RFP No.19GE5022R0063.pdf

19GE5022R0063

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24 & 30

1. REQUISITION NUMBER

5. SOLICITATION NUMBER

19GE5022R0063

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NUMBER 6. SOLICITATION ISSUE

DATE

04/13/2022

7. FOR SOLICITATION

INFORMATION CALL:

a. NAME

Alexandra Perez Acevedo

b. TELEPHONE NUMBER (No collect calls)

c. EMAIL PerezAcevedoA@state.gov

8. OFFER DUE DATE / LOCAL

TIME

CODE FRANK

AMERICAN CONSULATE GENERAL FRANKFURT

GIESSENER STRASSE 30

ATTN: RPSO

60435, FRANKFURT, GERMANY

9. ISSUED BY UNRESTRICTED OR SET ASIDE: % FOR

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

WOMEN-OWNED SMALL BUSINESS (WOSB)

ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

8(A)

NAICS:

SIZE STANDARD:

10. THE ACQUISITION IS

SEE

SCHEDULE

11. DELIVERY FOR FOB DESTINATION

UNLESS BLOCK IS MARKED

12. DISCOUNT TERMS

13a. THIS CONTRACT IS

RATED ORDER UNDER DPAS

(15 CFR 700)

13b. RATING

RFQ IFB X RFP

14. METHOD OF SOLICITATION

KAMPACODE15. DELIVER TO

AMERICAN EMBASSY KAMPALA

PLOT 63/67 SPRING ROAD BUGOLOBI POBOX 7007

ATTN: GSO/WAREHOUSE

KAMPALA, UGANDA

CODE FRANK16. ADMINISTERED BY

AMERICAN CONSULATE GENERAL FRANKFURT

GIESSENER STRASSE 30

ATTN: RPSO

60435, FRANKFURT, GERMANY

FACILITY

CODE

CODE

Contact UEI:

Telephone No.

17a. CONTRACTOR/

OFFEROR

FRANKCODE18a. PAYMENT WILL BE MADE BY

AMERICAN EMBASSY KAMPALA

1577 GGABA ROAD

ATTN: FMO OLD DO NOT USE

KAMPALA, UGANDA

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN

OFFER SEE ADDENDUM

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS

CHECKED

19. ITEM NO. 20. SCHEDULE OF SUPPLIES/SERVICES

(Use Reverse and/or Attach Additional Sheets as Necessary)

21. QUANTITY 22. UNIT 23. UNIT PRICE 24. AMOUNT

See Line Items Section

25. ACCOUNTING AND APPROPRIATION DATA 26. TOTAL AWARD AMOUNT (For Govt. Use Only)

27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA ARE ARE NOT ATTACHED

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

X 28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN 1 COPIES TO

ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DELIVER ALL ITEMS SET FORTH

OR OTHERWISE IDENTIFIED ABOVE AND ON ANY ADDITIONAL SHEETS SUBJECT TO THE

TERMS AND CONDITIONS SPECIFIED.

29. AWARD OF CONTRACT: REF. _____________________________ OFFER

DATED _________________ . YOUR OFFER ON SOLICITATION (BLOCK 5)

INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE SET FORTH HEREIN,

IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF THE CONTRACTING OFFICER (TYPE OR PRINT) Eric N. Moore

31c. DATE SIGNED 04/13/2022

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

STANDARD FORM 1449 (REV. 02/2012)

Prescribed by GSA - FAR (48 CFR) 53.212

CGFS // CGFS

Line Item Summary

Solicitation Number:

19GE5022R0063

Contract Number: Title: IDIDQ Internet Services, U.S Embassy Uganda

Date of Solicitation:

04/13/2022

Line Item No.

Description Quantity Unit Unit Price Total Cost

001 Installation and Activation Phase Inclusive Sub item Lines:

001A Equipment 001B Shipping, installation and activation to provide an internet circuit (with travel to post) Type of Contract Pricing: FFP

Doc Ref No:

Delivery Date FOB:

1.00 LT

002 Base Year: Monthly recurring charges for supply, monitoring and management of 24/7 dedicated internet circuit as specified in the SOW (will start after 001A and 001B has been successfully provided and installed) Type of Contract Pricing: FFP

Doc Ref No:

Delivery Date FOB:

12.00 MO

003 Base Year: 12% EXCISE DUTY Type of Contract Pricing: FFP

Doc Ref No:

Delivery Date FOB:

12.00 MO

004 Base Year: VAT 18% charged on total of CLIN 0001 through 0003 Type of Contract Pricing: FFP

Doc Ref No:

Delivery Date FOB:

12.00 MO

005 Base Year: Defense Base Act Insurance (DBA) Type of Contract Pricing: FFP

Doc Ref No:

Delivery Date FOB:

1.00 LT

1001 First Option Year: Monthly recurring charges for supply, monitoring and management of 24/7 dedicated internet circuit as specified in the SOW Type of Contract Pricing: FFP

Doc Ref No:

Delivery Date FOB:

12.00 MO

1002 First Option Year: 12% EXCISE DUTY Type of Contract Pricing: FFP

Doc Ref No:

Delivery Date FOB:

12.00 MO

1003 12.00 MO

1004 1.00 LT

First Option Year: VAT 18% charged on total of CLIN 1001 through 1002 Type of Contract Pricing: FFP

Doc Ref No:

Delivery Date FOB:

First Option Year: Defense Base Act Insurance

(DBA)

Type of Contract Pricing: FFP

Doc Ref No:

Delivery Date FOB:

Second Option Year: Monthly recurring charges for supply, monitoring and management of 24/7 dedicated internet circuit as specified in the SOW

Type of Contract Pricing: FFP

Doc Ref No:

Delivery Date FOB:

12.00 MO

2002 Second Option Year: 12% EXCISE DUTY Type of Contract Pricing: FFP

Doc Ref No:

Delivery Date FOB:

12.00 MO

Line Item Summary

Solicitation Number:

19GE5022R0063

Contract Number: Title: IDIDQ Internet Services, U.S Embassy Uganda

Date of Solicitation:

04/13/2022

Line Item No.

