Sol_Attach_1-PWS_5_15_17.pdf

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Performance Work Statement for Janitorial Services at DLA Distribution Susquehanna, Pennsylvania

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TABLE OF CONTENTS

C-1 SCOPE OF WORK

1.1 CERTIFICATION REQUIREMENTS

1.1.1 International Sanitary Supply Association (ISSA) Cleaning Industry Management Standard – Green Building (CIMS-GB) or Equivalent

C-2 DESCRIPTION OF SERVICES

2.1 Levels of Cleaning Services

2.1.1 Basic Cleaning Service

2.1.1.1 Building 320 Fitness Center

2.1.1.2 Fitness Center Spot Cleaning

2.1.2 Prestige Cleaning Service

2.1.3 Clinical Level Cleaning Service

2.1.3.1 Health Clinic (Building 400)

2.1.3.2 Child Development Center (CDC) Building 255

2.1.3.2.1 Special Hand Washing Soap Required at CDC

2.1.3.2.2 One On-Site Daytime Custodian

2.1.3.2.2.1 Sanitation

2.1.3.2.3 CDC Night Time Cleaning Crew

C-3 GENERAL CLEANING and DISINFECTION

3.1 General Area Cleaning

3.1.1 Floor Cleaning

3.1.1.1 Uncarpeted Flooring

3.1.1.2 Carpeted Flooring

3.1.1.3 Floor Mats (Interior and Exterior)

3.1.1.4 Stairs and Stairwells (Interior and Exterior)

3.1.2 Trash Removal

3.1.2.1 Interior Trash Removal

3.1.2.2 Exterior Trash Removal

3.1.3 Empty and Clean Public Ashtrays/Urns

3.1.4 Building Entrances

3.1.4.1 Building Entrances

3.1.5 Low Dusting

3.1.6 Elevators

3.1.7 Hand Sanitizers

3.2 Disinfecting Cleaning

3.2.1 Restrooms and Locker Rooms

3.2.1.1 Clean and Disinfect

3.2.1.2 Maintenance of Restroom Floors

3.2.1.3 Restroom Walk-off Mats

3.2.1.4 Stock/Replenish Restroom Supplies

3.2.1.5 Supplies

3.2.1.5.1 Estimated Quantity of Materials/Supplies

3.2.1.5.2 Delivery of Supplies

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3.2.2 Janitor Closets

3.2.3 Water Fountain Areas

3.2.4 Break Rooms

3.3 Bulk Warehouse Cleaning

C-4 PERIODIC CLEANING SERVICES

4.1 Windows, Floors, and Walk-Off Mats

4.1.1 Windows and Glass Doors

4.1.1.1 Interior and Exterior Windows

4.1.1.2 Screens

4.1.1.3 Equipment

4.1.2 Uncarpeted Floor Care

4.1.2.1 Area Rugs/Carpet

4.1.3 Shampoo Carpet

4.1.4 Entrance Walk-off Mats

4.1.5 Outside Patio

4.2 Special Event Cleaning Service

4.2.1 Minor, and Major Cleaning Service Square Footage

4.2.1.1 Minor

4.2.1.2 Major

4.3 Emergency Event Cleaning Service

4.3.1 Minor, and Major Cleaning Service Square Footage

4.3.1.1 Minor

4.3.1.2 Major

4.4. Barrack Rooms in Building 400

4.5 Building 2001 Mandatory Weekend/Federal Holiday Overtime

4.6 Mandatory Overtime for Warehouses

4.7 Human Waste Cleanup Service

4.7.1 Minor, and Major Cleaning Service Square Footage

4.7.1.1 Minor

4.7.1.2 Major

4.8 Urine Container Collection

C-5 GOVERNMENT PROVIDED PROPERTY & SERVICES

5.1 Government Provided Facilities

5.2 Repairs

5.3 Renovations/Changes/Upgrades to Contractor Provided Space

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5.4 Utilities

5.5 Refuse/Recycling Dumpsters

5.6 Emergency Services

C-6 CONTRACTOR PERSONNEL

6.1 Key Personnel

6.1.1 On-Site Project Manager

6.1.2 On-Site Quality Control Inspector

6.2 Personnel Standards of Conduct

C-7 EQUIPMENT

C-8 CONTRACTOR QUALITY CONTROL PLAN (QCP)

8.1 Contractor Quality Control Plan (QCP)

C-9 QUALITY ASSURANCE SURVEILLANCE PLAN

9.1 Inspections

9.2 Deficiencies

9.2.1 General Cleaning Deficiencies

9.2.2 Periodic Deficiencies

9.2.3 Special Event/Emergency Cleaning Deficiencies

9.3 Deductions for Non-Performance

9.3.1 Deduction Schedule for General Service Cleaning

9.3.2 Periodic Service Deductions

9.3.3 Special Event/Emergency Cleaning Deductions

9.3.4 Re-performance of work

9.4 Performance Measures for Janitorial Contract

C-10 SCHEDULES

10.1 Categories

10.2 Hours of Operation

10.2.1 Shift Hours

10.3 Cleaning Times

10.4 Areas with Special Cleaning Time Requirements

10.5 Second Shift Cleaning

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10.6 Saturday Shift Cleaning

C-11 ENVIRONMENTAL, SAFETY AND OCCUPATIONAL

HEALTH/REGULATORY REQUIREMENTS

11.1 Environmental Management

11.2 Products and Materials

11.3 Regulatory Compliance

11.4 Waste Material

11.5 Notification of Environmental Spills

11.6 Safety and Occupational Health

11.7 HAZARD REPORTING PROGRAM

C-12 PHASE-IN PLAN

C-13 GENERAL INFORMATION

13.1 Holidays

13.2 Inclement Weather Schedule

13.3 Executive Orders

C-14 SECURITY REQUIREMENTS

14.1 Reporting of criminal violations:

14.2 Installation Security

14.3 Personnel Clearance

14.4 CDC Security Requirements for Daytime Custodian

14.5 Identification Card/Badge

14.6 Vehicles

14.7 Installation Parking

14.8 Visitor Control

14.9 Physical Security/Facilities’ Access

14.10 Accident Reporting

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14.11 Hiring Government Personnel

14.12 Computerized Products

14.13 Performance of Services during crisis declared by the President of the United States or the Secretary of Defense or Local Installation Commander

14.14 Photographic Equipment

14.15 Contractor Manpower Report Requirement…………………………………48

C-15 REQUIRED CONTRACTOR DOCUMENTS

C-16 LIST OF ABBREVIATIONS

C-17 LIST OF ATTACHMENTS to PERFORMANCE WORK STATEMENT

(PWS)

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C-1 SCOPE OF WORK

A. The Contractor shall provide all management, tools, supplies, vehicles, transportation, equipment, labor, and applicable licenses, permits, and/or certificates necessary to perform Janitorial services in approximately 75 buildings at the DLA Distribution Susquehanna, Pennsylvania, located in New Cumberland, PA.

