TAB F - Real Property Maintenance.pdf

DRAFT FA670322BOSINDUSTRY

Dobbins ARB Base Operations Support 27 Jun 2022 Performance Work Statement, Tab F F-i

TAB F: REAL PROPERTY MAINTENANCE

PERFORMANCE WORK STATEMENT

BASE OPERATIONS AND SUPPORT SERVICES

AT

DOBBINS AIR RESERVE BASE

June 2022

Performance Work Statement, Tab F F-ii

REAL PROPERTY MAINTENANCE

TABLE OF CONTENTS

SECTION TITLE PARA

F Description of Services

Overview F1

Personnel F2

General Requirements F3

Work Categories F4

Facility Maintenance F5

Grounds Maintenance F6

Material Management F7

TECHNICAL EXHIBITS

F-TE-1 Service Summaries

F-TE-2 Workload Estimates F-TE-2a Corrective Maintenance and Modernization/Revitalization F-TE-2b MEANS Estimates F-TE-2c AF Form 103 Work Clearance Form

F-TE-2d NexGen IT Work Load Estimates

F-TE-2e Builder Facility Condition Assessments

F-TE-2f Reserve Training

F-TE-2g Facilities Requiring Pest Management Inspections

F-TE-2h Ice Buckets and Utility Hydrant Stakes

F-TE-2i Facilities to be Maintained by the Contractor

F-TE-2j Grounds Maintenance

F-TE-2k Pavement Clearance Consumable Estimates (Sweeper & Snow Removal)

F-TE-4a Government Facilities

F-TE-4b Property Incidental to the Place of Performance (See Listing)

F-TE-4c Scheduled Incidentals

F-TE-4d Scheduled Incidental Listing- IT Equipment/ADPE/Copier/Radios

F-TE-4e Government Telephones

F-TE-5 Technical Acronyms/Definitions

F-TE-6 PM Program Inventory F-TE-7 Maps F-TE-8 AF PMTLs F-TE-9 Key Personnel, Special Training, Certifications and Licensing Requirements F-TE-10 Publications and Programs

Performance Work Statement, Tab F F-1

REAL PROPERTY MAINTENANCE

DESCRIPTION OF SERVICES

F1 Overview. Real Property Maintenance’s major responsibilities include preventive maintenance (PM) and corrective maintenance (CM) work tasks (WT) for facility maintenance for all real property, Real Property Installed Equipment (RPIE), and Real Property Similar Equipment (RPSE). All work shall comply with all applicable and most current Occupational Safety and Health Act (OSHA), Environmental Protection Agency (EPA), National Fire Protection Association (NFPA), National Electric Code (NEC), National Plumbing Code (NPC), American Society of Heating Refrigeration and Air Conditioning Engineers (ASHRAE) Standards, International Building Code, Unified Facilities Criteria, (UFC), DoD, AF, federal, state and local codes and requirements, and environmental regulations as well as higher headquarters standards, guidance, playbooks, and instructions. Ensure compliance with all codes, standards, licenses, certifications, and environmental standards. The KTR shall furnish all personnel, tools (to include consumable parts/materials, such as, but not limited to; drill bits, saw blades, filters, spark plugs, gas and cylinders, etc.), equipment, supervision, administration, materials, and other items and services necessary to service equipment, facilities, grounds, pavements and utility systems as defined in this PWS except as specified in Section A-2 and F- TE-4 as Government furnished property and services. All work identified in this Tab is included in the FFP unless otherwise specified.

F2 Personnel.

F2.1 Real Property Maintenance (RPM) Manager/Alternate. The KTR shall provide an RPM manager and alternate(s) who shall be responsible for the performance of the work, designated in writing and shall have authority to make decisions for the company. The RPM manager is identified as a key, full time position and shall have no additional duties. During core hours, the RPM manager or alternate shall be located on-site and be available within 30 minutes to meet on the Base with Government personnel. After core duty hours, the RPM Manager or alternate shall maintain a communication device by which they can be contacted by the designated Government representative, and have an on-site presence within one hour, 24 hours a day, 7 days a week.

F2.1.1 RPM Manager. The KTR shall provide a RPM who is responsible for the performance of the work, and shall have full authority to act for the KTR on all contract matters relating to daily operation of the Real Property Operations.

The RPM shall be able to effectively manage, lead, plan, and execute multi shop work task with multiple trades and KTRs to accomplish mission needs. A duty of the position shall require tracking WT status and providing response communications as soon as practicable. Attentiveness to high profile, and after hour and emergency work task, while utilizing time management is essential. Capabilities and responsibilities of the RPM position shall be maintained by a specifically designated alternate during the RPMs absence. The RPM and/or alternate shall have intimate knowledge of the status of these work task and shall communicate and coordinate with the BCE as appropriate. The RPM shall integrate the elements of Sec 106 of the National Historic Preservation Act when appropriate. Factors necessary for successful management of Tab F Real Property Operations include a RPM manager that is proficient in identifying, troubleshooting, and developing solutions to Real Property Corrective Maintenance, Preventative Maintenance, and Plant Operations. The RPM manager shall have a minimum of 10 years’ experience in a combination of construction, maintenance, and operation of facilities and utilities. Experience in operation and maintenance of utility plants and systems is highly desirable. The RPM manager shall have a minimum of six years management level experience in any of the above areas.