Description Quantity Unit Unit Price Total Cost

2003 Second Option Year: VAT 18% charged on total of CLIN 2001 through 2002 Type of Contract Pricing: FFP

Doc Ref No:

Delivery Date FOB:

12.00 MO

2004 Second Option Year: Defense Base Act Insurance

(DBA)

Type of Contract Pricing: FFP

Doc Ref No:

Delivery Date FOB:

1.00 LT

3001 Third Option Year: Monthly recurring charges for supply, monitoring and management of 24/7 dedicated internet circuit as specified in the SOW Type of Contract Pricing: FFP

Doc Ref No:

Delivery Date FOB:

12.00 MO

3002 Third Option Year: 12% EXCISE DUTY Type of Contract Pricing: FFP

Doc Ref No:

Delivery Date FOB:

12.00 MO

3003 Third Option Year: VAT 18% charged on total of CLIN 3001 through 3002 Type of Contract Pricing: FFP

Doc Ref No:

Delivery Date FOB:

12.00 MO

3004 Third Option Year: Defense Base Act Insurance

(DBA)

Type of Contract Pricing: FFP

Doc Ref No:

Delivery Date FOB:

1.00 LT

4001 Fourth Option Year: Monthly recurring charges for supply, monitoring and management of 24/7 dedicated internet circuit as specified in the SOW Type of Contract Pricing: FFP

Doc Ref No:

Delivery Date FOB:

12.00 MO

4002 Fourth Option Year: 12% EXCISE DUTY Type of Contract Pricing: FFP

Doc Ref No:

Delivery Date FOB:

12.00 MO

4003 Fourth Option Year: VAT 18% charged on total of CLIN 4001 through 4002Type of Contract Pricing: FFP Doc Ref No:

Delivery Date FOB:

12.00 MO

4004 Fourth Option Year: Defense Base Act Insurance

(DBA)

Type of Contract Pricing: FFP

Doc Ref No:

Delivery Date FOB:

1.00 LT

RFP No. 19GE5022R0063 U.S. Embassy Kampala, Uganda

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TABLE OF CONTENTS

TABLE OF CONTENTS

SECTION I – THE SCHEDULE

I.1 BACKGROUND / SCOPE OF SERVICES

I.1.2 TYPE OF CONTRACT

I.2. PRICING

I.2.1 CONTRACT PRICE

I.2.3 CURRENCY

I.2.4 VAT AND OTHER TAXES

I.2.5 DEFENSE BASE ACT (DBA) INSURANCE

I.3. ACRONYMS AND ABBREVIATIONS

I.4 DESCRIPTION / SPECIFICATIONS / STATEMENT OF WORK

I.4.1 SCOPE OF WORK

I.4.2 GENERAL REQUIRED SERVICES

I.4.3 INTERNET SERVICES

I.4.4 OTHER INTERNET REQUIREMENTS

I.4.5 INTERNET AVAILABILITY AND PAYMENT REDUCTION FOR DOWNTIME

CREDITS:

I.4.6 NETWORK IDENTIFICATION

I.4.7 NETWORK DEVICES

I.4.8 ONGOING OPERATIONAL AND MAINTENANCE RESPONSIBILITIES

I.4.9 ON-SITE AND ON-CALL SUPPORT

I.5 REPORTING REQUIREMENTS

I.6 ISP RESPONSIBILITY FOR PERSONNEL

I.7 QUALITY ASSURANCE AND SURVEILLANCE PLAN (QASP) & QUALITY

MANAGEMENT PLAN (QMP)

I.7.1 CONTRACTOR MANAGEMENT PLAN

I.7.2 QUALITY CONTROL (QC) PLAN / INSPECTION SYSTEM

I.8 PERFORMANCE OBJECTIVE / STANDARD / REMEDIES

I.8.1 SERVICES

I.8.2 MONITORING PERFORMANCE

I.8.3 BANDWIDTH MANAGEMENT AND TESTING

I.9 NETWORK MANAGEMENT

I.10 UPGRADES / REPORTS / OTHER

I.10.1 REPORTS AND DELIVERABLES

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I.10.2 DISTRIBUTION & DELIVERY ADDRESSES FOR DELIVERABLE ITEMS

I.11 OTHER REQUIREMENTS

I.11.1 PERIOD OF PERFORMANCE

I.11.2 PLACE OF PERFORMANCE

I.11.3 USG PROVIDED EQUIPMENT

I.11.4 POWER AND CLIMATE CONTROL

I.11.5 PERMITS LICENCES, APPROVALS

I.11.6 LOCAL LAW REGISTRATION

I.12. CONTRACT ADMINISTATIVE REQUIREMENTS AND PROCEDURES

I.12.1 CONTRACT ADMINISTRATION DATA

I.12.2 CHOICE OF LAW

I.12.3 MISCELLANEOUS CONTRACTOR REQUIREMENTS

I.12.4 PHYSICAL AND INFORMATION SECURITY REQUIREMENTS

I.12.5 LAWS AND REGULATIONS

I.13. PAYMENT, INVOICING AND REVIEW

I.13.1 DETAIL OF PAYMENT REQUESTS

I.13.4 ERRONEOUS PAYMENT

I.13.5 NONPAYMENT FOR UNAUTHORIZED WORK

I.13.6 ADVANCE PAYMENT

I.13.7 CHANGES IN OWNERSHIP

I.14. CONTRACTOR PERSONNEL

I.14.1 KEY PERSONNEL

I.14.2 REMOVAL OF PERSONNEL

I.14.3 CONTRACTOR RECRUITMENT OF THIRD COUNTRY NATIONALS (TCNS) .. 34

I.14.4 RECRUITMENT OF THIRD COUNTRY NATIONALS FOR PERFORMANCE ON

DEPARTMENT OF STATE CONTRACTS (OCT 2012)

I.15. LIST OF ATTACHMENTS

I.15.1 ADMINISTRATIVE DOCUMENTS

I.15.2 PROJECT-SPECIFIC REQUIREMENTS DOCUMENTS

I.15.3 ADDITIONAL DOCUMENTS

SECTION II – CONTRACT CLAUSES

I.1 FAR 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

II.2 FAR 52.212-5 CONTRACT TERMS AND CONDITIONS REQUIRED TO

IMPLEMENT STATUTES OR EXECUTIVE ORDERS-COMMERCIAL ITEMS (JAN

2022)

II.3 FAR 52.204-25 PROHIBITION ON CONTRACTING FOR CERTAIN

TELECOMMUNICATIONS AND VIDEO SURVEILLANCE SERVICES OR

EQUIPMENT (NOV 2021)

