N40080-13-R-0457_0006.pdf

ACQR3089651

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print)

30-105-04EXCEPTION TO SF 30

APPROVED BY OIRM 11-84

STANDARD FORM 30 (Rev. 10-83) Prescribed by GSA

FAR (48 CFR) 53.243

The purpose of this amendment is for the follow ing:

1) Respond to RFI #5

2) Replace Attachment J-0200000-06 ELINS w ith J-0200000-06 (Revised) ELINS

3) Update Section C - Annex 1503010 Custodial Annex 3.3.14 Replace Privacy Curtains, Annex 3.3.15 Perimeter Area Services, and Annex

3.3.15.2 Dumpster and Compactor Cleaning.

1. CONTRACT ID CODE PAGE OF PAGES

J 1 42

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

16C. DATE SIGNED

BY 18-Jul-2013

16B. UNITED STATES OF AMERICA15C. DATE SIGNED15B. CONTRACTOR/OFFEROR

(Signature of Contracting Officer)(Signature of person authorized to sign)

8. NAME AND ADDRESS OF CONTRACTOR (No., Street, County, State and Zip Code) X N40080-13-R-0457

X 9B. DATED (SEE ITEM 11)

12-Jun-2013

10B. DATED (SEE ITEM 13)

9A. AMENDMENT OF SOLICITATION NO.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

X The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offer is extended, X is not extended.

Offer must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended by one of the following methods:

(a) By completing Items 8 and 15, and returning 1 copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE

CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(B).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

10A. MOD. OF CONTRACT/ORDER NO.

2. AMENDMENT/MODIFICATION NO. 5. PROJECT NO.(If applicable)

6. ISSUED BY

3. EFFECTIVE DATE

18-Jul-2013

CODE

NAVAL FACILITIES ENG COMMAND WASHINGTON

1314 HARWOOD ST SE, LDG 212, 4TH FLOOR

WASHINGTON NAVY YARD DC 20374

N40080 7. ADMINISTERED BY (If other than item 6)

4. REQUISITION/PURCHASE REQ. NO.

CODE

See Item 6

FACILITY CODECODE

EMAIL:TEL:

N40080-13-R-0457

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION SF 30 - BLOCK 14 CONTINUATION PAGE

The following have been added by full text:

AMENDMENT 0006

The following changes have been made to Section C, Annex 1503010 Custodial:

1. Annex 3.3.14 - Replace Privacy Curtains

a. Add to the Related Information column "Informational Note: Approximately 350 curtain replacements quarterly."

2. Annex 3.3.15 - Perimeter Area Services

a. Add to the Related Information Column "Clarifying Information: Work to be performed daily

Monday-Friday.

3. Annex 3.3.15.2 - Dumpster and Compactor Cleaning - Related Information Column –

a. Replace 1st paragraph

From: The Contractor shall clean and power wash ground area within 15' of dumpsters and Compactors monthly.

To: The Contractor shall power wash ground area within 15' of dumpsters and Compactors monthly April-October.

RFI #5 RESPONSE

SECTION C - DESCRIPTIONS AND SPECIFICATIONS

The following have been modified:

1503010 CUSTODIAL

1503010 – Custodial

Table of Contents

Spec Item Title 1 General Information

1.1 Concept of Operations

2 Management & Administration

2.1 Definitions and Acronyms

2.2 Personnel

2.2.1 Certification, Training, and Licensing

2.2.1.1 Employee Training at WRNMMC

2.2.1.2 Contractor’s Environment of Care (EOC) Policy and Procedure Manual at WRNMMC

2.3 Special Requirements

2.3.1 Pathogen Exposure

2.2.1.1 Immunizations at WRNMMC

2.3.2 Material Submittals

2.3.3 Defective, Damaged or Inoperable Items

2.4 References and Technical Documents

3 FFP Work

3.1 Scheduled Services

3.1.1 Space Cleaning

3.1.1.1 Emptying Waste Containers

3.1.1.2 Emptying Recycling Containers

3.1.1.3 Low Area Cleaning

3.1.1.4 Coffee Mess/Break Room Area Cleaning

3.1.1.5 High Area Cleaning

3.1.1.6 Interior Window Cleaning

3.1.1.7 Exterior Window Cleaning

3.1.1.8 Window Blinds Cleaning

3.1.1.9 Entrance Cleaning

3.1.1.10 Interior Glass Surfaces Cleaning

3.1.1.11 Drinking Fountains Cleaning

3.1.2 Floor Care

3.1.2.1 Sweeping and Dust Mopping

3.1.2.2 Vacuuming Carpets and Rugs

3.1.2.3 Cleaning Walk-off Mats

3.1.2.4 Damp Mopping

3.1.2.5 Spray Cleaning and Buffing

3.1.2.6 Stripping, Coating, and Buffing

3.1.2.7 Carpet and Rug Deep Cleaning

3.1.3 Restroom Services

3.1.3.1 Restroom Cleaning

3.1.3.2 Restroom Servicing

3.1.4 Group Shower/Locker Room Cleaning

3.1.5 Building Perimeter Services

3.1.5.1 Debris Removal

3.1.5.2 Emptying Perimeter Waste Containers

3.2 Unscheduled Services

3.3 FFP Work at WRNMMC

3.3.1 Scheduled Services at WRNMMC

3.3.1.1 Space Cleaning

3.3.1.2 Emptying Waste Containers

3.3.1.3 Emptying Recycling Containers

3.3.1.4 Low Area Cleaning

3.3.1.5 Coffee Mess/Break Room Area Cleaning

3.3.1.6 High Area Cleaning

3.3.1.7 Interior Window Cleaning

3.3.1.8 Exterior Window Cleaning

3.3.1.9 Window Blinds Cleaning

3.3.1.10 Entrance Cleaning

3.3.1.11 Interior Glass Surfaces Cleaning

3.3.1.12 Interior Glass Surfaces Cleaning at Mother-Infant-Care Center (MICC)

3.3.1.13 Drinking Fountain Cleaning

3.3.1.14 Artificial Plant Cleaning

3.3.1.15 Continuous Interior Policing

3.3.2 Floor Care

3.3.2.1 Sweeping and Dust Mopping

3.3.2.2 Vacuuming Carpets and Rugs

3.3.2.3 Cleaning Walk-off Mats

3.3.2.4 Damp Mopping

3.3.2.5 Machine Scrub

3.3.2.6 Spray Cleaning and Buffing

3.3.2.7 Strip and Refinish

3.3.2.8 Carpet and Rub Deep Cleaning

3.3.3 Restroom Services

3.3.3.1 Restroom Cleaning

3.3.3.2 Restroom Servicing

3.3.4 Group Shower/Locker Room Cleaning

3.3.5 Operating Room Cleaning

3.3.6 Tru-D Rapid Room Disinfectant Treatments

3.3.7 Discharge Cleaning

3.3.7.1 Stat and Normal Discharge Cleaning

3.3.7.2 Terminal Cleaning

3.3.8 METU Cleaning

3.3.8.1 VIP Visit Cleaning

3.3.9 Vehicle Cleaning

3.3.10 Watch-standing

3.3.11 Making Duty Room Beds

3.3.12 Clean and Disinfect Patient Washers and Dryers

3.3.13 Replace Shower Curtains

3.3.14 Replace Privacy Curtains

3.3.15 Perimeter Area Services

3.3.15.1 Loading Dock Area Cleaning

3.3.15.2 Dumpster and Compactor Cleaning

3.3.15.3 Parking Garage Cleaning

3.3.4 Unscheduled Services

4 IDIQ Work

1503010 - Custodial Spec Item

Title Description

1 General Information

The Contractor shall provide all labor, management, supervision, tools, materials, and equipment required to perform custodial services at the following locations:

• Naval Support Activity (NSA) Bethesda

• NAVFAC Washington at NSA Bethesda

• Joint Task Force at NSA Bethesda

• Army Troop Command at NSA Bethesda

The Contractor shall provide all labor, management, supervision, tools, materials, equipment, and transportation necessary to perform Medical Treatment Facility (MTF) housekeeping services at the Walter Reed National Military Medical Center (WRNMMC) and National Intrepid Center of Excellence (NICoE).

The WRNMMC Housekeeping services Contractor is at the forefront in infection control and prevention. The Contractor shall provide the products, tools, training and services to WRNMMC to help prevent the spread of healthcare acquired infections.

1.1 Concept of

Operations

The intent of 1503010 Custodial is to specify the requirements related to the cleaning of facilities. Custodial requirements consist mainly of services that ensure the cleanliness of working environments.

The following services are not included in this Template:

• Custodial services do not include any repair work of facilities or fixtures. This is included in 1502000, Facilities Investment.

• Custodial services include waste removal for buildings and service locations to collection points, but disposal of waste from collection sites is addressed in 1503030 Integrated Solid Waste Management.

• Removal and disposal of bio-hazardous waste (from areas such as medical centers) is addressed in 1800000 Environmental.

Item

Title Description

2 Management & Administration

2.1 Definitions and

Acronyms Definitions and Acronyms are listed in J-0200000-01.

2.2 Personnel The Contractor shall provide personnel with the qualifications, technical knowledge, experience and skills required for efficient operations within the medical and commercial custodial functions.

2.2.1 Certification, Training, and Licensing

The Project Manager, Site Safety and Health Officer and other Contractor personnel performing work where they may be exposed to blood or other potentially infectious materials shall receive pathogen training prior to beginning service. The Contractor shall submit Pathogen Training Certificates per Section F.

The Executive Housekeeper (EH) shall have successfully completed a housekeeper’s course certified by the International Executive Housekeeper’s Association or a formal Executive Housekeeper’s course of an independently controlled in-service management training program.

The Assistant Executive Housekeeper (AEH) shall have successfully completed a housekeeper’s course certified by the International Executive Housekeeper’s Association or a formal Executive Housekeeper’s course of an independently controlled in-service management training program.

2.2.1.1 Employee Training at

WRNMMC

All Contractor personnel shall complete pre-employment training two weeks prior to start of work per Section F. A training document for each employee shall become a portion of the employee’s permanent record.

The Topics for pre-employment training shall cover:

• WRNMMC Infection Control Manual

• Infection Control

• HIPAA (Health Insurance Portability and Accountability Act) regulations address security and privacy of “protected health information” (PHI)

• Safety Management Plan

• Security Management Plan

• Hazardous Materials

• Hazardous Waste

• Emergency Preparedness

• Life Safety (Fire Training)

• Medical Equipment

• Utilities

The Contractor shall implement annual training on all pre-employment training topics and any new training topics as the result in Hospital requirements changing.

The Contractor shall submit a complete lesson plan for each topic of required pre-employment and annual training 30 calendar days prior to contract start. The lesson plans and complete training program shall be part of the Contractor’s Environment of Care Policy and Procedures Manual and available for review at any time.

2.2.1.2 Contractor’s

Environment of Care (EOC) Policy and Procedure Manual at

WRNMMC

The Contractor shall develop an EOC Policy and Procedure Manual addressing all training and record keeping for documentation of employee competency. The manual shall be submitted to the KO 30 calendar days prior to contract start and updated and reviewed by the Contractor as often as necessary to incorporate the latest WRNMMC policies, and shall be made available for Government inspection and for The Joint Commission inspection at any time per Section F.