B. The Contractor shall incur all costs associated with the performance of this effort.

These costs include, but are not limited to, the cost of fuel, preventative maintenance and repair of their own equipment, preventative maintenance and repair of vehicles, and building to building travel of employees. The total cleaning square footage quantity for the installation may vary as much as a net change of +/- 1,000 square feet without requiring a contract modification to adjust the contract price applicable to Janitorial Services under CLIN X001. Services shall be performed in accordance with standard commercial cleaning practices. Cleaning services provided shall include a full range of Janitorial care. This is inclusive of, but not limited to, the following: vacuuming, sweeping, mopping, trash removal, emptying and cleaning public ash trays/urns, washing interior/exterior windows (except building 430 for exterior windows; see PWS section 4.1.1.1), dusting, disinfecting, descaling, shampooing carpet, scrubbing and/or stripping and waxing floors, cleaning water fountains, cleaning mirrors and glass, cleaning entryways and mats, cleaning stairways, spot cleaning, metal polishing (i.e., examples include, but are not limited to, water fountains, faucet fixtures), stocking supplies in restrooms and break areas, sanitizing restrooms, and removing cob webs.

C. In addition to all of the cleaning services, the Contractor shall perform spot cleaning on a continual basis. Spot cleaning includes, but is not limited to, removing and/or cleaning smudges, fingerprints, marks, streaks, and spills from washable surfaces of all walls, partitions, vents, grillwork, doors, door guards, door handles, push bars, kick plates, light switches, temperature controls, carpets, and fixtures. After spot cleaning, the surface shall have a clean, uniform appearance, free of streaks, spots, and other evidence of soil. The majority of services will be performed indoors;

however, applicable tasks will be performed outdoors.

D. The Contractor shall provide cleaning services in strict compliance with the performance standards in the contract. All commercial cleaning standards, as well as all local, State, and Federal regulations and laws apply.

E. This is a non-personnel services requirement. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor, who in turn is responsible to the Government.

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1.1 CERTIFICATION REQUIREMENTS

1.1.1 International Sanitary Supply Association (ISSA) Cleaning Industry Management Standard – Green Building (CIMS-GB) or Equivalent.

A. The Contractor shall possess either a current ISSA CIMS-GB certification or equivalent, or shall have the capability to obtain an ISSA CIMS-GB certification or equivalent within 180 days of the contract’s start date. The supporting documentation shall be of substantive, objective evidence (e.g., certification, letter from ISSA) that the offeror is currently ISSA CIMS-GB certified or will be ISSA CIMS-GB certified within contractual timeframe. The Contractor shall maintain ISSA CIMS-GB certification or equivalent throughout the contract period.

B. If a Contractor proposes an equivalent certification, the Contractor shall provide a certified copy of the equivalent certification and provide supporting documentation that the equivalent certification, at a minimum meets the voluntary consensus standards (VCS) of the ISSA CIMS-GB certification. The supporting documentation shall be substantive, objective evidence (e.g., letter from ISSA) demonstrating equivalency to the ISSA CIMS-GB certification.

C. If a Contractor is awaiting a proposed equivalent certification, the Contractor shall provide supporting documentation demonstrating equivalency to the ISSA CIMS-GB certification and supporting documentation that the Contractor will be equivalent certified within 180 days of the contract’s start date. The supporting documentation shall be substantive, objective evidence (e.g., letter from ISSA) demonstrating equivalency to the ISSA CIMS-GB certification and substantive, objective evidence (e.g., letter from the proposed equivalent certifier) that the Contractor will be equivalent certified within contractual timeframe.

D. ISSA CIMS-GB certification is acceptable as a quality management standard;

however, if not CIMS-GB certified, the Contractor shall be ISO 9001:2008 certified or ISO 9001:2008 conformed. If a Contractor is not ISO 9001:2008 or ISSA CIMS- GB certified, the offeror shall demonstrate conformity with the requirements of ISO 9001:2008. To demonstrate conformity, the firm shall provide written, objective evidence of the firm’s effective implementation of its quality management standard that unequivocally demonstrates conformity with the requirements of ISO 9001:2008.

The Contractor shall maintain ISSA CIMS-GB certification, ISO 9001:2008 certification, or ISO 9001:2008 conformity throughout the contract period.

C-2 DESCRIPTION OF SERVICES

2.1 Levels of Cleaning Services

A. Levels of Cleaning Services, as identified in this Performance Work Statement

(PWS), are described below. Building locations, square footage (SF), and cleaning

C - 9 levels of each area are found in (Attachments 1). A definition of each cleaning service level is provided below. The Contractor shall assume the responsibility for meeting the minimum Acceptable Performance Levels (APLs) as specified in Attachment 4 upon full performance.

2.1.1 Basic Cleaning Service

A. These areas require regular/routine cleaning of all visible dust, dirt, soil, scuffmarks, and debris from surfaces, fixtures, tables, walls, floors and carpets on a daily basis due to regular traffic volume. These areas shall include all designated buildings unless otherwise noted in a separate cleaning level below.

