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DEFENSE LOGISTICS AGENCY

AMERICA’S COMBAT LOGISTICS SUPPORT AGENCY

WARFIGHTER SUPPORT ENHANCEMENT STEWARDSHIP EXCELLENCE WORKFORCE DEVELOPMENT

Custodial Services at DLA Distribution Susquehanna, New Cumberland, Pennsylvania Pre-Proposal Conference

SP3300-17-R-0004

May 03, 2017

AGENDA

Administrative
Introductions
Ms. Donna Kautz, Contracting Officer
Mr. Michael Smith, Acquisition Specialist
Mr. Gene Burgess, COR
Mr. Michael Torner, Acquisition Project Officer

Rules of Engagement

Solicitation Review

Ground Rules for Questions

Questions will not be accepted during or upon conclusion of the solicitation overview
Attendees are asked to submit their questions to the Acquisition Specialist
Questions and Answers will be posted to FedBizOpps in an amendment

Overall Goal: To assist potential offerors in preparing a responsive, complete, and competitive proposal.

Presentation highlights specific key sections of the Solicitation/Request for Proposal (RFP).

Site Visit will provide a visual of the facilities and allow potential offerors to see the property and locations that will be required to be cleaned.

Additional Goal: To stress our desire to work with you through the proper communication channels.

GOALS OF THIS EVENT

Solicitation Schedule

Final Solicitation will be issued on TBD.
Questions are due TBD at 1:00 PM EST
Submit to Michael R. Smith, Acquisition Specialist, via email: Michael.smith3@dla.mil
Date and hour for receipt of offers is TBD at 1:00 PM EST
Hard copy offers must be received at the office provided in the Instructions to Offerors
Electronic submission (e.g., facsimile, email) not accepted
Offerors shall sign and submit amendments to the solicitation with their proposals
Extension of the closing date for the solicitation is not anticipated

Solicitation, Offer, and Award

Key Points
Ensure the Documents (SF1449, SF30, proposal) are signed.
The Offeror is reminded that the Government reserves the right to award this effort based on initial proposal, as received, without discussions.

Supplies or Services and Price/Costs

CLIN Structure
CLINs X001 - Firm Fixed Price (FFP)
CLINs X002 through X011 - Fixed Price (FP)
Key Points

Pricing Instructions

FIRM FIXED PRICE ARRANGEMENT – CLINs: shall be paid on firm fixed price per month basis
FIXED PRICE ARRANGEMENT – CLINs: shall be paid per occurrence at a fixed price

Supplies or Services and Price/Costs

Key Points
Period of Performance
Estimated dates are:
Phase-In Period: 10/19/17 - 12/18/17
Full Performance: 12/19/17 - 10/18/18
Option Year 1 (If exercised): 10/19/18 – 10/18/19
Option Year 2 (If exercised): 10/19/19 – 10/18/20
Option Year 3 (If exercised): 10/19/20 – 10/18/21
Option Year 4 (If exercised): 10/19/21 – 10/18/22

Performance Work Statement

(PWS)

Review

Scope of Work

Contractor shall provide all management, tools, supplies, vehicles, transportation, equipment, labor, and applicable licenses, permits, and/or certificates necessary to perform custodial services in approximately 75 buildings at the DLA Distribution Susquehanna, Pennsylvania, located in New Cumberland, PA.
This is inclusive of, but not limited to, the following: vacuuming, sweeping, mopping, trash removal, emptying and cleaning public ash trays/urns, washing interior/exterior windows, dusting, disinfecting, descaling, shampooing carpet, scrubbing and/or stripping and waxing floors, cleaning water fountains, cleaning mirrors and glass, cleaning entryways and mats, cleaning stairways, spot cleaning, metal polishing (i.e., examples include, but are not limited to, water fountains, faucet fixtures), stocking supplies in restrooms and break areas, sanitizing restrooms, and removing cob webs.

Section C-1 Section C-1.1. Certification Requirement

C-1.1.1 International Sanitary Supply Association (ISSA) Cleaning Industry Management Standard – Green Building (CIMS-GB) or Equivalent

The Contractor shall either possess a current ISSA CIMS-GB certification or equivalent, or shall have the capability to obtain an ISSA CIMS-GB certification or equivalent within 180 days of the contract’s start date.

Section C-2

Description of Services
C-2.1 Levels of Cleaning Services

C-.2.1.1 Basic Cleaning Service These areas require regular/routine cleaning of all visible dust, dirt, soil, scuff marks, and debris from surfaces, fixtures, tables, walls, floors and carpets on a daily basis due to regular traffic volume. These areas shall include all designated buildings unless otherwise noted in a separate cleaning level.

Section C-2

Description of Services Continued

C 2.1.2 Prestige Cleaning Service

These areas require regularly scheduled intense cleaning of surfaces and floors regardless of whether dirt, soil and/or debris are visible or not.

The three (3) areas to be cleaned to the Prestige Cleaning Service level are:

Building 430 – 4th Floor Commander’s Suite
Building 2001 - 2nd Floor Commander’s Suite
Building 54 - Conference Center

Section C-2

Description of Services Continued

C 2.1.3 Clinical Level Cleaning Service

These areas require the removal of all dirt and soil, including bacteria, from all surfaces. The Health Clinic (the one story Eastern portion of Building 400) and the Child Development Center (CDC) (Building 255) require Clinical Level Cleaning Services which is the highest level of cleanliness in the interests of public health and sanitation.

