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Passport Card Stock and Printer Supply Federal contract opportunity
Solicitation number
S-AQMPD-06-R-1140
Issued by
Department of State Office of Acquisition Management

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Attachment H - Compliance Matrix

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Overview

Passport Card Compliance Matrix
This compliance matrix consists of 16 sheets, one for each of the subfactors found in Section M.4.5. Each sheet lists the requirements associated with that particular evaluation subfactor. The sheets are in the following order:
Evaluation Factor: Evaluation Subfactor: Description of requirements

1. Technical Excellence: CA/PPT Environment: Integration and performance in PPT requirements

2. Techncial Excellence: Card Stock: Card Stock Requirements

3. Technical Excellence: DHS/CBP Environment: Integration and performance in CBP requirements

4. Technical Excellence: Privacy Feature: RF Attenuating Sleeve (and optional privacy feature, if applicable) requirements

5. Technical Excellence: Availability: Availability and redundancy of manufacturing operations requirements

6. Technical Excellence: Technical Support: Technical Support requirements

7. Technical Excellence: General: A variety of requirements

8. Experience: RFID: Overall experience with RFID capable technology requirements

9. Experience: 18000 6 and/or EPC global Gen 2 Standards and Specifications: Requirements pertaining to experience with ISO 18000 part 6 and/or EPC Global Gen 2 and its referenced standards and interoperability specifications

10. Experience: TD-1, ID-1 Specification: Requirements pertaining to experience with TD-1/ID-1 card manufacturing and personalization

11. Experience: Past Performance: Requirements pertaining to past performance with contracts of similar size, scope, and complexity

12. Management Approach: Card Personalization: Requirements pertaining to management approach to Passport Card Printer development, testing, manufacturing (including contingency planning), and delivery in time 13: Management Approach: Card Stock Development: Requirements pertaining to management approach to Passport Card Stock development, testing, manufacturing (including contingency planning), and delivery in time

14. Management Approach: Technical Support: Requirements pertaining to management approach to technical support

15. Management Approach: Quality and Security Control: Requirements pertaining to management approach to quality and security control

16. Management Approach: Communication and Reporting: Requirements pertaining to management approach to communication and reporting

&C5_2_2007 Compliance Matrix &C5_2_2007 Compliance Matrix

TE CA_PPT Environment

RFP SectionTechnical Excellence: CA/PPT Environment Subfactor Requirements
(Shall Statements)Proposal SectionCompliance (Yes/No/ Other)DO NOT COMPLETE
C.5DELIVERABLE SCHEDULE: The Offeror shall meet the deliverable schedule specified in Section F.
C.6.1Deliverable Warranties: At a minimum, the Offeror shall warrant supplies provided under this contract, to include but not limited to, printers, readers, and related equipment, in accordance with industry best practices.
C.6.1Deliverable Warranties: Offeror shall produce a card that will remain fully functional after passing through the personalization process.
C.6.1Deliverable Warranties: The Offeror shall provide a certification of warranty of a minimum of at least three years from the date of delivery.
C.6.1Deliverable Warranties: The Offeror shall provide two extended warranty options, five and ten-years (CLIN00022 and CLIN00023) from the date of delivery.
C.6.1Deliverable Warranties: Throughout the warranty period, the passport card and the ICC shall operate against physical and electronic failures under normal use. Card Stock and media shall operate for the warranty period without physical and mechanical failures (examples: delaminating, cracking, discoloration), as well as maintain full performance of the chip.
C.6.1Deliverable Warranties: Defective products shall be replaced or refunded as requested by the Government at the Offeror’s expense.
C.6.1Deliverable Warranties: The Offeror shall provide a mechanism for the return of defective cards, e.g. no RFID read in operational environment.
C.6.1Deliverable Warranties: The Offeror shall provide a monthly report of all returned cards.
C.6.1Deliverable Warranties: These warranties shall in no way impair or diminish the rights of the U.S. Government under any other clause of this contract.
C.7REQUIREMENTS:The Offeror shall assure that both the Centralized (High Volume) and Local (Low to Mid Volume) Personalization Printers produce identical documents in terms of configuration, format, coloration, and appearance at each issuance location.
C.7REQUIREMENTS: The Offeror shall not sell, give, or transfer to any other government, entity, or person, any products, materials, and/or processes unique to United States Passport Card or its production.
C.7.1Passport Card Personalization Solution Integration Kit: The Offeror shall provide a Passport Card Personalization Solution Integration Kit for Program Phase II: Pre Deployment Preparation as described in C.1.3.3
C.7.2The Offeror shall provide a printing solution that can be described in the following categories:

High Volume card personalization capability that can reside at a Centralized Print Facility or other printing facility that can accommodate larger equipment for large batch personalization.

C.7.2 The Offeror shall provide a printing solution that can be described in the following categories:

Low to Mid Volume card personalization capability that can reside at the various Regional Issuance (Low to Mid Volume Issuance) Agencies and be utilized within typical office cubicle boundaries to support expedited issuance of Passport Cards to walk-in or nearby customers for same-day service.

C.7.2Passport Card Laser Engraving Personalization Printers: Card characteristics, after personalization, shall be consistent across these two platforms, leaving no discernable difference to the naked eye.
C.7.2Passport Card Laser Engraving Personalization Printers: The card stock shall be interchangeable between the printers.
C.7.2Passport Card Laser Engraving Personalization Printers: All desired features described in this section shall also be available on either High or Low to Mid Volume platforms.
C.7.2.1Personalization Data: The proposed printer shall utilize laser engraving for personalization of the data described in Section J: Attachment C, Data Format for Passport Card.
C.7.2.1Personalization Data: The laser engraving process shall therefore be required on both the front and rear of the card for personalization.
C.7.2.1Personalization Data: The Offeror shall show the ability to print the entire MRZ set of characters as tactile elements at a minimum, while meeting all other SOW requirements.
C.7.2.2Personalization Printer Interface: To enable this integration process, the following shall be required:

• USB 2.0 and/or Ethernet interface from Printer to host workstation.

