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FUELS MANAGEMENT SERVICES Federal contract opportunity
Solicitation number
sp0600-11-r-0502
Issued by
Defense Logistics Agency Energy

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Draft PWs for AETC Vance AFB OK

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SP0600-11-R-0502 Page 1 of 41

PERFORMANCE WORK STATEMENT (PWS)

FOR

FUELS MANAGEMENT

VANCE AFB

SP0600-11-R-0502 Page 2 of 41

TABLE OF CONTENTS

SECTION 1: DESCRIPTION OF SERVICES Page

FUELS MANAGEMENT 4

ADMINISTRATIVE 5

SECTION 2: SERVICE DELIVERY SUMMARY

SERVICE DELIVERY SUMMARY 6

SERVICE DELIVERY SUMMARY TABLE 7

SECTION 3: GOVERNMENT FURNISHED PROPERTY AND

SERVICES

GENERAL 8

SERVICES TO BE PROVIDED BY THE GOVERNMENT 9

SECTION 4: GENERAL INFORMATION

SCOPE OF WORK 11

PERSONNEL 11

SERVICE PROVIDER EMPLOYEES 11

EMPLOYEE TRAINING 12

SERVICE PROVIDER CONTINGENCY PLAN 13

QUALITY CONTROL 14

QUALITY ASSURANCE 14

VISITOR GROUP SECURITY AGREEMENT 14

HOURS OF OPERATION 18

OTHER REQUIREMENTS 18

EMERGENCY SITUATIONS 19

CONTINGENCIES 19

CONSERVATION OF UTILITIES 19

ENVIRONMENTAL REQUIREMENTS 19

SAFETY 23

DOCUMENTATION AND RECORDS 24

SERVICE DURING LABOR STRIKES 24

PHASE-IN/OUT PLAN 25

SP0600-11-R-0502 Page 3 of 41

APPENDIX A: GOVERNMENT FURNISHED FACILITIES/EQUIPMENT

APPENDIX B: APPLICABLE PUBLICATIONS AND FORMS

APPENDIX C: WORKLOAD ESTIMATES

APPENDIX D: MAP AND WORK AREA LAYOUTS

APPENDIX E: FP PRODUCTS

APPENDIX F: SERVICING PRIORITIES

APPENDIX G: PERFORMANCE OF SERVICE DURING CRISIS

DECLARED BY THE NATIONAL COMMAND

AUTHORITY OR OVERSEAS COMBATANT

COMMANDER

SP0600-11-R-0502 Page 4 of 41

SECTION 1

DESCRIPTION OF SERVICES

1. FUELS MANAGEMENT. The Service Provider (SP) shall:

1.1. Provide all personnel, equipment, tools, materials, supplies, supervision, and all other items and services not listed in Appendix A, Government Furnished Facilities and Equipment, necessary to manage the requisition, receipt, storage, issue, handling, quality control and accounting of petroleum products and liquid oxygen (LOX) at Vance AFB (VAFB) and Kegelman Auxiliary Airfield.

1.2. Provide a fully qualified Terminal Manager (TM) single point of contact for coordinating, controlling, and directing fuel and cryogenic operations to ensure all customer requirements are fulfilled.

1.3. Order, receive, store, issue, and handle fuel and cryogenic products in a manner that is safe, secure and in compliance with directives. Maintain sufficient product inventories to meet daily demand requirements and minimum levels required in the Inventory Management Plan (IMP).

1.4. Determine operating fuel gains and losses. Any abnormal or out of tolerance gains and losses experienced shall be investigated, documented, reported and corrective action taken in accordance with applicable directives.

1.5. Operate the government self-service automated service station to provide 24 hours a day seven days a week support of unleaded gasoline and diesel fuels. Manually operate the service station should the automated system fail or be disabled at anytime, until the system is restored.

1.6. Maintain refueling vehicles IAW the applicable refueling vehicle Operator Manuals or Technical Orders.

1.7. Dispatch petroleum vehicles to meet the following response times for base assigned and transient aircraft: Refueling units shall arrive within 30-minutes at the first based assigned aircraft in the flight row requiring fuel. The response time for transient aircraft is 30-minutes. A 30-minute response time shall be required for aircraft in post dock (PD) however; the Maintenance Operations Control Center (MOCC) may up the priority on the PD aircraft if a mission/status change occurs. The SP shall provide on demand off-base fuel support requirements at Kegelman auxiliary airfield as coordinated with the MOCC.

NOTE: Response times are calculated from time of request to time of arrival to aircraft servicing location. When the above response timeframes are not met, circumstances leading to this shall be annotated in the remarks section of the FAS control log. The Fuels Contracting Officer Representative (COR) will be notified immediately when a fuel delay occurs.

1.8. Perform quality control and inspection of fuels and cryogenic products to ensure that they meet military specifications and that they are suitable for use.

SP0600-11-R-0502 Page 5 of 41

1.9. Establish physical controls that ensure all correct fuel grades are issued to the proper aircraft and that no off-specification fuel or cryogenics products are issued to aircraft, equipment or vehicles.

1.10. Record all applicable fuels transactions in the Fuels Management Defense (FMD) ensuring FMD and the Fuels Enterprise System are reconciled IAW DoD 4140.25, and DESC policy guidance.

1.11. Implement and maintain the Automated Information Technology (AIT) Equipment which includes all automated fuel equipment and facility devices. Maintain existing fuels automation software and hardware and install new fuels automation software and hardware within 30 days of receipt.

1.12. Maintain operational, fuels and LOX facilities and equipment, to ensure they are capable to meet mission requirements.