Section C-2

C 2.1.3.2.2 One On-Site Daytime Custodian

One (1) on-site custodial person is required during regular hours of CDC operation, 7:00 AM – 3:30 PM, Monday thru Friday. The on-site custodial person shall attend to daily sanitation issues and clean areas as necessary.
C 2.1.3.2.3 CDC Night Time Cleaning Crew
The CDC requires additional cleaning after normal operating hours. Contractor services shall be performed after 17:00 hours. Those areas of the building utilized by the evening Youth programs shall be cleaned after 20:00 hours.

Section C-3

General Cleaning and Disinfection

Administrative areas include office areas, hallways, restrooms, stairs, locker rooms, break areas, labs, lactating rooms, bunkrooms, building entrances, elevators, janitor rooms/closets, and water cooler areas. The Contractor shall clean all areas regardless of end user’s preference. The Contractor shall ensure that all hazardous conditions (i.e., wet floor) which result from custodial operations are properly marked. These areas are subject to the Levels of Cleaning Services as defined in Section C-2.1.

Section C-3

C-3.1.1 Floor Cleaning

C 3.1.1.1 Uncarpeted Flooring

A. Uncarpeted floors shall be swept, vacuumed mopped (dust mopped and/or damp mopped, depending on floor type example; Epoxy Terrazzo, Tile, Vinyl), by the Contractor to ensure they are free of dirt, soil, debris, dust, scuff marks, heel marks, gum, stains, and other foreign matter to include under floor mats.

C 3.1.1.2 Carpeted Flooring
All carpeted areas shall be vacuumed to be free of all visible dirt, debris, litter, and other foreign matter to include under floor mats.

Section C-3

C-3.1.2 Trash Removal
Trash removal includes interior and exterior removal of trash.
C 3.1.2.1 Interior Trash Removal
Empty all trash receptacles in areas designated in (See Attachment 1). Clean and disinfect trash receptacles and replace soiled bags/liners with new ones.
C 3.1.2.2 Exterior Trash Removal
All trash receptacles, to include exterior trash receptacles adjacent to entrance doors, shall be emptied and returned to their original location. Trash receptacles shall be left clean, free of foreign matter, and free of odors. (See Attachment 2)

Section C-3

C-3.1.3 Empty and Clean Public Ashtrays/Urns
The Contractor shall empty all public ashtrays and urns in the approved designated smoking areas.
C-3.1.4 Building Entrances
Building entrances are defined as the entrances that are used by the majority of traffic. The numbers of entrances are designated in Attachment 1.
C 3.1.5 Low Dusting
The Contractor shall perform low dusting to result in all dust, lint, litter, cob webs, and dry soil removed from vertical and horizontal surfaces.
C 3.1.6 Elevators
Elevators shall include cleaning all surfaces in the interior and exterior of the car, including door tracks
C 3.1.7 Hand Sanitizers
Contractor shall ensure that hand sanitizer dispensers are cleaned on a weekly basis and stocked as needed. (See Attachment 3) for quantity and locations.
C-3.2. Disinfecting Cleaning
Disinfection areas shall include restrooms, locker rooms, showers, sauna and steam rooms, janitor closets, water cooler areas, cafeteria tables and chairs, cafeteria floors, and break rooms.
C 3.2.1.2 Maintenance Of Restrooms Floors
The entire floor surface (inclusive of grout), shall be maintained by the Contractor in a condition free from litter, dirt, dust, and debris after they have been swept and mopped by the Contractor. Grout on wall and floor tiles shall be free of dirt, scum, mildew, and residue.
C-3.2.1.4 Stock/Replenish Restroom Supplies
The Contractor shall ensure restrooms are stocked to meet customer needs at all times. In facilities or stalls without dispensers, a sufficient amount of supplies shall be set out in an appropriate location for occupants to use.
C 3.2.3 Janitor Closets
Janitor's closets and/or storage spaces are available at various locations throughout the buildings, where considered feasible by the Government. Not all facilities will have a janitor’s closet. As such, the Contractor shall be required to tote all supplies and equipment each time service is required in a building/facility where no janitor closet is located.

Section C-3 C 3.2.4 Break Rooms Buildings that have inside break areas that are equipped with sinks shall be kept clean and supplied with hand soap and paper towels at the same frequency as restroom areas located in the same facility.

C-3.3 Bulk Warehouse Cleaning (Includes Cob Webs) Bulk warehouse cleaning by the Contractor shall include cleaning on a continuous daily basis in various warehouses on the installation. Bulk cleaning shall be performed initially in the warehouse of Building 2001. Areas to be cleaned include but not limited to, base of walls, corners, wall surfaces up to ten (10) feet, safety guard rail surfaces, and other areas of high dirt build up.

C-3.3 Bulk Warehouse Cleaning (continued)

Cobwebs on warehouse walls, rafters, and beams shall be removed by the Contractor. The maximum height of any warehouse area for cob web removal is approximately 35 feet. Once the warehouse in Building 2001 is cleaned, the Contractor shall coordinate with the COR to determine the next warehouse to be cleaned. One (1) full time custodial person is required to perform the Bulk Warehouse cleaning.

Section C- 4

Periodic Cleaning Services

C-4.1.1 Windows and Glass Doors
The Contractor shall provide window-cleaning services to the facilities designated in Attachment 1.
C-4.1.1.1 Interior and Exterior Windows
Contractor shall wash and dry interior and exterior window sides on specified buildings as designated in Attachment 1.
C-4.1.1.2 Screens
The Contractor shall remove, clean, and replace screens back to their original location. Screens shall be free of dirt and debris.
C-4.1.1.3 Equipment
No Government equipment will be provided

C-4.1.2 Uncarpeted Floor Care The Contractor shall be responsible for the uncarpeted floor care as defined in Section C-3.1. The Contractor shall utilize commercially acceptable standards to maintain a uniform glossy appearance.