C.7.2.2 Personalization Printer Interface: To enable this integration process, the following shall be required:

• Printer Driver for MS Windows 2003 and XP Operating Systems and Server.

C.7.2.2 Personalization Printer Interface: To enable this integration process, the following shall be required:

• Printer SDK capable of communicating with Printer Driver for passing of card data and print layout, and receiving feedback and control messages from the printer including real-time inventory and tracking information of cards and consumables.

C.7.2.2 Personalization Printer Interface: To enable this integration process, the following shall be required:

• GUI access to generate card print layout, both front and back. This shall include the ability to do the following at the discretion of DoS:

o set image size, type, and location, o set text size, type, font, and location, o embed other objects or features, such as variable microprint.

C.7.2.2 Personalization Printer Interface: To enable this integration process, the following shall be required:

• Customizable sample application utilizing MS C++ or MS C#/.NET (preferred) to perform basic print job functions and features to facilitate integration effort as well as rapid Passport Card sample generation upon receipt of integration kit.

C.7.2.2Personalization Printer: Any modification or upgrade to the SDK shall be made available to the Government at no additional cost throughout the printer lifecycle.
C.7.2.3Personalization Printer: The DoS operating environment demands that the Printer housings shall be secure, and that unauthorized personnel shall not have access to Printer internals or card stock loaded within the Printers.
C.7.2.3Personalization Printer: Offeror shall describe details of on-board printer physical security as well as any digital security measures that can be utilized with the Printer SDK (such as sensor and alert mechanism on Printer doors, Input/Output hoppers, or an alert that Cards have been printed off-hours).
C.7.2.3Personalization Printer: Offeror shall detail specifications for card cleanliness expected for optimum Print personalization results.
C.7.2.3Personalization Printer: If that environment requires any special printer cleaning/maintenance, Offeror shall describe such procedures and recommended application intervals.
C.7.2.3The Offeror shall provide the following features:

High Volume Card Personalization Capability

• Size of Equipment: No larger than 8 ft H x 12 ft L x 6 ft D, assembled Weight of 2000 lbs or less C.7.2.3 The Offeror shall provide the following features:

High Volume Card Personalization Capability

• Power Requirements: 110v or 220v Offeror must specify C.7.2.3 The Offeror shall provide the following features:

High Volume Card Personalization Capability

• Printer Card Hopper Input/Output Size: Input capacity (one or more hoppers) of 1,000 cards C.7.2.3 The Offeror shall provide the following features:

High Volume Card Personalization Capability

• Throughput: Meets or exceeds 500 Cards per hour at 300 dpi C.7.2.3 The Offeror shall provide the following features:

High Volume Card Personalization Capability

• Maneuverability: Self-contained platform must include wheelbase for maneuvering C.7.2.3 The Offeror shall provide the following features:

High Volume Card Personalization Capability

• Ventilation: Offeror must supply requirements for ventilation space C.7.2.3 The Offeror shall provide the following features:

High Volume Card Personalization Capability

• Card Verification: Printer shall include a method for verification of either the ICC number or Card number, pre-personalization, accessible via SDK interface (Either CLIN0002a or CLIN0002b) C.7.2.3 The Offeror shall provide the following features:

Low to Mid Volume Card Personalization Capability

• Size of Equipment: No larger than 4ft H x 6ft L x 3ft D, assembled Weight of 800 lbs or less C.7.2.3 The Offeror shall provide the following features:

Low to Mid Volume Card Personalization Capability

• Power Requirements: 110v or 220v Offeror must specify C.7.2.3 The Offeror shall provide the following features:

Low to Mid Volume Card Personalization Capability

• Printer Card Hopper Input/Output Size: Meets or exceeds 100 cards for both input and output hoppers C.7.2.3 The Offeror shall provide the following features:

Low to Mid Volume Card Personalization Capability

• Throughput: Meets or exceeds 50 Cards per hour at 300 dpi C.7.2.3 The Offeror shall provide the following features:

Low to Mid Volume Card Personalization Capability

• Maneuverability: Option for a wheeled cart/platform to house printer for mobility C.7.2.3 The Offeror shall provide the following features:

Low to Mid Volume Card Personalization Capability

• Ventilation: Offeror must supply requirements for ventilation space C.7.2.3 The Offeror shall provide the following features:

Low to Mid Volume Card Personalization Capability

• Card Verification: Printer shall include a method for verification of either the ICC number or Card number, pre-personalization, accessible via SDK interface (Either CLIN0003a or CLIN0003b)

C.7.2.4Features: These features apply to both High and Low to Mid Volume Printers. Personalization capability shall meet or exceed 300dpi but also be adjustable via the SDK.
C.7.2.5Maintenance: Offeror shall submit typical maintenance plans for both High Volume and Low to Mid Volume printing and associated equipment. These plans shall include routine maintenance required on the printers, as well as long-term care and a statement of life expectancy for each equipment model submitted.