1.13. Implement a three-phase security and a Compliance and Environmental program.

1.14. Maintain all fuels processes identified in AFI 23-201 under the direct control and supervision of the fuels management flight. This is vital to sustaining command and control for all fuels operations services, and responsibilities.

1.15. Provide COR access to the FMD through establishment of a trust (COR LAN connection to FMD). COR shall have the option of using their computers or the FMD computers to access information to assist in surveillance requirements.

1.16. Immediately notify COR if quality or quantity is questionable during the receiving or issuing of fuel or cryogenic products.

1.17. Establish physical controls that ensure JP-8 +100 and the correct fuel grade are issued to the proper aircraft and that off-specification fuel is not issued to aircraft, equipment or vehicles in accordance with DESC-I-16.

2. ADMINISTRATIVE. The SP shall:

2.1. Prepare and maintain all formal correspondence and ensure proper distribution of all correspondence, reports, publications and forms. Provide information copies to COR on all correspondence forwarded to HQ AETC. Ensure availability and currency of all applicable Technical Orders, Directives and Publications.

2.2. Maintain auditable document control files for the base fuels accountable records.

SP0600-11-R-0502 Page 6 of 41

SECTION 2

SERVICE DELIVERY SUMMARY

1. SERVICE DELIVERY SUMMARY (SDS).

1.1. The SDS outlines the specific standard required and promotes continuous improvement in SP performance. The government expects the SP to perform at the acceptable level for all SDS line items throughout the life of the contract.

1.2. The Performance Threshold (PT) relates to the number of discrepancies noted during COR random and periodic surveillance of SP Performance Objectives (PO). The SP will be rated Exceptional, Very Good, Satisfactory, Marginal, or Unsatisfactory based on the score derived from the number of discrepancies noted each month for SDS-1 through SDS-6 and cumulative score. Specific POs and PT's are listed on the SDS table.

1.2.1. Exceptional: Monthly, no discrepancies are noted by COR.

1.2.2. Very Good: Monthly, no safety discrepancies are noted by COR for SDS-3; and discrepancies noted by COR are equal to or less than the allowed PT for each SDS; and total discrepancies noted by COR are less than four.

1.2.3. Satisfactory: Monthly, no safety discrepancies are noted by COR for SDS-3; and discrepancies noted by COR are equal to or less than the allowed PT for each SDS; and four or more total discrepancies are noted by COR.

1.2.4. Marginal: Monthly, no safety discrepancies are noted by COR for SDS-3; and discrepancies noted by COR exceed the allowed PT on any SDS.

1.2.5. Unacceptable: Monthly, one or more safety discrepancies are noted by COR for SDS-3;

discrepancies noted by COR exceed the allowed PT on two or more SDS.

1.3. The SP is strongly encouraged to use innovative measures to exceed the minimum standards and provide the best possible customer support.

1.4. The COR will document unacceptable performance. The COR will submit the documentation to the Contracting Officer (CO), and if after evaluation the CO determines it appropriate, the CO will sign and send it to the SP. The SP shall submit a response as required by the CO within 5 business days. The CO in consultation with COR will evaluate the SP’s response and determine if the SP’s action to correct and prevent the unacceptable performance from reoccurring is sufficient.

1.5. COR is required to evaluate the contract services each month for acceptance. COR will determine payment based on current contract pay schedules. The SP’s performance is critical and will be a major factor evaluated by the government when exercising contract option years and providing recommendations for award of future government contracts.

SP0600-11-R-0502 Page 7 of 41

2. SERVICE DELIVERY SUMMARY TABLE

SDS Performance

Objective PWS PARA Performance

Threshold

SDS 1

Fuels Management

Manage fuels and cryogenic products to meet the requirements of supported organizations

PWS Sec 1, Para: 1.1 through 1.17 and applicable TOs, AFIs

No more than one (1) valid customer complaint monthly

SDS 2

Fuel Support

Provide on-time fuel support to base assigned and transient aircraft

PWS Sec 1, Para: 1.7 and applicable TOs, AFIs

Four (4) Periodic Samples Monthly

Two (2) Discrepancies allowed per month

SDS 3

Safety

Provide fuel and cryogenic services in a safe manner

Applicable TOs, AFIs, State and Federal Regulations

Eight (8) Periodic Samples Monthly *(or as observed)

(0) Discrepancies allowed per month

SDS 4

FISC

Perform quality control of fuel and cryogenic products.

Fuels account reconciliation.

PWS Sec 1, Paras: 1.8 through 1.10, and applicable TOs, AFIs

Four (4) Periodic Samples Monthly

Two (2) Discrepancies allowed per month

SDS 5

Equipment/Facilities

Maintain petroleum and cryogenic equipment and facilities

PWS Sec 1, Paras: 1.6 and 1.12, and applicable TOs, AFIs

Four (4) Periodic Samples Monthly

Two (2) Discrepancies allowed per month

SDS 6

Compliance and Environmental

Meet compliance and environmental requirements

PWS Sec 4, Paras: 6.1, 6.2, 14.1 through

14.24 and applicable TOs, AFIs, State and Federal Regulations

Four (4) Periodic Samples Monthly

Two (2) Discrepancies allowed per month

*An SDS-3 discrepancy occurs anytime an unsafe condition is observed or verified by a COR.

