Rev-ATTACHMENT_02_-_SOW_(12_Sept_17).docx

ATTACHMENT 2 STATEMENT OF WORK (SOW)

Rev: 9/12/2017

DIGITAL SIGNAGE

DLA INSTALLATION SUPPORT AT SAN JOAQUIN CA

SECTION 1 INTRODUCTION

A. The Defense Logistics Agency (DLA) is a United States (U.S.) Department of Defense (DoD) agency that provides worldwide logistics support for the missions of the Military Departments and the Unified Combatant Commands under conditions of peace and war.

B. DLA Installation Support at San Joaquin CA has a requirement to provide a new digital signage system for DLA Distribution San Joaquin CA. This messaging system will allow DLA Distribution San Joaquin CA’s management to keep the local personnel informed with real time media at various locations on the Installation.

SECTION 2 GENERAL CONDITIONS AND REQUIREMENTS

A. This Section provides general information relating to the conditions of operation and general requirements relating to the Digital Signage (IT) system.

2.1 SCOPE OF WORK

A. The Contractor shall provide all personnel, equipment, supplies, transportation, tools, materials, supervision, and other items/services necessary to provide Digital Signage (IT) system.

B. The digital signage messaging system will consist of a content management server, forty-five (45) television monitors (strategically positioned throughout installation), required licenses, warranties, and installation. Additionally, this requirement includes hardware and software content management equipment to integrate and manage the message contents to the display monitors.

2.2 GENERAL OPERATING CONDITIONS

A. This Section provides general information relating to the conditions of operation and general requirements relating to the Digital Signage (IT) system requirement.

2.2.1 PLACE OF PERFORMANCE

A. The application will be hosted on server equipment at DLA Distribution San Joaquin CA.

2.2.2 PERIOD OF PERFORMANCE

A. The Contractor shall complete all work within 90 calendar days after contract award.

2.2.3 HOURS OF OPERATION

A. All work shall be accomplished during normal working hours Mon.-Fri. 0700 to 1530.

2.3 ACCESS TO THE INSTALLATION

A. The hours of operation are Monday through Friday, 0700-1530, excluding Federal Holidays. Contractor personnel shall be on site during the normal hours of operation.

B. Force Protection Conditions (FPCONs) may affect access to installations. The FPCON is established by the host installation or higher national command authorities, and the Installation Commander is responsible for implementing the proper response to progressive levels of terrorist threats. FPCONs are normally displayed at most entrance gates, building entrances and office entrances. The Contractor shall adhere to and operate IAW any restrictions imposed as a result of a FPCON. Measures implemented under the various levels of terrorist threat may impact the Contractor's normal operational approach to services. The Contractor shall ensure that services are sustained during heightened security measures.

C. Due to changing traffic requirements brought on by construction, changing missions, and security concerns within the installation, access to the installation is subject to change, sometimes with little or no warning. Inbound and outbound traffic restrictions exist.

SECTION 3 DEFINITIONS AND ACRONYMS

3.1 DOD DICTIONARY

A. The DoD Dictionary of definitions and terms is available on the Internet at: http://www.dtic.mil/doctrine/dod_dictionary/.

SECTION 4 GOVERNMENT SUPPORT SERVICES

A. The Government will be responsible for all LAN switches, Ethernet, Network installation and electrical outlets for all equipment.

SECTION 5 CONTRACTOR-FURNISHED EQUIPMENT, MATERIAL, SUPPORT SERVICES AND TRAINING

5.1 GENERAL INFORMATION

A. The Contractor shall provide Windows based control software for the monitor displays. DLA Distribution San Joaquin CA is currently operating Windows 10.

B. The Contractor shall be responsible for shipping, storing, installing, and configuring of all equipment.

C. The Contactor shall coordinate with the Government for server connection prior to complete of hardware setup and start software integration when the network server is accessible.

D. The Contractor shall provide all server hardware components as 120/277V compatible.

E. The Contractor shall test, inspect, and verify that each digital signage and the entire system are operational upon completion of each warehouse installation.

ATTACHMENT 2 STATEMENT OF WORK (SOW)

SECTION 6 MONITORS AND HARDWARE/SOFTWARE REQUIREMENTS

6.1 MONITOR REQUIREMENTS

The Contractor shall provide and install a variety of Television (TV) monitor sizes at various locations listed on ATTACHMENTS 3 & 45 Digital Signage Locations ATTACHMENT 4: Signage Locations Map and . The monitor sizes are approximate.