F2.2 Craftsman Qualifications. All work requiring licensed or certified Craftsmen in accordance with (IAW) local, state, and federal requirements, shall be performed only by employees possessing the applicable licenses or certifications. Work that does not require licenses or certifications shall be performed only by personnel who are proficient in the tasks normally performed by the applicable trade, as described in the Service Contract Act Directory of Occupations or other Government-approved occupational descriptions. Military training shall be evaluated by AFRC, CO and BCE representatives on a case by case basis to be used in place of state licensing or certification requirements. A submission of a request for waiver and a written plan that shall outline the actions that shall be taken to bring prospective technician up to the standards required in the PWS. See F-TE-9 for specific craftsman training.

F3 General Requirements.

Performance Work Statement, Tab F F-2

F3.1 Disaster Response Work. In the event Government property is damaged by causes of a disastrous nature, the BCE will determine the emergency actions necessary to protect Government and personal property. Services will be ordered under the applicable CLIN of the contract. KTR support required for disaster preparedness exercises shall be provided as directed by the BCE IAW AFI 10-2501 Emergency Management Program and will be under the applicable CLIN of the contract.

F3.2 Hazardous and Regulated Waste. Several of the activities undertaken in the execution of this contract will result in the generation of hazardous waste. The KTR shall comply with the Base Hazardous Waste Management Plan, Dobbins ARB Storm Water National Pollution Discharge Elimination System (NPDES) Permit, Waste Management for Shop Manual, AFI 10-2501 and AFMAN 32-7002 Environmental Compliance and Pollution Prevention. The KTR shall ensure personnel handling hazardous waste and regulated materials are properly trained in a manner consistent with applicable federal, state, and local regulations.

F3.2.1 To facilitate waste handling and disposal, and ensure regulatory, Base Storm Water Prevention Pollution Plan (SWPPP) and Base Hazardous Waste Management Plan for compliance, the KTR shall control the accumulation of hazardous and regulated wastes and establish procedures for documentation, inspection and on-site safety measures at the accumulation points for all KTR-operated facilities. The Base Hazardous Waste Management Plan and Storm Water Prevention Pollution Plan (SWPPP) do not require extraordinary procedures, but rather directs a common handling system that complies with EPA, OSHA and environmental guidelines and ensures compliance with federal, state and local regulations.

F3.2.2 The KTR shall comply with the Base Hazardous Materials Emergency Planning & Response (HAZMAT) Plan section on spill notification, spill prevention, containment and control for spill reporting and first response.

F3.2.3 Both underground and aboveground storage tanks containing petroleum products, hazardous materials, and other regulated substances are included in "facilities." The KTR shall comply with state, federal regulations and Air Force Instructions concerning the monitoring and inspections of those tanks.

F3.2.4 The KTR shall collect and transport all Tab F KTR generated hazardous, regulated, and universal waste IAW the Base Hazardous Waste Management Plan. All work pertaining to handling hazardous and regulated waste, except waste generated by, or in the performance of PM or CM, will be ordered under the applicable RPS Facilities Management CLIN of the contract. The Government will be responsible for actual disposal of hazardous and regulated waste, and costs associated therewith.

F3.2.5 Welding, Cutting, Brazing, and Soldering. The KTR shall comply with 29 CFR 1910, Occupational Safety and Health Standards and obtain AF Form 592, USAF Welding, Cutting, and Brazing Permit, from the Fire Department before initiating “hot work”. The KTR shall notify the Fire Department within 30 minutes of completion of work.

F3.3 Road Closures. The KTR shall coordinate all road closures and re-opening required in the performance of this contract with the BCE, Fire Department, Security Forces, and COR prior to start of work.

F3.4 Technical Guidance. The KTR shall provide advice and assistance to the Government on all areas specified as KTR responsibilities. Services include, attendance at (or participation in) commander’s staff meetings, Work Order Review Meetings (WORM), field surveys, disaster preparedness and Base recovery exercises and meetings, environmental protection committees, Bird Aircraft Strike Hazard (BASH) Team, Base Civil Engineering (BCE) staff meeting, BCE Update, Environmental Compliance Assessment Management Plan (ECAMP) meetings and inspections, Pollution Prevention and Recycling meetings, Facility Board, Foreign Object Debris (FOD), Safety Meeting, Base Energy Steering Group Meeting, Design Review Panels and meetings, utilities conservation, Water Committee Meetings, Snow Meetings, and all other meetings designated by the BCE or designated representative.

Attendance at the meetings noted in this subparagraph by KTR management and shop personnel, is FFP. The KTR shall prepare BCE requested reports not specified in F-TE-3 as a WT and will be ordered under the applicable RPS Facility Management CLIN of the contract.

Performance Work Statement, Tab F F-3

F3.5 Work Involving Occupied Buildings.

F3.5.1 During the performance of this contract, facilities will continue to be occupied. All KTR work shall be performed in an orderly manner with minimum disturbance and inconvenience to the occupants, including advance coordination as required. The KTR shall confine and limit their operations to only those areas required for performing the work. KTR work areas that may present health or safety hazards to building occupants or other affected personnel, shall be securely enclosed, cordoned, marked or otherwise made safe by the KTR. The KTR shall, on a daily basis, keep the work area, job sites and Government vehicles used in the performance of this PWS free from accumulations of waste material, rubbish, tools, scaffolding, equipment, and materials. Upon completion of the job, the KTR shall leave the work area and premises in a clean and neat condition.