2.1.1.1 Building 320 Fitness Center

A. Due to the special nature of the Fitness Center (Building 320), additional cleaning is required to maintain the appropriate level of cleanliness and sanitation. The Fitness Center will require service five (5) days a week, excluding Federal holidays. The following tasks shall be performed by the Contractor in the Fitness Center in accordance with this PWS and (Attachment 4):

• Clean and disinfect inside the steam and sauna rooms, inclusive of wood and/or tiled surfaces. Areas shall be kept free of mold.

• Benches in locker rooms, benches & bleachers in gymnasium, and benches in racquetball court shall be cleaned free from dust, debris, perspiration, salt and oils.

• Gymnasium floor must be dry mopped daily and damp mopped.

• The bleachers in the gymnasium shall be opened and floor cleaned behind them.

• Racquetball court floor shall be damp mopped.

• Racquetball Plexiglas wall and all interior glass panes shall be cleaned per window and glass door cleaning standards as defined in Section C -4.1.1.

• Racquetball court walls shall be spot cleaned, not to include ball marks.

• Blue safety mats on gymnasium walls shall be kept clean.

• Clean wood floors to be free from dust, debris, perspiration, salt and oils.

• Clean and disinfect shower walls, floors, shower benches and floor tiles.

• Clean and disinfect lobbies and hallways.

• Clean and disinfect restrooms, sinks, mirrors, faucets.

• Clean, dust, and disinfect locker rooms.

• Clean, sweep, and mop black mats in gym area.

• Restock restroom supplies.

• Dust the exterior of all lockers.

• Shampoo Carpets Quarterly.

• Dust ceiling vents that are less than 10 feet high and report any rust to the

Contracting Officer’s Representative (COR).

• Refill Air Fresheners as required.

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2.1.1.2 Fitness Center Spot Cleaning

A. Walls and doors in the following Fitness Center areas shall be spot cleaned by the

Contractor from the floor up to 8 feet:

• Hallways, lobbies, issue counters, aerobics room, restrooms, locker rooms, and exercise rooms. There shall be no traces of film, streaks, dirt smudges, mold, or foreign matter.

• It is incumbent upon the Contractor to monitor the condition of these areas and ascertain the need for spot cleaning as the need arises.

2.1.2 Prestige Cleaning Service

A. These areas require regularly scheduled intense cleaning of surfaces and floors regardless of whether dirt, soil and/or debris are visible or not. The Contractor shall clean the following three (3) areas to the Prestige Cleaning Service level are:

• Building 430 4th Floor Commander’s Suite

• Building 2001 - 2nd Floor Commander’s Suite

• Building 54 Conference Center

2.1.3 Clinical Level Cleaning Service

A. These areas require the removal of all dirt and soil, including bacteria, from all surfaces. The Health Clinic (the one story Eastern portion of Building 400) and the Child Development Center (CDC) (Building 255) require Clinical Level Cleaning Services, which is the highest level of cleanliness in the interests of public health and sanitation.

2.1.3.1 Health Clinic (Building 400)

A. The Health Clinic shall be maintained to clinical cleaning standards. This includes restrooms, examination rooms, waiting rooms, labs, hallways, and office areas. The following tasks shall be accomplished daily by the Contractor:

• Interior glass free of: dirt, smudges, streaks, watermarks, spots, grime.

• Tile floors swept and mopped daily.

• Carpeted areas vacuumed daily.

• Walls free of: streaks, spots, dirt, smudges.

B. Interior glass includes partitions, door partitions, filing cases, clocks, bookcases, and any other apparent glass equipment for furniture. Both sides shall be thoroughly cleaned by the Contractor.

C. Building 400 contains military personnel living quarters and office areas not associated with the Health Clinic. Said living quarters and offices are not defined as part of the Health Clinic and therefore, do not require Clinical Level Cleaning Services. However, the offices, restrooms, hallways, and common areas of these said living areas and offices would still require routine Basic Cleaning Services.

The Contractor shall provide periodic cleaning of the individual barrack rooms in the living quarters as defined in Section C-4.5.

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2.1.3.2 Child Development Center (CDC) Building 255

A. Note: No chemical cleaning supplies may be stored in the Child Development

Center. Contractor shall not store other supplies above the red line in closets.

2.1.3.2.1 Special Hand Washing Soap Required at CDC

A. Due to the requirement for CDC staff to wash hands frequently, the Contractor shall supply mild hand soap for use in the CDC. The soap shall be a liquid hand soap that also contains a moisturizing lotion product in its formula. The soap shall allow hand washing and skin moisturizing to be done with the same action, and be suitable for all skin types. The moisturizing lotion component shall provide an extra moisturizing effect to the finished product. This shall be the only hand-washing soap supplied to the CDC. The Safety Data Sheets (SDS) sheet is required for the soap that is supplied, and submit the SDS to the COR.

2.1.3.2.2 One On-Site Daytime Custodian

A. In the interest of public health and sanitation, one (1) on-site Janitorial person is required during regular hours of CDC operation, 7:00 AM – 3:30 PM, Monday thru Friday. The on-site Janitorial person shall attend to daily sanitation issues and clean areas as necessary. Necessary tasks are defined below and services shall be provided to a Clinical Level Cleaning Service. There are specific security requirements for this one (1) on-site custodian that are addressed in the Security Requirements, Section C-14.

The Daytime Custodian at the CDC shall carry out the following tasks:

• Empty trashcans and diaper pails from each classroom at a minimum of twice daily, cleaning and sanitizing them. Contractor shall ensure diaper pails are emptied at the end of the first shift.

• Upon request, clean up activity room after intense activities.

• Dusting and wiping all vision panels.

• Sweeping classroom floors of all debris from meals.

• Refilling all soap and paper towel dispensers.

• Spot cleaning children's toilets as needed.

• Upon request, take children's toys to the kitchen or laundry.

• Clean up spills, vomit and toilet accidents when alerted that they have occurred.

• Check adult bathrooms for spot cleaning.

• Spot clean (with soap and water) any spills on children's carpets.

• Sweep infant rooms as needed for dirt tracked onto floors with crawling infants.

• Disinfecting cot and toys in the isolation room and adjacent bathroom after each ill child departs.

• Sanitize rooms when child is known to have a contagious illness.

• Sweep up any debris tracked by the children into the facility from outdoor play.

