PBGC01-RP-14-0015_dtd_April_17 _2014_-_version_2.pdf

RFQ IFB RFP

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

1. REQUISITION NUMBER PAGE OF

2. CONTRACT NO. 3. AWARD/EFFECTIVE

DATE

4. ORDER NUMBER 5. SOLICITATION NUMBER 6. SOLICITATION ISSUE

DATE

7. FOR SOLICITATION

INFORMATION CALL:

a. NAME b. TELEPHONE NUMBER (No collect calls)

8. OFFER DUE DATE/

LOCAL TIME

9. ISSUED BY

13b. RATING

14. METHOD OF SOLICITATION

CODE

15. DELIVER TO 16. ADMINISTERED BY CODE

18a. PAYMENT WILL BE MADE BY CODEFACILITY

CODE

CODE

TELEPHONE NO.

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN

OFFER

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK

BELOW IS CHECKED

SEE ADDENDUM

19.

ITEM NO.

20.

SCHEDULE OF SUPPLIES/SERVICES

21.

QUANTITY

22.

UNIT

23.

UNIT PRICE

24.

AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA 26. TOTAL AWARD AMOUNT (For Govt. Use Only)

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED

29. AWARD OF CONTRACT: REF.

DATE . YOUR OFFER ON SOLICITATION

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

SET FORTH HEREIN, IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR

30b. NAME AND TITLE OF SIGNER (Type or print) 30c. DATE SIGNED

31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

31b. NAME OF CONTRACTING OFFICER (Type or print) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

STANDARD FORM 1449 (REV. 2/2012)

Prescribed by GSA - FAR (48 CFR) 53.212

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

OFFER

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

ARE ARE NOT ATTACHED

ARE ARE NOT ATTACHED

27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA

17a CONTRACTOR/

OFFEROR.

CODE

8 (A)

SIZE STANDARD:

NAICS:

% FOR:SET ASIDE:UNRESTRICTED OR

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SMALL BUSINESS

10. THIS ACQUISITION IS

EDWOSB

SMALL BUSINESS PROGRAM

STANDARD FORM 1449 (REV. 2/2012) BACK

19.

ITEM NO.

20.

SCHEDULE OF SUPPLIES/SERVICES

21.

QUANTITY

22.

UNIT

23.

UNIT PRICE

24.

AMOUNT

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEIVED INSPECTED ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED:

41a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT

32b. SIGNATURE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32c. DATE

41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER 41c. DATE

42a. RECEIVED BY (Print)

42b. RECEIVED AT (Location)

42c. DATE REC'D (YY/MM/DD) 42d. TOTAL CONTAINERS

40. PAID BY

32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE 32f. TELPHONE NUMBER OF AUTHORZED GOVERNMENT REPRESENTATIVE

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

33. SHIP NUMBER 34. VOUCHER NUMBER 35. AMOUNT VERIFIED

CORRECT FOR

PARTIAL FINAL

37. CHECK NUMBER

38. S/R ACCOUNT NO. 39. S/R VOUCHER NUMBER

36. PAYMENT

COMPLETE PARTIAL FINAL

SCHEDULE Continued

ITEM NO. SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

PAGE 3 OF 91 PBGC01-RP-14-0015

TRANSITION AND BUILD OUT

0001 Contractor shall provide all services necessary to meet the requirements as set forth in Section C.7.8 FACILITY AND WORK SITE and C.8.1 TRANSITION IN.

Period of Performance: Not to Exceed Six (6) months from date of award.

1.00 LO

TRAINING

NTE NTE

0002 Contractor shall be reimbursed for all costs Not to

Exceed (NTE) $250,000.00, excluding labor hour rates associated with the 10 (ten) week training in accordance with the SOW, Sect. C.8.1.

NOT TO EXCEED (NTE) $250,000.00

FACILITY CHARGE

0003 The contractor shall provide and maintain the facility, space, furniture, equipment, supplies, and support services necessary to perform the required services other than the Government-furnished property and services specified in Section C.3 GOVERNMENT

FURNISHED PROPOERTY AND SERVICES.

12.00 MO

LABOR - PRICE CEILING - REGULAR RATE

0004 The contractor shall provide all personnel, supervision, and non-personal services necessary to perform defined benefit pension administration services in accordance with the SOW, Sect C.7 REQUIREMENTS in accordance with the offeror's proposed regular rates, Section B.1, LABOR - PRICE CEILING - OVERTIME RATE

0005 The Contractor shall provide all personnel, supervision, and non-personal services necessary to perform defined benefit pension administration services in accordance with the SOW, Sect. C.7 REQUIREMENTS in accordance with the offeror's proposed overtime rates, Section B.1, Pricing Schedule, identified below.

OTHER DIRECT COSTS (TRAVEL)

0006 Contractor shall be reimbursed for all travel expenses in accordance with the Federal Travel Regulation (FTR).

NOT TO EXCEED (NTE) $300,000.00

OPTION 1 - LABOR - PRICE CEILING - REGULAR

RATE

1001 The contractor shall provide all personnel, supervision, and non-personal services necessary to perform defined benefit pension administration services in accordance with the SOW, Sect C.7 REQUIREMENTS

OPTION 1 - LABOR - PRICE CEILING - OVERTIME

PAGE 4 OF 91 PBGC01-RP-14-0015

1002 The Contractor shall provide all personnel, supervision, and non-personal services necessary to perform defined benefit pension administration services in accordance with the SOW, Sect. C.7 REQUIREMENTS

OPTION 1 - FACILITY CHARGE

1003 The contractor shall provide and maintain the facility, space, furniture, equipment, supplies, and support services necessary to perform the required services other than the Government-furnished property and

FURNISHED PROPERTY AND SERVICES.

OPTION 1 - OTHER DIRECT COSTS (TRAVEL)

1004 Contractor shall be reimbursed for all travel expenses in

NOT TO EXCEED (NTE): $150,000.00

OPTION 2 - LABOR - PRICE CEILING - REGULAR

2001 The contractor shall provide all personnel, supervision, and non-personal services necessary to perform defined benefit pension administration services in accordance with the SOW, Sect C.7 REQUIREMENTS

OPTION 2 - LABOR - PRICE CEILING - OVERTIME

2002 The Contractor shall provide all personnel supervision, and non-personal services necessary to perform defined benefit pension administration services in accordance with the SOW, Sect. C.7 REQUIREMENTS

OPTION 2 - FACILITY CHARGE

2003 The contractor shall provide and maintain the facility, space, furniture, equipment, supplies, and support services necessary to perform the required services other than the Government-furnished property and

OPTION 2 - OTHER DIRECT COSTS (TRAVEL)

2004 Contractor shall be reimbursed for all travel expenses in

NOT TO EXCEED (NTE): $350,000.00.

