DRAFT5_2_2007SectionC.doc

5_2_2007 Section C

Section C – Specifications/Statement of Work

U.S. Department of State

STATEMENT OF WORK

Passport Card Personalization and Supply Table of Contents

1C.1 INTRODUCTION

1C.1.1 Passport Card Program Background

1C.1.2 Passport Card Items To Be Procured

1C.1.2.1 General

2C.1.3 Passport Card Program Description

2C.1.3.1 Three-Phased Program Implementation

2C.1.3.2 Program Phase I: Passport Card Acquisition

2C.1.3.3 Program Phase II: Pre Deployment Preparation

3C.1.3.4 Program Phase III: Deployment

3C.2 PROCUREMENT OBJECTIVE

3C.3 PROCUREMENT SCOPE

3C.4 DELIVERABLES

3C.4.1 Base year

3C.4.1.1 Passport Card Personalization Solution Integration Kit (CLIN0001)

4C.4.1.2 High Volume Personalization Laser Engraving Printer (CLIN0002)

4C.4.1.3 Low to Mid Volume Personalization Laser Engraving Printer (CLIN0003)

4C.4.1.4 SDK for CLIN0002 and CLIN0003 printers (CLIN0004)

4C.4.1.5 Preprinted RFID enabled Passport Card Stock, ready for personalization (CLIN0005)

4C.4.1.6 Post award RFID enabled Passport Card Test Stock, ready for testing in Passport Card Personalization System (CLIN0006)

4C.4.1.7 RF Attenuating Sleeves for RFID enabled cards (CLIN0007)

4C.4.1.8 Personalization QA ISO 18000-6C Reader (CLIN0008)

4C.4.1.9 SDK for CLIN 8 reader (CLIN0009)

4C.4.1.10 Technical Support (CLIN00010)

4C.4.1.11 Travel (CLIN00011)

5C.4.1.12 High Volume Printer on-call servicing (CLIN00012)

5C.4.1.13 Low to Mid Volume Printer on-call servicing (CLIN00013)

5C.4.1.14 Replacement parts for printers (CLIN00014)

5C.4.1.15 High Volume Printer Maintenance Kit for onsite preventative maintenance of printer specified in CLIN0002 (CLIN00015)

5C.4.1.16 Low to Mid Volume Printer Maintenance Kit for onsite preventative maintenance of Printer specified in CLIN0003 (CLIN00016)

5C.4.1.17 Operational Training and Use Class for Passport Card System Operations (CLIN00017)

5C.4.1.18 Automatic Card Inspection Equipment (CLIN00018 OPTIONAL)

5C.4.1.19 Card Delivery System (CLIN00019 OPTIONAL)

5C.4.1.20 Card Personalization Unit for Centralized (High Volume) Print Facility (CLIN00020 OPTIONAL)

5C.4.1.21 Card Personalization Unit for Local (Low to Mid Volume) Issuance Agency (CLIN00021 OPTIONAL)

5C.4.1.22 Extended Warranties (CLIN 00022 and CLIN 00023)

6C.4.2 Option Year 1

6C.4.3 Option Year 2

6C.4.4 Option Year 3

6C.4.5 Option Year 4

6C.5 DELIVERABLE SCHEDULE

6C.6 WARRANTY

6C.6.1 Deliverable Warranties

7C.7 REQUIREMENTS

7C.7.1 Passport Card Personalization Solution Integration Kit

8C.7.2 Passport Card Laser Engraving Personalization Printers

8C.7.2.1 Personalization Data

8C.7.2.2 Personalization Printer Interface

9C.7.2.3 Personalization Printer

10C.7.2.4 Features

10C.7.2.5 Maintenance

11C.7.3 Passport Card Stock

11C.7.3.1 Card Stock Mandatory Features (CLIN0005a)

13C.7.3.2 Card Stock Optional Features (CLIN0005b, 0005c, and 0005d)

13C.7.3.3 Card Stock Pre-Printing

14C.7.3.4 ICC Tag Requirements

14C.7.4 Passport Card Test Stock

15C.7.5 RF Attenuating Sleeves and Optional Privacy Features

15C.7.6 Personalization QA Reader(s)

16C7.7 Technical Support

16C7.8 Operations and Maintenance Services

16C.7.8.1 Plans and Services

16C.7.8.2 Site Installation Support

18C.7.9 Automatic Card Inspection Equipment (Optional)

18C.7.10 Card Delivery System (Optional)

18C.7.11 Card Personalization Unit for a Centralized (High Volume) Print Facility (Optional)

19C.7.12 Card Personalization Unit for a Local (Low to Mid Volume) Issuance Agency (Optional)

19C.7.13 General Requirements

19C.7.13.1 Deliverables and Performance

20C.7.13.2 Manufacturing

21C.7.13.3 Miscellaneous

22C.7.14 Accelerated Delivery

22C.8 KEY PERSONNEL

22C.8.1 Project Manager

C.1 INTRODUCTION

C.1.1 Passport Card Program Background

The Department of State, Bureau of Consular Affairs (DoS/CA), in cooperation with the Department of Homeland Security (DHS), plans to develop and implement a U.S. card-format passport; a credit-card-size travel document. The Passport Card will be an accepted alternative to the traditional book-style passport for presentation at U.S. land and sea border crossings by June 1, 2009. The Passport Card is intended to be functional in the DHS People Access Security Service (PASS) system, an integrated, automated border-crossing identification system including programs such as NEXUS, Secure Electronic Network for Travelers’ Rapid Inspection (SENTRI), and Free and Secure Trade Program (FAST).