• Wiping down children's chairs and furniture. *

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• Keeping furniture free from foods and grime. *

• Wiping/washing the tabletops, counter tops and other surfaces. *

• Dusting and wiping down children's cubbies. *

* - As required, not accomplished in the presence of children

2.1.3.2.2.1 Sanitation

A. The only cleaning supplies allowed for use during the hours children are present in the facility are soap, water and bleach. No toxic products, aerosol cans and combustible products can be allowed for use in the presence of children. Items and surfaces require sanitizing to reduce the number of germs on a surface to a level that is unlikely to transmit disease. Household bleach and water mixture (2oz/gal), or one of a variety of EPA approved industrial products, can be used to sanitize the CDC, equipment, and toys. Bleach shall meet the other Government requirements indicated in the PWS for chemicals utilized on the contract by the Contractor. The Contractor shall provide all required information to the COR, as it would for any other chemical, pursuant to the terms and conditions of the contract.

2.1.3.2.3 CDC Night Time Cleaning Crew

A. The CDC requires additional cleaning after normal operating hours. Contractor services shall be performed after 17:00 hours. Those areas of the building utilized by the evening Youth programs shall be cleaned after 20:00 hours. Cleaning shall be performed to a Clinical Level Cleaning Service during the evening hours.

Routine tasks include, but are not limited to, the following:

• Trash collection and disposal

• Install clean trash liners

• Empty diaper containers

• Sanitize diaper containers

• Clean/disinfect Plexiglas between infant room cribs.

• Clean/disinfect cots once a week (Friday).

• Cleaning/sweeping floors

• Cleaning/sweeping of all floor space inside closets

• Disinfect floors

• Clean/disinfect toilets and urinals

• Clean/disinfect hallway children restrooms

• Clean/disinfect classroom restrooms

• Wiping down sinks

• Disinfecting/cleaning sink basins

• Interior windows

• Perimeter building windows as defined in Section III, Periodic

Cleaning

• Main hallway interior glass partitions

• Main hallway interior glass doors

• Entrance doors and hall windows cleaned

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• Cleaning changing areas

• Interior and exterior doors

• Clean mirrors

• Monitoring/re-stocking toilet tissue, towel and soap dispensers

• Vacuuming/sweeping carpets and play rugs

• Spot clean spills on carpets and floors

• Shampoo Play Carpets Quarterly

• Degrease walls and woodwork in kitchen

• Ceramic tile walls in the kitchen

• Kitchen floor

• Polish stainless steel refrigerator in kitchen

• Clean and polish stainless steel wall corners in kitchen, exterior only.

• Clean baseboards and kick plates

• Wash walls in hallways and entrances

• Shampoo child play rugs

• Clean blinds

• Remove cobwebs

• Dusting

• Mopping

• Scrubbing

• Stripping

• Buffing

• Waxing

• Descaling

• General sanitation

C-3 GENERAL CLEANING and DISINFECTION A. Administrative areas include office areas, hallways, restrooms, stairs, locker rooms, break areas, labs, lactating rooms, bunkrooms, building entrances, elevators, janitor rooms/closets, and water cooler areas. The Contractor shall clean all areas regardless of end user’s preference. The Contractor shall ensure that all hazardous conditions (i.e., wet floor) which result from Janitorial operations are properly marked. These areas are subject to the Levels of Cleaning Services as defined in Section C-2.1.

B. The Contractor shall immediately notify the COR of any circumstances or situations in need of repair or that may affect performance of contract work, present unsafe or unhealthy condition, or cause any delays or interference of work by employees of the Contractor. Examples include, but are not limited to, broken soap dispensers, mirrors, urinals, toilets, paper towel holders, drains, faucets etc.

3.1 General Area Cleaning

3.1.1 Floor Cleaning

A. Floor coverings are subject to change during the life of the contract. Floor cleaning shall be completed regardless of the change in floor covering type. The definition of

C - 14 floor is all encompassing, regardless of the use of the area (for example: carpeted office versus tiled restroom). Floors include walking surfaces of the previously stated administrative areas that, due to regular traffic volume, accumulate dirt on surfaces.

All floor areas shall be cleaned, including under any reasonably movable items such as floor mats, trashcans, chairs, etc.

3.1.1.1 Uncarpeted Flooring

A. Uncarpeted floors shall be swept, vacuumed mopped (dust mopped and/or damp mopped, depending on floor type example; Epoxy Terrazzo, Tile, Vinyl), by the Contractor to ensure they are free of dirt, soil, debris, dust, scuff marks, heel marks, gum, stains, and other foreign matter to include under floor mats. Appropriate caution signs shall be posted until all surfaces are dry. Baseboards and corners shall also be cleaned. All floor maintenance solutions shall be removed from baseboards, furniture, and trash receptacles. Chairs, trash receptacles, floor mats, and other moveable items shall be moved by the Contractor to maintain floors underneath these items. All moved items shall be returned to their original and proper position by the Contractor.

B. During inclement weather, the Contractor shall mop or wipe areas tracked with water, slush, dirt, snow, etc., from stairs, corridors, vestibules and entryways as necessary to prevent slipping. The Contractor shall remove walk-off mat(s) to clean surfaces underneath and replace walk-off mats to their original positions. Clean mop water shall be used constantly and consistently to bring uncarpeted flooring surfaces to appropriate cleaning service level. Dirty mop water shall be changed regularly and as necessary to avoid further dirtying of area. Dirty mop water shall be disposed of in a sanitary sewer system such as inside sinks, drains, and janitor closets. Dirty mop water shall not be disposed of outside on grounds, roads, walkways, streets, gravel, docks, or in storm sewer system drains. Raised floors in computer rooms shall be dry vacuumed, swept, and damp mopped only. No wet mopping or waxing shall be done on these raised floors in the computer rooms.