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II.4 FAR 52.216-4 ECONOMIC PRICE ADJUSTMENT – LABOR AND MATERIAL

(JAN 2017)

II.5 FAR 52.216-18 ORDERING (AUG 2020)

II.6 FAR 52.216-19 ORDER LIMITATIONS (OCT 1995)

II.7 FAR 52.216-21 REQUIREMENTS (OCT 1995)

II.8 FAR 52.216-22 INDEFINITE QUANTITY (OCT 1995)

II.9 FAR 52.217-8 OPTION TO EXTEND SERVICES (NOV 1999)

II.10 FAR 52.217-9 OPTION TO EXTEND THE TERM OF THE CONTRACT (MAR

2000) 55

II.11 FAR 52.228-3 – WORKER’S COMPENSATION INSURANCE (DEFENSE BASE

ACT) (JUL 2014)

II.12 FAR 52.229-12 TAX ON CERTAIN FOREIGN PROCUREMENTS (FEB 2021) .. 57

II.13 DOSAR 652.232-70 - PAYMENT SCHEDULE AND INVOICE SUBMISSION

(FIXED-PRICE)(AUG 1999)

II.14 DOSAR 652.242-70 CONTRACTING OFFICER'S REPRESENTATIVE (COR)

AUG 1999)

II.15 DOSAR 652.242-73 AUTHORIZATION AND PERFORMANCE (AUG 1999)

II.16 DOSAR 652.243-70 NOTICES (AUG 1999)

II.17 FAR 52.204-21 - BASIC SAFEGUARDING OF COVERED CONTRACTOR

INFORMATION SYSTEMS (JUNE 2016)

II.18 DOSAR 652.204-70 - DEPARTMENT OF STATE PERSONAL IDENTIFICATION

CARD POLICY AND PROCEDURES (FEB 2015)

SECTION III – SOLICITATION PROVISIONS

III.1 FAR 52.212-1 INSTRUCTIONS TO OFFERORS – COMMERCIAL ITEMS (NOV

2021) 62

III.2 FAR 52.216-1 TYPE OF CONTRACT (APR 1984)

III.3 FAR 52.233-2 SERVICE OF PROTEST (SEPT 2006)

III.4 REVIEW OF DOCUMENTS

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III.5 ADDENDUM TO FAR 52.212-1 INSTRUCTIONS TO OFFERORS –

COMMERCIAL ITEMS (NOV 2021)

III.5.1 SUMMARY OF INSTRUCTIONS

III.5.1.1 GENERAL

III.5.2 QUALIFICATIONS OF OFFERORS

III.5.3 JOINT VENTURE AGREEMENTS:

III.5.4 SUMMARY OF INSTRUCTIONS

III.5.5 DETAILED INSTRUCTIONS

III.6 652.206-70 ADVOCATE FOR COMPETITION / OMBUDSMAN (FEB 2015)

III.7 PROPOSAL DUE DATE

III.7.1 SUBMISSION OF QUESTIONS / REQUEST FOR CLARIFICATION

III.8 FAR AND DOSAR PROVISIONS NOT PRESCRIBED IN PART 12

III.8.1 FAR 52.252-1 - SOLICITATION PROVISIONS INCORPORATED BY

REFERENCE (FEB 1998)

SECTION IV – EVALUATION FACTORS

IV.1 EVALUATION PROCESS AND FACTORS

IV.2 FAR 52.217-5 EVALUATION OF OPTIONS (JUL 1990)

IV.3 FAR 52.225-17 EVALUATION OF FOREIGN CURRENCY OFFERS (FEB 2000) . 80

SECTION V – REPRESENTATIONS AND CERTIFICATIONS

V.1 FAR 52.212-3 OFFEROR REPRESENTATIONS AND CERTIFICATIONS –

COMMERCIAL ITEMS (NOV 2021)

V.2 DEFENSE BASE ACT - COVERED CONTRACTOR EMPLOYEES UNDER THE

DEFENSE BASE ACT

V.3 CONTRACTOR RECRUITMENT OF THIRD COUNTRY NATIONALS (TCNs)

V.4 CERTIFICATION (05/95)

V.5 FAR 52.204-24 REPRESENTATION REGARDING CERTAIN

TELECOMMUNICATIONS AND VIDEO SURVEILLANCE SERVICES OR

EQUIPMENT (NOV 2021)

V.6 FAR 52.204-26 COVERED TELECOMMUNICATIONS EQUIPMENT OR

SERVICES-REPRESENTATION (OCT 2020)

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V.7 FAR 52.209-5 CERTIFICATION REGARDING RESPONSIBILITY MATTERS

(AUG 2020)

V.8 FAR 52.209-7 INFORMATION REGARDING RESPONSIBILITY MATTERS

(OCT 2018)

V.9 FAR 52.209-11 REPRESENTATION BY CORPORATONS REGARDING AN

UNPAID TAX LIABILITY OR A FELONY CRIMINAL CONVITION UNDER ANY

FEDERAL LAW (FEB 2016)

V.10 FAR 52.222-56 CERTIFICATION REGARDING TRAFFICKING IN PERSONS

COMPLIANCE PLAN (OCT 2020)

V.11 FAR 52.225-6 TRADE AGREEMENTS CERTIFICATE (FEB 2021)

V.12 FAR 52.229-11 TAX ON CERTAIN FOREIGN PROCUREMENTS—NOTICE

AND REPRESENTATION (JUN 2020)

V.13 DOSAR 652.225-70 ARAB LEAGUE BOYCOTT OF ISRAEL (AUG 1999)

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SECTION I – THE SCHEDULE

CONTINUATION TO SF-1449

PRICES – BLOCK 23

I.1 BACKGROUND / SCOPE OF SERVICES

The United States Embassy Kampala in Uganda requires the services of a qualified service company to provide Internet Services. The U.S. mission in Kampala requires high-speed terrestrial fiber optic, multiprotocol label switching connectivity options and service available at the U.S. Embassy Compound, Uganda to support both voice and data applications.

The type of services and bandwidth required has a requirement to support multiple circuits of varying bandwidths.

All work shall be performed in accordance with the Statement of Work referenced in Section I, and other project related documentation provided at Subsection I.15 - List of attachments and incorporated into this contract. The Contractor shall perform the services in accordance with the terms and conditions of this solicitation, and in strict conformance with the contract clauses and any special conditions contained herein.