The origin of this program is Section 7209 of the Intelligence Reform and Terrorism Prevention Act of 2004 (IRTPA) that requires passports or other secure documents denoting citizenship and identity be used to enhance border security within the Western Hemisphere. The Act, now law and amended, requires the Secretary of Homeland Security, in consultation with the Secretary of State, to develop and implement a plan before June 1, 2009 to require all travelers, U.S. citizens and non-U.S. citizens alike, to present "a passport or other document, or combination of documents, deemed by the Secretary of Homeland Security to be sufficient to denote identity and citizenship” when entering the United States . The Act also requires that DHS and DoS expedite travel for frequent travelers, including those who reside in border communities. The Passport Card is specifically designed to facilitate the travel of those who reside in border communities.

A description of the anticipated DoS Passport Card personalization process is in Section J, Attachment A.

A DHS description of the anticipated use of the Passport Card at U.S. land border crossings is in Section J, Attachment B.

C.1.2 Passport Card Items To Be Procured

C.1.2.1 General

To successfully meet the mandate and timeline of the above Act, DoS plans to procure a solution that consists of Passport Card printers, card stock, RF Attenuating Sleeves, Personalization Quality Assurance (QA) readers and the necessary technical support services.

Throughout the life of the contract, DoS will purchase supplies and services to permit ongoing Passport Card personalization.

DoS seeks the flexibility to obtain individual components of the procured solution to accommodate growth, production concept changes, etc.

Additionally, DoS seeks the flexibility in the option years to use the Card Stock and support infrastructure, such as printers and readers procured under this RFP to create additional types of Travel Cards. These alternative Travel Cards would be functionally similar to the Passport Card but would be used to denote disparate travel privileges.

C.1.3 Passport Card Program Description

C.1.3.1 Three-Phased Program Implementation

To meet CA’s ambitious implementation milestones, program risk will be minimized with a carefully controlled three-phased effort. Program Phase I is to acquire the Passport Card and related products such as printers, RF Attenuating Sleeves, and reader/writers. Program Phase II is to modify, develop, and test the necessary systems and infrastructures to utilize those products that were acquired during Program Phase I to produce the Passport Card. Program Phase III is to deploy the capability to issue the Passport Card system-wide within CA.

C.1.3.2 Program Phase I: Passport Card Acquisition

The goal of Phase I is to acquire a Passport Card solution to satisfy the requirements of the Western Hemisphere Travel Initiative (WHTI).

C.1.3.2.1 Passport Card Acquisition Strategy

To meet the Program Phase I goal, CA is expanding its capability to issue travel documents. The current Passport issuance infrastructure will be modified to support Passport Card issuance.

The major elements of the DoS acquisition strategy are:

1. Issue a Request for Information (RFI) for industry comment

2. Hold Industry Day conference for Questions and Answers (Q&A) concerning RFI

3. Obtain NIST Certification of the card architecture described in this Statement of Work (SOW)

4. Issue RFP

5. Require proposals 45 calendar days after RFP issuance

6. Review proposals (technical and cost) and down-select top Offerors

7. Observe a demonstration of top Offerors’ products and down-select for testing

8. Conduct Government testing of top Offerors’ products (as described in Section J: Attachment I)

9. Evaluate results of Government tests of top Offerors’ products

10. Select an Awardee via the Source Selection Board.

C.1.3.3 Program Phase II: Pre Deployment Preparation

Once a Passport Card personalization solution is procured, CA will leverage the existing DoS infrastructure to issue Passport Cards.

Phase II will seek to mitigate the following risks:

· DoS Concept of Operations for personalization of cards is new and untested.

· DoS must modify and test existing IT systems to conduct issuance of the Passport Card, archive issuance data, and facilitate data sharing with DHS.

· DHS’s Concept of Operations for the Passport Card is new and untested.

C.1.3.4 Program Phase III: Deployment

During Phase III, CA will begin receipt of updated passport applications, to include requests for Passport Cards, and begin issuance of fully valid Passport Cards at the Print Facility and select Domestic Passport Agencies.

C.2 PROCUREMENT OBJECTIVE

This procurement will lead to the production of a new U.S. Passport Card with radio frequency identification (RFID) capability, using an ISO 18000 6C compliant embedded integrated contactless circuit (ICC). The issuance of the Passport Card is described in Section J, Attachment A: Notional DoS Concept of Operations. The use of this new U.S. Passport Card is described in Section J, Attachment B: Notional DHS Concept of Operations.

C.3 PROCUREMENT SCOPE

This RFP consists of the procurement of specified equipment, supplies, materials and technical support needed to issue a new U. S. Passport Card.

C.4 DELIVERABLES

Through the life of the contract DoS will purchase equipment, supplies and services to permit ongoing Passport Card personalization. Deliverables are described below for the Base Year and four Option Years. It is anticipated that consumables are not required for production of Passport Cards. If the Offeror’s solution requires consumables to be successful, Offeror shall specify those consumables and their cost in the Offeror’s proposal.

C.4.1 Base year C.4.1.1 Passport Card Personalization Solution Integration Kit (CLIN0001)

The Offeror shall provide a Passport Card Personalization Solution Integration Kit (as described in C.7.1).

The Passport Card Personalization Solution Integration Kit (CLIN0001) shall be delivered within 10 business days of contract award. The primary purpose of CLIN0001 is to facilitate Program Phase II.

