Arizona_Contract_CTR061478_Key_Personnel_Request_MCP_03JUL2023_Final.pdf

MissionCriticalPartners.com

State College Office | 690 Gray’s Woods Blvd. | Port Matilda, PA 16870 | 888.8.MCP.911 or 888.862.7911

July 3, 2023

Mr. Jim Atkins

Statewide Procurement Manager, Technology

ADOA – State Procurement Office

State of Arizona

100 North 15th Avenue, Suite 402

Phoenix, AZ 85007

Re: Revision to Key Personnel Request, Contract #CTR01478

Dear Mr. Atkins:

Mission Critical Partners, LLC (MCP) is a contractor for the 9-1-1 and/or Public Safety Professional

Services contract, #CTR061478. Please accept this letter as our request for the State of Arizona’s approval to add and remove Key Personnel approved under Contract #CTR01478.

MCP recently was awarded Order No. PO0000562895 dated June 26, 2023, for work that included proposed staff to be added to our contract. Key Personnel forms for each individual as well as an updated

Pricing Schedule are hereby submitted by MCP.

MCP requests the addition of six individuals to expand the qualifications of staff under the contract and support Next Generation 911 Project Management services to the Arizona Department of Administration and agencies.

System Assessment/Project Management

Steve Badgio System Assessment/Project Manager – Technical II $197.54

Matt Yates System Assessment/Project Manager – Technical II $197.54

Computer Program Development

Richard Osborne Computer Program Development – Technical II $216.11

George “Trey” Bilbry Computer Program Development – Technical II $216.11

Colby Rooker Computer Program Development – Technical I $191.54

Kevin Rogers Computer Program Development – Technical I $191.54

MCP requests the removal of one individual who is no longer employed by our firm:

Computer Program Development

Karyn Henry Computer Program Development - Technical I $191.54

Tom Moorhead Computer Program Development – Technical II $216.11

MissionCriticalPartners.com

State College Office | 690 Gray’s Woods Blvd. | Port Matilda, PA 16870 | 888.8.MCP.911 or 888.862.7911

Please let us know if you have any questions or require additional information. The point of contact for this request is Eric Caddy, Vice President, Director of Network/911 Services at Mission Critical Partners.

He may be contacted at EricCaddy@MissionCriticalPartners.com or 951-204-4723.

Sincerely, John L. Spearly

Director of Contract Administration mailto:EricCaddy@MissionCriticalPartners.com

Request for Proposal

Attachment 5: Key Personnel Proposal

Solicitation No. BPM004433 9-1-1 and/or Public Safety Professional Services

Arizona Department of Administration

State Procurement Office

100 N 15th Avenue Phoenix, AZ 85007

Solicitation Offer Form Page 1 of 32

Capabilities, Experience, and Expertise - Minimum Qualifications

Key Personnel Proposal

Answer all questions thoroughly in the spaces provided. Complete this form in full for each one of the key personnel proposed to be involved in carrying out the Work. Insert or attach a separate resume if desired, but any attached resumes are supplemental to this form and do not substitute for this form. If there are more than three (3) Key Personnel, please utilize the same form for each additional Personnel.

Additional sheets must have Offeror’s Name, Key Employee’s Name, Area of Expertise

FOR EACH AREA OF EXPERTISE: Check box next to Area of Expertise and complete a separate form for each.

□ GIS SERVICES

□ ADDRESSING SERVICES

☒ SYSTEM ASSESSMENTS / PROJECT MANAGEMENT

□ COMPUTER PROGRAM DEVELOPMENT

□ SUPPORT STAFF

Key Employee Name: Steve Badgio

Job Title: System Assessment/Project Manager – Technical II

Primary Work Location: Corporate Office, Port Matilda, PA

Years with the Firm: 1.5 Years in Current Position: < 1

Minimum Qualifications for this Position:

• Bachelor’s Degree (or equivalent experience) in Engineering, Telecommunications, Information Sciences and Technology, or a related field