2.3 Special Requirement

2.3.1 Pathogen Exposure The Contractor shall comply with 29 CFR-1910.1030 at all times if personnel are performing work where they may be exposed to blood or other potentially infectious materials.

The Contractor shall have an established Exposure Control Plan accessible to employees in compliance with WRNMMC Infection Control policy. This plan shall be reviewed annually and submitted to

ICC.

Employees in areas subject to higher exposure risk (such as hospitals) shall submit to all required testing and receive vaccinations as required by the installation.

2.3.1.2 Immunizations at

WRNMMC

All Contractor personnel are required to have the following immunizations (refer to NNMCINST 6230.4A) prior to working at WRNMMC per Section F.

1. Measles, Mumps, Rubella Immunization. Documentation of immunity or two (Measles, Mumps, Rubella inoculations if born after 1957 or one (1) if born before 1957.

2. Tetanus/Diphtheria/Pertussis Immunization. Documentation of having received one (1) Tetanus/Diphtheria/Pertussis inoculation every ten years.

3. Varicella (Chicken Pox) Immunization. Documentation of immunity status or two (2) Varivax inoculations.

The Contractor’s personnel shall receive the following immunizations from WRNMMC’s Occupational Health/Preventive Medicine (OH/PM), the Immunization Clinic or other Government designated department. It is the Contractor’s responsibility to schedule these immunizations.

1. Hepatitis B Immunizations

2. TB Screen or PPD. Documentation of an annual (on employee’s birthday) TB screen or PPD

All Contractors’ personnel shall have an up-to-date shot record and medical record maintained on site. If any immunizations are administrated by the Government, a copy of the Government’s Occupational Health record shall be maintained in the Contractor’s personnel medical records. It is the Contractor’s responsibility to determine and schedule when any Government administered immunization or test is required. The Contractor shall review the medical records and shot records of all their personnel monthly to determine if updates to immunizations and tests are required.

2.3.2 Material Submittals The Contractor shall submit manufacture data, MSDS sheets and samples for approval per Section F prior to incorporating any materials, equipment, chemicals used on this contract.

Requirement Information: All chemicals shall conform to NNMCINST 5090.1.

2.3.3 Defective, Damaged or

Inoperable Items

The Contractor shall report, to the NSA Bethesda Facility Services Department (295-1070) without delay, all damaged, clogged leaking, or inoperable fixtures, dispensers, holders, containers, etc. which may impact the quality of service areas.

2.4 References and

Technical Documents

References and Technical Documents are listed in J-0200000-03.

Item

Title Performance Objective

Related Information Performance Standard

3 FFP Work for Naval Support Activity (NSA) Facilities.

The Contractor shall provide custodial services to ensure facilities are clean and sightly.

The Contractor's cleaning techniques and products shall protect the integrity of surfaces, finishes and floor coverings.

Commander, Navy Installations Command (CNIC) for Navy Shore Commands. Services and associated frequencies are specified for the Base Measures of COL3 and COL4 along with two levels of Additional Measures for COL3 and COL4, respectively, as shown in J-1503010-02. Facilities or spaces listed as Prestige in the Custodial Inventory provided in J-1503010-10, receive services at the associated frequencies shown.

The Contractor shall provide services at the frequencies specified based on the awarded CLINs.

ELINS in J-0200000-06 include pre-priced Line Items associated with the Optional CLINs which can be added or deleted to increase or decrease the level of performance.

Customers not funded by CNIC receive services at the associated frequencies shown by Service Class in J-1503010-03 and J- 1503010-05.

The Contractor shall perform service at frequencies given in J- 1503010-04 per Mandated Service Classes for Mandated Service Classes for Child Youth Program Facilities.

Floor Plans are provided in J- 1503010-09.

A Custodial Inventory is provided in J-1503010-10 detailing floor types and surface area, fixtures, Facilities are clean and sightly, consistent with the specified COLS and/or service class.

Work is completed in accordance with the Contractor’s schedule.

Item

Title Performance Objective

Related Information Performance Standard and other relevant information.

3.1 Scheduled

Services The Contractor shall provide scheduled custodial services to ensure facilities are clean and sightly.

The Contractor shall develop and submit an Annual Work Schedule and Monthly Work Plan for custodial services per Section F.

The schedule shall clearly indicate the day of performance of each service for each building.

The Contractor shall perform service at frequencies given in J-1503010-02, J-1503010-03 and J-1503010-04.

Facilities are clean and sightly, consistent with the specified COLS and/or service class.

Work is completed in accordance with the Contractor’s schedule.

3.1.1 Space Cleaning The Contractor shall

clean spaces to ensure they are clean and sightly.

The Contractor shall return furniture and other items moved during performance to their original positions.

Spaces are clean and sightly consistent with the specified COLS and/or service class.

Furniture and other items moved returned to original position.

3.1.1.1 Emptying Waste

Containers

The Contractor shall empty waste containers and ensure they are clean.

The Contractor shall collect and dispose of items placed adjacent to waste containers and marked "TRASH”. Waste collection excludes individual items that exceed 20 pounds in weight.

All waste that is dropped during the waste removal process shall be picked up and properly disposed.

All spills that occur during the waste removal process shall be and properly treated and cleaned.

The Contractor shall collect all waste from desk-side waste containers and/or interior collection points unless otherwise specified based on COL as listed in J-1503010-02, J-1503010-03 and J-1503010-04.

All waste shall be moved to designated refuse containers.

Waste containers are empty and clean.

Waterproof liners are provided and replaced when soiled or unserviceable.

Services are performed at the specified frequencies.