3.1.1.2 Carpeted Flooring

A. All carpeted areas shall be vacuumed to be free of all visible dirt, debris, litter, and other foreign matter to include under floor mats. All tears, burns, and raveling shall be brought to the attention of the COR. Minor spots, not to exceed four square feet (24”x24”), found on carpeted areas shall be treated. If possible, they shall be completely removed by commercially accepted carpet/stain removal methods as soon as noticed during the performance of the designated cleaning service level. There shall be no evidence of fuzzing caused by harsh rubbing or brushing. Carpet shampooing schedules shall be coordinated between the Contractor and the COR to fulfill the terms of the contract.

3.1.1.3 Floor Mats (Interior and Exterior)

A. Clean interior and exterior floor mats. After vacuuming or cleaning, mats shall be free of all visible lint, litter, soil and other foreign matter. Soil and moisture underneath mats shall be removed and mats returned to their normal location as soon as possible after cleaning. Inclement weather may result in an accumulation of snow, C - 15 rain, ice, and salt on interior and exterior mats. These mats shall be maintained by the Contractor, to maintain a clean uniform appearance utilizing commercially acceptable standards.

3.1.1.4 Stairs and Stairwells (Interior and Exterior)

A. All stair and stairwell surfaces shall be cleaned as appropriate for floor covering as defined in Section C-3.1.1.1 and Section C-3.1.1.2 on floor cleaning. In addition, grease and grime shall be removed from stair guards, handrails, and baseboards. The Contractor shall remove all marks, dirt, smudges, scuffs, and other foreign matter from adjoining stairwell walls to maintain a clean, uniform appearance.

3.1.2 Trash Removal

A. Trash removal includes interior and exterior removal of trash. Trash receptacles shall be emptied by the Contractor and discarded trash in trash liners shall be disposed of in designated building garbage dumpsters provided by the Government. Trash liners containing waste/discarded material shall not lie on floor surfaces for convenience of Contractor. All trash bags containing wastes shall be placed in mobile/portable poly garbage bins or containers and ultimately disposed of in the designated building dumpsters. Approximate locations of trash and cardboard dumpsters are depicted in (Attachment 2).

3.1.2.1 Interior Trash Removal

A. The Contractor shall empty all trash receptacles in buildings listed in (Attachment 1).

The Contractor shall clean and disinfect trash receptacles and replace soiled bags/liners with new ones. All trash receptacles shall be emptied, wiped clean and returned to their original locations. Plastic liners shall be installed in all containers.

Liners shall be replaced as necessary to maintain sanitary conditions and clean appearance. All solid waste generated in the building shall be collected and removed to trash receptacles designated by the Government. The Contractor shall immediately pick up any trash that may fall on to facility grounds during removal of collected trash and place in the designated collection containers.

3.1.2.2 Exterior Trash Removal

A. All trash receptacles, to include exterior trash receptacles adjacent to entrance doors, shall be emptied and returned to their original location by the Contractor. Trash receptacles shall be left clean, free of foreign matter, and free of odors. The trash shall be deposited in the nearest outside trash collection container assigned to the building in which the trash was removed. Approximate locations of the exterior trash receptacles are depicted in (Attachment 2).

3.1.3 Empty and Clean Public Ashtrays/Urns

A. The Contractor shall empty all public ashtrays and urns in the approved designated smoking areas. All discarded smoking material (cigarette butts, cigar butts, matches, etc.) shall be removed from the ashtrays/urns and the ashtrays/urns wiped so that they are free of dust, dirt, ashes, odors, tar, streaks, nicotine stains, and spots. The Contractor shall wipe the ashtrays/urns at the same time as removing discarded

C - 16 material. Any sand in ashtrays/urns shall be cleaned and the sand sifted for discarded smoking material. Fresh clean sand shall be added by the Contractor as required.

Sand shall be replaced once it is soiled beyond use. Sand shall be provided by the Contractor. Once ashtrays/urns are clean, the Contractor shall take measures to minimize odor. Discarded smoking material shall be thoroughly soaked in water prior to disposal. This service shall be performed at all outside designated smoking areas. Approximate locations of the smoking areas with ashtrays/urns are depicted in (Attachment 2).

3.1.4 Building Entrances

A. Building entrances are defined as the entrances that are used by the majority of traffic. For the entrances up to ten (10) feet, the square footage is approximately 157 SF. The numbers of entrances are designated in (Attachment 1) by multiples of 157

SF.

3.1.4.1 Building Entrances

A. The Contractor shall clean entrances, sidewalks belonging to the entrances, stairways, ramps and landings. These areas shall be swept and/or mopped to remove debris.

Appropriate caution signs shall be posted as required. Work shall include removal of all debris within entrances that have a radius of ten (10) feet. Clean-up area shall be measured from building foundations to ten (10) feet outside perimeter. Building 81, 430, and 2001 have outside cleaning areas greater than ten (10) feet as designated in (Attachments 1) and depicted in (Attachment 2). The entire area depicted shall be kept free of all debris. Entrances, landings, stairways, and walkways shall be swept and/or mopped to remove debris. Entrance cleaning does not include any grounds maintenance tasks.

3.1.5 Low Dusting

A. The Contractor shall perform low dusting to result in all dust, lint, litter, cobwebs, and dry soil removed from vertical and horizontal surfaces. Materials used for dusting shall not cause scratches, abrasions, or defacement of any surface. Waxes, varnishes or stains will not be allowed. The Contractor shall prevent the escape of dust from feather dusters or dusting cloths. There shall be no dust streaks. Corners, heat and air conditioner vents, crevices, moldings, light fixtures, and ledges shall be free of all dust. There shall be no oils, spots or smudges on dusted surfaces caused by dusting tools. Vinyl Formica and glass tops shall be cleaned. Bottle and cup rings and any other spillage shall be removed as they are discovered. Services do not include the dusting of employee’s desktops, but shall include the dusting of cabinet and cubicle tops. Conference room tables, training room tables and all other types of tables shall be cleaned, dusted and polished. If a table has a glass top, service is limited to the cleaning, dusting and polishing of the glass top. At no time shall the glass topper be lifted by the Contractor and the table underneath cleaned, dusted or polished.

Window sills, Venetian blinds, pull down window sun screens, coat racks, ledges, baseboards, shelves and fan coil units shall be hand dusted using treated cloth.