C.4.1.2 High Volume Personalization Laser Engraving Printer (CLIN0002)

The Offeror shall provide a High Volume Personalization Laser Engraving Printer (as described in C.7.2). Offerors may propose either CLIN0002a or CLIN0002b.

C.4.1.3 Low to Mid Volume Personalization Laser Engraving Printer (CLIN0003)

The Offeror shall provide a Low to Mid Volume Personalization Laser Engraving Printer (as described in C.7.2). Offerors may propose either CLIN003a or CLIN003b.

C.4.1.4 SDK for CLIN0002 and CLIN0003 printers (CLIN0004)

The Offeror shall provide SDKs for the CLIN0002 and CLIN0003 printers described in C.7.2). It is the government’s desire to have a single SDK for both types of printers (CLIN 0004a). If this is not possible, then the Offeror can offer a separate CLIN for each SDK (CLIN 0004a & 0004b).

C.4.1.5 Preprinted RFID enabled Passport Card Stock, ready for personalization (CLIN0005)

The Offeror shall provide preprinted RFID enabled Passport Card Stock ready for personalization (as described in C.7.3). CLIN0005a is mandatory. CLIN0005b, CLIN0005c, CLIN0005d are optional for Offerors choosing to provide more than the mandatory security features.

C.4.1.6 Post award RFID enabled Passport Card Test Stock, ready for testing in Passport Card Personalization System (CLIN0006)

The Offeror shall provide Passport Card Test Stock ready for testing with Passport Card Personalization System (as described in C.7.4). Passport Card Test Stock will be identical to Passport Card Stock, less artwork and features.

C.4.1.7 RF Attenuating Sleeves for RFID enabled cards (CLIN0007)

The Offeror shall provide RF Attenuating Sleeves for RFID enabled cards (as described in C.7.5).

C.4.1.8 Personalization QA ISO 18000-6C Reader (CLIN0008)

The Offeror shall provide Personalization QA ISO 18000-6C Passport Card Readers (as described in C.7.6).

C.4.1.9 SDK for CLIN 8 reader (CLIN0009)

The Offeror shall provide SDKs for the Personalization QA ISO 18000-6C Passport Card Readers (as described in C.7.6).

C.4.1.10 Technical Support (CLIN00010)

The Offeror shall provide Technical Support (as described in C.7.7).

C.4.1.11 Travel (CLIN00011)

Travel is associated with Technical support (as described in C7.7).

C.4.1.12 High Volume Printer on-call servicing (CLIN00012)

The Offeror shall provide on-call servicing for the High Volume Printers specified in CLIN0002.

C.4.1.13 Low to Mid Volume Printer on-call servicing (CLIN00013)

The Offeror shall provide on-call servicing for the Low to Mid Volume Printers specified in CLIN0003.

C.4.1.14 Replacement parts for printers (CLIN00014)

The Offeror shall provide a list of replacement parts and associated prices for the CLIN0002 and CLIN0003 printers.

C.4.1.15 High Volume Printer Maintenance Kit for onsite preventative maintenance of printer specified in CLIN0002 (CLIN00015) The Offeror shall provide a High Volume Printer Maintenance Kit for U.S. Government onsite preventative maintenance of printers specified in CLIN0002.

C.4.1.16 Low to Mid Volume Printer Maintenance Kit for onsite preventative maintenance of Printer specified in CLIN0003 (CLIN00016)

The Offeror shall provide a Low to Mid Volume Printer Maintenance Kit for U.S. Government onsite preventative maintenance of printers specified in CLIN0003.

C.4.1.17 Operational Training for Passport Card System Operations (CLIN00017)

The Offeror shall provide operational training for agency / facility staff.

C.4.1.18 Automatic Card Inspection Equipment (CLIN00018 OPTIONAL) If applicable, the Offeror shall provide an Automatic Card Inspection System (as described in C.7.9).

C.4.1.19 Card Delivery System (CLIN00019 OPTIONAL)

If applicable, the Offeror shall provide a Card Delivery System (as described in C.7.10).

C.4.1.20 Card Personalization Unit for Centralized (High Volume) Print Facility (CLIN00020 OPTIONAL)

If applicable, the Offeror shall provide a card Personalization unit for a centralized (High Volume) print facility (as described in C.7.11).

C.4.1.21 Card Personalization Unit for Local (Low to Mid Volume) Issuance Agency (CLIN00021 OPTIONAL)

If applicable, the Offeror shall provide a card Personalization unit for a local (Low to Mid Volume) Issuance Agency (as described in C.7.12).

C.4.1.22 Extended Warranties (CLIN 00022 and CLIN 00023)

The Offeror shall provide extended warranties for five years and ten years for Passport Card Stock (CLIN0005) operation against physical and electronic failures (as described in C.6.1).

C.4.2 Option Year 1 The Offeror shall provide the specified equipment, supplies, materials, and technical support needed for Option Year 1: (See Section B) C.4.3 Option Year 2 The Offeror shall provide the specified equipment, supplies, materials, and technical support needed for Option Year 2: (See Section B) C.4.4 Option Year 3 The Offeror shall provide the specified equipment, supplies, materials, and technical support needed for Option Year 3: (See Section B) C.4.5 Option Year 4 The Offeror shall provide the specified equipment, supplies, materials, and technical support needed for Option Year 4: (See Section B)

C.5 DELIVERABLE SCHEDULE

The Offeror shall meet the deliverable schedule specified in Section F.

C.6 WARRANTY

C.6.1 Deliverable Warranties At a minimum, the Offeror shall warrant supplies provided under this contract, to include but not limited to, printers, readers, and related equipment, in accordance with industry best practices.