SP0600-11-R-0502 Page 8 of 41

SECTION 3

GOVERNMENT FURNISHED PROPERTY AND SERVICES

1. GENERAL. The government will provide, without cost, the facilities, equipment, materials and/or services listed below. The SP shall provide all expendable supplies needed in performance of this contract. The care and safekeeping of government property, facilities, equipment, aviation and ground fuels, is assigned to the SP by the provisions of this contract IAW DOD 4140.25M, Chapter 2, Section D, paragraph 1. The Government COR acts as Property Administrators IAW DOD 4140.25M, Volume II, Chapter 2, Section D, paragraph 2.b.

1.1. Facilities. The government will furnish and/or make available facilities described in Appendix A. Facilities have been inspected for compliance with the Occupational Safety and Health Act (OSHA). The government will correct any hazards for which workarounds have been established in accordance with base-wide government developed plans of abatement taking into account safety and health priorities. A higher priority for correction will not be assigned to the facility provided there under merely because of this contract initiative. The identification of any hazardous conditions does not warrant or guarantee that no other possible hazards exist, or that the workaround procedures currently employed will be adequate to meet the responsibilities of the SP. Compliance with OSHA and other applicable laws and regulations for the protection of employees is exclusively the obligation of the SP, and the government will assume no liability or responsibility for the SP’s compliance or noncompliance with such requirements, with the exception of the aforementioned responsibility to make corrections in accordance with approved plans of abatement subject to base-wide priorities. Prior to any modification of the facilities performed by the SP, the SP must notify the Base Civil Engineer and provide documentation describing in detail the modification requested. No alterations to the facilities shall be made without specific written permission from the COR, however, in the case of alterations necessary for OSHA compliance, such permission shall not be unreasonably withheld. The SP shall return the facilities to the government in the same condition as received, fair wear and tear and approved modifications excepted. These facilities shall be used in the performance of this contract only.

1.2. Equipment. The government shall provide the SP equipment and materials listed in Appendix A. The SP shall return the Government Furnished Equipment to the government in the same condition as received, fair wear and tear and approved modifications accepted. This equipment shall be used in the performance of this contract only.

1.3. The SP shall perform all minor maintenance on government furnished equipment coded for SP maintenance listed in Appendix A. Minor maintenance shall include but is not limited to cleaning, adjusting, tightening of nuts and bolts, and preventive maintenance actions recommended by the equipment manufacturer and applicable tech-orders.

SP0600-11-R-0502 Page 9 of 41

1.4. Equipment Accountability: A joint government/SP inventory shall be accomplished prior to the start of a new contract and prior to the termination of the contract. The SP shall be liable for loss or damage to government furnished property beyond fair wear and tear in accordance with the clause of the contract, “Government Furnished Property”. Compensation shall be effected either by reduced amounts owed to the SP or by direct payment by the SP. The method will be determined by the CO. All equipment in need of repairs and/or maintenance shall be repaired and maintained by the SP within 30 days of discovery, but before the joint inventory is made. All repairs/maintenance not performed by the SP shall be made at the government’s option and at the SP’s expense. In the case of damaged property, the amount of compensation due the government by the SP shall be the actual cost of repair. Provided such amount does not exceed the economical repair to the equipment, the amount of the SP’s liability shall be the depreciated replacement value of the item to be determined by the CO. Any failure of the SP to agree with such determination shall be treated as a dispute pursuant to the clause of this contract entitled “Disputes”.

1.5. Equipment Accounting. Government furnished equipment assigned Equipment Management Codes 2 through 5 is accounted for on Equipment Authorized In-Use Details (EAID). SP shall designate custodians and alternates to receipt and account for government furnished EAID equipment on custodian authorization/custody receipt listings of these details.

EAID equipment is designated in Appendix A. The government shall provide the custodians and their alternate’s initial equipment custodian training. Thereafter, the SP shall be responsible for training its own personnel.

1.6. Obtaining Additional or Replacement Equipment. The SP shall submit requests for additional or replacement government furnished EAID equipment required in the performance of the contract using AF Form 601, Equipment Action Request. The SP shall submit such requests through COR to the Functional Director (FD) and CO for approval and any appropriate contract modification. Upon approval, the SP shall obtain the EAID equipment by placing orders for such items through the Standard Base Supply System (SBSS) using operating funds provided by the government for that purpose.

1.7. Expendable Materials. The following expendable materials shall be provided by the SP:

Office supplies, such as pens, pencils, paper, folders, and printer cartridges. Minor maintenance supplies, such as cleaning detergent, brushes, degreaser, wax, rags, brushes, hand towels, tire black, battery terminal cleaner and protector. Laboratory supplies such as filter discs, paper flow reducer rings, desiccant, single/matched weight monitors, cleaners, water detector pads, glassware, distilled water, petroleum ether, isopropyl alcohol, propane.

1.8. Test, Measurement and Diagnostic Equipment (TMDE) Calibration/Certification: The contractor shall ensure all TMDE used in support of this contract is calibrated and certified by their local/supporting base Precision Measurement Equipment Laboratory (PMEL) in accordance with Air Force Metrology and Calibration (AFMETCAL) Program guidelines as outlined in AFI 21-113, Air Force Metrology and Calibration (AFMETCAL) Management, and TO 00-20-14, Air Force Metrology and Calibration Program. In those instances in which an item of TMDE cannot be supported by the PMEL, the contractor will provide the PMEL with the technical data necessary to complete an AFTO Form 45, Request for Calibration Responsibility Determination, SP0600-11-R-0502 Page 10 of 41 which the PMEL will forward to AFMETCAL. AFMETCAL will then make the determination and if Air Force calibration is not possible, authorize calibration by an AFMETCAL-approved commercial laboratory performing measurements traceable to the National Institute of Standards and Technology (NIST).