C-4.1.2.1 Area Rugs/Carpet In areas containing throw rugs/carpet, less than 6 feet by 6 feet, the rug shall be removed and wax shall be applied where rug was located.

C-4.1.3 Shampoo Carpet All carpets shall be cleaned using steam cleaning and extraction in accordance with standard commercial practices.

C-4.1.4 Entrance Walk off Mat The Contractor shall vacuum/clean interior and exterior walk-off mats. After vacuuming or cleaning, mats shall be free of all visible lint, litter, and soil.

Section C- 4

Section C- 4.2

SPECIAL EVENT CLEANING SERVICE

C-4.2.1 Minor and Major Cleaning Service Square Footage

C-4.2.1.1 Minor
Cleaning service performed with a minimum of 1 square feet and a maximum of 1,000 square feet per service.
C-4.2.1.2 Major
Cleaning service performed with a minimum of 1,001 square feet and a maximum of 6,000 square feet per service.

Section C- 4.3

EMERGENCY EVENT CLEANING SERVICE

C-4.3.1.1 Minor
Cleaning service performed with a minimum of 1 square feet and a maximum of 1,000 square feet per service.
C-4.3.1.2 Major
Cleaning service performed with a minimum of 1,001 square feet and a maximum of 6,000 square feet per service.

Section C- 4.5

BARRACK ROOMS IN BUILDING 400

C-4.4
The individual barrack rooms in Building 400 (floors 1, 2, and 3) shall be cleaned on an as needed/as requested basis. The KO or COR will notify the Contractor as soon as this cleaning requirement is known, but not less than 72 hours prior to the start of the requested cleaning service.

Section C- 4.6

BUILDING 2001 MANDATORY WEEKEND/FEDERAL HOLIDAY OVERTIME

C-4.5
The Government may, at certain times during the year, require staff to work mandatory weekend or Federal holiday overtime in Building 2001. The Contractor shall be required to provide services to the warehouse areas during all shifts. The areas to be cleaned are the same as defined as weekend shift for Building 2001 in (Attachment 1). The times for these services will be the same as second and third shift as defined in Section C-10.2.1. The days will be Saturday and Sunday, and this service will be in addition to the regular weekend shift as defined in Section C-10.2.1. The KO or COR will notify the Contractor as soon as this cleaning requirement is known.

Section C-4.7

MANDATORY OVERTIME FOR WAREHOUSES

C-4.6 The Government may, at certain times during the year, require additional services for overtime work in various warehouse buildings on base (this paragraph is not applicable to Building 2001, as this is covered in Section C-4.6). The Contractor shall be required to provide services to the warehouse areas during these shifts. The areas to be cleaned are the same as designated in (Attachment 1) for the corresponding building that service is requested. This event may be requested during first shift (0600 -1400 hours), and second shift (1400 - 2230). The event could be requested for any shift on weekdays, weekends or Federal holidays. This service would be in addition to the regular shift as defined in Section C-10.2.1. The KO or COR will notify the Contractor as soon as this cleaning requirement is known.

Section C- 4.8

HUMAN WASTE CLEANUP SERVICE

C-4.7 Upon written or verbal notification from the KO or COR only, the Contractor shall perform human waste cleanup required in any building, area, or room covered under this contract. Human waste is defined as fecal matter, urine, and/or vomit. Blood cleanup shall not be included under this Section. If blood is visible, the COR should be contacted prior to any cleanup work. The requested cleaning services shall include all necessary tasks (to include carpet shampooing) for the appropriate clean-up of the human waste. The Contractor shall double bag all waste and contaminated materials, including gloves, prior to disposal. The waste bags shall be tied securely prior to tossing in the waste receptacle.

HUMAN WASTE CLEANUP SERVICE

Section C- 4.8

C-4.7.1.1 Minor
Human waste cleanup service performed with a minimum of 1 square foot per service and a maximum of 25 square feet per service.
C-4.7.1.2 Major
Human waste cleanup service performed with a minimum of 26 square foot per service and a maximum of 50 square feet per service.

Section C- 4.9

URINE CONTAINER COLLECTION

C-4.8 Upon written or verbal notification by the KO or the COR only, the Contractor shall perform urine container collection services in any building, area, or room covered under this contract. Containers may be, but not limited to, cans, bottles, bags, etc. Collection shall be coordinated with the COR and the area supervisor. Contractor staff shall not take direction from anyone other than the KO, COR, or their immediate supervisor. Under no circumstances is the janitorial staff to go onto any material handling equipment to retrieve a urine container. The urine container shall be taken to the nearest restroom toilet, urine emptied into the toilet, and flushed. The empty container shall be double bagged, tied securely and disposed of in the waste receptacle.

Section C- 5

GOVERNMENT FURNISHED PROPERTY & SERVICES

C 5.1 Government Provided Facilities

The Government will provide the Contractor with approximately 200 square feet of offices space and approximately 2,000 square feet for storage/general purposes in Building 750, Section G room 201 for the Contractor’s use at no charge. Office furniture and lockers are provided to the Contractor by the Government. The Government may relocate the Contractor to a different location at any time during the performance of this contract with advance notice as new facilities may become available. The Contractor shall maintain this facility at the same cleaning standards as defined in Section C-2.1. This facility shall only be used for the performance of this contract.

Section C- 5.2 & C- 5.3

C 5.2 Repairs

The Contractor shall immediately notify the KO or COR in writing of any circumstance or situation in need of facility fixture repairs in the Government Furnished Facility.