Offeror shall produce a card that will remain fully functional after passing through the personalization process. “Fully functional” means that the card fully communicates and operates in a normal working environment based on the requirements within this document. The Offeror will not be responsible for replacing Card Stock damaged due to Government equipment malfunctions or operator errors.

The Offeror shall provide a certification of warranty of a minimum of at least three years from the date of delivery. The Offeror shall provide two extended warranty options, five and ten-years (CLIN00022 and CLIN00023) from the date of delivery.

Throughout the warranty period, the ICC shall operate against physical and electronic failures under normal use. Card Stock and media shall operate for the warranty period without physical and mechanical failures (examples: delaminating, cracking, discoloration), as well as maintain full performance of the chip. Defective products shall be replaced or refunded as requested by the Government at the Offeror’s expense.

The Offeror shall provide a mechanism for the return of defective cards, e.g. no RFID read in operational environment.

The Offeror shall provide a monthly report of all returned cards.

These warranties shall in no way impair or diminish the rights of the U.S. Government under any other clause of this contract.

C.7 REQUIREMENTS

Requirements are specified below for the following delivered products and services:

· Passport Card Personalization Solution Integration Kit

· Passport Card Laser Engraving Personalization Printers for a Centralized (High Volume) Print Facility and for a Local (Low to Mid Volume) Issuance Agency

· Passport Card Stock

· Passport Card Test Stock

· RF Attenuating Sleeves (required) and Additional Privacy Features (if applicable)

· Personalization QA (Quality Assurance) Reader(s)

· Technical Support

· Operations and Maintenance Services

· Automatic Card Inspection Equipment (Optional)

· Card Delivery System (Optional)

· Card Personalization Unit for a Centralized (High Volume) Print Facility (Optional)

· Card Personalization Unit for a Local (Low to Mid Volume) Issuance Agency (Optional)

· General Requirements The Offeror shall assure that both the Centralized (High Volume) and Local (Low to Mid Volume) Personalization Printers produce identical documents in terms of configuration, format, coloration, and appearance at each issuance location.

The Offeror shall not sell, give, or transfer to any other government, entity, or person, any products, materials, and/or processes unique to United States Passport Card or its production.

C.7.1 Passport Card Personalization Solution Integration Kit

The Offeror shall provide a Passport Card Personalization Solution Integration Kit for Program Phase II: Pre Deployment Preparation as described in C.1.3.3. The kit will include:

· One High Volume Personalization Laser Engraving Printer as specified in C.7.2 in a configuration selected by DoS from those provided by the Offeror

· One Low to Mid Volume Personalization Laser Engraving Printer as specified in C.7.2 in a configuration selected by DoS from those provided by the Offeror

· Card Stock as specified in C.7.3 to produce 6000 Passport Cards

· RF Attenuating Sleeves as specified in C.7.5 for 6000 Passport Cards

· Personalization QA Reader(s) as specified in C.7.6

· Necessary SDKs to integrate the solution into the Passport environment

· Technical Support/Engineering Services C.7.2 Passport Card Laser Engraving Personalization Printers

Proposed printers will be integrated into the existing environment as described in Section J, Attachment A. Specifically, DoS will be expanding both High Volume print centers and Low to Mid Volume regional facilities for card issuance. These are encapsulated in CLIN 0002 and CLIN 0003. In each case, the system needs to be able to obtain either the ICC number or the Card number in order to match the card to the vendor supplied inventory before personalization (See Section J, Attachment C).

The Offeror shall provide a printing solution that can be described in the following categories:

High Volume card personalization capability that can reside at a Centralized Print Facility or other printing facility that can accommodate larger equipment for large batch personalization.

Low to Mid Volume card personalization capability that can reside at the various Regional Issuance (Low to Mid Volume Issuance) Agencies and be utilized within typical office cubicle boundaries to support expedited issuance of Passport Cards to walk-in or nearby customers for same-day service.

Card characteristics, after personalization, shall be consistent across these two platforms, leaving no discernable difference to the naked eye. The card stock shall be interchangeable between the printers. All desired features described in this section shall also be available on either High or Low to Mid Volume platforms.

C.7.2.1 Personalization Data

The proposed printer shall utilize laser engraving for personalization of the data described in Section J: Attachment C, Data Format for Passport Card. The laser engraving process shall therefore be required on both the front and rear of the card for personalization. The Offeror shall show the ability to print the entire MRZ set of characters as tactile elements at a minimum, while meeting all other SOW requirements.

C.7.2.2 Personalization Printer Interface

The DoS Travel Document Issuance System (TDIS) will be utilized for personalization services. DoS will adapt the Passport printing software within TDIS for Passport Card printing, including the software capability to dynamically manage print jobs, features, and layouts. To enable this integration process, the following shall be required:

· USB 2.0 and/or Ethernet interface from Printer to host workstation.

· Printer Driver for MS Windows 2003 and XP Operating Systems and Server.

· Printer SDK capable of communicating with Printer Driver for passing of card data and print layout, and receiving feedback and control messages from the printer including real-time inventory and tracking information of cards and consumables.

· GUI access to generate card print layout, both front and back. This shall include the ability to do the following at the discretion of DoS:

· set image size, type, and location,

· set text size, type, font, and location,

· embed other objects or features, such as variable microprint.

· Customizable sample application utilizing MS C++ or MS C#/.NET (preferred) to perform basic print job functions and features to facilitate integration effort as well as rapid Passport Card sample generation upon receipt of integration kit.