2. SERVICES TO BE PROVIDED BY THE GOVERNMENT:

2.1. Utilities: Gas, Electricity, Water, Sewage, Heating Fuels, and Air Conditioning.

2.2. Postal/Installation Distribution: On base and intergovernmental mail service.

2.3. Telephone: On base and local area phone service and access to DSN lines for conducting contract-related business.

2.4. Internet: Access to the Internet for official government business only.

2.5. Refuse Collection.

2.6. Insect and Rodent Control.

2.7. Equipment Maintenance. See Section 3, Paragraph 1.3.

2.8. Security Police and Fire Protection. Phone Number 911.

2.9. Transportation: Emergency medical treatment and emergency patient transportation service for SP personnel. The SP shall reimburse the government for the cost of medical treatment and patient transportation service at the current inpatient/outpatient treatment rate as appropriate.

SP0600-11-R-0502 Page 11 of 41

SECTION 4

GENERAL INFORMATION

1. SCOPE OF WORK. The SP shall provide all personnel, equipment, tools, materials, supervision, and other items and services necessary to manage the requisition, receipt, storage, issue, quality, and accounting of petroleum fuels and liquid oxygen as defined in this PWS at VAFB and Kegelman Auxiliary Airfield, except as specified in Section 3, Government Furnished Property and Services. The estimated quantities of work are listed in Appendix D, Workload Estimates.

2. PERSONNEL.

2.1. Terminal Manager. The SP shall provide a Terminal Manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the SP when the manager is absent shall be designated in writing to the CO.

2.2. The Terminal Manager and alternate shall have full authority to act for the SP on all contract matters relating to daily operation of this contract.

2.3. The Terminal Manager or alternate shall be available during normal duty hours within 30 minutes to meet on the installation with government personnel to discuss problem areas. After normal duty hours, the manager or alternate shall be available within (one) 1 hour.

2.4. The Terminal Manager, alternate(s), and all other contract employees must be able to read, write, speak, and understand English fluently.

3. SP EMPLOYEES. The SP shall not employ persons for work on this contract if such employee is identified to the SP by the CO as a potential threat to the health, safety, security, general well being or operational mission of the installation and its population.

3.1. SP personnel shall present a neat appearance and be easily recognized. This shall be accomplished by wearing distinctive clothing bearing the name of the company.

3.2. When a cap is worn, it shall have the company logo on the front. No other caps/hats are authorized. If caps are worn on the flight line they must be approved through Airfield Management and be secured to the head to prevent FOD hazards.

3.3. The SP shall ensure that employees have current and valid professional certifications before starting work as required. All vehicle operators shall have a valid state commercial driver’s license (CDL) with at least a Class B with Tanker and Hazmat Endorsement.

SP0600-11-R-0502 Page 12 of 41

3.4. The SP shall not employ any person who is an employee of the United States Government if the employment of that person would create a conflict of interest nor shall the SP employ any person who is an employee of the Department of the Air Force, either military or civilian, unless such person seeks and receives approval in accordance with the Joint Ethics Regulation. In addition, the SP shall not employ any person who is an employee of the Department of the Air Force if such employment would be contrary to the Air Force policies.

3.5. The SP is cautioned that off duty active military personnel hired under this contract may be subject to permanent change of station (PCS), change in duty hours, or deployment. Military Reservists and National Guard members may be subject to recall to active duty. The abrupt absence of these personnel could adversely affect the SP’s ability to perform. Their absence at any time shall not constitute an excuse of nonperformance under this contract.

4. EMPLOYEE TRAINING.

4.1 The Government/DLA will provide the following classroom instructions; Fuels Terminal Manager/Responsible Officer course, (7 days), Quality Control, course number J3AZP2F051- 01AA, (21 days), Cryotainer Maintenance, course number J3AZR2F051-04AA, (11 days), and Fuels Manager Defense (FMD) course, (21 days). The SP shall submit requests for classroom slots to COR who will approve or disapprove requests based on contract requirements. Once approved, the SP will make a written request accompanied by an indemnification statement to the CO.

A minimum of one SP employee performing daily laboratory functions shall have successfully completed the formal Fuels Quality Control course; employees who have completed the original Air Force Quality Control course, number J3AZR2F051-001 also satisfies this requirement. A minimum of one SP employee performing daily cryotainer functions shall have successfully completed the formal Cryotainer Maintenance course. A minimum of one contract employee assigned to the FSC who process daily information using the FMD automation equipment shall have successfully completed the formal Fuels Manager Defense (FMD) Course. Employees who have completed both the Fuels Automated System (FAS) Basic and FAS Inventory Manager Course will satisfy the FMD course requirement. The SP shall schedule employees to attend all required courses within 90 days of falling below the minimum training requirements. The SP shall pay all travel and per diem expenses for required training courses. The Terminal Manager and employees shall attend command directed training conferences, workshops, and seminars.

Local O&M funds shall pay for all travel and lodging expenses for command directed training conferences, workshops and seminars.

4.2. Organizational fuel tanks: The SP shall provide tank custodian training and implement an organizational tank inspection program IAW applicable Air Force Instructions.

4.3. Annually, all SP personnel must complete the fire training CBT while key SP personnel must also attend emergency generator training. Both forms of training shall be provided by the government and documented by the SP.