• 10 years’ relevant experience leading managed service delivery teams

• 10 years’ relevant experience servicing large enterprise markets/clients

• Knowledge in ITIL Service Operation framework for delivery of IT services is a plus

• Knowledge in IT/IP networks, data, cybersecurity and application delivery required

• Direct and matrix supervisory and working relationship experience, and strategic thinking and problem-solving capabilities are required. Ability to inspire others at all levels of the organization is essential

• Exemplary communications skills, both oral and written. Writing for RFQ, RFP, presentations, and technical reports. Exceptional listener. Understanding client goals and how they measure success

• Ability to assess client situations. Identify needs, present concepts and develop delivery specifications, recommendations, and solutions

• Expertise in the use of project management methodologies (e.g. Project Management Professional (PMP)) and tools

• Valid Driver’s License with the ability to drive your own vehicle to client sites and MCP regional office locations

• Willingness to travel 50%-70% of the time Education:

N/A

Certifications (Include YEAR RECEIVED):

• CJIS Level 4 Security Awareness Certification, 2023

• CJIS Level 1 Security Awareness Certification, 2022

Arizona Department of Administration

State Procurement Office

Solicitation Offer Form Page 2 of 32

Licenses: N/A

For Each Area of Expertise ():

Key Personnel’s Outstanding Accomplishments in the above area(s) of expertise within the last three (3) years:

Director, Service Delivery/Program Director Experience

• Led a professional services team of more than 30 resources across North America, India, Europe, the Middle East and Africa

• Implementation program owner of customer relationship management (CRM) ordering platform for North American cable operator supporting more than 12,000 concurrent agents

• Project Management Office (PMO) lead for multiple billing system conversions ranging from 800,000 to 3,000,000 active subscribers migrated per project

• Program owner for tier-one North American service provider

• Annually negotiated, executed and managed more than 35 statements of work

• Line manager recruiting, training and managing assignments for a team of business analysts, systems analysts and project managers

• Delivery lead in developing sales proposals for professional service engagements, including successfully sold and implemented engagements up to $5 million in value

System Engineer/Delivery Manager Experience

• Lead system analyst defining integration for wireless transaction mediation platform supporting IP and telephony for tier-one Brazilian wireless phone operator supporting more than 20 million subscribers

• Lead business analyst implementing rating and billing solutions for North American mobile virtual network operator, supporting both business-to-business and business-to-residential billing

For Each Area of Expertise:

Key Personnel’s Completed Projects within the last three (3) years

PROJECT TITLE: Client: YEAR COMPLETED

IT Managed Services Centre County, PA Active

NetPulse, Essential and Secure services Jefferson County, TN Active

Public Safety CAD Infrastructure Assessment Tyler Technologies, Roanoke VA 2023

External Penetration Test Rockingham County, NH 2023

NetPulse Advanced Orange County Fire, FL 2023

Network Configuration Review and Assessment Warren County Telecommunications, OH 2022

NetPulse Advanced Montgomery County, OH 2022

Additional Information Regarding Key Personnel’s Accomplishments in Area of Expertise:

Steve is an experienced project manager with national and international project experience. He uses his combined knowledge of business and telecommunications to drive projects to completion while building relationships and contributing to project success. Core competencies include:

• Software implementations

• Software conversions

• Business analysis

• Project management

• Contract management

• CRM implementation

• Billing operations

• Wireless service billing/mediation

Arizona Department of Administration

State Procurement Office

Solicitation Offer Form Page 1 of 3

Key Personnel Proposal

Answer all questions thoroughly in the spaces provided. Complete this form in full for each one of the key personnel proposed to be involved in carrying out the Work. Insert or attach a separate resume if desired, but any attached resumes are supplemental to this form and do not substitute for this form. If there are more than three (3) Key Personnel, please utilize the same form for each additional Personnel.

Additional sheets must have Offeror’s Name, Key Employee’s Name, Area of Expertise

FOR EACH AREA OF EXPERTISE: Check box next to Area of Expertise and complete a separate form for each.