3.1.1.2 Emptying

Recycling empty recycling containers and ensure they are clean.

The Contractor shall collect and dispose of items placed adjacent to recycling containers and marked "RECYCLE." Waste collection excludes individual

Recycling containers are empty and clean.

Services are performed at the

Item

Title Performance Objective

Related Information Performance Standard items that exceed 20 pounds in weight.

All recyclable material that is dropped during the removal process shall be picked up and properly disposed.

Provide liners for plastic and glass containers.

The Contractor shall collect all recyclable material from desk-side recycling containers and/or interior collection points unless otherwise specified based on COL as listed in J-1503010-02, J- 1503010-03 and J-1503010-04.

All recyclable material shall be moved to building collection site.

specified frequencies.

3.1.1.3 Low Area

Cleaning

The Contractor shall provide low area cleaning services to ensure surface areas are clean.

Low area cleaning includes all furniture and fixtures (e.g., partitions, radiators, equipment, hand railings in stairways, grills, ledges, sills, walls, doors, light fixtures, chalk and dry boards and trays, miscellaneous hardware and bright metal work) to a maximum height of 7'-0" above floor level.

Low area cleaning does not include desktops of occupied cubicles or offices.

The Contractors cleaning techniques and products protect the integrity of the surface and finish.

Surfaces are clean.

Cleaning is performed at the specified frequencies.

3.1.1.4 Coffee

Mess/Break Room Area Cleaning

The Contractor shall provide cleaning services in coffee mess/break room areas to ensure areas are clean and sanitary.

Employee coffee mess/break room areas shall include sinks, countertops, trash containers, cooking equipment, coffee makers, and dining areas. Where present, soap and paper towel dispensers shall be refilled.

The Contractor shall collect all waste from coffee mess/break room areas. All waste shall be moved to designated refuse

Mess area is clean and sanitary.

Mess area waste containers are empty, clean, and waterproof liners have been replaced.

Dispensers are refilled and supplies are stocked.

Item

Title Performance Objective

Related Information Performance Standard containers.

All waste that is dropped during the waste removal process shall be picked up and properly disposed.

specified frequencies.

3.1.1.5 High Area

Cleaning

The Contractor shall provide high area cleaning services to ensure surfaces are clean.

High area cleaning includes all areas that are vertical and horizontal surfaces above 7'-0" from floor level, including overhead piping, light fixtures and ceiling areas.

The Contractor shall clean the exterior and interior surfaces of the light fixture.

The Contractor shall ensure that overhead fixtures are protected from damage.

High area cleaning includes removal of all debris created, including debris falling into low areas.

Surfaces are clean.

Cleaning is performed at the specified frequencies.

3.1.1.6 Interior Window

Cleaning

The Contractor shall clean window surfaces and adjacent areas to ensure that surfaces are clean and sightly.

Interior window cleaning shall be scheduled concurrently with exterior window cleaning.

All interior windows are clean and sightly.

Cleaning is performed at the specified frequencies.

3.1.1.7 Exterior

Window Cleaning

The Contractor shall clean window surfaces and adjacent areas to ensure that surfaces are clean and sightly.

Where storm windows exist, the Contractor shall clean both sides of the storm window and the outside of the inner glass.

When screens are present, the Contractor shall remove and clean the screen such that it is free of debris and dust before reinstalling over cleaned windows. Work will not be considered complete until screens are reinstalled.

Exterior window cleaning shall be scheduled concurrently with interior window cleaning.

All exterior windows are clean and sightly.

Cleaning is performed at the specified frequencies.

3.1.1.8 Window Blinds

Cleaning

The Contractor shall clean window blinds to ensure they are clean and available for use in a timely

Contractor shall clean both sides of blinds.

Blinds may be removed for cleaning.

Blinds are clean and in the same operational condition as prior to cleaning.

Item

Title Performance Objective

Related Information Performance Standard manner. If removed for cleaning, blinds are returned to their original location within two working days.

Cleaning is performed at the specified frequencies.

3.1.1.9 Entrance

Cleaning

The Contractor shall clean doors and all associated glass of the entrance to ensure doors and glass surfaces are clean and sightly.

Entrances surfaces include but are not limited to doors, associated transoms, and sidelights.

When the entry is an atrium entrance the Contractor shall clean both sets of doors and all associated glass.

Surfaces shall be free of all dirt and provide a clear, streak-, smudge- and mark-free appearance regardless of height.

Glass surfaces are clean and sightly on both sides and for the full height of the glass.

Doors are clean and free of all dirt and marks.

Cleaning is performed at the specified frequencies.

3.1.1.10 Interior Glass

Surfaces Cleaning

The Contractor shall clean all interior glass to ensure glass surfaces are clean and sightly.

Glass surfaces include but are not limited to interior doors, partitions, and walls.

Glass surfaces are clean and sightly on both sides and for the full height of the glass.

Cleaning is performed at the specified frequencies.

3.1.1.11 Drinking

Fountains Cleaning

The Contractor shall clean drinking fountains to ensure they are clean, sanitary, and sightly.

Drinking fountain surfaces shall be properly disinfected.

Drinking fountains are clean, sanitary, and sightly.

Cleaning is performed at the specified frequencies.

3.1.2 Floor Care The Contractor shall

provide floor care services to ensure they are clean and sightly.

The Contractor shall move furniture, non-permanent rugs and other floor coverings prior to floor care services. The Contractor shall return furniture, rugs, floor coverings, and other items moved during services to its original position.

When caring for raised deck floors, the Contractor shall ensure that all items below the floor are

Floors are clean and sightly consistent with the specified COLS and/or service class.

Item

Title Performance Objective

Related Information Performance Standard protected from damage.

