Attachment_1_Statement_of_Work.pdf

SP3300-17-R-0001

ATTACHMENT 1

STATEMENT OF WORK (SOW)

PROFESSIONAL SUPPORT SERVICES

SECTION C INTRODUCTION

A. The Defense Logistics Agency (DLA) is a United States (U.S.) Department of Defense (DoD) agency that provides worldwide logistics support for the missions of the Military Departments and the Unified Combatant Commands under conditions of peace and war. The primary mission of DLA Distribution is to provide supplies and services to United States military forces worldwide.

B. DLA Distribution, collocated with Defense Distribution Center Susquehanna, Pennsylvania has a requirement for a Contractor to provide program management, data collection, analytical support, transition support, business case analysis support, process mapping and standardization model services, and Graphic Artist/Multimedia Design support to compliment current DLA technical and operational expertise in executing its mission in areas that include but are not limited to personnel/manpower staffing, organizational development and resource studies, storage or performance optimization initiatives.

C. This contract contains brief descriptions of the type of work required and specific the qualifications required for each labor category. Task orders issued will contain detailed tasks to be performed and timeframes for completion. The Contractor shall provide all project management and supervision necessary to perform the tasks ordered. A Task Order specifies and authorizes work to be accomplished by the Contractor to satisfy task requirements.

D. The Contractor shall begin task order performance within 30 calendar days of the effective date of a Task Order award. If the Government so decides, a Task Order may specify shorter periods for the beginning of the Task Order performance. The Contractor may be required to perform task orders simultaneously. The Contractor must be capable of providing a ready workforce with the ability to obtain the appropriate personnel clearances (See C-1.5.4 Personnel Clearance), and IT eligibilities.

(See C-1.5.8 Information System Security, and C-1.5.5 DoD Common Access Card (CAC)).

SECTION C-1 GENERAL CONDITIONS AND REQUIREMENTS

A. This Section provides general information relating to the general conditions of operation and requirements relating to the services to be performed.

1.1 SCOPE OF WORK

A. The overarching scope of this contract is to provide project management, data collection, analytical support, process mapping and standardization model services for DLA Distribution for initiatives such as, to define, organize, plan, execute, monitor and close down the project. Outputs, as a result of these support services, may be oral or written and take the form of information, advice, opinions, alternatives, analytical reports, evaluations, data, recommendations, computer applications, and services based on current or emerging commercial business practices, presentations, or charts.

Contractor will attend classified meetings and briefings in support of this effort.

B. This is a non-personal service contract to provide on-site support at the DLA Distribution Headquarters facility located in New Cumberland, Pennsylvania. The Government will not exercise any supervision or control over the Contractor’s employees performing the services required for each specific Task Order. Such contract employees shall be accountable solely to the Contractor who, in turn is responsible to the Government. All contract personnel attending meetings, answering

Government telephones, corresponding by e-mail, and working in other situations where their Contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of the members of the public that they are Government officials.

All Contractor employees shall wear ID badges conspicuously on his or her outer clothing above the waist at all times and shall identify themselves as Contractors while in the work place and at meetings.

1.2 GENERAL OPERATING CONDITIONS

1.2.1 PERIOD OF PERFORMANCE

A. The period of performance will be established for a three-year period.

1.2.2 PLACE OF PERFORMANCE

A. The primary place of performance for Contractor resources shall be at the DLA Distribution Headquarters facility located in New Cumberland, PA. No reimbursement will be made for Contractor resources travel to or sustainment support at this primary place of performance.

1.2.3 INTERACTIONS WITH OTHER GOVERNMENT ORGANIZATIONS

A. The Contractor’s primary interaction with the Government shall be through the Contracting Officer (KO) and the Contracting Officer’s Representative (COR). The COR will perform the following.

1. Perform all COR functions.

2. Perform quality assurance evaluations of the Contractor’s performance.

3. Provide the primary interface between the Contractor and the host installation and DLA Headquarters.

4. Perform other inherently governmental functions or other functions not part of this support services.

1.2.4 FEDERAL HOLIDAYS

A. Federal holidays generally observed by Government personnel include the following.

Observed Federal Holidays

New Year’s Day Martin Luther King Day

Presidents Day Memorial Day

Independence Day Labor Day

Columbus Day Veterans Day

Thanksgiving Day Christmas Day

B. In the event an Executive Order issued by the President of the United States declares Agencies of the Federal Government closed for a regularly scheduled workday, the COR will determine and advise the Contractor on whether services are required for that day, in conjunction with the KO and/or Contract Specialist.

1.2.5 CORE DUTY HOURS AND ACCESS TO THE HOST INSTALLATION

A. The Contractor shall generally perform project management and analytical support services required between the core duty hours of 0700 and 1700, Monday through Friday, with the exception of federal holidays.

B. The Contractor shall coordinate in advance with the COR any requests to work outside the core duty hours. In emergency and critical situations, it may be necessary for Contractor employees to work over 40 hours per week. Labor rates in the schedule do not vary for work over 40 hours per week.