□ GIS SERVICES

□ ADDRESSING SERVICES

☒ SYSTEM ASSESSMENTS / PROJECT MANAGEMENT

□ COMPUTER PROGRAM DEVELOPMENT

□ SUPPORT STAFF

Key Employee Name: Matt Yates

Job Title: System Assessment/Project Manager – Technical II

Primary Work Location: Regional Office, Silver Spring, Maryland

Years with the Firm: 1.5 Years in Current Position: 1.5

• Proven experience as cybersecurity consultant with face-to-face client interaction

• Must possess a minimum of 10 years (or equivalent) of experience in the following field(s): information security, cyber assessments, vulnerability management, and client trusted advisor role

• Must have a strong working knowledge of various cybersecurity software and hardware technologies

• Bachelor’s degree in computer science or information systems (or equivalent experience) or related experience

• Strong analytical and technical skills

• Outstanding written and verbal communication skills; ability to articulate both technical and business-related analysis and recommendations

• Knowledge of full policy and procedure documentation requirements and best practices with understanding of how to work with clients to inform drafting of those documents

• Ability to multi-task and manage multiple priorities in a fast-paced environment

• Previous experience in customer support or network security

• Must be comfortable supporting a customer facing environment

Education:

Master of Business Administration Master of Professional Studies in Homeland Security – Information Security and Forensics B.A., History, The Pennsylvania State University

Certifications (Include YEAR RECEIVED):

ISC2 - Certified Information Systems Security Professional (CISSP), (2018) CompTIA, Sec+, (2013)

Arizona Department of Administration

State Procurement Office

Solicitation Offer Form Page 2 of 3

For Each Area of Expertise :

Key Personnel’s Outstanding Accomplishments in the above area(s) of expertise within the last three (3) years:

• Develops cybersecurity and information security roadmaps to improve overall enterprise security

• Evaluates cybersecurity software solutions for implementation in client environments to meet compliance requirements

• Provides clients with subject-matter expertise in cybersecurity and information security

• Executes enterprise security assessments, risk assessments, compliance assessments and other regulatory assessments

For Each Area of Expertise:

Key Personnel’s Completed Projects within the last three (3) years

PROJECT TITLE: Client: YEAR COMPLETED

Projects references are cybersecurity and top-secret in nature.

Unable to complete due to NDA with clients

Additional Information Regarding Key Personnel’s Accomplishments in Area of Expertise:

Matt is a proven leader and educated professional in cybersecurity. As the Director of Cybersecurity Operations, Matt is responsible for all commercial client engagements, managed services and consulting services. He works with commercial clients to help them understand cybersecurity risks, identify their security needs, meet regulatory compliance requirements, develop information/cybersecurity programs and continuously assess their cybersecurity maturity.

Core competencies include:

• Cyber Operations

• Third-Party Risk Management

• Insider Threat

• Security Program Management

• Cybersecurity Programs and Policies

• Governance, Risk and Compliance

• Vulnerability Management

Military Service

• Sergeant/E-5/Aviation Logistics Information Management and Support, 2012 –2017

• United States Marine Corps – Active Duty

Clearance Level Top Secret

Arizona Department of Administration

State Procurement Office

Solicitation Offer Form Page 1 of 3

Key Personnel Proposal

Answer all questions thoroughly in the spaces provided. Complete this form in full for each one of the key personnel proposed to be involved in carrying out the Work. Insert or attach a separate resume if desired, but any attached resumes are supplemental to this form and do not substitute for this form. If there are more than three (3) Key Personnel, please utilize the same form for each additional Personnel.

Additional sheets must have Offeror’s Name, Key Employee’s Name, Area of Expertise

FOR EACH AREA OF EXPERTISE: Check box next to Area of Expertise and complete a separate form for each.