This information shall also include:

• Description of, maintenance requirements, and life expectancy, and cost of replacement of laser module and other major components of both High Volume and Low to Mid Volume Printers

• Complete list of personalization printer components requiring routine or periodic replacement and expected replacement frequency and cost

• Training information and appropriate documents for DoS staff to perform maintenance and Firmware/SDK upgrades in the field

• Hourly support rates and response times of Offeror engineers for any non-warranty work

C.7.3Passport Card Stock: The Passport Card shall meet ISO 7810 ID-1 specifications and follow the guidelines of ICAO 9303 Part 3 Volume 1 Sections IV and V recommendations for TD-1 Documents of Identity where applicable. In case of conflict, use ICAO 9303.
C.7.3Passport Card Stock: The Passport Card shall have further machine-readable capability with an embedded RFID capable ICC and antenna.
C.7.3Passport Card Stock: The ICC shall store only a manufacturer-encoded number that shall be unique to the specific card. The schema for the unique number is described in Section J: Attachment C: Data Format for Passport Card.
C.7.3Passport Card Stock: The Passport Card must serve as a tamper-resistant and physically secure (counterfeit deterrent and alteration deterrent) and durable travel document that will permit CBP officers to use RFID equipment to read the ICC number on-board the Passport Card in order to access data from a DHS database, to read the MRZ encoded personalized data on the back of the Passport Card using passport readers designed to read ICAO 9303 MRZs, and to confidently inspect the card on its face value.
C.7.3.1Card Stock Mandatory Features (CLIN0005a): Card body material shall:

a. Be nontoxic (presents no toxic hazard in the course of personalization and normal use).

C.7.3.1 Card Stock Mandatory Features (CLIN0005a): Card body material shall:

b. Be compatible with ICC components that enable each card to function as a passive RF responder as described in Section C.7.3.4.

C.7.3.1 Card Stock Mandatory Features (CLIN0005a): Card body material shall:

c. Be compatible with personalization printers that meet the requirements of Section C.7.2, including having material receptive to laser energy so that tactile printing can be done per personalization concepts shown in Section J, Attachment C. Material must be deep enough in card to prevent tactile print removal without clear tamper evidence.

C.7.3.1 Card Stock Mandatory Features (CLIN0005a): Card body material shall:

d. Be polycarbonate or alternate substrate for which the Offeror must provide sufficient evidence that alternate will not degrade performance compared to polycarbonate, and will meet all other requirements herein.

C.7.3.1 Card Stock Mandatory Features (CLIN0005a): Card body material shall:

e. Meet the following [table shown in Section C.7.3.1]:

C.7.3.1 Card Stock Mandatory Features (CLIN0005a): Card body material shall:

f. Not contaminate card processing or interface devices in the course of normal use per ISO 7810 section 8.14

C.7.3.3Card Stock Pre-Printing: The preprinting shall not rub off or fade during the life of the Passport Card, nor shall the printing process deposit debris on the personalization printer.
C.7.3.3Card Stock Pre-Printing: Pre-printed card stock pattern and features, offered security features, and the offered personalization process shall not interfere with the ICC and related card components, nor shall it obstruct access to machine-readable information.
C.7.3.3Card Stock Pre-Printing: The Offeror shall Laser Engrave on each card submitted a unique serial number, between 9 and 16 characters, and print a 1-Dimensional Code 3 of 9 type bar code alongside according to artwork in Section J: Attachment C.
C.7.3.3Card Stock Pre-Printing: This number shall not be related to the electronically written data described in C.7.3.4.
C.7.3.4ICC Tag Requirements: To meet the functional working requirement of the Passport Card within DHS’s operational process at land borders, the card stock shall have embedded ISO/IEC 18000 6C compliant RF capability.
C.7.3.4ICC Tag Requirements: The ICC shall meet the following requirements:

• The card shall comply with ISO/IEC 18000-6:2004/Amd 1:2006 (Type C) C.7.3.4 ICC Tag Requirements: The ICC shall meet the following requirements:

• The card ICC data structure shall be as described in Section J, Attachment C: Data Format for Passport Card C.7.3.4 ICC Tag Requirements: The ICC shall meet the following requirements:

• The card ICC shall store a unique number from a range supplied by DoS and no further cardholder associated data (Referred to as the EPC number in the GEN 2 specification and the Unique Item Identifier in the ISO 18000 6C specification) C.7.3.4 ICC Tag Requirements: The ICC shall meet the following requirements:

• The cards shall meet or surpass ISO/IEC 18000 6C performance criteria in a laboratory and operational setting

C.7.3.4ICC Tag Requirements: The ICC shall be locked by the Offeror through the Gen 2 “Permalock” command, setting access to 00000000. Permalock prevents the modification or addition of any information after a Passport Card has been manufactured.
C.7.3.4ICC Tag Requirements: The Passport Card architecture will be implemented only by Gen 2 ICCs that permit all memory banks to be permanently write locked, and all memory banks shall be write locked and Permalocked by the manufacturer.
C.7.3.4ICC Tag Requirements: The Offeror shall provide a list (manufacturer and model number) of all GEN 2 and/or ISO 18000 6C certified readers known to interface properly and effectively with the offered embedded RFID.
C.7.3.4ICC Tag Requirements: Preference will be given to solutions that are interoperable with 18000 6C readers, which are GEN 2 certified, from multiple vendors.
C.7.4Passport Card Test Stock: The Offeror shall provide Passport Card Test Stock identical to that provided in C.7.3 less the applicable security features and artwork. In addition, the word “TEST” will be pre-printed on each card of the Passport Card Test Stock.
C.7.5RF Attenuating Sleeves and Optional Privacy Features: Offerors shall propose RF Attenuating Sleeves that meet the requirements described below.
C.7.5RF Attenuating Sleeves and Optional Privacy Features: RF Attenuating Sleeves shall be of a material that will enclose the card stock and comes out only with manual effort of the holder.
C.7.5RF Attenuating Sleeves and Optional Privacy Features: RF Attenuating Sleeves shall not affect the function of a removed card after repeated insertions and removals over the life of the Passport Card.
C.7.6Personalization QA Reader(s): The proposed readers shall be compatible with the DoS TDIS personalization system as presented in the DoS Concept of Operations as described in Section J, Attachment A
C.7.6Personalization QA Reader(s): The Offeror shall provide the following QA reader features for the desktop solution:

• ISO 18000-6c capable and GEN2 certified C.7.6 Personalization QA Reader(s): The Offeror shall provide the following QA reader features for the desktop solution:

• Frequency - 860 Mhz - 960 Mhz C.7.6 Personalization QA Reader(s): The Offeror shall provide the following QA reader features for the desktop solution:

• RF Power - 30 dBm – 35 dBm C.7.6 Personalization QA Reader(s): The Offeror shall provide the following QA reader features for the desktop solution:

• Reader Dimensions (not including antennas) – 12” l x10” w x3” h C.7.6 Personalization QA Reader(s): The Offeror shall provide the following QA reader features for the desktop solution:

• Weight (not including antennas) – 5 lbs C.7.6 Personalization QA Reader(s): The Offeror shall provide the following QA reader features for the desktop solution:

• AC Power – 110v C.7.6 Personalization QA Reader(s): The Offeror shall provide the following QA reader features for the desktop solution:

• PC Interface – Serial, USB 2.0, or TCP/IP

C.7.6Personalization QA Reader(s): The QA reader shall include an SDK that will enable DoS integration for Passport Card verification.
C.7.6Personalization QA Reader(s): This SDK should be compatible with any embedded RFID reader inside the Printer.
C.7.6Personalization QA Reader(s): Any modification or upgrade to the SDK shall be made available to the Government at no additional cost throughout the reader lifecycle.
C.7.7Technical Support and Remedial Maintenance: The Offeror shall provide DoS on-call technical support as-needed for installation, test, and initial operations of both the High Volume and Low to Mid Volume Printers, the card inventory control equipment and software, and any other equipment associated with the Offeror’s Passport Card solution.
C.7.7Technical Support and Remedial Maintenance: As-needed technical support will be provided to help implement any Passport Card-driven changes to current passport processes, equipment, or material required for integration of the Passport Card solution into the current passport environment.
C.7.7Technical Support and Remedial Maintenance: This technical support will begin on contract award with four hour response time at a fixed hourly rate (See CLIN00010).
C.7.7Technical Support and Remedial Maintenance: The Offeror shall also provide priority on-call remedial maintenance support with a four (4) hour response time (See CLIN00012 and CLIN00013). These annual amounts for High Volume and Low to Mid Volume Printers respectively are all inclusive of labor and parts. The following items are non-chargeable:

• Remedial support on the same problem

• Travel time to and from site C.8.1 The Offeror shall provide the following plans:

• Installation Plan (C.7.8.2; Section L, Appendix H) C.8.1 The Offeror shall provide the following plans:

• Maintenance Plan (C.7.2.5; Section L, Appendix I) C.8.1 The Offeror shall provide the following plans:

• Inventory Control Plan (C.7.13.1.2; Section L, Appendix J) C.8.1 The Offeror shall provide the following plans:

• Training Plan (CLIN 0017; C.7.2.5; Section L, Appendix K) C.8.1 The Offeror shall provide the following plans:

• Availability/Continuity of Supply Plan (C.7.13.3; Section L, Appendix G)