The following features are preferred, but optional:

· Capability to leverage printer SDK to control multiple printer devices from one workstation, described as a “printer pod”, where round-robin printing enables one operator to oversee multiple devices for batch printing. This is similar to the current Passport book printing process.

· Common SDK for both the High and Low to Mid Volume Printer systems, where like functionality will not require variances in the software to operate.

Any modification or upgrade to the SDK shall be made available to the Government at no additional cost throughout the printer lifecycle.

C.7.2.3 Personalization Printer

The DoS operating environment demands that the Printer housings shall be secure, and that unauthorized personnel shall not have access to Printer internals or card stock loaded within the Printers.

Offeror shall describe details of on-board printer physical security as well as any digital security measures that can be utilized with the Printer SDK (such as sensor and alert mechanism on Printer doors, Input/Output hoppers, or an alert that Cards have been printed off-hours).

Offeror shall detail specifications for card cleanliness expected for optimum Print personalization results. The DoS environment is a typical office environment and should have no negative effect on print success rate as currently configured. If that environment requires any special printer cleaning/maintenance, Offeror shall describe such procedures and recommended application intervals.

The Offeror shall provide the following features:

High Volume Card Personalization Capability

· Size of Equipment: No larger than 8 ft H x 12 ft L x 6 ft D, assembled Weight of 2000 lbs or less

· Power Requirements: 110v or 220v Offeror must specify

· Printer Card Hopper Input/Output Size: Meets or exceeds 1,000 cards for both input and output hoppers

· Throughput: Meets or exceeds 500 Cards per hour

· Maneuverability: Self-contained platform must include wheelbase for maneuvering

· Ventilation: Offeror must supply requirements for ventilation space

· Card Verification: Printer shall include a method for verification of either the ICC number or Card number, pre-personalization, accessible via SDK interface (Either CLIN0002a or CLIN0002b)

Low to Mid Volume Card Personalization Capability

· Size of Equipment: No larger than 4ft H x 6ft L x 3ft D, assembled Weight of 800 lbs or less

· Power Requirements: 110v or 220v Offeror must specify

· Printer Card Hopper Input/Output Size: Meets or exceeds 100 cards for both input and output hoppers

· Throughput: Meets or exceeds 50 Cards per hour

· Maneuverability: Option for a wheeled cart/platform to house printer for mobility

· Ventilation: Offeror must supply requirements for ventilation space

· Card Verification: Printer shall include a method for verification of either the ICC number or Card number, pre-personalization, accessible via SDK interface (Either CLIN0003a or CLIN0003b)

C.7.2.4 Features

These features apply to both High and Low to Mid Volume Printers. Personalization capability shall meet or exceed 300dpi but also be adjustable via the SDK.

Other features that may be considered for personalization printing include:

· Variable micro printing

· Graphics or other photo printing (other than Applicant standard photo)

· Tactile features with varying height or other distinguishable characteristics within elements

· Other alternatives supplied by Offeror will be considered C.7.2.5 Maintenance

Offeror shall submit typical maintenance plans for both High Volume and Low to Mid Volume printing and associated equipment. These plans shall include routine maintenance required on the printers, as well as long-term care and a statement of life expectancy for each equipment model submitted.

This information shall also include:

· Description, maintenance requirements, life expectancy, and cost of replacement laser module and other major components of both High Volume and Low to Mid Volume Printers

· Complete list of personalization printer components requiring routine or periodic replacement and expected replacement frequency and cost

· Training information and appropriate documents for DoS staff to perform maintenance and Firmware/SDK upgrades in the field

· Hourly support rates and response times of Offeror engineers for any non-warranty work

C.7.3 Passport Card Stock The Passport Card shall meet ISO 7810 ID-1 specifications and follow the guidelines of ICAO 9303 Part 3 Volume 1 Sections IV and V recommendations for TD-1 Documents of Identity where applicable. In case of conflict, use ICAO 9303.

Passport Card will display information similar to that of the data page of the current U.S. Passport booklet:

· On the Passport Card front: citizen facial image and biographic information

· On the Passport Card back: MRZ for ID-1 type document compliant with ICAO 9303 Part 3 Volume 1 Section IV part 9, and Section V parts 6-9 and appendices 3 and 6.

See Section J: Attachment C: Data Format for Passport Card for further detail.

The Passport Card shall have further machine-readable capability with an embedded RFID capable ICC and antenna. The ICC shall store only a manufacturer-encoded number that shall be unique to the specific card. The schema for the unique number is described in Section J: Attachment C: Data Format for Passport Card.

The Passport Card must serve as a tamper-resistant and physically secure (counterfeit deterrent and alteration deterrent) and durable travel document that will permit CBP officers to use RFID equipment to read the ICC number on-board the Passport Card in order to access data from a DHS database, to read the MRZ encoded personalized data on the back of the Passport Card using passport readers designed to read ICAO 9303 MRZs, and to confidently inspect the card on its face value.

Although decals shall not be adhered to the card as any part of this offer, it is anticipated that the U.S. Government may produce decals to be adhered to at a later date and separate from this award.

DoS reserves the right to modify artwork and security features over the life of the contract and will work with Offeror to do so.