□ GIS SERVICES

□ ADDRESSING SERVICES

□ SYSTEM ASSESSMENTS / PROJECT MANAGEMENT

☒ COMPUTER PROGRAM DEVELOPMENT

□ SUPPORT STAFF

Key Employee Name: Richard Osborne, CISSP-ISSAP

Job Title: Computer Program Development – Technical II

Primary Work Location: Regional Office, Silver Spring, Maryland

Years with the Firm: 1.5 Years in Current Position: 1.5

• Strategic Planning

• Management Consulting

• Business Planning

• Network Security

• Information Security

• Executive Coaching

• Strategic Data Analysis

• ISO 27001

• Payment Card Industry Data Security Standard (PCI DSS)

• Root Cause Analysis

• Network Architecture

• Cloud Management

M.S., Cybersecurity and Information Assurance B.S., Information Technology, Western Governors University, UT Lonestar Community College Electrical and Electronics Engineering, Naval Nuclear Power Training Command

Certifications (Include YEAR RECEIVED):

CompTIA A+, Net+, Sec+, Data+, Project+, Linux+, CySA+, CASP+, (2018)

Arizona Department of Administration

State Procurement Office

Solicitation Offer Form Page 2 of 3

EC-Council Certified Ethical Hacker (CEH) & Computer Hacking Forensic Investigator (CHFI), (2018) ISACA Certified Information Security Manager (CISM), (2021) ISC2 Certified Information Systems Security Professional (CISSP) Information Systems Security Architecture Professional (CISSP-ISSAP), (2021) Other Certifications from AWS, CIW, Fortinet, Google, & LPIC

Key Personnel’s Outstanding Accomplishments in the above area(s) of expertise within the last three (3) years:

• Served as Director of Commercial Services for SecureHalo, a cybersecurity firm

• Served as a Cybersecurity Specialist for Strategico, an IT managed services and security-focused server administration service provider

• Developed and implemented cybersecurity requirements in adherence to Cybersecurity Maturity Model Certification

(CMMC)

• Managed consulting operations for a wide variety of companies and offered vCISO services for various clients

• Performed evaluations, testing and analyzed gaps for HIPAA, ISO 27001, NIST 800-171, NYCRR 500, SEC, & SOC2 cybersecurity requirements and guidelines

• Designed and implement program for IT staff that would prepare employees for implementing security controls throughout their environment

• Designed cybersecurity scenario playbooks for implementation by Fortune 500 and medium-sized corporations

For Each Area of Expertise:

Key Personnel’s Completed Projects within the last three (3) years

PROJECT TITLE: Client: YEAR COMPLETED

Projects references are cybersecurity and

Richard is a high-impact IT and cybersecurity professional with a proven record of elevating service delivery and achieving high technical performance through leading diverse teams. He is an expert in designing, implementing and maintaining cybersecurity software. He provides troubleshooting methods, keen analytical skills, and excellent communication abilities to assess client issues and develop effective solutions. Richard is a knowledgeable problem solver with more than two decades of experience in IT, resolving network performance issues and mitigating security breaches in many different industries. Richard's project management expertise includes assessing resources, managing finances, and generating revenue through effective business models. He ensures to always provide audits in compliance with regulatory guidelines.

• Cloud Solution Development

• Compliance Auditing

• Cybersecurity Architecture

• Cybersecurity Compliance

• Vulnerability Management

• Project Management

• Strategic Planning

• Entrepreneurship

• Team Building

• Technology Leadership

Top Secret

Arizona Department of Administration

State Procurement Office

Solicitation Offer Form Page 1 of 3

Key Personnel Proposal

Answer all questions thoroughly in the spaces provided. Complete this form in full for each one of the key personnel proposed to be involved in carrying out the Work. Insert or attach a separate resume if desired, but any attached resumes are supplemental to this form and do not substitute for this form. If there are more than three (3) Key Personnel, please utilize the same form for each additional Personnel.

Additional sheets must have Offeror’s Name, Key Employee’s Name, Area of Expertise

FOR EACH AREA OF EXPERTISE: Check box next to Area of Expertise and complete a separate form for each.