SP0600-11-R-0502 Page 13 of 41

4.4. Terminal Manager. The Terminal Manager shall have:

4.4.1. Task Knowledge. Knowledge of Air Force and Department of Defense fuels management instructions and procedures; receipt, handling, and storage methods; properties and characteristics of liquid propellant, gases, oxidizers, and petroleum products; safety precautions;

laboratory procedures; fuels automated system procedures; accounting procedures; the theory and fundamentals of operating budget preparation; knowledge of logistics planning; principles of inventory control; freight transportation; and statistical methods and procedures. Additionally, he shall interpret, enforce, and comply with all Federal, State, County, and local Environmental Protection Agency (EPA) Laws.

4.4.2. Experience. At least six (6) years experience working in Fuels is required; three years in base level general fuels, and three years in a fuels managerial capacity. The Terminal Manager shall have attended either the Fuels Mgt. Officer Course (C30ZR6421-000) or the Petroleum Logistics Mgt. Course (J3AZR2F091-001) or approved commercial equivalents and have completed the Terminal Manager/Responsible Officer Course. If it were determined that school attendance would be of minimum benefit a waiver may be granted by the CO after coordination with the FD and COR.

4.5. Fuels Personnel. The following qualifications pertain to all personnel working in Fuels.

4.5.1. Experience. At least two (2) years documented experience (military/civilian) is required within the area in which that individual will be placed, i.e. operation of fuels storage and dispensing systems, aircraft servicing, laboratory operation, cryogenics operations, and accounting and administration. The SP is responsible for training personnel and to ensure performance meets the minimum standards of this PWS.

5. SP CONTINGENCY PLAN

5.1. This contract has been designated as a Wartime Skill Critical Contract and the following “key personnel” positions within the contract have been designated as Wartime Skill Critical Positions: Fuels Manager (1), Operations Supervisor (1), Laboratory Technician (1), and Storage Supervisor (1).

5.2. The SP shall establish and maintain a complete Contingency Plan that will ensure continuation of services during periods of crisis, such as a national wartime mobilization. The Plan shall be provided to the Government initially as a part of the offeror’s technical proposal IAW the solicitation. Subsequent to contract award, revisions to the Plan shall be submitted to the CO, in two copies, within 30 days after the revision is deemed necessary.

5.3. The SP contingency plan shall contain:

5.3.1. A listing of all SP employees who have a military mobilization recall commitment (active reserve, inactive reserve, Army/Air National Guard, or military retiree under age 60). “Key employees” who are subject to military recall shall be listed separately.

SP0600-11-R-0502 Page 14 of 41

5.3.2. A listing of individual replacements, designated by the SP, for those incumbent “key employees” who are subject to military recall. The SP shall list the replacement’s name and current position within the contract and shall certify that the named replacement has the following qualifications:

a. Sufficient skills to perform the “key employee” duties.

b. Not subject to military recall.

5.3.3. If a designated replacement cannot be named from within the contract at the same installation as the incumbent “key employee”, the SP shall brief the “key employee” that he or she is holding a key position within the contract that precludes their membership in the Ready Reserve. The SP shall then submit a mobilization exemption request to the CO. The SP shall notify the applicable military service reserve center not later than 30 days after an exempted employee is no longer filling a “key employee” position.

6. QUALITY CONTROL

6.1. The SP shall establish and maintain a complete Quality Control Plan to assure that quality service is provided to meet the requirements of the contract. The Plan shall be provided to the Government initially as a part of the offeror’s technical proposal IAW the solicitation. The Plan (in two copies) shall be submitted to the CO for formal acceptance at the pre-performance conference. Subsequent to contract award, revisions to the Plan shall be submitted to the CO, for acceptance, in two copies, within 30 days after the revision is deemed necessary.

6.2. The Quality Control Plan shall cover all the services listed in the Service Delivery Summary.

It must specify the areas to be inspected on either a scheduled or unscheduled basis, and how often inspections shall be accomplished.

7. QUALITY ASSURANCE

7.1. The government will evaluate the SP’s performance under this contract using the method of surveillance specified in Section 2. All surveillance observations will be recorded by the government. When an observation indicates discrepant performance, COR shall request the SP’s representative to initial the observation.

7.2. Performance Evaluation Meetings. The Terminal Manager may be required to meet at least weekly with COR and the CO during the first month of the contract. Meetings will be as often as necessary thereafter as determined by the CO.

8. VISITOR GROUP SECURITY AGREEMENT (VGSA). The SP shall:

8.1. Enter into a long-term visitor group security agreement if contract performance is on base.

This agreement shall outline how the SP integrates security requirements for contract operations with the Air Force to ensure effective and economical operation on the installation. The agreement shall include

SP0600-11-R-0502 Page 15 of 41

a. Security support provided by the Air Force to the SP shall include storage containers for classified information/material, use of base destruction facilities, classified reproduction facilities, use of base classified mail services, security badging, base visitor control, investigation of security incidents, base traffic regulations, use of security forms and conducting inspections required by DOD 5220.22-R, Industrial Security Regulation, Air Force Policy Directive 31-6, Industrial Security, and Air Force Instruction 31-601, Industrial Security Program Management.

b. Security support requiring joint Air Force and SP coordination includes packaging classified information, mailing and receiving classified materials, implementing emergency procedures for protection of classified information, security checks and internal security controls for protection of classified material and high-value pilferable property.

c. On base, the long-term visitor group security agreement may take the place of a Standard Practice Procedure (SPP).

