Monitoring+Contract+Pricing+Summary+8.2023.xlsx
XLSX spreadsheet 208 KB Posted
- Contract number
- 117-JOHN
- Issued by
- North Dakota
About this file
This document is a comprehensive contract vehicle and pricing summary for Johnson Controls Fire Protection, operating under the NASPO ValuePoint cooperative purchasing agreement. The contract involves multiple states, with specific references to North Dakota State Contract #SWC-117 and the broader NASPO Master Contract #99SWC-NV23-16270. The document is designed to outline monitoring, service, and fire protection equipment pricing and terms for state and local government entities.
The contract covers fire protection services including monitoring, system inspections, repair, and emergency response for various system types such as fire alarms, burglar alarms, elevator panels, and specialized systems. Service levels are categorized into Emergency, Priority, Three-Day Service, and Scheduled Calls with specific response time requirements. Pricing is structured with standard hourly rates that vary by time of day, location (standard, metro, or prevailing wage markets), and type of service. The contract includes coverage options ranging from Essential to Expert levels, with different inclusions like electronic reporting, remote support, and parts replacement. Billing can be arranged annually, semi-annually, quarterly, or monthly, with parts markup set at 35% over cost and specific provisions for different service call types.
View the file
Other files
| File | Type | Posted |
|---|---|---|
| Sample+Product_Installation+Proposal.pdf | ||
| 117_State+Contract+Summary.docx | DOCX document | |
| Attachment+A+-+Contacts.pdf | ||
| Cost+Proposal+Broken+Out.pdf | ||
| JCI+NASPO+Master.pdf | ||
| JCI+PA+Signed+10-5-2023.pdf | ||
| Deficiency+Quote+Form.docx | DOCX document | |
| General+Service+Quote+Form.docx | DOCX document | |
| Sample+Service+PSA_Contract.pdf |
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Text version
NASPO
Please select from Dropdown
Fire Protection
SUMMARY SHEET for NASPO ValuePoint PMA Order Please make sure no ERROR shows for required fields highlighted in yellow)
Johnson Controls Fire Protection Contact Information
| Salesperson's Name: | ERROR | District City & State: | ERROR |
| Employee # : | ERROR | District #: | ERROR |
| Customer Contact Information |
| If service is to be performed at multiple buildings with the same bill-to address, please add each location to the Master Spreadsheet |
and make Location ACE# and Service Address: Multiple
| Location Customer Name: | ERROR | Billing Customer Name: | ERROR | |
| Location ACE Customer #: | ERROR | Billing ACE Customer #: | ERROR | |
| Purchasing Agreement State: | Please select from Dropdown | ERROR | ||
| Service Call Authority Name: | ERROR | Billing Contact Name: | ERROR | |
| Service Call Authority Phone #: | ERROR | Billing Contact Phone #: | ERROR | |
| Service Call Authority Email: | ERROR | Billing Contact Email: | ERROR |
| Service Address | Billing Address | ||||
| Street: | ERROR | Street: | ERROR | ||
| City: | ERROR | City: | ERROR | ||
| State: | ERROR | State: | ERROR | ||
| Zip Code: | ERROR | Zip Code: | ERROR |
| Purchasing Authority Contact (the person authorized to issue purchase orders or authorize billable service): | ||||
| Name: | ERROR | Phone #: | ERROR | |
| Email: | ERROR | Fax #: |
Order Information
PO#: ERROR Note: PO must reflect NASPO and or applicable state agreement
Contract Dates: Start:
chgreenwood: chgreenwood:
| Must begin on the first day of the month. | ERROR | Note: Transition from Local is considered a renewal | |
| End: |
chgreenwood: chgreenwood:
| Must end on the last day of the month. | ERROR | |||
| Is this a New or Renewal Contract? (choose from drop down list) | ERROR | If Renewal, Current Contract #: |
| If New, Total New Order Amount: | For Renewal: Current Contract Amount | ||
| Upgrade Amount | |||
| New Contract #: | Total Amount of Renewal Contract | $ - 0 |
| How is this customer to be billed (MUST choose from dropdown): | Please select from Dropdown |
| Please refer to the tab below that explains the billing definitions |
| 2012 Domestic Labor Rates (Note: These are ceiling rates) | NA 2009 Labor Rates | ||||
| System Type | |||||
| Monitoring | XAAP (No) | Yearly Amounts | Total Contract Amount |
(if multi-year)
| Monitoring | No | |||
| No | ||||
| No | ||||
| No | ||||
| No | ||||
| No | ||||
| No | ||||
| No | ||||
| No | ||||
| Please indicate any additional coverage that was sold in the additional notes below (i.e 24/7, batteries included etc) | ||||
| *NOTE: If an NTE is not provided, MDQ will show a $0 NTE and will not allow technicians to quote using their handheld devices. Then, all quotes will need to go through the National Accounts Deficiencies team. | Totals | $ - 0 | $ - 0 |
Monitoring Account Number: Please provide Monitoring Account # and email from Data Entry to confirm account is active and communicatin
Additional Notes:
| Definitions for | Essential: Test & Inspect; Xaap Electronic Inspection Reporting; Customer Portal |
| Coverage Types | Enhanced: Test & Inspect; Labor Only Coverage or Labor Coverage & Panel Parts Coverage; Xaap Electronic Inspection Reporting; Battery Replacement |
| Option; Remote Service Support; Smoke Detector Cleaning; Smoke Detector Sensitivity Testing; Customer Portal | |
| Expert: Test & Inspect; Labor Coverage (8-5 or 24/7); System Parts Coverage; Peripheral Part Replacement Coverage; Xaap Electronic | |
| Inspection Reporting; Battery Replacement Coverage; Remote Service Support; Smoke Detector Cleaning; Smoke Detector Sensitivity Testing | |
| ***EXPERT COVERAGE DOES NOT APPLY TO E-LIGHTS, EXTINGUISHERS, KITCHEN HOODS, SPECIAL HAZARD OR SPRINKLER SYSTEMS*** |
| All Services and Pricing must be in accordance with the NASPO ValuePoint Contract: |
| EMERGENCY CALL System/unit is not operational and backup system/unit is not available. Life safety & property protection is non-existent or property assets are in imminent |
| danger of significant damage. Technician will be dispatched within 3 hours, unless a different time frame is required by applicable law |