The Contractor shall accommodate the different distribution center time zones when in a travel status, providing support for briefings and meetings occasionally given outside of the normal core hours.

C. Due to changing traffic requirements brought on by construction, changing missions, and security concerns within the host installation, access to the host installation is subject to change, sometimes with little or no warning. Inbound and outbound traffic restrictions exist.

1.3 TRAVEL

A. Contractor personnel may be required to travel within the continental United States (CONUS) and outside the continental United States (OCONUS) in support of this contract. All travel by Contractor employees shall be authorized by the KO or COR prior to the travel being performed. When travel has been authorized, the Project Manager shall approve and forward travel requests to the COR for Government validation within a minimum of ten (10) working days prior to the travel commencement date. Travel requests shall be in writing and contain the dates, locations, and estimated travel costs.

The Contractor shall ensure that all travel is IAW the Joint Travel Regulations (JTR).

Reimbursements for transportation costs will be limited to allowable expenses for Government directed travel. The Contractor shall be responsible for any costs incurred as a result of authorized travel which were in excess of that allowed under Federal Acquisition Regulation (FAR) Part 31.205- 46 Travel Costs and the appropriate regulations therein.

1.4 RESOURCE REQUIREMENTS

1.4.1 KEY PERSONNEL

A. KEY PERSONNEL are certain skilled, experienced, professional and/or technical personnel who are essential for successful accomplishment of the work described herein. KEY PERSONNEL shall not removed or replaced from the contract unless authorized by the Contracting Officer.

B. KEY PERSONNEL shall not be substituted without the prior approval of the Contracting Officer.

Requests for approval of substitutions shall be in writing and shall provide a detailed explanation of the circumstances necessitating the proposed substitutions. The request must contain a complete resume for the proposed substitute, and any other information requested or needed by the Contracting Officer to approve or disapprove the request. Proposed substitutes must have qualifications that are equal to or higher than the key personnel being replaced. The Contracting Officer or his authorized representative shall evaluate such requests and promptly notify the Contractor in writing whether the proposed substitution is acceptable.

C. If the Contracting Officer determines that (1) suitable and timely replacement of key personnel who have been reassigned, terminated or have otherwise become unavailable for the contract work is not reasonably forthcoming, or (2) the resultant substitution would be so substantial as to impair the successful completion of the contract or the delivery order in accordance with the proposal accepted by the Government at time of contract award, the Contracting Officer may (1) terminate the contract for default or for the convenience of the Government, as appropriate, or (2) at his discretion, if he finds the Contractor at fault for the condition, equitably adjust the contract price downward to compensate the Government for any resultant delay, loss or damage.

D. Key Personnel for this contract are designated below:

A. Program Manager. The corporate Program Manager consults with the Contracting Officer’s Representative (COR), the Contracting Officer (KO) and other government personnel to minimize costs and maximize efficiency in achieving ordered requirements. The Program Manager acts as a liaison between the COR, the KO and corporate management. The Program Manager coordinates activities and seeks resolution of contractual and technical problems while working with the KO, COR and other government personnel.

B. Senior Project Manager (PM). The Contractor shall designate an on-site PM who has full authority to act for the Contractor on all matters relating to contract performance. The PM shall provide overall coordination in direct support of matters pertaining to support services performed under this contract and as the principal point of contact for technical issues. The PM shall participate in formal activities, project management reviews, and informal meetings. The PM shall provide support through the management and prioritization of day-to-day Contractor activities, and the preparation of documents to include, but not limited to, briefings, point papers, trip reports, and meeting minutes related to the status of the performance under this contract. The PM shall be able to provide overall supervision for Contractor employees, to include, but not limited to; planning and managing the project professionally, ensuring that work is scheduled properly to obtain maximum use of resources; ensuring that accurate and timely reports are provided; effective supervision to prevent inefficient or wasteful methods in the performance of the labor hour services ordered; ensure cost saving factors and quality controls are used to ensure work is performed as scheduled, and at a fair and reasonable cost.

The Senior PM shall have a minimum of eight years of experience in the areas of program/project management, engineering, logistics, distribution or supply chain management, finance, or business administration/management and a bachelor’s degree in a comparable discipline. In addition, the PM shall:

Demonstrate the ability to carry out established planning, budgeting, and program execution functions for designated projects to ensure program deliverables meet the performance requirements and objectives.

Demonstrate the ability to develop strategies to attain budget, schedule and performance goals.

Hold and Maintain professional certification in Project Management, equal to or comparable to Project Management Professional (PMP) as PM shall be responsible for managing a multitude of varying projects simultaneously.

Demonstrate and possess expertise and experience in Defense Logistics Agency Distribution operations.

Demonstrate excellent communication and facilitation skills.