8.2. Clearance Requirements. The SP must possess or obtain an appropriate facility security clearance level as established in the applicable DD 254 prior to performing work on a classified government contract. If the SP does not possess a facility clearance the government will request one. The government assumes costs and conducts security investigations for Top Secret, Secret, and Confidential security clearances. The SP shall request security clearances for personnel requiring access to classified information within 15 days after contract award. Due to costs involved with security investigations, requests for SP security clearances shall be kept to an absolute minimum necessary to perform contract requirements. The SP shall notify the Wing Information Protection Office (FTW/IP) at each operating location 30 days before on-base performance of the contract. The notification shall include:

a. Name, address, and telephone number of company representatives.

b. The contract number and contracting agency.

c. The highest level of classified information which SP employees require access to.

d. The location(s) of contract performance and future performance, if known.

e. The date contract performance begins.

f. Any change to information previously provided under this paragraph.

8.3. Suitability Investigations. SP personnel shall successfully complete, as a minimum, a National Agency Check with written inquiries (NACI), before operating a workstation that has email capabilities. These investigations shall be submitted by the government at no additional cost to the SP. The SP shall comply with the DOD 5200.2-R, Personnel Security Program, and AFI 33-119, Electronic Mail (E-Mail) Management and Use, requirements.

SP0600-11-R-0502 Page 16 of 41

8.4. Unescorted Entry to Restricted Areas. When the SP employees require unescorted entry to restricted areas, the Air Force shall submit NACI investigations for SP employees at no additional cost to the SP. SP personnel shall successfully complete a NACI investigation to obtain unescorted entry to a restricted area. The SP shall comply with DOD 5200.2-R and AFI 31-501, Personnel Security Program Management, requirements.

8.5. Pass and Identification Items. The SP shall ensure the following pass and identification items required for contract performance are obtained for employees and non-government owned vehicles:

a. DD Form 1172, Application for Uniformed Services Identification Card, (AFI 36- 3001, Issuing and Controlling Identification (ID) Cards and AETC Instruction 36-3001, Issue and Control of AETC Civilian Identification (ID) Cards).

b. AETC Form 58, Civilian Identification Card (AETC 36-3001).

c. AF Form 2219 (series), Registered Vehicle Expiration Tab (AFI 31-204, Air Force Motor

Vehicle Traffic Supervision).

d. DD Form 2220, DoD Registered Vehicle and Installation Tab (AFI 31-204).

e. AF Form 1199, USAF Restricted Area Badge, or a locally developed badge.

f. AF Form 75, Visitor/Vehicle Pass (AFI 31-204).

8.6. Retrieving Identification Media. The SP shall retrieve all identification media, including vehicle decals, from employees who depart for any reason before the contract expires; e. g.

terminated for cause, retirement etc.

8.7. Listing of Employees. The SP shall maintain a current listing of employees. The list shall include employee’s name, social security number, and level of security clearance. The list shall be validated and signed by the company Facility Security Officer (FSO) and provided to the contracting officer and FTW/IP prior to the contract start date. Updated listings shall be provided when an employee’s status or information changes.

8.8. Security Manager Appointment. The SP shall appoint a Security Representative for on-base long-term visitor group. The Security Representative may be a full-time position or an additional duty position. The Security Representative shall provide employees with training required by DOD 5200.1-R, Industrial Security Program Regulation, Chapter 10, AFPD 31-4, Information Security, and AFI 31-401, Information Security Program Management. The SP shall provide initial and follow-on training to SP personnel who work in Air Force controlled/restricted areas. Air Force controlled areas are explained in AFI 31-209, The Air Force Resource Protection Program, and Air Force restricted areas are explained in AFI 31- 101V1, the Physical Security Program.

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8.9. Additional Security Requirements. In accordance with DOD 5200.1-R and AFI 31-401, the SP shall comply with AFI 33-207, Computer Security (COMPUSEC); AFI 33-203, US Air Force Emission Security (EMSEC) Program; AFI 33-204, US Air Force Security Awareness Training and Education (SATE) Program; applicable AFKAGs, AFIs, and AFSSIs for Communication Security (COMSEC); and AFI 10-1101, Operations Security (OPSEC) Instructions.

8.10. Freedom of Information Act Program (FOIA). The SP shall comply with AFI 37-131, Freedom of Information Act Program (FOIA), requirements. The regulation sets policy and procedures for the disclosure of records to the public and for marking, handling, transmitting, and safeguarding For Official Use Only (FOUO) material.

8.11. Reporting Requirements. The SP shall comply with AFI 71-101, Volume 1, Criminal Investigations, Counterintelligence, and Protective Service Matters, requirements. SP personnel shall report to an appropriate authority any information or circumstances of which they are aware may pose a threat to the security of DoD personnel, SP personnel, resources, and classified or unclassified defense information. SP employees shall be briefed by their immediate supervisor upon initial on-base assignment and as required thereafter.

8.12. Physical Security. Physical security measures must be IAW 23-201.

8.13. Operating Instructions. The SP shall develop an Operating Instruction (OI) for internal circulation control, protection of resources and to regulate entry into Air Force controlled areas during normal, simulated and actual emergency operations. The OI shall be written in accordance with AFI 31-209, the local base Operations Plan usually referred to as an OPLAN and AFI 31-210, The USAF Anti Terrorism Program and coordinated through FTW/IP.

8.14. Controlled/Restricted Areas. The SP shall implement local base procedures for entry to Air Force controlled/restricted areas where SP personnel will work.

8.15. Entry Procedures for Controlled Areas. For on-base cleared facilities oversight by the base SSFO, SPs shall comply with the National Industrial Security Program Operating Manual (NISPOM), previously referred to as the Industrial Security Manual (ISM), to implement controlled area requirements. The FTW/IP shall approve the establishment, construction, and modification of all SP designated controlled areas before they may be used to limit access.