C.8.2.1Site Installation Support: Installation Material and Equipment: All material, equipment, and tools required for proper contractor installation of the Passport Card Personalization equipment shall be provided by the Contractor.
C.8.2.1Site Installation Support: Installation Material and Equipment: The Contractor shall be fully responsible for the transport of all installation material and equipment, without damage or loss, to the installation site and the government-designated installation area within the site building. The Contractor shall be responsible for the off-loading of all equipment at the receiving site.
C.8.2.2Site Installation Support: Placement: The Contractor shall be responsible for the transport and placement of all equipment from the designated point within the installation site building to the designated installation positions.
C.8.2.3Site Installation Support: Mechanical Installation: The Contractor shall be responsible for all of the mechanical/physical installation aspects for the equipment including, but not limited to, activities such as assembly, placement of components, and inspections.
C.8.2.4Site Installation Support: Electrical Installation: The Contractor shall be responsible for the complete electrical installation of the equipment. This shall include connection of the system components to the site power and grounding system, and placement of intra-component cabling. The contractor shall supply all cabling, wiring, connectors, terminators, and associated hardware and shall conduct inspections.
C.8.2.5Site Installation Support: System Acceptance Test (SAT): After the equipment are installed and adjusted to specification, an installation test shall be conducted by the contractor and witnessed by Department of State personnel according to the government-approved Installation Test Plans/Procedures.
C.8.2.6Site Installation Support: Constraints: The Contractor shall minimize any interference with these operations.
C.8.2.6Site Installation Support: Constraints: The Installation and Integration Plan shall determine scheduling, contract manpower, and equipment requirements which may impact passport production operations.
C.8.2.6Site Installation Support: Constraints: The contractor shall make adequate provisions in the personnel staffing and installation/testing procedures to allow for a flexible use of contractor on-site personnel as to avoid conflicts with passport Personalization activities at the site.
C.8.2.6Site Installation Support: Constraints: The Contractor shall be required to perform installations during other than prime shifts as the mission requirements dictate.
C.8.2.7Site Installation Support:Disposition of Materials: The Contractor shall arrange for the disposition of all packaging and other disposable materials.
C.9.1.1Changes in Deliverable Design or Characteristics: Once the Government makes an award, the Offeror shall not change, enhance, or modify any of the offered item specifications (such as for printers, Passport Card Stock, RFID Reader, Privacy Sleeve, and other optional equipment) without written approval of the Government.
C.9.1.1Changes in Deliverable Design or Characteristics: If changes in the offered items have been made prior to award, Offeror must disclose theses changes during final negotiations.
C.9.1.2Delivery Preparations to DoS or Authorized Agent: Preservation and packaging shall afford adequate protection against deterioration and physical damage during shipment, handling, and storage. Marking, shipment, and storage shall also be in accordance with (IAW) commercial practices. Cards shall be packaged to keep them free of contamination, e.g., by dirt, dust, debris and fingerprints, until the Government user opens the package.
C.9.1.2Delivery Preparations to DoS or Authorized Agent: The manufacturer shall inventory and ship cards to TBD designated locations.
C.9.1.2Delivery Preparations to DoS or Authorized Agent: Cards will be stored and shipped in a manner that will ensure secure delivery and accountability of cards per package and total cards per shipment manner.
C.9.1.2Delivery Preparations to DoS or Authorized Agent: Manifesting logs and audit ability shall be provided.
C.9.1.2Delivery Preparations to DoS or Authorized Agent: The Offeror shall provide a consolidated monthly report of card stock shipments to all locations. Said report will identify breaks in lots as a result of a defective batch.
C.9.1.2Delivery Preparations to DoS or Authorized Agent: Cards shall be packed such that the manufacturer lot number and card numbers are visible on the package unit. Several units may be included per shipment. Each package of Cards shipped shall be placed in tamper evident packaging. Each shipment of cards shall have a packing list detailing the card numbers included in the package.
C.9.1.2Delivery Preparations to DoS or Authorized Agent: Marking on shipment packages shall clearly show name and address of the receiving organization, along with appropriate invoice numbers and indication of contents, as specified by this contract.
C.9.1.2Delivery Preparations to DoS or Authorized Agent: The Offeror shall maintain a software application/utility, such as an Inventory Control System (ICS) at their production facility that will collect relevant data and support the transfer of information to DoS in XML (format to be agreed upon post award) containing the following shipment/inventory data:

• Shipment Lot #

• Shipment Date

• Shipment Origination

• Shipment Destination

• Shipment Quantity (Total # of cards)

• Order Number(s)

• Card vendor (Manufacturer)

• Card Revision

• ICC # Range for Shipment

• Physical Card # Range for Shipment

• Bundle size and quantity

• ICC # Range for each Bundle

• Physical Card # Range for each Bundle

• Chip Vendor

• Chip Type

• Chip Version

• Chip Number

C.9.1.2Delivery Preparations to DoS or Authorized Agent: The Offeror may also be required to provide an electronic shipping manifest (CD) containing the information above.
C.9.1.2Delivery Preparations to DoS or Authorized Agent: Upon contract award, an Interface Control Document (ICD) will be put in place to ensure reliable and secure transfer of the above information between the Contractor and DoS. In addition to the fields listed, additional data fields may also be required to support the DoS objectives and will be mutually agreed upon by both parties.
C.9.1.2Delivery Preparations to DoS or Authorized Agent: The Offeror shall ship all Card products using bonded shippers, in accordance with practices for security products as approved by DoS Bureau of Diplomatic Security, to locations specified by DoS.
C.9.2Manufacturing: The Card Stock shall be manufactured to the best of commercial standards and practices.
C.9.2.1Standards: • Certified ISO 9000 V2000
C.9.2.2Quality Assurance Provision:

• The Offeror shall use the best commercial cleanliness standards.

C.9.2.2 Quality Assurance Provision:

• Defect, contamination, and other Passport Card Stock problems found during the random sample quality testing that adversely affect card quality will be considered grounds for refund or replacement of said cards, as determined by the Government.

C.9.3Miscellaneous: If the Offeror identifies a requirement for travel within the scope of this contract, the Offeror shall submit to the Government a request for approval for such travel. The request shall include the destination, purpose, number of persons, and rationale.
C.9.3Miscellaneous: The Offeror shall assure that the Personalization Printers (Both High and Low to Mid Volume) and their consumables are not developmental items and are fully developed.
C.9.3Miscellaneous: The Offeror shall disclose any potential requirements for specialized and/or non-commercial off the shelf (COTS) hardware, software, and consumable requirements of the proposed items.
C.9.3Miscellaneous: The Offeror shall, at the Government’s discretion, supply random quality assurance samples of card stock as requested from each order over the life of the contract. Delivery instructions will be provided with each request.
C.9.3Miscellaneous: At such time that the Government exercises this right [to modify the stated Passport Card Stock requirements to take advantage of technological improvements that enable increased performance or capacity], the Offeror shall provide updated pricing information for the Government’s consideration.
C.9.3Miscellaneous: The Offeror shall specify appropriate destruction and disposal methods for passport card stock.
C.9.3Miscellaneous: All hardware and software proposed in response to this solicitation, with the exception of software items that must be tailored specifically for integration with the DoS production process, shall have been formally announced for general release on or before the closing date of the solicitation.
C.9.3Miscellaneous, Contingency Plans: The Offeror shall provide contingency plans for ensuring availability of products. (See Section L, Appendix G)
C.9.3Miscellaneous, Card Stock Production Facility Security: The Offeror shall meet the Prime and Subcontractor Related Security Requirements specified in Section J, Attachment E.
C.9.3Miscellaneous, Card Stock Production Facility Security: The Offeror shall certify that the card stock production facilities meet the Security Requirements for the Card Stock Production Facility specified in Section J, Attachment F.
C.9.3Miscellaneous: The Offeror shall ensure the passport card manufacturer’s database of card serial numbers and RFID unique identifiers are appropriately protected.
C.11Key Personnel: Key personnel shall be assigned for the duration of this contract, but may be replaced or removed subject to Section H, Key Personnel, and Unsatisfactory Performance by Contractor Personnel of the basic contract.
L.9Availability of Equipment and Software: All hardware and software proposed in response to this solicitation document shall have been formally announced for general release on or before the closing date of the solicitation, with the exception of hardware (i.e. card stock) and software items that must be tailored specifically for integration with the DoS production processes. Failure to have equipment or software announced prior to submission of proposal may render the Offeror’s proposal unacceptable.
L.9.2Offerors shall provide, in the format described above in L 9.2, a detailed written technical proposal addressing the following areas (detailed in Section M.5.1):