Overhead equipment such as light fixtures, air grilles, diffusers, etc., shall be free of dirt, dust, insects, and cobwebs. The Contractor shall not open any light fixture to

C - 17 clean inside the light fixture. The Contractor shall not attempt to clean any overhead fire sprinkler heads. Artificial plants/flowers located in waiting rooms, executive offices, legal counsel, etc. shall be hand dusted.

3.1.6 Elevators

A. The Contractor shall clean elevators, which includes cleaning all surfaces in the interior and exterior of the car, including door tracks. Clean exterior surfaces of all doors and frames. Damp mop tile floor or sweep carpet. All vertical and horizontal surfaces shall be clean and free of dirt and dust. Surfaces shall be clean and free of finger marks and smudges. Elevators shall be included in semi-annual carpet/tile floor cleaning, depending on floor material. The Contractor shall schedule elevator cleaning during off peak usage times.

3.1.7 Hand Sanitizers

A. The Contractor shall ensure that hand sanitizer dispensers are cleaned on a weekly basis and stocked as needed. The locations of the hand sanitizer dispenser are indicated on (Attachment 3). The Contractor shall provide hand sanitizer refill cartridges that are compatible with the existing dispensers. Cleaning shall include all vertical and horizontal surfaces of the dispensers, mounting pedestals, surrounding walls and floors. Dispensers, walls and floors shall be clean and free of dust, dirt, and sanitizer residue.

3.2 Disinfecting Cleaning

A. Disinfection areas shall include restrooms, locker rooms, showers, sauna and steam rooms, janitor closets, water cooler areas, cafeteria tables and chairs, cafeteria floors, and break rooms.

3.2.1 Restrooms and Locker Rooms

3.2.1.1 Clean and Disinfect

A. The Contractor shall completely clean and disinfect all surfaces ten (10) feet and below to include: sinks, toilet bowls, toilet seats, urinals (utilize urinal cakes water free urinal replacement cartridges, and replace as necessary), lavatories, showers, shower mats, dispensers, plumbing fixtures, saunas, partitions, stalls, dispensers, sanitary napkin receptacles, doors (including the handle, kick plates, and push plates), walls, counter tops, vanities, mirrors, front of lockers, waste receptacles, and other such surfaces, using an approved germicidal detergent. After cleaning, receptacles shall be free of deposits, dirt, streaks, and odors. Mirrors shall be clean and free of dirt, dust, streaks and spots. Floor drains shall be flushed out as required to prevent odor or germ buildup.

B. There shall be no dust, spots, stains, rust, green mold, encrustation, or excessive moisture. All graffiti shall be removed where possible. Descaling shall be performed as required to keep areas free of scale, soap films, stains, rust, and other deposit build up.

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3.2.1.2 Maintenance of Restroom Floors

A. The entire floor surface (inclusive of grout), shall be maintained by the Contractor in a condition free from litter, dirt, dust, and debris after they have been swept and mopped by the Contractor. Grout on wall and floor tiles shall be free of dirt, scum, mildew, and residue. Floors shall have a uniform appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film or standing water.

Moveable items shall be moved to sweep and damp mop underneath. All items moved shall be replaced to original location by the Contractor.

3.2.1.3 Restroom Walk-off Mats

A. The Contractor shall vacuum/clean interior restroom walk-off mats. After vacuuming or cleaning, mats shall be free of all visible lint, litter, and soil. Carpet style mats shall be vacuumed to remove soil and dirt and to restore resiliency of the carpet pile.

Rubber or polyester entrance mats shall be swept, vacuumed, or hosed-down and then dried to remove soil and grit. Soil and moisture underneath entrance mats shall be removed and mats returned to their normal location.

3.2.1.4 Stock/Replenish Restroom Supplies

A. The Contractor shall ensure restrooms are stocked to meet customer needs at all times. In facilities or stalls without dispensers, a sufficient amount of supplies shall be set out in an appropriate location for occupants to use.

3.2.1.5 Supplies

A. Restroom supplies shall consist of, but not limited to, two ply toilet paper, paper towels, toilet seat covers, and hand soap. Replenishing supplies during cleaning service period is included in the Contractor’s responsibilities. There are several types of dispensers (single-, double-, and tri-fold paper towel dispensers as well as soap dispensers). The Contractor shall be responsible to ensure the proper product is inserted into the correct dispenser. All supply packaging must be compatible with existing dispensers. Bar soap is not acceptable.

3.2.1.5.1 Estimated Quantity of Materials/Supplies

A. Provided below, for informational purposes only, are the estimated quantities of expendable supplies used annually (unless otherwise noted). These quantities reflect historical usage (an average of the last three (3) years) and are not to be considered by the Contractor as the quantities of expendable supplies necessary to support this contract. This contract requires the Contractor to furnish all expendable supplies and maintain dispensers. In the event of a reduction in service for this contract, the quantities of supplies required will be reduced. This list is not meant to be inclusive of what may be required to support this contract. Contractors are alerted to FAR clause 52.208-9 for use of mandatory sources of supply for certain supplies or services to be provided under this contract.

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Description Estimated Quantity Unit of issue

Toilet Tissue 2 Ply Individually Wrapped

1,134

80 roles / case

Junior Toilet Tissue 2 Ply Individually Wrapped

12 roles / case

Décor Natural Multi-Fold Towel 907

4,000 sheets / case

1757 Décor Natural Roll Towel 8"x350'/roll 2,310

12 roll / case

Waxed Bags 75 250 / case Paper Toilet Seat Covers 9 5,000 / case Soap - One Pump 38 8 / case Liquid Hand Soap * 151 4 Gal / case Foam Lotion Soap 403 3-1250 ml / case Instant Hand Sanitizer 38 3-1200 ml / case Natural Liner 6 micron 176 1,000 / case Natural Liner 11 micron 189 500 / case Natural Liner 16 micron 50 200 / case Natural Liner 17 micron, 60 gallon 63