OPTION 2: COOP TRANSITION AND BUILDOUT

(OPTIONAL CLIN)

2005 1.00 LO

PAGE 5 OF 91 PBGC01-RP-14-0015

Contractor shall provide all services, facilities, furniture, supplies, and support services in accordance with the offeror's COOP transition plan and the SOW, Section

C.7.6.3 BUSINESS CONTINUITY OPERATIONS

PLAN.

POP: Six (6) months after direction by the Government.

OPTION 2- COOP FACILITY CHARGE (OPTIONAL

CLIN)

2006 Contractor shall provide the COOP facility, space, furniture, equipment, supplies, and support services necessary to perform the required services other than the Government-furnished property and services specified in Section C.3 GOVERNMENT FURNISHED

PROPERTY AND SERVICES.

OPTION 3 - LABOR - PRICE CEILING - REGULAR

3001 The Contractor shall provide all personnel, supervision, and non-personal services necessary to perform defined benefit pension administration services in accordance with the SOW, Sect. C.7 REQUIREMENTS

OPTION 3 - LABOR - PRICE CEILING - OVERTIME

3002 The Contractor shall provide all personnel, supervision, and non-personal services necessary to perform defined benefit pension administration services in accordance with the SOW, Sect. C.7 REQUIREMENT in accordance with offeror's proposed overtime rates, Section B, Pricing Schedule.

FACILITY CHARGE

3003 The contractor shall provide and maintain the facility, space, furniture, equipment, supplies, and support services necessary to perform the required services other than the Government-furnished property and

OPTION 3: FACILITY CHARGE (COOP) - OPTIONAL

3004 Contractor shall provide the COOP facility, space, furniture, equipment, supplies, and support services necessary to perform the required services other than the Government-furnished property and services specified in Section C.3 GOVERNMENT FURNISHED

PROPOERTY AND SERVICES.

OPTION 3 - OTHER DIRECT COSTS (TRAVEL)

3005 Contractor shall be reimbursed for all travel expenses in

NOT TO EXCEED (NTE): $300,000.00

OPTION 4 - LABOR - PRICE CEILING - REGULAR

PAGE 6 OF 91 PBGC01-RP-14-0015

4001 The Contractor shall provide all personnel, supervision, and non-personal services necessary to perform defined benefit pension administration services in accordance with the SOW, Sect. C.7 in accordance with offeror's proposed regular rates, Section B, Pricing Schedule.

OPTION 4 - LABOR - PRICE CEILING - OVERTIME

4002 The Contractor shall provide all personnel, supervision, and non-personal services necessary to perform defined benefit pension administration services in accordance with the SOW, Sect. C.7 REQUIREMENTS

OPTION 4 - FACILITY CHARGE

4003 The contractor shall provide and maintain the facility, space, furniture, equipment, supplies, and support services necessary to perform the required services other than the Government-furnished property and

FACILITY CHARGE (COOP) - OPTIONAL

4004 The contractor shall provide and maintain the COOP facility, space, furniture, equipment, supplies, and support services necessary to perform the required services other than the Government-furnished property and services specified in Section C.3. C.3

GOVERNMENT FURNISHED PROPERTY AND

SERVICES.

OPTION 4 - OTHER DIRECT COSTS (TRAVEL)