a) Technical Excellence M.5.1 A. Technical Excellence includes responsiveness to SOW requirements and ability to meet delivery schedule. While we expect a reply to each of the requirements in the SOW, proposals shall describe the Offeror's approach in greater detail for the following categories:

i. Integration and Performance of Passport Card Solution in CA/PPT Environment

a. Passport Card Stock: The Offeror’s ability to provide a Passport Card Stock Solution that meets the integration and performance requirements of the card in the Passport and CBP environments specified in Section C.

b. High Volume Personalization Laser Engraving Printer: Offeror’s ability to provide a High Volume Personalization Laser Engraving Printer that integrates into the current CA/PPT environment and meets the appropriate requirements specified in Section C.

c. Low to Mid Volume Personalization Laser Engraving Printer: Offeror’s ability to provide a Low to Mid Volume Personalization Laser Engraving Printer that integrates into the current CA/PPT environment and meets the appropriate requirements specified in Section C.

d. Other Features of Solution that Impact Passport Environment: Offeror’s ability to provide other solution features that facilitate integration into the current CA/PPT environment and meet the appropriate requirements specified in Section C.

Requirements for optional items, features or services that the Offeror has the choice to bid.
C.7.2.2Optional Personalization Printer Interface: The following features are preferred, but optional:

• Capability to leverage printer SDK to control multiple printer devices from one workstation, described as a “printer pod”, where round-robin printing enables one operator to oversee multiple devices for batch printing. This is similar to the current Passport book printing process.

C.7.2.2 Optional Personalization Printer Interface: The following features are preferred, but optional:

• Common SDK for both the High and Low to Mid Volume Printer systems, where like functionality will not require variances in the software to operate.

C.7.2.4 Optional Features: Other features that may be considered for personalization printing include:

• Variable micro printing

• Graphics or other photo printing (other than Applicant standard photo)

• Other alternatives supplied by Offeror will be considered

C.7.5Optional (RF Attenuating Sleeves and) Optional Privacy Features: DoS believes multiple privacy features maximize privacy protection and prefers a privacy solution that includes both an attenuating sleeve and additional privacy protection features that default to the deactivated state.
C.7.5Optional (RF Attenuating Sleeves and) Optional Privacy Features: If the Offeror proposes an additional privacy feature to the RF Attenuating Sleeve, such as an activation feature or a built-in card RF capability that is only activated with a cardholder real-time action (an RF Attenuating Sleeve is still required, CLIN0007), this feature must be compatible with artwork provided and allow all other requirements to be met.
C.7.5Optional (RF Attenuating Sleeves and) Optional Privacy Features: If this feature is submitted, Offeror shall show how RF is activated in printer so that it can be read for inventory and quality inspection purposes.
C.7.5Optional (RF Attenuating Sleeves and) Optional Privacy Features: If this feature is proposed, the Offeror shall include the cost of this feature in their proposal.
C.7.5Optional (RF Attenuating Sleeves and) Optional Privacy Features: The cardholder action shall not require more than simple written instruction to learn, nor create any hazard while in use.
C.7.5Optional (RF Attenuating Sleeves and) Optional Privacy Features: Cards submitted for evaluation that include an activation feature must meet or exceed EPC Gen 2 18000-6C performance failure rates for the 10 year life of the card. This applies to both the activation and de-activation of said feature.
C.7.5Optional (RF Attenuating Sleeves and) Optional Privacy Features: It is the responsibility of the contractor to provide evidence, including test data, that said EPC Gen 2 standards are met.
C.7.9Optional Automatic Card Inspection Equipment: The Offeror may provide equipment in the personalization printers that can inspect 100% of card output.
C.7.10Optional Card Delivery System: The delivery system shall not impede the throughput of the printing components.
C.7.10The following features of the Centralized “Delivery System” must be included in any solution the Offeror submits:

• Accept input of printed cards directly from printer in automated fashion.