F3.5.2 The KTR shall submit a written request to the COR and BCE and obtain written approval at least 48 hours prior to scheduled interruption of utilities to any facility. The KTR shall notify the facility managers, Fire Department, and Security Forces at least 2 work days prior to scheduled interruption of utilities. The KTR shall notify the BCE or designated representative, Fire Department and Security Forces within 30 minutes after all utilities have been restored.

F3.6 Unscheduled Utility Outages. The KTR shall treat all unscheduled utility outages as emergencies. The BCE, COR, Fire Department, and Security Forces shall be notified of all unscheduled utility outages within 30 minutes of occurrence. All utilities systems shall be reset and returned to its normal operating condition within one hour of utility being placed back in service. The KTR shall notify the utility company/provider of any utility outage affecting/impacting our Base and record all utility outage in Outage Log. The KTR shall notify the BCE, COR, Fire Department and Security Forces within 30 minutes after all systems have been reset.

F3.7 Airfield Safety. The active airfield area (consisting of all runways, including overruns, taxiways, and areas adjacent to the above) is under the control of the Chief of Airfield Management, represented by the Air Traffic Controller (ATC) on duty in the control tower. Before entering or approaching this area for any reason, the KTR shall obtain permission from the ATC. In the airfield area the KTR shall subject their operations and movements to the control of the ATC IAW AFMAN 13-204 Vol 3 Air Traffic Control.

F3.8 Potentially Hazardous Materials. The KTR may encounter potentially hazardous materials such as asbestos containing materials (ACM) or lead based paint during performance of this contract. The KTR shall notify the BCE, and COR if suspected potentially hazardous materials are encountered. The Government shall conduct testing of suspected potentially hazardous materials and notify the KTR of the results so KTR can take appropriate actions to complete work. All work related to potentially hazardous materials shall be done IAW applicable State and Federal laws and regulations, and IAW base management plans for those environments and materials. The Government shall conduct abatement. Once abated, the KTR shall be notified to proceed with work. Documentation of all actions/decision shall be kept in the project files.

F3.9 Environmental Compliance

F3.9.1 Permitted Equipment. Any work conducted on permitted equipment under the Clean Air Act, Clean Water Act, Underground storage tanks regulations, wastewater and oil water separators and storm water systems shall be recorded and no new equipment that is not documented by make, model, and serial number in the current construction operating permit may be installed without written approval by the BCE CEV environmental flight. Construction and operating permits are maintained in the BCE CEV office. Equipment includes but is not limited to: Internal combustion engines, storage tanks, fueling facilities, JP-8/JP-A Hydrants, Bulk loading equipment, coating operations, fire training, indoor shooting, emission control equipment, spray booths, and char broiler. All testing of permitted equipment shall be done IAW the permit requirements and notification provided to COR, BCE CEV and the regulator as required by regulator rules and shall supersede any PMTL requirements. The KTR shall update changes to the inventory in the appropriate system, to include but not limited to, SMS, NexGen IT, and APIMS.

F3.9.2 Environmental Compliance Inspections: The KTR shall comply with and participate in all required environmental compliance inspection programs, both external (regulatory) and internal, including the Inspector General (IG) and Commander’s Compliance Inspection (CCI) programs and the (ESOHCAMP). The KTR shall

Performance Work Statement, Tab F F-4 comply with all elements of the ESOHCAMP program as outlined in AFI 90-803, Environmental, Safety, and Occupational Health Compliance Assessment Management Program.

F3.9.3 Air Quality Program: The KTR shall comply with all federal, state, and local air quality rules and regulations.

The KTR will manage, track, and report all required source data for air emission sources using the Air Program Inventory Management System (APIMS) program. Source data may include manufacturer’s info, performance and usage data, and other details for air sources such as emergency generators, boilers, other internal combustion sources, etc. required for regulatory and AF reporting.

F3.10 Work Clearance Request Form (AF Form 103). The KTR shall be responsible for processing all work clearance requests and to flag/mark utility systems and underground structures that fall under the responsibility of the BCE or designated representative. From receipt of the request, the KTR shall have five business days to accomplish task per BCE work clearance policy. This falls under the FFP section of this PWS. Coordination with other agencies, as required by AF Form 103, is the responsibility of the requestor.

F3.11 Computerized Maintenance Management System (CMMS) and BUILDER Training. The Air Force approved CMMS is NexGen IT. BUILDERTM is the primary Air Force Sustainment Management System (SMS).

The online training for BUILDER can be found on the AFCEC SMS webpage. All training requests for BUILDER shall be requested through the COR.

F3.12 Warranties. KTR shall coordinate with the BCE designated personnel on the warranty process so that shops can validate calls and KTRs are held accountable for warranty issues. Provide all new warranty information to the BCE or designated personnel. Ensure that warranties are not voided for lack of maintenance, due to action or inactions.

The KTR is responsible for contacting and coordination of all manufacture warranty repairs on all KTR installed equipment. The KTR shall notify the COR of all possible manufacture warranty issues on other installed equipment/items, e.g. roofs. KTR shall ensure all work accomplished by KTR does not void existing warranties.

F3.13 Programs and Software not Provided by the USG. The USG does not provide programs or software for key code management, or cost estimating, or the base year PM program. The KTR shall create and validate the PM program in NexGen IT IAW F5.2.1. The KTR’s PM program shall be able to provide reports required in F-TE-3 in excel format. The KTR’s PM based program shall be able to provide required reports in excel.