1.4.2 NON-KEY PERSONNEL

A. The Government has determined that the following labor categories are required to perform the requirements of the contract. Personnel assigned to or utilized by the Contractor in the performance of this contract shall, as a minimum, meet the experience, education, or other background requirements set forth below.

1. Project Manager (PM). The PM shall provide overall coordination in direct support of matters pertaining to SPECIFIC support services for which tasked. The PM shall participate in formal activities, project management reviews, and informal meetings. The PM shall provide support through the management and prioritization of day-to-day task activities, and the preparation of documents to include, but not limited to, briefings, point papers, trip reports, and meeting minutes related to the status of the performance under this contract. The PM shall provide team leadership for Contractor employees assigned to work on specific tasks, to include, but not limited to: planning and managing the project professionally, ensuring that work is scheduled properly to obtain maximum use of resources: ensuring that accurate and timely reports are provided: effective supervision to prevent inefficient or wasteful methods in the performance of the labor hour services ordered: and ensure cost saving factors and quality controls are used to ensure work is performed as scheduled, and at a fair and reasonable cost.

The PM shall have a minimum of eight years of specialized experience or five years of specialized experience and a bachelor’s degree in the area of program/project management, engineering, logistics, distribution or supply chain management, finance, accounting, or business administration/management. In addition, the PM shall demonstrate the ability for carrying out established planning, budgeting, and program execution functions for designated projects to ensure program deliverables meet the performance requirements and objectives; the development of strategies to attain budget, schedule and performance goals for the specific task assigned; possess and demonstrate excellent communication and facilitation skills.

2. Business Systems Analyst II. The Business Systems Analyst II shall perform studies, analyses, and evaluations related to business organizations and processes, such as requirements analysis, feasibility studies, performance assessments, functional modeling, development of procedures, development of functional architectures, and other related managerial and technical areas business process improvement initiatives, cost/benefit analyses, and/or business case analysis

(BCA).

The Business Systems Analyst II shall have a minimum of six years of specialized experience or three years of specialized experience and a bachelor’s degree in a discipline such as computer science, mathematics/statistics, engineering, logistics, finance, or business management/administration. The Analyst shall demonstrate the ability to perform studies, analyses, and evaluations related to business organizations and processes, such as requirements analysis, feasibility studies, performance assessments, functional modeling, development of procedures, development of functional architectures, and other related managerial and technical areas business process improvement initiatives, cost/benefit analyses, and/or business case analysis (BCA).

3. Supply Systems Analyst. The Supply Systems Analyst shall analyze transactions/data to determine problem area; determine the feasibility of consolidating, eliminating, or expanding interrelated supply systems functions; provides the impact of new/proposed changes to the system/regulations; coordinates with functional users to resolve operational and procedural problems; researches functional problem area. The analyst utilizes DSS and other Government-furnished data systems.

The Supply Systems Analyst shall have a minimum of five years’ experience using DSS or equivalent Warehouse Management System (WMS) within the past five years. In addition, the Analyst shall demonstrate knowledge of a broad range of supply program relationships in order to conduct studies, reviews and investigations and demonstrate thorough knowledge of policies and procedures required to manage and control material through the receipt, storage, warehousing, issue, packing, and/or transportation functions.

4. Functional Analyst Jr. The Functional Analyst, in conjunction with the provision of professional support services, conducts analysis to determine and support functional and cross-functional requirements. The Analyst develops and monitors project tasks and schedules and provides management support, research, and technical support to projects and/or programs.

The Functional Analyst Jr. shall have a bachelor’s degree or three years’ experience in analysis of specialized technical data, producing solutions and documentation. In addition, the Analyst shall demonstrate the ability to conduct analysis of complex problems, definition of functional requirements, resource allocation, operations research, modeling and process analysis and design.

5. Functional Analyst Mid-level. The Functional Analyst, in conjunction with the provision of professional support services, conducts analysis to determine and support functional and cross-functional requirements. The Analyst develops and monitors project tasks and schedules and provides management support, research, and technical support to projects and/or programs.

The Functional Analyst Mid-level shall have a bachelor’s degree or four years’ experience in analysis of specialized and/or technical data, producing solutions and documentation. In addition, the Analyst shall demonstrate the ability to conduct analysis of complex problems, definition of functional requirements, resource allocation, operations research, modeling and process analysis and design.

6. Functional Analyst Senior. The Functional Analyst, in conjunction with the provision of professional support services, conducts analysis of complex problems, definition of functional requirements, resource allocation, operations research, modeling and process analysis and design.

Provides high-level management support, supervision, research and technical support to projects and programs. Develops and monitors project tasks and schedules. Manages work of task or project teams.

The Functional Analyst Senior shall have a bachelor’s degree or six years’ experience including, but not limited to, extensive knowledge of analytical techniques, experience in gathering and analyzing data to solve complex problems and/or produce finished reports; e.g., requirements definition, operations research, modeling, threat analysis, training and training development, logistics, procurement, budget and finance and/or risk assessment. The Analyst shall demonstrate the ability to plan and carry out complex projects to completion and an extensive knowledge of subject matter concepts, practices and procedures.