C.7.3.1 Card Stock Mandatory Features (CLIN0005a) Card body material shall:

a. Be nontoxic (presents no toxic hazard in the course of personalization and normal use).

b. Be compatible with ICC components that enable each card to function as a passive RF responder as described in Section C.7.3.4.

c. Be compatible with personalization printers that meet the requirements of Section C.7.2, including having material receptive to laser energy so that tactile printing can be done per personalization concepts shown in Section J, Attachment C. Material must be deep enough in card to prevent tactile print removal without clear tamper evidence.

d. Be polycarbonate or alternate substrate for which the Offeror must provide sufficient evidence that alternate will not degrade performance compared to polycarbonate, and will meet all other requirements herein.

e. Meet the following:

(ISO unless other) Card Acceptance Criteria

ICC

CARD STOCK

RF ATTENUATING SLEEVE

NOTE 1: The tests that will be run to determine if the card stock meets these properties are described in Section J: Attachment I.

f. Not contaminate card processing or interface devices in the course of normal use per ISO 7810 section 8.14

g. Be manufactured to show the artwork as in Section J: Attachment C: Data Format for Passport Card

h. Be manufactured to include these security features, as indicated in Section J, Attachment C:

i. Tactile element(s) over photo area of face

ii. Optically variable element using color shifting ink with opaque gold to green color pair, showing shift between 45 and 85 degrees of angle between observer and card surface, that is visible in diffuse lighting, on back PASSsystem logo

iii. Optically Variable Device (OVD) equivalent to hologram, located on face under photo area. Artwork for OVD will be provided, if Offeror does not provide, but must not detract from artwork in Section J Attachment C

C.7.3.2 Card Stock Optional Features (CLIN0005b, 0005c, and 0005d)

If additional security features can be provided at no additional cost, include them as part of CLIN0005a. In addition to the features of CLIN0005a, Offeror may also include one or more of the following optional security features per card, each feature being submittal one, two, or three under appropriate CLINs (0005b, 0005c, and 0005d):

1. Transmitted light element, equivalent to thread or watermark

2. Micro printed or fine line designed graphic element(s)

3. A feature responsive to nonvisible light

4. Invisible element using a material furnished by DoS that functions with testing device provided by or specified by DoS. This feature, if found acceptable, may require Offerors to provide rights to Government for exclusive use in perpetuity, obtain security clearance for personnel needing to know its use, and sign nondisclosure agreements about its use. Element designs will be provided by government.

5. Other vendor security feature proposals may be substituted for one or more of those above.

C.7.3.3 Card Stock Pre-Printing

The preprinting shall not rub off or fade during the life of the Passport Card, nor shall the printing process deposit debris on the personalization printer. Pre-printed card stock pattern and features, offered security features, and the offered personalization process shall not interfere with the ICC and related card components, nor shall it obstruct access to machine-readable information.

The Offeror shall print on each card submitted a unique serial number, between 9 and 16 characters, and print a one D 3 of 9 type bar code alongside according to artwork in Section J: Attachment C. This number shall not be related to the electronically written data described in C.7.3.4.

C.7.3.4 ICC Tag Requirements

To meet the functional working requirement of the Passport Card within CBP’s operational process at land borders, the card stock shall have embedded ISO/IEC 18000 6C compliant RF capability.

The ICC shall meet the following requirements:

· The card shall comply with ISO/IEC 18000-6:2004/Amd 1:2006 (Type C)

· The card ICC data structure shall be as described in Section J, Attachment C: Data Format for Passport Card

· The card ICC shall store a unique number from a range supplied by DoS and no further cardholder associated data (Referred to as the EPC number in the GEN 2 specification and the Unique Item Identifier in the ISO 18000 6C specification)

· The cards shall meet or surpass ISO/IEC 18000 6C performance criteria in a laboratory and operational setting The ICC shall be locked by the Offeror through the Gen 2 “Permalock” command, setting access to 00000000. Permalock prevents the modification or addition of any information after a Passport Card has been manufactured. The Passport Card architecture will be implemented only by Gen 2 ICCs that permit all memory banks to be permanently write locked, and all memory banks shall be write locked and Permalocked by the manufacturer.

The Offeror shall provide a list (manufacturer and model number) of all GEN 2 and/or ISO 18000 6C certified readers known to interface properly and effectively with the offered embedded RFID.

Preference will be given to solutions that are interoperable with 18000 6C readers, which are GEN 2 certified, from multiple vendors.

C.7.4 Passport Card Test Stock

The Offeror shall provide Passport Card Test Stock identical to that provided in C.7.3 less the applicable security features and artwork. In addition, the word “TEST” will be pre-printed on each card of the Passport Card Test Stock. Passport Card Test Stock will be used for continual testing with the Passport Card Personalization process.

C.7.5 RF Attenuating Sleeves and Optional Privacy Features Privacy of citizens is a primary concern of DoS and DHS. Privacy features enable a cardholder to effectively activate and deactivate a Passport Card. DoS believes multiple privacy features maximize privacy protection and prefers a privacy solution that includes both an attenuating sleeve and additional privacy protection features that default to the deactivated state. At a minimum Offerors shall propose RF Attenuating Sleeves that meet the requirements described below.

RF Attenuating Sleeves shall be of a material that will enclose the card stock so that the finished card is enclosed from 360 degrees line of sight, and comes out only with manual effort of the holder. The Sleeve material will have RF reading single layer shielding effectiveness of at least 40 dB, compared to unshielded card RF reading for a frequency in the 860 to 980 MHz range. RF Attenuating Sleeves shall not affect the function of a removed card after repeated insertions and removals over the life of the Passport Card. DoS reserves the right to print on the RF Attenuating Sleeve or direct the vendor to do so.

