QASP.pdf

QUALITY ASSURANCE SURVEILLANCE PLAN

Purpose: To ensure that the Government has an effective and systematic method of surveillance for the services in the PWS. The QASP will be used primarily as a tool to verify that the contractor is performing all services required by the PWS in a timely, accurate and complete fashion.

1. Critical performance processes and requirements. Critical to the performance of Mess Attendant Services for Joint Base Pearl Harbor-Hickam (JBPHH)’s Silver Dolphin Bistro Facility is the timely, accurate and thorough completion of all contract requirements.

2. Performance Standards

a. Schedule - The due dates for deliverables and the actual accomplishment of the schedule will be assessed against original due dates and milestones established for the contract.

b. Deliverables – The deliverables required to be submitted will be assessed against the specifications for the deliverables detailed in the contract, if required by the contract, for the required content, quality, timeliness, and accuracy.

c. Past Performance - In addition to any schedule, deliverables, and cost aspects of performance discussed above, pursuant to FAR 42.15, the Government will assess the contractor’s record of conforming to contract requirements and to standards of good workmanship, the contractor’s adherence to contract schedules including the administrative aspects of performance, the contractor’s history of reasonable and cooperative behavior and commitment to customer satisfaction, and the contractor’s business-like concern for the interest of the customer.

3. Surveillance methods: The primary methods of surveillance used to monitor performance of this contract will include, but not be limited to, random or planned sampling, periodic or inspection, and validated customer complaints.

4. Performance Measurement: Performance will be measured in accordance with the following table:

Performance Task Paragraph

Surveillance Method

Surveillance Frequency

Performance Threshold

1. Comply with the applicable requirements of the current US FDA Food Code and state and local laws/regulations.

2.1 Inspect by

Military Management Team

Daily Results 100% of the time in a satisfactory or better rating in Health inspections and periodic quality assurance inspections.

2. Service of Food IAW the Food Service Production Log

3.1.a 3.2.1

Inspect by Military Management Team

Daily Serve food to customers within prescribed temperature. 100% delivery and compliance.

3. Prepare food following recipe and food preparation cards.

3.2.1 Inspect by

Military Management Team

Daily 95% of menu items prepared IAW recipe cards provided by the Government.

4. Maintain the interior of the facility in a clean and sanitary condition, including food service serving equipment.

3.3 Inspect by

Military Management Team

Daily 95% of the days in the month. Delivery and compliance based on QASP.

5. Managing supplies and equipment necessary to serve the guests

3.2.5 Inspected by

Military Management Team

Daily Ensure adequate supplies are available 95% of monthly meal periods.

6. Provide additional support for group meetings and special functions.

3.5.2

Request by Military Management Team

As per request 100 % delivery and compliance.

7. Distribute and collect customer evaluation forms.

3.6 Surveillance

is not required

Not required 85 % delivery and compliance.

8. Provide special event services as required.

3.5 Inspect by

Military Management Team

Daily for duration of event

100% delivery and compliance.

9. Contractor Quality Control Plan

4.2 Review by

Military Management Team

Once a Month 95% Compliance with the contractor quality control plan.

10. Overall Contract Performance

Entire PWS Inspect by Military Management Team

Daily All performance elements rated Satisfactory (or higher).

If performance is within acceptable levels, it will be considered to be satisfactory. If not, overall performance may be considered unsatisfactory.

Incentives/Disincentives:

The COR makes a monthly report in the Surveillance and Performance Monitoring Module and an annual report on Contractor Performance (CPARS) or other annual report. The contractor’s failure to achieve satisfactory performance under the contract, reflected in the COR’s annual report, may result in termination of the contract and may also result in the loss of future Government contracts. The contractor’s failure to achieve satisfactory performance under the contract may result in the non-exercise of available options.

For each item that does not meet acceptable levels, the Government may issue a Contract Discrepancy Report (CDR). CDRs will be forwarded to the Contracting Officer with a copy sent to the contractor. The contractor must reply in writing within 5 days of receipt identifying how future occurrences of the problem will be prevented. Based upon the contractor’s past performance and plan to solve the problem, the Contracting Officer will determine if any further action will be taken.

In accordance with the inspection of services provisions of the contract, the contractor will be incentivized to provide quality products in a timely manner since the Government can require the Contractor, at no additional cost, to replace or correct work that fails to meet contract requirements.