F3.14 AF Reserve Training. The KTR shall provide UTA, AT, and STP training, IAW paragraphs A5.2 and A12.

Government validated training requirements will be provided to the KTR IAW paragraph A12.5. The KTR shall provide training specific to Base Civil Engineering reservists (3E0X1, 3E0X2, 3E1X1, 3E2X1, 3E3X1, 3E4X1, 3E4X2, 3E6X1) using AF procedures and all other guidance outlined in the Career Field Education and Training Plan (CFETP) for each respective Air Force Specialty Code (AFSC).

F4 Work Classification/Prioritization. The KTR shall perform two categories of work: Preventive Maintenance (PM), and Corrective Maintenance (CM).

F4.1 Preventive Maintenance (PM). The KTR shall perform PM/Recurring Work, also referred to Work Priority 2A, on all real property, RPIE, and RPSE IAW AF approved Preventive Maintenance Task Lists (PMTL), RSMeans or other guidance as stated/provided within this PWS. Perform PM on the items listed in F-TE-6. Notify the CO and COR upon identification of incorrect equipment inventory or identified PM actions, prior to performing PM actions.

AF-PMTLs supersede any commercial PMTL variants. Compulsory standards, to include ETLs, UFCs, NFPA requirements, and other AF-specific mandates are the primary drivers and cannot be overlooked. If two PMTLs exist for the same asset, always select the AF-PMTL. New real property, RPIE, and RPSE PM will be performed as a 2A WT until added to the PM Program. Review and update PM Program annually and submit to the Government for approval.

F4.1.1 PM Program. The KTR shall furnish software/programs to develop PM Plans and Programs and structure the PM approach to maximize efficiency and cost benefits. The KTR shall ensure all PM actions are scheduled in KTR supplied program. The KTR shall create/validate the PM program within NexGen IT IAW F5.2.1, during the base

Performance Work Statement, Tab F F-5 year of the contract. Preventive maintenance for assets in the PM program shall be prioritized over all other forms of work, with the exception of Work Priority 1, Emergency Corrective Maintenance. The PM program shall list facility number, equipment inspected or maintained, assigned shop, inspection criteria (PMTL # or AFRC/BCE Directed action, e.g., inspect detention pond, change air handler filters), PM frequencies and estimated hours. Adhere to all manufacturers’ preventive maintenance recommendations throughout the warranty period of newly installed equipment.

F4.1.1.1 Preventive Maintenance Program Files. A PM Program file for all preventive inspections, testing and maintenance (ITM) shall be maintained by the KTR. Documentation for all PM accomplished shall be placed in chronological order in the appropriate PM item folder. Documentation shall include all materials used, date, time, and name of person accomplishing these actions. Documentation shall identify all discrepancies found during preventive maintenance. These records shall provide preventive maintenance, inspections, testing, and completion history for each recurring item listed in this PWS. These files and their contents are the property of the Government and shall not be destroyed or removed from the Base. These files shall be available to the BCE, the COR, and the CO at all times during the life of the contract.

F4.1.1.2 Annual PM Schedule. Submit a complete PM plan listing all ITM actions to the BCE or designated representative for approval within fifteen (15) days of the first and subsequent operational performance periods. The KTR shall submit all proposed changes to PM schedules to the BCE or BCE’s designated representative in advance of the scheduled dates for performance. At the beginning of each option period the BCE designated representative and KTR shall jointly review the PM accomplished over the previous twelve (12) months. The CO (with the BCEs recommendation and concurrence) will approve all additions or deletions to the PM. The KTR shall update schedules as necessary to reflect all changes in equipment inventory. All records maintenance shall be the sole responsibility of the KTR.

F4.1.1.3 Monthly PM Schedule. The KTR shall prepare and submit the monthly schedule for all PM ITM actions.

The KTR shall schedule all equipment items for preventive maintenance, inspection, and tests during the contract period providing for an even distribution of work.

F4.1.1.4 Completed Monthly PM Schedule. The KTR shall prepare and submit a written report of PM ITM actions actually accomplished during the preceding month. The report shall include, but not limited to, area/building number, equipment/asset identifier, item description, PM description/frequency, completion date, actual hours, certification of the items accomplished, and list of deficiencies identified with WT number and brief description. The report shall also include any written reports as required IAW F-TE-3. For any PM work not performed as scheduled the previous month, the report shall include documentation of advance BCE approval and a revised schedule for any work, which was scheduled the previous month, but not accomplished, and submit for the BCE's approval.

F4.1.1.5 NexGen IT Preventive Maintenance WT Completion (2A). For each 2A PM WT generated in NexGen IT the KTR shall input the technician’s actual labor hours in the NexGen IT Resources Labor Entry Section (not the Direct Entry Cost Form). After documenting all 2A PM WT labor and remarks, the KTR shall complete and close the 2A PM WT(s) in NexGen IT. All incomplete 2A PM WT(s) shall be closed IAW the latest AFCEC COOM Business Processes. Partially or Non-Accomplished PM shall be closed IAW AFCEC COOM Business Processes. All CM WT generated by 2A PM WT will be tracked in the Description of the CM WT, include the 2A PM WT number.