| PRIORITY CALL System/unit is operational and maintenance or service work is required to maintain system/unit integrity. Tech will be on site within 24 hours. |
| THREE DAY SERVICE CALL System/unit is operational; general repair is required. Technician will be on site within three(3) business days. |
| SCHEDULED CALL System/unit is operational; planned appointment for inspection, maintenance and/or service work. Technician will be on site 14 calendar days |
| Use National Accounts Rev 7D US National Labor Rates for non-prevailing wage required service work (See Cost Proposal Breakdown PDF) |
| Metro Rates: NTE Labor Rates for Metro Districts available (See Standard Hourly Rates Tab) |
| Prevailing Wage: Add to Base Rates- (See Standard Hourly Rates Tab) |
| Parts Markup over COST: 35% , 30% Outside Purchase & Subcontractor |
| No Minimum charge is allowed for an Emergency and a Priority Call |
| No travel time allowed if under 2 hours. |
| Overtime fees prevail before 8:00 AM or after 5:00 PM and double time fees prevail on Sunday and holidays |
DATA
| Please select from Dropdown | Please select from Dropdown | Please select | Please select | Please select | Please select | No | Please select | Please select from Dropdown | ||
| Annual in Advance | Monitoring | New | Yes | Annual | Annual | Monthly | Monthly with Quarterly | Yes | Semi-Annual | North Dakota State Contract #SWC-117, NASPO Master Contract #99SWC-NV23-16270 |
| Semi-Annual in Advance | Renewal | No | Semi-Annual | Semi-Annual | Monthly with Annual | |||||
| Semi-Annual in Arrears | Quarterly | Quarterly | ||||||||
| Quarterly in Advance | Monthly | |||||||||
| Quarterly in Arrears | ||||||||||
| Monthly in Advance | ||||||||||
| Monthly in Arrears | ||||||||||
| Annual in Advance Consolidated | ||||||||||
| Semi-Annual in Advance Consolidated | ||||||||||
| Semi-Annual in Arrears Consolidated | ||||||||||
| Quarterly in Advance Consolidated | ||||||||||
| Quarterly in Arrears Consolidated | ||||||||||
| Monthly in Advance Consolidated | ||||||||||
| Monthly in Arrears Consolidated |
| Only Categories 1,2,3,8 &9 permitted Security Systems, Service & Monitoring | ||
| Please select | Reports to panel | |
| Monitoring | Not included | |
| 50% | ||
| 100% |
Master
| Last Revised October 2023 | - Please select from Dropdown | |||||||||||||
| Contract # | ACE Customer # | Site Name | Address | City | State | Zip | Monitoring Account # | FA Monitoring $ | Burg Monitoring $ | Combo Panel Monitoring $ | Elevator Monitoring $ | UL Monitoring $ | Partition Monitoring $ | Annual Total of Inspection $ |
| $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | ||||||||
| $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | ||||||||
| $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | ||||||||
| $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | ||||||||
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| $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | ||||||||
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| $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | ||||||||
| $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | ||||||||
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| $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | ||||||||
| $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | ||||||||
| $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | ||||||||
| $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | ||||||||
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| $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | ||||||||
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| $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | ||||||||
| $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | ||||||||
| $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | ||||||||
| $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | ||||||||
| $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | ||||||||
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| $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | ||||||||
| $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | ||||||||
| $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | ||||||||
| $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | ||||||||
| $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | ||||||||
| $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | ||||||||
| $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | ||||||||
| $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | ||||||||
| $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | ||||||||
| $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | ||||||||
| $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | ||||||||
| $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | ||||||||
| $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | ||||||||
| $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | ||||||||
| $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | ||||||||
| $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | ||||||||
| $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | ||||||||
| $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | ||||||||
| $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | ||||||||
| $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | ||||||||
| $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | ||||||||
| $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | ||||||||
| $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 |
Totals $0.00 $0.00
Pricing Sheet Johnson Controls Fire Protection Please select from Dropdown
| NASPO Customer: | 0 | CCA Use Only: | ||
| Site Name: | NASPO Region Code# | |||
| Street Address: | AR# | |||
| City, State, Zip | Ship to Customer # | |||
| Location ACE Customer# | Renewal Contract# | Bill to Customer # | ||
| Sales Representative | 0 | Annual Contract Value: | ||
| Contract Period Begin and End Date | 12/31/99 | 12/31/99 | $0 | |
| Pricing Breakout by Product Line & Inspection Information | ||||