200 / case

40x46 Natural Liner 1 mil 201 150 / case Disinfectant Bleach 7 96oz, 6 / case Floor Finish 113 5 Gal/bag-in-box Floor Stripper 101 1-5 Ltr / cases Spray Buff / Restorer 27 12 qt / case Carpet Spotter 7 12 qts / case Shower & Restroom Cleaner, 5 12 qts / case Carpet Cleaner, pre-spray 9 6 gal / case Multi-Clean Defoamer, 5 4 gal / case Carpet Deodorizer, 5 4 gal / case Multi-Task cleaner greasy soils. 151

2Ltr- 4 /case

Multi-Task Dispenser 2 Button 63 each

Utility Brush (7"long, 2x stiff & size toothbrush) 13

Tile & Grout Brush (8.5" long, 3x stiff toothbrush) 13

32 Ounce Spray Bottle only 315 each Regular Trigger Sprayer 315 each Angler Broom 63 each

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Mop 315 each Plastic Lobby Dust Pan 38 each Extendable Wool Duster 46" 38 each Extra Long Handle Wool Duster 54" 63

Wet Floor Sign Bilingual 24" 38 each Wet Floor Cone 13 each Vinyl Repl. Bag w/zip for Janitorial Cart 13

Pro Duster Yellow Sleeve 94 50 / Pack Terry Cloth Rags, 25 LB 13 box Microfiber Cloth 16"x 16", White 604 box

Window Squeegee Handle 7 each 12" Window Squeegee Channel / w/rubber handle 7

10" Squeegee & Strip Washer Combo complete 7

Supreme Finish Mop, Large with 5" Band 13

Large Green Super Web Loop Mop 26 dozen

Large Blue Super Web Loop Mop 26 dozen

Premium Nylon Finish Mop 5 dozen 60" Mop Handle 126 each General Purpose Microfiber Mop 38

6 / pack

No Powder Latex Glove -small 32

1,000/case medium 63 large, 50

Dust Masks Double Strap 25 20 / box No Powder vinyl glove Medium 7

1,000 / case

20" High Productivity 7300 Strip Pad, 7

5 / case

20" Black 7200 Strip Pad, 19 5 / case 20" White 4100 Polish Pad, 13 5 / case Pad Brown 38 5 / box Hi Pro Pad 13 10 / box Scouring Pad 7 20 / box Pad Holder 13 each

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20" Eraser Burnish Pad 19 5 / case 20" Tan Burnish Pad 25 5 / case Urinal Screen 26 each Cartridges water free urinal 12 6 / case Air Fresheners Refill 170 6 / case Sanitaire Cloth Bag 7 each

Vacuum Paper Filter Bag, 19

6 packs of 3 bags / case

Vacuum Belt 105 each Filter Bag 13 10 / pkg Blood & Bodily Fluid Clean Up Kit 26

*See description in Section C- 2.1.3.2.1 for CDC soap.

3.2.1.5.2 Delivery of Supplies

A. All Contractor deliveries shall enter the installation through Post 4 (entrance is at the intersection of Normandy Drive and Old York Road; New Cumberland, PA 17070).

To help avoid delays at the entrance, all deliveries should be scheduled after 8:00AM whenever possible. The Contractor shall follow the following procedure for all deliveries:

• Complete the Contractor’s Delivery Notification form. The COR will provide this form.

• Fax the completed Contractor’s Delivery Notification form to the security desk at 717-770-5480 and the COR at 717-770-7878 a minimum of one day prior to delivery.

• When the delivery truck arrives at Post 4, security personnel will contact the delivery point of contact (POC) identified on the notification form. The POC will be required to escort the delivery truck from Post 4.

• After delivery is completed, the delivery truck shall be escorted back to Post 4.

3.2.2 Janitor Closets

A. Janitor's closets and/or storage spaces are available at various locations throughout the buildings, where considered feasible by the Government. Not all facilities will have a janitor’s closet. As such, the Contractor shall be required to tote all supplies and equipment each time service is required in a building/facility where no janitor closet is located. The closets and the stored supplies/equipment shall be kept clean and in an orderly manner by the Contractor. It is the Contractor’s responsibility to maintain these areas to the same standards as the PWS directs for other areas in the building. All storage spaces and closets shall be kept locked at all times, unless directed by the COR to remain unlocked. The Janitor Closets are designated as Government Facilities (GF) for this contract. As such, the janitor closets are subject to all mandates of the GF stated in Section C-5. Building 430 Janitor’s closets 1ST

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Floor three (3) at 180 sq. ft. total, 2nd Floor Three (3) at 150 sq. ft., total, 3rd Floor three (3) at 160 sq. ft. total, and 4th Floor 1 at 30 sq. ft.

3.2.3 Water Fountain Areas

A. The Contractor shall clean and disinfect all polished metal surfaces, including the faucet, knobs, orifices and drain, as well as outer surfaces of fountain. Drinking fountains shall be free of streaks, stains, spots, smudges, scale, and other obvious soil.

The floor area immediately surrounding the water fountain shall be cleaned.

3.2.4 Break Rooms

A. Buildings that have inside break areas that are equipped with sinks shall be kept clean by the Contractor and supplied with hand soap and paper towels at the same frequency as restroom areas located in the same facility. If no dispensers are available in the break area, the supplies shall be placed on top of the counter. Break room floors shall be cleaned per the flooring type. The sink shall be cleaned in like manner as a sink in a restroom. If the sink is filled with personal items such as dishes or cups, the Contractor is not required to clean these items or the sink. All tables and chairs in the break rooms and cafeterias are included in the cleaning services provided.

3.3 Bulk Warehouse Cleaning

A. Bulk warehouse cleaning by the Contractor shall include cleaning on a continuous daily basis in various warehouses on the installation. Bulk cleaning shall be performed initially in the warehouse of Building 2001. Areas to be cleaned include but not limited to, base of walls, corners, wall surfaces up to ten (10) feet, safety guard rail surfaces, and other areas of high dirt build up. Cobwebs on warehouse walls, rafters, and beams shall be removed by the Contractor. The maximum height of any warehouse area for cob web removal is approximately 35 feet. Once the warehouse in Building 2001 is cleaned, the Contractor shall coordinate with the COR to determine the next warehouse to be cleaned. One (1) full time Janitorial person is required to perform the Bulk Warehouse cleaning.