F4.1.2 Equipment Failure Report. The KTR shall provide an equipment failure report to the Government NLT 2 workdays after a major failure or upon receipt of BCE direction. A major failure is any downtime of a system greater than 24 hours, any time a failure results in collateral damage to another system or surrounding real property, or the complete failure of any component with a material cost of more than $5000. For a major failure, the KTR shall provide a notification to the BCE designated representative within 2 hours. If urgent, the KTR shall provide a draft report within 24 hours. The failure report shall include PM and CM preformed, warranty expiration date (if any), equipment expected life, date of equipment installation, date of failure, and explanation for failure. Equipment Failure Reports are FFP.

Performance Work Statement, Tab F F-6

F4.1.3 The KTR shall enter a CM WT into NexGen IT for all discrepancies found during PM on equipment and facilities within 2 working days of completion of the PM action.

F4.2 Service Calls/Work Tasks (WT).

F4.2.1 Customer Service (Work Control). The KTR serves as a centralized customer service focal point and shall provide a 24 hour contact number manned by KTR personnel to process all CM WT, to include after hour calls, dispatch craftsman to emergencies, and write WT. Maintain the night log for all after hours work task. Classify work IAW AFI 32-1001 Civil Engineer Operations. Provide work request feedback to facility managers to include approved work priority, status, and an estimated start date. The KTR shall receive calls by telephone, in person, e-mail or in writing at the service call desk Monday through Friday 0715-1600, excluding holidays. The KTR shall create a Service Request (SR) upon notification from facility manager, and create a WT in NexGen IT as soon as practicable. The KTR shall establish and publish a phone number to receive after hour calls. CM WT (other than emergencies) shall only be accepted from facility managers or their alternates, RPM Manager, the BCE or other BCE designated representative. Requests for overtime other than for emergencies, shall be approved by the BCE prior to working, and tracked accordingly on the WT. The KTR shall accept Priority 1 CM WT from all base personnel. A list of personnel authorized to place CM WT (other than emergencies) will be provided to the KTR by the BCE.

F4.3 Work Task Data Input. CM WTs shall be subject to review and approval by the BCE or designated representative. CM WTs consist of sustainment and enhancement type work requirements and includes non-PM, repair, and replacement, necessary to sustain all real property, RPIE, and RPSE assets. The KTR shall populate, maintain, update, generate, and manage all WT data and reports in NexGen IT. Daily the KTR shall input the actual craft hours, rate, material, and subcontract costs on the Direct Entry Cost Form, and detailed remarks, including corrective actions and materials used, for all WT in NexGen IT. Data shall be broken down by craft in tenths of an hour per CM WT per craft. (CM WT number A1011: plumber 10.3 hours, carpenter 2.7 hours, etc.). Except as otherwise stated herein, the KTR shall input estimates for all CM WTs prior to the performance of work. After the data has been entered the KTR shall provide a cost estimate including all indirect and direct costs to the designated approval authority. Consumable parts and material are part of the FFP. During the performance of the CM WT, when changes are identified that impact the cost estimate, the KTR shall prepare a revised estimate for approval before continuing. The KTR shall not proceed without prior approval. At the discretion of the BCE, any CM WT categorized as Priority 1 or 3, which in the evaluation of the KTR is $500.00 or less in cost, the KTR shall schedule and accomplish the work within the periods established in paragraph F4.4.4. The KTR shall receive approval from the BCE prior to starting any KTR identified/initiated work. If during evaluation or accomplishment of any CM WT, the KTR determines the cost will exceed $500.00, work shall be stopped and the BCE and CO contacted for approval before proceeding. The KTR shall update the NexGen IT to acknowledge BCE approval. All Priority 1 and 3 CM WT over $500, and all Priority 2B and 4A/B WT, require approval by the BCE. The KTR shall invoice the Government for CM WTs only after completion and updates to the NexGen IT database.

F4.3.1.a Work Order Completion. The KTR shall obtain a signature from the requester or facility manager (or alternate) to validate that the work was completed. WTs will be ordered under the applicable CLIN of the contract with the following exceptions, which are considered FFP for example but not limited to: pickup and delivery of supplies and equipment; costs associated with RSMeans estimates; purely administrative tasks, tasks associated with purchasing, handling, and scheduling materials and services, assembling materials lists, obtaining quotes, data entry, subcontract administration. The KTR shall document all CM WT changes, including Priority 1 verbal approvals, special conditions and references to related WT and a resolution description including what failed, and how it was corrected (e.g., A/C inop; replaced fan motor) in the remarks section of the WT form. Track and report KPIs such as the prior month’s work tasks generated, and completed, completion times by priority, total hours expended on PM and CM WTs, PMs scheduled/completed, and contract year to date status of CLIN amounts, CLIN amounts spent on M&R (4a-4b) work, and customer complaints.

F4.3.1 Material for WT: WTs shall not be tracked Awaiting Material (AWT MAT) until materials have been ordered or purchased through a vendor. When a WT is tracked to AWT MAT, the KTR shall input a comment in the NexGen IT database reflecting the estimated material arrival date and update the cost estimates with the total material costs and a copy of the Purchase Order (PO) will be uploaded into the Notes & Documents tab of the WT. Material shall be ordered or purchased through a vendor within 5 days of WT approval, and 1 day for priority 1 CM WT. The KTR

Performance Work Statement, Tab F F-7 shall input remarks and coordinate with the BCE on WT where material will take longer than 5 days to order. Upon receipt of all material for a WT, the KTR shall track the WT IN PROG (in progress) within 2 days.