| Panel Make & Model | Monitoring: By ordering this service you are agreeing to the Master Monitoring Terms & Conditions applicable with this contract. These terms can be referenced in the Monitoring tab below |
| Monitoring | Total | Spot Reduction | |||
| Single Building Fire Alarm Panel (Inc. Cellular Svc.) | 0 | $ - 0 | $ - 0 | 0 | |
| Single Building Fire Alarm Panel (Exc. Cellular Svc.) | 0 | $ - 0 | $ - 0 | 0 | |
| Single Building Burg Panel (Inc. Cellular Svc.) | 0 | $ - 0 | $ - 0 | 0 | |
| Single Building Burg Panel (Exc. Cellular Svc.) | 0 | $ - 0 | $ - 0 | 0 | |
| Single Building Combo Panel (Inc. Cellular Svc.) | 0 | $ - 0 | $ - 0 | 0 | |
| Single Building Combo Panel (Exc. Cellular Svc.) | 0 | $ - 0 | $ - 0 | 0 | |
| Single Elevator Panel (Inc. Cellular Svc.) | 0 | $ - 0 | $ - 0 | 0 | |
| Single Elevator Panel (Exc. Cellular Svc.) | 0 | $ - 0 | $ - 0 | 0 | |
| Single Building UL (Inc. Cellular Svc.) | 0 | $ - 0 | $ - 0 | 0 | |
| Single Building UL (Exc. Cellular Svc.) | 0 | $ - 0 | $ - 0 | 0 | |
| # of Partitions/Building (Should be used with 1 single bldg FA for Main Acct) | 0 | $ - 0 | $ - 0 | 0 | |
| Monitoring Acct. # | 0 | ||||
| Annual Cost | $0.00 |
| Open Market Items Related to Monitoring |
| Any additional Monitoring Related items apart from the Annual |
| Subscriptions above must be sold as L&M on the applicable forms |
| Date: ___________________ |
| Customer Signature:_________________________________________ |
Standard Hourly Rates Effective 8-2023 8A-5P M-F 5:01P-7:59A Weekend/Holiday
| SPRINKLER | |||
| Sprinkler Repair rate (non Union) | $ 139.00 | $ 208.50 | $ 278.00 |
| Sprinkler Repair rate (Union/Metro) – not to exceed | $ 194.00 | $ 291.00 | $ 388.00 |
| Sprinkler Repair rate (Prevailing Wage) – not to exceed | $ 254.00 | $ 351.00 | $ 448.00 |
| SUPPRESSION AND EXTINGUISHER | |||
| Fire Extinguisher Repair Rates | $133.00 | $199.50 | $266.00 |
| Fire Extinguisher Repair Rates (Metro) | $144.00 | $216.00 | $288.00 |
| Fire Extinguisher Repair Rates (Prevailing Wage) | $204.00 | $306.00 | $408.00 |
| Emergency Light Repair Rate | $168.00 | $252.00 | $336.00 |
| Emergency Light Repair Rate (Metro) | $211.00 | $316.50 | $422.00 |
| Emergency Light Repair Rate (Prevailing Wage) | $271.00 | $376.50 | $482.00 |
| Special Hazard/Engineered Suppression/Kitchen Hood Systems Repair Rates | $162.00 | $243.00 | $324.00 |
| Special Hazard/Engineered Suppression/Kitchen Hood Systems Repair Rates (Metro) | $205.00 | $307.50 | $410.00 |
| Special Hazard/Engineered Suppression/Kitchen Hood Systems Repair Rates (Prevailing Wage) | $265.00 | $368.00 | $470.00 |
| ALARM & DETECTION | |||
| Electronic Fire Alarm/Security/Access Control/CCTV Systems Repair Rate | $168.00 | $252.00 | $336.00 |
| Electronic Fire Alarm/Security/Access Control/CCTV Systems Repair Rate (Metro) | $211.00 | $316.50 | $422.00 |
| Electronic Fire Alarm/Security/Access Control/CCTV Systems Repair Rate (Prevailing Wage) | $271.00 | $376.50 | $482.00 |
| *Metro Markets* | |||
| NY, District 102 | IL, District 311 | OR, District 448 | MD, District 565 |
| MA, District 108 | MI, District 321 | WA, District 458 | |
| NH, District 114 | WI, District 336 | CA, District 480 | |
| NY, District 119 | MN, District 337 | HI, District 499 | |
| NY, District 143 | MO, District 354 | OH, District 515 | |
| RI, District 149 | CA, District 412 | NJ, District 518 | |
| MA, District 168 | CA, District 417 | PA, District 544 | |
| VA, District 252 | CO, District 419 | PA, District 546 | |
| FL, District 263 | CA, District 434 | DC Metro, District 564 |
| All Labor Subject to the Following: | |||
| • Overtime Multiplier 1.50 | |||
| • Doubletime Multiplier 2.0 | |||
| Time Classification | Start Time | End Time | Hourly Rate Modifier |
| Standard time M-F | 8:00 AM | 5:00 PM | N/A |
| Standard after hrs M-F | 5:01 PM | 7:59 AM | 1.5 x |
| Saturday | 8:00 AM | 12:00 AM (Midnight) | 2x |
| Sundays and Holidays | 12:01 AM | 12:00 AM (Midnight) | 2 x |
| • Service work should be quoted in advance outside of emergency service | |||
| • No Truck or Fuel Charges Permitted | |||
| • Prevailing Wage (Can add a maximum of $60.00 in addition to the base rates above) |
Monitoring Terms
| Monitoring Subscriber Form must be used if selling Monitoring. |
| Follow link below to PA where Monitoring Documents specific to the State Agreement |
| North Dakota |
https://my.jci.com/:b:/r/sites/StateCooperative/SiteAssets/SitePages/NASPO/North%20Dakota/JCI%20PA.pdf?csf=1&web=1&e=qZfods ND ONLY Monitoring
| Johnson Controls Fire Protection LP | |||
| Westminster, MA 01441 U.S.A. | Exhibit A | Monitoring Service Agreement Instructions and Explanation List | |
| SUBSCRIBER’S NAME: |
The Subscriber’s legal name. If a business, this would be the name as indicated on the business license. Also include name of the building or premise if the Subscriber is a commercial property manager.
MONITORING ACCOUNT #
The account number (location address code) given to you by the Monitoring Center.
UL ACCOUNT:
Is the fire or burglar alarm listed with Underwriters Laboratories?
ADDRESS:
This must be the street address of the monitored premises, along with any additional address information such as Suite or Building #. Post office boxes cannot be allowed for obvious reasons. If a separate address or P.O. Box is used for billing purposes, please provide where indicated.
CITY:
City, Township, etc. where the Subscriber is located.
STATE:
State in which Subscriber is located.
ZIP:
Zip code in which Subscriber is located.
CUSTOMER NUMBER/SEQUENCE:
T h e e i g h t d i g i t n um b e r as s i g n e d t o t h i s c us t o m e r i n t h e Johnson Controls billing system, along with the four digit Sequence Number which identifies the monitoring unit created for this account.
PREMISE TELEPHONE #
Subscriber’s phone number. Used to verify alarm signals and to contact subscribers in the event of alarm malfunction.
PREMISE FAX #
Subscriber’s fax number, if appropriate.
CROSS STREET:
Authority having jurisdiction often asks for the nearest cross street in order to expedite dispatching of emergency response personnel.
TOWNSHIP:
Many jurisdictions require the township as well as the city name prior to dispatching the authorities.