I.1.2 TYPE OF CONTRACT

The Regional Procurement Support Office in Frankfurt, Germany, intends to issue Firm Fixed-

Price Indefinite Delivery / Indefinite Quantity Commercial Service Contract for one base year plus four separate option years during fiscal year 2022.

This is a firm fixed-price contract payable entirely in the currency indicated by the Contractor in

Section I.2 – Pricing.

No additional sums shall be payable due to any escalation in the cost of materials, equipment or labor, or because of the Contractor's failure to properly estimate or accurately predict the cost or difficulty of achieving the results required by this contract. Nor will the contract price be adjusted on account of fluctuations in currency exchange rates. Changes in the contract price or time to complete will be made only due to changes made by the Government in the work to be performed, or by delays caused by the Government, as determined and approved by the

Contracting Officer.

I.2. PRICING

I.2.1 CONTRACT PRICE

The Contractor shall complete all work, including furnishing all labor, material, equipment installation and integration services, unless otherwise specified herein, required under this contract for the firm fixed-price(s) indicated below and within the time specified herein. The price(s) stated shall include any and all costs of labor, materials, equipment, services, insurance

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(including insurance required by FAR 52.228-4, Workers’ Compensation and War-Hazard

Insurance, which shall not be a direct reimbursement), bonds or irrevocable letters of guarantee

(if required), overhead, other indirect costs, and profit. Value added tax (VAT), any other tax required by the local Government, and Defense Base Act Insurance (DBA) shall be specified and included as separate line items. Any costs not priced will be considered to be included in the overhead and other indirect costs.

I.2.2 For this project, offerors are also required to submit with their proposals an Itemized Cost

Breakdown as the sample shown at Subsection I.15 – Attachment I.15.2.1.

Installation Phase

CLIN Description Unit Quantity Unit Price Total

001 Installation and Activation Phase

001A Equipment lot 1

001B

Shipping, installation and activation to provide an internet circuit (with travel to post) lot 1

TOTAL INSTALLATION PHASE

Base Year (2022-2023)- The Contractor shall provide the services shown below for the base period of the contract, starting on the date stated in the Notice to Proceed for a period of 12 months, see Attachment I.15.2.1 (please enter breakdown prices in the Attachment).

CLIN Description Quantity Unit Unit Price Total Price

0002 Base Year: Monthly recurring charges for supply, monitoring and management of 24/7 dedicated internet circuit as specified in the

SOW (will start after 001A and

001B has been successfully provided and installed)

12 Month

0003 Base Year: 12% EXCISE DUTY 12 Month

0004 Base Year: VAT 18% charged on total of CLIN 0001 through 0003

12 Month

0005 Base Year: Defense Base Act

Insurance (DBA)

1 Lot

TOTAL BASE YEAR

Firt Option Year (2023-2024) - see Attachment I.15.2.1 (please enter breakdown prices in the Attachment).

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CLIN Description Quantity Unit Unit Price Total Price

1001 First Option Year: Monthly recurring charges for supply, monitoring and management of 24/7 dedicated internet circuit as specified in the SOW

12 Month

1002 First Option Year: 12% EXCISE

DUTY

12 Month

1003 First Option Year: VAT 18% charged on total of CLIN 1001 through 1002

12 Month

1004 First Option Year: Defense Base Act

Insurance (DBA)

1 Lot

TOTAL BASE YEAR

Second Option Year (2024 - 2025)- see Attachment I.15.2.1 (please enter breakdown prices in the Attachment).

CLIN Description Quantity Unit Unit Price Total Price

2001 Second Option Year: Monthly recurring charges for supply, monitoring and management of 24/7 dedicated internet circuit as specified in the SOW

12 Month

2002 Second Option Year: 12% EXCISE

DUTY

12 Month

2003 Second Option Year: VAT 18% charged on total of CLIN 2001 through 2002

12 Month

2004 Second Option Year: Defense Base

Act Insurance (DBA)

1 Lot

TOTAL BASE YEAR

Third Option Year (2025-2026) - see Attachment I.15.2.1 (please enter breakdown prices in the Attachment).

CLIN Description Quantity Unit Unit Price Total Price

3001 Third Option Year: Monthly recurring charges for supply , monitoring and management of 24/7 dedicated internet circuit as specified in the SOW

12 Month

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3002 Third Option Year: 12% EXCISE

DUTY

12 Month

3003 Third Option Year: VAT 18% charged on total of CLIN 3001 through 3002

12 Month

3004 Third Option Year: Defense Base

Act Insurance (DBA)

1 Lot

TOTAL BASE YEAR

Fourth Option Year (2026-2027) - see Attachment I.15.2.1 (please enter breakdown prices in the Attachment).

CLIN Description Quantity Unit Unit Price Total Price

4001 Fourth Option Year: Monthly recurring charges for supply , monitoring and management of 24/7 dedicated internet circuit as specified in the SOW

12 Month

4002 Fourth Option Year: 12% EXCISE

DUTY

12 Month

4003 Fourth Option Year: VAT 18% charged on total of CLIN 4001 through 4002

12 Month

4004 Fourth Option Year: Defense Base

Act Insurance (DBA)

1 Lot

TOTAL FOURTH OPTION

YEAR

Base Year Total

Option Year 1 Total

Option Year 2 Total

Option Year 3 Total

Option Year 4 Total

Grand Total of Base Year plus All Option Years

I.2.3 CURRENCY

The currency shall be fixed and cannot be changed by modification to the contract

The offeror shall insert the prices, and the currency in which the offer is made, below:

Currency: __________________

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I.2.4 VAT AND OTHER TAXES

if applicable, the contractor shall be responsible for paying to the appropriate authority the applicable rate of Value Added Tax (VAT). Offerors shall identify the VAT as a separate line item. The VAT shall also be a separate cost item on all invoices submitted against task orders under the resulting contract. The contractor will be reimbursed for VAT only up to the amount listed in each task order and upon presentation of proof that VAT has been paid to the host country government. If the contractor receives a VAT refund from the host government, the contractor shall re-pay the refund amount to the US Government.

I.2.4.1 INTRODUCTION OF EXCISE DUTY

The Parliament of Uganda passed the Excise Duty (Amendment) Act, 2021 (‘the Act’) which imposes an excise duty of 12% on prices charged for Internet data except Internet services used for medical or educational purposes.

The excise duty is collectable effective 01 July 2021. The 18% Value Added Tax remains in place.