C.7.10 The following features of the Centralized “Delivery System” must be included in any solution the Offeror submits:

• Integrate to a document printer for customized insert capability (standard insert size is approximately 8 ½” x 3 ¾”) C.7.10 The following features of the Centralized “Delivery System” must be included in any solution the Offeror submits:

• Support Microsoft Word customization template interface C.7.10 The following features of the Centralized “Delivery System” must be included in any solution the Offeror submits:

• Ability to insert the RF Attenuating Sleeve proposed for the Passport Card into an envelope along with the Passport Card and documentation C.7.10 The following features of the Centralized “Delivery System” must be included in any solution the Offeror submits:

• The ability for the card to be affixed to a form or properly secured within an envelope; must be able to affix or secure multiple cards per one form and envelope C.7.10 The following features of the Centralized “Delivery System” must be included in any above optional solution the Offeror submits:

• Support and affix or print mail labeling onto envelope

C.7.10Optionally, the Centralized “Delivery System” can support postage rating and application to envelope.
C.7.11Optional Card Personalization Unit for a Centralized (High Volume) Print Facility: The Offeror’s Card Personalization Unit shall provide passport cards for a centralized (High Volume) print facility and shall support the passport card process described in Section J, Attachment A: Notional DoS Concept of Operations.
C.7.11Optional Card Personalization Unit for a Centralized (High Volume) Print Facility: The Offeror’s Card Personalization Unit for a centralized (high volume) print facility must integrate into the current Passport environment.
C.7.12Optional Card Personalization Unit for a Local (Low to Mid Volume) Issuance Agency: The Offeror’s Card Personalization Unit shall provide passport cards for a local (Low to Mid Volume) issuance agency and shall support the passport card process described in Section J, Attachment A: Notional DoS Concept of Operations.
C.7.12Optional Card Personalization Unit for a Local (Low to Mid Volume) Issuance Agency: The Offeror’s Card Personalization Unit for a local (Low to Mid Volume) issuance agency must integrate into the current Passport environment.

&C5_2_2007 Compliance Matrix &C

Page &P of &N 5_2_2007 Compliance Matrix

TE Card Stock

RFP SectionTechnical Excellence: Card Stock Subfactor Requirements
(Shall Statements)Proposal SectionCompliance (Yes/No/ Other)DO NOT COMPLETE
C.7.3Passport Card Stock: The Passport Card shall meet ISO 7810 ID-1 specifications and follow the guidelines of ICAO 9303 Part 3 Volume 1 Sections IV and V recommendations for TD-1 Documents of Identity where applicable. In case of conflict, use ICAO 9303.
C.7.3Passport Card Stock: The Passport Card shall have further machine-readable capability with an embedded RFID capable ICC and antenna.
C.7.3Passport Card Stock: The ICC shall store only a manufacturer-encoded number that shall be unique to the specific card. The schema for the unique number is described in Section J: Attachment C: Data Format for Passport Card.
C.7.3Passport Card Stock: The Passport Card must serve as a tamper-resistant and physically secure (counterfeit deterrent and alteration deterrent) and durable travel document that will permit CBP officers to use RFID equipment to read the ICC number on-board the Passport Card in order to access data from a DHS database, to read the MRZ encoded personalized data on the back of the Passport Card using passport readers designed to read ICAO 9303 MRZs, and to confidently inspect the card on its face value.
C.7.3.1Card Stock Mandatory Features (CLIN0005a): Card body material shall:

a. Be nontoxic (presents no toxic hazard in the course of personalization and normal use).

C.7.3.1 Card Stock Mandatory Features (CLIN0005a): Card body material shall:

b. Be compatible with ICC components that enable each card to function as a passive RF responder as described in Section C.7.3.4.

C.7.3.1 Card Stock Mandatory Features (CLIN0005a): Card body material shall:

c. Be compatible with personalization printers that meet the requirements of Section C.7.2, including having material receptive to laser energy so that tactile printing can be done per personalization concepts shown in Section J, Attachment C. Material must be deep enough in card to prevent tactile print removal without clear tamper evidence.

C.7.3.1 Card Stock Mandatory Features (CLIN0005a): Card body material shall:

d. Be polycarbonate or alternate substrate for which the Offeror must provide sufficient evidence that alternate will not degrade performance compared to polycarbonate, and will meet all other requirements herein.

C.7.3.1 Card Stock Mandatory Features (CLIN0005a): Card body material shall meet the [following Performance Criteria based upon the Test in compliance with the appropriate Standard]

- Test: Load modulation

- Standard: see Acceptance Criteria (AC)

- Acceptance Criteria: delta RCS minimum EPC Global Gen 1 C.7.3.1 Card Stock Mandatory Features (CLIN0005a): Card body material shall meet the [following Performance Criteria based upon the Test in compliance with the appropriate Standard]

- Test: Impact

- Standard: see Acceptance Criteria (AC)

- Acceptance Criteria: LM after procedure not significantly different from before (LMAPNSDFB) C.7.3.1 Card Stock Mandatory Features (CLIN0005a): Card body material shall meet the [following Performance Criteria based upon the Test in compliance with the appropriate Standard]

- Test: Static bend

- Standard: 7810:2003 8.1

- Acceptance Criteria: LMAPNSDFB C.7.3.1 Card Stock Mandatory Features (CLIN0005a): Card body material shall meet the [following Performance Criteria based upon the Test in compliance with the appropriate Standard]

- Test: Dynamic bend

- Standard: see AC

- Acceptance Criteria: no fracture & LMAPNSDFB by 100K cycles C.7.3.1 Card Stock Mandatory Features (CLIN0005a): Card body material shall meet the [following Performance Criteria based upon the Test in compliance with the appropriate Standard]

- Test: Dynamic torsional

- Standard: see AC

- Acceptance Criteria: LMAPNSDFB after 1K cycles C.7.3.1 Card Stock Mandatory Features (CLIN0005a): Card body material shall meet the [following Performance Criteria based upon the Test in compliance with the appropriate Standard]

- Test: Dimensions

- Standard: ICAO 9303 Part3 Vol. 1 Sect.V 2.4

- Acceptance Criteria: 98% cards in std min-max range C.7.3.1 Card Stock Mandatory Features (CLIN0005a): Card body material shall meet the [following Performance Criteria based upon the Test in compliance with the appropriate Standard]

- Test: Climate exposure resistance

- Standard: 7810:2003 8.5

- Acceptance Criteria: max. warpage 1.5mm & LMAPNSDFB C.7.3.1 Card Stock Mandatory Features (CLIN0005a): Card body material shall meet the [following Performance Criteria based upon the Test in compliance with the appropriate Standard]

- Test: Chemical resistance

- Standard: 7810:2003 8.4

- Acceptance Criteria: max. warpage 1.5mm & LMAPNSDFB C.7.3.1 Card Stock Mandatory Features (CLIN0005a): Card body material shall meet the [following Performance Criteria based upon the Test in compliance with the appropriate Standard]

- Test: Electrostatic discharge

- Standard: 15693-1 4.3.7.