MAILING ADDRESS:
Subscriber’s mailing address if it is different from the premise address.
ACCOUNT TYPE:
F i re B u rg l a ry M edi c al E l ev at or N at i onal A c c ount Critical Condition
CONTACT / CALL LIST (RESPONSIBLE PARTIES):
Premises # will be called prior to contact list.
NAME:
Responsible parties’ names in the order in which they are to be called. Names listed should be persons who can shut off the alarm system and if necessary respond to the premises when notified of an alarm activation by the Monitoring Center.
PHONE #
Phone number at which the responsible party can be contacted by the Monitoring Center.This is presumed to be a residence phone number unless otherwise noted.
PASS CODE / ABORT CODE (10 CHARACTER LIMIT):
This can be a number, word, or combination of letters and numbers. It is a secret code selected by the Subscriber to confirm that the user is authorized to access account information, place the system on test and verify false alarms. All security alarm monitoring accounts must have a Pass Code; Pass Codes on fire alarm monitoring accounts are recommended but not required. On fire alarm accounts, the monitoring account number will func- tion as the Pass Code if one is not selected by the Subscriber.
LOCAL EMERGENCY DISPATCH NUMBERS:
List telephone number, including area code, of correct local emergency dispatch authority/agency (Police, Fire Department, 911, etc.) Be sure to verify that the Subscriber is located within the jurisdiction of the agency given. The number should be the 24-hour emergency dispatch number, not the administrative office.
COMMUNICATOR:
Manufacturer’s name and type of dialer (DACT) used.
MODEL #
Model number of dialer (DACT) used.
INTRUSION PANEL MODEL #
Example: 3001, 3007, etc.
FORMAT REPORTING:
Check appropriate box or write in specific type of communications format to be used by the dialer (DACT). TIME ZONE:
EST, CST, MST, PST.
AUTOMATIC TEST TIMER INTERVAL:
The interval between Automatic Timer tests, i.e. 24 hours (Daily), Weekly, Monthly or None.
ACTIVITY REPORTS:
Computer generated reports of all account activity, including Open/Close signals if applicable, which are to be sent periodically to the customer. Specify whether reports are to be sent monthly or weekly.
NUMBER OF PARTITIONS:
A “partition” is a group of devices or points that are monitored in the central station and assigned an account number that makes it unique. Typically this “partition” is a building on a multi-building campus setting.
CODE TRANSMITTED:
Codes transmitted by the alarm system dialer to the Monitoring Center, i.e. 1, 2, 3, 31, 32, etc., depending on the electronic communications format used. It is necessary to list all code information to be used by the dialer.
PROTECTED AREA:
Description of area the alarm zone would cover, i.e. Front Door, Warehouse, etc. on a security alarm. Please note that although you may have the resolution code list, be sure to always include the description of that zone in order to assure accuracy.
AUD / SIL:
Check appropriate box.
AUD=Audible Alarm; SIL=Silent Alarm
TERMS OF THIS AGREEMENT:
Terms of customer payment.
METHOD OF CUSTOMER PAYMENT:
Credit card information.
SPECIAL INSTRUCTIONS (IF REQUIRED):
Please note as specifically as possible any special instructions on how alarm activations are to be handled by the Monitoring Center if they differ in any way from normal dispatch and notification procedures. Example: “Call customer premise first to verify before dispatching on alarms received during normal business hours.”
OPENING AND CLOSING SIGNALS:
On security alarm systems only, dialers can be programmed to send a signal to the Monitoring Center each time the system is disarmed (opening signal) or armed (closing signal).
OPEN / CLOSE - LOG ONLY:
All opening and closing signals received by the Monitoring Center are logged in the account’s activity history, but no action is taken by an operator.
OPEN / CLOSE - SUPERVISED:
The monitoring center will call on any opening or closing signals which are received outside of the scheduled “window” for the account.
WINDOW:
If the Subscriber’s business will be reporting Open/Close signals from a security alarm system which are to be supervised by the monitoring center, the default time set for the “window” is 60 minutes. The window works as follows: If a business is scheduled to open at 0800 and has a 60 minute window, the business will receive a call from the monitoring center for an Early Open if the system is disarmed prior to 0700. If the business does not open by 0900, the Monitoring Center will call on a No Open received. If the business is scheduled to close at 1700, but remains open (alarm system is not armed) past 1800, the Monitoring Center will call on the No Close Received.
DISPATCH PERMIT #
Required by some authorities prior to dispatch.
STATE LICENSE #
Include Johnson Controls State License # on this form, if applicable. Some states require this number to be printed on all correspondence. Check state and local jurisdiction laws or codes as they pertain to your area.
DISTRICT #
This would normally be the district office listing number.
COMPLETED BY:
Name of person completing form.
DATE:
Date form was completed and signed.
MAINTENANCE AGREEMENT COVERAGE CODE:
Insert technical support response code for contract response services.
ANNUAL MONITORING FEE:
Write in the dollar amount to be billed to the customer on an annual basis.
SUBSCRIBER / AUTHORIZED SIGNATURE:
This acknowledges Subscriber’s agreement to pay the Annual Monitoring Fee, as well as Subscriber’s agreement to be bound by the Terms and Conditions set forth by Johnson Controls on the reverse side of the Monitoring Service Agreement form.