4005 Contractor shall be reimbursed for all travel expenses in

NOT TO EXCEED (NTE): $300,000.00

Table of Contents

PAGE 7 OF 91 PBGC01-RP-14-0015

SECTION B SUPPLIES OR SERVICES AND PRICES/COSTS

B. 1 PRICING SCHEDULE

SECTION C DESCRIPTION/SPECIFICATIONS/WORK STATEMENT

C. 1 Statement of Work

SECTION D PACKAGING AND MARKING

D. 1 PBGC-11 004 PACKAGING AND MARKING (JAN 2012)

SECTION E INSPECTION AND ACCEPTANCE

E. 1 PBGC-46-001 INSPECTION AND ACCEPTANCE OF DELIVERABLES (JAN 2012)

SECTION F DELIVERIES OR PERFORMANCE

F. 1 52.242-15 STOP-WORK ORDER (AUG 1989)

F. 2 PBGC-45 001 GOVERNMENT FURNISHED INFORMATION, ASSISTANCE AND/OR EQUIPMENT (JAN 2012)

SECTION G CONTRACT ADMINISTRATION DATA

G. 1 PBGC-32-001 SUBMISSION OF INVOICES (LABOR-HOUR) (JAN 2012)

G. 2 PBGC-32-004 SUBMISSION OF INVOICES (JAN 2012)

G. 3 PBGC-42-001 CONTRACTING OFFICER'S REPRESENTATIVE (JAN 2012)

G. 4 PBGC-42-002 OBSERVANCE OF LEGAL HOLIDAYS (JAN 2012)

G. 5 Contract Administration

SECTION H SPECIAL CONTRACT REQUIREMENTS

H. 1 PBGC-00-001 PROFESSIONAL ATTIRE (OCT 2005)

H. 2 PBGC-00-002 PRICE/COST (FEB 2013)

H. 3 PBGC-03-001 CONFIDENTIALITY OF INFORMATION (OCT 2004)

H. 4 PBGC-03-002 ORGANIZATIONAL CONFLICTS OF INTEREST (OCT 2004)

H. 5 PBGC-03-003 SUITABILITY DETERMINATION REQUIREMENTS (JAN 2012)

H. 6 PBGC-03-004 DISPLAY OF PBGC IDENTIFICATION BADGES (FEB 2013)

H. 7 PBGC-04-002 INVOICE SUMMARIES AND CONTRACT CLOSEOUT (JAN 2006)

H. 8 PBGC-04-004 PBGC INFORMATION SECURITY (FEB 2011)

H. 9 PBGC-04-005 PROTECTION OF PERSONALLY IDENTIFIABLE INFORMATION (PII) (FEB 2013)

H. 10 PBGC-04-007 MANAGEMENT AND RETENTION OF PBGC RECORDS (JUN 2013)

H. 11 PBGC-09-001 RESTRICTIONS AGAINST DISCLOSURE OF INFORMATION (JAN 2012)

H. 12 PBGC-15-007 EXPENSES RELATED TO PROPOSAL SUBMISSION (OCT 2004)

H. 13 PBGC-15 001 INCORPORATION OF CONTRACTOR'S PROPOSAL (OCT 2004)

H. 14 PBGC-15 011 REFERENCE AND EVALUATION (OCT 2004)

H. 15 PBGC-16 003 CEILING PRICE (FEB 2013)

H. 16 PBGC-31-003 TRAINING (JAN 2012)

H. 17 PBGC-31-004 AGENCY AWARENESS TRAINING (JAN 2012)

H. 18 PBGC-37-001 KEY PERSONNEL (MAR 2012)

H. 19 PBGC-37-002 EDUCATION AND EXPERIENCE QUALIFICATIONS (JUL 2009)

H. 20 PBGC-44-001 OTHER DIRECT COSTS (MAY 2012)

H. 21 PBGC-44 002 SUBCONTRACTING APPROVAL (OCT 2004)

H. 22 Implementation of HSPD 12

H. 23 Personal Identity Verification

H. 24 Minimum Education/Experience Requirements

SECTION I CONTRACT CLAUSES

Table of Contents

PAGE 8 OF 91 PBGC01-RP-14-0015

I. 1 52.203-17 CONTRACTOR EMPLOYEE WHISTLEBLOWER RIGHTS AND REQUIREMENT TO INFORM EMPLOYEES OF

WHISTLEBLOWER RIGHTS (SEPT 2013)

I. 2 52.204-2 SECURITY REQUIREMENTS (AUG 1996)

I. 3 52.204-7 SYSTEM FOR AWARD MANAGEMENT (JUL 2013)

I. 4 52.212-4 CONTRACT TERMS AND CONDITIONS--COMMERCIAL ITEMS (SEPT 2013)

I. 5 52.216-31 TIME-AND-MATERIALS/LABOR-HOUR PROPOSAL REQUIREMENTS -- COMMERCIAL ITEM ACQUISITION

(FEB 2007)

I. 6 52.222-1 NOTICE TO THE GOVERNMENT OF LABOR DISPUTES (FEB 1997)

I. 7 52.222-49 SERVICE CONTRACT ACT--PLACE OF PERFORMANCE UNKNOWN (MAY 1989)

I. 8 52.223-6 DRUG-FREE WORKPLACE (MAY 2001)

I. 9 52.224-1 PRIVACY ACT NOTIFICATION (APR 1984)

I. 10 52.224-2 PRIVACY ACT (APR 1984)

I. 11 52.227-14 RIGHTS IN DATA--GENERAL (DEC 2007)

I. 12 52.229-3 FEDERAL, STATE, AND LOCAL TAXES (FEB 2013)

I. 13 52.232-17 INTEREST (OCT 2010)

I. 14 52.232-39 UNENFORCEABILITY OF UNAUTHORIZED OBLIGATIONS (JUNE 2013)

I. 15 52.242-13 BANKRUPTCY (JUL 1995)

I. 16 52.243-3 CHANGES--TIME-AND-MATERIALS OR LABOR-HOURS (SEP 2000)

I. 17 52.245-1 GOVERNMENT PROPERTY (APR 2012)

I. 18 52.253-1 COMPUTER GENERATED FORMS (JAN 1991)

I. 19 52.202-1 DEFINITIONS (NOV 2013)

I. 20 52.203-3 GRATUITIES (APR 1984)

I. 21 52.212-4 I CONTRACT TERMS AND CONDITIONS--COMMERCIAL ITEMS (SEPT 2013)--ALTERNATE I (AUG

2012)

I. 22 52.212-5 CONTRACT TERMS AND CONDITIONS REQUIRED TO IMPLEMENT STATUTES OR EXECUTIVE ORDERS--

COMMERCIAL ITEMS (JAN 2014)

I. 23 52.217-8 OPTION TO EXTEND SERVICES (NOV 1999)

I. 24 52.217-9 OPTION TO EXTEND THE TERM OF THE CONTRACT (MAR 2000)

I. 25 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

SECTION J LIST OF ATTACHMENTS

J. 1 List of Attachments

SECTION K REPRESENTATIONS, CERTIFICATIONS AND OTHER STATEMENTS OF OFFERORS

K. 1 52.209-2 PROHIBITION ON CONTRACTING WITH INVERTED DOMESTIC CORPORATIONS-REPRESENTATION (MAY

2011)

K. 2 52.212-3 OFFEROR REPRESENTATIONS AND CERTIFICATIONS--COMMERCIAL ITEMS (NOV 2013)

K. 3 52.215-6 PLACE OF PERFORMANCE (OCT 1997)

K. 4 52.222-25 AFFIRMATIVE ACTION COMPLIANCE (APR 1984)

K. 5 52.225-25 PROHIBITION ON CONTRACTING WITH ENTITIES ENGAGING IN CERTAIN ACTIVITIES OR

TRANSACTIONS RELATING TO IRAN--REPRESENTATION AND CERTIFICATIONS (DEC 2012)

SECTION L INSTRUCTIONS, CONDITIONS, AND NOTICES TO OFFERORS

L. 1 52.212-1 INSTRUCTIONS TO OFFERORS--COMMERCIAL ITEMS (JULY 2013)

L. 2 52.233-2 SERVICE OF PROTEST (SEP 2006)

L. 3 52.252-1 Solicitation Provisions (FEB1998)

SECTION M EVALUATION FACTORS FOR AWARD

M. 1 EVALUATION FACTORS FOR AWARD

M. 2 52.217-5 EVALUATION OF OPTIONS (JUL 1990)

PAGE 9 OF 91 PBGC01-RP-14-0015

SECTION B

SUPPLIES OR SERVICES AND PRICES/COSTS

B. 1 PRICING SCHEDULE

PRICING SCHEDULE

This contract is subject to the Service Contract Act, and the place of performance is unknown;

therefore, procedures set forth in solicitation clause 52.222-49 Service Contract Act – Place of

Performance Unknown are applicable. Department of Labor (DO) Wage determinations are available at: http://www.wdol.gov/sca.aspx.

CLINs 0002, 0006, 1004, 2004, 3005, and 4005 are Not To Exceed (NTE) CLINs and will be used in calculating the overall price for evaluation purposes only.

Upon award, amounts listed below will be used to complete the SF1449, SCHEDULE OF

SUPPLIES/SERVICES.

The period of performance is approximate. The actual period of performance will be determined on the date of award.