C 5.3 Renovations/Changes/Upgrades to Contractor Provided Space

No alterations to the property shall be made without specific written permission from the KO or COR. The Contractor shall furnish the KO a detailed modification(s) request.

Section C-5.4 & C 5.5 C 5.4 Utilities

Electricity, sewage, water, and telephone (on-base and local calls only) will be provided by the Government at no cost to the Contractor. The Contractor shall ensure all personnel employ energy and water conservation practices. Any long distance telephone service shall be obtained and paid for by the Contractor.

C 5.5 Refuse/Recycling Dumpsters

The Contractor shall use site refuse and recycling dumpsters for disposal of trash, recyclables and debris generated by the base populace and the Contractor in performance of this contract. The Contractor shall participate in the on-site recycling program. Recyclable materials generated in the performance of this contract shall be segregated by type and placed in the designated bulk containers at the 24-hour drop off or recycling collection containers in buildings may be utilized.

Section C- 6

C 6 Contractor Personnel

The Contractor shall provide a sufficient staff to perform the tasks outlined in this PWS, commensurate with those standards and practices commonly found in the commercial marketplace. Additionally, the Offeror shall provide the standard production rates per cleaning task used to develop the total proposed hours see (PWS Attachment 5-Production Rate Staffing). PWS Attachment 5 shall also include position titles and hours not directly related to production standards for the total proposed contract hours. The Contractor shall establish a sufficient management team for the custodial staff and the size of this effort, as commensurate with those standards and practices commonly found in the commercial marketplace. All Contractor personnel shall only take direction from their immediate supervisor. Under no circumstances shall the Contractor take direction from any Government employee.

Section C- 6 C 6.1 Key Personnel

The Contractor shall identify proposed individual(s) for each key personnel position as defined in Sections C-6.1.1 and C-6.1.2. Resumes shall be submitted for all key personnel.

C 6.1.1 On Site Project Manager

The Contractor shall designate an on-site Project Manager who has full authority to act for the Contractor on all matters relating to Contractor operations.

C 6.1.2 On Site Quality Control Inspectors

The Contractor’s Quality Control Plan shall include a Quality Control Inspector. This person shall be separate from the Project Manager and the Management tier of personnel. The Contractor shall establish credentials for hiring and training as part of the overall Quality Control Plan.

Section C- 6.2

C 6.2 Personnel Standards of Conduct

Good conduct and judgment is required of all people entering the installation. Fighting, abusive and/or profane language, reckless driving or failure to respond to direct orders from any installation employee acting in an official capacity (i.e., Police Officers or Firemen) shall be sufficient reason to remove the disorderly individual from the installation.

Section C-7 Equipment C-7

The Contractor shall use equipment that is in good working order and provide its employees with adequate tools to conduct their work. The equipment shall be commensurate with that which is used in the commercial marketplace and found to be in line with the standards of the commercial industry. The Contractor shall provide quality maintenance to the equipment at intervals to keep the equipment in good working condition. Scheduled maintenance shall be commensurate with that which is found in the commercial marketplace and in line with the standards of the commercial industry. Contractor equipment that is inoperable or unserviceable for whatever reason, including failure to meet Federal, State, or local safety requirements, shall be removed from the installation within seventy-two (72) hours after failure, unless otherwise directed by KO or COR. Such failure shall not be cause for Contractor to reduce any service or performance. The Contractor shall provide a list of proposed cleaning equipment, (See Attachment 6 – Proposed Equipment List) with proposal submission.

Section C-8, C-9

C-8.1 Contractor Quality Control Plan (QCP)

The Contractor shall develop and maintain a Quality Control Plan (QCP) that addresses all of the requirements of the contract. When changes are made to the QCP, the Contractor shall submit the revised QCP to the Government for review and approval.

C-9 Quality Assurance Surveillance Plan

The Quality Assurance Surveillance Plan (QASP) is the Government’s plan to ensure the Contractor provides the required services, adheres to the quality standards as defined in Section C-2.1.

Section C-9

C-9.1 Inspections

The COR is responsible for technical oversight of the Contractor’s performance. The COR’s duties shall include, but are not limited to, assurance of the completion of work in a quality manner, resolution of quality concerns, and invoice certification.

C-9.2 Deficiencies

Once an inspection has been conducted, the Contractor and KO will be notified via electronic mail of its results. All inspections will be documented on a pass/fail basis.

Section C-9

C-9.2.1 General Cleaning Deficiencies

Deficiencies reported during regularly scheduled Government work days to the Contractor by the COR shall be corrected within one (1) hour or by the end of the Contractor's scheduled shift, whichever period is shorter.

C-9.2.2 Periodic Deficiencies

Deficiencies in periodic services provided shall be corrected within five (5) work days from notification to the Contractor by the COR. If the Contractor corrects the deficiency and the COR determines that the deficiency has not been corrected to meet the terms of the contract, or failure to correct the deficiency at all, the COR will issue a CDR.

Section C-9

C-9.2.3 Special Event/Emergency Cleaning Deficiencies

Deficiencies in special event or emergency services provided shall be corrected within one (1) hour from notification to the Contractor by the COR.

C-9.3 Deductions for Non-Performance

The time allotted for correction of deficiencies is designated above in Section C-9.2, as commensurate with the service inspected. The Contractor shall resolve the deficiencies as documented by the COR in the failed inspection report. The COR will perform a re-inspection and further assess the area of concern once again on a pass/fail basis. If the area of concern still does not meet the contractual standards, a CDR will be issued to the Contractor.