C-4 PERIODIC CLEANING SERVICES

4.1 Windows, Floors, and Walk-Off Mats

A. Periodic cleaning services include the following:

4.1.1 Windows and Glass Doors

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A. The Contractor shall provide window-cleaning services to the facilities designated in (Attachment 1). The services shall include complete cleanup of the work area, leaving no debris or cleaning supplies.

4.1.1.1 Interior and Exterior Windows

A. Contractor shall wash and dry interior and exterior window sides on specified buildings as designated in (Attachment 1). This shall also include glass on doors at entrances and glass above doors. All foreign matter shall be removed and cleaned from frames, casings, and sills. Windows shall be clear and free of dirt, film, smudges, streaks, paint drips, water and other foreign matter. Cleaning methods and solutions used shall not scratch, discolor, or damage the glass or window finish, to include exterior and interior finish of the building.

** Building 430 Note: The exterior window requirement here does not apply for building 430, except for the exterior glass on, around and above doors at entrances.

The interior requirement remains for all windows on all floors.

4.1.1.2 Screens

A. The Contractor shall remove, clean, and replace screens back to their original location. Screens shall be free of dirt and debris. The Contractor shall notify the COR when a screen needs replacement. Damage to screens caused by Contractor shall be replaced within three (3) working days at the Contractor’s expense.

4.1.1.3 Equipment

A. No Government equipment will be provided. Contractor owned or leased equipment such as lifts shall be free of leaks (oil, fuel, water, hydraulic fluids, or any other substance). The Contracting Officer (KO) can request removal of equipment from the base, at no cost to the Government, if equipment is not clean and in good repair or presents a fire or safety hazard. Maintenance and repair of equipment shall not be performed on Government property.

4.1.2 Uncarpeted Floor Care

A. The Contractor shall be responsible for the uncarpeted floor care as defined in Section

C-3.1. The Contractor shall utilize commercially acceptable standards to maintain a uniform glossy appearance. These can include, but are not limited to, scrubbing, stripping, waxing, buffing, or sealing. After maintenance or cleaning, the floor will present a non-skid surface. Ensure a uniform glossy appearance free of scuff marks, heel marks, wax build-up, and other stains and discoloration is the end result. The Contractor shall take full responsibility to ensure that any chemicals utilized do not come in contact with carpeted surfaces or seep under doorways. Should this happen, all clean up procedures shall be at the Contractor’s expense.

4.1.2.1 Area Rugs/Carpet

A. In areas containing throw rugs/carpet, less than 6 (six) feet by 6 (six) feet, the rug shall be removed and wax shall be applied where rug was located. The exception to removing throw rugs is if a large non-moveable item prohibits the removal of the rug.

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If the throw rug is removed, it shall be returned to the original location upon drying of wax. If the rug/carpet is larger than 6’ x 6’ or a non-moveable item prevents moving, then wax shall be applied to exposed surfaces of the floor on all sides of the rug and under the rug edge approximately six inches.

4.1.3 Shampoo Carpet

A. The Contractor shall clean all carpets using steam cleaning and extraction in accordance with standard commercial practices. In heavily soiled areas, the Contractor shall pre-treat area with a heavy-duty spot remover before shampooing.

After shampooing, the carpeted area shall be uniform in appearance and free of stains and discoloration. All cleaning solutions shall be removed from baseboards, furniture, trash receptacles, chairs and other similar items.

4.1.4 Entrance Walk-off Mats

A. The Contractor shall vacuum/clean interior and exterior walk-off mats. After vacuuming or cleaning, mats shall be free of all visible lint, litter, and soil. Carpet style entrance mats shall be vacuumed to remove soil and dirt and to restore resiliency of the carpet pile. Rubber or polyester entrance mats shall be swept, vacuumed, or hosed-down and then dried to remove soil and grit. Soil and moisture underneath entrance mats shall be removed and mats returned to their normal location.

4.1.5 Outside Patio

A. The Contractor shall clean Building 430 first floor exterior rear patio, 24 feet by 34 feet. Brick patio shall be free of all visible, litter, stains, soil and debris. The Contractor shall clean the patio, after 1600 hours and before 0700 hours. Contractor shall clean all outside patio tables and chairs IAW section C 3.2. Contractor shall clean the patio area March through October.

4.2 Special Event Cleaning Service

4.2.1 Minor and Major Cleaning Service Square Footage

A. Upon written or verbal notification, the Contractor shall perform special event cleaning required in any building, area, or room covered under this contract. The COR shall request cleaning services (to include carpet shampooing) for the appropriate and required work task(s). The KO or COR will notify the Contractor as soon as a special event requirement is known, but not less than 24 hours prior to the event. The events defined in Special Event Cleaning shall be a Fixed-Price (FP) rate for the categories defined below:

4.2.1.1 Minor

A. Cleaning service performed with a minimum of 1 square foot and a maximum of

1,000 square feet per service.

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4.2.1.2 Major

A. Cleaning service performed with a minimum of 1,001 square feet and a maximum of 6,000 square feet per service.

4.3 Emergency Event Cleaning Service

4.3.1 Minor, and Major Cleaning Service Square Footage

A. Upon written or verbal notification, the Contractor shall perform emergency cleaning required in any building, area, or room covered under this contract. The COR shall request cleaning services (to include carpet shampooing) for the appropriate and required work task(s). Contractor shall begin emergency work, as determined by the KO, within one hour of notification, which may be verbal. The KO or COR will notify the Contractor as soon as an emergency event requirement is known. The events defined in Emergency Event Cleaning shall be a Fixed-Price (FP) rate for the categories defined below:

4.3.1.1 Minor

A. Cleaning service performed with a minimum of 1 square foot and a maximum of

1,000 square feet per service.

4.3.1.2 Major

A. Cleaning service performed with a minimum of 1,001 square feet and a maximum of 6,000 square feet per service.

4.4. Barrack Rooms in Building 400

A. The individual barrack rooms in Building 400 (floors 1, 2, and 3) shall be cleaned by the Contractor on an as needed/as requested…