BASE YEAR

August 28, 2014 – August 27, 2015

Contract

Line Item

No.

(CLIN)

Supplies/Services Quantity Unit Unit

Price

Amount

TRANSITION AND BUILD OUT

0001 Contractor shall provide all services necessary to meet the requirements as set forth in Section C.7.8

FACILITY AND WORK SITE and C.8.1

TRANSITION IN.

Period of Performance: Not to Exceed Six (6) months from date of award.

1 LO

TRAINING

0002 Contractor shall be reimbursed for all costs Not to

Exceed (NTE) $250,000.00, excluding labor hour rates associated with the 10 (ten) week training in accordance with the SOW, Sect. C.8.1.

1 LO $250,000.00 NTE

FACILITY CHARGE

0003 The contractor shall provide and maintain the facility, space, furniture, equipment, supplies, and support services necessary to perform the required services other than the Government-furnished property and services specified in Section C.3 GOVERNMENT

FURNISHED PROPERTY AND SERVICES.

12 MO

LABOR-PRICE CEILING – REGULAR RATE

0004 The contractor shall provide all personnel, supervision, and non-personal services necessary to perform defined benefit pension administration services in accordance with the SOW, Sect C.7

REQUIREMENTS in accordance with the offeror’s proposed regular rates, Section B.1, Pricing Schedule, identified below.

1 LO

PAGE 10 OF 91 PBGC01-RP-14-0015

LABOR-PRICE CEILING – OVERTIME RATE

0005 The Contractor shall provide all personnel supervisor, and non-personal services necessary to perform defined benefit pension administration services in accordance with the SOW, Sect. C.7

REQUIREMENTS in accordance with the offeror’s proposed overtime rates, Section B.1, Pricing Schedule, identified below.

1 LO

CLIN

(Regular

Rate)

Labor Category Maximum

Hours at

Regular

Rate

Regular

Rate

Total

Amount for Hours at

Regular

Rate

OPTIONAL

CLIN

(Overtime

Rate)

Maximum

Hours at

Overtime

Rate

Overtime

Rate

Total Amount for

Hours at Overtime

Rate

0004A Project Manager 2,080 0005A 0

0004B Assistant Project

Manager

2,080 0005B 0

0004C Benefits

Supervisor

8,320 0005C 420

0004D Team Leader 6,240 0005D 630

0004E Quality Review

Analyst

4,160 0005E 210

0004F Senior Pension

Administrator

31,200 0005F 1,580

0004G Junior Pension

Administrator

29,120 0005G 1,470

0004H Entry Pension

Administrator

14,560 0005H 740

0004I Administrative

Support

12,480 0005I 630

TOTAL 110,240 5,680

TOTAL CLIN 0004 TOTAL CLIN 0005

OTHER DIRECT COSTS

0006 Contractor shall be reimbursed for all travel expenses in accordance with the Federal Travel Regulations

(FTR)

1 LO $300,000.00 NTE

TOTAL BASE YEAR AMOUNT (CLINS 0001-0006)

PAGE 11 OF 91 PBGC01-RP-14-0015

OPTION 1

August 28, 2015 – August 27, 2016

No.

(CLIN)

Supplies/Services Quantity Unit Unit

Price

Amount

OPTION 1 - LABOR-PRICE CEILING – REGULAR

1001 The contractor shall provide all personnel, supervision, and non-personal services necessary to perform defined benefit pension administration services in accordance with the SOW, Sect C.7

REQUIREMENTS in accordance with the offeror’s proposed regular rates, Section B.1, Pricing Schedule, identified below.

1 LO

OPTION 1 - LABOR-PRICE CEILING –

OVERTIME RATE

1002 The Contractor shall provide all personnel supervisor, defined benefit pension administration services in accordance with the SOW, Sect. C.7

REQUIREMENTS in accordance with the offeror’s proposed overtime rates, Section B.1, Pricing Schedule, identified below.

1 LO

CLIN

(Regular

Rate)

Labor Category Maximum

Hours at

Regular

Rate

Regular

Rate

Total

Amount for Hours at

Regular

Rate

OPTIONAL

CLIN

(Overtime

Rate)

Maximum

Hours at

Overtime

Rate

Overtime

Rate

Total Amount for

Hours at Overtime

Rate

1001A Project Manager 2,080 1002A 0

1001B Assistant Project

Manager

4,160 1002B 0

1001C Benefits

Supervisor

22,880 1002C 2,310

1001D Team Leader 16,640 1002D 1,680

1001E Quality Review

Analyst

12,480 1002E 1,260

1001F Senior Pension

Administrator

79,040 1002F 7,980

1001G Junior Pension

Administrator

74,880 1002G 7,560

1001H Entry Pension

Administrator

37,440 1002H 3,780

1001I Administrative

Support

31,200 1002I 3,150

TOTAL 280,800 27,720

TOTAL CLIN 1001 TOTAL CLIN 1002

OPTION 1 - FACILITY CHARGE

1003 The contractor shall provide and maintain the facility, space, furniture, equipment, supplies, and support services necessary to perform the required services other than the Government-furnished property and services specified in Section C.3 GOVERNMENT

12 MO

PAGE 12 OF 91 PBGC01-RP-14-0015

OPTION 1 - OTHER DIRECT COSTS

1004 Contractor shall be reimbursed for all travel expenses in accordance with the Federal Travel Regulation

(FTR).

1 LO $150,000.00 NTE

TOTAL OPTION YEAR 1 AMOUNT (CLINS 1001-1004)

OPTION 2

August 28, 2017 – August 27, 2018

No.

(CLIN)

Supplies/Services Quantity Unit Unit

Price

Amount

OPTION 2 - LABOR-PRICE CEILING – REGULAR

2001 The contractor shall provide all personnel, supervision, defined benefit pension administration services in accordance with the SOW, Sect C.7

REQUIREMENTS in accordance with the offeror’s proposed regular rates, Section B.1, Pricing Schedule, identified below.

1 LO

OPTION 2 - LABOR-PRICE CEILING –

2002 The Contractor shall provide all personnel supervisor, defined benefit pension administration services in accordance with the SOW, Sect. C.7

REQUIREMENTS in accordance with the offeror’s proposed overtime rates, Section B.1, Pricing Schedule, identified below.

