MSDE RFP R00B7600009 CCS Customer Serv-Attachment B - Financial_Proposal.xlsx

This is a Financial Proposal Attachment B for RFP #R00B7600009 submitted to the Maryland State Department of Education (MSDE) for Child Care Scholarship (CCS) Customer Service and Administration services. The proposal document outlines pricing for a comprehensive range of services including eligibility determinations, case management, provider payment administration, accounts processing, customer service operations, and audit and compliance functions. The contract structure includes three base years followed by two optional years (Years 4-5), with pricing matrices for both base operations and optional automation/technology initiatives. Base year services encompass transition-in activities, Emergency CCDF Fund Tracking Reports, Fraud and Violation Unit operations, Administrative Hearings support, fixed-rate child care scholarship case management and administration, and other specified utilities, each with monthly rate structures across twelve-month periods.

The financial proposal incorporates tiered pricing for technology enhancements and optional work, including an Automation and AI Tools matrix that specifies unit rates for implementation services such as Agile Sprint rates, Robotic Process Automation (RPA) developer hourly rates, AI/Data Scientist hourly rates, and fixed pricing for workflow bots, cognitive tools, and system integrations. The evaluation scenario requires offerors to apply their proposed rates to implement three standard RPA data-entry workflows, integrate one third-party AI classification tool, and provide four Agile Sprints of custom engineering. The document contains fields for all proposed prices across base years and option years, though the submitted version shows $0.00 for all line items, indicating this is a blank template. The proposal requires submission of the offeror's name, address, service location(s), FEIN, eMMA number, authorized signature, and contact information including telephone, fax, and email.