I.2.5 DEFENSE BASE ACT (DBA) INSURANCE

I.2.5.1 DBA insurance is required for all United States citizens or residents and individuals hired in the United States, regardless of citizenship for any construction and services for U. S. overseas contracts over US$ 10,000.00. Only the countries listed currently on the Department of Labor’s

(DOL) Active DBA Waivers are not required to have DBA insurance for Host Country Nationals

(HCNs) and Third Country Nationals (TCNs) working overseas. (See website for country waivers: https://www.dol.gov/owcp/dlhwc/dbawaivers/dbawaivers.htm).

I.2.5.2 The DBA insurance may be obtained from any authorized DBA insurance broker, see

Sub-Section I.5, FAR 52.228-3 WORKER’S COMPENSATION INSURANCE (DEFENSE

BASE ACT) (APR 1984). New DBA insurances policies can be purchased directly from any

DOL (Department of Labor) approved insurance carrier. A list of DOL approved carriers may be found at http://www.dol.gov/owcp/dlhwc/lscarrier.htm.

I.2.5.3 The Contractor will be reimbursed for DBA only to the extent the contractor provides documentary proof that DBA has been paid and only to the extent quoted in CLIN 0005, 1004, 2004, 3004 and 4004 above.

NOTE: There is currently NO DBA insurance waiver for Host Country Nationals (HCNs) and

Third Country Nationals (TCNs) for U.S. Embassy Kampala, Uganda. The successful contractor shall be required to purchase defense based act insurance (DBA) for all his employees working on the project, whether they are American, Third country nationals or Local nationals.

I.3. ACRONYMS AND ABBREVIATIONS

ANSI American National Standards Institute

AQL Acceptable Quality Level

CAC Compound Access Control Point https://www.dol.gov/owcp/dlhwc/dbawaivers/dbawaivers.htm http://www.dol.gov/owcp/dlhwc/lscarrier.htm

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CIR Committed Information Rate

CO Contracting Officer

COR Contracting Officer’s Representative

COTS Commercial Off-The-Shelf

DMARC Demarcation Point

DOS Department of State

DOSAR Department of State Acquisition Regulation

FAR Federal Acquisition Regulation

FOA Fiber Optic Association

GTM Government Technical Monitor

IEEE Institute of Electrical and Electronics Engineers

IP Internet Protocol

IPSEC Internet Protocol Security

IT Information Technology

Mbps Megabits per second

NAT Network Address Translation

NIST National Institute of Standards and Technology

POC Point of Contact

PRS Performance Requirement Summary

PRTG Paessler Router Traffic Grapher

QASP Quality Assurance and Surveillance Plan

QC Quality Control

QoS Quality of Service

RFTOP Request for Task Order Proposal

SOW Statement of Work

TCP Transmission Control Protocol

TIA Telecommunications Industry Association

UDP User Datagram Protocol

U.S. United States

USG United States Government

UEC United States Embassy Compound

VLAN Virtual Local Area Network

VPN Virtual Private Network

I.4 DESCRIPTION / SPECIFICATIONS / STATEMENT OF WORK

I.4.1 SCOPE OF WORK

The U.S. Mission in Kampala currently operates networks at the Embassy Compound and has an ongoing requirement to respond to internal customer needs for increasing or decreasing internet service bandwidth on a regular and recurring basis.

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The U.S. Mission in Kampala requires high-speed terrestrial fiber optic, multiprotocol label switching connectivity options and service available at the U.S. Embassy Compound, Uganda to support both voice and data applications.

The type of services and bandwidth required has a requirement to support multiple circuits of varying bandwidths. The total bandwidth currently required shall not be less than 121 Mbps.

The Contractor shall provide services for this project in accordance with the technical requirements and documents referenced under section I, sub-section I.15.

Services shall be completed within the Contract Award Amount. The period of performance is identified in Sub-section I.11.1.

I.4.2 GENERAL REQUIRED SERVICES

The contractor, also referred to herein as the Internet Service Provider (ISP), shall provide dedicated (not shared or bundled) high- speed symmetrical, internet circuit of not less than 121 megabits per second (Mbps) bandwidth, provisioned specifically for the U.S. Embassy use.

The contractor, also referred to herein as the Internet Service Provider (ISP), shall provide internet services and dedicated leased line channels and circuitry for connecting the data links at the U.S. Embassy in Kampala identified in paragraph IX below. This includes initial installation and activation, circuit performance monitoring and reporting, and ongoing operational and maintenance responsibilities.

I.4.2.1 Initial Service Installation and Activation

The Internet Service Provider (ISP) shall provide the following:

a) Circuit connectivity from their main distribution frame or network core to the designated site’s service delivery point. The circuit will enter the designated site’s established and approved demarcation point.

b) All labor and equipment required to complete the work at the designated site’s service delivery point.

c) A period not to exceed forty-eight (48) hours to perform testing to determine acceptance of the circuit.

d) The circuit shall meet service performance and availability as defined in respective task orders.

e) Information regarding the manufacturer, model, and technical specifications of all contractor-owned routers and equipment that will be located in the designated site’s demarcation point; and

f) A central Information Technology (IT) point of contact (POC) to promptly coordinate technical issues during the initial service installation and activation process.

g) The ISP shall provide proof of being able to meet all technical requirements specified below in their submission.

h) If required, the ISP shall be responsible for the installation of any required wires and hardware above and below ground, in addition to any required local permits, Internet and Bandwidth Services Page 16 of 112 authorizations, and insurance. The conditions shall be returned to original within five (5) working days of the completion of initial installation and service activation. All cables shall be labeled on both the input and output leads.

I.4.3 INTERNET SERVICES

I.4.3.1 The ISP shall provide dedicated (not shared or bundled) high-speed symmetrical, leased channel high-speed access to the Internet; data transport media shall be terrestrial fiber optic connectivity as specified at the task order level. The ISP connection availability shall be “always on” (24 x 7 x 365), with unlimited usage, and shall not require the installation of any custom software on the USG systems or network equipment.

I.4.3.2 The circuit must comply with U.S. and/or international fiber optic and Ethernet cabling standards as outlined by the Fiber Optic Association (FOA), Telecommunications Industry

Association (TIA), American National Standards Institute (ANSI), the Institute of Electrical and

Electronics Engineers (IEEE), or the ISO/IEC JTC 1.