□ GIS SERVICES

□ ADDRESSING SERVICES

□ SYSTEM ASSESSMENTS / PROJECT MANAGEMENT

☒ COMPUTER PROGRAM DEVELOPMENT

□ SUPPORT STAFF

Key Employee Name: George (Trey) R. Bilbrey

Job Title: Computer Program Development – Technical II

Primary Work Location: Regional Office, Silver Spring, Maryland

Years with the Firm: 1 Years in Current Position: 1

Minimum Qualifications for this Position:

• Applicant must have penetration test experience and knowledge beyond Metasploit Frameworks and vulnerability scanning tools

• 6 years hands-on experience as a penetration tester; Enterprise Networks, Traditional IT (OT would be a bonus), Cloud Computing, reverse engineering and exploit development are a plus

• Bachelor’s degree in Engineering, Applied Science or similar technical discipline OR an equivalent combination of education, training, and experience

• Penetration test certifications like GXPN or OSCP are a plus

• Must have a thorough knowledge beyond common network ports and protocols

• Packet Capture (PCAP) Analysis

B.S., Computer Networks and Security, University of Maryland

Certifications (Include YEAR RECEIVED):

GCISP, (2020)

RTAC, (2020)

ISC2 Certified Information Systems Security Professional (CISSP) (2018)

GWAPT, (2018)

GCIP, (2018)

GCED, (2016)

MCPS, (2014)

CompTIA Sec + (2010)

Arizona Department of Administration

State Procurement Office

Solicitation Offer Form Page 2 of 3

For Each Area of Expertise :

Key Personnel’s Outstanding Accomplishments in the above area(s) of expertise within the last three (3) years:

• Scope, plan, and execute penetration tests, adversarial assessments, and purple team engagements.

• Develop new tools, tactics, and capabilities to support testing scenarios.

• Assess the security posture of commercial enterprises, government enclaves, and public safety networks.

• Executes enterprise security assessments, risk assessments, compliance assessments and other regulatory assessments.

• Develops cybersecurity and information security roadmaps to improve overall enterprise security

• Evaluates cybersecurity software solutions for implementation in client environments to meet compliance requirements

• Develops security programs aligning to identified requirement

For Each Area of Expertise:

Key Personnel’s Completed Projects within the last three (3) years

PROJECT TITLE: Client: YEAR COMPLETED

Projects references are cybersecurity and

Trey has more than a decade of experience as an information security practitioner and educator. He has spent the past five years primarily focused on developing cybersecurity training, defensive cyber operations (DCO) and cyber threat emulation (CTE) in standard IT environments, including critical infrastructure. Trey has provided customers with critical reviews that help provide alternate viewpoints of their enterprise infrastructure security posture, helping to identify threats and improve their defensive capabilities.

• Cyber Operations

• Routing and Switching Protocols

• Cybersecurity Programs and Policies

• MITRE ATT&CK Framework

• PowerShell

• Packet Capture (PCAP) Analysis

Military Service

- The United States Marine Corps – Active Duty Retired (GySgt / E-7)

Top Secret with eligibility for Sensitive Compartmented Information (SCI)

Arizona Department of Administration

State Procurement Office

Solicitation Offer Form Page 1 of 3

Key Personnel Proposal

Answer all questions thoroughly in the spaces provided. Complete this form in full for each one of the key personnel proposed to be involved in carrying out the Work. Insert or attach a separate resume if desired, but any attached resumes are supplemental to this form and do not substitute for this form. If there are more than three (3) Key Personnel, please utilize the same form for each additional Personnel.

Additional sheets must have Offeror’s Name, Key Employee’s Name, Area of Expertise

FOR EACH AREA OF EXPERTISE: Check box next to Area of Expertise and complete a separate form for each.