7. Technical Writer/Editor. The Technical Writer/Editor works with internal teams to obtain an in-depth understanding of the product and the documentation requirements. Analyzes existing and potential content, focusing on reuse and single-sourcing opportunities. Creates and maintain the information architecture. Produces high-quality documentation that meets applicable standards and is appropriate for its intended audience. Writes easy-to-understand user interface text, online help and developer guides. Creates tutorials to help end-users use a variety of applications

The Technical Writer/Editor shall have a bachelor’s degree and minimum of three years’ experience in technical writing including writing and editing material for reports, manuals, briefs, specifications, instruction books, users’ manuals, operating manuals. The Technical Writer/Editor shall demonstrate the ability to develop, organize, and edit technical documentation and procedure manuals; demonstrate the ability to organize basic source material, including applicable specifications and accompanying diagrams and drawings; demonstrate experience in organizing material and completing writing assignments according to specified standards regarding order, clarity, conciseness, style and terminology; and demonstrate experience in modifying and augmenting existing documentation and in recommending revisions or changes in scope, format, content, and methods of reproduction or binding.

8. Industrial Engineer. The Industrial Engineer analyzes production processes to reduce waste and improve performance. Reviews production schedules, engineering specifications, process flows, and other information to understand manufacturing and service methods and activities. Develops management control systems to make financial planning and cost analysis more efficient.

Identifies quality control procedures to resolve production problems or minimize costs. Works with management to develop standards for design and production.

The Industrial Engineer shall have a Bachelor’s Degree in Industrial Engineering or comparable engineering discipline and six years’ experience in the engineering field.

9. Logistics Management Specialist/ Logistics Specialist Lead. Collaborates daily with the customer(s) on specific needs and requirements to include overseeing task execution.

The Logistics Management Specialist/ Logistics Specialist Lead shall have a Bachelor’s Degree and six years of program/project management experience in the area of engineering, logistics, supply chain, or business administration/management. The Logistics Management Specialist shall demonstrate the ability to develop technical reports and briefs, papers, drawings, specifications, and procedures and perform expert-level review, analysis and validation of management and service level technical reports and briefs.

10. Graphic Artist/Multimedia Designer. The Graphic Artist/Multimedia Designer (GAMD) will produce a variety of graphic products in support of DLA Distribution Headquarters and its 25 distribution centers and detachments. The GAMD coordinates directly with subject matter experts in, creating original ideas for special effects with computerized paint-box and graphic equipment. Designs and coordinates the publication of projects and promotions using specialized graphic design software, produces and finalizes original logos, illustrations, graphs, charts, and images. Creates, plans, designs and prepares graphic representations to include video special effects and animated computer graphics and photography for a variety of branding and production elements, program promotions and other illustrations. Employs extensive use of computer graphics systems, or comparable state-of-the-art equipment to generate required graphics.

Develops and applies original computer programs to produce electronic 3-dimensional effects and other advanced animation techniques independently. Designs format of documents and publications; works with staff in selecting type font, layout, ink, paper stock, and printing and binding methods. Coordinates the integration of produced graphic elements into edited productions. Works out free details to achieve the desired artistic presentation of the tasks or subjects to be depicted. Selects the best electronic color rendition, computer-generated type fonts and other graphic assignments to assure that the finished product meets color television standards or other projection standards as well as proper contrast ratio balance according to standards and proper contrast ratio balance according to television or other projection greyscale requirements.

Experiments with new methods and ideas to improve quality and quantity of work produced.

Executes many tasks simultaneously and demonstrates ability to work as a team member, as well as independently. Works well with senior officials and action officers in translating requirements into finished work. Creates designs in the most appropriate program(s) using original artwork, photographs and/or computer graphics to achieve the most effective message possible in the shortest time possible.

Task may include:

Develop and lead art/creative direction, composition, and layout of DLA Distribution’s magazine and Commanding General’s newsletters.

Develop art/graphics and create brochures, booklets, posters, briefings to include computer graphics for the Internet and Intranet, multimedia presentations and a variety of related media, and other presentation materials using traditional design techniques and desktop publishing software. Examples include but not limited to:

1. DLA Distribution Command briefings

2. Capabilities briefings/brochures

3. Strategic communications products (briefings, brochures, tabletop displays) for internal/external use

4. Storyboard displays for distribution mission tours

5. Banners communicating DLA and DLA Distribution strategic messaging

6. Various graphic products supporting DLA Distribution’s people/culture programs

7. Materials ISO DLA’s Outreach program led by DLA HQ

8. Materials supporting EEO special emphasis programs

Develop/plan/produce videos in support of DLA Distribution mission (includes creating / building script, designing layout, production, shooting video, editing video, and ensuring 508 compliancy [i.e. close captioning] and streaming videos. Examples include but not limited to:

1. DLA Distribution Command video

2. Capabilities video

3. Commanding General’s strategic messaging videos

The Graphic Artist/Multimedia Designer shall have a Bachelor’s Degree and five (5) years specialized experience utilizing multiple software applications, including, but not limited to Adobe Creative Suite, Corel Draw, Quark Xpress, Freehand, Visio, InDesign, and MS Office Suite. Must be able to take projects from conception or data to final production with minimal supervision in a fast-paced work environment.