| Johnson Controls Fire Protection LP | Monitoring Service Agreement |
| Westminster, MA 01441 U.S.A. | U.L. Acct. |
| Subscriber’s Name Monitoring Account # Address City State Zip Customer No. / Sequence |
Premise Phone # ( ) Fax # ( ) Cross Street
| Township | Mailing Address | ||||||||
| Account Type: | Fire | Burglary | Medical | Elevator | National Account | Critical Condition | |||
| CONTACT/CALL LIST (Responsible Parties): Premises # will be called prior to contact list. | |||||||||
| Name | Phone # | Pass/Abort Code (10 character Limit) |
| Fire Dept. (Local) | ( ) . | Paramedics (Local) | ( ) . |
| Police Dept. (Local) | ( ) . | Other: | ( ) . |
| LOCAL EMERGENCY DISPATCH NUMBERS (Must be 24-HR) |
Communicator (dialer) type Model # Intrusion Panel Model # Format Reporting: 3 x 1 3 x 1 EXT 4 x 2 BF S K C o n ta c t I D P er P oi nt _______________________ Time Zone Automatic Test Timer Interval (Daily, Weekly, Monthly or None) This account to receive periodic activity reports on the following basis: Weekly Reports Monthly Reports Alarm System Dialer Programming/Set-up Information: Number of Partitions:
Code Transmitted Protected Area AUD SIL Alarm Type
TERMS OF THIS AGREEMENT ARE
Time and Material Price Not to Exceed $ Fixed Price of $ DEPOSIT $ BALANCE DUE $ A M E X M C / V I S A D i sco v er CARD HOLDER: CREDIT CARD # Expiration Date:
| Special Instructions (if required): |
| This account will be programmed to send opening and closing signals (security alarm systems only) YES NO |
Type of Open / Close Monitoring to be provided: Open / Close Log Only Monitoring Supervised Open / Close Monitoring Daily schedule for supervised open/close monitoring:
| Daily | Monday | Tuesday | Wednesday | Thursday | Friday | Saturday | Sunday | |
| Opening time | ||||||||
| Closing time | ||||||||
| Window* | ||||||||
| Holidays Closed: |
*All supervised accounts will be assigned a 60 minute time window for scheduled openings and closings. If subscriber requests a longer or shorter time window, please specify.
Term of Agreement: The initial term of this Agreement shall be for a period of year(s) beginning on the Date of Agreement and may be renewed for successive periods of 1 year thereafter under the same terms and conditions except for the price, which shall be increased to the applicable price in effect at the renewal date, unless either party gives the other written notice of cancellation at least thirty (30) days prior to the expiration of a term. It is agreed that Johnson Controls Fire Protection shall not be responsible to provide Monitoring Services under this Agreement unless and until the communication link between Subscriber’s premises and Johnson Controls Monitoring Center has been tested.
IMPORTANT NOTICE REGARDING YOUR LEGAL RIGHTS: The Terms and Conditions on the reverse side are an important part of this Agreement and may affect your legal rights. Among other things, these terms significantly limit Johnson Controls Fire Protection liability should an event occur that this service is designed to detect. By signing this Agreement you acknowledge that you have read, acknowledge, and agree to be legally bound by all Terms and Conditions of this Agreement.
Annual Monitoring Fee $
| Subscriber/Authorized Signature: Johnson Controls Fire Protection Representative Signature: Date: Printed: Printed: |
| TERMS AND CONDITIONS |
| 1. Introduction. Subscriber has contracted with Johnson Controls Fire Protection for monitoring services at the location indicated on the front side of this Agreement. |
2. Johnson Controls Fire Protection Duties. Subscriber agrees and acknowledges that Johnson Controls Fire Protection sole and only obligation under this Agreement shall be to monitor signals sent by various media including, but not limited to, telephone lines, cellular devices, satellite technology, and radio telemetry and received by means of a protective system (hereinafter “System”) and to respond thereto by notifying the party (or parties) identified by Subscriber. Upon receipt of a protective system signal, Johnson Controls Fire Protection shall WITHOUT WARRANTY attempt to notify the party (or parties) that has been identified by Subscriber as the proper party to notify under the circumstances encountered.
3. Waiver of Warranty; Exculpatory Clause. Subscriber understands that Johnson Controls Fire Protection offers several levels of protection services and that the level described has been chosen by Subscriber after considering and balancing various levels of protection afforded and their related costs. IT IS UNDERSTOOD AND AGREED THAT: JOHNSON CONTROLS FIRE PROTECTION IS PROVIDING A SERVICE DESIGNED TO REDUCE THE RISK OF LOSS; THAT JOHNSON CONTROLS FIRE PROTECTION IS NOT AN INSURER; THAT INSURANCE, IF ANY, SHALL BE OBTAINED BY SUBSCRIBER COVERING PERSONAL INJURY, INCLUDING DEATH, AND REAL OR PERSONAL PROPERTY LOSS OR DAMAGE; THE PAYMENTS HEREUNDER ARE BASED SOLELY ON THE VALUE OF THE MONITORING SERVICES AS DESCRIBED HEREIN AND ARE UNRELATED TO THE VALUE OF ANY OF SUBSCRIBER’S PROPERTY, OR THE PROPERTY OF OTHERS LOCATED AT SUBSCRIBER’S LOCATION, THE VALUE OF WHICH IS KNOWN ONLY BY SUBSCRIBER; THAT JOHNSON CONTROLS FIRE PROTECTION DOES NOT ASSUME ANY LIABILITY FOR LOSSES CAUSED BY THE MALFUNCTION OR NON- FUNCTION OF THE SYSTEM OR EQUIPMENT OR THE MONITORING, REPAIRING, SIGNAL HANDLING OR DISPATCHING SERVICES REGARDLESS OF THE CAUSE. JOHNSON CONTROLS FIRE PROTECTION MAKES NO GUARANTEE OR WARRANTY, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, THAT THE SERVICES OR EQUIPMENT SUPPLIED WILL AVERT OR PREVENT OCCURRENCES, OR THE CONSEQUENCES THEREFROM, WHICH THE SERVICE S OR EQUI PME NT ARE DE SI GNED T O DETECT AND SUB SCRIBE R EXPRE SSL Y ASSUME S ANY AND ALL RI SK OF E RROR, INOPERABILIT Y OR FAILURE O F THE EQUI PMENT OR SERVI CE S TO WORK AS I NTENDE D. JOHNSON CONTROL S FIRE PROTECTI ON MAKES NO WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, THAT THE EQUIPMENT SUPPLIED, OR ANY HARDWARE, SOFTWARE OR NETWORKS USED IN CONNECTION WITH THE SYSTEM SHALL CORRECTLY HANDLE THE PROCESSING OF DATES BEFORE AND AFTER DECEMBER 31, 1999, OR THAT THE SERVICES HEREUNDER SHALL ENSURE SUCH CORRECT DATE HANDLING. premises to Johnson Controls Fire Protection. Subscriber acknowledges that alarm signals from Subscriber’s premises to Johnson Controls Fire Protection are transmitted over Subscriber’s telephone service and that in the event the telephone service is out of order, disconnected, placed on “vacation,” or otherwise interrupted, signals from Subscriber’s alarm system will not be received by Johnson Controls Fire Protection during any such interruption in telephone service and the interruption will not be known to Johnson Controls Fire Protection. Subscriber agrees that in the event the equipment or system continuously transmits signals reasonably determined by Johnson Controls Fire Protection to be false and/or excessive in number, Subscriber shall be subject to the additional costs and fees incurred by Johnson Control in receiving and/or responding to the excessive signals.