8.16. Key Control. The SP shall establish and implement key control procedures in the Quality Control Plan to ensure keys issued to the SP by the government are properly safeguarded and not used by unauthorized personnel. The SP shall not duplicate keys issued by the government.

8.17. Lost Keys. Lost keys shall be immediately reported to the contracting officer. The government replaces lost keys or performs re-keying. The total cost of lost keys, re-keying or lock replacement shall be deducted from the monthly payment due to the SP.

8.18. Government Authorization. The SP shall ensure its employees do not allow government issued keys to be used by personnel other than current authorized SP employees. SP employees

SP0600-11-R-0502 Page 18 of 41 shall not use keys to open work areas for personnel other than contract employees engaged in performance of duties, unless authorized by the government FD.

9. HOURS OF OPERATION. The SP shall:

9.1. Provide aviation, ground fuel and cryogenic services 24 hours a day seven days a week.

During normal airfield operating hours, meet aircraft refueling response times per Section 1, Para

1.7. After normal airfield operating hours respond to fuel and cryogenic requests within 30 minutes.

9.2. Close coordination with base organizations is essential to ensure response times are met.

9.3. Normal Airfield Operating hours:

Monday through Friday 0500 through 2300 hours* Saturday 0930 through 1730 hours* Sunday 0930 through 1730 hours*

*Depending on workload, normal operating hours may exceed the 2300 hour time period Monday through Friday, and may exceed 1730 hours on weekends.

9.4. Recognized Holidays. (Airfield closed)

New Year’s Day, 1 January Martin Luther King’s Birthday, 3rd Monday in January President’s Day, 3rd Monday in February Memorial Day, last Monday in May Independence Day, 4 July Labor Day, 1st Monday in September Columbus Day, 2nd Monday in October Veterans Day, 11 November Thanksgiving Day, 4th Thursday in November Christmas Day, 25 December

10. OTHER REQUIREMENTS. Occasionally, increased services shall be required on weekends, and/or after normal airfield operating hours. These services will be in support of special events to include, but not limited to, Open House, base events with increased transient aircraft support. On an exception basis in support of Open Houses/Air Shows, etc. the SP may be required to work with other grades of fuel not listed in Appendix E of the PWS. On those occasions the SP shall follow instructions by the CO or his designee on receipt and issue of other fuel grades and disposition of any excess fuel. The SP shall exercise particular care to ensure that aircraft receive the proper fuels. Quality control of all fuels shall be accomplished in accordance with TO 42B-1-1.

10.1. The SP shall provide refuel/defuel support to aircraft that maintenance diverts to an off-station site, regardless of the unit that possesses it, assuming that VAFB is the closest installation

SP0600-11-R-0502 Page 19 of 41 which has maintenance capability to support. In addition, the Fuels SP shall provide JP-8+100 defuel support to base assigned aircraft which maintenance divert to an off-station site within 300-mile radius of VAFB. Contract operators shall be dispatched within one hour of notification in a refueling/defueling vehicle. Operators dispatched must be qualified and meet State and Federal requirements for hauling hazardous materials over the roadway.

11. EMERGENCY SITUATIONS. Accident, rescue operations, civil disturbances, natural disasters, and military peacetime and wartime operations may necessitate that the SP provide increased or reduced support when required by the CO. The payment for these services shall be negotiated making an upward or downward equitable adjustment.

12. CONTINGENCIES. Upon notification by the CO, the SP shall provide services to support base, local, or national commitments up to and including a declared war that would generate surge requirements. These services shall be provided 24 hours a day, 7 days a week as required for the duration of the contingency. Surge requirements beyond the capability of the SP may be augmented by the government at its option when it perceives that mission accomplishment is endangered. The CO shall advise the SP of the required level of effort verbally and follow up immediately with a written change to the contract. The payment for these changes shall be negotiated making an upward equitable adjustment.

13. CONSERVATION OF UTILITIES. The SP shall instruct employees in utilities conservation practices. The SP shall be responsible for operating under conditions which preclude the waste of utilities, which include:

13.1. Light usage, heating, ventilation, air conditioning and water usage.

14. ENVIRONMENTAL REQUIREMENTS. The SP shall:

14.1. Perform the requirements of this PWS in an environmentally acceptable manner and comply with all applicable federal, state, and local environmental protection and health laws and regulations as well as base plans.

14.2. Ensure policies and procedures are established that implement pollution prevention guidance to minimize/eliminate the risk of environmental pollution.

14.3. Prior to purchase and use of any non-Air Force procured hazardous materials (i.e., paint, solvent, etc.) obtain approval from the base or host Hazardous Material Management Office

(HAZMO).

14.4. Cooperate with base officials in resolving incidents, and take corrective action to prevent recurrence, where the release of hazardous/toxic/radioactive material occurs within the SP’s areas of responsibility as defined in this PWS.

14.5. Comply with all federal, state, and local environmental laws, and Air Force, AETC, VAFB policies, instructions and regulations to include, but not limited to: Resource Conservation and Recovery Act (RCRA), Safe Water Drinking Act (SWDA), Clean Air Act (CAA), Clean Water

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Act (CWA), Federal Facilities Compliance Act (FFCA), Emergency Planning and Community Right-To-Know Act (EPCRA) and applicable training requirements.

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14.6. Use, handle, store and dispose of all toxic, hazardous, special, or radiological wastes/materials in accordance with all state, local, federal, Air Force, AETC, VAFB environmental regulations and procedures. The Government, or acting on-site authorized agent, shall properly train no more than an overall total of two SP personnel in the proper procedures to include spill response and cleanup related to performance of this contract. The SP shall be responsible for initial and recurring training of their employees IAW AFI 32-7042, AETC Supplement 1.