Section C-9.3

C-9.3.1 Deduction Schedule for General Service Cleaning

Deductions for areas, restrooms or event deficiencies not corrected within one (1) hour or the end of the shift, which ever period is shorter, shall be as follows:

Restrooms or areas 250 SF or lessDeduction$200.00
Restrooms or areas 251 to 500 SFDeduction$300.00
Restrooms or areas 501 to 750 SFDeduction$400.00
Restrooms or areas over 750 SFDeduction$500.00

Section C-9.3

C-9.3.2 Periodic Service Deductions

Deductions for periodic services performed that are not corrected within five (5) working days from notification shall be an amount equal to 1% (one percent) of the flat rate for the price of the service for the period of service in question.

C-9.3.3 Special Event/Emergency Cleaning Deductions

Deductions for special events, emergency cleanings, or sanitizing of restrooms services not corrected within one (1) hour from notification shall be an amount equal to 50% (fifty percent) of the flat rate price of the service for the service in question.

Section C-9.3

C-9.3.4 Re-Performance Work

When the Contractor re-performs services as a result of the inspections defined in Sections C-9.1 and C-9.2, and the Contractor does not meet the standards identified in this PWS, the Government may desire that the work be re-performed prior to the next scheduled performance period. If this is the case, the Contractor shall perform the service at no additional cost to the Government.

Section C-9.4

C-9.4 Performance Measures for Janitorial Contract

The Contractor shall assume the responsibility for meeting the minimum APLs as defined in Attachment 4 upon full performance.

Surveillance of Contractor performance shall also be accomplished via the validation of end-user complaints.

Performance Measures will be assessed on a Pass and Fail Grading System.

Section C-10 Schedules C-10

The Contractor shall schedule all cleanings for each facility to meet or exceed the APLs, (See Attachment 4). A tentative schedule shall be submitted broken down by months for the various periodic cleaning services such as carpet shampooing and strip and waxing. The Contractor shall coordinate with facility managers and the COR regarding floor maintenance. The actual day floor maintenance is coordinated and scheduled to be performed shall be submitted to the COR. Schedules shall indicate the days and approximate time each building/building area/category of that building will receive services, including floor maintenance. Schedules shall be submitted no later than 15 days prior to start of the base period and no later than 10 days prior to the start of an option period. Schedules shall consider holidays and shall cover a period of 12 months on one schedule. The Contractor shall immediately inform the COR of any schedule changes. Changes to the schedules require a revised schedule submitted to the COR within three working days. Schedules shall be easy to read and understand. Schedules shall be submitted in an electronic form and two hard copies for the COR and KO.

Section C-10

C-10.2 Hours of Operation

The core hours of operation are typically from 0600 to 1430 Monday through Friday. Some areas operate on a twenty-four hour, 7 day per week cycle. The Contractor shall develop schedules to compliment the installation operations to minimize disruptions.

C-10.2.1 Shift Hours

First shift work for the Government is during the hours of 0600 and 1530 hours. Second shift work for the Government is from 1530 hours to 2300 hours. The weekend shift hours for the Government are 0600 to 1630, Saturday and Sunday.

Section C-10.3 C-10.3 Cleaning Times

Classroom and training area cleaning shall not be scheduled during periods when classes are in session. Classrooms shall be cleaned during vacant periods. Some buildings, with the approval and coordination of the facility managers and the COR, can be cleaned after normal business hours.

C-10.4 Areas with Special Cleaning Time Requirements

Building 255 (Child Development Center) shall be cleaned after 1800 hours and before 0400 hours as defined in Section C-2.1.3.2.3. This service is in addition to those provided by the On-site Daytime Custodian per Section C-2.1.3.2.2. The Conference Center and Training Area, and Recruiting Office/Center in Building 54 shall be cleaned after 1700 hours and before 0700 hours. The restrooms in the Conference Center and Training Area shall be cleaned and maintained on first shift. The Contractor shall clean the auditorium in Building 430, after 1700 hours and before 0700 hours.

Section C-10.5 and 10.6 C-10.5 Second Shift Cleaning

The tasks performed on second shift cleaning are the same as those performed on first shift daily cleaning. The COR can approve a time change for this cleaning.

C-10.6 Saturday Shift Cleaning

The tasks performed on weekend cleaning are the same as those performed for daily cleaning. The COR can approve a time change for this cleaning.

Section C-11 Environmental, Safety and Occupational Health Regulatory Requirements.

C-11.1 Environmental, Management

In accordance with Executive Order (E.O.) 13693, “Planning for Federal Sustainability in the Next Decade,” March 25, 2015 and Defense Logistics Agency Instruction (DLAI) 4112, Pollution Prevention and Green Procurement, September 15, 2009 all Contractors performing services at DLA Distribution locations will be required to comply with the requirements of these policies.

In order to comply with E.O. 13693 and DLAI 4112, the use of environmentally preferable products and services is required. This program has elements that include: recovered material products energy and water efficient products, alternative fuels and fuel efficiency, bio-based products, non-ozone depleting substances, priority chemicals, and environmentally preferable products. These program elements are described on the Office of Federal Sustainability website https://sustainability.gov/.

Section C-11 Environmental, Safety and Occupational Health Regulatory Requirements. (Cont’d) C-11.1 In accordance with Department of Defense Instruction (DoDI) 4715.17, Environmental Management Systems (EMS), April 15, 2009 and International Standards Organization (ISO) 14001:2015, Environmental Management Systems, September 15, 2015, all Contractors performing services at DLA Distribution locations will be required to comply with the requirements of these policies and the host location’s environmental management system policies. EMS program information is available at the Environmental Protection Agency website https://www.epa.gov/ems.

Section C-11 Environmental, Safety and Occupational Health Regulatory Requirements. (Cont’d)

C-11.2 Products and Materials

Custodial cleaning products required in the performance of this PWS shall meet, at a minimum, Green Seal Product Standards.