7. Authorized Personnel & Emergency Information. Subscriber agrees to furnish forthwith a written list of the names, addresses and telephone numbers of all persons authorized to enter or remain on Subscriber’s premises and/or that should be notified in the event of an alarm. Subscriber agrees to provide all changes, revisions and modifications to the above to Johnson Controls Fire Protection in writing in a timely manner. Subscriber shall furnish to Johnson Controls Fire Protection certain emergency information and shall keep it current by providing Johnson Controls Fire Protection with any changes in writing, providing the required identifying information in a timely manner.
8. Assignees and/or Subcontractors of Johnson Controls Fire Protection. Johnson Controls Fire Protection shall have the right to assign this Agreement in whole or in part to any other person, firm, or corporation and shall have the further right to subcontract any surveillance, monitoring, maintenance, patrol, emergency response, or other services which it may be required to perform hereunder. Subscriber acknowledges that this Agreement, and particularly those paragraphs relating to Johnson Controls Fire Protection maximum liability shall inure to the benefit of and are applicable to any assignees and/or subcontractors of Johnson Controls Fire Protection, and that they bind Subscriber with respect to said assignees and/or subcontractors with the same force and effect as they bind Subscriber to Johnson Controls Fire Protection.
9. Assignment by Subscriber. Subscriber acknowledges that the sale or transfer of Subscriber’s premises shall not relieve Subscriber of duties and obligations under this Agreement unless Johnson Controls Fire Protection agrees in writing to the transfer of the Agreement.
10. Taxes, Fees, Fines, Licenses, and Permits. (a)Subscriber agrees to pay all sales tax, use tax, property tax, utility tax and other taxes required in connection with the equipment and services listed, including telephone company line charges, if any. Johnson Controls Fire Protection shall have the right, at any time, to pass along to Subscriber any increases in the monthly charges which hereafter may be imposed on Johnson Controls Fire Protection by utility or government agencies relating to the service(s) provided under the terms of this Agreement, and Subscriber hereby agrees to pay the same. (b) Subscriber agrees to assume all responsibility for any false alarms or signals given by the protective equipment. Subscriber will indemnify, pay and defend Johnson Controls Fire Protection and its authorized contractors and hold
| 4. Third Party Claims. | Although Subscriber may not agree to indemnify | Johnson Controls | each of them harmless from and against any responsibility or liability for payment of |
| Subscriber acknowledges and agrees that it retains the sole responsibility for the life and safety of all persons on its premises, and for protecting against losses to its own property and the property of others located on its premises. Additionally, Subscriber agrees to | associated fines, penalties or other costs. (c) Subscriber shall comply with all laws and regulations relating to the equipment and its use and shall promptly pay when due all sales, use, property, excise and other taxes and all license and registration fees now or hereafter imposed by any government body or agency upon the equipment or its use. If Subscriber fails to maintain any required licenses or permits, Johnson Controls Fire Protection shall not be responsible for performing the services and may terminate the services with notice to Subscriber. |
11. Increase in Service Charges. Johnson Controls Fire Protection shall have the right to increase the Service Charges provided for herein by giving Subscriber thirty (30) days written notice in advance of the effective date of such increase. Charges for time and materials services are based upon Johnson Controls Fire Protection service rates in effect at the time of the service, and are subject to change without notice.
12. Delay or Interruptions. Johnson Controls Fire Protection assumes no liability for delay in the installation of the System or for interruption of monitoring services due to strikes, riots, floods, storms, earthquakes, fire, power failures, insurrections, interruption of availability of telephone, cable, cellular, satellite, or radio service or service through any other medium, malfunction or unavailability of the system related to date handling pro Johnson Controls Fire Protection, and will not be required to provide installation or other services to Subscriber while interruption of service due to any such cause may continue. Johnson Controls Fire Protection assumes no liability for delay of installation or services due to non-cooperation of the Subscriber or his agents in providing access to that area of installation or service on any device or devices of the Subscriber or of others to which Johnson Controls Fire Protection equipment is attached.
13. Outside Charges. Subscriber understands and accepts that Johnson Controls Fire Protection specifically denies any responsibility for charges associated with the notification or dispatching of anyone, including, but not limited to, fire department, police department, paramedics, doctors, or any other emergency personnel, and if there are any charges incurred as a result of said notification or dispatch, said charges shall be the responsibility of Subscriber, whether requested or not and whether such entities were correctly or incorrectly notified by Johnson Controls Fire Protection, its agents, or subcontractors.
14. Default/Termination. In the event Subscriber fails to pay any amount, Subscriber abuses the equipment or the use of the monitoring facility, Subscriber fails to comply with any of the terms and conditions hereof, or if Subscriber is in default under this Agreement such default continues for ten (10) days after Johnson Controls Fire Protection gives Subscriber written notice of such default, in addition to any other remedies provided by law, Johnson Controls Fire Protection may pursue any one or more of the following remedies, which are cumulative and nonexclusive: (a) Terminate all services subscribed for hereunder by giving ten (10) days written notice to Subscriber, without terminating this Agreement, and recover all amounts due to Johnson Controls Fire Protection; (b) Take possession of all Johnson Controls Fire Protection owned equipment wherever situated and for such purpose enter upon Subscriber’s property without liability for so doing; (c) By notice to Subscriber, declare immediately due and payable all moneys to be paid by Subscriber during the Primary Term or, if the Primary Term has then expired, declare immediately due and payable all moneys to be paid during any Renewal Term then in effect, and Subscriber shall thereupon be obligated to pay such moneys to Johnson Controls Fire Protection immediately. Subscriber shall in any event remain fully liable for reasonable damages as provided by law and for all costs and expenses incurred by Johnson Controls Fire Protection on account of such default including all court costs and reasonable attorneys’ fees. The waiver by Johnson Controls Fire Protection of a breach of any obligation of Subscriber shall not be deemed a waiver of such obligation or any subsequent breach of the same or any other obligation. The subsequent acceptance of payment hereunder by Johnson Controls Fire Protection shall not be deemed a waiver of any prior existing breach, regardless of Johnson Controls Fire Protection knowledge of such prior existing breach at the time of acceptance of such payments.