1.4.3 PERSONNEL RECRUITMENT AND QUALIFICATIONS

A. The Contractor shall implement a continuing recruiting program such that the Contractor can respond to urgent and phased surge and mobilization requirements. Personnel assigned to or utilized by the Contractor in the performance of this contract shall, as a minimum, meet the experience, educational, or other background requirements set forth in this statement of work and shall be fully capable of performing in an efficient, reliable, and professional manner. If the KO questions the qualifications or competence of any person performing under the contract, the burden of proof that the person is qualified as prescribed herein shall be upon the Contractor.

B. Personnel assigned to or utilized by the Contractor in the performance of this contract shall meet the experience, educational, and other background requirements set forth in this statement of work and shall be fully capable of performing in an efficient, reliable, and professional manner.

C. The Contractor shall not employ any person who is not a citizen of the United States and who does not have the requisite security check as set forth in paragraph 1.5.4 Personnel Clearance.

D. All Contractor personnel shall demonstrate the following knowledge and skills:

1. The ability to read, write, speak, and proficiently communicate using the English language in oral and written communications.

2. The ability to work independently and well with others in a team environment.

3. Possess the experience and proficiency necessary to work with the latest version of government provided MS Office Suite necessary to perform the requirements set forth in this SOW.

1.5 SECURITY

A. The Contractor or any representative of the Contractor entering Department of Defense (DoD) locations to perform contract requirements shall abide by all security regulations and may be subject to security checks. Contractor personnel and property shall be subject to search and seizure upon entering, while on, and upon leaving the DoD locations pursuant to installation regulations.

B. Contractor personnel shall conduct themselves IAW acceptable business decorum at all times. The Contractor shall remove any individual from the site whose continued presence or employment on this contract is deemed by the KO or COR to be contrary to the public interest, deemed to adversely affect health, morale, welfare, or good order and discipline on the installation, or inconsistent with the best interests of national security. IAW USC Title 18, Crimes and Criminal Procedure, Part I, Crimes, Chapter 67, Military and Navy, Section 1382, the Installation Commander has the authority to bar individuals from the host installation.

C. In the event of a strike by Contractor personnel, the Contractor shall be responsible for the cost of any increased security as determined necessary by the Installation Commander.

D. The Contractor and its personnel shall comply with the following security-related regulatory guidance:

• DLAR 4145.11, Safeguarding of DLA Sensitive Inventory Items, Controlled Substances, and Pilferable Items of Supply

• DLAI 6304, Information Security Program

• DLA Information Security Handbook

• DLAI 5205.02, Operations Security (OPSEC) Program

• DLA 4306, Physical Security Guidebook

• DoDM 5200.01, Information Security Program

• DoD 5200.2-R, Personnel Security Program

• DoD 5200.8-R, Physical Security Program

• DoD 5205.02-M, DoD Operational Security (OPSEC) Program Manual

• DoD 5220.22-M, National Industrial Security Program Operating Manual (NISPOM)

• DoD 5220.22-R, Industrial Security Regulation

• DoD 2000.12, DoD Antiterrorism Program

• DoD 2000.16, DoD Antiterrorism Standards

• DoD O-2000.12-H, DoD Antiterrorism Handbook

• DoD 5220.22-S, COMSEC Supplemental to Industrial Security Manual for Safeguarding

• Classified Information

• DoDI 5240.6, Counterintelligence (CI) Awareness and Briefing Program

E. The Contractor shall report any security violations to the KO or COR within one (1) hour of discovery. A security violation is any knowing, willful, or negligent action that could reasonably be expected to result in an unauthorized disclosure of classified information; to include a loss or gain of classified material.

1.5.1 PHYSICAL SECURITY

A. Compliant with DoD and DLA regulatory guidance, the Contractor shall ensure the physical security of all Government property to assure that any accountable inventory or information in this contract is secured and protected against theft, sabotage or other acts constituting illegal destruction.

1.5.2 REPORTING OF CRIMINAL VIOLATIONS

A. The Contractor shall report to the KO or COR any suspected, alleged, or actual criminal incidents IAW DLAI 5105, Reporting of Criminal Incidents.

1.5.3 AUTHORIZED VISITOR CONTROL

A. Authorized visitors on official business related to the contract shall obtain approval from the KO or COR for entrance to the host installation. The Contractor shall submit data necessary for the KO or COR to complete a DLA Form 1818, “Visitor Request Form” at least one (1) week in advance for all planned off-base visitors and at least 24 hours in advance for all unscheduled visitors.

