Mission_Critical_Key_Personnel_Change_8-21-2025.pdf

MissionCriticalPartners.com

State College Office | 690 Gray’s Woods Blvd., Suite 100 | Port Matilda, PA 16870 | 888.8.MCP.911 or 888.862.7911

August 14, 2025

Mr. Michael Hillebrand

Statewide Procurement Manager

State Procurement Office

Arizona Department of Administration

1802 West Jackson Street, Number 100

Phoenix AZ 85007

Re: Revision to Key Personnel Request, Contract #CTR01478

Dear Mr. Hillebrand:

Mission Critical Partners, LLC (MCP) is a contractor for the 9-1-1 and/or Public Safety Professional

Services contract, #CTR061478. Please accept this letter as our request for the State of Arizona’s approval to add and remove Key Personnel approved under Contract #CTR01478.

The submission of a Key Personnel form is to add subject matter expertise to the master contract to support current initiatives. The updated Pricing Schedule is also being submitted under separate cover.

MCP requests the removal of two individuals who are no longer employed by our firm:

Computer Program Development

1.9 Tasha Toppin-Davis Computer Program Development – Technical I $191.54

1.10 Shannon Price Computer Program Development – Technical I $191.54

MCP requests the addition of two individuals to replace the two staff removed and expand the qualifications of staff under the contract and support additional services to the Arizona Department of

Administration and agencies.

Computer Program Development

1.9 Ron Henri Computer Program Development – Technical I $191.54

1.10 Kevin Bayer Computer Program Development – Technical I $191.54

An updated Pricing Sheet is attached to reflect the requested changes.

Please let us know if you have any questions or require additional information. The point of contact for this request is Judy Treaster. Please contact her at JudyTreaster@MissionCriticalPartners.com if you have any questions.

Sincerely, John L. Spearly

Director of Contract Administration mailto:JudyTreaster@MissionCriticalPartners.com

Request for Proposal

Attachment 5: Key Personnel Proposal

Solicitation No. BPM004433 9-1-1 and/or Public Safety Professional Services

Arizona Department of Administration

State Procurement Office

100 N 15th Avenue Phoenix, AZ 85007

Solicitation Offer Form Page 1 of 3

Capabilities, Experience, and Expertise - Minimum Qualifications

Key Personnel Proposal

Answer all questions thoroughly in the spaces provided. Complete this form in full for each one of the key personnel proposed to be involved in carrying out the Work. Insert or attach a separate resume if desired, but any attached resumes are supplemental to this form and do not substitute for this form. If there are more than three (3) Key Personnel, please utilize the same form for each additional Personnel.

Additional sheets must have Offeror’s Name, Key Employee’s Name, Area of Expertise

FOR EACH AREA OF EXPERTISE: Check box next to Area of Expertise and complete a separate form for each.

□ GIS SERVICES

□ ADDRESSING SERVICES

□ SYSTEM ASSESSMENTS / PROJECT MANAGEMENT

☒ COMPUTER PROGRAM DEVELOPMENT

□ SUPPORT STAFF

Key Employee Name: Ronald Henri, PMP, ENP, CPE

Job Title: Computer Program Development - Technical I

Primary Work Location: Corporate Office, Port Matilda, PA

Years with the Firm: 0.75 Years in Current Position: 0.75

Minimum Qualifications for this Position:

• Bachelor's Degree (BA) from four-year college or university is preferred.

• Computer skills required: Microsoft Office

• Other skills required:

o Minimum 7 years documented work experience in the operations or communications systems for public safety and/or mission critical systems o Working knowledge of technical and operational standards that apply to Public Safety Communications o Versed with emergency services planning/procedures and program administration of both government projects and multi-county regional programs interfacing with local governments and voluntary boards o Experience with some or all of the following 911, NG911, Public Safety operations, Emergency Management, CHE, CAD, Data Communications Planning, and related telecommunications industry standards and best practices o Ability to present complicated concepts in an understandable way to governmental boards and persons while creating trusted relationships with all stakeholders.

o Valid Driver’s License

Education:

• Utah Valley University—Bachelor’s of Science, Emergency Services, December 2020

Certifications (Include YEAR RECEIVED):

• Project Management Professional (PMP), 2023

• Emergency Number Professional (ENP) Original in 2020, Renewed 2024

• Certified Public-Safety Executive (CPE), 2022

• Google IT Support Professional, 2021

Licenses: N/A

Arizona Department of Administration

State Procurement Office

Solicitation Offer Form Page 2 of 3

For Each Area of Expertise ():

Key Personnel’s Outstanding Accomplishments in the above area(s) of expertise within the last three (3) years:

Technical Subject Matter Expert; Emergency Communications Manager

• Engaged with Emergency Communication Center leadership and frontline staff to provide training, updates, and other support for the public safety centered SaaS solution.

• Responsible for ensuring customer success of agencies serving populations ranging from 5 thousand to 8 million people

• Performed outreach to ECCs who were not RapidSOS users to close new agency sign ups resulting in approximately 20+ agencies onboarding with RapidSOS services

• Acted as product/implementation manager for all solution rollouts with my territory; partnered with internal stakeholders (GIS, Engineering, Operations) and external (front line users, agency decision makers, community outreach members) to ensure an efficient rollout while building a trusted relationship

• Utilized multiple database and analytics tools to assist in proper targeting and messaging to meet given goals

• Partnered with ECCs and B2B partners to inform and iterate on new solutions and assist in new project roll out

• Utilized IT support skills to provide assistance to customers who relied on me as first point of contact

• Acted as ECC advocate for approximately 500 agencies in my territory to ensure we were delivering the solution features clients needed

• Educated ECC leadership about partner and Premium features to drive ARR

Project Manager

• Managed multiple projects and programs in parallel to ensure timely delivery while balancing customer and company needs and expectations

• Determined, established, tracked and managed project schedule timing and resource allocation to ensure targets are reached

• Performed root cause analysis, issues management and conflict resolution

• Identified and managed project dependencies and critical path

• Developed and managed Project Charters, Project Plans, Risk Management Plans and Project Budgets

• Oversaw integration and alignment of resources (internal & external) schedules

For Each Area of Expertise:

Key Personnel’s Completed Projects within the last three (3) years

PROJECT TITLE: Client: YEAR COMPLETED

Workforce Assessment Rochester Police Department, MN 2025

Employee Assessment Carroll County, GA 2025

Dispatch Staffing Assessment Chagrin Valley, OH Ongoing

Facility Migration City of Gahanna, OH Ongoing

911 CAD Procurement Anoka County, MN Ongoing

CAD Procurement Carson City NV Ongoing

Additional Information Regarding Key Personnel’s Accomplishments in Area of Expertise:

Ronald has nearly two decades of experience in public safety communications, offering extensive expertise in project management, emergency communication systems, and public safety operations. He is adept at managing complex, multi-faceted projects while ensuring customer satisfaction, efficiency, and alignment with organizational goals. His career includes managing programs, providing leadership in emergency communication center environments, and developing training programs to ensure excellence in service delivery.

Arizona Department of Administration

State Procurement Office

Solicitation Offer Form Page 1 of 3

Capabilities, Experience, and Expertise - Minimum Qualifications

Key Personnel Proposal

Answer all questions thoroughly in the spaces provided. Complete this form in full for each one of the key personnel proposed to be involved in carrying out the Work. Insert or attach a separate resume if desired, but any attached resumes are supplemental to this form and do not substitute for this form. If there are more than three (3) Key Personnel, please utilize the same form for each additional Personnel.

Additional sheets must have Offeror’s Name, Key Employee’s Name, Area of Expertise

FOR EACH AREA OF EXPERTISE: Check box next to Area of Expertise and complete a separate form for each.