15. One Year Limitation on Actions. It is agreed that no suit or cause of action shall be brought against Johnson Controls Fire Protection more than one year years after the accrual of the cause of action therefor.
16. Waiver of Subrogation. Subscriber does hereby for itself and all other parties claiming under it release and discharge Johnson Controls Fire Protection from and against all hazards covered by Subscriber’s insurance, it being expressly agreed and understood that no insurance company or insurer will have any right of subrogation against Johnson Controls Fire Protection.
17. Entire Agreement; Modification; Waiver. This writing is intended by the parties as a final expression of their Agreement and as a complete and exclusive statement of the terms thereof. This Agreement supersedes all prior representations, understandings or agreements of the parties, written or oral, and shall constitute the sole terms and conditions of sale for all equipment and services. This Agreement can be modified only in writing, signed by the parties or their duly authorized representatives. No waiver of a breach of any term or condition of this Agreement shall be construed to be a waiver of any succeeding breach.
18. Choice of Law; Venue. The laws of the state of North Dakota shall govern the validity, enforceability and interpretation of the Agreement. It is agreed that any suit or action initiated as a result of this Agreement or in any way arising out of this Agreement or the Monitoring Services to be provided under this Agreement shall be brought in a court of competent jurisdiction within the state of North Dakota.
| list Johnson Controls Fire Protection, as additional loss payee or additional insured, | ||
| as applicable, on all insurance policies in effect on the premises. | Subscriber disclaims | |
| any reliance upon the services provided under this Agreement in meeting its obligations | ||
| and acknowledges the services provided under this Agreement are subject to error. |
5. Limitation of Liability; Liquidated Damages. SUBSCRIBER ACKNOWLEDGES THAT IT IS IMPRACTICAL TO FIX ACTUAL DAMAGES, IF ANY, WHICH MAY PROXIMATELY RESULT FROM FAILURE ON THE PART OF JOHNSON CONTROLS FIRE PROTECTION TO PERFORM ANY OF ITS OBLIGATIONS OR SERVICES HEREIN, INCLUDING, BUT NOT LIMITED TO, MONITORING SERVICES, INSTALLATION OR MAINTENANCE, THE FAILURE OF THE EQUIPMENT (SYSTEM) TO OPERATE PROPERLY, BY ACTIVE OR PASSIVE NEGLIGENCE, OR BY FAILURE TO PERFORM ANY OF THE OBLIGATIONS HEREIN, BECAUSE OF AMONG OTHER THINGS: (A) THE UNCERTAIN AMOUNT OR VALUE OF SUBSCRIBER’S PROPERTY OR THE PROPERTY OF OTHERS KEPT AT THE MONITORED LOCATION WHICH MAY BE LOST, STOLEN, DESTROYED, DAMAGED OR OTHERWISE AFFECTED BY OCCURRENCES WHICH THE EQUIPMENT (SYSTEM) AND/OR SERVICES IS DESIGNED TO DETECT; (B) THE UNCERTAINTY OF THE RESPONSE TIME OF ANY POLICE DEPARTMENT, FIRE DEPARTMENT, PARAMEDIC UNIT, PATROL SERVICE OR OTHERS, SHOULD ANY OF THESE PARTIES BE DISPATCHED AS A RESULT OF A SIGNAL BEING RECEIVED OR AN AUDIBLE DEVICE SOUNDING; (C) THE INABILITY TO ASCERTAIN WHAT PORTION, IF ANY, OF ANY LOSS WOULD BE PROXIMATELY CAUSED BY JOHNSON CONTROLS FIRE PROTECTION FAILURE TO PERFORM OR BY ITS EQUIPMENT’S FAILURE TO OPERATE; OR
(D) THE UNCERTAIN NATURE OF OCCURRENCES WHICH MIGHT CAUSE INJURY OR DEATH TO SUBSCRIBER OR ANY OTHER PERSON. THEREFORE, BASED UPON ITS ACCEPTANCE OF ALL RISKS ASSOCIATED WITH THE PRODUCTS OR SERVICES NOT WORKING AS INTENDED, SUBSCRIBER AGREES TO SECURE PROPERTY INSURANCE COVERING ALL OF ITS REAL AND PERSONAL PROPERTY LOCATED WHERE SUCH MONITORING SERVICES ARE PROVIDED TOGETHER WITH A WAIVER OF SUBROGATION AND LIABILITY COVERAGE PURSUANT TO NORTH DAKOTA LAW. CONSISTENT WITH NDCC 32-12.2-15, JOHNSON CONTROL’S LIABILITY TO SUBSCRIBER IS LIMITED TO TWO TIMES THE ANNUAL MONITORING FEE FOR THE LOCATION GIVING RISE TO THE CLAIM AND AS MORE SPECIFICALLY SET FORTH IN THE ADDEDNUM. UNDER NO CIRCUMSTANCES SHALL JOHNSON CONTROL FIRE PROTECTION ASSUME ANY LIABILITY TO SUBSCRIBER OR ANY OTHER PERSON FOR GENERAL, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY NATURE IN EXCESS OF SUCH AMOUNT, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR PERSONAL INJURY OR DAMAGES TO REAL OR PERSONAL PROPERTY, LOSS OF PROPERTY OR REVENUE, COST OF CAPITAL, COSTS OF PURCHASED OR REPLACED GOODS, OTHER ECONOMIC LOSS HOWEVER OCCASIONED, AND WHETHER ALLEGED AS CAUSED BY THE INSTALLATION, REPAIR, DESIGN, SALE, LEASE, OR FAILURE OF THE MONITORING EQUIPMENT OR SERVICE OR THE PERFORMANCE OR NONPERFORMANCE OF OBLIGATIONS UNDER THIS AGREEMENT OR BREACH OF WARRANTY OR NEGLIGENCE, ACTIVE, PASSIVE, JOINT, SEVERAL OR OTHERWISE, STRICT LIABILITY, TORT, OR OTHERWISE BY JOHNSON CONTROLS FIRE PROTECTION . ITS OFFICERS, EMPLOYEES, AGENTS, SUBCONTRACTORS, SUPPLIERS, OR REPRESENTATIVES. Subscriber agrees to obtain insurance coverage adequate to protect Subscriber’s interest in light of the limitation of liability stated in this Agreement. The foregoing shall survive the termination or expiration of this Agreement. Johnson Controls Fire Protection assumes no responsibility for any loss in excess of such amount.