The Contractor shall be required to submit Safety Data Sheet (SDS) for all products used.

C-11.3 Regulatory Compliance

The Contractor shall comply with all applicable State and Federal laws, regulations and DoD regulations in effect at the time of performance of this contract.

Section C-11 C-11.4 Waste Material

The Contractor shall be responsible for the proper handling and disposal of all waste material.

C-11.5 Notification of Environmental Spills

In the event that the Contractor spills or releases any hazardous material or hazardous waste into the environment; the Contractor shall immediately report the incident to the Fire Department and the COR.

C-11.6 Safety and Occupational Health

The Contractor shall maintain safety standards consistent with all applicable Federal, State, and local regulations and coordinate their safety program with the KO or designee to ensure their program meets applicable compliance standards.

Section C-11 – C-12 C-11.7 Hazard Reporting Program

The Contractor shall establish a Hazard Reporting Program as a component of the overall safety program IAW DLAI 6055.1, Occupational Health and Safety Instruction, paragraph (E)(10)(c).

C-12 Phase-In Plan

A smooth and orderly transfer of responsibility for DLA’s Custodial Services from the incumbent Contractor is necessary. As such, the Contractor shall have in place a Phase-In Plan in order to assume the services identified in this PWS. The Contractor shall complete the necessary steps for assumption of DLA Distribution Susquehanna, PA’s Custodial Services during the Phase-In Period.

Section C-13 General Information C-13.1 Holidays

Ten observed Holidays are identified in this section.

C-13.2 Inclement Weather Schedule

The Contractor shall provide custodial service during periods of inclement weather. In the cases of severe weather/base closures, the KO may authorize exceptions. When exceptions are granted, the Contractor shall make up all missed custodial service within twenty-four hours after the severe weather has ceased.

C-13.3 Executive Orders

The Contractor may be required to provide service during normal duty hours when administrative leave is granted by the higher headquarters or the President of the United States per an Executive Order.

Section C-14 Security Requirements C-14

The Contractor and its personnel shall comply with the all security-related regulatory guidance found in this section.

C-14.1 Reporting of criminal violations

The Contractor shall report to the KO or designee any suspected, alleged, or actual criminal incidents IAW DLAI 5105, Reporting of Criminal Incidents.

C-14.2 Installation Security

Contractor employees entering DoD locations as part of performing contract requirements shall abide by all security regulations and may be subject to security checks. Contractor personnel and property are subject to search, and contraband and band items are subject to seizure upon entering, while on and upon leaving the DLA Distribution Susquehanna, PA pursuant to installation regulations.

Section C-14 C-14.3 Personnel Clearance

The required investigation for this contract is a National Agency Check with Inquiry (NACI) or equivalent. A NACI is the investigation completed on an individual when the person begins employment under a federal contract. It is not a security clearance. The NACI addresses the past five years of an employee’s life. If the employee is placed in a position with a higher level of trust, a different level of investigation will apply.

C-14.4 CDC Security Requirements for Custodian

In addition to the background checks defined above in Section C-14.3 Personnel Clearance, the Contractor shall initiate and coordinate the following background checks on all employees responsible for performing custodial services in any childcare facility prior to beginning work in such facilities in order to determine their suitability for working with or around children.

Section C-14 C-14.4 CDC Security Requirements for Custodian Continued

Child Care National Agency Check and Inquires (CNACI) Pennsylvania Access To Criminal History (PATCH) PA Child Line Installation Record Checks (IRC) Criminal Investigations Division Crimes Record Center (CDIC) The Government is responsible for these Security checks for the daytime custodial worker, with the exception of the Pennsylvania Access To Criminal History (PATCH). Therefore, the Contractor should not include costs for said clearances in the proposal price (except for the PATCH). The Contractor can clear up to three (3) employees to fill this position.

Section C-14 C-14.5 Identification Card/Badge

Every Contractor employee shall obtain a DLA Distribution Susquehanna, PA Temporary Identification Badge prior to starting work on this contract. Upon notification to the COR by the Installation Security Office of a final favorably adjudication of PSI, the Contractor employee will be issued a permanent DLA Distribution Susquehanna, PA Contractor badge.

All Government-provided Contractor’s ID badges must be returned to the Government either at the completion of the contract or upon termination of employment. Contractor shall be charged $100.00 for each badge not returned within 30 days of an employee's termination of employment.

Section C-14 C-14.6 Vehicle Registration

The company name shall be displayed on each of the Contractor's vehicles utilized for this effort in a manner and size that is clearly visible. All vehicles shall clearly display the installation pass and a valid state license plate or United States territory and safety inspection sticker, if applicable, and shall be maintained in good repair.

Under no circumstances are Contractor employee’s personal vehicles to be used for transportation around the base in the performance of custodial services. Only Contractor corporately owned vehicles are to be used for the performance of custodial services. All Contractor employees shall be required to have a valid state driver's license when operating a motor vehicle on the installation.

Section C-14 C-14.7 Installation Parking

The Contractor and its employees shall abide by installation parking regulations. Employee’s personal vehicles shall only be parked in the lot immediately east of Building 750, and in no other area. The Government may relocate the Contractor to a different parking location at any time during the performance of this contract.

C-14.8 Visitor Control

Visitors to the Contractor shall obtain approval from Pass and ID for entrance to the installation. The contractor shall submit a written request to the COR for all visitors. The COR shall forward the necessary paperwork to Pass and ID on behalf of the Contractor.