1. Eleven (11) of the 70 inch

2. Nine (9) of the 55 inch

3. Twenty-five (25) of the 42 inch

All TV monitors shall have the following features:

· A full HD commercial signage display with embedded Quad Core SoC (System-on-Chip) processor for quick access to content and smooth playback; a WebOS 3.0 platform allows to build apps and construct customized signage; and build-in Wi-Fi to conveniently manage display content.

· Be able to support various network-based protocols like RTSP (Real-Time Streaming Protocol)/RTP (Real-Time Transport Protocol), MMS (Microsoft Media Server), HLS (http Live Streaming), and MPEG-2 TS.

· Available in flat screen LED display with 1,080p (full HD) resolution, 450 cd/m² brightness, and available build in power of 120v, 50/60 Hz.

· Operable temperature ranging from 0ºC to 40ºC with humidity of 10% to 80%.

· Embedded with Temperature Sensor, Auto Brightness Sensor, Tile Mode, DPM select, DPM wake up, Energy Saving, Smart Energy, File Play with USB, PIP/PBP (2), Internal Memory (8 GB), USB cloning, Easy Brightness Control, Holiday schedule, Limited Mode, Wake on LAN, Failover, Mirroring, BEACON, and Embedded Template.

· Compatible with OPS Media Player and External Media Player Attachable MP500/MP700; and SuperSign W/Lite and SuperSign C software.

· Fabricated with dust and humidity protection against dust, iron powder, humidity, and other warehouse conditions.

· Accessible with orientation detachable for installation in landscape or portrait mode.

· Signage displays shall be mounted on swivel TV mounts.

· Signage displays shall be connected to existing electrical power outlets with installation of wire channels to cover the power cords.

· Signage display shall have a 3-year manufacture warranty.

· The approved manufacture for the monitor display shall be equivalent (brand name or equal) to LG SM5KC Series.

· All new television equipment components shall be 120/277V compatible.

6.2 HARDWARE AND SOFTWARE REQUIREMENTS

6.2.1 DIGITAL SIGNAGE REQUIREMENTS AND SPECIFICATIONS:

A. DISPLAY PERFORMANCE

1. The LED display software shall present messages that are continuous, uniform, and unbroken in appearance.

2. The LED display software shall be capable of producing over 280 trillion shades of color.

3. The display software shall be able to display messages composed of any combination of alphanumeric text, punctuation symbols, graphic images, and pre-canned video files.

4. The display software and control software provided for this contract shall have the capability of displaying image and video files that can be formatted to fit any size of LED display by either cropping or resizing the original image.

5. Video and message files shall have flawless playback capability.

B. CONTROL SOFTWARE

1. General Software Features:

a. The control software for the displays and management shall be Windows based.

i. Windows 10 or Higher

ii. Server 2012 or Higher

b. Software shall have the ability to automatically detect and configure displays within a local area network.

c. Software shall provide features for creating, editing, scheduling, publishing, and deleting presentations.

d. Software shall have the ability to live stream.

e. Software shall include password protection capability and assign each user specific rights. Sites will have a primary and alternate administrative user with same permissions.

f. Software shall manage presentations and schedules on displays.

g. Software shall have the ability to create dynamic data fields in presentations to display dynamic content (time, date, temperature, and Real Time Data).

h. Software shall allow access to an on-line media kit or library of content allowing the user to download pre-created content (e.g., animations) for any size of display. User shall be able to select specific content from a pre-defined list or library with ability to download all or updated content from a vendor provided repository.

i. Content updates must be capable of being done on a computer on a network.

2. Messaging

a. Software shall have the ability to create and edit presentations with ease in a graphical representation of the display.

b. Software shall have the ability to preview entire presentations or schedules before being displayed.

c. The presentation hardware shall have the ability to store approximately 4 GB of display content.

d. Presentations can be varied by 0.1 second intervals with variable zoning restrictions applied to individual frames.

e. Presentations shall run in a continuous playlist.

f. The software shall have the ability to schedule up to 200 presentations in a single schedule.

g. Software shall use visual effects in presentations for entry frame transitions.

h. Software shall have the ability to schedule presentations to run and stop by defining a starting time/date and an ending time/date.

i. The contents of a text box shall be capable of being left, center or right justified horizontally.

j. Text shall have several possible display modes, including outline, drop shadow, bold, italic, and underline.

k. Software shall have the ability to copy and paste text from most Windows applications.

l. Software shall have the ability to import images in JPG, JPEG, AVI, GIF, PNG, BMP, MOV, WMP, and MPG file formats.

m. Presentations may be retrieved from the display for editing.

n. Presentations shall consist of a series of layouts, each containing a set of elements.

o. Each layout may have an image in the background with the ability to overlay text, graphics, and video elements.

p. Windows may be placed free form at any location within the frame.

q. Windows may be overlapped.

r. Text windows have a transparent background.