- Acceptance Criteria: LMAPNSDFB C.7.3.1 Card Stock Mandatory Features (CLIN0005a): Card body material shall meet the [following Performance Criteria based upon the Test in compliance with the appropriate Standard]

- Test: Static magnetic field

- Standard: 15693-1 4.3.8

- Acceptance Criteria: LMAPNSDFB C.7.3.1 Card Stock Mandatory Features (CLIN0005a): Card body material shall meet the [following Performance Criteria based upon the Test in compliance with the appropriate Standard]

- Test: Heat

- Standard: 7810:2003 8.12

- Acceptance Criteria: LMAPNSDFB C.7.3.1 Card Stock Mandatory Features (CLIN0005a): Card body material shall meet the [following Performance Criteria based upon the Test in compliance with the appropriate Standard]

- Test: Alternating electric field

- Standard: 15693-1 4.3.6.

- Acceptance Criteria: LMAPNSDFB C.7.3.1 Card body material shall meet the [following Performance Criteria based upon the Test in compliance with the appropriate Standard]

- Test: Alternating magnetic field

- Standard: 15693-1 4.3.5.

- Acceptance Criteria: LMAPNSDFB C.7.3.1 Card body material shall meet the [following Performance Criteria based upon the Test in compliance with the appropriate Standard]

- Test: Delamination/peel strength

- Standard: 7810:2003 8.8

- Acceptance Criteria: min. 0.35 N/mm C.7.3.1 Card body material shall meet the [following Performance Criteria based upon the Test in compliance with the appropriate Standard]

- Test: Bar code abrasion

- Standard: see AC

- Acceptance Criteria: OCR read & LMAPNSDFB C.7.3.1 Card body material shall meet the [following Performance Criteria based upon the Test in compliance with the appropriate Standard]

- Test: UV light exposure resistance

- Standard: 7816-1

- Acceptance Criteria: LMAPNSDFB C.7.3.1 Card body material shall meet the [following Performance Criteria based upon the Test in compliance with the appropriate Standard]

- Test: Xray exposure resistance

- Standard: 7816-1

- Acceptance Criteria: LMAPNSDFB C.7.3.1 Card body material shall meet the [following Performance Criteria based upon the Test in compliance with the appropriate Standard]

- Test: Blocking resistance

- Standard: 7810:2003 8.9

- Acceptance Criteria: no adverse effects C.7.3.1 Card body material shall meet the [following Performance Criteria based upon the Test in compliance with the appropriate Standard]

- Test: Opacity

- Standard: ICAO 9303 Part 3 Vol. 1 Sect. IV 17

- Acceptance Criteria: 99% cards comply C.7.3.1 Card Stock Mandatory Features (CLIN0005a): Card body material shall:

f. Not contaminate card processing or interface devices in the course of normal use per ISO 7810 section 8.14 C.7.3.1 Card Stock Mandatory Features (CLIN0005a): Card body material shall:

g. Be manufactured to show the artwork as in Section J: Attachment C: Data Format for Passport Card C.7.3.1 Card Stock Mandatory Features (CLIN0005a): Card body material shall:

h. Be manufactured to include these security features, as indicated in Section J, Attachment C:

i. Tactile element(s) over photo area of face

ii. Optically variable element using color shifting ink with opaque gold to green color pair, showing shift between 85 and 45 degrees of angle between observer and card surface, that is visible in diffuse lighting on back PASSsystem logo

iii. Optically Variable Device (OVD) equivalent to hologram, per artwork in Section J Attachment C. Artwork for OVD will be provided, if Offeror does not provide, but must not detract from artwork in Section J Attachment C. If an Offeror chooses to use the DoS-provided OVD, it will be available mid-July. Please request through the AQM contact listed in this package. This OVD must be part of the unpersonalized-but-with-artwork cards that are submitted for forensic testing provided by 1 August.

C.7.3.3Card Stock Pre-Printing: The preprinting shall not rub off or fade during the life of the Passport Card, nor shall the printing process deposit debris on the personalization printer.
C.7.3.3Card Stock Pre-Printing: Pre-printed card stock pattern and features, offered security features, and the offered personalization process shall not interfere with the ICC and related card components, nor shall it obstruct access to machine-readable information.
C.7.3.3Card Stock Pre-Printing: The Offeror shall Laser Engrave on each card submitted a unique serial number, between 9 and 16 characters, and print a 1-Dimensional Code 3 of 9 type bar code alongside according to artwork in Section J: Attachment C.
C.7.3.3Card Stock Pre-Printing: This number shall not be related to the electronically written data described in C.7.3.4.
C.7.3.4ICC Tag Requirements: To meet the functional working requirement of the Passport Card within DHS’s operational process at land borders, the card stock shall have embedded ISO/IEC 18000 6C compliant RF capability.
C.7.3.4ICC Tag Requirements: The ICC shall meet the following requirements:

• The card shall comply with ISO/IEC 18000-6:2004/Amd 1:2006 (Type C) C.7.3.4 ICC…

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