1 LO

CLIN

(Regular

Rate)

Labor Category Maximum

Hours at

Regular

Rate

Regular

Rate

Total

Amount for Hours at

Regular

Rate

OPTIONAL

CLIN

(Overtime

Rate)

Maximum

Hours at

Overtime

Rate

Overtime

Rate

Total Amount for

Hours at Overtime

Rate

2001A Project Manager 2,080 2002A 0

2001B Assistant Project

Manager

6,240 2002B 0

2001C Benefits

Supervisor

52,000 2002C 5,250

2001D Team Leader 37,440 2002D 3,780

2001E Quality Review

Analyst

27,040 2002E 2,730

2001F Senior Pension

Administrator

180,960 2002F 18,270

2001G Junior Pension

Administrator

168,480 2002G 17,010

2001H Entry Pension

Administrator

85,280 2002H 8,610

2001I Administrative

Support

70,720 2002I 7,140

TOTAL 630,240 62,790

TOTAL CLIN 2001 TOTAL CLIN 2002

PAGE 13 OF 91 PBGC01-RP-14-0015

OPTION 2 – FACILITY CHARGE

2003 The contractor shall provide and maintain the facility, space, furniture, equipment, supplies, and support services necessary to perform the required services other than the Government-furnished property and services specified in Section C.3 GOVERNMENT

FURNISHED PROPERTY AND SERVICES.

12 MO

OPTION 2 - OTHER DIRECT COSTS

2004 Contractor shall be reimbursed for all travel expenses in accordance with the Federal Travel Regulation

(FTR).

1 LO $350,000.00 NTE

OPTION 2 – COOP TRANSITION AND BUILDOUT

2005 Contractor shall provide all services, facilities, furniture, supplies, and support services in accordance with the offeror’s COOP transition plan and the SOW, Section C.7.6.3 BUSINESS CONTINUITY

OPERATIONS PLAN.

POP: Six (6) months after direction by the

Government.

1 LO

OPTION 2 – COOP FACILITY CHARGE

2006 Contractor shall provide the COOP facility, space, furniture, equipment, supplies, and support services necessary to perform the required services other than the Government-furnished property and services specified in Section C.3 GOVERNMENT

FURNISHED PROPERTY AND SERVICES.

TOTAL OPTION YEAR 2 AMOUNT (CLINS 2001-2006)

PAGE 14 OF 91 PBGC01-RP-14-0015

OPTION 3

August 28, 2017 – August 27, 2018

No.

(CLIN)

Supplies/Services Quantity Unit Unit

Price

Amount

OPTION 3 - LABOR-PRICE CEILING – REGULAR

3001 The contractor shall provide all personnel, supervision, defined benefit pension administration services in accordance with the SOW, Sect C.7

REQUIREMENTS in accordance with the offeror’s proposed regular rates, Section B.1, Pricing Schedule, identified below.

1 LO

3002 The Contractor shall provide all personnel supervisor, defined benefit pension administration services in accordance with the SOW, Sect. C.7 in accordance with the offeror’s proposed overtime rates, Section B, Pricing Schedule, identified below.

1 LO

CLIN

(Regular

Rate)

Labor Category Maximum

Hours at

Regular

Rate

Regular

Rate

Total

Amount for Hours at

Regular

Rate

OPTIONAL

CLIN

(Overtime

Rate)

Maximum

Hours at

Overtime

Rate

Overtime

Rate

Total Amount for

Hours at Overtime

Rate

3001A Project Manager 2,080 3002A 0

3001B Assistant Project

Manager

6,240 3002B 0

3001C Benefits

Supervisor

52,000 3002C 5,250

3001D Team Leader 37,440 3002D 3,780

3001E Quality Review

Analyst

27,040 3002E 2,730

3001F Senior Pension

Administrator

180,960 3002F 18,270

3001G Junior Pension

Administrator

168,480 3002G 17,010

3001H Entry Pension

Administrator

85,280 3002H 8,610

3001I Administrative

Support

70,720 3002I 7,140

TOTAL 630,240 62,790

TOTAL CLIN 3001 TOTAL CLIN 3002

OPTION 3 - FACILITY CHARGE

3003 The contractor shall provide and maintain the facility, space, furniture, equipment, supplies, and support services necessary to perform the required services other than the Government-furnished property and services specified in Section C.3 GOVERNMENT

PAGE 15 OF 91 PBGC01-RP-14-0015

OPTION 3 – FACILITY CHARGE (COOP) –

OPTIONAL

3004 The contractor shall provide and maintain the COOP facility, space, furniture, equipment, supplies, and support services necessary to perform the required services other than the Government-furnished property and services specified in Section C.3.

GOVERNMENT FURNISHED PROPERTY AND

SERVICES

12 MO

OTHER DIRECT COSTS

3005 Contractor shall be reimbursed for all travel expenses in accordance with the Federal Travel Regulations

(FTR).

TOTAL OPTION YEAR 3AMOUNT (CLINS 3001-3005

PAGE 16 OF 91 PBGC01-RP-14-0015

OPTION 4

August 28, 2018 – August 27, 2019

No.

(CLIN)

Supplies/Services Quantity Unit Unit

Price

Amount

OPTION 4 - LABOR-PRICE CEILING – REGULAR

4001 The contractor shall provide all personnel, supervision, defined benefit pension administration services in accordance with the SOW, Sect C.7

REQUIREMENTS in accordance with the offeror’s proposed regular rates, Section B.1, Pricing Schedule, identified below.

1 LO

4002 The Contractor shall provide all personnel supervisor, defined benefit pension administration services in accordance with the SOW, Sect. C.7

REQUIREMENTS in accordance with the offeror’s proposed overtime rates, Section B, Pricing Schedule, identified below.

1 LO

CLIN

(Regular

Rate)

Labor Category Maximum

Hours at

Regular

Rate

Regular

Rate

Total

Amount for Hours at

Regular

Rate

OPTIONAL

CLIN

(Overtime

Rate)

Maximum

Hours at

Overtime

Rate

Overtime

Rate

Total Amount for

Hours at Overtime

Rate

4001A Project Manager 2,080 4002A 0

4001B Assistant Project

Manager

6,240 4002B 0

4001C Benefits

Supervisor

52,000 4002C 5,250

4001D Team Leader 37,440 4002D 3,780

4001E Quality Review

Analyst

27,040 4002E 2,730

4001F Senior Pension

Administrator

180,960 4002F 18,270

4001G Junior Pension

Administrator

168,480 4002G 17,010

4001H Entry Pension

Administrator

85,280 4002H 8,610

4001I Administrative

Support

70,720 4002I 7,140

TOTAL 630,240 62,790

TOTAL CLIN 4001 TOTAL CLIN 4002

OPTION 4 – FACILITIES CHARGE

PAGE 17 OF 91 PBGC01-RP-14-0015

4003 The contractor shall provide and maintain the facility, space, furniture, equipment, supplies, and support services necessary to perform the required services other than the Government-furnished property and

OPTION 4 – FACILITY CHARGE (COOP) –

OPTIONAL

4004 The contractor shall provide and maintain the COOP facility, space, furniture, equipment, supplies, and support services necessary to perform the required services other than the Government-furnished property and services specified in Section C.3. C.3

GOVERNMENT FURNISHED PROPERTY AND

SERVICES.