B. The Contractor shall not allow visits from foreign nationals to the host installation without written approval from the KO or COR. A foreign national is defined as a person who is not a citizen or national of the United States. If approval is obtained, the Contractor shall follow the instructions for coordinating the visit IAW DLAI 4303, Foreign Visits and Disclosure Program.

1.5.4 PERSONNEL CLEARANCE

A. The Homeland Security Presidential Directive 12 (HSPD-12) dated 27 August 2004 has established criteria for Contractors who require a Common Access Card (CAC) for either physical access to an installation or access to government information technology (IT) systems. The Government requires Personnel Security Investigations (PSI) to establish that applicants or incumbents either employed by the Government or working for the Government under contract are suitable for the job and are eligible for a public trust or sensitive position. Upon favorable review and initiation of the PSI, Contractor personnel may be granted temporary access pending final adjudication of the PSI. The Contractor shall request personnel clearances IAW DLAD Clause 52.204-9000, Contractor Personnel Security. A National Agency Check with Written Inquiry (NACI) is the investigation completed on a Contractor employee when the person begins employment under a federal government contract. It is not a security clearance. The NACI addresses the past five year of a Contractor employee’s life. If the employee is placed in a position with a higher level of trust, a different level of investigation will apply.

B. The Contractor shall follow the following procedures for obtaining a NACI:

1. Each Contractor employee shall complete a SF 85, Questionnaire for Non-Sensitive Positions, using the Electronic Questionnaire for National Security Positions (e-QIP) located on the Office of Personnel Management (OPM) website, http://www.opm.gov/e-qip/.

2. The Contractor shall submit a hardcopy of the form with the employee’s original signature/date and two fingerprint cards (FBI Form FD 258) to the KO or designee who will forward them to the DLA Intelligence New Cumberland Security Office.

3. The SF 85 and fingerprint cards are submitted with the Contractor Investigative Request (CIR) annotating the appropriate designation and a DD Form 2875 (see paragraph C-1.4.9, Information System Security).

C. For access to classified information or material, the Contractor will possess the appropriate Facility Clearance and will be required to provide appropriate background investigation for all personnel requiring access to classified information or material. All contractor employees who will have access to classified information or material shall have the appropriate favorably adjudicated background investigation and/or security clearance as required by DoD 5220.22-R, Industrial Security Regulation, Chapter 2, Clearance Procedures, paragraph C-2.3.2, Security Clearances for Personnel;

and DoD 5200.22-M, NISPOM, Chapter 2, Security Clearances, prior to full performance of contract requirements and/or handling classified information/material. Further information about obtaining a Facility Clearance is available at the Defense Security Service website (http://www.dss.mil/isp/fac_clear/fac_clear_check.html). The contractor must possess a Facility Clearance to process its employees for Personnel Security Clearances.

D. All Contractor employees issued a security clearance under this contract shall complete a SF 312 “Nondisclosure Agreement” and DLA Form 1834 “DLA Security Brief/Debrief Certificate” and receive a briefing from the Contractor Facility Security Officer (FSO) or designee prior to starting work on the contract and/or handling classified information/material. The Contractor shall direct any employee having a security clearance who ends employment with the Contractor to the FSO or designee to receive a debriefing and sign the DLA Form 1834. A copy of all briefing and/or debriefing forms for contractor employees will be provided to the KO or designee.

E. All Contractor personnel authorized unescorted access to Arms, Ammunition, & Explosives (AA&E), to include operating a vehicle transporting Category I and II AA&E (intra-depot only), shall be subject to the applicable investigation stated in DoD 5100.76-M, Physical Security of Sensitive Conventional Arms, Ammunition and Explosives (AA&E), Chapter 2, paragraphs C2.1.5 and C2.1.7.

F. Not later than 15 calendar days prior to contract full performance start date, the Contractor shall provide the KO or designee a roster of all personnel, to include those requiring access to restricted or controlled access areas. The roster shall include each employee’s full name, Social Security number, identification card number (if assigned), branch or section (if applicable), and security clearance (level of clearance and last investigation date, if applicable). The Contractor shall provide additions to rosters and an updated roster to the KO or designee at least five working days prior to the date of required access. The Contractor shall make all modifications to the rosters and provide an update to the KO or designee within 12 hours for employees whose employment has been terminated and for employees who no longer require access to restricted or controlled access areas.

1.5.5 DoD COMMON ACCESS CARD (CAC)/IDENTIFICATION BADGE (ID BADGE)

A. Performance under this contract may require the contractor to obtain a Common Access Card (CAC).

If CACs are issued under this contract, the contractor shall complete and comply with the steps to obtain, control, and turn-in Government-issued CACs, as well as establish procedures to control and account for contractor CACs at all times. Detailed instructions and guidance is provided at Exhibit 1:

Common Access Card (CAC) Procedures.