F4.3.1.1 Daily Schedule. Each workday before 8:30 A.M., the KTR shall notify the BCE and COR of all PM and CM WT work scheduled that day in writing via email or Government approved format. Any changes to the daily schedule will be reported within 30 minutes to the BCE and COR.

F4.3.2 Work Accomplishment. Generally, the KTR shall perform CM WT in the sequence received based on the allotted time. However, it may become necessary for the Government to change the sequence and timing for work performance or completion based on unforeseen changes in circumstances. Any required changes in the sequence and timing for work performance or completion will be determined by the BCE or designated representative and provided to the KTR. In specific circumstances, the BCE may establish an accelerated completion date that is different from the standard priority classification completion times. The KTR shall identify any conflicts with current work with the BCE for de-confliction and is expected to accommodate and complete the work by the BCE’s new date. Such changes shall not form the basis for an equitable adjustment, nor change the work priority classification of the CM WT, e.g., 3C changed to a 3A for quicker accomplishment. Document all work changes in the remarks section of the CM WT form.

F4.3.3 Drawings/Sketches. Any CM WT, which will change Government real property records, facility plans, or detail drawings, shall be individually managed. The KTR shall provide sketched drawings indicating all changes to plans, elevation, and details, as appropriate, so necessary updating of real property records, facility plans, and drawings can be accomplished. Sufficient information shall be provided for the Government to update geospatial and drafting software. The KTR shall receive BCE or designated representative approval of the "marked-up" drawings/sketches prior to WT close-out.

F4.3.4 End of Contract Year Service Call - Work Task Approval and Completion. All CM WT shall be approved in NexGen IT NLT the last day of the contract option year. All CM WT shall be physically complete within 30 days of approval and shall be financially closed within 120 days of approval.

F4.4 Types of Corrective Maintenance WT. Repairs shall be ordered under the applicable CLIN of the contract.

CLIN definitions are described in F-TE-5.

F4.4.1 Unscheduled/Scheduled Sustainment Work. CM WT is work which contributes to the sustainment of facilities to support the continued mission operations, such as non-PM and repair CM WT. Non-PM and repair CM WT is performed as a result of equipment or facility system breakdown or by detection of a malfunction or potential malfunction. All repairs will be ordered under the applicable CLIN of the contract.

F4.4.2 Scheduled Enhancement Work (4A & 4B). Work defined and prioritized by the base (may or may not be a mission priority).

F4.4.3 Miscellaneous Service Work Task. WT which are within the overall realm and scope of the Real Property Maintenance (RPM) function, but which are not specifically called for in any section(s) of the RPM PWS.

Miscellaneous WT will be ordered under the applicable CLIN of the contract and the KTR shall obtain BCE approval prior to accomplishing the work regardless of estimated cost.

F4.4.4 CM WT Priorities. CM WTs shall be prioritized IAW AFI 32-1001 and completed within the following times:

F4.4.4.1 Priority 1 (Emergency) CM WT. During core hours, respond back to the customer within 10 minutes, and initiate corrective action within 30 minutes after receipt of work request, and complete/eliminate emergency situation within 24 hours. Material requirements for Priority 1 CM WT shall be processed the same duty day the call is received.

After core hours, respond to Priority 1 CM work request within 60 minutes after notification. Only those actions necessary to mitigate the emergency are accomplished on the initial WT. If additional work is required to restore complete functionality, a future lower priority WT will be created and executed in a time and manner consistent with

Performance Work Statement, Tab F F-8 requirements of similar scope and nature.

F4.4.4.2 Priority 3A – High Risk Work. This priority is often associated with follow-up work to a Priority 1 WT, which was responded to and closed. The KTR shall respond within 24 hours and complete all work within five workdays after initial receipt of approval.

F4.4.4.3 Priority 3B – Medium Risk Work. The KTR shall make an initial response within three workdays and complete all routine WT within 15 workdays after initial receipt of approval.

F4.4.4.4 Priority 3C – Low Risk Work. The KTR shall make an initial response within three workdays and complete all routine WT within 30 workdays after initial receipt of approval.

F4.4.4.5 Scheduled Enhancement Work. Priority 4 is classified as enhancement. All work in this category is created via an AF Form 332 Civil Engineering Work Request (or equivalent) and is submitted to the KTR. The BCE approves all priority 4 work and sets the completion times.

F4.4.4.5.1 Priority 4A – Scheduled Enhancement Work (Modernization/Restoration Work). WTs in this category are for facility enhancement work or are defined as work performed for which the end result is a new or higher standard (facility enhancement). Example: Replace wallpaper, replacing area carpet/tile, painting, increase HVAC capacity or lighting efficiency; replacing existing items with new items for the purpose of improving the quality of the work area. Also included is work performed that results in adding new components or items to an existing facility or system, or work that substantially alters a facility or system. Example: Install new door in existing wall, build a new wall within an existing facility, installation of electrical outlets, or changing the use of the area. In no case shall modernization/restoration WT be accomplished until the BCE has approved and the CO has made a scope determination, and both coordinated on the AF Form 332. No WT shall exceed $30,000 (labor and materials), and all modernization/restoration WT shall be limited to $150,000 per year. All work under this paragraph will be ordered under the applicable CLIN of the contract.

F4.4.4.5.2 Priority 4B – Enhancement Work. Work that does not contribute to sustainment or ensuring continued mission operations. Work that is not mission priority, but potentially funded by others. Examples include, but are not limited to; event support (airshows) and any decorative versus operational need (signs, landscaping, status displays etc.) fall in this category. All work under this paragraph will be ordered under the Facility Management CLIN of the contract.