12 MO

OTHER DIRECT COSTS

4005 Contractor shall be reimbursed for all travel expenses in accordance with the Federal Travel Regulations

(FTR).

TOTAL OPTION YEAR 4 AMOUNT (CLINS 4001-4005)

PAGE 18 OF 91 PBGC01-RP-14-0015

SECTION C

DESCRIPTION/SPECIFICATIONS/WORK STATEMENT

C. 1 Statement of Work

C.1.1 Purpose

This statement of work (SOW) describes the requirements for the Benefit Administration Support

Services (BASS) contract.

C.1.2 Background

The Pension Benefit Guaranty Corporation (PBGC) is a Government-owned corporation established under Title IV of the Employee Retirement Income Security Act (ERISA) of 1974. The Benefits

Administration and Payment Department (BAPD) is the organization within PBGC that is responsible for managing the assumption and subsequent administration of terminated defined benefit pension plans.

BAPD currently operates seven field offices to support the work of administering benefit payments to customers—these offices include six Field Benefit Administration (FBA) offices and one Post Valuation

Administration (PVA) office. The seven field offices were established in various locations throughout the

United States where PBGC assumed trusteeship for pensions for large populations of participants. For the last few decades, these offices have been staffed by contractors.

When a plan is terminated, the field office contractors support PBGC in assuming trusteeship of the plan.

The contractors are responsible for gathering and reviewing plan and participant data, providing benefit estimates, and distributing benefit determination letters to participants. Once BAPD personnel have completed the actuarial valuation of the plan’s liabilities, which includes a valuation of each individual participant’s benefits, the field offices distribute final benefit determination letters. After the benefit determination letters are distributed and the benefits are adjusted in PBGC’s system of record, the plan is

“closed”. Benefit administration continues until all benefits are paid under the plan. Throughout this process, the field office contractors manage participant records, communicate with participants, and process payments as participants and beneficiaries become eligible.

The plans trusteed by PBGC are complex. They include cash balance plans, plans with non-level benefit amounts, merged plans with multiple benefit formulas and provisions, plans with employee contributions, plans with earnings offsets, and plans with missing or incomplete participant data.

As of the end of fiscal year 2013, PBGC paid monthly benefits to approximately 900,000 payees in 4,600 terminated plans. An additional 620,000 deferred vested participants will enter pay status when they retire. The number of new participants and new plans for each year from 1995 to 2013 are shown in

Figures 1 and 2, respectively. These numbers include both retirees in payment status and terminated vested participants.

Figure 1: Trusteed New Participants by Year

T h o u sa n d s

PAGE 19 OF 91 PBGC01-RP-14-0015

Figure 2: Trusteed New Plans by Year

Table 1 provides an indication of the benefit administration workload over the last five years.

Table 1: Benefit Administration Activities by Year

2009 2010 2011 2012 2013

Applications processed (per month) 3,000 3,000 3,000 3,100 2,900

Plan assumption of new retirees N/A 40,000 15,000 17,000 14,000

Number of benefit determination letters issued

103,000 129,000 71,000 24,000 79,000

Number of unissued benefit determination letters

N/A 304,000 288,000 310,000 269,000

Average number of years from trusteeship to benefit determination letter distribution

3.8 3.8 2.9 3.5 4.0

C.1.3 Objectives

The purpose of this contract is to give BAPD greater flexibility in managing resources to handle variability in workload and to implement commercial best practices in benefit administration.

Historically, the work described in this contract has been performed by multiple contractors at multiple locations. BAPD intends to consolidate benefit administration services. By consolidating the work, the

Government can realize efficiencies from economies of scale. The Government also seeks to reduce program costs and risk to the Government by requiring the BASS Contractor to provide facilities.

C.2 Applicable Documents

The documents listed in this section are referenced in this SOW. When a referenced document is in conflict with the requirements in this SOW, this SOW takes precedence. Referenced documents are applicable to the extent specified herein. If applicability is not further specified in the SOW, then the entire document is applicable.

Document Identifier Document Title

BAPD Operations Manual BAPD Operations Manual (Attachment 3)

PAGE 20 OF 91 PBGC01-RP-14-0015

Document Identifier Document Title

PBGC Directive IM 05-02 PBGC Information Security Policy https://www.pbgc.gov/docs/isp.pdf

PBGC Directive IM 05-04 Use of Information Technology Resources http://www.pbgc.gov/docs/im_05_4.pdf

PBGC Directive IM 10-02 Safeguarding Tax Return Information http://www.pbgc.gov/docs/IM_10_2.pdf

PBGC Directive IM 10-03 Protecting Sensitive Information http://www.pbgc.gov/docs/IM_10_3.pdf

NIST Special Publication (SP)

800-53, Revision 3

Recommended Security Controls for Federal Information Systems and Organizations http://csrc.nist.gov/publications/nistpubs/800-53-Rev3/sp800-53-rev3-final_updated-errata_05-01-2010.pdf

PBGC Directive PM-05-01 PBGC Entrance on Duty and Separation Procedures for Federal and

Contract Employees

PBGC Directive PM-05-6 PBGC Personnel Security and Suitability Program

C.3 Government-Furnished Property and Services

PBGC will provide the Contractor with information technology (IT) hardware and software to perform the services required under this contract. Attachment 4: List of Government-Furnished Equipment, contains a representative list of the equipment that PBGC will provide to the Contractor. The final list of equipment will be determined after contract award. PBGC will provide the Internet and telephone services necessary to support the effort required under this contract. Attachment 5: List of Current PBGC

Program Areas and System Descriptions, contains a list of current PBGC systems and the program areas they support.

C.4 Scope of Work

The Contractor shall provide all personnel, supervision, and non-personal services necessary to perform defined benefit pension administration services for PBGC. The Contractor shall work collaboratively with

PBGC personnel and other PBGC contractors to provide the following services:

Gathering and maintaining participant data;

Processing benefits and benefit adjustments;

Processing participant information changes;

Distributing benefit determination letters;

Responding to verbal and written inquiries;

Supporting participant data reviews and database-building;

Plan closing reviews; and

Post-valuation administration.