14.7. Meet or exceed all EPA, state, and local regulatory requirements concerning the release of chlorofluorocarbons (CFCs), and the need for recycling equipment, and certification/training of technicians. The Material Safety Data Sheets (MSDSs) and directive guidance for Ozone Depleting Substance (ODS) usage shall be provided to the applicable HAZMO and Bioenvironmental Engineering (BE) offices.

14.8. Manage hazardous material (HAZMAT) in accordance with AFI 32-7086. Participate as a member of the base’s hazardous material management process team, known as the HMMP.

Acquisition, usage, handling, storage, and disposal shall comply with the Hazardous Material Pharmacies (HMP) concept of operations and any locally developed guidance.

14.9. Provide HAZMO offices with copies of all MSDSs for those hazardous materials used, proposed for or brought on base IAW FAR clause 52.223-3 and 52.223-5.

14.10. Provide Environmental Flight with information necessary to accomplish Emergency Planning and Community Right-To-Know Act (EPCRA) reporting requirements and IAW FAR clause 52.223.5.

14.11. Not disturb any facilities without consulting with the Environmental Flight and abide by all state, federal, and local requirements related to the base’s Installation Restoration Plan, Asbestos, and Lead Based Paint (LBP). If the SP is to perform any abatement activities, the SP shall be licensed as required, have proper training, submit all 10 working day asbestos notifications, and all waste manifests to the Environmental Flight for signature.

14.12. Provide a complete environmental plan to assure compliance with all environmental statutes and regulations. One copy of the plan shall be provided to the CO for review and acceptance at the pre-performance conference and as changes occurs. The plan shall be audited to assure compliance with timely changes and distribution of all formalized changes to the plan.

The plan shall include, but not be limited to, the following:

14.12.1. Hazardous waste accumulation, transportation, storage and personnel training.

14.12.2. Spill cleanup and training to include a spill response plan. Provide input documentation of operation sites for inclusion in base spill plan.

14.12.3. Self-evaluation program that ensures compliance with all federal, state, local, Air Force, AETC, and base environmental regulations and laws.

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14.12.4. Establish a HAZMAT/Waste Training Program for all employees.

14.12.5. Ensure proper collection and turn-in of toxic, hazardous, special or radiological wastes and materials are IAW current Air Force regulations, directives, instructions, policy letters, and federal, state and local environmental rules and regulations. Coordinate with the Environmental Flight for all waste manifests prior to transport of any waste materials from the boundary of the base. The SP shall:

a. Identify, in writing to the CO, the Hazardous Material Management Center (HMMC) and Environmental Flight, a point of contact (POC) for all environmental issues by contract start date. Submit changes in writing to the CO, HMMC and Environmental Flight, as they occur.

b. Identify, in writing to the CO and the Hazardous Material Pharmacy and Environmental

Flight, the primary and alternate POCs for satellite accumulation points by contract start date. Submit changes in writing to the CO, Hazardous Material Pharmacy and Environmental Flight, as they occur.

c. Perform housekeeping and spill prevention duties consistent with current and future guidelines.

d. Develop and implement a hazardous waste minimization plan.

14.13. Hazardous Material. All HAZMAT that will be used on VAFB must be requested initially by the user and shall not be procured or purchased by any means prior to approval by the environment, safety and occupational health (ESOH) team. After ESOH HAZMAT approval has been received then all HAZMAT being brought onto VAFB must be registered with the HMMC, 71 LRS/LGRDHM. The SP shall comply with HAZMAT reporting requirements IAW guidelines and FAR clause 52.223-5, 52.223-13, and 52.223-14.

14.13.1. The Government ESOH team members shall provide copies of any notification of new hazards to the CO and Government COR. The CO and Government COR shall maintain a file of the known facility and GFE hazards including any annual updates.

14.13.2. Hazardous Material Flammable Liquid Storage Cabinets. All flammable, combustible, and corrosive liquid storage cabinets must have approved license (Form 198) by the installation Fire Department.

14.14. Environmental Protection.

14.14.1. Operate all Government-furnished and/or SP-furnished equipment IAW federal, state, county, and local regulations and plans.

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14.14.2. Pollution Prevention (P2) Training. Ensure that all personnel who work with or may potentially come in contact with HAZMAT, their immediate supervisors, and all unit environmental coordinators accomplish and document the virtual shop level (P2) training within 90 duty days of assignment to the work-center IAW DoDI 4715.4 section 4.2.6.

14.14.3. Have on-hand at all times, SP-provided expendable and compatible materials or equivalent for hazardous material spill containment and cleanup.

14.14.4. Place absorbent material, fuel spill pads or other type of absorbent as appropriate to all leaks and spills that occur in the SP’s operating areas regardless of cause or fault.

14.14.5. Report all spills, regardless of size, to the appropriate Environmental Flight IAW the base spill plan and AFI 23-201.

14.14.5. Containment and cleanup are required to protect property or water drainage systems IAW the base spill plan. The SP shall be liable for all cleanup costs associated with any spills or releases caused by the SP or sub-service SP. If Air Force personnel conduct cleanup, the SP shall reimburse the Air Force for all costs associated with the cleanup action to include supplies, equipment, personnel and other miscellaneous expenses.

14.14.6. Unit Environmental Coordinator. Identify a unit environmental coordinator point of contact (POC) to coordinate unit environmental compliance IAW the AFI 32-7061 series instructions.

14.15. Environmental Safety and Occupational Health Compliance Assessment and Management…

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