3. Display of Alphanumeric Text

a. For presentation creation, the software shall be supplied with a minimum of five (5) ASCII English alphanumeric character font sets.

b. Each font shall include the following characters at a minimum:

i. The letters “A” through “Z” in both upper and lower case

ii. Decimal digits “0” through “9

iii. A blank or space character

iv. Punctuation marks: . , ! ? - ‘ ’ “ ”

v. Other characters, such as: # & * + / ( ) [ ] < >

vi. Interface to a full character map.

c. Font files shall include data that provides inter-character spacing and inter-paragraph spacing.

4. Time, Date, Temperature, and RTD Fields

a. The software shall have the ability to display time and date in common standard and military formats within a presentation.

b. The software shall be able to program the controller to automatically adjust time zone offsets by:

i. Automatically synchronizing with PC time.

ii. Setting controller by current location based on GMT.

c. The software shall have the ability to accurately display local temperature from an installed temperature sensor in both Fahrenheit and Celsius.

d. A feature will be included to calibrate the temperature sensor up or down in the range +/- 9°C (+/- 16° F).

5. Display Communication and Protocol

All communications between the display control software and display(s) shall be accomplished using a protocol meeting the following specifications:

a. Communications shall include multi-layer protocol consisting of data-link and application layers at a minimum.

b. The data-link protocol will use a check summing technique to guarantee packet integrity. Packets must be discarded if the packet’s check sum is not valid.

c. Each display on the network will be assigned a unique IP address.

d. Each display must respond to every packet addressed to it, except in the case of broadcast addressing. Displays must never initiate communication on the network. Each response will indicate the success or failure of the display to act upon the received packet.

e. A software address may be assigned to each display. The address will override the physical address.

f. Broadcast addressing will allow multiple displays to receive a single packet.

g. Hosting on a separate internal network with other industrial control systems will be desirable.

h. Secure internal WIFI network is also desirable.

6. Diagnostics and Status Information

The software shall be capable of displaying operational status of each display. This shall minimally include the following information:

a. Display Name – Name of the display as entered by the operator.

b. Address – An identification number associated with a specific sign by which the software locates the sign to establish communications.

c. Communications Status – Pictorially represented as “Normal” or “Failed”.

d. Current Message – As {name of message being displayed} or “Blank”.

e. Time and Date – As running on the display.

f. Last Reset – Date and time of last communications with sign.

g. Available Memory – Pictorially and numerically represented memory available in the LED controller.

h. Brightness – The intensity control of the LEDs at which the display is currently operating, set as “Automatic” or “Manual”.

i. Firmware Version – Current firmware version of the LED controller.

j. Schedule Status – Indicates if a schedule is active at the display.

6.2.12 BRAND NAME OR EQUAL CHARACTERISTICS OF THE HARDWARE AND SOFTWARE APPLICATIONS SHALL INCLUDE, BUT ARE NOT LIMITED TO:

A. VISIX AXIS-TV-PTO (1 Each) – Content Manager Professional Software (Brand Name Only). This software can support up to 50 media players or room signs (hardware not included).

B. VISIX AXIS-TV-SMP (1 Each) – Professional Software Maintenance Agreement (SMA) for professional content manager for one year (Brand Name Only). This includes free software updates, access to software, technical support and all other costs associated with parts, labor and travel during the warranty period. Also includes free premium weather subscriptions for current conditions and 5- day forecast powered by AccuWeather.

C. VISIX AXIS-TV-ANI (1 Each) – Alert Notification Module Allows Axis TV professional system to be triggered by third-party systems to display alert content. Supports Common Alerting Protocol (CAP), web services and email polling. Axis TV can trigger alerts manually 9in the software UI), by email, or by a CAP message. The CAP message can be in XML format on an HTTP page that the server will poll, or it can be sent directly to a listener on the Axis TV server. Some of the providers Axis TV Alerter works with include Blackboard Connect, E2Campus, and Rave, but they can also work with any alert provider that can produce a CAP 1.2 output.

D. VISIX AXIS-TV-ADS (1 Each) – Active Directory Support (User Authentication) This option adds support for user authentication through Active Directory to an Axis TV Professional Content Manager.