If the Offeror proposes an additional privacy feature to the RF Attenuating Sleeve, such as an activation feature or a built-in card RF capability that is only activated with a cardholder real-time action (an RF Attenuating Sleeve is still required, CLIN0007), this feature must be compatible with artwork provided and allow all other requirements to be met. If this feature is submitted, Offeror shall show how RF is activated in printer so that it can be read for inventory and quality inspection purposes. If this feature is proposed, the Offeror shall include the cost of this feature in their proposal. The cardholder action shall not require more than simple written instruction to learn, nor create any hazard while in use. Decisions of applicability and implementation of activation features resides with DoS, CBP, and DHS decision makers. Specific activation features proposed as optional security features may or may not be implemented into the Passport Card. Cards submitted for evaluation that include an activation feature must meet or exceed EPC Gen 2 18000-6C performance failure rates for the 10 year life of the card. This applies to both the activation and de-activation of said feature. It is the responsibility of the contractor to provide evidence, including test data, that said EPC Gen 2 standards are met.

C.7.6 Personalization QA Reader(s) The proposed readers shall be compatible with the DoS TDIS personalization system as described in Section J, Attachment A.

The Offeror shall provide the following QA reader features for the desktop solution:

· ISO 18000-6c capable and GEN2 certified

· Frequency - 860 Mhz - 960 MHz

· RF Power - 30 dBm – 35 dBm

· Reader Dimensions (not including antennas) – 12” l x10” w x3” h

· Weight (not including antennas) – 5 lbs

· AC Power – 110v

· PC Interface – Serial, USB 2.0, or TCP/IP

The QA reader shall include an SDK that will enable DoS integration for Passport Card verification. This SDK should be compatible with any embedded RFID reader inside the Printer.

Any modification or upgrade to the SDK shall be made available to the Government at no additional cost throughout the reader lifecycle.

C7.7 Technical Support The Offeror shall provide DoS on call technical support in its set up and testing of both the High Volume and Low to Mid Volume Printers and in their initial operations; and assistance in setting up the card inventory control related data collection.

The Offeror shall also provide Card-related technical support to DoS to ensure the successful implementation of any Passport Card-driven changes to the current passport processes, equipment or material.

Technical support shall commence upon award. The Offeror shall provide priority on-call technical support with a four (4) hour response time at the fixed hourly rate(s). Charges shall be computed to the nearest quarter of an hour. The following are non-chargeable items:

· Remedial support on the same problem

· Travel time to and from site

C7.8 Operations and Maintenance Services C.7.8.1 Plans and Services

The Offeror shall provide the following plans:

· Installation Plan (C.7.8.2)

· Maintenance Plan (C.7.2.5)

· Inventory Control Plan (C.7.13.1.2)

· Training Plan (CLIN 0017)

· Availability/Continuity of Supply Plan (Section L, Appendix E) C.7.8.2 Site Installation Support C.7.8.2.1 Installation Material and Equipment

All material, equipment, and tools required for proper contractor installation of the Passport Card Personalization equipment shall be provided by the Contractor. The Contractor shall be fully responsible for the transport of all installation material and equipment, without damage or loss, to the installation site and the government-designated installation area within the site building. The Contractor shall be responsible for the off-loading of all equipment at the receiving site.

C.7.8.2.2 Placement

The Contractor shall be responsible for the transport and placement of all equipment from the designated point within the installation site building to the designated installation positions. The Government will not be responsible for storage of equipment for any period of time between transport and placement. Government personnel shall not assist in this activity except to clear aisles and areas to allow for the inter-facility movement of the equipment to the installation positions.

C.7.8.2.3 Mechanical Installation

The Contractor shall be responsible for all of the mechanical/physical installation aspects for the equipment including, but not limited to, activities such as assembly, placement of components, and inspections.

C.7.8.2.4 Electrical Installation

The Contractor shall be responsible for the complete electrical installation of the equipment. This shall include connection of the system components to the site power and grounding system, and placement of intra-component cabling. The contractor shall supply all cabling, wiring, connectors, terminators, and associated hardware and shall conduct inspections.

C.7.8.2.5 System Acceptance Test (SAT)

After the equipment are installed and adjusted to specification, an installation test shall be conducted by the contractor and witnessed by Department of State personnel according to the government-approved Installation Test Plans/Procedures. The equipment will be accepted at each site upon successful completion of the field tests on the installed equipment.

C.7.8.2.6 Constraints

Sites at which installation, integration, or testing activities are being conducted may have on-going passport Personalization operations. The Contractor shall minimize any interference with these operations. The Installation and Integration Plan shall determine scheduling, contract manpower, and equipment requirements which may impact passport production operations. The contractor shall make adequate provisions in the personnel staffing and installation/testing procedures to allow for a flexible use of contractor on-site personnel as to avoid conflicts with passport Personalization activities at the site. Every effort will be made to permit as much installation work to proceed on the prime shift, but no absolute assurance can be given that this will always be possible. The Contractor shall be required to perform installations during other than prime shifts as the mission requirements dictate.

C.7.8.2.7 Disposition of Materials

The Contractor shall arrange for the disposition of all packaging and other disposable materials.

C.7.9 Automatic Card Inspection Equipment (Optional) The Offeror may provide equipment in the personalization printers that can inspect 100% of card output. Inspection must confirm that personal data, including photograph and MRZ, are located correctly, legible and match corresponding record in database, and record rejected cards failing these criteria, separating and record count of all cards.

