Software_Maintenance_Determination_of_Competition_Impracticable_10022025.pdf
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- Attached to
- Master Agreement AZ|AAGO16-118345
- Contract number
- AAGO16-118345
- Issued by
- Arizona
About this file
This is a memorandum from the Office of the Arizona Attorney General (AGO), specifically from Cindy Palmer, the Chief Procurement Officer, dated October 2, 2025. The document pertains to a procurement file (AG16-0003) involving ThoughtSpan Technology LLC, a software vendor that was originally awarded a contract for a Criminal Complaint Intake and Management Software System on December 16, 2015, following an RFP issued on July 22, 2015.
The memorandum details the AGO's intent to negotiate a contract extension with ThoughtSpan Technology LLC for continued maintenance and updates of their existing software system. The contract was previously renewed for 48 months, and the AGO finds the software effective and well-integrated with other internal systems, including the Consumer Complaint Management Software System and Porter Lee Corporation BEAST. The procurement is deemed not practicable to quote under A.R.S. § 41-2537, with key justifications including cost-effectiveness of maintaining the current system, significant staff training investment, and the potential for time and effort savings by continuing with the existing solution.
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Text version
OFFICE OF ATTORNEY GENERAL KRIS MAYES
OPERATIONS DIVISION/PROCUREMENT SECTION
MEMORANDUM
TO: Procurement File: AG16-0003
FROM: Cindy Palmer, Chief Procurement Officer
DATE: October 2, 2025
RE: Competition Not Practicable in Accordance with A.R.S. § 41-2537
The Office of the Arizona Attorney General (AGO) issued an RFP for a Criminal Complaint Intake and Management Software System on July 22, 2015. The award was made to ThoughtSpan Technology LLC on December 16, 2015. The contract was renewed for 48 months pursuant to Special Terms & Conditions, Section
2.4. The AGO is satisfied with the software and continues to use it.
It would be advantageous to the State, the Office of the Arizona Attorney General, to negotiate a contract with ThoughtSpan Technology LLC to maintain and update the software. The software continues to work well and it is much cheaper to maintain the software than to replace it. The AGO has also invested much in training staff to use the software. The cost for retraining can be expensive. The existing software system also integrates with the AGO’s Consumer Complaint Management Software System and Porter Lee Corporation BEAST. This should save the State time, effort and money and also result in a more favorable outcome for the State.
This procurement is determined not practicable to quote per A.R.S. § 41-2537. A contract advantageous to the AGO and the State of Arizona shall be negotiated with ThoughtSpan Technology LLC.
This is in accordance with A.R.S. § 41-2537.
Cindy Palmer Chief Procurement Officer
File details come from the government source that posted it. Updated .