□ GIS SERVICES

□ ADDRESSING SERVICES

□ SYSTEM ASSESSMENTS / PROJECT MANAGEMENT

☒ COMPUTER PROGRAM DEVELOPMENT

□ SUPPORT STAFF

Key Employee Name: Colby Rooker

Job Title: Computer Program Development – Technical I

Primary Work Location: Corporate Office, Port Matilda, PA

Years with the Firm: 3 Years in Current Position: 1

Minimum Qualifications for this Position:

• Associate degree (AA) or equivalent from a two-year college or technical school, or 3 to 5 years related experience and/or training, or equivalent combination of education and experience

• 5-10 years’ experience with enterprise IT systems

• Technically savvy with a deep understanding of network component technologies

• Proven experience working with Windows-based end systems and application hosts to include troubleshooting

Windows application hosted issues

• Demonstrated ability to conceptualize, identify, assess, and diagnose problems related to network hardware and software and to find effective solutions

• Versatile and skilled in the assessment, specification, and implementation of enterprise IT (application and server), network migration, and operations

• Development of operational standards and best practices that apply to IT

• Experience and knowledge of Active Directory and Group Policy implementation

• Experience with ConnectWise applications is highly desired

• Must have experience working in a PSAP and with public safety technology

• Along with MCP’s background screening, the selected individual will be required to successfully complete a

Criminal Justice Information Services (CJIS) identity history summary check to include fingerprinting

Education:

B.S., Information Science and Technology, The Pennsylvania State University, 2015 Associate of Science in Information Science and Technology, 2013

Certifications (Include YEAR RECEIVED):

CJIS Level 4 – 2022

Arizona Department of Administration

State Procurement Office

Solicitation Offer Form Page 2 of 3

Key Personnel’s Outstanding Accomplishments in the above area(s) of expertise within the last three (3) years:

• Coordinate and establish software and hardware upgrades

• Support, maintain and upgrade network systems

• Secure network by developing network access, monitoring, control, evaluation and maintaining documentation

• Implementation of Regional 911 system o Palo Alto Firewall Configuration o Configuration/Policy Management o Setup multiple site-to-site VPN connections

• VMware ESXi environment o Configuration o Multiple Host management/Maintenance

• Windows Server Environment – Update and troubleshoot; network configuration and asset management; Server and Active Directory/Group policy configuration

• Develop methods and tools to be used to test and implement new Local Area Network (LAN)/Wide Area Network (WAN) equipment

• Configure Cisco Switch

For Each Area of Expertise:

Key Personnel’s Completed Projects within the last three (3) years

PROJECT TITLE: Client: YEAR COMPLETED

CAD Remediation and Support (Year 4) Fulton County, GA Dec. 2019 to Present

NetPulse Advanced Monitoring Saratoga County, NY Dec. 2021 to Present

NetPulse Advance System Monitoring (Information Technology Environmental Monitoring)

Orange County Fire & Rescue, FL Mar. 2022 to Present

Server Maintenance and Configuration Albany, Rensselaer and Saratoga counties, NY, 2021 to 2022

Information Technology Environmental Monitoring Alameda Police Department CA 2020 to 2021

Additional Information Regarding Key Personnel’s Accomplishments in Area of Expertise:

Colby is a network professional with specialized experience in various CAD systems providing technical expertise in networking, virtualization, Windows environments, and systems analysis. His various IT positions have sharpened his technical skills to help mission-critical agencies achieve their desired results.

Colby provides environmental testing and monitoring services that include the conditions of the rack, server room, data center and other critical assets, including extreme temperatures, humidity, power spikes and surges, water leaks, smoke, and chemical materials, for our clients to enhance and evolve their public safety communications systems and operations.

Arizona Department of Administration

State Procurement Office

Solicitation Offer Form Page 1 of 3

Key Personnel Proposal

Answer all questions thoroughly in the spaces provided. Complete this form in full for each one of the key personnel proposed to be involved in carrying out the Work. Insert or attach a separate resume if desired, but any attached resumes are supplemental to this form and do not substitute for this form. If there are more than three (3) Key Personnel, please utilize the same form for each additional Personnel.