□ GIS SERVICES

□ ADDRESSING SERVICES

□ SYSTEM ASSESSMENTS / PROJECT MANAGEMENT

☒ COMPUTER PROGRAM DEVELOPMENT

□ SUPPORT STAFF

Key Employee Name: Kevin Bayer, ENP, CPE, CMCP

Job Title: Computer Program Development - Technical I

Primary Work Location: Corporate Office, Port Matilda, PA

Years with the Firm: 0.25 Years in Current Position: 0.25

Minimum Qualifications for this Position:

• Bachelor's Degree (BA) from four-year college or university is preferred.

• Computer skills required: Microsoft Office

• Other skills required:

o Minimum 7 years documented work experience in the operations or communications systems for public safety and/or mission critical systems o Working knowledge of technical and operational standards that apply to Public Safety Communications o Versed with emergency services planning/procedures and program administration of both government projects and multi-county regional programs interfacing with local governments and voluntary boards o Experience with some or all of the following 911, NG911, Public Safety operations, Emergency Management, CHE, CAD, Data Communications Planning, and related telecommunications industry standards and best practices o Ability to present complicated concepts in an understandable way to governmental boards and persons while creating trusted relationships with all stakeholders o Valid Driver’s License

Education:

• University of Southern Indiana —Bachelor of Science, Communication

Certifications (Include YEAR RECEIVED):

• ITIL® 4 Foundation Test Preparation (Coursera); August 2023

• Certified Public-Safety Executive (CPE); January 2022

• Emergency Number Professional (ENP); October 2019

• Technical Support Fundamentals (Google/Coursera); July 2018

Arizona Department of Administration

State Procurement Office

Solicitation Offer Form Page 2 of 3

• Center Manager Certification Program (CMCP); April 2018

Licenses: N/A

For Each Area of Expertise ():

Key Personnel’s Outstanding Accomplishments in the above area(s) of expertise within the last three (3) years:

Technical Subject Matter Expert:

• Supervised telecommunicators, including taking 911 calls and dispatching for two law enforcement agencies, five fire departments, and multiple city and county agencies

• Represented the department to area media, including broadcast interviews and writing news releases, and improved working relationships with the media

• Knowledge of, and troubleshooting abilities for, communications center technologies including computer systems, radio systems, and phone systems at user level and often at admin level.

Professional Accomplishments:

• Served as a Dispatcher Supervisor, Lead Telecommunicator o Represented dispatch on various city and county-wide committees o Supervised staff and activities of the emergency communications dispatch center o Monitored operations to ensure compliance with policies and procedures o Provided support and training on new procedures and technologies o Researched and recommended new software, enhancements, and upgrades o Participated in software testing to ensure functionality with existing systems and alignment with departmental requirements.

For Each Area of Expertise:

Key Personnel’s Completed Projects within the last three (3) years

PROJECT TITLE: Client: YEAR COMPLETED

Consolidation Feasibility Study Enid Police Department, OK Ongoing

PSAP Assessment Washington County, MD Ongoing

Workforce Optimization Study City of Alexandria, VA Ongoing

Alternative Response Planning Columbus, OH Ongoing

Consolidation Feasibility Assessment Office of Emergency Management, Milwaukee, WI Ongoing

Additional Information Regarding Key Personnel’s Accomplishments in Area of Expertise:

Kevin has extensive experience and skills in public safety communications and uses them to make a positive impact.

He is a seasoned communications consultant with vast experience in PSAPs. His expertise includes providing guidance, mentoring, and training to PSAP staff; interpreting and applying policies and procedures; and supporting the use of PSAP technologies. Kevin’s active involvement in NENA and APCO provides him with valuable knowledge essential to PSAP operations.

Kevin has more than 25 years of industry experience. His professional background includes 7 years in emergency communications at the Bothell Police Department, WA, in positions of Dispatch Supervisor, Lead Telecommunicator and Police Telecommunicator. He also has supervisory and telecommunicator experience at the University of Washington Police Department and the Evansville City/Vanderburgh County Joint Department of Central Dispatch Indiana.

Professional written Publications include:

● “Improving Morale: Training, Transparency, And Recognition,” NENA’s The Call Issue 37 2021

● “Taking The ENP Exam: Tips To Help Ensure You’re Prepared To Pass,” NENA’s The Call Issue 36 2020