I.4.3.3 The circuit’s cable installation must meet or exceed USA and/or international cable certification standards and the ISP must provide certification results.

I.4.3.4 The circuit must be a symmetrical, dedicated uplink/downlink, “always on” twenty-four

(24) hours per day, 365 days per year

I.4.3.5 The circuit must be unlimited usage and free of any monitoring or data capture.

I.4.3.6 The circuit must not require the installation of any custom software on the U.S. Embassy or “client side.”

I.4.3.7 The Internet circuit must have the capability to increase its contracted bandwidth upon request.

I.4.3.8 The circuit will be subdivided into separate logical broadcast domains, segmented into virtual local area networks (VLANs) using/on a CISCO switch which will reside on the U.S.

Embassy premises. Each VLAN will provide different bandwidth speeds and will be identified by the U.S. Embassy. The ISP must have the ability to change the bandwidth allocation to each

VLAN upon request. Each VLAN “segment” must also be symmetrical and unrestricted in any way. VLAN segmentation details will be provided to the ISP when the contract is awarded. After the contract is awarded, the ISP will be expected to program the VLANs and provide circuit and configuration maintenance for any issues that may arise throughout the duration of the contract.

I.4.3.9 The ISP digital bandwidth is the amount or volume of data that may be sent through the channel, measured in megabits per second (Mbps), without distortion. The required bandwidth connection is defined at the task order level.

I.4.4 OTHER INTERNET REQUIREMENTS

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Internet service must meet specifications such as Committed Information Rate (CIR). By CIR we mean bandwidth for the circuit is guaranteed by the internet service provider to work under normal conditions. The internet circuit must be symmetrical, unlimited Data, unrestricted access, a guaranteed dedicated speed as specified for each VLAN. At any given time, the available bandwidth should not fall below this committed figure.

I.4.4.1 The ISP round trip latency times shall meet the following minimum performance standards:

• < or = 200ms for internet circuit latency for hosts and resources in the Washington, D.C.

metropolitan area.

• < or = 10ms for local data service and point-to-point connections.

• Packet loss on all connection types will be less than 0.1%.

I.4.4.2 The ISP shall:

a. Guarantee full contracted symmetrical, dedicated uplink/downlink, “always on

"bandwidth availability 24 hours a day for seven days a week, 365 days a year (24 x 7 x

365) from the originator side to the ISP’s internet gateway. The contracted Internet circuit must be dedicated, and not shared or “contended.” Internet Service or data service transmission from the originating information server towards an end server is referred to as downstream; and a transmission from an end user towards the remote server is referred as upstream; The contracted ISP will ensure the circuit’s Contention Ratio (downstream / upstream) is 1:1/1:1.

b. Provide excellent Quality of Service (QoS) for the connection, that represents the level of consistent download capacity provided, must be the higher QoS percentage possible but, at minimum, greater than 99.97% or the highest possible quality of service connection reaching 100%. Ensure circuit availability meets or exceeds 99.7% uptime.

c. Not use Network Address Translation (NAT).

d. Provide unfiltered access to the Internet without ISP firewall blocking. Filters or sniffers shall not be established, connected, or introduced by the ISP for any Embassy channels.

If there are any existing filters, sniffers, restrictions, or proxies, they shall be identified and removed prior to lease line circuit installation.

e. Permit the transit of all Internet Protocols (IP), especially IPSec; including but not limited to: User Datagram Protocol (UDP), Transmission Control Protocol (TCP), and IPSEC to transit the contracted circuit without filters, NAT, or proxies

f. Permit the installation of Customer VPN encryption devices on the contracted circuit, on

US Embassy premises.

g. Provide a detailed network topology map that shows all possible paths the ISP uses to route internet traffic on the contracted circuits.

h. Provide redundancy for the contracted circuit between the ISP and U.S. Embassy. For instance, If the Network Access Point of the host country’s backbone fails, the fastest alternate backbone paths must be available and activated to ensure the contracted circuit sustains 24x7x365 availability and QoS outlined in this SoW.

i. Provide Fiber Optic connectivity to the very end at the U.S. Embassy Service Entrance

Facility demarcation point (DMARC). The U.S. Embassy will provide the DMARC location at the time of contract award or sooner upon request.

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I.4.5 INTERNET AVAILABILITY AND PAYMENT REDUCTION FOR

DOWNTIME CREDITS:

For any twenty-four (24)-hour time period where the internet connection availability falls below

99.7% for the entire 24 hours, a daily pay reduction rate of $ . (the ISP contractor’s monthly rate divided by 30) of the ISP’s monthly invoice shall be applied until the internet connection availability is at or above 99.7%.

When Circuit Downtime credit payment is due to the USG, the total number of creditable hours shall be accumulated for the month and shall be deducted from the payment due the ISP for the month they accrued.

I.4.6 NETWORK IDENTIFICATION

The ISP shall provide the following:

1) IP addresses used to identify the single subnet address in a Classless Inter-Domain

Routing address specification (Network IP address /28) or equivalent and ISP Gateway IP addresses (virtual IP addresses).

2) Contractor must provide Public IP addresses for the primary circuit and each segmented

VLAN. A minimum of six segmented VLANS, that require three Public IP address in each VLAN.

3) The Contractor must have the ability to change the IP assignment and allocations to each

VLAN upon request.

I.4.7 NETWORK DEVICES

The network devices shall comply with the following characteristics:

1) ISP shall permit ping and trace route traffic from 169.252.0.0/16 and 169.253.0.0/16 to the ISP router interface which terminates Customer VPN encryption device.

2) Services provided by the Internet Service Provider (ISP) at the customer’s premises must be delivered with single mode fiber.

3) ISP shall provide switches, routers and Data media converters or transmission devices in all cases, and the ISP is responsible for operation, maintenance, and life-cycle management of said equipment. Devices must use electrical power 220-240v/50hz and come with a type-G electrical plug (standard in Uganda). Devices must not be manufactured by Huawei Technologies, ZTE, or Xiaomi.

4) Electrical power provided at the US Embassy is 220-240v/50hz voltage, and all equipment provided by the ISP must meet this electrical standard. All electrical equipment must use a type-G electrical plug (standard in Uganda).

5) Devices must be Rack mountable in a standard Commercial, 19 inch (approximately 48.2 centimeters) off-the-shelf (COTS) network rack.

6) One separate or individual physical interface connector is required per service.