F4.5 Work Task Estimating. Except as otherwise stated herein, the KTR shall input estimates for all CM WTs prior to the performance of work. The KTR’s estimate for non-duty hour Priority 1 CM WTs shall be input NLT the next workday. For Priority 3 and 4 work, estimates shall be completed within 5 business days of WT initiation, unless otherwise approved by the BCE. For those CM WT estimated under $1,000 the estimate may be based on the KTR’s experience or on industry standards. The cost estimates for work under $1,000 shall contain the number of hours by craft and labor rate, material costs, other direct costs, and total job cost. If during accomplishment of any CM WT, the KTR determines the cost will exceed $1,000 in cost, work shall be stopped and an RSMeans estimate will be completed for the BCE approval before proceeding. The KTR shall update the NexGen IT to acknowledge BCE approval. All CM WT exceeding $1,000 require an RSMeans estimate. It may become necessary for the KTR to develop revised RSMeans estimates, changes shall be documented in the remarks section of the WT form in NexGen

IT.

F4.5.1 RSMeans Estimate. The estimate is derived from RSMeans Facilities Maintenance & Repair Cost Data (not Government provided) as the primary standard and shall be completed within 5 business days of CM WT initiation, unless otherwise specified by the BCE. If this standard is inadequate, the next source for standard hours is the RSMeans Construction Cost Data. The estimate shall include the line numeric coding numbers from RSMeans, broken down steps where applicable, their hours and an itemized list of materials and costs. Craft labor hourly rates are to be multiplied against the RSMeans hours to compute the labor costs. Material costs may be taken from the RSMeans or from actual vendor quotes. A description of any equipment rental with justification, and rental cost with basis thereof indicated. The KTR shall fully explain any assumptions used in developing the RSMeans estimate. Document all

Performance Work Statement, Tab F F-9 assumptions in the remarks section of the WT form in the NexGen IT. The estimated workload for RSMeans estimates is included in F-TE-2b.

F4.6 Subcontracted Work: Subcontracted work will only be considered for approval in circumstances where the work required is determined to only be available from a justified sole source (e.g. proprietary source); unusual or compelling urgency as a result of a real world emergency or contingency; or specialty skillset as determined by the BCE. Subcontracted work will not be considered for lack of KTR planning or resource management. KTR shall provide justification and a quote to the AO. Only the work subject to the justification may be authorized, unless otherwise approved by the BCE and CO

F4.7 The KTR shall be aware some CM WT may be canceled or not approved for accomplishment after the RSMeans estimate has been developed and input into NexGen IT.

F5 Facility Maintenance.

F5.1 Facility Maintenance Files. A facility maintenance folder for each facility shall be maintained by the KTR.

Documentation of all WTs accomplished on a facility shall be placed in chronological order in the appropriate facility maintenance folder. The records shall provide detailed maintenance and repair history for each facility.

Documentation will include all materials used, date, start/stop times, and name of person accomplishing these actions.

The KTR shall maintain all warranty information in this file. Any WT, which requires an RSMeans estimate, shall have the estimate filed with the WT form. These files and their contents are the property of the Government and shall not be destroyed or removed from the Base. These files shall be made available to the BCE, the COR and the CO at all times during the life of the contract.

F5.2 Requirements And Optimization Data: The KTR shall manage, execute, and prioritize requirements, perform PM and CM work planning and data analysis in support of maintenance and repair activities, for cradle to grave contract execution. IAW Air Force Playbooks and Reference Guides, the KTR shall populate, update, synchronize, and manage all aspects of data management from the Government designated Computer Maintenance Management System (CMMS) IT systems. These systems include, but are not limited to NexGen IT, and Sustainment Management Systems (SMS) like Enterprise Sustainment Management System (eSMS), and APIMS. The KTR shall develop all reports required for local needs or higher headquarters taskers. Provide current and accurate contractor performance metrics through consistent key performance indicators to be presented monthly at the MFT meetings. Maintain maps, plans, charts, and other documents and files. Ensure before work tasks are completed/closed, all NexGen IT WT actions associated with work performed are reviewed and all work performed is properly documented with adequate and comprehensive comments.

F5.2.1 Integrates and Synchronizes Preventive Maintenance (PM) Program: The KTR shall create, validate, implement, and manage the PM program in NexGen IT and maintain records IAW prescriptive requirements. The KTR shall perform annual validation of PM actions required for every designated asset and schedule all PM actions in NexGen IT. Identify assets not included in the PM program, notify the BCE, document local decision-making process, and update the PM program as required IAW F4.1.1.2. The KTR shall coordinate with the USG to define and create the Building Equipment Asset Record(s) and upon USG approval, create the Job Plan and PM Schedule.

The KTR shall work with shops to balance PM schedules, route PM work activities, and recommend PM schedules adjustments based on analysis findings. The KTR shall create and validate a complete PM Program within NexGen IT for PWS PM items (IAW F4.1) that have definable AF or RS PMTLs. The PM(s) shall be created and scheduled within NexGen IT; a minimum of 9% per month and completed during the base year of the contract. Report to be generated from NexGen IT. The KTR shall report PM metrics such as scheduled vs. completed, at the activity (shop) level and any associated strategic-level reports/metrics that describe the health of PM program to the BCE. The KTR shall input, audit, and analyze data/reports from all eSMS and NexGen IT systems to ensure data accuracy and quality for real property assets in support of maintenance analysis and work optimization activities. The KTR shall close PM WTs IAW AF Playbooks.

