MSDE RFP R00B7600009 CCS Customer Serv- Exhibit-1 Socioeconomic.pdf
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- Solicitation number
- BPM058514
- Issued by
- Baltimore County, Maryland
About this file
This is a Socioeconomic Research Factors exhibit prepared by the Maryland State Department of Education (MSDE) for RFP R00B7600009, which concerns Child Care Scholarship (CCS) Customer Service and Administration services. The MSDE seeks a qualified service provider to deliver comprehensive CCS functions including eligibility determinations, case management, provider payment administration, accounts processing, customer service operations, and audit and compliance activities. The contractor must provide all necessary staffing, operations, and supporting technology infrastructure, including call center telephony systems, computers, and a case management solution platform to execute these functions effectively.
The exhibit documents the State's analysis of Minority Business Enterprise (MBE), Veteran-owned Small Business Enterprise (VSBE), and Small Business Reserve (SBR) participation opportunities across multiple service categories. The research identifies specific NAICS codes and UNSPSC product codes with corresponding certified vendor availability, including Human Resources Consulting Services (7 MBEs, 20 VSBEs), Consulting and Technical Support (10 MBEs, 2 VSBEs), Administrative Management and General Management Consulting Services (7 MBEs, 69-86 VSBEs depending on specialization), Call Center operations (1 MBE), Data Processing Services (2 MBEs, 17 VSBEs), Translation and Language Services (19 MBEs, 2-4 VSBEs), Graphic Design Services (34 MBEs, 3-4 VSBEs), and various other professional and technical services. The research confirms multiple subcontracting opportunities and identifies the number of certified minority and veteran-owned businesses available within each service category to support bidder proposals.
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R00B76000009 Childcare Scholarship Customer Service and Administration
Exhibit 1. MBE, VSBE, and SBR Research Factors Template effective date: July 2024
Exhibit 1. MBE and VSBE Research Factors Template
Solicitation Title: Child Care Scholarship Customer Service and Administration eMMA Solicitation No. R00B76000009
This exhibit serves as a summary of the factors the State used, in conjunction with guidance from the Governor’s Office of Small, Minority, and Women’s Business Affairs, to determine:
1. The expected degree of Minority Business Enterprise (MBE) participation for the procurement contract, including subcontracting opportunities identified for the project, any applicable North American Industry Classification System (NAICS) codes linked to the subcontracting opportunities, and the number of certified MBEs in those industries.
2. The expected degree of Veteran-owned Small Business Enterprise (VSBE) participation for the procurement contract, including subcontracting opportunities identified for the project, any applicable United Nations Standard Products and Services Codes (UNSPSC) [identified in eMaryland Marketplace Advantage (eMMA) as Categories] linked to the subcontracting opportunities, and the number of certified VSBEs in those industries; and
3. If this procurement is for a Statewide Master Contract where secondary competition may occur, the expected degree of Small Business Reserve (SBR) participation for the secondary competition agreement (such as a task order agreement or purchase order agreement) to be designated as an SBR, including opportunities identified for the secondary competition agreement, any applicable UNSPSCs linked to the subcontracting opportunities, and the number of certified SBRs in those industries.
Disclaimer: This summary’s research results are not all inclusive and do not exclude any other subcontracting opportunities that the Bidder/Offeror may identify in preparing a Bid/Proposal to submit in response to the solicitation.
MBE Research by NAICS Code NAICS Codes Description # MBEs in MDOT
Directory 541612
Human Resources Consulting Services Eligibility Case Workers, Senior Eligibility Case Workers, and Quality Assurance Specialists.
541720
Consulting and Technical Support: Sr Functional Analyst, OnBase Developer, QA Tester
Call center 1
541611 Administrative Management and General Management Consulting Services
541930 Translation & Language Services 19 541430 Graphic Design Services 34 541810 Advertising agencies 5 624190 Community Outreach and Education 8 541820 Public relations agencies 8 323111 Mail & Print Services 6 518210 Processing of data 2
R00B76000009 Childcare Scholarship Customer Service and Administration
Exhibit 1. MBE, VSBE, and SBR Research Factors Template effective date: July 2024
VSBE Research by UNSPSC/eMMA Category Code
Product Code Description # of VSBEs in eMMA
Directory or other Database/Resource
541612
Human Resources Consulting Services Eligibility Case Workers, Senior Eligibility Case Workers, and Quality Assurance Specialists.
Consulting and Technical Support: Sr Functional Analyst, OnBase Developer, QA Tester
541611 Administrative Management and General Management Consulting Services
541519 Other Computer-Related Services 42 561410 Document Preparation Services 4 541990 All Other Professional, Scientific, and
Technical Services
561611 Investigation and Personal Background Check Services
611430 Professional and Management Development Training
541930 Translation and Interpretation 2 541430 Graphic Design: Outreach materials, presentations, website content
541512 Computer Systems Design Services; Data Analytics & Reporting Business Objects reports, custom analytics, dashboard development
541614 Process, Physical Distribution, and Logistics Consulting Services process improvement and operational efficiency
541611 Administrative Management and General Management Consulting Services program compliance and case management payment processing and program integrity
541930 Translation and Interpretation Services 4 541430 Graphic Design Services 4 541810 Advertising agencies 2 541820 Public relations agencies 2 611710 Educational Support Services 3 518210 Processing of data 17 541511 Custom Computer Programming 43 541512 Computer Systems Design Services 62
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