Floor care services shall be performed in a manner that minimizes interference with daily operations.

The Contractor shall post warning signs and barricades in areas of floor care operations, as appropriate, to ensure personnel safety.

3.1.2.1 Sweeping and

Dust Mopping

The Contractor shall sweep or dust mop uncarpeted floors to ensure floors are free of debris and dust.

The Contractor shall sweep or dust mop uncarpeted floors, including stairwells and elevators.

Floors are free of debris and dust.

Services are performed at the specified frequencies.

3.1.2.2 Vacuuming

Carpets and Rugs

The Contractor shall vacuum carpets and rugs to ensure they are free of debris and dust.

Contractor shall provide spot cleaning as needed.

Carpets and rugs are free of debris and dust.

Services are performed at the specified frequencies.

3.1.2.3 Cleaning Walk-

off Mats

The Contractor shall clean the walk-off mats and surfaces below the mats to ensure mats and surfaces are clean.

The Contractor shall return mats to their original locations after cleaning.

The Contractor shall notify the KO when walk-off mats are defective, missing, or not serviceable.

Walk-off mats and surfaces below the mats are clean.

Services are performed at the specified frequencies.

3.1.2.4 Damp Mopping The Contractor shall

damp mop floors to ensure that floors are clean.

The Contractor shall damp mop uncarpeted floors, including stairwells and elevators. Scuff marks, spots, and dried stains shall be removed.

Clinic, CDC, galley, and gym floors are to be sanitized.

Floors are clean.

Clinic, CDC, galley, and gym floors are clean and sanitary.

Services are performed at the specified frequencies.

3.1.2.5 Spray Cleaning

and Buffing

The Contractor shall spray clean and buff floors to ensure floors are clean and present a sightly appearance.

The Contractor shall ensure there is no buildup or residue on baseboards, mop boards, cove base, and kick plates.

Floor products used shall result in a non-slip finish.

Floors are clean and have a uniform glossy finish.

Non-slip floors are clean and have a uniform matte finish.

Item

Title Performance Objective

Related Information Performance Standard specified frequencies.

3.1.2.6 Stripping, Coating, and Buffing

The Contractor shall strip coat and buff floors to ensure that floors are clean and sightly.

The Contractor shall coat floors to ensure continuous protection.

The Contractor shall strip, coat, and buff uncarpeted floors, including stairwells and elevators.

The Contractor shall ensure there is no buildup or residue on baseboards, mop boards, cove base, and kick plates.

The Contractor shall apply sufficient coats of product to protect floors from traffic and use.

Floor products used shall result in a non-slip finish.

Informational Note:

CDC Building 26 floors (Vinyl flooring) are to be machine scrubbed.

Floors are clean, free of previously applied coat, and have a uniform glossy finish.

Floors are properly coated and protected.

Non-slip floors are clean and have a uniform matte finish.

Services are performed at the specified frequencies.

3.1.2.7 Carpet and Rug

Deep Cleaning

The Contractor shall deep clean carpets and rugs to ensure that floors are clean, sightly and available for use in a timely manner.

Acceptable methods for deep cleaning include shampooing, chemical extraction, steam cleaning, and other similar deep cleaning processes.

Carpets and rugs are clean.

Carpets and rugs are dry and passable in 12 hours.

Services are performed at the specified frequencies.

3.1.3 Restroom

Services

The Contractor shall service restrooms to ensure they are clean, sanitary, sightly, and stocked with sufficient supplies.

The Contractor shall inform the KO when dispensers, fixtures, and drinking fountains are damaged or missing.

Restroom supplies shall be compatible with existing dispensers and specific types listed.

Restrooms are clean, sanitary, and sightly consistent with the specified service class and COLS.

Restrooms are adequately stocked with restroom supplies.

Services are performed at the specified frequencies.

3.1.3.1 Restroom

Cleaning

The Contractor shall clean and disinfect restrooms to ensure

All cleaning materials and equipment used in restrooms shall not be used in any other areas

All restrooms are clean, sanitary, and free of offensive

Item

Title Performance Objective

Related Information Performance Standard they are clean, sanitary, and free of offensive odors.

outside the restrooms.

Cleaning materials, including sponges, cloths, brushes, and similar items, used to clean toilets, urinals, floors, and walls shall not be used to clean showers, lavatories and sinks.

All restroom floors, walls, partitions, fixtures, mirrors, and shower areas shall be disinfected.

All graffiti from restroom surfaces shall be removed.

odors.

No graffiti present on restroom surfaces.

Cleaning is performed at the specified frequencies.

3.1.3.2 Restroom

Servicing

The Contractor shall service restrooms to ensure they are stocked with sufficient supplies and waste containers are emptied.

Restroom supplies include toilet paper, toilet seat protectors, soap, and paper towels. Utilize dispenser where available.

The Contractor shall collect all waste from all restrooms. All waste shall be moved to designated refuse containers.

All waste that is dropped during the waste removal process shall be picked up and properly disposed.

Restroom supplies are filled to capacity and are available.

Restroom waste containers are empty, clean, and waterproof liners have been replaced.

Services are performed at the specified frequencies.

3.1.4 Group

Shower/Locker Room Cleaning provide cleaning services in group shower/locker rooms to ensure areas are clean and sanitary.

All cleaning materials and equipment used in shower/locker rooms shall not be used in any other areas outside the shower/locker rooms.

Cleaning materials, including sponges, cloths, brushes, and similar items, used to clean toilets, urinals, floors, and walls shall not be used to clean showers, lavatories and sinks.

The Contractor shall collect all waste from all shower/locker rooms. All waste shall be moved to designated refuse containers.

All waste that is dropped during the waste removal process shall be picked up and properly disposed.

