Mission_Critical_Partners__-_Key_Personnel_Update_4-8-2024.pdf
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- Attached to
- Master Agreement AZ|CTR061478
- Contract number
- CTR061478
- Issued by
- Arizona
About this file
Mission Critical Partners, LLC (MCP) submitted a Key Personnel Request to the Arizona Department of Administration's State Procurement Office for Contract #CTR01478, which is a 9-1-1 and/or Public Safety Professional Services contract. The document includes a letter from the Director of Contract Administration and a detailed Request for Proposal Attachment 5: Key Personnel Proposal for Jenna Streeter, who is being proposed as a new key personnel member in the Computer Program Development category.
The proposal seeks to add Jenna Streeter to the contract at a rate of $191.54 per hour as a Computer Program Development - Technical I, while simultaneously removing two previous employees (George Bilbry at $216.11 and Andrey Varakin at $191.54). Streeter has extensive public safety experience, including nearly two decades in roles ranging from dispatcher to emergency communications director, with advanced degrees from Villanova University and the University of Oregon. She holds multiple certifications including Emergency Number Professional (ENP) and is currently serving as Co-Chair of several national emergency communications committees, bringing significant expertise in project management, strategic planning, and public safety telecommunications.
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MissionCriticalPartners.com
State College Office | 690 Gray’s Woods Blvd. | Port Matilda, PA 16870 | 888.8.MCP.911 or 888.862.7911
April 8, 2024
Mr. Michael Hillebrand
Statewide Procurement Manager
State Procurement Office
Arizona Department of Administration
1802 West Jackson Street, Number 100
Phoenix AZ 85007
Re: Revision to Key Personnel Request, Contract #CTR01478
Dear Mr. Hillebrand:
Mission Critical Partners, LLC (MCP) is a contractor for the 9-1-1 and/or Public Safety Professional
Services contract, #CTR061478. Please accept this letter as our request for the State of Arizona’s approval to add and remove Key Personnel approved under Contract #CTR01478.
The submission of a Key Personnel form is to add subject matter expertise to the master contract to support current initiatives. The updated Pricing Schedule is also being submitted under separate cover.
MCP requests the addition of one individual to expand the qualifications of staff under the contract and support additional services to the Arizona Department of Administration and agencies.
Computer Program Development
Jenna Streeter Computer Program Development – Technical I $191.54
MCP requests the removal of two individuals who are no longer employed by our firm:
Computer Program Development
George Bilbry Computer Program Development – Technical II $216.11
Andrey Varakin Computer Program Development – Technical I $191.54
Please let us know if you have any questions or require additional information. The point of contact for this request is Judy Treaster. Please contact her at JudyTreaster@MissionCriticalPartners.com if you have any questions.
Sincerely, John L. Spearly
Director of Contract Administration
Request for Proposal
Attachment 5: Key Personnel Proposal
Solicitation No. BPM004433 9-1-1 and/or Public Safety Professional Services
Arizona Department of Administration
State Procurement Office
100 N 15th Avenue Phoenix, AZ 85007
Solicitation Offer Form Page 1 of 3
Capabilities, Experience, and Expertise - Minimum Qualifications Key Personnel Proposal
Answer all questions thoroughly in the spaces provided. Complete this form in full for each one of the key personnel proposed to be involved in carrying out the Work. Insert or attach a separate resume if desired, but any attached resumes are supplemental to this form and do not substitute for this form. If there are more than three (3) Key Personnel, please utilize the same form for each additional Personnel.
Additional sheets must have Offeror’s Name, Key Employee’s Name, Area of Expertise
FOR EACH AREA OF EXPERTISE: Check box next to Area of Expertise and complete a separate form for each.
□ GIS SERVICES
□ ADDRESSING SERVICES
□ SYSTEM ASSESSMENTS / PROJECT MANAGEMENT
☒ COMPUTER PROGRAM DEVELOPMENT
□ SUPPORT STAFF
Key Employee Name: Jenna Streeter
Job Title: Computer Program Development - Technical I
Primary Work Location: Corporate Office, Port Matilda, PA
Years with the Firm: Less than 1 Years in Current Position: Less than 1
Minimum Qualifications for this Position:
• Associate's Degree (AA) or equivalent from a two-year college or technical school, or six months to one year related experience and/or training, or equivalent combination of education and experience
• Bachelor's Degree (BA) from four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience
• Computer skills required: Microsoft Office
• Other skills required:
- 5 years of documented work experience in the assessment, design, consultation and implementation of operations technologies and communications systems for public safety and/or mission critical systems
- Working knowledge of technical and operational standards that apply to Public Safety Communications
- Versed with emergency services planning/procedures and program administration of both government projects and multi-county regional programs interfacing with local governments and voluntary boards
- Experience with some or all of the following 911, NG911, Public Safety operations, Emergency Management, CHE, CAD, Data Communications Planning, and related telecommunications industry standards and best practices
- Ability to present complicated concepts in an understandable way to governmental boards and persons while creating trusted relationships with all stakeholders
- Proof of full COVID-19 vaccination (potentially including boosters) is preferred for this role.