F5.2.2 BUILDERTM: Integrates and synchronizes Sustainment Management Systems (SMS) data standards, collection, and analysis: Ensure SMS such as, but not limited to BUILDERTM, reflects an accurate built asset and

Performance Work Statement, Tab F F-10

Real Property Installed Equipment (RPIE) inventory for assigned assets and that the built asset-RPIE relationships are established and reflects a true picture of the current status/health of covered system. Continuously monitor and assess the asset condition, performance, accuracy, and timely entry of relevant data and highlight sub-standard performance.

Develop local Key Performance Indicators (KPIs) and Targets & Measures (T&Ms) fed by the data collected and link the data to performance measures to support portfolio management.

F5.2.3 BUILDERTM Annual Facility Condition Assessments (FCA). The KTR shall inform the BCE 14 days prior to performing a comprehensive facility condition assessment and validation/inventory of equipment of Real Property and RPIE on a 5-year cycle (20% of Base assets could be reviewed annually) of B20 Exterior Enclosure, B30 Roofing, C10 Interior Construction, D10 Conveying, D20 Plumbing, D30 HVAC, D40 Fire Protection, and D50 Electrical, IAW SMS Playbooks (See F-TE-2e for listing of section categories to be assessed and inventoried). The KTR shall enter the condition assessments into the BUILDERTM Sustainment Management System (SMS) database within 14 days of completing the FCA. Changes in equipment inventory shall be appropriately documented and approved by the BCE prior to any changes in the SMS programs. After BCE approval, the KTR shall correct NexGen IT and SMS inventory within 14 days of approval. The KTR shall become familiar and trained in the database.

F5.2.3.1 FCA Team Composition and Training. The KTR’s FCA Team shall have an Assessor, and a craftsman familiar with the system being inspected and the appropriate playbooks, e.g. D30 HVAC. If the said craftsman is trained and listed as an Assessor in BUILDER, they can conduct the assessment alone. The craftsman shall have specialized experience related to the system, B20 Exterior Enclosure, B30 Roofing, C10 Interior Construction, D20 Plumbing, D30 HVAC, D40 Fire Protection, and/or D50 Electrical. For example in D30 HVAC, the craftsman shall have specialized experience related to HVAC and building mechanical systems and be equivalent to a Journeyman, a 5 Level Technician or Mechanical Engineer. The craftsman should be able to identify common HVAC system components, understand how they function/operate, and have experience planning or performing HVAC and mechanical systems maintenance, improvements or repairs. The required training for this task is at the Assessor level and can be attained over the internet through the Air Force Institute of Technology (AFIT).

F5.2.3.2 Individual facility walk-throughs shall be conducted to verify complete and accurate BUILDERTM data and to conduct the FCA. The FCA team will utilize either the direct rating inspection method or the distress rating inspection method where the appropriate conditions apply. Where the component is in excellent condition or in total need of replacement, the direct rating approach may be used. Otherwise, if component repair is warranted or possible, the distress survey method is applicable. During the inspection, the KTR shall note which components-sections are in need of repair or replacement and include detailed comment and digital photo documentation in the SMS. When using direct rating method, specific detail comments describing the rating are required to be entered when scoring is less than A-.

F5.2.3.3 The KTR shall update and/or populate the NexGen IT and SMS databases with data collected by inventorying Real Property and RPIE facility system components for: B20 Exterior Enclosure, B30 Roofing, C10 Interior Construction, D20 Plumbing, D30 HVAC, D40 Fire Protection, and D50 Electrical. Collect equipment information for entry into the SMS. The data collected shall be targeted to ensure that proper maintenance can be performed.

Component data to be captured shall include as a minimum the following: Manufacturer, model, capacity, quantity, install date, location and condition of significant system components. Other attributes that drive maintenance scheduling or level of effort shall also be captured. Photos of significant pieces of equipment, and photos of id plates if available, shall also be obtained. Changes in equipment inventory shall be appropriately documented and approved by the BCE prior to any changes in the NexGen IT or SMS programs.

F5.2.3.4 Observed Deficiencies: During the routine performance of work, the KTR shall evaluate facility and infrastructure systems to identify defects, as well as defects anticipated to arise in the next five years. Properties such as age, observed condition, WT history, leakage problems and overall appearance shall be considered when making recommendations. Identify deficiencies based on these visual inspections and information collected through interviews and review of other existing documentation. This includes visual surveys of Air Force owned utility system components including, but not limited to, wastewater, fresh water, storm water, natural gas, electrical, petroleum storage and dispensing, and steam generation systems.

Performance Work Statement, Tab F F-11

F5.2.4 Corrective Maintenance (CM) WT Completion: Performs WT closeout procedures and audits completed WT data for capitalization opportunities, NexGen IT and SMS updates, and compliance with Air Force Instructions (AFI’s) and Playbooks. Ensures CM WTs on PM’d Building Equipment Assets are associated with the correct Building Equipment Asset. Ensures accurate labor, materiel, and contracted service costs are captured on WTs supporting Real Property annual operating cost collection and provides correct reimbursable customer charges for cost accounting invoicing. USG will close CM WT after invoicing. Accurately maintain records, lists, and recurring reports ensuring Real Property accountability records/information is readily available when required for auditing purposes.