Section C-14 C-14.9 Physical Security/Facility Access

The COR, will coordinate key issuance with the facility, and the facility owner will submit a completed DLA FM 1610B through security authorizing issuance of the key at the Emergency Communication Center. Keys will be issued to the Contractor for access to buildings under this contract on a daily basis via the Emergency Communication Center. The Contractor shall abide by the list of requirements in this section for all keys issued by the Government.

C-14.10 Accident Reporting

Emergency 911 services are available on the installation. Additionally, the Contractor and Contractor’s personnel shall be knowledgeable of and comply with all installation incident-reporting procedures provided by the COR.

Section C-14 C-14.11 Hiring Government Personnel

The Contractor is restricted from hiring current Government employees and active military into management positions (i.e., Site Manager, Quality Control Inspector, etc.), as this could result in a conflict of interest in accordance with DoD 5500.7R.

C-14.12 Computerized Products

Should the Contractor choose to use computerized products to conduct management, scheduling and automated reports, all products will be compatible to DLA computer systems such as valid electronic mail addresses, Microsoft Word, Microsoft Excel, and PDF documents.

Section C-14 C-14.13 Performance of Services during crisis declared by the President of the United States or the Secretary of Defense or Local Installation Commander.

At the Government’s discretion, there may be times during a crisis period in which Contractors may be restricted from entering or leaving the installation. This shall be kept to an absolute minimum whenever possible and the Contractor will be kept informed by the KO or COR. The Contractor shall use all means at his disposal to continue to provide services, in accordance with Department of Defense Instruction (DODI) 3020.37.

C-14.14 Photographic Equipment

Use of photographic equipment, including cellular phone cameras, on Government property is forbidden without a Camera Authorization Pass. To obtain a Camera Authorization Pass, the COR will submit the request to Pass and ID. There is NO GUARANTEE that a camera pass will be authorized for the Contractor.

Section C-15 C-15 Required Contractor Documents

The Contractor is required to submit the following documents listed in this section to the Government in accordance with the timelines in this section.

Background Check Paperwork on Custodial Employees (NACI) Background Check Paperwork on Daytime CDC Employee List of Names & Telephone Numbers of On-Site Supervisors Key Personnel Resumes Files of All Contractor Inspections Periodic Cleaning Schedules Safety Data Sheet (SDS)

C-17 List of Attachments to Performance Work Statement

1 - Building SF List & CLIN 0001 Breakdown 2 - Drawings 3 - Hand Sanitizer Locations 4 - Minimum Acceptable Performance Levels 5 – Production Rate Staffing 6 – Proposed Equipment List Section C-17

Solicitation Overview

Inspection and Acceptance

Key Points
FAR clause for Inspection of Services
52.246-4
Quality/Performance Evaluation
Government will use a Quality Assurance Surveillance Plan (QASP) to monitor compliance with the terms and conditions; identify conforming and nonconforming services to determine appropriate action under the Inspection of Services and Termination under Commercial items contract clauses.
QASP is embedded within the contract PWS and sets forth the method and manner by which the Government intends to conduct surveillance of work under the contract.

Deliveries or Performance Key Points

Services shall be performed as prescribed by the Performance Work Statement (PWS) Period of Performance - Base Year (10 months) with four (4) one (1) year optional full performance periods Acceptable Performance Levels (APLs) located in PWS Attachment 4 Deductions - All deductions as a failure to meet performance metrics as described in PWS Section C 9.3.

Contract Administration Data

Key Points
This contract will be paid by DFAS
Invoicing Instructions
Provides invoice preparation and submission instructions
DFARS 252.232-7006
Contractor Performance Assessment Reporting System (CPARS) Requirements
Requires the Contractor, in performing this contract, to be subject to a past performance assessment in accordance with FAR 42.15 and the CPARS Guide

Special Contract Requirements

Key Points
DLAD Procurement Note C05, Changes to Key Personnel
Requires Contractor to notify the KO prior to any contractor personnel changes
Any removals/replacements for Contractor’s convenience shall be at no cost to the Government
Key Personnel identified in PWS, Section 6.1

List of Solicitation Attachments

Attachment 1 - PWS with attachments
Attachment 1 – Bldg. SF Breakdown
Attachment 2 – Drawings
Attachment 3 – Hand Sanitizer Locations & Qty.
Attachment 4 – Minimum APLs
Attachment 5 – Production Rate Staffing
Attachment 6 – Proposed Equipment List
Attachment 2 - CBA Wage Determination
CBA-2017-9934
Attachment 3 - Past Performance Questionnaire
Attachment 4 – Other Than Certified Cost & Pricing Data for Recurring Custodial Services

Representations, Certifications, & Other Statements of Offerors

Key Points:
The North American Industry Classification System (NAICS) Code for this acquisition is 561720 – Janitorial Services
See FAR 52.219-14

(At least 50 percent of the cost of contract performance incurred for personnel shall be expended for employees of the concern)

The Small Business Size Standard is $18.0M
Response to provision 52.212-3 shall be provided in proposal Volume I
Responses to all other solicitation provisions shall be provided in proposal volume II, Tab 2.

