All applicable Tasks/Subtasks Will be performed through 100% surveillance. This will include the Management Transition In (Staffing) and Transition Out Plan

b. PERIODIC INSPECTION. the Monthly Program Status and Financial reports will be 100% monitored on a monthly basis to ensure that it is complete, current and correct. Also to ensure that there is no differential between what is being reported in the monthly financials and the resulting invoice. If invoices are to be presented on a bi-weekly basis then the financial reports must coincide.

c. USER SURVEY. Random survey will be provided to the TPOCs not less than semi-annually to determine adequacy of support for all applicable performance aspects.

d. VALIDATED USER/CUSTOMER COMPLAINTS. Any complaints received in the surveys or independent of the surveys from the TPOC or related parties shall be investigated and validated within 90 days of receipt of the complaint.

e. 100% INSPECTION. Will be conducted on all deliverables identified in the PWS

f. PROGRESS OR STATUS MEETINGS. Shall be held monthly to review the Monthly Status and Monthly Financial Reports and the associated invoice for the time period in question.

Surveillance results may be used as the basis for actions against the contractor up to and including termination.

9. Incentives (Positive and/or Negative):

The COR shall meet with the contractor not less than monthly to assess performance and shall provide a written assessment of the determined contractor performance for each monthly period. It will be documented if the contractor exceeds, meets, or does not meet a given standard and acceptable quality level. The following ratings shall be used based upon the Acceptable Quality Level (AQL) shown in the performance standards table:

Enclosure 6, Page 1 of 2 Pages 17Jul2013/Version 2

SEPM, QASP

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