E. VISIX AXIS-TV-CPA (45 Each) – Axis TV Channel Player (Mini Form Factor). Provides one channel of computer video output (DVI, HDMI, or VGA). Supports 4:3, 9:16, and 16:9 resolutions. Configured on Windows 10 Embedded with Adobe Flash license included. Perpetual license, 2-year hardware warranty. Dimensions – 9”w x 8.1”d x 1.3”h.

F. VISIX AXIS-TV-SMX (45 Each) – Service Agreement for Channel Players. Software Maintenance Agreement (SMA) for Axis TV Channel Players, per channel for one year. Includes free software updates and access to software technical support. Also includes free premium weather subscriptions for current conditions and 5-day forecast powered by AccuWeather.

G. VISIX AXIS-TV-WRF (45 Each) – Extended Hardware Warranty (Mini Player). This extends the VISIX Limited Hardware Depot Warranty from 2 years to 5 years per unit. The warranty also includes a 1 year “advance replacement” component. The Contractor shall incur all other costs associated with parts, labor and travel during the warranty period.

H. VISIX AXIS-TRD (1 Each) - Web-based Training. The Visix Training Series includes unlimited access to six web-based, instructor-led classes for a period of 12 months; one 2-hour custom class designed to answer specific questions and training needs; e-mail and telephone training follow-up and support; and a library of step-by-step training guides accessible through the web-based training portal.

I. VISIX Installation (1 Each) – On-site Visix Installation and Configuration services.

This list is not intended to be a comprehensive list; therefore, the Contractor shall be responsible for a complete and functional system equivalent to these salient characteristics.

6.3 DOD IT SECURITY AND COMPLIANCE REQUIREMENTS

A. The Content Management Server shall be compliant with Defense Information Systems Agency (DISA) Security Technical Implementation Guides (STIG) and U.S. Cyber Command (CYBERCOM) mandates. Links to some compliance information includes, but is not limited to the following:

· Information Assurance Standards (http://iase.disa.mil/)

· DISA STIG Guidelines (https://iase.disa.mil/policy-guidance/Pages/index.aspx)

· DoD Common Criteria (http://iase.disa.mil/common/index.html)

· Common Criteria Certified Products (http://www.comoncriteriaportal.org/products/)

· Policy & Guidance (http://iase.disa.mil/policy-guidance/index.html)

· Acquisition Policy (http://iase.disa.mil/policy-guidance/index.html#Acquisition)

6.4 SECTION 508 PRODUCT REQUIREMENTS

A. Requirements for accessibility based on Section 508 of the Rehabilitation Act of 1973 (29 U.S.C. 794d) are determined to be relevant for the following program need: "Application/Operating System Software."

Technical standards from 36 CFR part 1194 Subpart B have been determined to apply to this acquisition. Solicitation respondents must describe how their proposed Electronic and Information Technology (EIT) deliverables meet at least those technical provisions identified as applicable in the attached Government Product/Service Accessibility Template (GPAT). Review the attachment to the SOW Software-Application-GPAT, to review the applicable provisions.

Functional performance criteria from 36 CFR part 1194 Subpart C have been determined to apply to this acquisition. Solicitation respondents must describe how their proposed Electronic and Information Technology (EIT) deliverables meet at least those functional performance criteria identified as applicable in the attached Government Product/Service Accessibility Template (GPAT).

Information, documentation, and support requirements from 36 CFR part 1194 Subpart D have been determined to apply to this acquisition. Solicitation respondents must describe how the information, documentation, and support proposed for Electronic and Information Technology (EIT) deliverables meet at least those information, documentation, and support requirements identified as applicable in the attached Government Product/Service Accessibility Template (GPAT).

Offeror is required to complete and submit the Section 508, Government Product Accessibility Template for Software Development Services (Attachment 6) with the quote. (Jada)

7.0 WARRANTY

A. Contractor shall provide a one-year warranty for replacement of defective components and equipment including labor and materials.

8.0 CONTRACTOR MANPOWER REPORTING

A. The Contractor shall report all contractor labor hours (including subcontractor labor hours) required for performance of services under this contract for the DLA via a secure data collection site. The contractor is required to fill in all required data fields using the following web address: HYPERLINK "http://www.ecmra.mil/" \h http://www.ecmra.mil. Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year. Contractors may direct questions to the help desk at HYPERLINK "http://www.ecmra.mil/" \h http://www.ecmra.mil.

98.0 DOCUMENTATION AND MANUALS

A. The Contractor shall provide all user/operator manuals, and warranty documentation, for all hardware and software.

109.0 CERTIFICATION AND ACCEPTANCE

A. The COR is designated as the point of final inspection and acceptance by the Government of all items and services required by the contract.

END OF STATEMENT OF WORK