1.5.6 VEHICLE REGISTRATION

A. The Contractor shall ensure that Contractor employee vehicles to be driven on the host installation, to include motorcycles are in conformance with local regulations as long as employed by the Contractor.

The Government will not permit access to the host installation without proper vehicle identification and registration. Contractor employees shall maintain current registration and proof of insurance on all privately-owned vehicles (POVs) brought on the host installation.

1.5.7 PARKING AND TRAFFIC CONTROL

A. The Contractor and its employees shall abide by host installation parking regulations. All vehicles shall be parked in designated parking areas only. The Contractor and its employees shall conform to Federal, State and host driving regulations.

1.5.8 INFORMATION SYSTEM SECURITY

A. Upon favorable review and initiation of the PSI to establish the suitability of an employee for the job and the approval for temporary AIS access pending final adjudication, but not less than fourteen (14) working days prior to the employee’s start date, the Contractor shall request Information Technology (IT) eligibility for an employee requiring access and passwords to the government-furnished data systems. All positions involving computer activities require a minimum IT III category eligibility.

The Contractor shall submit a Contractor Investigative Request (CIR) for temporary IT III eligibility, with final IT III eligibility contingent upon receiving a favorably adjudicated NACI (see paragraph C- 1.5.4, Personnel Clearance).

B. All Contractor personnel provided with access to government-furnished computers and systems shall observe local AIS security policies and procedures as provided by the KO or COR. The Contractor shall notify the KO or COR within twelve (12) hours when, for reasons of personnel resignation, reassignment, termination, or completion of portions of the contract, Contractor personnel no longer require access to government systems.

C. The Contractor shall observe all copyright agreements. In the interest of protecting Government systems from computer viruses, the Contractor shall not use public domain software nor shall Contractor personnel download software from public bulletin boards or Internet websites. The Contractor shall use only commercial off-the-shelf (COTS), Contractor-developed, or government-furnished software in performance of the contract requirements. Should the introduction of a computer virus or malicious destruction of computer software, stored information, or hardware result from the use of public domain software or from software taken from a public bulletin board or Internet website, the Contractor shall be required to repair the damage and incur all costs at no expense to the Government and without impact on delivery schedules.

1.5.9 CONTACT OF A SUSPICIOUS NATURE

A. Contractor personnel who have been contacted under suspicious circumstances shall report that contact immediately, either verbally or in writing, to their supervisor who shall report it within two hours to the KO or COR for action. Key contacts for reporting purposes are defined as:

1. Contact with an individual (regardless of nationality) that suggests to the Contractor employee that an intelligence gathering or terrorist organization may have targeted him or her for possible intelligence exploitation.

2. A request by anyone (regardless of nationality) for illegal or unauthorized access to classified or unclassified sensitive information.

3. Contact with a known or suspected intelligence officer from any country.

4. Contact with a foreign diplomatic establishment, whether in the U.S. or abroad, for personal or official reasons. Certain Contractor personnel in positions designated as “sensitive” by the Government may also be required to inform their chain of command in advance of the nature and reason for contacting a foreign diplomatic establishment or travel to countries on the State Department list whose interests’ may be adverse to the United States.

B. Additionally, Contractor personnel who have information about activities pertaining to espionage, terrorism, unauthorized technology transfer, sabotage, sedition, subversion, spying, treason, unauthorized release of classified or unclassified controlled information, or unauthorized intrusions into automated information systems shall report that information immediately to the KO or COR for action.

1.5.10 SAFEGUARD INFORMATION

A. The Contractor shall not allow access or disclosure of classified information or information regarding the operations of DLA to any government agency, non-government agency, or individual unless specifically authorized by the KO or COR. The Contractor shall provide documents and files requested by such parties to the KO or COR within one (1) hour of receipt of the authorized request.

All files are the property of the Government and the Contractor shall turn all files over to the KO or COR at the completion or termination of this contract.

B. The Contractor may be required to access data and information that is proprietary to a government agency or contractor or that is of such nature that its dissemination and use other than as specified in this contract would be adverse to the interests of the Government or others. The Contractor and its personnel shall not divulge or release data or information developed or obtained under performance of this contract except to government personnel who are authorized to receive the information or upon written approval of the KO or COR. The Contractor shall not use, disclose, or reproduce proprietary data that bears a restrictive legend other than as specified in this contract.

C. Disclosure of information regarding operations and services of DLA to persons not entitled to receive it, or failure to safeguard any classified information that may come into the Contractor’s control in connection with work under this contract, may subject the Contractor, its agent, or its employees to criminal liability under USC Title 18, Crimes and Criminal Procedure, Part I, Crimes, Chapter 37, Espionage and Censorship, Sections 793, Gathering, Transmitting or Losing Defense Information, and Section 798, Disclosure of Classified Information. Neither the Contractor nor its employees shall disclose or cause to be disseminated any information concerning the operations of the activity which could result in, or increase the likelihood of, the possibility of a breach of DLA’s security or interrupt the continuity of DLA’s operation.