I.4.8 ONGOING OPERATIONAL AND MAINTENANCE RESPONSIBILITIES

The ISP shall provide service support 24 hours a day for seven days a week, 365 days a year (24 x 7 x 365). Additionally, the ISP shall be a Tier 2 provider, and have multiple redundant

Internet and Bandwidth Services Page 19 of 112 connections to Tier 1 or Tier 2 peered networks, via internet exchange facilities located in geographically separated regions including direct connection capability with major United States of America (U.S.A) telecommunication providers (ISPs). Alternative line channels or backups in case of main Internet path is unavailable or unreachable, must be present. The ISP shall assume responsibility for troubleshooting and maintenance of the provided internet services.

I.4.9 ON-SITE AND ON-CALL SUPPORT

The ISP shall provide required on-site support to service contractor-furnished equipment at the

DMARC. The ISP will/should submit the technicians identification 48 hours prior to the visit and only those submitted will be granted access. Contractor must provide on-site service support if necessary 7x24x365 and services must be coordinated directly with the US Embassy’s

Contracting Office Representative (COR) or Information Technology (IT) representative from the Embassy’s Information Systems Center (ISC). After-hours services shall be coordinated directly with the COR or the IT representative from the Embassy Information Systems Center

(ISC). All contractor support personnel shall speak level-IV English.

The awarded ISP must provide a central Information Technology (IT) point of contact (POC) to promptly coordinate technical issues during the initial installation process and coordinate support and maintenance for the duration of the contract.

I.5 REPORTING REQUIREMENTS

The ISP shall provide on-line web access data traffic analysis graphs capabilities. Graphs must be real- time analytics. Graphs shall be updated daily. Graphs shall retain traffic history behavior for at least one year. A summary graph shall be submitted electronically in a Microsoft

Word compatible format to the COR no later than the second Monday of the month for the previous month. Additionally, the contractor shall utilize a PRTG Network Monitor or a similar service with a separate account for each circuit.

I.6 ISP RESPONSIBILITY FOR PERSONNEL

Contractor Personnel – The ISP shall be responsible for providing personnel with the appropriate education, skills, expertise, and experience to perform all services required in this

SOW. All personnel assigned by the ISP for the performance of services shall be regular employees of the contractor or have a direct contractual relationship with the contractor. There shall be no employer-employee relationship between the USG and ISP-provided personnel.

Travel – The ISP shall be responsible for assuring that contract personnel who are required to travel are physically able to travel to the intended destination, and to remain there without significant health risk for the required period of the task order. The ISP shall be responsible for assuring that such individuals receive the proper immunizations and take proper health measures before, during, and after travel. Physical examinations and immunizations will not be provided by the USG. Additionally, the ISP is responsible for medical, disability, life

Internet and Bandwidth Services Page 20 of 112 insurance, and other requirements, as may be applicable, in order to comply with host nation government labor laws and the Federal Acquisition Regulation (FAR).

I.7 QUALITY ASSURANCE AND SURVEILLANCE PLAN (QASP) & QUALITY

MANAGEMENT PLAN (QMP)

I.7.1 CONTRACTOR MANAGEMENT PLAN

Offerors shall submit a draft version of their management plan as part of their proposal.

The contractor shall submit the final version of the plan to the COR no later than 30 calendar days after contract award date. The contractor’s management plan shall, after review and acceptance by the COR, become binding on both parties. The ISP shall obtain the COR’s approval prior to making any changes in its management plan. If directed by the COR, the ISP shall submit said changes in writing as a proposal for USG review and approval / disapproval.

I.7.1.1 The ISP’s management plan shall:

• Describe the organization of the work force,

• Specify the names and responsibilities of the principal manager and all supervisors,

• Indicate the manner in which quality service is to be assured,

• State the frequency of inspections and the use of operational records

• Include organizational and functional charts reflecting the line of management responsibility

• Describe the procedures used to respond to the requirements of this contract

• Describe the management procedures for administrative support of all functions, including procedures for timely payment of personnel.

I.7.1.2 Information Technology Security Plan (ITSP)

The contractor shall develop, provide, implement, and maintain an IT Security Plan. This plan shall describe the processes and procedures that will be followed to ensure appropriate security of IT resources that are developed, processed, or used under this contract. The plan shall describe those parts of the contract to which this clause applies. The Contractor’s ITSP shall comply with applicable Federal laws that include, but are not limited to, 40 U.S.C. 11331, the Federal

Information Security Management Act (FISMA) of 2002, and the E-Government Act of 2002.

The plan shall meet IT security requirements in accordance with Federal and DOS policies and procedures, as they may be amended from time to time during the term of this contract.

The ITCP shall be submitted to the CO and COR no later than thirty (30) calendar days after contract award. Upon acceptance by the COR, the QC Plan becomes binding.

I.7.2 QUALITY CONTROL (QC) PLAN / INSPECTION SYSTEM

The ISP’s management plan shall establish an inspection system. The ISP shall institute and maintain an appropriate system of Quality Control (QC), to be set forth in a QC Plan. The plan shall be adequate for ensuring that all work performed under the contract is of the highest quality

Internet and Bandwidth Services Page 21 of 112 standards and consistent with best industry practices, to assure timely provision of services, optimum USG satisfaction, and appropriate use / protection of USG facilities and assets.

The plan shall:

• Specify areas to be inspected on a scheduled basis.

• Include a method of identifying deficiencies in the quality of services performed before the level of performance becomes unacceptable.

• Include a filing system for all inspections conducted by the contractor and the corrective action taken.

• Checklists of duties to be carried out by the supervisory staff and senior employees.

This documentation shall be made available to the USG during the term of the contract.

The QC Plan shall be submitted to the COR no later than thirty (30) calendar days after contract award. Upon acceptance by the COR, the QC Plan becomes binding.

This plan also provides an effective method for the COR to monitor contractor performance, advise the ISP of unsatisfactory performance, and notify the Contracting Officer of continued unsatisfactory performance. The contractor, not the USG, is responsible for management and quality control to meet the terms of the contract. The role of the USG is to monitor quality to ensure that contract standards are achieved.