Education:
Master of Public Administration, Villanova University, PA B.S., Environmental Science, University of Oregon
Certifications (Include YEAR RECEIVED):
Emergency Number Professional (ENP), Recertified 2021 – Current International Academies of Emergency Dispatch (IAED) Certified, EMD-Q, EFD-Q, EPD-Q ▪ Current Association of Public-Safety Communications Officials (APCO) Communications Training Officer (CTO) – Current
Arizona Department of Administration
State Procurement Office
Solicitation Offer Form Page 2 of 3
Training –
• APCO Active Shooter – August 2018
• APCO Certified Supervisor – 2010
• National Emergency Number Association (NENA) Change Management – Jan 2018
• NENA Communications Manager Certification Program (CMCP) – February 2019
Licenses: N/A
For Each Area of Expertise ():
Key Personnel’s Outstanding Accomplishments in the above area(s) of expertise within the last three (3) years:
Madison County Fire - Director of Emergency Communications, 2016—2024 Manage staff of 15 emergency communications professionals and $1.4M budget in service of 17 Fire Departments.
• Perform comprehensive performance-cycle management, including hiring, coaching, development, performance management, job assignment, retention, and discipline.
• Immediately impacted turnover reduction from 50% to 10% by analyzing workload resulting in job reclassification with a budget-neutral 10% salary increase and improved day-to-day staffing levels to 100% + 2 full-time equivalents (FTE) (2016-2017)
• Continually analyze human capital systems and identify opportunities to improve policy, staff plans, workload thresholds and balance staff wellness with 24/7 environment
• Apply a democratic, transformational leadership style to ensure staff is heard, have opportunities to be involved in department changes, and provide individualized mentoring, coaching, and professional development.
• Fire Department collaboration committee (2022) initiated a review of current process to identify solutions for maintaining service levels during Huntsville’s population boom.
o Provided committee leadership, mediation, recommendations for best practices, and implementation plan for agreed-upon changes o
For Each Area of Expertise:
Key Personnel’s Completed Projects within the last three (3) years
PROJECT TITLE: Client: YEAR COMPLETED
Indiana Peer Assessment Team, 911.gov State of Indiana 911 Office 2022
Cardiac Arrest Training and QA Program to align with Standards
Resuscitation Academy 2020
U.S. NHTSA, National 911 Program Public Safety Telecommunicator Ongoing
State of Maine 911/988 Interaction Grant Report Ongoing
Stockton County, CA Fire Department PSAP Assessment Ongoing
Additional Information Regarding Key Personnel’s Accomplishments in Area of Expertise:
Jenna has nearly two decades of experience in the public safety industry. Her work background ranges from dispatcher to lead trainer to operations supervisor to emergency communications director. This background encompasses frontline telecommunications, training, quality assurance, and quality improvement, as well as supervisory and executive leadership.
Jenna has completed EMS systems assessments for communications divisions and provided recommendations for improvement, strategies for stakeholder communication and daily workflow tactics to improve outcomes. Jenna’s core expertise includes project management, strategic planning, stakeholder engagement, culture and change management, data analysis, as well as policy development and implementation.
Additional Professional Affiliations And Published Works:
• Co-Chair NENA PSAP Operations Committee ▪ Selected 2023
Arizona Department of Administration
State Procurement Office
Solicitation Offer Form Page 3 of 3
• Co-Chair-NENA 988-911 Interagency Cooperation Standard Development Group ▪ 2021 – Present
• Co-Chair-NENA T-CPR Standard Development Group ▪ 2019 – 2021
• Technical Editor-APCO’s KPI Standard-Writing Group ▪ 2018 – 2020
• Original research published in Annals of Emergency Dispatch; Volume 7, Issue 3. “CORRELATION OF EMERGENCY MEDICAL DISPATCH TRAFFIC/TRANSPORTATION INCIDENTS TO ON-SCENE OUTCOMES” ▪ March 2020
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