Shower/locker room supplies

All shower/locker rooms are clean, sanitary, and free of offensive odors.

Shower/locker room waste containers are empty, clean, and waterproof liners have been replaced.

Shower/locker room supplies are filled to capacity and are available.

Cleaning is performed at the specified frequencies.

Item

Title Performance Objective

Related Information Performance Standard include toilet paper, toilet seat protectors, soap, and paper towels.

Utilize dispenser where available.

3.1.5 Building

Perimeter Services

The Contractor shall provide building perimeter services to ensure that they are sightly.

The building perimeter is defined as the area within 10 feet from the building outside wall and shall be extended to include associated porches, patios, sidewalks, and designated smoking areas.

Building perimeters are sightly consistent with the specified COLS and/or service class.

3.1.5.1 Debris Removal The Contractor shall

remove debris from the building perimeter to ensure a sightly appearance.

The Contractor shall deposit all debris in the designated waste container.

Building perimeters are clear of debris.

Services are performed at the specified frequencies.

3.1.5.2 Emptying

Perimeter Waste Containers

The Contractor shall empty perimeter waste containers and ensure they are clean.

The Contractor shall empty waste containers, excluding dumpsters, located in the perimeter area. The Contactor shall pick up all waste around the containers.

The Contractor shall collect and dispose of items placed adjacent to waste containers.

The Contractor shall empty ash urns and refill or replace sand as necessary.

All waste that is dropped during the waste removal process shall be picked up and properly disposed.

Provide waterproof liners and replace when needed.

Waste containers are empty and clean.

Waterproof liners are provided and replaced when soiled or unserviceable.

Services are performed at the specified frequencies.

3.2 Unscheduled

Services

The Contractor shall respond and complete requests for minor cleaning tasks between scheduled service intervals to ensure spaces and surfaces are clean.

Typical unscheduled services include clean up of overflowed restroom fixtures, spills, bodily fluids, muddy or wet entrances, broken glass, carpet spot cleaning and other similar items.

Contractor performs services at the same level required for similar types of services as set forth in item 3.1.

An unscheduled service is limited to two labor hours or $50 of material cost per occurrence.

Unscheduled services are completed within two hours after notification.

Item

Title Performance Objective

Related Information Performance Standard

Contractor shall notify the KO upon identification that the unscheduled services will exceed the unscheduled service limit.

IDIQ work may be issued for services exceeding the unscheduled service limit; the Government will only be liable for the amount of cost exceeding the unscheduled service limit.

The Contractor shall submit an Unscheduled Services Report per Section F.

Informational Note:

The installation has experienced approximately 25 unscheduled services per year.

3.3 FFP Work at the

Walter Reed National Military Medical Center

(WRNMMC)

The Contractor shall provide Medical Treatment Facility (MTF) housekeeping services to ensure areas meet the Joint Commission and the WRNMMC Infection Control Committee (ICC) guidelines and are clean, sanitary and sightly.

The WRNMMC has special requirements and Service Classes:

A+, A, B, C, and D, as shown in J- 1503010-05.

WRNMMC has Joint Commission (JC) cleaning requirements. The spaces and cleaning requirements are specified in J-1503010-08.

The Contractor shall perform housekeeping services in areas designated for inpatient care, outpatient care, office, administrative spaces and common public areas.

Patient areas receiving terminal cleaning will be identified by WRNMMC staff.

The Contractor shall comply with Joint Commission Accreditation Manual for Hospitals, BUMEDINST 6280.1, Management of Infectious Waste, NAVMED P-5010-2, Manual of Naval Preventive Medicine, WRNMMC Infection Control Committee (ICC) guidelines contained in the WRNMMC infection Prevention and Control

The Joint Commission and

WRNMMC ICC

guidelines for patient care area housekeeping are met.

Areas are clean, sanitary, and sightly and maintain a level of asepsis commensurate with the MTF use of the room.

All Work is performed per Contractors schedule.

Item

Title Performance Objective

Related Information Performance Standard

Manual (latest edition) and the individual cleaning requirements in Section J.

3.3.1 Scheduled

Services at

WRNMMC

The Contractor Shall provide scheduled Medical Treatment Facility (MTF) housekeeping services to ensure areas meet The Joint Commission (JC) and the WRNMMC Infection Control Committee (ICC) guidelines and are clean, sanitary and sightly.

The Contractor shall develop and submit a schedule for all services that corresponds to the frequencies identified in J-1503010-05. The schedule shall clearly indicate the day of performance of each service for each building.

The Contractor shall perform service at frequencies given in J-1503010-05.

A Master Custodial Inventory is provided in J-1503010-10 detailing floor types and surface area, fixtures, and other relevant information.

The Contractor shall develop an Annual Work Schedule that shall be submitted to the KO 30 days following award and annually thereafter per Section F.

The Contractor shall develop Monthly Work Schedules that shall be submitted to the KO by the 25th day of the preceding month per Section F.

Schedules are submitted on time and housekeeping services are performed in accordance with the schedules.

3.3.1.1 Space Cleaning The Contractor shall

provide space cleaning to ensure patient care and non-patient care areas are clean, sanitary and sightly.

The Contractor shall clean and sanitize patient care areas per the Joint Commission and WRNMMC ICC protocol and guidelines. Non-patient care areas shall be cleaned and sanitized.

The Contractor shall return all furniture and other items moved during performance to its original position.

Requirement Information:

In case of a declared emergency by WRNMMC Hospital Commander, the Contractor shall provide dedicated staffing to areas shown in J-1503010-08(1).

Areas are clean, sanitary and sightly per specified requirements.

Dedicated staffing is available to support critical patient care areas as specified.