Additional sheets must have Offeror’s Name, Key Employee’s Name, Area of Expertise

FOR EACH AREA OF EXPERTISE: Check box next to Area of Expertise and complete a separate form for each.

□ GIS SERVICES

□ ADDRESSING SERVICES

□ SYSTEM ASSESSMENTS / PROJECT MANAGEMENT

☒ COMPUTER PROGRAM DEVELOPMENT

□ SUPPORT STAFF

Key Employee Name: Kevin Rogers

Job Title: Computer Program Development – Technical I

Primary Work Location: Corporate Office, Port Matilda, PA

Years with the Firm: Less than 1 Year Years in Current Position: Less than 1 Year

Minimum Qualifications for this Position:

• Associate degree (AA) or equivalent from a two-year college or technical school, or six months to one year related experience and/or training, or equivalent combination of education and experience

• 5 years’ experience with enterprise IT systems

• Technically savvy with a deep understanding of network component technologies

• Proven experience working with Windows-based end systems and application hosts to include troubleshooting

Windows application hosted issues

• Demonstrated ability to conceptualize, identify, assess, and diagnose problems related to network hardware and software and to find effective solutions

• Versatile and skilled in the assessment, specification, and implementation of enterprise IT (application and server), network migration, and operations

• Development of operational standards and best practices that apply to IT

• Experience and knowledge of Active Directory and Group Policy implementation

• Experience with ConnectWise applications is highly desired

• Must have experience working in a PSAP and with public safety technology

• Along with MCP’s background screening, the selected individual will be required to successfully complete a

Criminal Justice Information Services (CJIS) identity history summary check to include fingerprinting

Education:

N/A

Certifications (Include YEAR RECEIVED):

Microsoft Certified Professional (MCP, (2007-2008) Microsoft Certified Technology Specialist (MCTS), (2007-2008) Dell Technical Training, (2013-2015)

Arizona Department of Administration

State Procurement Office

Solicitation Offer Form Page 2 of 3

Key Personnel’s Outstanding Accomplishments in the above area(s) of expertise within the last three (3) years:

• On-site IT Systems Technician that oversees the client’s entire information technology systems. His accomplishments include the maintenance, troubleshooting and installation of Microsoft products and operating systems in customer environments.

• Senior Network Engineer providing remote support to over 1000 physical, VMWare, and AWS servers, to include switches, SAN’s, SQL Servers, corporate email, VEEAM backups, Palo Alto/Sophos firewalls, and proprietary lawn care management software.

• Business System Analyst at the University of Michigan, Department of Pathology. Responsible for coordinating server and software upgrades and migrations for multiple labs in a 350+ server environment.

• Design, install, and configure Local Area Networks and Wide Area Networks as well as all forms of remote access

• Over 13 years of experience programming routers and switches, and performing troubleshooting tasks for connectivity, wifi, speed, and packet loss issues

• Configure/Maintain/Install cloud platforms

• Extensive knowledge of Data Recovery software and procedures, back-up solutions and data integrity management

For Each Area of Expertise:

Key Personnel’s Completed Projects within the last three (3) years

PROJECT TITLE: Client: YEAR COMPLETED

IT Managed Services Centre County, Pennsylvania 2022 to present

CAD and RMS Customer Premises Equipment Monitoring

Saratoga County, New York 2022 to present

Network audit and stabilization Port Hueneme, CA 2023 to present

Additional Information Regarding Key Personnel’s Accomplishments in Area of Expertise:

Kevin has over 20 years of experience in computer network monitoring, administration, design and installation of products.

He is an IT professional with extensive knowledge of anti-virus, spyware, malware prevention software and procedures and disaster recovery options. Kevin’s expertise includes extensive installation, troubleshooting and maintenance experience with Microsoft products and operating systems in customer environments. In addition, his background includes auditing networks, scoping, designing, quoting and presentation of project work. Kevin has the ability to communicate issues in easy-to-understand terms in a concise manner with management, coworkers and vendors.