C.7.10 Card Delivery System (Optional)

Offeror may submit an option for a “Card Delivery System”. If a Card Delivery System is provided, Offeror shall also provide the Automatic Inspection System (CLIN 0018). The purpose of this system is to package the Passport Cards along with a printed template and RF Attenuating Sleeve into a mailing envelope that shall provide verification information for the customer. The delivery system should be an option on the high-volume print capability. The delivery system shall not impede the throughput of the printing components.

The following features of the Centralized “Delivery System” must be included in any solution the Offeror submits:

· Accept input of printed cards directly from printer in automated fashion

· Integrate to a document printer for customized insert capability

· Support Microsoft Word customization template interface

· Ability to insert the RF Attenuating Sleeve proposed for the Passport Card into an envelope along with the Passport Card and documentation

· The ability for the card to be affixed to a form or properly secured within an envelope; must be able to affix or secure multiple cards per one form and envelope

· Support and affix or print mail labeling onto envelope Optionally, the Centralized “Delivery System” can support postage rating and application to envelope.

C.7.11 Card Personalization Unit for a Centralized (High Volume) Print Facility (Optional) This optional CLIN (CLIN00020) should be used if the Offeror proposes an integrated solution that is more cost-effective or more advantageous to the government than purchasing items listed as separate CLINS above. The Offeror’s Card Personalization Unit shall provide passport cards for a centralized (High Volume) print facility and shall support the passport card process described in Section J, Attachment A: Notional DoS Concept of Operations. The Offeror’s Card Personalization Unit for a centralized (high volume) print facility must integrate into the current Passport environment.

C.7.12 Card Personalization Unit for a Local (Low to Mid Volume) Issuance Agency (Optional) This optional CLIN (CLIN00021) should be used if the Offeror proposes an integrated solution that is more cost-effective or more advantageous to the government than purchasing items listed as separate CLINS above. The Offeror’s Card Personalization Unit shall provide passport cards for a local (Low to Mid Volume) issuance agency and shall support the passport card process described in Section J, Attachment A: Notional DoS Concept of Operations. The Offeror’s Card Personalization Unit for a local (Low to Mid Volume) issuance agency must integrate into the current Passport environment.

C.7.13 General Requirements

C.7.13.1 Deliverables and Performance

C.7.13.1.1 Changes in Deliverable Design or Characteristics Once the Government makes an award, the Offeror shall not change, enhance, or modify any of the offered item specifications (such as for printers, Passport Card Stock, RFID Reader, Privacy Sleeve, and other optional equipment) without written approval of the Government. If changes in the offered items have been made prior to award, Offeror must disclose theses changes during final negotiations.

C.7.13.1.2 Delivery Preparations to DoS or Authorized Agent General: Preservation and packaging shall afford adequate protection against deterioration and physical damage during shipment, handling, and storage. Marking, shipment, and storage shall also be in accordance with (IAW) commercial practices. Cards shall be packaged to keep them free of contamination, e.g., by dirt, dust, debris and fingerprints, until the Government user opens the package. The manufacturer shall inventory and ship cards to TBD designated locations. Specific locations will be provided upon contract award. Cards will be stored and shipped in a manner that will ensure secure delivery and accountability of cards per package and total cards per shipment manner. Manifesting logs and audit ability shall be provided. The Offeror shall provide a consolidated monthly report of card stock shipments to all locations. Said report will identify breaks in lots as a result of a defective batch.

Packaging: Cards shall be packed such that the manufacturer lot number and card numbers are visible on the package unit. Several units may be included per shipment. Each package of Cards shipped shall be placed in tamper evident packaging. Each shipment of cards shall have a packing list detailing the card numbers included in the package.

Marking: Marking on shipment packages shall clearly show name and address of the receiving organization, along with appropriate invoice numbers and indication of contents, as specified by this contract.

Card Shipment / Inventory Data Transfer Requirements: The Offeror shall maintain a software application/utility, such as an Inventory Control System (ICS) at their production facility that will collect relevant data and support the transfer of information to DoS in XML (format to be agreed upon post award) containing the following shipment/inventory data:

· Shipment Lot #

· Shipment Date

· Shipment Origination

· Shipment Destination

· Shipment Quantity (Total # of cards)

· Order Number(s)

· Card vendor (Manufacturer)

· Card Revision

· ICC # Range for Shipment

· Physical Card # Range for Shipment

· Bundle size and quantity

· ICC # Range for each Bundle

· Physical Card # Range for each Bundle

· Chip Vendor

· Chip Type

· Chip Version

· Chip Number The Offeror may also be required to provide an electronic shipping manifest (CD) containing the information above.

Upon contract award, an Interface Control Document (ICD) will be put in place to ensure reliable and secure transfer of the above information between the Contractor and DoS. In addition to the fields listed, additional data fields may also be required to support the DoS objectives and will be mutually agreed upon by both parties.

Transportation: The Offeror shall ship all Card products using bonded shippers, in accordance with practices for security products as approved by DoS Bureau of Diplomatic Security, to locations specified by DoS.

C.7.13.2 Manufacturing

The Card Stock shall be manufactured to the best of commercial standards and practices.

C.7.13.2.1 Standards

· Certified ISO 9000 V2000

C.7.13.2.2 Quality Assurance Provision

· The Offeror shall use the best commercial cleanliness standards.

· Defect, contamination, and other Passport Card Stock problems found during the random sample quality testing that adversely affect card quality will be considered grounds for refund or replacement of said cards, as determined by the Government.

C.7.13.3 Miscellaneous

Travel requirements may…