6. Subscriber’s Duties. In addition to Subscriber’s duty as provided above: (a) Subscriber shall carefully and properly test and set the system immediately prior to the securing of the premises and carefully test the system in a manner prescribed by Johnson Controls Fire Protection during the term of this Agreement. Subscriber shall be solely responsible for testing the System for accurate date handling capabilities, and for maintaining such capabilities. Subscriber agrees that it is responsible for any losses or damages due to malfunction, miscommunication, or failure of Subscriber’s system to accurately handle, process, or communicate date data. If any defect in operation of the System develops, or in the event of a power failure, interruption of telephone service, or other interruption at Subscriber’s premises of signal or data transmission through any media, Subscriber shall notify Johnson Controls Fire Protection immediately. If space/interior protection (i.e., ultrasonic, microwave, infrared, etc.) is part of the System, Subscriber shall walk test the system in the manner recommended by Johnson Controls Fire Protection. (b) When any device or protection is used, including, but not limited to, space protection, which may be affected by turbulence of air, occupied airspace change or other disturbance, forced air heaters, air conditioners, horns, bells, animals and any other source of air turbulence or movement which may interfere with the effectiveness of the System during closed periods while the alarm system is on, Subscriber shall notify Johnson Controls Fire Protection. (c) Subscriber shall notify Johnson Controls Fire Protection regarding any remodeling or other changes to the protected premises that may affect operation of the System. (d) Subscriber shall cooperate with Johnson Controls Fire Protection in the installation, operation, and maintenance of the system and agrees to follow all instructions and procedures which may be prescribed for the operation of the System, the rendering of services and the provision of security for the premises. (e) Subscriber shall pay all charges made by any telephone company or other utility for installation, leasing, and service charges of telephone lines connecting Subscriber’s
| Exhibit B |
| Addendum |
The following provisions shall control to the extent of any conflict or contrary provision contained in the Monitoring Services Agreement.
1. Indemnity and Limitation of Liability. The State of North Dakota (the “State”) does not agree to any contractual defense or indemnity obligation in favor of the Johnson Controls Fire Protection, LP (“JCFP”). Although, the State may not agree to indemnify JCFP, it expressly recognizes that it has sole responsibility for the health and safety of individuals located within its premises subject to monitoring services and the protection of any property of third-parties located within the premises and expressly disclaims any reliance upon the monitoring service in meeting its obligations. The State assumes all risk error, inoperability or other cause of any monitoring system not functioning as intended.
2. State agrees to secure property insurance covering all its real and personal property located in any building, structure or location subject to the monitoring services naming JCFP a loss payee together with a waiver of subrogation in favor of JCFP, and to the extent the property of third parties (other than personal effects of state employees) is located in any building, structure or location to insure that property or require that any third-party secure appropriate property insurance naming JCFP as a loss payee together with waiver of subrogation in favor of JCFP. Upon request, JCFP may be provided copies of such insurance certificates, additional insured endorsements, and waivers of subrogation in favor of JCFP.
3. Consistent with North Dakota’s modified comparative fault law (NDCC Ch. 32-03.2), State agrees that it will have no basis to assert any right of indemnity or contribution from JCFP and agrees not to pursue any such claims.
4. Pursuant to NDCC 32-12.2-15, the State hereby agrees JCFP’s total liability to State shall be two times the annual monitoring fees for the location giving rise to the claim.
5. Venue and Choice of Law. This agreement shall be construed consistent with North Dakota law, and any action to enforce this agreement must be brought in the district court of Burleigh County, North Dakota.
#99SWC-NV23-16270 Comm.
NASPO ValuePoint #99SWC-NV23-16270 Communication Standards
| EMERGENCY CALL: System/unit is not operational and backup system/unit is not available. Life safety and property protection is non-existent or property assets are in imminent danger of significant damage. |
| • Technician will be dispatched within 3 hours, unless a different time frame is required by applicable law |
| PRIORITY CALL System/unit is operational and maintenance or service work is required to maintain system/unit integrity. |
| • Technician will be on site within 24 hours |
| THREE DAY SERVICE CALL System/unit is operational; general repair is required. |
| • Technician will be on site within three(3) business days |
| SCHEDULED CALL System/unit is operational; planned appointment for inspection, maintenance, and/or service work. |
| • Technician will be on site within fourteen (14) calendar days |
ALL SERVICE RATES WILL BE BILLED ACCORDING TO NASPO ValuePoint PREFERRED HOURLY SERVICE RATES
VERSION
| Date | Change | Approved by |
| 9/20/22 | Added state of New Mexico to NASPO form. Added that Monitorning is not included to NASPO tab, Master tab and Pricing sheet | Melanie LeClair |
| 9/27/22 | Correct Pricing Sheet error due to "not covered" | Melanie LeClair |
| 9/27/22 | For North Dakota, added that Monitorning is not included to NASPO tab, Master tab and Pricing sheet | Thomas Staves |
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File details come from the government source that posted it. Updated .