Soap dispensers refilled as required.

No Contractor caused Joint Commission violations or ICC survey findings.

Work is completed per the Contractor’s

Item

Title Performance Objective

Related Information Performance Standard

The Contractor shall refill all soap dispensers in exam rooms, treatment rooms and corridors. It is estimated there are approximately 5000 dispensers distributed throughout the hospital complex.

3.3.1.2 Emptying Waste

The Contractor shall collect and dispose of items placed adjacent to waste containers and marked "TRASH." Waste collection excludes individual items that exceed 20 pounds in weight.

All waste that is dropped during the waste removal process shall be picked up and properly disposed.

The Contractor shall collect and dispose of items placed adjacent to waste containers and marked “TRASH”. Waste collection excludes individual items that exceed 20 pounds in weight.

The Contractor shall pick up and dispose of all waste dropped during the waste removal process.

Unless marked “TRASH” papers/documents, WRNMMC patient records, personal items, etc. shall not be removed. In the event such items are found stacked on top of a trash container it is to be left as is, documented and forwarded to the HHO on the next business day.

Waste containers are emptied, cleaned and sanitized.

Plastic liners are provided and replaced when soiled or unserviceable.

Protect Navy, Government, Tenant and Contractor from possible security, HIPPA violations, and liability risks.

3.3.1.3

Emptying Recycling Containers

The Contractor shall provide recyclable waste removal to ensure recyclable material is properly collected.

The Contractor shall collect recyclable waste from collection points, deliver to, and dispose in recyclable waste disposal containers located at the loading dock within the loading dock area of building 55. Discarded cardboard shall be delivered to the cardboard container located at the loading dock for recycling.

Recycling containers are kept clean and sanitary.

Unless marked “RECYCLE” papers/ documents, WRNMMC patient records, personal items, etc. shall not be removed. In the event such items are found stacked on top of a trash container it is to be left as is, documented and forwarded to the HHO as soon as possible.

Recycling containers are emptied and recycling material transferred to a designated location per the Contractor’s schedule.

Containers are returned to original location.

Containers are kept clean and sanitary.

Waste collection and disposal areas are free of waste following removal operations

*Protect Navy, Government, Tenant and Contractor from possible security, Item

Title Performance Objective

Related Information Performance Standard

Clarifying Information:

Recyclable waste (aluminum cans, plastic/glass bottles, paper, cardboard and empty toner cartridges) collection point locations are throughout the MTF complex, located generally in office area, kitchens and administrative support equipment rooms. The estimated number of containers is 500.

HIPPA violations, and liability risks.

3.3.1.4 Low Area

Cleaning

The Contractor shall clean low areas to ensure surfaces are clean.

Low area cleaning includes all furniture and fixtures, e.g.

partitions, radiators, equipment, hand railings, stairwells, grills, ledges, sills, walls, doors, door frames, glass in partitions and doors, light fixtures, chalk and dry boards and trays, miscellaneous hardware and bright metal work, elevators, escalators, and seats in patient waiting areas, to a maximum height of seven 7’0” above floor level.

Low area cleaning does not include desktops of occupied cubicles or offices.

The Contractors cleaning techniques and products protect the integrity of the surface and finish.

Informational Notes:

Approximately 900 seats in patient waiting areas.

Surfaces are clean and integrity protected.

3.3.1.5 Coffee

Mess/Break Room Area Cleaning

The Contractor shall provide cleaning services in coffee mess/break room areas to ensure areas are clean and sanitary.

Employee coffee mess/break room areas shall include sinks, countertops, trash containers, cooking equipment, coffee makers, and dining areas. Where present, soap and paper towel dispensers shall be refilled.

The Contractor shall collect all waste from coffee mess/break room areas. All waste shall be moved to designated refuse containers.

Mess area is clean and sanitary.

Mess area waste containers are empty, clean, and waterproof liners have been replaced.

Dispensers are refilled and supplies are stocked.

Item

Title Performance Objective

Related Information Performance Standard

All waste that is dropped during the waste removal process shall be picked up and properly disposed.

3.3.1.6 High Area

Cleaning

The Contractor shall clean high areas to ensure surfaces are clean.

High area cleaning includes all areas that are vertical and horizontal surfaces above 7'-0" from floor level, including overhead piping, beams, and light fixtures, heating and cooling vents and ceiling surfaces.

The Contractor shall clean the exterior and interior surfaces of the light fixture.

The Contractor shall ensure that overhead fixtures are protected from damage.

High area cleaning includes removal of all debris created, including debris falling into low areas.

Clarifying Information :

Building 9, second floor, beams and approximately 1400 square feet of painted drywall surface area shall be cleaned semi annually.

Surfaces are clean and integrity protected.

Beams are cleaned within specified time.

3.3.1.7 Interior Window

Cleaning

The Contractor shall clean window surfaces and adjacent areas to ensure that surfaces are clean and sightly.

Interior window cleaning shall be scheduled concurrently with exterior window cleaning and shall not interfere with normal patient care.

Interior window cleaning shall be scheduled with the HHO

All interior windows are clean, sightly and free of streaks or smudges.

3.3.1.8 Exterior

Window Cleaning

The Contractor shall clean window surfaces and adjacent areas to ensure that surfaces are clean and sightly.

Where storm windows exist, the Contractor shall clean both sides of the storm window and the outside of the inner glass.

When screens are present, the Contractor shall remove and clean the screen such that it is free of debris and dust before reinstalling over cleaned windows. Work will not be considered complete until screens are reinstalled.

Exterior Window Cleaning shall

All exterior windows are clean and sightly.

Item

Title Performance Objective

Related Information Performance Standard be scheduled with the HHO.