1.5.11 POTENTIAL OPERATIONAL CONSTRAINTS

A. Force Protection Conditions (FPCONs) may affect access to the host installations. The FPCON is established by the host installation or higher national command authorities, and the Installation Commander is responsible for implementing the proper response to progressive levels of terrorist threats. FPCONs are normally displayed at most entrance gates, building entrances and office entrances. The Contractor shall adhere to and operate IAW any restrictions imposed as a result of a FPCON. Measures implemented under the various levels of terrorist threat may impact the Contractor’s normal operational approach. The Contractor shall ensure that project management support services are sustained during heightened security measures.

1.6 REMOVAL OF CONTRACTOR PERSONNEL

A. The Government retains the right to request the removal of Contractor personnel whose performance and/or actions, while assigned to this contract, negatively impact the mission of DLA operations. The Contractor will be immediately removed from the work environment, pending a final decision. The KO will clearly document the reason for removal. When and if such removal occurs, the Contractor shall within three working days assign qualified personnel to fill any vacancy(ies) thus created.

1.7 ENVIRONMENTAL, SAFETY, AND OCCUPATIONAL HEALTH (ESOH)

A. The Contractor shall formulate and maintain a written safety and health plan and make available to the Government upon request within 30 days of award. The written plan shall include the details of the Contractor’s responsibilities, method of program implementation, and how hazards and deficiencies shall be identified and corrected. It shall detail Contractor personnel responsibilities for:

protection of Government property and safety of others, personnel responsibilities for reporting all mishaps, and establish procedures for reporting to correcting unsafe conditions, hazards, or practices.

The Contractor shall have a central POC for safety and health related issues. The POC shall be identified in writing to the KO or COR.

B. The Contractor shall ensure employees have safety education when engaged in activities involving Government facilities, personnel, or equipment.

C. The Contractor shall notify the KO or COR immediately after the occurrence of all accidents and incidents resulting in either personal injury, loss of life, impact to the environment or property damage to a government facility or equipment. The Contractor shall submit a completed copy of DLA Form 1591 and supplemental information within four (4) working days of the accident or incidents.

D. The Contractor shall require their personnel to wear personal protection equipment (PPE) (i.e. safety shoes or safety boots, hearing protection, eye protection, gloves, safety harnesses) when required during the performance of this contract in accordance with OSHA standards.

E. The Contractor shall comply with all Federal, State, DLA, and local environmental, safety, and health laws and regulations.

1.8 DOCUMENTATION AND RECORDS

A. All documentation, records, and schedules produced by the Contractor in performance of this contract are the property of the Government and shall remain so upon termination or completion of the contract. The Contractor shall keep these items current. Documentation, records, and schedules shall be turned over to the Government upon termination or completion of the contract. All documentation, records, and schedules are subject to the Freedom of Information Act and Privacy Act.

1.9 PREPAREDNESS EXERCISES

A. The Contractor shall participate in emergency and recall notification and personnel accountability exercises. The Contractor shall establish emergency notification and recall and personnel accountability procedures IAW DoDI 3001.02, Personnel Accountability in Conjunction with Natural or Manmade Disasters, and test those procedures twice a year when directed by the KO or COR.

During the exercise, the Contractor shall determine the status and whereabouts of assigned personnel, report the status of each Contractor employee to the KO or COR within established timelines, and continue to report periodic status until further direction by the KO or COR. The Contractor shall follow their personnel accountability procedures in the event of a real emergency as directed by the KO or COR.

1.10 QUALITY CONTROL PLAN (QCP)

A. DLA is committed to a highly interactive relationship between quality control by the Contractor and quality assurance by the government recipient of services. This relationship shall be achieved through a Prevention Based Quality System dedicated to ensuring the best possible products and services to the end user of DLA services. The Contractor shall provide a QCP compliant with FAR 52.246-4(b), “Inspection of Services-Fixed Price”.

B. The Contractor shall develop a detailed QCP that specifically addresses methods for meeting performance standards, customer requirements, and complying with applicable regulations. The purpose of the plan is to provide the quality control and customer satisfaction methodology, processes, techniques, and tools that will result in meeting or exceeding the performance requirements for quality and timeliness. The Contractor shall delineate in the QCP a quality control program that is prevention based and an approach to customer satisfaction that is proactive.

C. The Contractor shall develop the QCP to: (1) encourage Contractor innovation and flexibility to achieve the benefits of continuous improvement; (2) build and maintain cooperative relationships between the Contractor and KO, COR, and DLA; and (3) specify the Contractor’s responsibility for management and quality control actions to meet the terms of the contract. Within 24 hours of completion of QC inspections, the Contractor shall provide to the KO or COR all reports as a result of the Contractor’s quality control efforts as well as any summary information used to track quality control and customer satisfaction, including any charts, or graphs indicating trends.

D. The QCP of the successful offeror will be incorporated into and become part of this contract after appropriate revisions are incorporated as required by the KO or COR.