Instructions, Conditions, & Notices to Offerors

Key Points: (Provision 52.212-01 Instructions)
Communications Between the Government and Offerors
Procedure and deadline for submitting questions

All questions shall be submitted by electronic mail Questions shall be received NLT 1:00 PM EST on TBD Proposal submission and deadline

Only hard copies submitted to the address in submission instructions will be accepted Proposals due NLT 1:00 PM EST TBD

Key Points:
PROPOSAL PREPARATION REQUIREMENTS
Important proposal instructions regarding such topics as number of copies required, page size/format, page limitations
All pages of submittals shall include the statement “SOURCE SELECTION SENSITIVE INFORMATION – SEE FAR 2.101 & 3.104”
Detailed instructions/requirements for each of the three proposal volumes
Volume I - Solicitation, Offer and Award Documents & Price Proposal
Volume II – Technical Proposal
Volume III - Past Performance
Key Points:
PROPOSAL PREPARATION REQUIREMENTS
Volume I Price Proposal
Tab 1 – Cover Letter
Tab 2 - Completed Standard Form 1449.
Tab 3 - Signed acknowledgements of amendment (SF30). (Applicable only if any amendments are issued against this solicitation).
Tab 4 - Completed CLIN pricing as detailed in the Continuation of Supplies and Services.
Price Proposal shall be submitted for the period of performance in accordance with the CLIN structure as detailed in the Continuation of Supplies and Services.
Pricing shall be consistent with the Offeror’s cost data in Solicitation attachment 4 – Other Than Certified Cost and Pricing Data For Recurring Custodial Services.
Tab 5 – Completion of Solicitation Attachment 4 – Other Than Certified Cost & Pricing Data for Recurring Custodial Services.
Tab 6- Completed certifications and representations located at FAR 52.212-3.

Excel Attachments

PWS Attachment 1 – Building SF Breakdown
PWS Attachment 5 – Production Rate Staffing
Solicitation Attachment 4 – Other Than Certified Cost & Pricing Data for Recurring Custodial Services
Tables 1-5 (CLIN Detail)
Table 6 (Total Contract Values)
Table 7-11 (Materials)
Tables 12 (ODCs)
Table 13 (Overhead Costs)
Table 14-18 (Labor Rates)

Offerors to complete table for X001, X004, and X007. Offerors are not limited to the number of rows in the table above. Offerors shall use as many rows as appropriate to capture the requested data.

Volume II Technical Proposal
Introduction
This section shall provide any necessary background information and an overview of the proposal which the Offeror believes will assist in the understanding and accurate evaluation of the proposal.
Tab 1: Evaluation Factor 1 - Management Capability
Subfactor (a): Management Plan
The Offeror shall describe their overall management methodology and how that methodology will translate into successful contract performance. The Offeror shall provide a detailed description of the responsibilities and authorities for operation and management of this contract. The Offeror shall include such elements as lines of communication. The discussion shall address the processes for resolving priority conflicts for resources and tasks identified in the Performance PWS.
Subfactor (b): Staffing Plan
a.The offeror shall list, in matrix format, all key and non-key personnel proposed for assignment. In listing key and non-key personnel, the offeror shall list the labor category that they represent and their years of experience.
Tab 2: Evaluation Factor 2 - Technical Capability
Subfactor (a): Technical Approach
The Offeror shall submit a detailed description of their technical approach to perform each task in the PWS. The Offeror’s technical approach must demonstrate an understanding of the requirements in the PWS and the ability to perform all performance tasks and objectives listed in the PWS while maintaining quality and timeliness. This cannot be a mere summary of the requirements stated in the PWS, but rather the Offeror’s detailed approach to performing the requirements that clearly demonstrates his understanding of that work.
Subfactor (b): Quality Control Plan
The Offeror shall provide an initial Quality Control Plan (QCP) in accordance with the PWS with their proposal. The QCP shall include an approach to maintaining acceptable quality standards throughout contract performance, and should address the methods for meeting the performance standards, customer requirements, and complying with applicable regulations. The plan shall provide the quality control methodology, processes, techniques, and tools that will result in meeting or exceeding the performance requirements for quality and timeliness.
Subfactor (c): Phase-In Plan
The Offeror shall provide a detailed Phase-In Plan, which discusses the offeror’s scheduling, phasing in all functional activities, and milestone dates for implementation. The phase in period shall have a duration of no more than sixty (60) calendar days.
Volume III Past Performance
The Offeror shall provide information on its Past Performance Record. This information will be utilized to determine the relevancy and quality of the Offeror’s past performance record to the proposed effort as outlined in the Performance Work Statement (PWS) in order to determine if the offeror has an acceptable performance record for recent, relevant actions.
(Solicitation Provision 52.212-2)
Lowest Price Technically Acceptable, Not Tradeoff.
The Government will evaluate proposals to determine the following factors acceptable/unacceptable.

Factor 1: Management Capability

Subfactor (a): Management Plan
Subfactor (b): Staffing Plan

Factor 2: Technical Capability

Subfactor (a): Technical Approach
Subfactor (b): Quality Control Plan
Subfactor (c): Phase-In Plan

Factor 3: Past Performance

Evaluation Factors for Award

To be considered acceptable and eligible for award, an Offeror must address separately all the factors set forth in accordance with the instructions of this solicitation. A major item and/or gross omission, which precludes meeting solicitation objectives that cannot be corrected prior to or during discussions without major revision or complete resubmission of the proposal, will cause a proposal to be found technically unacceptable.

If a proposal has been determined acceptable under each of the non-price factors listed above, the Government will then evaluate the proposal for the lowest price. Proposals deemed technically unacceptable will not be evaluated on pricing. The proposed total price (the sum of the total amount for all CLINS) between offers that are determined to be technically acceptable will be the determining factor in the selection of a proposal for award. The Government will assess the offeror’s price to determine if it is reasonable, for the work to be performed.

Evaluation Factors for Award

Conclusion

Technical Proposal Tips
Be sure to read entire solicitation
Technical Approach must address “how” you propose to perform the requirements
Shall not be a reiteration of the requirements in the PWS
Be sure to read the Instructions to Offerors
Address all requirements
When in doubt, send us a question
We generate multiple solicitations – what may seem clear to us may not be clear to you

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