The services listed above represent a high-level view of the most significant activities required. For a more detailed list of requirements, see Section C.7. The Contractor shall provide and maintain the facility, PAGE 21 OF 91 PBGC01-RP-14-0015 space, furniture, equipment, supplies, and support services necessary to perform the required services other than the Government-furnished property and services specified in Section C.3.

C.5 Period of Performance

The period of performance will be a base period of twelve (12) months upon date of award. PBGC may extend the period of performance of the BASS contract by exercising as many as four option periods of twelve (12) months each.

C.6 Place(s) of Performance

The Contractor shall provide the place(s) of performance, consisting of a single site. Upon the completion of the first option period of this contract, PBGC may require the Contractor to provide a Business

Continuity of Operations Plan to include a secondary site.

The place(s) of performance must be within the continental United States (i.e., the contiguous 48 States and the District of Columbia). The Contractor facility must meet the requirements described in Section

C.7.8. At the request of the Government, the Contractor shall travel to locations within the United States for the purpose of data or record collection, training, performance discussions, or other activities in the performance of this contract. During the set-up of the Contractor’s facility, at the direction of the

Government, the Contractor may also be required to perform services at a PBGC facility.

C.7 Requirements

This section contains the requirements for the services performed by the BASS Contractor.

C.7.1 Program Management

The Contractor shall manage the activities, personnel, facility, and subcontracts involved in the performance of the BASS contract so as to mitigate risk, meet requirements, and achieve the

Government’s performance targets. The Contractor must monitor and control the effort in accordance with approved work plans and schedules. The Contractor must provide the Government with clear, timely, and proactive communication on the status of planned and completed activities. The Contractor’s

Project Manager and Assistant Project Manager must manage the activities performed under this contract and ensure effective utilization of resources and coordination of projects with PBGC.

C.7.1.1 Quality Control

The Contractor is responsible for ensuring the quality of all work performed by its personnel, including subcontractors. The Contractor is responsible for taking timely corrective action to limit the impact of any problems that may arise. The Contractor shall implement and maintain a quality control plan to ensure that the Contractor performs services in accordance with requirements and with Government direction.

The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. Refer to Attachment 1: Performance and Quality Requirements Matrix (PQRM)

Summary.

C.7.1.2 Case Management Reporting

The Contractor shall designate one person to be responsible for entering hours worked into PBGC’s scheduling and timekeeping system. Each Monday by 12 pm Eastern Time, the Contractor shall submit to

PAGE 22 OF 91 PBGC01-RP-14-0015

the COR the time entered for hours worked for the previous week on certain case processing activities. If

Monday is a Federal holiday, time shall be reported by noon on the following business day.

C.7.1.3 Status Reporting

The Contractor shall submit a status report to the Government by the fifth working day of each month that describes the significant activities performed by the Contractor during the previous month, identifies issues and events that occurred during the previous month that might affect the Contractor’s execution of established work plans, and identifies the significant activities planned for the next month. The Contractor shall also meet with the COR and other Government personnel via conference call, as directed by the

Government, to discuss the status report and any problems or issues encountered.

C.7.1.4 Billing Reports

The Contractor shall submit a billing report no later than the fifth working day of each month that indicates the labor costs and other costs incurred during the previous month. This report shall indicate labor hours and labor rates for each employee and labor category. The report must also describe other direct costs incurred during the previous month.

C.7.1.5 Progress Meetings

The Contractor must meet periodically with the Contracting Officer (CO), the Contracting Officer’s

Representative (COR), and other Government personnel, at least once each contract year and as appropriate, to discuss the Contractor's performance, the status of deliverables, and any challenges the

Contractor faces or concerns the Contractor has regarding performance. At these meetings, the CO will apprise the Contractor of how the Government views the Contractor's performance and the Contractor shall apprise the Government of problems, if any, being experienced. The Government and Contractor shall plan and take appropriate action to resolve outstanding issues.

C.7.2 Benefit Administration

The Contractor shall provide participant-focused benefit administration services in support of the

Government’s trusteed plans. For all tasks outlined, the Contractor shall follow the policies and procedures outlined in the BAPD Operations Manual (Attachment 3). Periodically, the Government will publish interim guidance to procedures via e-mail notification until the BAPD Manual is updated. The

Contractor shall consult with the COR for technical guidance and assistance. Any deviations from the

BAPD Manual must be approved in advance by the COR and should be clearly documented in the relevant participants’ files.

C.7.2.1 Collecting Participant Data

The Contractor shall support the Government in collecting participant data, holding strategy meetings to plan case processing, visiting sites where plan and participant documents are stored, finalizing participant and plan documents, and identifying source documents for data elements in the participant database.

The Contractor shall assist in locating, organizing, updating, converting, and entering data into PBGC systems or database tools, from plan and administrative files—i.e., personnel files, payroll records, pension files and any other files and records obtained through data collection field trips—and information received verbally and through written correspondence clarifying and expanding on participant data obtained from plan and administration files.

PAGE 23 OF 91 PBGC01-RP-14-0015

When the Contractor travels unaccompanied by a Government representative, the Contractor shall develop and submit a trip report to the Government within 7 business days after completion of the travel.

The trip report shall be submitted in accordance with the template outlined in the BAPD Manual.

The Contractor shall also submit to the PBGC-designated Government representative any new documents pertaining to plan and trust documents, including amendments and other referenced materials; collective bargaining agreements; trusteeship agreements; and plan correspondence pertaining to policy or litigation issues, transfer memoranda, plan valuation, legal issues, or plan practice.

C.7.2.2 Work Plans

Work plans are an integral part of BAPD’s workload management. They are used to determine the target dates for accomplishing significant plan milestones, assign team members, and manage workload. The

Contractor shall work with designated PBGC representatives to establish a detailed case processing work plan for each trusteed plan assigned to the Contractor. The work plan shall be developed using Oracle

Primavera P6 or a future tool that PBGC develops. The Contractor shall concur on the work plan within 5 business days of execution.

C.7.2.3 Processing Benefits

The Contractor shall review and process new retirement applications and process applicable benefit adjustments. The Contractor shall process all benefit payments in accordance with BAPD’s published

Benefit Payment schedule located on the intranet.

C.7.2.3.1 Application Processing

The Contractor shall process all applications for payments received by mail, by fax, and electronically.

