State_of_Arizona_Amendment_25_Exhibit_J_-_Managed_Advantage_Statement_of_Work_-_Redacted.pdf

Exhibit J: Managed Advantage SOW 2 Page 2 of 26 Confidential CGI Technologies and Solutions Inc.

The information contained in this document is legally privileged and confidential to CGI and to the receiving party. This document cannot be reproduced in any form or by any mechanical or electronic means, including electronic archival systems, without the written approval of CGI. The receiving party is exempt from this restriction for evaluation purposes only. Once reviewed and agreed to by both parties, this will become part of a binding contract to be executed between

CGI and the State of Arizona.

If you have received this document by mistake, note that the reading, the reproduction or the distribution of this document is strictly forbidden. You are hereby requested to inform us by telephone at (703) 217‐5332 and to return this document by certified mail.

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Contents

I. OVERVIEW

II. DEFINITIONS AND TERMINOLOGY

III. GENERAL MANAGED SERVICES PROVISIONS

IV. SCOPE OF SERVICES

V. ADVANTAGE 4 UPDATES AND FEATURE SETS

VI. SERVICE LEVEL AGREEMENTS

EXHIBIT A: CGI PERFORMANCE FRAMEWORK FOR SERVICE LEVEL AGREEMENT

EXHIBIT B: EXAMPLES OF SERVICE CREDITS AND EARNBACKS

ATTACHMENT 1: CGI ADVANTAGE SIZING – USAGE LEVELS

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I. Overview

This Statement of Work (“Managed Advantage Statement of Work 2” or “Managed Advantage

SOW 2”) is entered into this 31st day of March 2022, by and between CGI Technologies and

Solutions Inc. (“CGI”) and the State of Arizona (“Client” or “the State”), pursuant to the March

12, 2013 Agreement as amended (“Contract”) between CGI and the State for the Arizona

Financial Information System Replacement. This Managed Advantage SOW 2 establishes the basis and framework for ongoing support for Arizona Financial Information System (“AFIS”) after the upgrade to CGI Advantage® 4 under the auspices of CGI’s Managed Advantage program and includes defined levels of support as part of the Managed Services.

Except as otherwise expressly set forth herein, capitalized terms in this Managed Advantage

Statement of Work 2 shall have the meanings ascribed to them in the Contract, including but not limited those definitions set forth in §42, §43, and §45.1 of the Special Terms and

Conditions of the Contract and the General Managed Services Provisions set forth in §44 of the

Special Terms and Conditions of the Contract shall apply to each such additional Statement(s) of

Work.

This Managed Advantage Statement of Work 2 is specific to Managed Services for CGI

Advantage® 4 in support of the State's use of AFIS and specifies activities that fall under the following three key areas:

A. General Managed Services Provisions

The General Managed Services Provisions, set forth in §44 of the Special Terms and

Conditions of the Contract, provide the State with the general terms and scope of Services that will establish the basis and framework for operating the State's System, defined in

§IV.B below, within the Managed Advantage environment in CGI’s Phoenix Data Center.

B. CGI Advantage® 4 Updates

This section outlines the approach and scope of future CGI Advantage 4 Updates to the

System after the upgrade has been completed.

C. Service Level Agreement

Sets forth the Service Level Agreement (“Managed Advantage SLA”) between the State and

CGI defining the framework for measuring service delivery by CGI in hosting and operating the System at the Phoenix Data Center.

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II. Definitions and Terminology

A. General Business Terms Definitions

The business terms that define CGI’s key assumptions are set forth in §42 of the Special

Terms and Conditions of the Contract and shall govern with respect to the Managed

Services provided under this Managed Advantage Statement of Work 2.

B. Managed Advantage Definitions

The definitions of key Managed Advantage and SLA terms and terminology are set forth in §43 of the Special Terms and Conditions of the Contract and shall govern with respect to the Managed Services provided under this Managed Advantage Statement of Work 2.

III. General Managed Services Provisions

General provisions applicable to the Managed Services provided under this Managed Advantage Statement of Work 2 are set forth in §44 of the Special Terms and Conditions of the Contract.

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