3.3.1.9 Window Blinds

Cleaning The Contractor shall clean window blinds to ensure they are clean and available for use in a timely manner.

Contractor shall clean both sides of blinds.

Blinds may be removed for cleaning.

Blinds are clean and in the same operational condition as prior to cleaning.

If removed for cleaning, blinds are returned to their original location within two working days.

3.3.1.10 Entrance

Cleaning

The Contractor shall clean doors and all associated glass of the entrance to ensure doors and glass surfaces are clean and sightly.

Entrances surfaces and area out to 30 feet include but are not limited to doors, associated transoms, and sidelights.

When the entry is an atrium entrance the Contractor shall clean both sets of doors and all associated glass.

Surfaces shall be free of all dirt and provide a clear, streak-, smudge- and mark-free appearance regardless of height.

Glass surfaces are clean, sightly and free of streaks or smudges on both sides and for the full height of the glass.

Doors are clean and free of all dirt and marks.

3.3.1.11 Interior Glass

Surfaces Cleaning

The Contractor shall clean all interior glass to ensure glass surfaces are clean and sightly.

Glass surfaces include but are not limited to interior doors, partitions, and walls.

Glass surfaces are clean and sightly with no streaks or smudges on both sides and for the full height of the glass.

3.3.1.12 Interior Glass

Surfaces Cleaning at Mother-Infant Care Center

(MICC)

The Contractor shall clean interior surface glass and windows in the Mother-Infant Care Center (MICC) as scheduled

The Contractor shall clean interior glass and windows in the MICC on a regular schedule.

The Contractor shall clean the MICC glass and interior windows in Building 10 daily and in coordination with the MTF staff personnel.

The Contractor’s cleaning techniques and products shall protect the integrity of glass surfaces and surrounding window finish and be approved in areas where children are provided for.

Interior window glass and surfaces shall be cleaned according to schedules.

Window wells and sills are free of insect and other debris.

All glass surfaces and interior windows are cleaned with products safe for areas where children are present.

All glass surfaces are free of streaks or smudges.

3.3.1.13 Drinking The Contractor shall The Contractor shall clean Drinking fountains

Item

Title Performance Objective

Related Information Performance Standard

Fountain Cleaning clean drinking fountains to ensure they are clean, sanitary, and sightly.

drinking fountains to ensure they are clean, sanitary and free of lime build up are clean, sanitary, sightly and free of lime build up.

3.3.1.14 Artificial Plant

The contractor shall clean all artificial plants to ensure plants and their containers are clean, debris free and dust free.

The Contractor shall clean plants with a neutral cleaning solution.

All surfaces of the plants shall be cleaned.

Clarifying Information:

Debris shall be removed from the artificial plant containers each time the floor is serviced.

Informational Notes:

Artificial plants are located on the first and second level of buildings 9 and 10, and the bridge way between buildings 9 and 55.

Artificial plants and containers are cleaned and sightly.

3.3.1.15 Continuous

Interior Policing

The Contractor shall police the interior of the Main Hospital buildings to ensure all surfaces are clean and sanitary.

Interior policing includes clean up and removal of spills, vomit, blood, spots, marks from walls, walkways, floors, carpets, furniture, and the collection and disposal of paper, cardboard, recyclables, and any other debris as the need arises.

The Contractor shall provide this service to the following locations:

• Buildings 1 thru 9

• Building 9A

• Building 10

• Building 17

• Building 19

• Building 51

• Building 55 Elevator lobbies N&S to include Sky Bridges to and from Bldgs. 9 and 10

• Building 62

Surfaces are clean and sanitary.

3.3.2 Floor Care The Contractor shall

provide floor care to ensure floors are clean, sanitary and sightly.

The Contractor shall clean and sanitize patient care area floors per the Joint Commission and WRNMMC ICC protocol and guidelines.

The Contractor shall move non-permanent rugs and other floor coverings prior to floor care services.

Floors are clean, sanitary and sightly per the Joint Commission and

WRNMMC ICC

protocol and guidelines.

Item

Title Performance Objective

Related Information Performance Standard

The Contractor shall return all furniture, rugs, floor coverings and other items moved during services to their original position.

The contractor’s cleaning techniques and products protect the integrity of the surface and finish of floors and adjacent walls.

When caring for raised deck floors, the Contractor shall ensure that all items below the floor are protected from damage.

Floor care services shall be performed in a manner that minimizes interference with daily operations.

The Contractor shall post warning signs and barricades in areas of floor care operations, as appropriate, to ensure personnel safety.

schedule.

No Contractor caused Joint Commission violations or ICC survey findings.

Work is completed per the Contractor’s schedule.

3.3.2.1 Sweeping and

Dust Mopping

The Contractor shall sweep and dust mop uncarpeted floors to ensure floors are clean.

The Contractor shall sweep using a microfiber dust mop on uncarpeted floors, including stairwells and elevators.

Floors are cleaned.

3.3.2.2 Vacuuming

Carpets and Rugs

The Contractor shall vacuum carpets and rugs to ensure they are free of debris and dust.

The Contractor shall use a HEPA filter vacuum on carpets and rugs, including stairwells and elevators.

Contractor shall provide spot cleaning at each vacuuming.

Carpets and rugs are free of debris and dust.

Carpets have been spot cleaned.

3.3.2.3 Cleaning Walk-

off Mats

The Contractor shall clean the walk-off mats and surfaces under the mats to ensure mats and surfaces are clean.

The Contractor shall return mats to their original locations after cleaning.

The Contractor shall notify the HHO when walk-off mats are defective, missing, or not serviceable.

Informational Note:

There are approximately 80 walk-off mats.

Walk-off mats and surfaces below the mats…