All applications deemed complete for eligible participants and beneficiaries’ payments should be authorized within 45 business days. The Contractor shall contact participants whose applications are deemed to be incomplete to obtain appropriate supporting documentation. If a participant decides not to retire once an application has been received, the Contractor shall annotate such decision in the participant’s file.

C.7.2.3.2 Plan Assumption

The Contractor shall assist with plan assumption first payloads to ensure participants continue to receive uninterrupted payments by performing the following:

Reviewing benefit forms and participant status;

Notifying participants;

Reconciling the automated payment system with plan sponsor data; and

Indicating those participants that have been dropped.

C.7.2.3.3 Benefit Estimates

The Contractor shall provide benefit estimates to participants upon request.

PAGE 24 OF 91 PBGC01-RP-14-0015

C.7.2.3.4 Woodwork Participants

The Contractor shall put into pay status participants who claim possible entitlement to a benefit from a particular plan but have not been included in the final actuarial valuation (“woodwork” participants).

C.7.2.3.5 Missing Benefit Payments

The Contractor shall coordinate stop payments on missing benefit checks with PBGC’s paying agent and, where applicable, initiate re-distribution of benefit payments.

C.7.2.3.6 Unlocatable Participants

The Contractor shall initiate, as required, an electronic search of various sources for more accurate address information for those participants that have been determined to be unlocatable.

C.7.2.3.7 Trusteeship Letters

The Contractor shall coordinate with the designated Government representative to notify all participants of PBGC’s trusteeship of the plan, to notify payees of the change in paying agent and changes to estimated benefit payments, and to request additional data from participants.

C.7.2.4 Processing Participant Information Changes

The Contractor shall identify and implement participant information changes pertaining to contact information, payment information, and payment status. The Contractor shall also generate documentation for participants verifying their payment status or eligibility.

C.7.2.5 Domestic Relation Orders

The Contractor shall review all domestic relations orders (DROs) to determine their qualified status. The

Contractor shall advise individuals submitting DROs and other interested parties on PBGC’s determination of the qualified status and interpretation of the order’s provisions. As needed, the

Contractor will consult with PBGC personnel for support in interpreting the order or determining its status.

C.7.2.6 Powers of Attorney, Guardianships, and Conservatorships

The Contractor shall review all claims of power of attorney, guardianship, and conservatorship submitted for acceptance, in accordance with PBGC policies. The Contractor will consult with PBGC personnel and obtain formal written concurrence before rejecting any claims.

C.7.2.7 Distributing Benefit Determination Letters

The Contractor shall work with the designated Government representatives to schedule and distribute benefit determination letters advising participants of their benefits under a plan and, if applicable, benefit statements with an explanation of how the benefit was calculated.

C.7.2.8 Processing Benefit Adjustments

The Contractor shall process changes in benefits received by payees, if required, as of the date of plan termination, pertaining to the following:

PAGE 25 OF 91 PBGC01-RP-14-0015

Changes in payment dictated by plan-specific or participant-specific parameters (step-downs, temporary supplements, pop-ups, disabilities, etc.) which are processed upon trusteeship; and

Changes in payment resulting from differences in final benefit determinations from initial benefit estimates.

C.7.2.9 Appeals

The Contractor shall implement the decisions made by the PBGC’s Appeals Board in processing appeals from individuals regarding benefit letters or statements.

C.7.2.10 Maintaining Participant Documentation

The Contractor shall process all participant documents received from customer inquiries received by mail, by fax, or electronically. All participant records and inquiries must be properly indexed and scanned/converted into an electronic image file. The Contractor shall coordinate with PBGC the scanning/digital conversion of any documents that are in a format other than paper (e.g., microfiche).

C.7.2.11 Inquiries

The Contractor shall respond to all inquiries from participants and other interested parties, except for sensitive correspondence. PBGC defines sensitive correspondence as communication from high-ranking

Federal, state, county, city, and union officials; complaint letters addressed to the Executive Director; and any additional correspondence the Executive Director designates as sensitive. The Contractor shall field and respond to calls from participants as needed. The Contractor shall document all inquiries and responses, which includes the scanning/imaging of all written correspondence. The Contractor shall respond to written inquiries in writing on PBGC letterhead (with the appropriate logo) and signed as

PBGC’s authorized representative.

C.7.2.12 Participant Database Building

The Contractor shall submit final databases in accordance with PBGC’s written instructions no later than the established work plan date. The database building will require the following:

Reconciling the valuation database with the corporate database;

Validating data against standard and custom checks; and

Documenting results in a report using the required template.

The Contractor shall also support in conducting additional participant data research as required by PBGC auditors.

C.7.2.13 Plan Closing Review

The Contractor shall be responsible for conducting a comprehensive review of each plan to identify outstanding issues associated with the assumption and valuation of the plan, in accordance with the

BAPD Manual. This process is facilitated by the use of sampling participants and a plan closing and critical error report. Once the review has been completed, the plan is considered “closed” and ready for post-valuation administration.

PAGE 26 OF 91 PBGC01-RP-14-0015

C.7.2.14 Case Status Meetings

The Contractor shall meet with the COR and other Government representatives at a minimum quarterly to discuss case issues, progress on assigned work products, problems, upcoming target dates, and resource needs. This meeting may be held at the PBGC office in Washington, DC, at the Contractor’s facility, or remotely via telephone or video conference.

C.7.3 IT System Improvement

PBGC is interested in using more efficient and cost-effective technologies and methods to achieve its processing goals. From time to time, PBGC may require the Contractor to participate in the development process for new systems by, for example, providing benefit processing knowledge to PBGC developers in requirements gathering sessions and discussing system problems and issues during system development and following releases. At the direction of the Government, the Contractor shall participate in requirements analysis meetings and user acceptance testing of releases, and support PBGC in roll-out plans. As requested, the Contractor shall meet with the PBGC representatives or respond to surveys regarding the performance and usability of existing systems.

As a part of regular reports on improvements to PBGC, the Contractor shall provide a written list of functionality changes, enhancements, and deficiencies with PBGC provided IT Systems and Office

Automation/IT Infrastructure needs. The list shall be submitted quarterly and justify the operational efficiency, improving accuracy, contractual performance measures, BAPD performance measures, or

Corporate Strategic goals that will be achieved by implementing those recommendations. Examples include number of errors reduced, improvement in process steps, ACSI Scores improvement, wait-time elimination, duplication of process steps, lag time, etc.