The ISP's key individual responsible for QC under this contract is the Project Manager. If this person needs to be replaced during performance of this contract, the contractor shall submit a resume for an equal or better replacement to the COR for review and approval

I.7.2.1 Quality Assurance and Surveillance Plan (QASP)

The ISP shall be responsible for implementing a plan to monitor the quality of the internet service daily and provide monthly reports to the COR for the duration of this contract. The ISP shall provide a copy of their plan to the COR no later than 30 calendar days after contract award. Upon acceptance by the COR, this plan becomes binding. The USG shall monitor performance of this contract using the contractor’s quality control plan.

Additionally, in accordance with the Inspection of Services clause, the USG will perform inspection and acceptance.

USG surveillance of tasks not listed in the Performance Requirement Summary may occur anytime during the performance period of this contract. Such surveillance will be done according to standard inspection procedures or other provisions. Any action taken by the contracting officer as a result of surveillance will be according to the Inspection of Services clause and the SOW.

Offerors shall submit a draft QASP as part of their proposal.

Acceptable Quality Level (AQL) requirements are listed in paragraph Performance Requirement

Summary (PRS) below.

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Lack of performance quality may be discovered by complaints or inspection and the AQL non-performance charges (paragraph I.4.5 above and Procedures below) are for specific circumstances or conditions for which the USG requires means by which the contractor shall maintain specific quality levels. If these quality levels are not maintained, the USG shall invoice the contractor quarterly for administrative or other charges involved.

The process will be: The COR documents all deficiencies and informs the ISP every time a

‘chargeable’ deficiency is recorded. At the end of the quarter, the COR will inform the ISP of the total amount to be deducted from the ISP’s third / sixth / ninth / twelfth invoice and the ISP shall incorporate this into their invoice, either as a separate page with the deduction amount or directly into the regular invoice form. The invoices for those months will not be processed unless they contain the deduct amounts, if any.

I.7.2.2 Accreditation

Within six (6) months after contract award, the contractor shall submit written proof of IT security accreditation for acceptance by the Contracting Officer. Such written proof may be furnished either by the contractor or by a third party. Accreditation must be in accordance with

NIST Special Publication 800-37. This accreditation will include a final security plan, risk assessment, security test and evaluation, and disaster recovery plan/continuity of operations plan.

This accreditation, when accepted by the Contracting Officer, shall be incorporated into the contract as a compliance document, and shall include a final security plan, a risk assessment, security test and evaluation, and disaster recovery/continuity of operations plan. The contractor shall comply with the accepted accreditation documentation that shall be verified annually.

1.7.2.3 Contractor’s Maintenance, Use, and Inventory Programs

The contractor’s management plan shall include:

• Written maintenance, use, and inventory programs for all property, equipment, and materials used in performance of the contract

• Preventive maintenance, major repair, replacement, and other capital rehabilitation work

• Usage procedures to ensure that the property, equipment, and materials shall be used only for those purposes authorized in the contract.

• An inventory program with procedures for conducting physical inventories, including scheduling, responsibilities, and record keeping, for all property, equipment, and material used by the contractor.

I.8 PERFORMANCE OBJECTIVE / STANDARD / REMEDIES

I.8.1 Services

The ISP shall provide internet access as specified in all bullets under paragraph 1.4 up to 1.4.9 above.

I.8.2 Monitoring Performance

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The COR will receive and document all complaints from USG personnel regarding the services provided. If appropriate, the COR will send the complaints to the ISP for corrective action.

The COR will inspect the services being performed under this contract on an irregular schedule to determine whether services are being performed in a satisfactory manner and are of acceptable quality and standards. The COR may use a variety of methods to monitor contractor performance. Examples of possible monitoring activities follow:

• Regular meetings;

• Review of submittals;

• Feedback from stakeholders in the field;

• Process monitoring; and

• Unscheduled audits.

The COR shall give written notification (per occurrence) to the ISP when AQL requirements are not met. This notification will cite AQL items in violation, any supporting documentation, and the amount to be remitted to the USG for the violation as calculated in paragraph 1.5.3 above. The contractor shall provide written replies to the COR for AQL violations within seven business days of the date of the AQL notification. The administration of an AQL invoice does not absolve the contractor of any other liability, which may result from his action or inaction.

I.8.3 Bandwidth Management and Testing

The contractor shall be responsible for both ongoing bandwidth management and regular bandwidth testing. The contractor shall provide test reports to the COR no later than the 5th calendar day of each month.

Offerors shall submit a sample / draft version of their handling procedures as part of their proposal.

A. Customer Service/Network Operations Center Support

Network outages shall receive 24 x 7 x 365 support and troubleshooting service.

B. Performance Requirement Summary (PRS)

Performance Requirements Matrix – Performance Standards for U.S. Embassy Kampala

Contractor properly installed and labeled all wiring, access points, and other necessary equipment?

Yes (Date) No

Contractor-provided hardware and software equipment were installed and ready for use within 3 days of

Notice to Proceed?

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Delivered the required bandwidth, internet services to and through the existing LAN architecture, within

3 days of Notice to Proceed.

SOW Task Metric Type Performance Standard Performance

Indicator

Surveillance Method

Reliable

Access

Reliable

Minimal

Unreliable

The contractor shall provide U.S. Embassy

Uganda access, 24 / 7, withoutI nterruption or significant bandwidth degradation.

Contractor shall provide service

99.7% of the time.

COR performs periodic system inspections.

provide regular metrics / reports.

Network

Support provide network support, 24 /

7. They shall have a technician on-call to provide service or repairs for outages within 2 hours.

Contractor shall provide service

99.7% of the time.

COR tracks customer service support and responsiveness.

The contractor shall provide monthly metrics

/ reports.

Customer

Support provide customer support during working hours as specified within this SOW.

They shall have a technician on-call to provide service or repairs as specified within this SOW.

Contractor shall provide service

99.7% of the time.

COR tracks customer service support and responsiveness.

The contractor shall provide monthly metrics

/ reports.

C. Procedures

In the event that an inspection identifies performance deficiencies, the COR may require the

ISP to explain, in writing, why performance was unacceptable, how performance will be returned to acceptable levels, and how recurrence of the problem(s) will be prevented in the future. The COR will evaluate the ISP's explanation and provide the ISP a written reply. The

ISP shall promptly correct and improve any shortcomings noted during inspections. The ISP shall also bring to the attention of the COR any conditions beyond the responsibility / control of the ISP.

The ISP shall be responsible for any costs, within the scope of this contract, relating to improvements / countermeasures unless it is determined that the factors leading to performance problems are beyond the control of the ISP.